饭店英语教案

饭店英语 教案 中职数学基础模块教案 下载北师大版¥1.2次方程的根与系数的关系的教案关于坚持的教案初中数学教案下载电子教案下载 旅游专业英语——饭店英语 Foreword: Good morning everybody! I’m so glad to see you again in the new year. We will learn New English for Hotel together in this term. Just like before, I hope every can study hard and ask more questions to me, let’s make progress with each other and you can meet the needs of your job in the future with a fluent English. There are some different from Guiding English with English for hotel. There no such new words in hotel English and some sentences easily be repeated, so you should practice these sentences hardly and can communicate with different people in different situation. The content of hotel English conclude two parts: one is situational dialogues which about business of different part of a hotel, the other is some theory about this industry. The former is more important than the later. The most important goal is open your mouth to speak and communicate with others. So I hope all of you can master this important ability and practice it by heart. 前 言:各位同学早上好，非常高兴在新年里再次和大家见面。这学期我们将一 起学习宾馆英语。和以前一样，希望大家认真练习，多问问题，让我们 一起进步也希望你们将来能以一口流利的英语适应工作的需要。 宾馆英语和导游英语有一些不同，宾馆英语里没有太多的生词，很多句 子都是重复的，所以同学们可以把这些句子记熟了这样就可以在不同的 场合和不同的人来交流。 宾馆英语包括两大部分的内容，一部分是业务方面的情景对话，另一部 分是关于这个行业的理论性文章。当然情景对话部分的内容是比较重要 的，我们最重要的目的就是让你们拥有流利的英语口语。 希望大家用心学习，熟练掌握这项重要的技能。 Content before class: review of hotel industry 1. What Is a Hotel. A. Listen to the tape, decide what each short conversation is about and mark (?) where appropriate. Commercial Convention Airport Resort Motel Hotel Hotel Hotel Inquiry 1 ? Inquiry 2 ? Inquiry 3 ? Inquiry 4 ? Inquiry 5 ? B. Listen to the tape and fill in the blanks with the words or phrases you hear. A hotel is a home away from home for all the traveling guests who need rest, food, and drink .A hotel will enjoy greater financial success only with the greater satisfaction the guest receive from their home away from home . C. Listen to the tape and match the jobs in Column A with the departments in Column B. A B 1. chambermaid A. Front Office Department 2. receptionist B. Finance Department 3. Room Service waitress C. Housekeeping Department 4. chief cashier D. Food and Beverage Department D. Listen to the tape again and complete the following conversation with the information you hear. Man (M): What do you do in the hotel? Woman (W): I am a chambermaid in the Housekeeping Department. M: What are your duties? W: Well, my duties include making sure that the rooms are clean and in order . But next week I will be working in the Food and Beverage Department. M: What are you going to do there? W: I will be a Room Service waitress. I will note down orders from guests and take food trays up to their rooms. And what’s your job? M: I used to be a receptionist in the Front Office, and now I am working in the Finance Department as a chief cashier. W: And what are your responsibilities? M: I am responsible for paying out and receiving money. W: Oh, that’s a challenging job. E. Now try to discuss as many types of hotels as possible in your city and discuss their differences in function. 2(How to Enter the Hotel World Dialog 1. We Have a Dream (Two college students of Tourism Management Dept. are going to have their internship in a hotel. Now they are talking about their career and ambition) A: It’s lucky that we are going to work at Witz Hotel together from tomorrow on. We are to create a home away from home for all the traveling guests with our own hands. B: You bet. That’s the aim of the hotel business and the mission of the hotel staff. A: Besides, a hotel is called a mini-United Nations. We can meet and serve people from all walks of life. B: And from all over the world. That makes us feel proud, doesn’t it? A: Right you are. But I am worrying how to satisfy every guest. B: No worry, boy. Just remember what our teachers said---be neat and smart in appearance, courteous to everyone, and cooperative with co-workers. A: The most important quality is a real liking for people and a warm desire to help them. B: To tell you the truth, I hope some day I will become a manager, even the general manager. A: So do I. But can you tell me what management is? B: Management means to get things dome by the right people. Hotel management is hotel service management. Golden management hatches golden service. A: OK. On the other hand, the success of management depends on the service of all employees. Service is the essence of our career. B: Rome was not built in a day. So let’s work still harder. A: And realize our dream. Dialog 2. A job-hunting Interview (The Human Resource Manager, with the interviewee’s resume in his hand, is now giving her an interview.) Manager (M): Miss pen, sit down, please. Interviewee (I): Thank you. M: Now, please tell me why you want to work in a hotel. I: I enjoy working with people. In a hotel, I can service different people and fulfill their requirements. In return, my guests are friendly tome and this makes me happy. M: But why do you choose to work in our hotel? I: Well, yours is a famous five-star joint-venture hotel. It’s managerial system fits me well. That’s the reason I choose to come here. M: Your resume shows that you worked as a junior supervisor some time. What’s your understanding of a supervisor? I: In one word, a supervisor is the linking pin between the people who do the job and the people who set the hotel’s goals. M: Then, what is a good supervisor in your opinion? I: To my knowledge and experience, a good supervisor should be firm and play fair, rely on the team work and fulfill the guests’ reasonable requirements with respect and efficiency. M: Mm. Now I have asked you many questions. Do you have anything to ask me? I: Well, may I know something about the salary package? M: The starting salary for the first three months is 3,000 yuan RMB, plus bonus and meals. There’ll be periodical increase based on your job performance and hotel policies. I: That’s quite reasonable. M: One more thing, when will you be available? I: Anytime next week will do. M: OK. We’ll let you know our decision within five days. Thank you for coming. I: Thank you for your time, sir. A: Listen to the tape and tell: 1. the aim of a hotel 2. the reason why a hotel is called a mini-United Nations 3. the most important quality the hotel staff must have 4. the definition of management 5. the relation between service and management B: Answer the interviewer’s question in a more appropriate way. 1. Interviewer: Could you tell me something about your education background? Interviewee: Here’s a copy of my resume. Just refer to it, please. 2. Interviewer: Why do you want to work in a hotel? Interviewee: Because I am out of job. I come here to try my luck. 3. Interviewer: Why do you choose to work in our hotel? Interviewee: Just because I saw your ad. in the newspaper. 4. Interviewer: Thank you for coming. Interviewee: You are welcome. 3. Summary of Our Work The hotel Industry 1. What is a hotel? At first, an establishment held out by the proprietor as offering food, drink and, if so required, sleeping accommodation. The hotel of today is a highly organized commercial entity, which consists of many departments and there are five most essential divisions namely, the Room Division, the Food & Beverage Division, the Sales & Marketing Division, the Accounting Division and the Maintenance Engineering Division. 2. What services and facilities does a hotel provide? Besides accommodations, food and beverages, such other services as providing modern telecommunication facilities, convention halls and recreation centers, swimming pools, body building rooms, shopping centers, banks, mails, bookstores, fax, flower shops and beauty parlors. 3. Why do we say that serving guests is indeed an art? Service is understanding, anticipating and fulfilling needs of others, and doing it graciously and willingly. Whoever the guest is, he or she must be treated as a VIP. In this sense we say service first and guests foremost. 4. Consolidatin A: Role-play Study the lists given below: 1. What are your long-term and short-term goals? 2. What do you feel are your greatest strength and weakness? 3. Why should I hire you? 4. Describe your most rewarding job experience. 5. What do you do in your spare time? B: Decide what types of hotel you would recommend to the following persons: Commercial hotel resident hotel convention hotel resort Motel boatel bed-and-breakfast inn airport hotel Guest A: I’d like to do business in your city and try to sell this new washing machine. Guest B: I’m flying from your city to New York early tomorrow morning. Guest C: I’ve been hitch-hiking from Beijing to your city. Are there any cheap places where I could stay overnight? Guest D: I’m arranging the Annual Conference of American Hoteliers. Guest F: My wife and I would like to spend a week’s holiday at the seaside. 5. Homework: Prepare an interview. (A hotel wants to hire a front office employee) Unit one Making Reservation 1. Warming-up Exercises (P3) (1) Read and Translate the foreword. (2) Exercise 1. Look at the Reservation Form below, what information should you get from a guest when handling a reservation? (3) Exercise 2~8 (All of these need asking some students to answer.) 2. What to do in handling room reservations (MP3 Rr 8:16”-14:48’’) A. Listen to the tape, decide what each short conversation is about and mark (?) where appropriate. (把 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 格画在黑板上，放录音，让学生回答) Room type No. of Nights Date Room Rate Conversation 1 Conversation 2 Conversation 3 Conversation 4 Conversation 5 B. Listen to the tape and fill in the reservation form with the information you hear. Name Mr. ? Arrival Date Mrs. ? No. of Nights Miss. ? Address Telephone No. of Persons Single ? Double ? Twin ? Suite ? Rate Remarks C. Listen to the tape again and complete the following conversation with the information you hear. Receptionist (R): Witz Hotel. ? Customer (C): I reserve a single room for . R: , sir. Your , please? th. C: April 19 R: Well, ….Ah, yes, we do have a single available. May I have ? C: Alexander Moore. That is, A-L-E-X-A-N-D-E-R for Alexander, and M-O-O-R-E for Moore. R: Thank you, Mr. Moore. Could I have your , please? C: I live in No.32, Hill Street, Los Angeles, USA. And my telephone number is 6219,934. By the way, how much is it? R: Fifty dollars per night, including . C: I see. One more thing, I am a vegetarian. Maybe I am about food. R: , sir. We’ll of it. D: Now try to discuss what musts are included in handling a room reservation. 3. How to Handle Room Reservations (1). 教材 民兵爆破地雷教材pdf初中剪纸校本课程教材衍纸校本课程教材排球校本教材中国舞蹈家协会第四版四级教材 上的四段对话。 (2). 练习上的有录音的两段对话。 A(Listen to the dialogs carefully, and tell 1. What types of rooms the hotel provides. 2. How to find out when the guest wants a room. 3. How to find out when the guest wants a room. 4. How to confirm a reservation. 5. How to conclude a reservation. B: Fill in the group reservation form with the information you learned from Dialog 2. GROUP RESERVATION REQUEST Date of Arrival: Number of Nights: Time of Arrival: Persons: Guestrooms: Single Double Suites: Junior Deluxe Name of Applicant: Name of Group: Rate: Single: 400 yuan RMB Double: 640 yuan RMB Junior Suite: 720 yuan RMB Deluxe Suite: 1,100 yuan RMB ?Check-out time: 12:00 noon ?Reservations held until 6:00 PM unless an advanced deposit of one day’s rate has been received. Received by: C. Say the following in a more courteous way 1. What’s your name? 2. We can’t arrange any room for you since the hotel is full. 3. Just a minute, I’m busy now. 4. That’s our cheapest room. 4. Summary of Our Work Room Reservation Reservations are an important Front Office function because most guests make arrangements in advance of their hotel stay. An effective reservation process can enhance the ability of the Front Office to plan, to coordinate, and to staff Front Office activities. There are six main steps involved in the reservation process. First, the reservationist receives an inquiry in person, over the phone, in the mail, by fax, or through a central reservation system. Second, the reservationist compares the inquiry with previous reservations to determine the availability of rooms. Third, the reservationist creates a telephone number, the number of people in a guest’s party, the expected time of arrival, and any special requirements. Fourth, the reservationist maintains the reservation record by making any changes or cancellations as needed. Finally, the reservationist produces management reports that summarize daily reservations activities. There are several types of room reservations in our business. For guests who want to be certain that rooms are available upon their arrival, the hotel can arrange a guaranteed reservation. In doing so, guests agree to pay for their rooms even if the rooms are not used. The hotel will hold rooms for guests still check-out time on the day following the expected day of arrival. Otherwise the reservations are non-guaranteed. While there are several types of guaranteed reservations, the most common way is the credit card guaranteed reservations, where the hotel keeps records of the guest’s credit card account number. The third type is confirmed reservations. It details the intent of both parties and includes the material points of the agreement. If the reservation is made earlier enough, the hotel may mail the guest a written confirmation, which the guest is expected to produce at registration. Hotel may also establish other ways of reservations for their own use, based on criteria such an type of guest or source of reservation. Examples include VIP reservations, convention delegate reservations, travel agent reservations, and paid-in-advance reservations. All these belong to the fourth type—hotel-specific reservations. (ppt) Answer the following questions. 1. Why is reservation an important front office function? 2. Please explain the main steps in a hotel reservation. 3. What should be include in a reservation record? 4. What is the difference between a guaranteed reservation and a non guaranteed reservation? 5. How can a guest obtain a guaranteed reservation? 5. Consolidation (ppt) Role play: Make up a conversation to match the detail in the following. (1). Name: (2). Persons: 2 adults Type of accommodation required: One twin-beds-room Rate: 688yuan RMB thArrival Date: April 24, 2006 thDeparture Date: April 26, 2006 Phone Number: Payment Instructions: American Express Remarks: May stay one extra night Received By: Reading of Unit One Hotels in the World ? Notes to the Reading 1. World Tourism Organization 世界旅游组织 2. inventory of rooms 客房数量 3. occupancy (饭店)客房占用率，客房出租率 4. room rate 房价 5. bargaining power 讨价还价的能力 6.tour operator 旅游经营者，旅游批发商 7. economic recession 经济衰退 8. shark 鲨鱼 9. For the big the future is rosy. 规模越大，前景越好 10. Hospitality Franchise System 饭店特许经营制度 Franchise agreement 特许协定 Franchise fee 获得特许权的购买费 Franchisee 特许权承受者 Franchisor 特许权让渡者 11. compete on equal terms with… 在同等条件下竞争 12. star ratings 旅馆星级 13. budget traveler 经济型旅游者 Budget hotel 廉价旅馆 Budget-minded client 计较旅游开支的客人 14. product segmentation (市场)与产品有关的分类 Market segmentation 市场类别，市场分割 15. membership 会员资格 16. country hotel 乡村旅馆 17. prestige hotel 有名望的旅馆 ?Exercises I. Questions for discussion 1. What role do hotels play in the tourist accommodation? 2. What is the major trend of the hotel groups in recent times? 3. What is a hotel chain? 4. How do independent hotels make them more competitive? II. There are some abbreviations used in a business letter. Match the abbreviation on the left to the full words on the right. 1. Cc a. Post Scripts (附言) 2. P.S. b. Doctor (博士) 3. P.P. c. Carbon copy (抄送，抄至) 4. Dr. d. Per Por (代签) 5. Prof. e. Professor (教授) 6. Encl. (Enc.) f. Enclosure (附件) 7. Messers g. Attention line (亲阅) 8. Attn. (Att.) h. Messieurs (先生们) IV(Translate the following passages in to English 饭店行业的历史是从客栈和小酒店开始的。它们为旅行者提供饮食、住宿，但通 常都很简单，旅行者还常常与其他客人共享床铺。服务很周到，但缺乏今天客人们所 需要的舒适。以前的小酒店与今日遍布全球的豪华饭店有天壤之别。交通的变化使食 宿业发生了深刻的变化。航空业的发展使人们到边缘地区旅行成为可能，度假饭店的 发展就是这一发展中的一部分，而且，人们因公出差也比过去多多了。随着新的特许 权的发展，连锁饭店之间的竞争将越来越激烈。 The history of hospitality begun with the tavern and inn. Although they offered food and shelter to travelers, the food was usually simple and travelers often had to share beds with other guests. The service was friendly, but the accommodations lacked the comfort our clientele expects today. The inns of the past were certainly different from the deluxe hotels all over the world today. The airline industry now allows the public to travel to remoter places. The growth of resorts is part of this development. Also, people travel on business much more than they were able to in the past. With the growth of new franchises, the competition among the chains is increasing. Unit Two Check in Forewords: Check in is another important function of the Front Office, In this unit, the students should know the information included in registration forms, how to register FITS, how to register groups and how to receiving walk-in guests. 1. Warming-up Exercises (1). Passage of page 13 (2). Exercise: a. Order b. Registration Form of Temporary Residence c. From question 3 to question 5, ask somebody to talk about it. 2. Notes to the Dialogues (1) arrival list (2) a walk-in guest (3) key card (4) CYTS (5) confirmed fax (6) registration form (7) a morning call (8) luggage collect (9) buffet (10) breakfast voucher (11) sign on the bottom right hand corner (以下为另加的NOTS) (12) FIT (Foreign Individual Tourist) (13) Group visa (14) Bellman (15) executive floor (16)fortnight n(十四日，两星期 3. Dialogues of Teaching Material (Acting and translating) 4. Useful Sentence Patterns (以下部分为第二单元中有MP3的听力练习部分) 1(What do you know about a registration form. A. Listen to the tape, decide what each short conversation is about and mark (?) where appropriate. Length Ways of Room Nationality Occupation of Stay Paying Type Dialog 1 Dialog 2 Dialog 3 Dialog 4 Dialog 5 B. Listen to the tape and fill in the registration form with the information you hear. REGISTRATION CARD ROOM NO. ARR DATE DEP DATE ADULT CHILD RATE SURNAME FORENAME HOME ADDRESS OCCUPATION COMPANY NAME & ADDRESS NATIONALITY PASSPART NO. NEXT DESTINATION ACCOMMODATIONS REQURED SINGLE ? DOUBLE ? JUNIOR SUITE ? DELUXE SUITE ? MY ACCOUNT WILL BE SETTLED BY CASH ? CHECK ? COMPANY ACCOUNT ? AMERICAN EXPRESS ? VISA ? OTHER CREDIT CARD ? SPECIMEN SIGANATURE CLERK’INITIALS C. Listen to the tape again and complete the following conversation with the information you hear. D. Now try to discuss what information should be included in filling out a registration form. 2. How to register guests Dialog 1. Checking in FITs (The receptionist is checking in a couple) A. Read the above dialogs carefully, and tell: 1. How to greet a man, a woman, a couple or a party of men and women. 2. How to get the guests’ passports 3. How to ask the guest to fill in the registration form 4. How to ask for a deposit 5. How to finish the conversation politely B. Discuss in class about the job procedures of the check-in service. (以下为本单元练习部分) 1(Exercises of Book. 2. Answer the following questions. (1) What characters should the receptionist have to satisfy the newly arrived guests? (2) Do you think “a small talk” is necessary while registering guests? Why or why not? 3. Match the guests’ requests with the receptionist’s responses. Guest: (1) Can I go up to the room now? (2) Can I check in now? (3) Can I get a snack before I go up to the room? (4) Can you fill in the registration form for me? I have to make a phone call. (5) Can I get an early breakfast? I’ve to catch a planet at 6:00 tomorrow morning. Receptionist: a. Certainly. If you’d like to give me your passport, b. Yes. If you’d like to fill in this card, c. Yes, indeed. If you’d like to go to the coffee shop, d. Yes. If you’d like to fill in a request to Room Service, e. Yes, of course. If you’d like to follow the porter, A. you can get a light meal. B. he’ll take you up C. I can fill in some of the details. D. I’ll give you the key to the room. E. they can serve you breakfast in your room at any time. Unit Three Bell Service Forewords: The bell service has the most frequent contract with the guests. Its staff is very important part of the reception process. The bellman usually works next to the front desk. In some hotels, the bellman dose take care of the guest’s luggage. He uses a cart when moving luggage. 1. Warming-up Exercises (1). Passage of page 24. (2). Exercise: a. What are the main responsibilities of the bellman? b. Is the bellman responsible for carrying the luggage to the room? c. Does the bellman have to knock at the door when he escorts the guest to the room for first time? d. Is it necessary for the bellman to introduce the services and facilities of the hotel to the guest? 2. Notes to the Dialogues 3. Dialogues of Teaching Material (Acting and translating) 4. Useful Sentence Patterns 5. Exercises of Book. Unit Four Concierge Service Forewords: The concierge is another name for the head hall porter and is an important position in large hotels. The personality required for a concierge should be courteous, professional, friendly and ready to smile. The concierge has the duties mainly in contracting companies outside the hotel, e.g, making bookings, helping with travel arrangements, knowing what local services are available, and delivering mails. 2. Notes to the Dialogues 3. Dialogues of Teaching Material (Acting and translating) 4. Useful Sentence Patterns (以下部分为第四单元中有MP3的听力练习部分) Fr. 21’41’’ 1(What do you know about a registration form. A. Listen to the tape, decide what each short conversation is about and mark (?) where appropriate. Booking Offering Offering Confirming Ordering a Train Tourist Mail Baggage Taxi Tickets Information Service Dialog 1 Dialog 2 Dialog 3 Dialog 4 Dialog 5 B. Listen to the tape and answer the questions with the information you hear. 1. Where is the guest going? 2. How many tickets dose the guest want? 3. When does the train leave? 4. What’s the train number? 5. How much does a ticket cost, excluding service charge? C. Listen to the tape again and complete the following conversation with the information you hear. Concierge (C) : Good morning, madam. May I help you? Guest (G) : I’d like to go to Beijing( ) . Could you book train tickets for me? C: Certainly, madam. How many tickets( )? G: Two soft berths, please. C: Please wait a moment. Let me ( ),…. Sorry to have kept you waiting, madam.( ) on No. 14 train. It leaves at 4:00 PM/ G: Good. How much? C: 450 yuan RMB per ticket, including ( ). G: OK. Here is the money. C: Thank you. Here is the receipt. Please write down ( ). I’ll have the tickets sent up to your room this afternoon. D. Now try to discuss what are included in a concierge’s routine. E. Listen to the dialogs and answer questions. 1. Read the dialogs and the notes carefully, and tell: (1) Why the bellman should precede the newly arrived guest into the room. (2) What hotel services should be introduced. (3) What room facilities should be introduced. (4) Why the concierge can’t offer any medicine on the guest’s request. F. Say the following in a more courteous way. 1. It’s far away. Just take a taxi. You can afford it. 2. Not feeling well? Go to the hospital next to our hotel. 3. The tap water is drinkable. No thermos at all. 4. Thank you very much. But we can’t take trips. (以下为本单元练习部分) 1(Exercises of Book. 2. Answer the following questions. Appendix 1.Some recessionary words room rate 房价 standard rate 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 价 en-suite 套房 family suite 家庭套房 twin room 带两张单人床的房间 double room 带一张双人床的房间 advance deposit 定金 reservation 订房间 registration 登记 rate sheets 房价表 tariff 价目表 cancellation 取消预定 imperial suite 皇室套房 presidential suite 总统套房 suite deluxe 高级套房 junior suite 简单套房 mini suite 小型套房 honeymoon suite 蜜月套房 penthouse suite 楼顶套房 unmade room 未清扫房 on change 待清扫房 valuables 贵重品 porter 行李员 luggage/baggage 行李 registered/checked luggage 托运行李 light luggage 轻便行李 baggage elevator 行李电梯 baggage receipt 行李收据 trolley 手推车 storage room 行李仓 briefcase 公文包 suit bag 衣服袋 travelling bag 旅行袋 shoulder bag 背包 trunk 大衣箱 suitcase 小提箱 name tag 标有姓名的标签 regular flight 正常航班 non-scheduled flight 非正常航班 international flight 国际航班 domestic flight 国内航班 flight number 航班号 airport 机场 airline operation 航空业务 alternate airfield 备用机场 landing field 停机坪 international terminal 国际航班候机楼 domestic terminal 国内航班候机楼 control tower 控制台 jet way 登机道 air-bridge 旅客桥 visitors terrace 迎送平台 concourse 中央大厅 loading bridge 候机室至飞机的连接通路 airline coach service 汽车服务 shuttle bus 机场内来往班车 information desk 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 shop 小卖部 bar 酒吧间 lounge 休息厅 roof garden 屋顶花园 billiard-room 撞球房 dining-room, dining hall 餐厅 men's room 男盥洗室 ladies' room 女盥洗室 cloak-room 存衣处 basement 地下室 cellar 地窖 broom closet 杂物室 room number 房间号码 room key 房间钥匙 suite 一套房间 single room 单人房间 double room 双人房间 sitting-room, living-room 起居室 sofa, settee 长沙发 easy chair 安乐椅 armchair 扶手椅 wicker chair 藤椅 folding chair 叠椅 swivel chair 转椅 rocking chair 摇椅 stool 凳子 bench 条凳 tea table 茶几 bookcase 书橱 bookshelf 书架 wardrobe 衣柜 built-in wardrobe, closet 壁橱 chest of drawers 五斗橱 screen 屏风 hat rack 帽架 rug 小地毯 carpet 大地毯 single bed 单人床 double bed 双人床 twin beds 成对床 mattress 褥子 quilt 被 blanket 毯子 sheet 床单 bedspread 床罩 cotton terry blanket 毛巾被 pillow 枕头 pillowcase 枕套 mat 席 cushion 垫子 bathroom 浴室 bath tub 浴盆 shower bath, shower 淋浴 cold and hot water taps 冷热自来水龙头 sprinkle-nozzle, (shower) nozzle 喷头 dressing table 梳妆台 mirror 镜子 washbasin 洗脸盆 towel 毛巾 toilet, lavatory, washroom 卫生间 water closet, W.C. 厕所;抽水马桶 toilet roll, toilet paper 卫生纸 bath towel 浴巾 bathrobe 浴衣 towel rail, towel rack 毛巾架 sponge 海绵 waste-paper basket 废纸篓 thermometer 温度计 balcony 阳台 sash window 上下开关窗 shutters 百叶窗 transom, transom window 气窗 curtain 窗帘 lace curtain 挑花窗帘 windowsill 窗台 air-conditioned 有空调设备的 radiator 暖气片 central heat information desk 问讯处 reception office 接待室 hotel register 旅客登记簿 registration form 登记表 newsstand 售报处 postal service 邮局服务处 cellar 地窖 central heating 暖气 ashtray 烟灰碟 smoking set 烟具 electric fan 电扇 chandelier, pendant lamp 吊灯 fluorescent lamp 日光灯 desk lamp 台灯 bedside lamp 床头灯 floor lamp 落地灯 wall lamp 壁灯 lampshade 灯罩 bulb holder 灯头 bulb 灯泡 screw-type bulb 罗口灯泡 bayonet-type bulb 卡口灯泡 frosted bulb 磨砂灯泡 opal bulb, opaque bulb 乳白灯泡 switch 开关 socket 插座 plug 插头 telephone 电话 electric iron 电熨斗 peg, hook 衣钩 clothes-hanger 衣架 door-mat 门前的擦鞋棕垫 manager 经理 attendant 服务员 desk clerk 值班服务员 waiter (餐厅)服务员 waitress (餐厅)女服务员 rent 租金 bill 账单 服务台常用英语词汇 management 经营、管理 reservation 预订 administration 管理、经营 procedure 手续、程序 market price 市价 reception desk 接待处 note 纸币 information desk 问询处 cashier's desk 兑换处 tip 小费 registration desk 入宿登luggage label 行李标签 coin 硬币 reservation desk 预订处 记处 overbooking 超额订房 luggage office 行李房 lobby 前厅 …per cent 百分之… accounting desk 帐务处 …per thousand 千分之… luggage rack 行李架 reasonable (形)合理的 check-out time 退房时间 spare (形)多余的 visit card 名片 cash (动)兑换 voucher 证件 postpone (动)延期 identification card 身份keep (动)保留、保存 price list 价目表 cancel (动)取消 证 bank draft 汇票 check, cheque 支票 traveler’s cheque 旅行rate of exchange 兑换率 accept (动)接受 sign (动)签字 支票 conversion rate 换算率 procedure fee 手续费 interest 利息 pay (动)付款 charge (动)收费 fill in the form form 表格 fill (动)填写 bill 帐单 change money 换钱 电讯服务 receiver 听筒 long distance 长途电话 switchboard 交换台 operator 电话员 city phone 城市电话 telephone directory 电话central exchange 电话总house phone 内部电话 telephone number 电话号 簿 局 special line 专线 码 call somebody up 打电话The connection is dial a number 拨号码 replace the phone 挂上电 给某人 bad. 听不清 hold the line 别挂电话 话 can't hear somebody 听不express telegram 加快电can't put somebody Line, please. 请接外线 见 报 through 接不通 The line is can't get through 打不通 special dispatch 专电 ordinary telegram 普通电busy(engaged) 占线 inland telegram 国内电报 registered fee 挂号邮资 话 send a telegram(cable) 发 ordinary mail 平信 postcard 明信片 电报 客房设备、用品 2. Conversation 1( I’ll take a look at the hotel’s booking situation( 我来查看一下本店房间的预订情况。 2(I’m glad that we’ll be able to accept your extension re,quest( 很高兴我们有办法接受您延长住宿的 要求 对教师党员的评价套管和固井爆破片与爆破装置仓库管理基本要求三甲医院都需要复审吗 。 3( But I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights( 不过，恐怕最后两天我们得请您搬到别的房间去。 4( We have already let your room to another gentleman( 我们已经把您住的房间租给了另外一位先生。 5( That’s no problem at all( 没问题。 6(And here is your key，Mr.Bradley(Your room number is 1420( 给您房间的钥匙，布拉德利先生。您的房间号码是1420。 7(It is on the 14th floor and the daily rate is,90( 房间在14层，每天的房费是90美元。 8( Please make sure that you have it with you all the time( 请务必随时带着它。 9( My business negotiation has progressed much more slowly than I had expected( 我的业务谈判进行得比我原先预料的慢了许多。 10( I wonder if it is possible for me to extend my stay at this hotel for two days( 我想知道是否可以让我在这儿多呆两天。 11(Yes， we do have a reservation for you( 对了，我们这儿是有您预订的房间。 12(Would you please fill out this form while I prepare your key card for you, 请您把这份表填好，我同时就给您开出入证，好吗, 13(What should I fill in under ROOM NUMBER, “房间号码”这一栏我该怎么填呢, 14(I’ll put in the room number for you later on( 过会儿我来给您填上房间号码。 15(You forgot to put in the date of your departure( 您忘了填写离店日期了。 3.Dialogue Dialogue A A: Good morning，sir(Can I help you, B:Good morning! I have a reservation for a single room with a bath here( A: May I have your name，sir， please, B:Bradley，John Bradley( A:Just a moment，sir， while I look through our list(Yes，we do have a reservation for you， Mr. Bradley(Would you please fill out this form while I prepare your key card for you, B:Yes(Can I borrow your pen for a minute，please, A:Sure(Here you are( B:What should I fill in under ROOM NUMBER, A: You can just skip that( I’ll put in the room number for you later on( B:(After he has completed the form) Here you are(I think I’ve filled in everything correctly( A: Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure(Oh，here，sir(Your forgot to put in the date of your departure( Here let me fill it in for you(You are leaving on…, B:October 24( A:Now everything’s in order(And here is your key，Mr(Bradley(Your room number is 1420( It is on the14th floor and the daily rate is,90(Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it(Please make sure that you have it with you all the time(You need to show it when you sign for your meals and drinks in the restaurants and the bars(You also need to show it when you collect your key from the Information Desk( B: OK(I’ll take good care of it( A: And now if you are ready，Mr(Bradley， I’ll call the bell-boy and he’ll take you to your room( B: Yes， I’m ready(Thank you( A:I hope you enjoy your stay with us( B:I’ll try( Dialogue B A:Good morning～Can I help you, B:Good morning～ I’m Mr(Doug lass in room 1208( My business negotiation has progressed much more slowly than I had expected(This makes it necessary for me to stay on here for another day(I wonder if it is possible for me to extend my stay at this hotel for two days( A: I’ll take a look at the hotel’s booking situation( Yes， sir，I’m glad that we’ll be able to accept your extension re,quest(But I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights(You see，we have already let your room to another gentle-man(Is that acceptable to you, B: Yes， that’s no problem at all( A: Let me see… room 1111 Will be vacant( How about room1111, B:That is fine( A:When would you like to move tomorrow, B: I don’t know( A:The new occupant will be checking in a little after twelve( B: That means I have to move out before 12( Let me see( I’ll be leaving for the negotiation at 9?30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon( So I’m going to have to do it before I go to the negotiation(Well，I think I will move at 9o’clock( A: Good(I will send a bellboy to your room and help youwith your luggage at 9 o’clock( And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it( B:I will(Thank you very much( A:Goodbye( B:Goodbye(