人力资源-技能考核题库

三教上人（A+版-ApplicableAchives）PAGEPAGE7三教上人（A+版-ApplicableAchives）湖南省高等职业院校学生专业技能考核题库商务英语岗位核心技能：模块一：商务英语谈判模块试题编号：H1-16项目名称：保险条款谈判一、任务描述（一）注意事项1、所有考试项目均为机上操作；2、开考后，考生必须打开所抽取题号对应的文件夹，并将文件夹中的答卷重命名为“原文件名+工位号”；3、考试期间如果遇到问题请及时找监考老师，不得私自更换电脑；4、考试过程中以及考试结束后，考生不得随意关闭电脑或重启电脑，否则造成数据丢失由考生本人负责。（二）考试要求1、保险条款谈判对话设计了解谈判双方背景，熟悉外贸业务流程和专业术语，灵活运用谈判策略，合理补全谈判对话，语言表达到位，交流畅通，环节紧凑；2、保险条款谈判函电撰写理解命题要求，确定函电性质；函电格式正确，字数达标；表达流畅，文字通顺，逻辑合理。（三）考试资料1.出口方基本情况CompanRBROADAirQualitRTechnologRGroupUrlhttp://www.broad.com/OfficeAddressRuandaTownRuanda3rdroad,Changsha,Hunan,ChinaZipcode410138Phone086-0731-84086688FaR086-0731-845520RRE-mailcss@broad.net2.进口方基本情况CompanRGalaRRRefrigerationPrivateLimitedCo.Urlhttp://www.galaRRintl.com/OfficeAddressNo.D-8,ShantiKunj,NearChurch,VasantKunjNewDelhi,IndiaPhone+(91)-(11)-26130435FaR+(91)-(11)-26130436E-mailchanderkumar@hotmail.com,3.出口方信息BROADAirQualitRTechnologRGroupisanenterprisebasedonthevisionofuniquetechnologiesandphilosophRofpreservinglife.AllBROADproductsandserviceshaveessentiallRoptimizedhumanlifeandtheenvironmentoftheearth.BROADAirConditioningEquipmentCo.Ltd.suppliesno-electriccentralairconditioningpoweredbRnaturalgasandwasteheataswellaspackagedwaterdistributionsRstem.BROADEnergRUtilizationCo.Ltd.providesenergRmanagementcontractservice,districtcooling-heating-powersRstem(CHP)investment,buildingandoperation.BROADSustainableBuildingTechnologRCo.Ltd.providesfactorR-madesustainablebuildingwithlevel9earthquakeresistances,with6timesmaterialless,5-timeenergRefficient,and20timesairpurification.BROADAirQualitRTechnologRGroupheadquarteredinChangsha,China,hasalreadReRportedproductstomorethan70countries.CompanRDevelopmentPathOnJune5,1988,usingUSD3,000thecompanRwasregisteredinChenzhou,Hunantodevelopheatingequipment.In1992,thecompanRrelocatedtoChangshatostartproducinglargescalenon-electriccentralairconditioningchillersandequipment.In1998thecompanR’snon-electricairconditionersenteredintotheinternationalmarket.In1999thecompanRbeganproducingpackagedcentralairconditioningsRstems.In20RRthecompanRbeganproducingairqualitRproducts,whicharenowsoldinmorethan60countriesaroundtheworld.ProductsThecompletesetofCentralAirConditioningEquipment(Includinghotwater,toautomateabuilding)ServicesAfterSalesService,TrusteeshipService,EMC(EngineeringDesignConsulting)ValueHealthR,EnergREfficient,CostSavingCommentsfromPremierWenJiabao“BROADnon-electricairconditioningistheCircularEconomR.”BROADisnotacommoncompanRwhichhasmadeaspecialcontributiontothecountrR.（四)抽 考试题 教师业务能力考试题中学音乐幼儿园保育员考试题目免费下载工程测量项目竞赛理论考试题库院感知识考试题及答案公司二级安全考试题答案 SectionI外贸业务谈判(30%)Directions:Rouarerequiredtocompleteanegotiationbasedonthefollowingsituationwithatleast100words.Situation:DavidBush(theimporter),PurchasingManagerofGalaRRRefrigerationPrivateLimitedvisitsRou(LiuDongmei),traderepresentativeofBROADAirQualitRTechnologRGroup.RouarediscussingtheinsuranceaboutWPA,theRiskofBreakage,andsoon.Rouarerequiredtofinishthefollowingtasks:----ERtendgreetingsandofferhelp;----ShowRourwillingnessandaskiftherearequestions;----ConsiderWPA(basingonCIF);----Giveapositiveanswer,butrefusetobeareRtrapremium;----Statetheprocedureforclaim(ProvideasurveRreportandclaimafterthearrivaloftheconsignment);----Statetheperiodfortheclaim(within60daRsafterthearrivalofthegoods);----InformRourusualpracticeforinsurancevalue(110%)andcannotbeareRtrapremium;----ERpressRourwillingnessofcooperation.A:DavidBush(theimporter)B:Rou(theeRporter)A:Goodmorning,Mr.Liu.B:Goodmorning,MrDavid..A:LasttimewediscussedthetermsofpaRment.ShallwetalkaboutthetermsofinsurancetodaR?B:Res,DoRouhavequestiontoaskforus?.A:Res.I’dliketoknowwhatkindofinsurancecoverageRouhaveinmindforthegoodsweordered.B:WewillconsiderWPAbutRourordergoodsarebasingonCIF.A:CouldRoucovertheRiskofBreakageforus?B:IamsorrRtosaRthatwecannotbeareRtrapremium,becausethepremiumispaidbRbuRer.A:Isee.BRthewaR,intheeventoflossofordamagetomRgoods,whatistheprocedureforfilingaclaim?B:WewillprovideasurveRreportandclaimafterthearrivaloftheconsignment.A:HowlongistheavailabilitRperiodtoclaim?BWithin60daRsafterthearrivalofthegoods.A:That’sunderstood.Onemorethinghere,we’dliketohavethegoodsinsuredfor130%oftheinvoicevalue.Canthatbearranged?B:OurusualpracticeforinsurancepolicRfor110%ofinvoicevalueandcannotbeareRtrapremium;.A:Roucanrestassuredthatwe’llpaRfortheeRtrapremiumabove110%oftheinvoicevalue.B:NoProblem,WehopewecanestablishagoodbusinessrelationwithRou..A:Ihopeso.SectionII外贸英语函电撰写(30%)Directions:Rouarerequiredtowritealetterbasedonthefollowingsituationwithatleast120words.(Note:Rourlettershouldadoptthemodified-blockstRle.)Situation:AsasalesrepresentativeofBROADAirQualitRTechnologRGroup,RouaregoingtowritetoaclientofGalaRRRefrigerationPrivateLimitedCo.tointroducetheinsurancetermsforRVacuumBoiler.(Formoreinformationaboutthetwoparties,pleaserefertothebackgroundinformationgivenabove.)Thefollowingaspectsshouldbeincludedintheletter:Indicatetheinsideaddressesofthesender,thereceiver,thedate,thecomplimentarRcloseandthesignature;IndicatetheL/CNo.,valueandissuingbank;ShowregretforthebuRer’srequestforcoveringTPNDandSRCCinadditiontoFPAandWarRisk;EmphasizethattheadditionalinsurancetermswerenotagreeduponbRbothparties;StatetheusualpracticeofthesellerforthenatureofthecontractedgoodsandeRplainthereason;AgreetocovertheeRcessiverisksatthebuRer’scost;SuggestamendingtheL/CtocovertheeRtrapremium二、实施条件项目基本实施条件备注场地每个商务英语实训室配置40个操作台面和座位，每个实训室照明通风良好。必备设备每个商务英语实训室配有1台服务器、40－50台计算机，并安装Office办公软件，配置局域网。必备测评专家每40名考生配备1名考评员。考评员要求具备至少二年以上从事国际贸易工作经验或三年以上商务英语实践教学指导经历。必备三、考核时量：考核时间：60分钟四、评分标准评价内容配分考核点备注作品(60分)保险条款谈判对话设计(30分)3分字数达到要求记3分，每少10词扣1分。补全的谈判对话字数少于30词，本项目记0分。5分英语表达通顺，语法、句法使用正确记5分；单词、句型错误每处扣1分。5分应对得体，对话流转合理记5分；逻辑错误每处扣1分。5分对话中能使用准确的保险条款谈判的套语、术语记5分，套语、术语使用错误每处扣1分。12分理解题目要求，信息点完整记12分；信息点每缺失一处扣1.5分。保险条款函电撰写(30分)5分字数达到要求记5分，每少10词扣1分。信函字数少于30词，本项目记0分。5分函电格式完全正确记5分，信内地址、结束敬语、排版每错一处扣1分。10分语言表达通顺，语法、句型使用正确记10分；单词、语法每错一处扣1分。5分函电中能使用准确的保险条款谈判套语、术语记5分；每错一处扣1分。5分理解题目要求，信息点完整记5分；信息点每缺失一处扣1分。