《洲际员工个人发展计划指南》PPT课件

（Suitableforteachingcoursewareandreports）洲际员工个人发展 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 指南Agenda日程Reviewfeedbackfromourpeople回顾来自员工的反馈建议PDPProcessPDP流程Manager’sResponsibilities上司的责任Employee’sResponsibilities员工的责任DevelopmentPlanningGuidelinesandExamples发展计划的指引及实例Whatthenext?下一步?Fromanemployeepointofview,whatarethebiggestchallengesinpreparingtheirPDP?员工在准备其PDP时面临的最大挑战MyknowledgeandabilitytocompletethePDPform完成PDP 表格 关于规范使用各类表格的通知入职表格免费下载关于主播时间做一个表格详细英语字母大小写表格下载简历表格模板下载 所需的知识和能力Findrightdevelopmentactivitiesformyimprovement寻找针对改进的恰当发展行动MyManager’sgenuineinterestinpeople’sdevelopment上司对员工发展的切实关注Lackofopportunitytogrowinmyproperty酒店内的发展机会欠缺Fromamanagerpointofview,whatarethebiggestchallengesinhelpingourpeopletopreparetheirPDP?上司在帮助员工准备PDP时面临的最大挑战Costoftime,money,andresourcesinpeople’sdevelopment时间、金钱和员工发展所需的各类资源Manager’sknowledgeandabilitytohelpourpeopleintheprocess上司帮助员工PDP所需的知识和能力Managerlackofcommitment上司对PDP缺乏认可和投入Whyourpeopledon’tfeelwearefocusingontheirdevelopment?员工为何感受不到我们对其发展的重视?NoPDPMeeting没有PDP会谈Lackoffollowupforindividual’sPDP对员工PDP缺乏落实Turnoverofmiddlemanagersbreakstheprocess因中层经理流动而导致的进程终止PDPnotlinkwithpeople’spromotioninthehotelPDP和员工升职之间缺乏关联Peoplethoughtpromotionandsalaryincreaseismoreimportantthanpersonaldevelopment相对个人发展，员工认为升职和加薪更重要PeoplethoughtPDPis“attendingtraining”,butalotoftime,itisnotthemosteffectiveway员工将PDP等同于“参加培训”，其实很多时候培训并非最有效途径Whatdoyouliketoseemostinthistraining?在此次的培训中，我们希望看到..?Talkaboutmoreon-the-jobactivities更多讨论在岗工作活动Waysorapproachestolearntoimprovetheirshortages/weakness.改进员工弱项的学习方法和途径HavemorerealcasesandexamplesonhowPDPlinktoperformance运用更多真实案例来阐述PDP与绩效之间的联系Howtoreviewtheprogressofemployees’PDPeffectively&conveniently?如何方便有效地评估员工PDP进程Emphasisontrackingandfollowingup追踪进展，重视落实WhatelsetheCorporateOfficecandotohelpyourhotelimproveinthisarea?/公司还有哪些事项可帮助酒店提升PDP表现?Structuredpromotion/transferpolicycommittedbyowners 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 化的升职/调岗政策且获业主认可Aplatformforhotelstosharebestpracticeindevelopmentplanning.建立酒店间可分享有关发展计划最佳做法的沟通平台Adevelopmentresourcesbookletforourpeopletorefertowhenpreparingtheirdevelopmentplansuchas“SuccessfulManagerHandbook”publishedbyPDI提供在准备发展计划时用作参考的小册子，如PDI出版的“成功经理手册”Tohavemoreintegratedapproachandcommunicationontalentmanagementprocess有关精英管理流程更为全面完整的 方案 气瓶 现场处置方案 .pdf气瓶 现场处置方案 .doc见习基地管理方案.doc关于群访事件的化解方案建筑工地扬尘治理专项方案下载 和沟通资讯MorefocusedandstructuredinHIPOdevelopment在高潜力员工发展方面更具针对性和系统性Process流程Steps/步骤Who/何人负责When/何时完成HRorganizeandconducttrainingtomanagersandemployeesHR组织开展针对经理和员工的培训HR人力资源部February/2月EmployeeprepareownPDPbaseonperformancefeedback员工根据绩效反馈结果，准备其PDPEmployee员工March/3月ManagerprepareforthePDPmeeting经理准备进行PDP会谈Manager经理March/3月ConductPDPmeetingandagreeonplan主持PDP会谈并达成一致Manager&Employee经理和员工March/3月ImplementthePlan实施计划Employeewithsupportbymanager员工实施，经理支持Onwards/3月之后Everyonehasdevelopmentneedandshouldhaveadevelopmentplan各人皆有其发展需求，应有相应发展计划Employeeownshis/herdevelopment.Managerprovidessupport.员工对其自身发展负责，经理则需提供支持Employee’sResponsibilities员工责任Takeownershipandaccountabilityforyourdevelopment&growth对自身发展承担责任和义务Thinkaboutyourcareeraspiration考虑自身职业理想Knowyourstrengthandgaps了解自身优势和差距Seekfeedbacksfrommanager,peers,andsubordinate主动获取上司、同僚和下属的反馈PrepareyourPDP准备自己的PDPDiscussyourPDPwithyourManager和上司讨论自己的PDPImplementyourPDP实施自己的PDPAskforsupportandseekfeedbackcontinuously持续寻求支持并听取反馈Manager’sResponsibilities上司的责任Deliverourcommitment–roomtogrow遵守承诺–发展的空间Knowpeople’scareeraspiration了解员工的职业理想Knowpeople’sstrengthandgaps了解员工的优势和差距Spendtimetodiscussemployee’sPDP花时间与员工讨论其PDPProvidesuggestionsondevelopmentmethodandactivitiesduringPDPmeeting在PDP会谈中提供关于发展方式及活动的建议Providenecessarysupportforyourpeopletoimplementtheirdevelopmentplan在员工实施发展计划时向其提供必要的支持Providecontinuousfeedback持续提供反馈Planningforsuccess为成功计划MyCareerAspirations我的职业理想WhatIwanttodointhefuture?我未来想从事什么职位?Timeframe?时间表？Mobility?是否愿意迁移？Realistic?切合实际？IfIstayincurrentrole,howIwanttoseemyselfbeingmoreeffective如果依然从事现职位，任何使自己更加有效？MyCareerAspirations–Example我的职业理想–实例Tostayincurrentroleinnext12months在接下来的12个月中依然任现职Openafullservicehotelin1stor2ndtiercitywithinnext2years之后两年内，在1或2线城市筹开一家全功能酒店TobecomeanF&BheadinCPorIChotelsin3years3年内成为CP或IC酒店的餐饮总监TobecomeaGMinHIEXin12months12个月内成为假日快捷酒店的总经理Tostrengthenmyleadershipincurrentroleinnext12months之后12个月里在现职任内提升自身领导力ToacquireexposureinRoomsinnext12months在之后12个月里涉猎房务部Reflectonperformancereview,other’sfeedback,andyourcareeraspiration反思绩效评估结果和他人反馈，体现个人职业理想Identify2to4areastofocus(strengthanddevelopmentneeds,currentroleandfuturerole)致力于2至4个关键领域（优势、发展需求、现职、未来职位）TargetslinktoLeadership/FunctionalCompetencies目标专注于领导/专业能力Focusonyourbehavior,notonbusinessresults关注自身行为而非经营结果Step1:MyTarget第一步：我的目标WhatIamgoingtofocusmydevelopmenton?发展应关注哪些方面DefiningDevelopmentTarget制订发展目标Behaviour行为Skill技能Knowledge知识WinningWays制胜之道LeadershipCompetencies领导能力FunctionalCompetencies专业能力Technicalskills业务技能ClusterDefinitionCompetenciesTeamFocused“Workingtogethereffectivelytomeetbusinessgoalsfaster”FosteringCollaborationLeadingandDevelopingPeople&SelfAction-Oriented“Drivingtoachieveambitioustargetsinanefficientway”DriveforResultsTurningVisionintoActionPassionate“Caringpassionatelyaboutourguestsandbusinesspartners,andchangingtomeettheirneeds”Guest/Customer&MarketFocusChampioningChangeSavvy“Knowingwhatittakestobeatourcompetitors,bothnowandinthefuture”ThinksAheadUnderstandingourBusinessIHGLeadershipCompetencies洲际领导能力IHGLeadershipCompetencies洲际领导能力TeamFocused:LeadingandDevelopingPeople“Workingtogethereffectivelytomeetbusinessgoalsfaster”LevelSummaryHowwebehaveHotelEmployeeCorporateBand8Developsself,andgivescleardirectionsasneededTellspeoplewhattheyneedtodowhereappropriate,inahelpfulwaythatdoesn’tdenttheirconfidenceTrustspeople:Expectspeopletofollowappropriateinstructionswithoutneedingalotofsupervision;rolemodelshowtodoitGivesconstructive,helpfulfeedbackonwhatpeoplearedoingandhowtoimprove;doesn’tturnablindeyetocolleagueperformancethatisn’tgoodenoughandappliesthesamestandardtoselfLooksforopportunitiestodevelopownskillsandwelcomesguidanceandfeedbackonhowtodothisHotelSupervisorCorporateBand7Explains&showswhattodoandwhyCommunicatesgoalsandobjectivesandmakeslinkswithorganizationalgoalsAssignstasks,settingclear,specificperformanceexpectations,objectives,standards,andaccountabilityShowspeoplewhat’stherightandwrongwaytodothings,showingwhat‘good’performancelookslikeReinforcesthisbyregularlyrecognizingandpraisingpeopleforajobwelldone,andhelpingthemimprovewhenajobisnotwelldoneHotelGMs1/2HotelExecteamsanddepartmentheadsCorporateBands5/6EncouragesinputfromtheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemConsidersothers’capabilitiesandpotentialwhenassigningactivitiesandprojectsHoldsselfandothersaccountableforachievingresults:establishesspecificandefficientfollow-upmechanismstotrackprogressProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceReinforcesperformancebyregularlyrecognizingandpraisingindividualsandtheteamforajobwelldoneHelpsothersdeveloptheirskills,usingthelearningprincipleof‘tellme,Iforget,showme,Iremember,involveme,Iunderstand’HotelGMs3/4/5CorporateBands4Leads,developsandactivelyinvolvestheteamAsksforandconsiderstheinputofothersindecisionsthataffectthemProvidesspecificandconstructivefeedbackwhenresultsarenotuptoexpectations,withoutdentingpeople’sconfidenceUnderstandsandleveragesthemajorstrengthsandweaknessesofteammembers,includingselfMonitorsongoingperformanceandprogressandkeepseveryonefocusedonwhatiscriticaltoteamsuccessAppropriatelyandregularlyrecognizesandrewardsindividualsandtheteamMyTarget-Examples我的目标－实例Target目标Success成功Action行动Tracking追踪进程Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Step2:MySuccess第二步：我的成功WhatwillIbeableto‘do’,‘see’,‘hear’,‘say’,afterthedevelopmentofmyjobskills,knowledge,behaviourorexperience?Andwhatwillothersbesaying?工作技能、知识、行为或经历的发展会如何体现在个人“言行举止”上？Focuson“you”,notbusinessmeasurement关注“你”自身的改变，而非经营业绩的提升Bespecific特定明确Whatwillbedifferent?期望改变的方面MySuccess-Examples我的成功–实例Target/目标Success/成功Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Iwillspendmoretimetoguideandcoachmyteammembersthandoeverythingonmyown.Myteammemberswillfeelsatisfiedbybeingabletocontribute花更多时间来引领/辅导我的员工，而非万事亲力亲为。我的员工会满意其能作出贡献BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系Iwillunderstandtheprocessandchallengesinthesedepartmentsandworkbetterwitheachother.了解这些部门的工作流程和主要困难，从而与其更好合作Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Peoplewillbemorewillingtocometomeforadviseandsuggestion他人乐于征求我的建议和想法Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法Iwillbeabletoimplementrevenuegenerationstrategiestoensurerevenuetargetsareachieved.具备落实营收战略从而确保达到营收目标的能力Increasepersonaljobaccuracyandattentiontodetails加强对工作细节的关注，提高准确度Mymanagerwillspendlesstime“checking”mywork.Iwillbetrustedandgivenmoreopportunitiestodoandlearnnewthings.上司减少检查我工作的时间。别人信任我，给我更多学习新事物的机会Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Peoplewillasktojoinmyteam.Betterproductivity.Iwillbeseenasasuccessfulleader.别人希望加入我的团队，工作效率提高，被人视我为成功领导Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Iwillmanagesomesuccessfulprojectsandincreasecustomersatisfaction成功管理项目，提升顾客满意度Step3:MyAction第三步：我的行动WhatIwilldo?Whoelseneedstobeinvolved?Whenthelearningwillhappen?Whatsupportorresourcesareneeded?我要做什么？谁需要参与？何时学有成效？需要何支持或资源？About70%ofactionsarebasedonon-the-joblearning70％左右的行动应专注于在工作中学习Theactionscanbepracticedonaregular/dailybasis行动能在日常工作中经常实践Listspecificactionsthatwilltakentoensureyouachieveeachofyourtargets.列出将实施的特定行动，从而确保达到各项目标StrategiesForGrowingSkills技能提升的策略Strategiespeopletypicallyusefordevelopment常用发展策略80%Training/培训10%Books&Research书籍和研究10%OnTheJob/工作活动StrategiespeopleSHOULDusefordevelopment该用发展策略10%Training/培训20%Books&Research书籍和研究70%OnTheJob/工作活动LearningandDevelopmentSolutions学习和发展方式ManylowcostsolutionsareavailablewithintheDevelopmentPlanToolkit,someofthemare:ProcessesandMethods/流程和方法EducationLearningthroughResources/通过各项资源，从教育中学习ExperienceLearningthroughDoing/通过实践操作，从经历中学习ExposureLearningthroughOthers/通过他人经历，从涉猎中学习Activitiessuchas:活动实例Activitiessuchas:活动实例Activitiessuchas:活动实例Instructor-ledcourses讲师现场培训On-the-jobtasks&projects在岗工作任务和项目Feedback&Coaching反馈和辅导Web-basedLearningPrograms网络学习课程JobChanges&Rotations工作变换和轮换Mentors&RoleModels导师和榜样IndependentLearning/SelectedReadings独立学习/选择性阅读SpecialAssignments特定工作分配Visibilityopportunitiesfromkeyindividuals,leadersandteams观察关键个人、领导和团队，总结成功经验Industry/CareerConferences&Seminars行业/职业会议和论坛Practice&Reflection实践并反思CertificationsProgram(s)各项认证课程GivingPresentations宣讲MyAction-Examples我的行动－实例Target/目标MyAction/我的行动Workonmyabilitytoempowermyteammembers致力于提高自己授权下属的能力Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少实践两次学得技能， 记录 混凝土 养护记录下载土方回填监理旁站记录免费下载集备记录下载集备记录下载集备记录下载 下有效作法和需改进方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次听取员工反馈（使用检查清单）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/终评估终获取上司的反馈BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系StartacrosstrainingplaninReservationandHousekeepingfromApril15.从4月15日起启动预定部和客房部的交叉培训计划HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和预定部经理共进非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划MyAction-Examples我的行动–实例Target/目标MyAction/我的行动Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一对一会谈中不打断别人，妥善分配听和说的时间Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一对一会谈中主动询问，倾听他人的观点和建议Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法ParticipateintheweeklyRevenueReview.参加每周营收会议•AttendRevenueAcademyinAugust8月份参加营收培训VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主动参与至少一次酒店营收方面的项目Getcoachedfrommymanager从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析营收最大化机会，并准备行动方案以改善结果MyAction-Examples我的行动－实例Target/目标MyAction/我的行动Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前阅读“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探寻到最佳事例Implement2projectsintheyear.年内实施两个项目•Methodsfortrackingincludingseekingfeedback,conductreviewmeeting,checkcompletionofactions,checkwhether“mysuccess”isachieved(qualitativeand/orquantitative)追踪方式包括获取反馈、回顾会谈、检查行动的完成和“我的成功”是否达成（定性和/或定量）Feedbackfrommorethanonesourcesisrequired.从各个渠道获取反馈Bespecificondatesandpeoplewhomwillbeinvolved明确完成日期和参与人选Step4:KeepingMyselfonTrack第四步:追踪自身进展Listhowtoensurethattargetsarebeingreached.列出确保达成目标的方法和指标KeepingMyselfonTrack-Examples追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队Obtainempowermentanddelegationknowledgeandskillsthroughe-learningcourseinmyLearningbyendofMarch3月底之前在mylearning网站上完成授权的知识和技能的e-larning课程PracticeskillsIlearnedatleasttwiceaweekandmakenoteonwhatwentwellandwhattodobetternexttime每周至少实践两次学得技能，记录下有效作法和需改进方面Usingchecklisttoseekfeedbackfrommypeopleonceamonth每月一次听取员工反馈（使用检查清单）Seekfeedbackfrommymanagerduringmid-yearreviewandperformancereview在年中/终评估终获取上司的反馈Learningacquiredtimely按时学习Achieve80%practicetarget达成80%的实践目标Feedbackfromsubordinatesandmanager从上司和下属处获得反馈ReflectinESresult在ES结果中得以体现BuildcollaborativebusinessrelationshipswithReservationandHousekeeping与预定部和客房部建立协作共赢的工作关系StartacrosstrainingplaninReservationandHousekeepingfromApril15.从4月15日起启动预定部和客房部的交叉培训计划HaveinformalluncheswithEHandRSVNMgr.onceamonth每月一次和行政管家和预定部经理共进非正式午餐Discusswithmyteamandimplementaplantoworkbettertogetherwithotherdepartments.ImplementtheplanbyendofApril.和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划Completetrainingaccordingtoplan按计划完成培训Achievesetobjectivesintheplan达成计划中设定的目标KeepingMyselfonTrack-Examples追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Leveragemymeetingskillstocommunicatemoreeffectivelyinone-on-onesituations提升一对一面谈技巧，提高沟通效率Ineveryone-on-onemeeting,Iwillnotinterruptpeopleandbalancethetimeinlisteningandtalking.一对一会谈中不打断别人，妥善分配听和说的时间Ineveryone-on-onemeeting,Iwillaskquestionstohearpeople’sideaandsuggestions.一对一会谈中主动询问，倾听他人的观点和建议Reviewmylearningwithmymanagerquarterly每季度与上司回顾学习所得Mymanagerandmyselfwillelicitfeedbackinthisareaduringmid-yearreviewandyear-endperformancereview在年中/终评估中上司和我共同对此给予反馈Knowingrevenuegenerationprinciplesandmethods了解有关营收的原则和方法ParticipateintheweeklyRevenueReview.参加每周营收会议•AttendRevenueAcademyinAugust8月份参加营收培训VolunteertoworkinatleastoneRevenuegenerationprojectsinthehotel.主动参与至少一次酒店营收方面的项目Getcoachedfrommymanager从上司处得到辅导•Analyzerevenuemaximizationopportunitiesmonthlyandprepareactionstoimprovetheresult每月分析营收最大化机会，并准备行动方案以改善结果PasstheRevenueAcademy完成营收培训Achievegoalssetinrevenuegenerationprojects达成在营收项目中设定的目标KeepingMyselfonTrack-Examples追踪自身进展–实例Target目标MyAction我的行动KeepMyselfonTrack追踪自身进展Strengthenmyleadershipandbuildahighlymotivatedteam提升个人领导力，建立高成效团队EverytimeIspendtimewithmysupervisors,Iwillaskthemtodescribe3thingsthattheyhavedonetobuildteamworkwiththeirdirectreports每次与我的主管见面，我会要求他们描述其与下属建立团队精神的3个案例EverytimeIhaveafullstaffmeetingIwillcelebratepublicly2thingstheteamdidwellandalsoexplainoneareathatwewillfocusonasateamforthenextmonthandreviewhowwellwewentwithlastmonths每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况ReviewinDepartmentmonthlymeeting部门月度会议中进行回顾AskmysupervisorsonceperquarterfordirectfeedbackonthingsIcanimprove每季度询问主管关于我需改进方面的直接反馈SharewithXXandexchangebestpractices与XX分享并交换最佳事例Acquiremarket/competitionrelatedinformation.Planandimplementprojectstoenhancecustomersatisfaction学习市场/竞争方面的知识。计划并实施旨在提升宾客满意度的项目Readthebook“DrivingChange”&“Trends”byMarch31.3月底之前阅读“DrivingChang”和“Trends”。ExplorebestpracticesinideaslibrarybyMay315月31日前在IdeaLibrary里探寻到最佳事例Implement2projectsintheyear.年内实施两个项目Submittheprojectplanformymanagerreviewandcomments将项目计划发送给上司，询问其看法GSTSexceedlastyearby5%GSTS比去年提升5%PersonalDevelopmentPlanMeeting个人发展计划会谈Beopenandhonest开放诚实Talkaboutcareeraspirations.谈论职业理想Talkaboutstrengthandareaforimprovement谈论优势和改进区域Identifydevelopmentactionsrequiredtobecomemoreeffective探明更为有效的发展行动Confirmwhatresourcesareneededandwhoisgoingtosupport确认所需资源和何人支持Talkabouthowtofollowup谈论如何跟进落实MaterialstoguideyouthroughthePDPprocess有关PDP流程的资讯MaterialstoguideyouthroughthePDPprocess有关PDP流程的资讯ChineseversionwillbesenttoyouafterthemeetingHowmanagercanhelptotracktheprogress?上司如何帮助以跟踪进程Deliverpromiseonresourcesandsupport遵守关于提供资源和给予支持的承诺Conductreviewmeetingaccordingtoplan根据计划来开展回顾会谈Usecoachablemomentstogivefeedbackandrecognizeimprovement抓住时机，给出反馈并认可进步Genuineinterestonpeopledevelopment对员工发展表现出切实的兴趣