酒店日常用语

酒店日常用语 Daily Service 日常服务 -(Knocking at the door.)-(敲门。) -May I come in?-我可以进来吗? -Come in,please.-请进。 -Please don't come in.-请不要进来。 -Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗? -All right.Come in,please.-好的，请进来。 -Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now?-我现在可以换水吗? -Yes,please.-请换吧。 -Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come.-好，客人来访我们会端茶进来的。 -By the way,is there any mail for me?-顺便一下，有我的邮件吗? -No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。 -Why did you come in without my permission?-你为什么没经我允许就进来了? -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了，现在就做吧。 -Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。 -This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。 -Why is it unsealed?-它怎么被拆开了? -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir?-先生，你今天丢过什么东西吗? -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。 -What is there in the wallet?-皮夹子里有些什么? -My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours?-看，这只皮夹子是不是你的? -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。 -I want to borrow China Daily of these days.-我要看这几天的《中国日报》。 -Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。 -Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。 -The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。 -Get a hot-water bottle,please.-请拿一只热水瓶给我。 -I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。 -I need another pillow.-我需要加一只枕头。 -All right,I'll get it for you right away.-好的，我就去拿。 -Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。 -Excuse me.-对不起。 -I am sorry.-很抱歉。 -I beg your pardon.-请你原谅。 -Pardon me for interrupting.-对不起打扰你们了。 -Please excuse me for coming so late.-请原谅我来迟了。 -I'm sorry I was so careless.-很抱歉我太粗心了。 商务中心英语日常用语 1. Welcome to haiyatt garden Hotel. 欢迎光临海悦酒店。 2. Good morning/afternoon/evening Sir/madam 先生/小姐/早上好/下午好/晚上好。 3. Have a good trip～ 祝您旅途愉快～ 4. I hope I’m not bothering /disturbing you. 我希望我没有打扰您。 5. Have a seat please. 您请坐。 6. I hope to see you again soon, 我希望能尽快见到您 7. Nice to meet you .很高兴见到您～ 8. How are you doing/going! 您好～ 9. Excuse me Sir, here is non-smoking area。 对不起先生，这里是非抽烟区。 10. Would you like some water? 请问您要喝点水吗, 工作操作/During working 11. *I’d like to copy/type/print this. 我想要复印/打字/打印这个。 12. How many copies would you like? 您需要复印多少份, 13. Would you like to make it a little darker/lighter? 要不要我(把颜色)调深/浅一些, 14. Here is your original file/paper。 这是您的原件。 15. *I’ll leave the original file here. Please call me when the copy is ready. 我把原件先放在这里，等复印好了就打电话通知我吧。 16. Would you like me to staple these for you? 我为您装订好这些好吗, 17. Shall I staple them on the left side or at the top? 我是装订在左侧还是上边呢, 18. Shall I enlarge/reduce this to fit A4 paper? 我是不是把它放大/缩小到适合A4的纸张呢, 19. Shall I copy these on both sides of the paper? 我进行双面复印好吗, 20. We don’t have paper that large enough. Shall we copy it to two pieces, and then tape them together? 我们没有这么大的纸。我们分开两块复印，然后粘在一起，好吗, 21. The paper is jammed. 卡纸了。 22. It is out of ink. 没墨了。 23. Your original is not very clear.I can’t guarantee the copy will be good. 您的原件不太清晰，我不能保证复印件的效果很好。 24. *I’d like to send a fax. 我想要发份传真。 25. To where? 发去哪里, 26. *What’s the cost? 你们如何收费, 27. It’s 10 yuan per minute To x x, including/excluding service charge. 发传真到XX是每分钟10元，包括/不包括服务费。 28. The minimum charge is 15 Yuan. 最低收费是15元。 29. Please write down the country code, the area code and their number. 请写下国家代号、区号和对方的号码。 30. The paper is too thick/ .It may jam the machine. 这张纸太厚/薄，可能会卡纸的。 31. Shall I make a copy of this, and then send the copy? 我复印一份，然后将复印件传真过去好吗, 32. Mr.x x ,this is x x from the Business Center. We have received a fax for you should we send it to your room or collect it by yourself? XX先生，我是商务中心的XX。我们收到给您的一份传真。我们把它送上您的房间还是您自己下来取, 33. What font and size would you like? 您想要什么字体，多大号的, 34. Shall I make the space larger? 我把行距拉开一些好吗, 35. Could you check it? 您检查一下好吗, 36. *Please indent the first line of each paragraph. 请把每个段落的首行缩进一些。 37. Shall I save it to your disk? 我把它存在您的磁盘上好吗, 38. I’m afraid we can only save it on our disks,in case of any virus. 恐怕我们只能存在我们的磁盘上，以防有病毒。 39. *Is there a non-stop flight to London? 有直达伦敦的航班吗, 40. There are several flights a day. 每天有几次航班。 41. We can book a ticket for you. 我们可以为您订票。 42. *I would like a non-smoking seat. 我想要非吸烟区的座位。 43. *I’d like to reserve a sleeper to Chicago. 我要预订去芝加哥的卧铺。 44. *I’d like to sit in the front of the plane. 我要坐在飞机前部。 45. Which date / day would you like a ticket for? 您要哪一天的票。 46. The Fare is flexible/floating,now it’s 50% discount, but It can change every few minutes. 票价是弹性的/浮动的。现在是5折，可能几分钟后价格会上升或是下降。 47. Which seats would you like? 您要什么位子, 48. First class \ Business class \ Economy class? 您要头等舱还是经济舱, 49. Are the seats together? 座位是要连在一起的吗, 50. Which train would you like to take? 您想坐哪次车, 51. Would you like to take a local train or an express? 您想要坐普通车还是特快车, 52. *I’d like to take train K20. 我要坐K20次。 53. A seat or a berth? 您要座位还是卧铺, 54. One way or a round trip ticket? 单程票还是双程票呢, 55. *Where can I pick up the ticket? 我到什么地方拿机票, 56. I’m afraid that flight/train is fully booked. 恐怕那个航班/火车的票已经订完了。 57. There are no seats available on the flight leaving at 16:15. 在16点15分起飞的航班，座位票已售完。 58. Hard berth tickets are not available now. 硬卧票已经卖完了。 59. How about a soft berth ticket? 软卧怎么样, 60. *A lower berth ticket, please. 我要一张下铺。 61. *How long is the ticket valid? 这车票的有效期是多久, 62. *I’d like to post a letter. 我要寄封信。 63. *I’d like to send a parcel. 我要寄一个包裹。 64. *How much is the postage? 邮费是多少, 65. I’m not sure, I’ll let you know later. 我现在还不清楚,迟一些告诉您，可以吗, 66. *We are going to have a meeting next Monday. I’d like to book some facilities. 我们下星期一要举行一个会议，我来租一些必要的设备。 67. How many people Is this for / will there be? 您一共有几位开会, 68. Do you need a projector and computer? 您需要一部投影仪及电脑吗, 69. Your signature and telephone number here, please. 请签名并留下您的电话号码。 70. Everything will be ready In one hour. 我们会在开会前一个钟准备好一切。 71. Will you come and check it? 您能过来检查一下吗, 72. If there is anything I can do, please let me know. 如果有什么能为您效劳的，请告诉我。 73. How long does it take for a letter to go to America from Beijing? 信从北京到美国要多久, 74. Would you want to airmail it or not? 您想要发航空信吗, 75. Would you want the Image Scanning? 请问您要扫描吗, 76. What formant would you like to save? 请问您要想以什么格式储存扫描的文件呢, 77. How would you like to pay for? Charge to your room or by cash? 请问您的付款方式是什么,转房帐还是付现金呢, 78. May I have your welcome card please? 我可以看一下您的欢迎卡吗, 79. Here is the change 8 Yuan for you. 这是找您的8元钱。 80. Please check the virus scan before you place information on the memory stick or disk. 您使用U盘或磁盘时，请先执行扫描病毒后再使用。 酒店前厅常用英语对话 问候及回答: 1. Good morning (afternoon, evening), sir (madam). 早上(下午、晚上)好，先生(夫人)。 2. How do you do? Glad to meet you. 您好～(初次见面) 很高兴见到您。 3. How are you? Fine, Thanks. And you? 您好吗, 很好，谢谢。您好吗, 4. Welcome to our hotel (restaurant, shop). 欢迎到我们宾馆(餐厅、商店)来。 5. Wish you a most pleasant stay in our hotel. 愿您在我们宾馆过得愉快。 6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。(客人刚入店时) 希望您在我们宾馆过得愉快。(客人在饭店逗留期间) I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。(客人离店时) 7. Have a good time! 祝您过得愉快～ 电话用语: 8. **Hotel, front desk. Can I help you? **饭店，前厅。您找谁, 9. Sorry, I’ve dialed the wrong number. 对不起，我拨错号了。 10. May I speak to your front office manager? 能和你们前台经理说话吗, 11. Sorry, he is not in at the moment. 对不起，他现在不在。 12. Would you like to leave a message? 您要留口信吗, 13. Pardon. I beg your pardon. 对不起，请再说一遍，好吗, 对不起，请再说一遍，好吗, 祝贺语: 14. Congratulations! 祝贺您～ 15. Happy birthday! 生日快乐～ 16. Happy New Year! 新年快乐～ 17. Merry Christmas! 圣诞快乐～ 18. Have a nice holiday! 假日快乐～ 19. Wish you every success! 祝您成功～ 答谢和答应语: 20. Thank you (very much). 谢谢您(非常感谢)。 21. Thank you for your advice (information, help) 感谢您的忠告(信息、帮助)。 22. It’s very kind of you. 谢谢，您真客气。 23. You are welcome. Not at all. Don’t mention it. 不用谢。 不用谢。 不用谢。 24. It’s my pleasure. (With pleasure.) (My pleasure.) 非常高兴为您服务。 25. I am at your service. 乐意为您效劳。 26. Thank you for staying in our hotel. 感谢您在我们酒店下榻。 27. I’m sorry. I’m sorry. It’s my fault. 很抱歉。 很抱歉。那是我的过错。 28. Sorry to have kept you waiting. 对不起，让您久等了。 29. Sorry to interrupt you. 对不起，打扰您了。 30. I’m sorry about this. I apologize for this. 对此 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 示抱歉。 我为此道歉。 31. That’s all right. Let’s forget it. 没关系。 算了吧。 征询语: 32. May I help you? What can I do for you? Is there anything I can do for you? 我能帮您什么吗, 我能为您干点什么, 有什么能为您效劳的吗, 33. Yes, please. Just a moment, please. 好的。 请稍等一下。 34. May I use your phone? 我能借用您的电话吗, 35. Certainly. Yes, of course. 当然可以。 当然可以。 指路用语: 36. Go upstairs/downstairs. 上楼/下楼。 37. It’s on the second (third) floor . 在二(三)楼。 38. Where is the washroom (restroom, elevator)? 请问盥洗室(休息室、电梯)在哪儿, 39. This way ,please. 请这边走 40. Turn left /right. 往左转/右转。 41. It’s in the lobby near the main entrance. 在大厅靠近大门。 42. It’s in the basement at the end of the corridor. 在地下室走廊尽头。 提醒用语: 43. Mind (Watch) your step. 请走好。 44. Please be careful. 请当心。 45. Please don’t leave anything behind. 请别遗忘您的东西。 46. Don’t worry. 别担心。 47. Take it easy. 放心好了。 48. Please don’t smoke here. 请不要在这边抽烟。 告别语: 49. Goodbye. See you late. 再见。 待会见。 50. Good night. 晚安。 51. See you tomorrow. 明天见。 52. Goodbye and thank you for coming. 再见，谢谢您的光临。 53. Goodbye and hope to see you again. 再见，希望再见到您。 54. Have a nice trip! 一路平安～ 55. Wish you a pleasant journey! Good luck! 祝您旅途愉快～祝您好运～ 其它: 1. Have you a reservation? 您有预定吗, 2. May I know your name and room number? 您能告诉我您的名字与房间号吗, 3. Here is your room key. 给您房间钥匙。 4. Please pay at the cashier’s desk over there. 请去那边帐台付款。 5. Are these your baggage? 这些是您的行李吗, 6. May I take them for you? 我来帮您拿好吗, 7. What kind of rooms would you like? 您需要什么样的房间, 8. Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 9. Sit down, please. Here is the menu. 请坐，给您菜单，先生。 10. May I take your order, sir? 您要点菜吗, 11. What would you like to have, coffee or tea? 您要喝咖啡还是茶, 12. Would you like to have any wine with you dinner? 您用餐时要喝点酒吗, 13. Service hours are: (餐厅)供应时间是: 7:00a.m.to 9:00a.m.for breakfast. 11:30a.m.to1: 30p.m.for lunch. 6:30p.m.to 8:30p.m.for dinner. 早餐7点到9点。 午餐11点半到1点半。 晚餐6点半到8点半。 14. Here is the bill. Please sign it. 15. 这是您的帐单，请签字。 征求意见用语: 1. How do you like Chinese food? 您喜欢中国菜吗, 2. What do you think of our service? 您对我们的服务有什么意见, 3. Thank you for your comments (compliment, suggestions). 谢谢您给我们提的意见(赞扬、建议)。 4. I’m afraid it’s against the hotel’s regulations. 这是违反饭店 规章制度 食品安全规章制度下载关于安全生产规章制度关于行政管理规章制度保证食品安全的规章制度范本关于公司规章制度 的。 5. In our hotel we don’t accept tips. 我们饭店是不收小费的。 6. It’s our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。 7. Thank you all the same. 然而，还是要谢谢您。 8. I’m afraid you’ll have to pay for the damage. 您必须赔偿。 9. Thank you for telling us about it. 谢谢您告诉我们 10. I’ll look into the mater right away. 我马上去处理这件事情。 11. I assure you it wont happen again. 我保证此类事情不会再发生。 12. Please don’t worry, sir (madam). 先生(夫人)，请不必担心。 13. I’ll send someone up to your room right away. 我马上派人到你的房间去。 14. I can’t guarantee anything, but I’ll try my best. 我不能保证，但我会尽力而为。 15. You may pay in cash or with credit card. 您可以付现金也可以用信用卡。 酒店客房基础英语 一、打扫房间 1、 Housekeeping. May I come in? 客房服务员，我能进来吗, 2、 I’m sorry to trouble you, sir May I clean the room now? 对不起，打扰了，先生，现在我能为您打扫房间吗, 3、 Would you like me to make your bed now? 现在我能为您整理床铺吗, 4、 When would you like me to do room , sir? 您要我什么时候来为您整理房间，先生, 5、 Shall we come back later? 我们等一会再来，好吗, 6、 I hope I’m not disturbing you. 我希望没有打扰您 7、 I’m coming to change the sheets and pillowcases. 我来调换床单和枕套 8、 We will come and clean your room immediately. 我们马上就来打扫您的房间。 9、 Can you tell me your room number? 您能告诉我您的房号吗, 10、A repairman will come and check it right away. 修理工会马上来检查。 11、 Don’t worry .We will help you to look for it. 不要担心,我们会帮您寻找的。 12、 Have you check your room? 您检查过您的房间了吗, 13、 It takes half an hour to finish cleaning . 打扫房间一般花半个小时。 14、 It will take 6 hours to repair the water pipes . 修理水管要花6个小时。 15、 Let me inqure about it and I’ll let you know as soon as possible . 让我来询问此事，我会尽快答复您 。 16、 May I have your room number card ? 可以把房号牌给我吗, 17、 My English is not good enough for me to take down what you said . Here’s a pen and paper for you . 我的英语不够好，记不下您说的话。这儿有笔和纸给您。 18、 Special laundry bags with lists are placed in your wardrobe . Washing handed in by 9:00a.m.will be returned to you after 5:30 p.m . On the same day . 您的衣柜里有专用洗衣袋和洗衣单。早上九点半以前送去洗的衣服，当天下午五点半以前能送回来。 二、洗衣服务 1、 Laundry service. May I come in? 洗衣服务，我可以进来吗, 2、 Good morning, I’ve come to collect your laundry. 早上好，我来取您要洗的衣服。 3、 Would you please fill in the laundry list? 请您填一下洗衣单好吗, 4、 Please sign on the laundry list, sir/madam 请您在洗衣单上签名好吗,先生/女士 5、 When would you like your laundry back? 您要什么时候取回送洗的衣服, 6、 You laundry will be ready by 6p.m this evening. 您送洗的衣服会要今天下午6点钟洗好。 7、 Here’s your laundry, madam. 女士，这是您送洗的衣服。 8、 You’d better check your laundry. 您最好查看一下洗好的衣服。 9、 We have express laundry service. 我们有快速洗衣服务。 10、 Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service. 您送洗的衣服明天下午可以洗好，如果您需要的话，我们可以在今天晚上洗好，不过这是快件，要另外加收费用。 三、其它 1、 I’m afraid that you have to pay an indemnity. It’s a hotel policy. 恐怕您得赔偿。这是酒店规定。 2、 According to our regulation, I think you should pay 220 Yuan. 根据酒店的规定，我想您得赔偿220元。 3、 I’m awfully sorry to have broken your glasses while cleaning the room. 对不起，清洁房间时我不小心把您的眼镜打破了。 4、 Here is the master switch, Please be sure to insert the keyboard into its slot. 这是总开关。请记住把钥匙牌插入它的槽内 酒店基础英语——客房部 switch : 开关 IDD : 国际直拔 DDD : 国内直拔 Turn-down service : 做晚床 Wardrobe : 衣柜、衣橱 Mattress : 床垫 Air-conditioner : 空调器 Laundry : 洗衣 Express service : 快洗 Iron : 熨烫 Mend : 修补 dry-cleaned 干洗 indemnity : 赔偿 shrink 缩水 fade 褪色 colorfast : 不褪色的 laundry bag 洗衣袋 shirt 衬衫 coat 大衣 trousers: 裤子 toilet, lavatory 恭桶 toilet paper, toilet roll 卫生纸 toilet paper holder 卫生纸架 toilet cover 恭桶盖 toilet seat 恭桶座圈 hand towel 毛巾 towel rack, towel rail 毛巾架 wash basin, hand basin 面盆 faucet, tap 水龙头 shaver outlet, shaver point 剃须刀插座 bathtub, bath浴缸 bath towel 浴巾 shower 淋浴喷头 shower curtain 浴盆帘 soap dish 浴皂盒 toilet articles 盥洗用品 towel 毛巾 handkerchief手帕 shampoo 洗发香波 hot water 热水 soap 肥皂 detergent 洗衣粉 tooth paste 牙膏 hangers 衣架 tooth brush 牙刷 toilet mirror 梳妆 shaving brush 剃须刷 shaving cream剃须膏 comb 梳子 hair drier 吹风机 nail scissors 指甲剪 bathroom 浴室 shower bath, shower 淋浴 dresser 梳妆台 mirror 镜子 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所;抽水马桶 bathrobe 浴衣 waste-paper basket 废纸篓 carpet 地毯 slippers 拖鞋 closet 壁橱 chairs 椅子 nightstand 床头柜 shoe-shiner 鞋刷 餐厅常用英语词句 餐厅常用词汇: 一、餐厅用具: 桌子 table 椅子 chair 台布 table cloth 餐巾 napkin 毛巾towel 碟子 dish 筷子 chopsticks 碗 bowl 勺(匙)spoon 玻璃杯 glass 茶壶 teapot (茶)杯cup 牙签 toothpick 烟灰缸 ashtray 瓶子bottle 刀 knife 叉 fork 汤勺 soup ladle 盘子 plate 盐瓶 saltcellar 二、肉类、水产类(meat / seafood ): 猪肉 pork 牛肉 beef 鸡肉 chicken 鸭 duck 羊肉 mutton 牛排 steak 排骨spareribs 香肠sausage 火腿 ham 咸肉(腌肉)bacon 里脊 fillet 猪排pork chops 肉丁minced meat 肉丝shredded meat 肉末minced meat 鱼 fish (河)虾shrimp 对虾prawn 鲤鱼carp 蟹 crab 鳝鱼eel 鱼肚fish maw 龙虾lobster 扇贝 scallop 海参sea cucumber 鱼翅shark’s fin 鱿鱼squid 燕窝 swallow’s nest 三、蔬菜(vegetables) : 芦笋asparagus 竹笋bamboo shoot 豆腐bean curd 豆芽bean sprouts 白菜(卷心菜)cabbage 胡萝卜carrot 番茄tomato 萝卜 turnip 冬瓜 white gourd 花菜cauliflower 芹菜celery 茄子eggplant 大蒜 garlic 生姜ginger 青椒green pepper 莴笋lettuce 藕lotus root 蘑菇 mushroom 洋葱 onion 豌豆 pea 土豆potato 南瓜 pumpkin 菠菜spinach 芋头 taro 豆苗pea sprouts 木耳 fungus 豆角 French bean 葱 scallion 四、调味品: 黄油 butter 奶酪cheese 奶油cream 酱油soy sauce 醋 vinegar 辣椒油 chili sauce 果酱 jam 芥末 mustard 油 oil 胡椒 pepper 盐 salt 麻油sesame oil 糖 sugar 糖浆 syrup 辣酱油Worcestershire 味精gourmet powder 咖喱 curry 红糖 brown sugar 五、饮料、酒(Drinks/Beverages): 啤酒beer 茶tea 咖啡coffee 红茶black tea 绿茶green tea 花茶jasmine tea 牛奶milk 冰水ice water 苏打水soda water 矿泉水mineral water 橙(桔子)汁 Orange Juice 清咖啡 black(pure) coffee 加奶咖啡white coffee 柠檬茶 lemonade 白兰地brandy 香槟酒champagne 葡萄酒wine 红葡萄酒red wine 白葡萄酒white wine 威士忌whisky 伏特加vodka 鸡尾酒cocktail 白酒烈酒liquor 金酒(杜松子酒)gin 六、水果(Fruits): 苹果apple 香蕉banana 葡萄grape 樱桃cherry 橙(桔子)orange 梨pear 李梅plum 草莓strawberry 桃子peach 西瓜watermelon 枣子Chinese date / jujube 菠萝pineapple 荔枝 litchi 哈密瓜Hami melon 七、烹调用语: 烘(焙、烤、烙)baked 煮 boiled 炸deep fried 煎炒fired 清蒸steamed 烤 roasted 焖braised 冷的 cold 脆的 crisp 苦的bitter 干的dry 新鲜的fresh 辣的hot 冰冻的iced 清淡的light 酸的 sour 甜的 sweet 常用语句: 1、Welcome to××restaurant (May I help you? 欢迎光临××餐厅，我能为您做点什么呢, 2、Good evening Sir/madam(Do you have a reservation ? 晚上好，先生/女士，请问您有预定吗, 3、Good evening(How many of you, please? 晚上好，请问几位, 4、Good evening(A table for two ,sir? 晚上好，请问先生是两位吗? 5、Good evening(Sir ,Are you alone? 晚上好，先生，您是一位吗, 6、How about this table? 坐这张桌子怎么样, 7、How about the table close /near the window? 坐靠窗的桌子如何, 8、I’m sorry(but there is no table available just now, would you care to wait( 对不起，现在还没有空位，请您等一会儿，好吗, 9、This way , please/Follow me ,please ,I’ll show you to your table( 这边请/请跟我来，我带您去您的座位。 10、I’m afraid all the private rooms are reserved ,Would you mind sitting in the main dining -room , 很抱歉，所有的包间都订满了，您介意坐在大厅用餐吗, 11、Here’s the menu ( 这是菜单。 12、May I take your order now ,sir/ma’am? 请问现在可以点菜吗,先生/夫人, 13、What would you like to drink? 您想喝点什么, 14、I’d like to repeat your orders … 我重复一下您点的菜… 15、Your order will be ready in a minute( 您点的菜一会就来。 16、Your dish will take about 20 minutes ,sir( 先生您点的菜大概需要20分钟才能做好。 17、Please drink some tea while waiting( 请您边等边喝茶。 18、Most of Sichuan dishes are spicy and hot( 多数川菜都比较辣。 19、Could you recommend me something special ( 能给我推荐一下这里的特色菜吗, 20、This is complete course ，sir , please enjoy you meal( 菜上齐了，先生，祝您用餐愉快。 常见的餐厅英语问题 (Q:服务员 A:顾客) Q: Have you got a table for two, please A: Certainly, sir. I'll show you to your table. Q: May I have a reservation for ten for tonight, please A: I'm sorry,sir. The restaurant is fully booked. Q: 您预定了吗 A: Have you made a reservation Q: 您喜欢吸烟区还是非吸烟区 A: Would you like smoking or non-smoking area Q:您想喝些什么 A: Would you like something to drink Q: 您现在可以点餐吗 A: May I take your order now Q: 请坐,给您菜单,先生. A: Sit down, please. Here is the menu, sir. Q: 您想吃什么菜 A: What kind of foods would you like to have Q: 您用餐前要喝什么吗 A: What would you like to drink before your meal Q: 您要喝咖啡还是茶 A: What would you like to have, coffee or tea Q: Could I have the bill, please A: Certainly, sir. Wait a moment, please. Q: 请问您怎样付款 A:How would you like to pay Q: 这是您的账单,请您在这里签名. A: Here is the bill. Please sign your name here. Q: 餐厅招牌菜式是什麼 A: What is the specialty of the house Q: 今天餐厅有什么特餐吗 A: What do you have for today's special Q: 餐厅是否有供应素食餐 A: Do you have vegetarian dishes Q: Could you tell me where I could wash my hands A: Go straight ahead. Turn left. Q: I'd like a glass of water, please. A: Certainly, sir. I'll bring it right away. Q: 请给我一瓶矿泉水. A: May I have a bottle of mineral water Q: My steak is overdone. It's too tough. A: I'm terribly sorry to hear that. Q: 甜点有那几种 A: What do you have for dessert Q:可以给我一些芝士吗 A: May I have some cheese Q: 可以给我一点蕃茄酱吗 A: May I have some ketchup, please Q: 可不可以不要甜点改要水果 A: Can I have some fruit instead of the dessert Q: I would like to have your special beefsteak. A:How do you like your beefsteak, sir G:Medium well, please. Q: How would you like your eggs A: A fried egg,sunny-side up. Q: Could you tell me the Service hours of restaurant A: 7:00a.m.to 9:00a.m. for breakfast. Q:请给我刀,叉. A:May I have a fork and knife, please Q:请给我一双筷子. A:May I have a pair of Chopsticks, please Q: Can we sit over there There's a table free by the window. A: Sorry, sir. The table has been reserved. Q: What do you recommend A: How about a green tea or a jasmine tea Q: I like to have a cup of coffee, please. A: Certainly, madam. What kind of coffee would you like Q: 给您.砂糖就在那边. A: Here you are. You'll find the sugar just over there. Q:请在您的账单上签上您的名字和房间号 A:Could you sign the bill and add your room number, please Q:我上错了汤,真抱歉. A:I do apologize for giving you the wrong soup. Q: I'd like to have a table for 8 for lunch. A: Would you like a table in the hall or a private room Q: Is there a minimum charge for a private room A: Sure. There is a minimum charge of 600yuan. Q:您点的菜已经上齐了.请慢用. A:All your dishes are served now. Please enjoy your meal. Q: 让您久等了.这边请. A:Thank you for waiting. This way,please. Q:先生,请出示您的早餐劵 A: Sir,Could you show your breakfast voucher, please Q: 女士,,您要品尝一些点心在您用餐之前吗 A:Madam,Would you like to have some dim sum before your meal Q:先生,我能帮您换一个小一点的碟子吗 A:Sir, shall I change the plate for a smaller one Q:打搅了,先生,我可以把盘子收起来吗 A: Excuse me, may I take your plate, sir Q:我向您保证,下次绝不会再出现这种情况了. A:I assure you that it won't happen again. 前台英语词汇 1. Hotel personnel Director general 董事长 General manager (D.M) 总经理 deputy general manager (D.G.M) 副总经理 Department manager 部门经理 Assistant manager (A.M D.M) 大堂副理 Executive on duty (E.O.D 行政值班经理 Supervisor 主管 Captain 领班 Secretary 秘 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf Accountant 会计 Cashier 收银员 Hotel doctor 饭店医生 Receptionist 前台接待员 Trainee 实习生 Room attendant 客房服务员 Operator 接线员 Bellman 行李员 Waiter 餐厅男服务员 Waitress 餐厅女服务员 Chef 厨师长 Security 保安 2. Hotel department Human resources dept 人力资源部 市场营销部 Food and beverage (F&B) 餐饮部 Front office (F.O) 前厅部 Housekeeping dept (H.K) 客房 Engineering dept 工程 路基工程安全技术交底工程项目施工成本控制工程量增项单年度零星工程技术标正投影法基本原理 部 Accounting dept 财务部 Entertainment dept 娱乐部 Banquet reservation 宴会预定 Room service 客房送餐 Chinese restaurant 中餐 Western restaurant 西餐厅 Security dept 保安部 Meeting hall 会议室 Multifunction hall 多功能厅 Night club 夜总会 Dancing hall 舞厅 Health center 健身中心 Swimming pool 游泳池 Billiard room 台球室 Sauna 桑拿 Massage parlor 按摩房 Supermarket 超市 Beauty salon 美发中心 Bell service (concierge) 行李服务 Front cashier 前台收银 Business center 商务中心 Laundry 洗衣房 1. Words for front office Registration card (R.C) 登记单 Reservation list 预定单 Waiting list 等候预定 Message 留言 Breakfast coupon 早餐券 Room card 房卡 Group rooming list 团队用房单 Room status 房态 Vacant clean 干净房 Vacant dirty 脏房 Arrival 到达 Expect arrival 预计到达 Early arrival 提前到达 Departure 离店 Expect departure 预计离店 Early check-out 提前离店 Late check-out 延迟离店 Extend departure 延期 Release 再出租 Room available 可用房 Room occupied 已占用房 Out of order 维修房 Day use 半日用房 House use 酒店用房 Discrepancy 误差 Complementary 免费 Occupancy 出租率 Room type 房型 Standard twin 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 双人间 Deluxe king-size 豪华单人间 Business suite 商务套房 Presidential 总统套房 Extra bed 加床 Room rate 房价 Upgrade 升级 Forecast 预报 Hospital 医院 Package 包价 Walk in 散客(无预定) Guarantee 保证 Deposit 押金 Receipt 收据 Credit card 信用卡 Service charge 服务费 Information 问讯 Identity card 身份证 Address 地址 Passport 护照 Visa 签证 Visa available 签证有效期 Nationality 国籍 Male 男 Female 女 Signature(sign) 签字 Change room 换房 Elevator 电梯 Stairs 楼梯 Escalator 扶梯 Corridor 走廊 Extension 分机 Local call 市内电话 DDD 国内长途 IDD 国际长途 Collect call 对方付费电话 Morning call 叫早 Express mail 特快专递 Postcard 明信片 Discount 折0扣 酒店礼宾英语(一) May I take your luggage for you? 我来帮您拿行李，好吗, Just a moment ,please . I’ll bring a luggage cart. 请稍等一下，我去推一辆行李车来。 Don’t worry , sir . Your luggage will be sent up at once . 先生，别担心，您的行李很快就会送上去的。 When you check out , please call number 32 and we’ll help you with your luggage immediately. 如果您要离店，请打电话32，我们会马上帮您运送行李的。 How many pieces of luggage do you have? 酒店礼宾英语(二) 请问您有几件行李, Two suitcases and one bag . Is that right? 两只箱子和一个包，对吗, I’ll show you to the Front Desk.. This way please. 让我带您去总台，请走这边。 Is there anything valuable or breakable in your bag? 您包里有贵重或易碎物品吗, May I have your room key , please.