管理学原理 答案

管理学原理 答案 八年级地理上册填图题岩土工程勘察试题省略号的作用及举例应急救援安全知识车间5s试题及答案 管理学原理答案管理学原理答案(CHAPTER1Innovationforturbulenttime(1)TRUE/FALSE1.Managementisoftenconsidereduniversal(通用的)becauseitusesorganizationalresourcestoaccomplishgoalsandattain(达到)highperformanceinalltypesofprofitandnot-for-profitorganizations、T 2.Leadershipinvolvestheuseofinfluencetomotivate(刺激)employeestoachievetheorganisation’sgoals、T 3.Organisingmeansdefining(明确)goalsforfutureorganisationalperformanceanddecidingonthetasksandresourcesneededtoattainthem、F 4、Efficiencyreferstothedegreetowhichtheorganisationachievesastated(规定的)objective(目标)、F 5、Themanager’sabilityto‘thinkstrategically(战略性的)’requireshightechnicalskillsandaproficiency(精通)inspecifictaskswithinanorganisation、F 6、First-linemanagersarethemanagerswhohavetheresponsibilityformakingthesignificant(重大的)strategic(战略上的)policydecisions,oftenwithstaffmanagersassisting(帮助)theminthesedecisions、FMultipleChoice1、Thefigureheadroleinvolves:A、motivatingandcommunicatingwithstaffB、initiating(发起)changeC、handlingceremonial(正式的)andsymbolicactivitiesD、developinginformationsourceswithintheorganisationE、       stayingwellinformedaboutcurrentaffairsC 2、Howanorganisationgoesaboutaccomplishingaplanisakeypartofthemanagementfunctionof:A、planningB、organisingC、leadingD、controllingE、       motivatingB 3、Whichofthefollowingisnotafunctionofmanagement?A、controlB、planC、organiseD、leadE、       performanceE 4、Asocialentity(本质)thatisgoaldirectedanddeliberately(慎重地)structuredisreferredtoas:A、anorganisationB、managementC、employeesD、studentsE、tasksA 5、Whichofthefollowingtypesofskillsistheunderstandingofandproficiencyintheperformanceofspecifictasks?A、humanskillB、leadershipskillC、technicalskillD、conceptual(概念上的)skillE、socialskillC 6、Theinformationalrole,accordingtoMintzberg,isa(n)____________role?A、entrepreneur(企业家)B、leaderC、figurehead(有名无实的领袖)D、celebratoryE、monitorEFILLINTHEBLANKS1、Socialforcesaretheaspectsofaculturethatguideandinfluencerelationshipsamongpeople、2、Economicforcespertain(属于)totheavailability,production,anddistribution(分配)ofresourcesinasociety、3、Thelearningorganizationcanbedefinedasoneinwhicheveryoneisengagedinidentifyingandsolvingproblems,enablingtheorganisationtocontinuouslyexperiment,change,andimprove,thusincreasingitscapacitytogrow,learnandachieveitspurpose、4、Empowerment(授权)meansgivingemployeesthepower,freedom,knowledgeandskillstomakedecisionsandperformeffectively、5、Listthreeofthebasicideasofscientificman会议员agement、 Trainedworkersinstandard(标准的)methodDevelopedstandardmethodforperformingeachjobSelectedworkerswithappropriateabilitiesforeachjob6、Weber’svisionoforganisationsthatwouldbemanagedonanimpersonal,rational(合理的)basisiscalleda(n)bureaucratic (官僚的)7、Listthethreeassumptions(设想)associatedwithMcGregor’sTheoryX、Peoplearelazy;Peopledislikeresponsibility;PeoplelackambitionCHAPTER1Innovationforturbulenttime(2)TRUE/FALSE1、Thelearningorganizationisanattitudeorphilosophy(哲学)aboutwhatanorganizationcanbecome、T 2、Theessentialideainalearningorganisationisefficiency、F 3、Asamanager,Loupreferstothinkintermsof‘controlover’ratherthan‘controlwith’others、Thisisinagreementwiththeideaofalearningorganisation、F 4、Empowermentmeansgivingemployeesthepower,freedom,knowledge,andskillstomakedecisionsandperformeffectively、T 5、TheoryXandTheoryY,proposedbyDouglasMcGregor,providetwoopposing(相反的)viewsofworkers:TheoryXrecognisesthatworkersenjoyachievementandresponsibility,whileTheoryYrecognises(承认)thatworkerswillavoidworkwheneverpossible、FMULTIPLECHOICE1、__________forcesrefertothoseaspectsofaculturethatguideandinfluencerelationshipsamongpeople、A、LegalB、EconomicC、PoliticalD、PsychologicalE、SocialE 2、Variables(变量)suchasinterestrates,inflation(通货膨胀)andtradetariffs(关税)areallexamplesof_________forces、A、technologicalB、politicalC、socialD、socio-educationalE、noneoftheaboveE 3、Strategyhastraditionallybeenthesole(唯一的)responsibilityof:A、middlemanagementB、projectmanagers(项目经理)C、companyaccountantsD、topmanagersD 4、Duringtheearlytwentiethcentury,theprevailing(普通的)managementperspective(观点),whichemphasisedrationality(合理性)andascientificapproach,wasthe_________perspective、A、scientificB、behaviouralC、classicalD、quantitativeE、ParetoC 5、Thethreesubfields(子域)oftheclassicalperspectiveinclude:A、      bureaucraticorganisation,quantitativemanagement,andthehumanrelationsmovementB、      quantitativemanagement,behaviouralscience,andadministrativemanagementC、administrativemanagement,bureaucraticorganisation,andscientificmanagementD、scientificmanagement,quantitativemanagement,andadministrativemanagementE、noneoftheaboveC 6、Brucebelieveshisemployeesareresponsibleandabletoworkwithoutintensedirectionandsupervision(管理)、Heisa:A、TheoryXmanagerB、TheoryYmanagerC、TheoryZmanagerD、contingency(偶然性)theorymanagerE、classicalmanagerBSHORTANSWER1、Brieflydiscusstherelationshipbetweenmanagementskillsandmanagementlevel、 1、managementskillssummarizeinthreecategories:conceptualskills,humanskillsandtechnicalskills、managementlevelcontains:topmanagers,middlemanagers,first-linemanagersandnonmanagers、topmanagersneedconceptualskills,nonmanagersneedtechnicalskills,humanskillsisimportanttoallmanagementlevel(管理技能有三种:概念技能、人际技能、技术技能。概念技能包括:高层管理者、中层管理者、一线管理者与非管理者。高层管理者需要概念技能。非管理者需要技术技能。人际技能对于管理水平来说很重要。)2、Whatisthedifferencebetweenefficiencyandeffectiveness?Whichismoreimportantforperformance?2、效率与效益向来都就是企业追求的目标,二者既有联系又有区别。效益就是指做正确的事情,效率则就是做事情运用正确的方法。效益比效率更重要,因为无论效率再高,只要所做的事情不对,其结果就会就是无益的劳动,而所付出的一切努力不过就是一种浪费。追求效益必须考虑效率,考虑效益实现的速度问题。CHAPTER2TheenvironmentandcorporatecultureTRUEORFALSE1、Thestudyofmanagementtraditionallyhasfocusedonfactorsexternaltotheorganisations、F2、Thegeneralenvironmentandthetaskenvironmentarethetwolayersofanorganisation’sexternalenvironment、T3、Customersandcompetitorsaretwoimportantsectorsoftheeconomicdimension(次元)ofafirm’sgeneralenvironment、F4、Otherorganisationsinthesameindustryortypeofbusinessthatprovidegoodsorservicestothesamesetofcustomersarereferredtoassuppliers、F5、Theinternalenvironmentwithinwhichmanagersworkincludescorporate(公司的)culture,socioculturalaspectsandcustomers、FCHOICE1、Whichoftheseisapartofanorganisation’sinternalenvironment?A、itscustomersB、itssalespeopleC、itswagestructureD、itssuppliersE、itscompetitorsB 2、The__________environmentrepresents(表现)theouterlayeroftheenvironmentandaffectsorganisations__________、A、task;indirectlyB、general;directlyC、internal;directlyD、internal;indirectly(间接地)E、general;indirectlyE 3、WhichoftheseisNOTapartofanorganisation’sgeneralenvironment?A、technologicalB、economicC、competitorsD、legal-politicalE、socioculturalC 4、Anorganisation’staskenvironmentincludesallofthefollowingEXCEPT:A、competitorsB、customersC、labourmarketsD、employersE、suppliersD5、Whichoftheseareincludedinanorganisation’staskenvironment?A、suppliersB、accountingprocedures(手续)C、technologyD、governmentE、demographic(人口统计学的)characteristicsA 6、Whichofthefollowingconsistsofdemographicfactors,suchaspopulationdensity?A、technologicalenvironmentB、socioculturalenvironmentC、legal-politicalenvironmentD、internalenvironmentE、economicenvironmentB 7、The__________representspeopleintheenvironmentwhocanbehiredtoworkfortheorganisation、A、competitorsB、labourmarketC、suppliersD、customersE、governmentB 8、Whichstatement(叙述)belowiscorrect?A、Whenenvironmentisdynamic(活跃的),uncertaintyislow、B、Whentheenvironmentisunstable(动态的),uncertaintyislow、C、Adynamicenvironmenthasmoreuncertaintythanastableenvironment、D、Thestability(稳定性)oftheenvironmentdoesnotdeterminethestructureofthefirm、E、Noneoftheabove、C9、Researchhasfoundthata(n)__________structureworksbestwhenorganisationsexperienceuncertainty、A、flexible(灵活的)B、mechanistic(机械的)C、intuitive(直觉的)D、inorganicE、rigid(死板的)AFILLINTHEBLANKS1、Theexternalorganizationalenvironmentincludesallelements(元素)existingoutsidetheboundary(分界线)oftheorganisationthathavethepotential(可能性)toaffecttheorganisation、2、Thegeneralenvironmentistheouterlayerthatiswidelydispersedandaffectsorganisationsindirectly、3、Theinternalenvironmentincludesthesectorsthatconductday-to-daytransactions(交易)withintheorganisation、4、Thelabormarketrepresentspeopleintheenvironmentwhocanbehiredtoworkfortheorganisation、SHORTANSWER1、Brieflydescribethetaskenvironmentanditsfourprimarysectors、 1、Thetaskenvironmentincludesthosesectorsthathaveadirectworkingrelationshipwiththeorganization、Theseincludecustomers,competitor,supplier,andthelabormarket、Customersarethepeopleandorganizationsintheenvironmentwhoacquiregoodsandservicesfromtheorganization、Competitoris otherorganizationsinthesameindustryortypeofbusinessthatprovidegoodsorservicestothesamesetofcustomer、Suppliers arepeopleandorganizationswhoprovidetherawmaterialstheorganizationusestoproduceitsoutput、Labormarketisthepeopleavailableforhirebytheorganization、(任务环境包括与团体有正确的工作关系。这些包括消费者、竞争者、供应商与劳动力市场。消费者就是指那些从企业购买产品或者服务的个人或组织。竞争者就是指那些与本企业处于同一个行业、提供与本企业相同或类似产品的企业。供应商就是那些提供原材料给企业用来生产的个人或组织。劳动力市场就是指能够为企业所雇佣的所有人的集合。)2、Brieflydescribeanddiscussthevariouslevelsofculture2、Cultureisthesetof keyvalues,beliefs,understandings,andnormsthatmembersofanorganizationshare、Culturecanbeanalyzedatthesurfacelevelanddeeper level、Surfacelevelincludesartifacts,suchas dress,officelayout,symbols,slogans,ceremonies、Deeperlevelhastwosectors、Thefirstoneisexpressedvalues,suchas"ThePenneyIdea","TheHPWay"、Thesecondoneis underlyingassumptionsanddeepbeliefs,suchas"peopleherecareaboutoneanotherlikeafamily"、(文化就是指由一个组织内部所有成员共同认可的价值观、信仰、共识及生活准则。文化被分解为浅层次与深层次。浅层次包括人工制品,例如裙子、办公布局、符号、标语、仪式。深层次有两方面。一种就是明确的价值,如“ThePenneyIdea”、“TheHPWay”。另一种就是潜在的假设与深深的信仰,例如“这儿的人们把别人视作家庭成员关怀”。)CHAPTER4EthicsandSocialResponsibilityTRUE/FALSE1、Foundbetweenthedomains(领域)oflawandfreechoice,ethics(道德 规范 编程规范下载gsp规范下载钢格栅规范下载警徽规范下载建设厅规范下载 )isthecodeofmoralprinciplesthatgovernsanyindividualorgroup、T2、Mostethicaldilemmas(困境)involveaconflictbetweentheneedsofthepartandthewhole、T3、Thefourapproachesthatguideethicaldecisionmakingareutilitarian(功力的),individualism,moral-rightsandobjectivedualism(双重论)、F应该就是justiceapproach公正原则4、Freechoiceliesbetweenthedomainsofcodifiedlawandethics、F5、Mostofthelawsguidinghumanresourcemanagementarebasedontheindividualismapproach、F6、Cultureistheonlyaspectofanorganisationthatinfluencesethics、F7、Allstockholdersofanorganisationareitsstakeholders,butnotallstakeholdersareitsstockholders、TCHOICE1、Whichofthesereferstothecodeofmoralprinciplesandvaluesthatgovernbehaviourwithrespecttowhatisrightandwrong?A、socialresponsibilityB、freedomainC、ethicsD、codifiedlaw(编纂法典)E、discretionary(任意的)responsibilityC 2、Around____percentofadultsreachthelevelthreestageofmoraldevelopment、A、30B、40C、50D、80E、20E 3、Ethicsdealswith_______valuesthatareapartofcorporatecultureandshapesdecisionsconcerningsocialresponsibilitywithrespecttothe_______environment、A、internal/externalB、external/externalC、internal/internalD、external/internalE、noneoftheaboveA 4、Theassumption(假设)that‘Ifit’snotillegal,itmustbeethical,’ignoreswhichofthefollowing?A、domainofcodifiedlawB、domainofethicsC、domainoffreechoiceD、discretionaryresponsibilityE、domainofsymbolismB 5、Thegoldenrule‘dountoothersastheywoulddountoyou’is:A、anexampleoftheutilitarianapproachtoethicalbehaviourB、representativeofthemoral-justiceapproachtomoraldecisionmakingC、anexampleofthevaluesthatguidetheindividualismapproachtoethicalbehaviourD、anage-oldpieceofadvisenottobetakentooseriouslyE、anexampleofthejusticeapproachtoethicalbehaviourC 6、Individualismismostcloselyrelatedto:A、socialresponsibilityB、freechoiceC、economicresponsibilityD、codifiedlawE、togethernessB 7、Sexualharassment(性骚扰)isunethicalbecauseitviolates(违反)animportantpartofwhichapproachtoethicalbehaviour?A、theutilitarianapproachB、theindividualismapproachC、thejusticeapproachD、themoral-rightsapproachE、thedefensive(防御的)approachD 8、Mostofthelawsguidinghumanresourcemanagementarebasedonthe:A、utilitarianapproachB、moral-rightsapproachC、individualismapproachD、justiceapproachE、collectivism(集体主义)approachDFILLINTHEBLANKS1、ethicsisthecodeofmoralprinciplesandvaluesthatgovernthebehavioursofapersonorgroupwithrespecttowhatisrightorwrong、 2、A(n)ethicaldilemmaarisesinasituationwheneachalternativechoiceorbehaviourisundesirable(不良的)becauseofpotentially(可能地)harmfulethicalconsequences、 3、Listthefourcriteria(条件)forethicaldecisionmakingdescribedinthebook、utilitarianapproach;individualismapproach;moralrightsapproach;justiceapproach 4、Listfourexamplesofprimarystakeholders、investors,suppliers,customers,stakeholders SHORTANSWER1、      Explaintheconcept(概念)ofastakeholderandlistfivecommonstakeholders1、Astakeholderisanygroupwithinoroutsidetheorganizationthathasastakeintheorganization'sperformance、thelocal government;thenature;physicalenvironments;specialinterestgroups;thequalityoflife(利益相关者就是指在组织的内部或外部,与公司经营业绩相互关联的任何个人或组织。当地政府、自然、物理环境、特定兴趣小组、生活质量。)CHAPTER5 PlanningandGoalSettingTRUE/FALSE1、Ofthefourmanagementfunctions,organizingisthemostfundamental(根本的),aseverythingpractical(实际的)stems(血统)fromcarefulorganization、F 2、Adesiredfuturestatethattheindividualororganizationattemptstorealizeisagoal、T 3、Plansspecify(列举)futureends;goalsspecifytoday’smeans、F 4、Theactofdeterminingtheorganisation’sgoalsandthemeansforachievingthemiscalledgoalsetting、F 5、Goalsandplansarevaluabletoanorganisationbecausetheyprovidelegitimacy(合法),rationale(基本原理)fordecisionsandanincreaseinmotivation(积极性)andcommitment( 承诺 党员整改承诺书工程质量保证服务承诺书供货时间与服务承诺方案食品安全承诺书我公司的设计优势和服务承诺 )、T 6、Anorganisation’smissiondescribesitsreasonforexistence、T 7、Missionstatementsoftenreveal(显示)thecompany’sphilosophyaswellaspurpose、T 8、Strategicplansandgoalsarethosethatfocusonwheretheorganisationwantstobeinthefutureandpertain(属于)totheorganisationasawhole、T 9、ReviewingprogressisthemostdifficultstepinanMBOprocess、F 10、Long-termplanningincludesstrategicgoalsfortheoverallorganisation、T CHOICE1、Adesiredfuturestatethatanorganisationattemptstorealise(明白)iscalleda(n):A、planB、visionstatementC、goalD、missionstatementE、ideaC 2、__________specifyfutureendsand__________specifytoday’smeans、A、Goals,plansB、Plans,goalsC、Planning,organisingD、Ideas,behavioursE、Mission,visionA 3、Whichoftheseistheactofdeterminingtheorganisation’sgoalsandthemeansforachievingthem?A、organisingB、brainstormingC、planningD、developingamissionE、ablueprintC 4、Theplanningprocessbeginswithwhichofthese?A、thedevelopmentofoperational(运作的)goalsB、thedevelopmentofamissionstatementC、communicationofgoalstotherestoftheorganisationD、acompany-widemeetingE、brainstormingB 5、The__________isthebasisforthestrategiclevelofgoalsandplanswhichinturn(空的)shapesthe__________and__________level、A、goal,mission,tacticalB、operationalgoal,missionandtactical(策略的)C、objective,operational,missionD、mission,tactical,operationalE、tacticalplan,operational,missionD 6、__________areprimarilyconcernedwithtacticalgoals/plans、A、MiddlemanagementB、BoardofdirectorsC、ConsultantsD、SeniormanagementE、LowermanagementA 7、Whichoftheseareprimarilyresponsibleforstrategicgoals/plans?A、middlemanagementB、boardofdirectorsC、consultants(咨询者)D、seniormanagementE、lowermanagementD 8、Astatementthatidentifiesdistinguishingcharacteristicsofanorganisationisknownas:A、agoalsstatementB、avaluesstatementC、anincomestatementD、amissionstatementE、acompetitive-edgestatementD 9、Theorganisation’sreasonforexistenceisknownas:A、theorganisation’svalueB、theorganisation’svisionC、theorganisation’smissionD、theorganisation’sgoalE、theorganisation’sserviceC 10、‘Weseektobecomethemajorcomputermaintenance(维修)businessinShanghai’isanexampleofastatementyouaremostlikelytofindintheorganisation’s:A、tacticalgoalsB、operationalgoalsC、missionD、tacticalplansE、operationalplansC 11、Goalsthatdefinetheoutcomesthatmajordivisions(部门)anddepartmentsmustachieveinorderfortheorganisationtoreachitsoverallgoalsarecalled:A、strategicgoalsB、tacticalgoalsC、operationalgoalsD、amissionE、aplanB 12、Specificresultsexpectedfromindividualsarecalled:A、operationalgoalsB、tacticalgoalsC、strategicgoalsD、operationalplansE、missionstatementsA 13、__________goalsleadtotheattainment(成就)of__________goals,whichinturnleadtotheattainmentof__________goals、A、Operational,strategic,tacticalB、Tactical,operational,strategicC、Strategic,tactical,operationalD、Operational,tactical,strategicE、NoneoftheaboveD 14、ThefirststepintheMBOprocessis:A、settinggoalsB、developingactionplansC、appraising(评价)overallperformanceD、reviewingprogressE、reliant(依赖)ontheobjectives,whichshouldbelaiddown(制定)firstA 15、ThefinalstepintheMBOprocessisto:A、appraiseoverallperformanceB、developanactionplanC、reviewprogressD、setgoalsE、conductperiodiccheckups(周期的审查)A 16、Contingency(偶然性)plansare:A、plansthataredevelopedtoachieveasetofgoalsthatareunlikelytoberepeatedinthefutureB、plansthatusedtoprovideguidancefortasksperformedrepeatedlywithintheorganisationC、plansthatdefinecompanyresponsestospecificsituations,suchasemergenciesorsetbacksD、mostimportantintheorganisationsE、noneoftheaboveC FILLINTHEBLANKS1、Agoalisadesiredfuturestatethattheorganisationattemptstorealise、 2、Aplanisablueprint(蓝图)forgoalachievementandspecifiesthenecessaryresourceallocations(资源分配),schedules( 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 表),tasksandotheractions、 3、Theactofdeterminingtheorganisation’sgoalsandthemeansforachievingthemisreferredtoasplanning、 4、Broadstatementsdescribingwheretheorganisationwantstobeinthefuturearecalledstrategicgoals、 5、Tacticalgoalsaredesignedtohelpexecute(执行)majorstrategicplansandtoaccomplishaspecificpartofthecompany’sstrategy、 6、Listthefivecharacteristicsofeffectivegoals、specificandmeasurable(重大的),特定的并且重大的coverkeyresultareas,覆盖重要结果区域challengingbutrealistic,有挑战的但就是现实的defined(规定的)timeperiod,规定一段时间linkedtorewards、 与奖励挂钩7、ThemostdifficultstepinMBOisgoalsetting、 SHORTANSWER1、BrieflydiscussPorter’sthreecompetitivestrategies、 differentiation;costleadership;focus1、Thedifferentiationstrategyactsinaflexible,looselykintway,withstrongcoordinationamongdepartments、strongcapabilityinbasicrewards、creativeflair,thinks"outofthebox"、strongmaketingabilities、rewardsemployeeinnovation、corporatereputationforqualityortechnologicalleadership、Thecostleadershiphasstrongcentralauthority;tightcostcontrols、maintainsstandardoperatingprocedures、easy-to-usemanufacturingtechnologies、highlyefficientprocurementanddistributionsystems、closesupervision,finiteemployeeempowerment、Thefocusstrategyisfrequent,detailedcontrolreports、mayusecombinationofabovepoliciesdirectedatparticularstrategictarget、valuesandrewardsflexibilityandcustomerintimacy、measurescostofprovidingserviceandmaintainingcustomerloyalty、2、Listanddefinethefourmajoractivitiesthatmustoccurinorderformanagementbyobjectives(MBO)tosucceed、2、step1:setgoals,corporatestrategicgoals,departmentalgoals,individualgoals、step2:developactionplans:anactionplandefinesthecourseofactionneededtoachievethestatedgoals、、step3:reviewprogress:reviewisimportanttoensurethatactionplansareworking、step4:appralseoverallperformance:itistocarefullyevaluatewhethertheannualgoalshavebeenachievedforindividualsanddepartments、