电销团队管理心得

团队管理 团队管理与情商赵玉平个人与团队管理电大个人与团队管理形考团队内部培训管理制度企业销售团队管理研究 心得 一、 团队建设初期的几个关键点(1-2个月) 1、 定规矩，先把小组的规矩明确，这是做所有事情的基础，以后 的工作都以这些规矩为范围。具体说就是丑化都说在前面，能够 接受的要求的，说明心理过了第一关。需要强调的是，新人进组 要先谈话，把你的要求说明，而且每人都是一样的，别有差异。 态度要诚恳，让坐席感觉到都是为了他好。 2、 养习惯，一切都是积极正面的，臭毛病要么回家犯去，要么改 掉，不惯大爷。加班都是习惯，不是目的，目的是出产能。就看 管理者怎么宣导，怎么去要求。特别是用员工的梦想去要求。 3、 抛出你的 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 和目标，要让人员稳定和有战斗力，并且踏实团 结工作，就是给他们无限的希望，希望就是动力，让员工感觉到 跟着你就是未来，这个时候可以树立团队的整体目标，以便于日 后出现困难可以自己就克服一大半了，俗话说:授人以鱼，不如 授人以渔。切记:员工喜欢有野心的主管。 4、 不断的鼓励，只要坐席在进步，就鼓励，人是鼓励出来的，让 员工信心百倍。当然对于盲目自大的员工，要适当给降期望，否 则会出现心理落差大的情况。切记:当众表扬，背后批评。用人 要用优势，比如有人爱表现，就让他来搞气氛，有人爱别人重视， 就给他分配一些可担当的组内职责，有人爱学习，就让他来做学 习委员，等等 5、 珍重你的每一个员工，团队中肯定有一接触就非常感觉合得来electricity at no cost, revenue from electricity sales. Poverty alleviation to the removal, to desperate farmers out of poverty, in conjunction with urbanization, new communities are centrally placed. Poverty in the enterprise, enterprise more powerful, more social responsibility, they should allow more people to enjoy the fruits of development. Conditions to encourage private enterprises to establish Charity Fund for poverty alleviation, employment, grants, financial aid and other forms of poverty alleviation activities, let poverty alleviation aid corporate social responsibility in the specific embodiment, the proper meaning of giving back to the community. Finally reveals to implement poverty alleviation policies, older age, incapacity, cannot be achieved through industry support and employment support, such as poverty, children and unable to support the poor, Lo-Fi policy reveals the role to play, eventually incorporated into the low range, and fundamentally solve the problem of poverty. (C) establishing and perfecting retreat mechanism. Poverty alleviation is a dynamic project, we must strengthen the farmers ' information management, dynamic management of poor, really "poor" no place to hide, "poverty" a timely exit, "poor" and "return to the poor" get maximum support and help. To build up the information network system of the poor, poverty the basic information and dynamic entry to the system, to implement dynamic management. According to pro-poor development, timely adjustment on 的员工，和你两人之间就有无形的默契，对于这类型的人，一定 要以诚相待，发自内心的帮助和教导，并且在他遇到困难的时候 你能挺身而出，帮助解决，而且是不限工作内还是工作外，这样 可以征服他的心，团队初建，收心极为重要。让尽可能多的员工 信服你，非常便于日后的管理，你们之间是战友。 6、 一定要营造一个团结、拼搏的的氛围，谁也不可能从单打独斗 中获利。一个人什么也干不成。拼搏是必须的，来这里不是养大 爷的，也不要和你以前的如何自由，轻松相比。之所以现在还在 做坐席，要从头开始，说明以前的经历或想法是有问题的，需要 改变。 7、 加强谈心的工作， 内容 财务内部控制制度的内容财务内部控制制度的内容人员招聘与配置的内容项目成本控制的内容消防安全演练内容 也就是以上这6点中所陈述的内容，不 断讲述和重复，只要达成共识，就共同去遵守，而且一定要在每 次谈话后跟上要求，否则只是解决问题，没有指明方向。同时， 谈心后要表达你的意思为，这样的问题，谈一两次可以了，如果 以后还是同样的问题，这不就没意思了吗，我们两个大活人聊来 聊去没产生进步的结果呀。建议:语气要语重心长。 8、 初期最大的问题还有一个，就是外在环境，如果老团队或做得 好的团队给你压力很大。千万要保持冷静，压力越大越冷静，保 持高昂的斗志，士气不能丢。而且要给自己心里暗示，别人辉煌 是正常的，自己暂时落后也是正常的。相信正常的努力和付出， 就有出头的一天，其实这也是个激励的好时机。 二、 团队建设的初期过后(3个月后) electricity at no cost, revenue from electricity sales. Poverty alleviation to the removal, to desperate farmers out of poverty, in conjunction with urbanization, new communities are centrally placed. Poverty in the enterprise, enterprise more powerful, more social responsibility, they should allow more people to enjoy the fruits of development. Conditions to encourage private enterprises to establish Charity Fund for poverty alleviation, employment, grants, financial aid and other forms of poverty alleviation activities, let poverty alleviation aid corporate social responsibility in the specific embodiment, the proper meaning of giving back to the community. Finally reveals to implement poverty alleviation policies, older age, incapacity, cannot be achieved through industry support and employment support, such as poverty, children and unable to support the poor, Lo-Fi policy reveals the role to play, eventually incorporated into the low range, and fundamentally solve the problem of poverty. (C) establishing and perfecting retreat mechanism. Poverty alleviation is a dynamic project, we must strengthen the farmers ' information management, dynamic management of poor, really "poor" no place to hide, "poverty" a timely exit, "poor" and "return to the poor" get maximum support and help. To build up the information network system of the poor, poverty the basic information and dynamic entry to the system, to implement dynamic management. According to pro-poor development, timely adjustment on 1、 经过第一阶段的各种工作，该留下的留下了，该走的走了。而 且留下的也基本适应了你的要求或者对团队已经有了依赖的感 觉。还有的是在第一阶段工作中取得了一定的成绩，现在要做的 一件事，告诉大家第一阶段已过，我们开始进入提高的阶段，让 员工知道在你心中是有计划、有 步骤 新产品开发流程的步骤课题研究的五个步骤成本核算步骤微型课题研究步骤数控铣床操作步骤 的。 2、 更加重点培养你的标杆心腹，因为这个时候每个人的潜力基本 都看出来了，谁会是挑大梁的，都有数儿了。 这样的人谈话，团 队围绕核心来建设，也确实要给予大量的支持，同时开始给每个 人在组里委以不同的工作，扮演不同的角色。 3、 这个时期，心气高，但可能由于能力还不够，容易使员工造成 心理落差，从而业绩不稳定，大起大落，从而使团队经常陷入死 气沉沉。这个时候要找时间开全组的“开讲会”， 每个人都直接说出感受，让大家互相解决，你在中间做主持，同时要认真记每个人所表达的内容，找出每个人的优点地方，因为最后你需要挨个点评做总结，也就是把每个人的线头连起来。把握一个原则，不要让步和谐，负面的内容占了上风，否则成了牢骚大会。 4、 此时要记得，一切宣导和动作都围绕第一阶段设计的目标来执 行。如鼓励组员拼搏获奖，小组之间的对垒，要拿出合理的分析 和战术来取胜，这样对小组促进非常大，一次PK的胜利，比你激 励三天都管用，所以一定要重视PK。 5、 要重视团队的团康活动，单子不是全在职场出的，团队管理和 建设也不是全部在职场内。要想带好一个团队，必须做一个出色electricity at no cost, revenue from electricity sales. Poverty alleviation to the removal, to desperate farmers out of poverty, in conjunction with urbanization, new communities are centrally placed. Poverty in the enterprise, enterprise more powerful, more social responsibility, they should allow more people to enjoy the fruits of development. Conditions to encourage private enterprises to establish Charity Fund for poverty alleviation, employment, grants, financial aid and other forms of poverty alleviation activities, let poverty alleviation aid corporate social responsibility in the specific embodiment, the proper meaning of giving back to the community. Finally reveals to implement poverty alleviation policies, older age, incapacity, cannot be achieved through industry support and employment support, such as poverty, children and unable to support the poor, Lo-Fi policy reveals the role to play, eventually incorporated into the low range, and fundamentally solve the problem of poverty. (C) establishing and perfecting retreat mechanism. Poverty alleviation is a dynamic project, we must strengthen the farmers ' information management, dynamic management of poor, really "poor" no place to hide, "poverty" a timely exit, "poor" and "return to the poor" get maximum support and help. To build up the information network system of the poor, poverty the basic information and dynamic entry to the system, to implement dynamic management. According to pro-poor development, timely adjustment on 的组织者，郊游、吃饭、唱歌、足疗全部可以。定期要搞，而且 一定要定下来就要做，再有压力也要搞。而且记住这类活动不是 非得在成绩好的时候搞，成绩不好的时候更应该搞。 6、 此时期谈心要做，而且要讲究技巧了。经过前期的磨合、熟悉 很多坏习惯表现出来，原来不好意思的现在也好意思了，原来敬 畏你的，现在也敢难为你了，切记，绝大部分都是借口，不要因 之前的任何表现而心慈手软，不能没有底线，一定要及时制止， 不要让细菌滋生。所以在这里建议:团队初期的时候，不要太把 自己给新员工表现的一览无余，不能让员工摸清你的底线哦～～ 7、 走进他们的生活，但并不是要干涉。到这个时候如果你喝组员 之间还是有无形的壁垒，就要给自己敲响警钟了～想进入生活， 就要真心对待，要正大光明，心与心的交流，不要光说不做，有 具体的事情去感动他。哪怕是付出经济和精力的代价都无所谓， 因为:得民心者得天下，眼光要长远～ 8、 让组员多和做的好的伙伴交流，相处，这样便于想上进的人员 进步。组长也要想办法去多营造这样的交流机会，集体的，个人 的都要有。近朱者赤、近墨者黑。 三、 贯穿不变的内容 1、 职场内，工作中需要一丝不苟。绝情的制度、无情的管理、友 情的领导。谁对管理放松，谁会品尝恶果。职场外，都是好朋友， 怎么玩都可以，就不要摆架子了。因为大家互相信任。同时让员 工知道你是个很有原则的人，这样才能真正做到，工作就是工作，electricity at no cost, revenue from electricity sales. Poverty alleviation to the removal, to desperate farmers out of poverty, in conjunction with urbanization, new communities are centrally placed. Poverty in the enterprise, enterprise more powerful, more social responsibility, they should allow more people to enjoy the fruits of development. Conditions to encourage private enterprises to establish Charity Fund for poverty alleviation, employment, grants, financial aid and other forms of poverty alleviation activities, let poverty alleviation aid corporate social responsibility in the specific embodiment, the proper meaning of giving back to the community. Finally reveals to implement poverty alleviation policies, older age, incapacity, cannot be achieved through industry support and employment support, such as poverty, children and unable to support the poor, Lo-Fi policy reveals the role to play, eventually incorporated into the low range, and fundamentally solve the problem of poverty. (C) establishing and perfecting retreat mechanism. Poverty alleviation is a dynamic project, we must strengthen the farmers ' information management, dynamic management of poor, really "poor" no place to hide, "poverty" a timely exit, "poor" and "return to the poor" get maximum support and help. To build up the information network system of the poor, poverty the basic information and dynamic entry to the system, to implement dynamic management. According to pro-poor development, timely adjustment on 生活就是生活。 2、 要让你的组员知道你做什么都是为了大家好，这样组员做什么 都会觉得要对得起大家，做不好有愧疚。现在的孩子最大的特点 就是不负责任，但是不代表永远不会，在于引导。假如:你喝领 导谈完话后，就有组员问你“是不是因为我们表现不好，又训你 了”，说明你就做到位了，因为他们在为你着想，为团队着想。 3、 培养在组里为你说话的人，你的角色有时候很尴尬，有时候会 感觉势单力薄。而且有些事情，你说多了就油盐不进了，但是组 里有地位的坐席站出来帮你说话，更有说服力。 4、 要经常在谈心中，给予大家知道你的雄心，同时要达到更高的 目标，不是靠拍脑袋，是靠有真材实料，所以培训就要跟上了， 建议我亲爱的TL，除能做话术培训外，各种方面的培训你都要加 强，并且要敢讲。这就需要我们平时自己多学习，学到好的东西 就要教给你的员工，并且组里自己搞(看影片、分享看 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf 的心得)， 这样对自己提高很快，而且让组员认为你有高度，总有新的创意， 佩服你。 5、 管理工作中，要有新意。比如新游戏，新交流方式，逢年过节， 怎样互相祝福，形式新颖。 6、 要打破常规，不要让组员知道你的规律，要经常有非常规的动 作。 7、 工作遇到问题，99%都是因为组员对工作产生各种疑问，想偷 个懒或者退缩。说的原因基本都是借口，甚至不惜牺牲家人的生electricity at no cost, revenue from electricity sales. Poverty alleviation to the removal, to desperate farmers out of poverty, in conjunction with urbanization, new communities are centrally placed. Poverty in the enterprise, enterprise more powerful, more social responsibility, they should allow more people to enjoy the fruits of development. Conditions to encourage private enterprises to establish Charity Fund for poverty alleviation, employment, grants, financial aid and other forms of poverty alleviation activities, let poverty alleviation aid corporate social responsibility in the specific embodiment, the proper meaning of giving back to the community. Finally reveals to implement poverty alleviation policies, older age, incapacity, cannot be achieved through industry support and employment support, such as poverty, children and unable to support the poor, Lo-Fi policy reveals the role to play, eventually incorporated into the low range, and fundamentally solve the problem of poverty. (C) establishing and perfecting retreat mechanism. Poverty alleviation is a dynamic project, we must strengthen the farmers ' information management, dynamic management of poor, really "poor" no place to hide, "poverty" a timely exit, "poor" and "return to the poor" get maximum support and help. To build up the information network system of the poor, poverty the basic information and dynamic entry to the system, to implement dynamic management. According to pro-poor development, timely adjustment on 命，所以大家在分清真假情况，对于假象，要坚持“狠”，让员工 明白，你要求他坚持是在为他着想。 8、 Leader要有野心，业绩和个人能力方面都力求上等。要多学习， 能做培训，要有博大的胸怀，海纳百川有容乃大，要有深奥的思 考，可以说TL从某种意义上讲就是一个垃圾桶，你能做好取决于 能装多少垃圾。 9、 最后要学会发脾气，不能总哄着。真要表现不好，还是要表达 出你的不满，相辅相成。但是要掌握火候，记住:先批评 后表扬～ electricity at no cost, revenue from electricity sales. Poverty alleviation to the removal, to desperate farmers out of poverty, in conjunction with urbanization, new communities are centrally placed. Poverty in the enterprise, enterprise more powerful, more social responsibility, they should allow more people to enjoy the fruits of development. Conditions to encourage private enterprises to establish Charity Fund for poverty alleviation, employment, grants, financial aid and other forms of poverty alleviation activities, let poverty alleviation aid corporate social responsibility in the specific embodiment, the proper meaning of giving back to the community. Finally reveals to implement poverty alleviation policies, older age, incapacity, cannot be achieved through industry support and employment support, such as poverty, children and unable to support the poor, Lo-Fi policy reveals the role to play, eventually incorporated into the low range, and fundamentally solve the problem of poverty. (C) establishing and perfecting retreat mechanism. Poverty alleviation is a dynamic project, we must strengthen the farmers ' information management, dynamic management of poor, really "poor" no place to hide, "poverty" a timely exit, "poor" and "return to the poor" get maximum support and help. To build up the information network system of the poor, poverty the basic information and dynamic entry to the system, to implement dynamic management. According to pro-poor development, timely adjustment on