实用外贸函电

文档来自实惠网外贸论坛（http://bbs.sfyh.com），外贸心得版块手把手教你如何做外贸。 欢迎加入外贸交流QQ群： 95545465与更多外贸人互相讨论， 免费外贸b2b平台-实惠网（http://www.sfyh.com ）注册轻松获得美金，机不可失。 大量外贸技术性文章尽在外贸博客：(http://blog.sina.com.cn/logindieer )。 实用外贸函电 销售人员如何给客户写价格让步回信 20 January 2004 Kee & Co., Ltd 34 Regent Street London, UK Dear Sirs: Thank you for your letter of 20 January 2004. We are disappointed to hear that our price for Flame cigarette lighters is too high for you to work on. You mention that Japanese goods are being offered to you at a price approximately 10% lower than that quoted by us. We accept what you say, but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, we regret that we cannot accept your counter offer or even meet you half way. The best we can do is to reduce our previous quotation by 2%. We trust that this will meet with your approval.We look forward to hearing from you. Yours faithfully, Tony Smith Chief Seller 客户抱怨价格过高　你如何回信解释 客户抱怨信原文（节选其中一句话） The prices are very high for us. For us to have the option to sell your products here in (country), we need an additional 30% discount. ［参考回复函］ Dear xxx, I am glad to hear from you， and much concerned about your requirement in the letter. Regarding our last quotation, you consider the price to be high for you. I do think it is the common issue we face currently. As you know, the price of raw material goes up beyond our predict. We are proceeding to improve craft to lower the cost effectively. The market goes big for these products day by day. Most clients have urged us to complete their orders in spite of high price. They all agree that these products are of most potential high profits in the near future. Provided we offer 30% discount to you, could you like to double your volume? If not, I would like to kick off 10% price to start an initial friendly cooperation between us. Your further comment is highly appreciated. Yours truly, William 对客户关于鞋类产品询价的回复信函 Dear Sirs: We welcome your enquiry of 20th May and thank you for your interest in our products. A copy of our illustrated catalogue is being sent to you today, with samples of our products. Mr. Lee, our overseas director, will be in London early next month and will be glad to call on you. He will have with him a wide range of our manufactures, and when you see them we think you will agree that the quality of the materials used, and the high standard of craftsmanship will appeal to the most selective buyers. We manufacture a wide range of hand-made leather shoes in which we think you may be interested. They are fully illustrated in the catalogue and are of the same high quality as our gloves. Mr. Lee will be able to show you samples when he calls. We hope the samples will reach you in good time and look forward to your order. Yours faithfully, Tony Smith Chief Seller 怎样用英语向客户写产品报价信函？ Dear sirs, We have received your address from…a business acquaintance of ours in…who also informed us that you require a large amount of the items we manufacture.Our…are very well known in more than European and other foreign countries. During the past…years, we have been able to constantly expand our export program.We are interested in gaining foothold in your country and offering our entire line of…on the market.In order to give you an idea of the capacity of our organization, we are enclosing our comprehensive illustrated brochure.We would be very pleased to receive an answer from you. Sincerely yours.（signature ） 货物运输函电 Dear Mr.Goodman: Thank you for your fax of September 11. We are pleased to inform you that we have been able to secure the vessel you asked for. She is the SS Bohai and is docked at present in Lianyungang.She has a cargo capacity of eight thousand tons,is a bulk carrier,and has a speed of 24 knots which will certainly be able to make the number of trips you mentioned. Please fax us to confirm the charter and we will send you the charter party. Yours sincerely, Liu Hanchen Charter Department 商务英语10种抱怨信函 1） For Delay in Shipment (由于发货延迟而抱怨) 　　Dear Sirs , 　　The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere. 　　Please look into the matter as one of urgency and let us have your reply as early as possible . 　　Yours faithfully, 　　亲爱的先生们：我方从贵方订购的家具应于一星期前收到。不用说，发货的延迟给我方带来了很大的不便。因此，贵方必须立即发货，否则我们将被迫取消订单，到另处订货。 　　请紧急处理此事，并尽快告知结果。 　　2） For Poor-Packing （由于包装不妥提出索赔） 　　Dear Sirs , 　　We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10%of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement . 　　Sincerely yours , 　　亲爱的先生们：我们写信通知贵方，519号订单玩具已收到，但货物状况很不令人满意　，故我们不得不提出索赔。经检查，我们发现有10％的货物破损，而且一些也有严重磨损现象。很明显，这是由于包装不妥造成的。因此，我们无法以原价售出货物。　建议贵方依照发票金额给予20％的折扣，这是我们所建议降低的售价额度。如果贵方无法接受，我们将不得不退货， 要求 对教师党员的评价套管和固井爆破片与爆破装置仓库管理基本要求三甲医院都需要复审吗 替换。 　　3） For Damage of Goods （由于货物损坏而抱怨） 　　Dear Sirs, 　　Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked . 　　We trust you can understand that we expect the compensation for our dam aged goods . 　　Yours faithfully, 　　亲爱的先生们：订单JT－8号我方于7月3日从贵处订购的玻璃器皿已于今早货运公司送到。装有货物的160个纸箱完好无损。但当我们小心打开检查时，发现有10箱玻璃器皿严重破损。相信贵处能理解我方要求对损坏货物进行赔偿。 　　4） For Incomformity（由于货物不符而抱怨） 　　Dear Sirs , 　　On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order . 　　As I have several customers waiting , please arrange for the replacements at once. 　　Faithfully yours, 　　亲爱的先生们：三月十二日我订购了一千二百件四十二号男式衬衣。但不幸的是，今天我们收到了完全不同的货物――儿童服装。我们想贵方一定搞错了，儿童服装是另一份订单。由于有几位客户在等货，故请贵方立即安排更换货物。 　　5） For Unacceptable Substitute （由于无法接受替代物而抱怨） 　　Dear Mr .Cliff, 　　During the past three months I have placed two sizable orders for The Handy Desk Companion by Roy .specifying the hard back binding .But both time you sent me paper-back binding because you were out of stock on the hard-back . 　　Fortunately ,I am still selling a few of the paper backs ,but more and more customers ask for the hard-back ones .(At least two of our competitors have this reference book in hard-back in our cities). Enclosed is my order for 75 copies of The Handy Desk Companion in hard-back . Please do not , under any circumstances ,send me anything else . I have plenty of the paper-back in stock. 　　　Very sincerely yours , 　　亲爱的克里夫先生：在过去的三个月中，我两次向贵方订购了相当数量的由罗伊所著的《便利的办公伙伴》一 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf ，指定需要精装本。但贵方由于精装本缺货，两次寄给我的都是平装本。 　　值得庆幸的是，我仍卖出一些平装本，但越来越多的顾客索要精装本。（本对少有两家竞争者出售此书的精装本）。 　　随信寄上订单，购买75本《便利的办公伙伴》精装本。请无论如何，不要寄给我其它替代物。我现已大量平装本的库存。 　　6）For Shortweight (由于短重而要求索赔) 　　Dear Sirs , 　　We have just received the Survey Report from Shanghai Commodity Inspection Bureau evidencing that all drums of apple juice weigh short by form 1 to 5 kilogram ,totaling 300 kilogram. As the drums were intact , it is obvious that apple juice was short weight before shipment .Under such circumstances , we have to file a claim against you to the amount of RMB 　　850 plus inspection fee . 　　we are enclosing the Survey Report No. TE(95)115 and looking for ward to your settlement at an early date . 　　Yours faithfully . 　　亲爱的先生们： 　　我方刚刚收到上海商检局的栓验报告， 证明 住所证明下载场所使用证明下载诊断证明下载住所证明下载爱问住所证明下载爱问 所有苹果汁每桶少一至五公斤,总共减少三千公斤。由于果汁完好无损，显而易见，苹果汁估装运前就不够重量。在这种情况下，我方不得不向贵方提出八百五十元人民币的索赔，另加检验费用。现随信附上第TE（95）115号商检报告，希望早日解决这一问题。 　　7）For Over -Shipment （由于到货数量过多而抱怨） 　　Dear Sirs, 　　We thank you for promptness in delivering the Chinaware we ordered on 20th Dec .The number of cartons delivered by your carrier this morning was 360, whereas our order was for only 320. 　　Unfortunately , our present needs are completely covered and we cannot make use of the extra goods .Please inform us by fax what we are to do with the extra goods . 　　Yours faithfully , 　　亲爱的先生们：对于我方12月20日订购的瓷器，非常感谢贵方及时发货。然而，今早贵方承运人送来360箱货物，而我方只订购了320箱。很不幸，我方目前的需要已完全饱和，无法接受多余的货物。请传真通知我方如何处理。 　　8）、or Inferior Quality (由于质量低劣而抱怨) 　　Dear Sirs, 　　With reference to our Order No. 315, we are compelled to express our strong complaints for the inferior quality . Compared to the sample No . 169, the arrived self-adhesive correction tape is very transparent and does not satisfactorily cover the error being corrected . 　　We shall be glad to have your explanation of this inferiority in the quality , and also to know what you purpose to do in this matter . 　　Sincerely yours . 　　亲爱的先生们：关于我方第315号订单，由于到货质量低劣，我主被迫表达强烈的不满。同169号样品经较，此次运到的修改带稀薄，无法满意覆盖被改正的错误。我方希望贵方对这一情况加以解释，并告知贵方对此事的处理方法。 　　 9）、For Errors in an Invoice(由于发票错误抱怨) 　　Dear Sirs , 　　When your sales representative, Helen Xu, called on me in late December ,she told me that you were offering a special price of $ 147 on the ,Wizard icemaker during the month of January .I ordered six on January 17, figuring the total amount of the order at $882.However ,the invoice that accompanied the shipment showed the amount due as $ 1098 .It is apparent that I was charged the regular price of $ 183 instead of the lower price I was promised . 　　Im enclosing a check for $ 882 in payment of the order .Unless I hear from , you to the contrary ,I will assume that this is the correct amount and that my account is clear .If this is not the case ,I would like your permission to return the six Wizard icemakers to you at your expense . 　　Sincerely yours , 　　亲爱的先生们:当贵方销售代表海伦·徐去年十二月底拜访我时,告知今年一月份奇术制冰机将以每台147美元的价格销售。我于一月十七日订购了六台，应支付882美元。然而，贵方的销售价常规价每台183美元，而并非所许诺的低廉价格。随函附上一张882美元的支票。除非我听到异议，否则我将认为款额正确、帐务已清。如果情形相反，请允许我退回六台奇术 制冰机，所需费用全由贵方支付。 　　10)、For Poor Performance on a Service Contract (由于服务质量差而抱怨) 　　Dear Mr .Weidner . 　　Contract No. 17854 　　You will recall that you and I have discussed at least three times during the past six months the low quality of service provided by your hotel .After each conversation, service is improved for a short time , and then reverts .back to the old standard that brought abort my original complaints . 　　I will summarize in this letter my previous discussions about your performance .You may wish to refer to our contract as you read my comments. 　　1. Windows :According to the contract ,all windows are to be cleaned once a month .This is not being done .Often from six to eight weeks elapse between cleanings .Even when the windows are cleaned ,the job is less than satisfactory . 　　2.Carpets: The carpets should be vacuumed after each workday .Although your service people do show up each day , their efforts can only be described as careless . 　　3.Miscellaneous : I could mention a dozen other cleaning responsibilities that are not being met satisfactorily--furnitures , lavatories and ash trays , for example . 　　I call your attention to paragraph 7c in the contract , Mr .Weidner , in which the provisions for revocation of the contract are described .I do not like to consider such a possibility , but I must have your written assurance that all provisions of the contract will be met . 　　I will be pleased to meet with you once more to discuss the situation. I assure you that this a matter of some urgency to me . 　　Yours faithfully, 外贸活动中商务英语回信 17日贵函关于结帐一事, 谨此告知, 我们将很快寄去支票。 　　Replying to your letter of the 17th respecting the account, I will send you a cheque shortly. 　　谨复贵公司本月10日函询; 我们不能提供贵公司特定的那种餐盘的报价。 　　Replying to your inquiry of the 10th inst., we are unable to offer you plates of the size you specify. 　　贵函收悉, 我们已将样品提交本公司的买方, 特此奉告。 　　In reply to your letter, we are pleased to inform you that we have shown the sample to our buyer. 　　关于所询H.先生的情况, 谨此高兴地告知, 他是一位足以信赖的人。 　　In response to your inquiry respecting Mr. H., we have pleasure in stating that he is a thoroughly reliable man. 　　关于S.公司的情况, 我们特此欣然函复。 　　We are glad to answer your inquiry concerning S. & Company. 　　关于J.先生的情况, 谨此高兴地告知, 我们认为他是绝对可以信赖的人。 　　Answering to your inquiry respecting Mr. J., we are pleased to say that we found him absolutely reliable. 　　你方6月12日的来函收悉, 兹寄去面额为150美元的支票一张, 谨此奉复。 　　In reply to yours of 12th June, I send here with a cheque, valuing $150. 　　本公司断定我们所提供的货色优良, 价格公道, 感谢贵公司给我们一个机会, 使我们的要求得以实现。 　　We are certain that we are offering a sound article at popular price, and we should appreciate an opportunity to substantiate our claims. 　　贵公司5月6日函悉, 本公司无法承购贵公司开价的商品。此复。 　　In answer to your favour of the 6th May, we inform you that we are unable to take the goods offered by you. 　　关于贵公司所询麦麸一事, 现可提供该货20吨。 　　In answer to your inquiry for bran, we offer you 20 tons of the same. 　 　　贵函收悉, 此地商场仍保持平静。 　　Answering to your letter, we state that the market remains quiet. 　　至今未复5月8日贵函, 甚感歉疚, 还望原谅。 　　Kindly excuse our not replying to your favour of the 8th May unitl today. 　　本月8日贵函敬悉Simth先生是位诚实可靠的人, 特此告知。 　　In response to your letter of the 8th inst., I am pleased to say that Mr. Simth is a man of trustworthy character. 要求客户寄汇票和承兑汇票信函写法 一、请求承兑汇票 兹向贵公司开陈这批货见票后60日付款、面额500,000元汇票一张, 请予承兑为荷。 We have taken the liberty of drawing on you today against this consignment for $500,000 at sixty days’ sight, which please protect on presentation. 我同函寄上由Axbridge的布莱克先生付款、见票后30日付款的面额为50美元汇票一张,请向付款人提出后请其承兑, 并予保管, 到期请将金额给我汇来。不胜感激。 I take liberty to trouble you with the enclosed draft for $50, at thirty days’ sight, on Mr. Black of Axbridge, which I shall be obliged by your getting accepted, and retaining in your possession until due, at which time you can remit me the amount. 我公司伦敦分公司开出面额300,000元的汇票一张, 兹同函奉上, 请承兑后寄还为荷。 Enclosed we hand you a draft, $300,000, drawn on you by our London house. Kindly accept same and return. 同函奉上神户Brown兄弟公司向贵公司开出的汇票一张, 恳请惠予承兑后并及时寄还为荷。 Herewith we hand you a draft from Messrs. Brown & Bros., of Kobe, on your goodselves, which please accept and return to us in due course. 二、寄汇票 同函奉上由贵城三木银行付款、面额为500,000元的即期汇票一张, 收到后敬请告知为荷。 We hand you enclosed a draft, value $500,000 at sight, on the Mitsuki Bank of your city, receipt of which please acknewledge. 兹同函奉上以Robert父子公司为付款人、面额26.15美元的即期汇票一张, 用以清偿所欠贵方债务。 Enclosed is a sight draft for $26.15 on Messrs. Robert & Sons, which clears off our indebtedness to you. 谨同函奉上以George Bury公司为付款人、面额500美元见票后60日付款的第一联汇票一张, 请办理手续取款后, 记我的贷方帐户为荷。 Enclosed you will receive first of exchange for $500 at sixty days’ sight, on George Bury &Co., with which you will please to do the needful, and credit my account accordingly. 同函寄上五张汇票, 金额总计为5,620,000元, 详见注脚。 Enclosed please find five bills of exchange, as noted at foot, amounting to $5,620,000. 商业英语信函25句最常用语篇-1 （1）贵函 Your letter; Your favour; your esteemed letter; Your esteemed favour; Your valued letter; Your valued favour; Your note; Your communication; Your greatly esteemed letter; Your very friendly note; Your friendly advice; Yours. （2）本信，本函 Our (my) letter; Our (my) respects; Ours (mine); This letter; these lines; The present. （3）前函 The last letter; The last mail; The last post; the last communication; The last respects(自己的信); The last favour(来信). （4）次函 The next letter; The next mail; The next communication; The letter following; the following. （5）贵函发出日期 Your letter of (the) 5th May; Your favour dated (the) 5th June; Yours of the 3rd July; Yours under date (of) the 5th July; Your letter bearing date 5th July; Your favour of even date(AE); Your letter of yesterday; Your favour of yesterday’s date; Your letter dated yesterday. （6）贵方来电、电传及传真 Your telegram; Your wire; Your cablegram(从国外); Your coded wire(密码电报); Your code message; Your cipher telegram; Your wireless telegram; Your TELEX; Your Fax. （7）贵方电话 Your telephone message; Your phone message; Your telephonic communication; Your telephone call; Your ring. （8）通知 Advice; Notice; Information; Notification; Communication; A report; News; Intelligence; Message. （名词） (Verb)(通知，告知) To communicate (a fact) to; To report (a fact) to...on; To apprise (a person) of; To let (a person) know; To acquaint (a person) with; To intimate (a fact) to; To send word; to send a message; To mail a notice; to write (a person) information; To give notice（预告）; To break a news to(通知坏消息); To announce(宣布). （9）回信 An answer; A reply; A response. （名词） (Verb) To answer; To reply; To give a reply; To give one’s answer; To make an answer; To send an answer; To write in reply; To answer one’s letter. (特此回信) Reply to; Answering to; In answer to; In reply to; In response to. (等候回信) To await an answer; To wait for an answer. (收到回信) To get an answer; To favour one with an answer; To get a letter answered. （10）收讫，收到 (名词)Receipt(收到); A receipt(收据); A receiver(领取人，取款人); A recipient(收款人) (Verb) To receive; To be in receipt of; To be to (at) hand; To come to hand; To be in possesion of; To be favoured with; To get; To have; To have before (a person); To make out a receipt(开出收据); To acknowledge receipt(告知收讫). （11）确认 To confirm; Confirming; Confirmation; In Confirmation of(为确认……，为证实……); A letter of confirmation(确认函或确认书) （12）高兴，愉快，欣慰 To have the pleasure to do; To have the pleasure of doing; To have pleasure to do; to have pleasure in (of) doing; To take (a) pleasure in doing (something); To take pleasure in doing (something); To be pleased to (with)(by); to be delighted at (in)(with); To be glad to (of)(about); To be rejoiced in (at). （13）随函附件 Enclose; Inclose. （14）迅速，立刻 Urgently; Promptly; Immediately; With all speed; At once; With dispatch; With all despatch; With the quickest possible despatch; With the least possible delay; As soon as possible; As quickly as possible; As promptly as possible; At one’s earliest convenience; At the earliest possible moment; At an early date; Without delay; Without loss of time; Immediately on receipt of this letter; By express messenger; By Special messenger; By special delivery; By express letter. （15）回信 By return; By return of post; By return of mail; By return of air-mail. （16）依照 According to; Agreeably to; Conformably to; pursuant to; In accordance with; In conformity with (to); In obedience to; In deference to; In compliance with; In agreement with; In pursuance of. （17）就……，关于 About; Regarding; Concerning; As to; As regards; With regard to; In regard to;(of); Respecting; Relative to; Anent; In connection with; Referring to; With reference to; In reference to; Re. （18）期满到期及应付之款 To be due; To fall due (become) due(日期将到); Duly(正时，及时); In due Course (依照顺序). （19）每个，按照，通过 Per(=by, through) rail.(post,mail,steamer)(通过铁路，邮政，轮船) Per pro.= by proxy (由代理) Per annum (=yearly，每年) Per mensem (=monthly,每月) Per diem [daiem] (=daily,每日) Per man, per capital (=per head,依照人数，每一人) Per piece(每一个，每一件) （20）表示抱歉（冒昧做了某事） To take the liberty of doing something; To take the liberty to do something; To take the liberty in doing something. （21）甚感遗憾，请包涵 To regret; To be sorry; To be chagrined; To be mortified; To be vexed; To regret to say; To be sorry to say; To one’s regret; To feel a great regret for; To express regret; To be regretted; To be a matter for regret; To be regrettable; To be deplorable. （22）（我们）对于...甚感荣幸 To have the honour of doing (being); To have the honour to do (be); To do one (oneself) the honour of doing (being); To esteem (regard) it as a high honour to do (be); To appreciate the honour to do (be); To feel honoured to do (be); To owe one a debt of honour to do (be); To be honoured with doing (being) something; To honour one with doing (being) something. （23）请 Please; Kindly; be good enough; Be kind enough; Have the kindness. （24）感谢，衷心感谢等 To thank; To be (feel) thankful; To be (feel) grateful; To be obliged; To be indebted; To esteem (it) a favour (pr