第07周 投诉信高中英语书面表达18周满分计划2018年版原卷

第07周 投诉信高中英语 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf 面表达18周满分计划2018年版原卷 第07周 投诉信 01 假如你叫李华，最近在某个购物网站上购买了一件夹克，但到货后发现了下列一些问题，请给该网站 写一封投诉信，投诉信内容如下表: 要点: 1.投诉内容; 2.要求重新邮寄或退款; 3.询问应由谁承担邮寄费用。 注意: 1.书信内容包括以上要点; 2.词数100左右(书信格式已给出，不计入总词数); 3.可适当增加细节，以使行文连贯。 Dear Sir or Madam, I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but__________________________________________________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ I am looking forward to your early reply. Yours sincerely, Li Hua 【写作指导】 这是一封投诉信。作文的过渡词(but)已经给出，可直接写要投诉的内容，但是需要注意的是，投诉的内容 使文章显得条理清晰，层次分明。是用 表格 关于规范使用各类表格的通知入职表格免费下载关于主播时间做一个表格详细英语字母大小写表格下载简历表格模板下载 给出的，写作时不要漏掉要点。表达个人要求时要另起一段， 写作时的时态应视具体情况而定。 【范文】 Dear Sir or Madam, I’m writing to complain about the jacket which I bought from your website. This morning I received the jacket on time, but I regret to say that there’s something wrong with it. Firstly, I’m pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a size 170-88A while you sent me a size 175-92B,which is too large for me. Were I in it, I would be a clown. And it is of such bad quality — the zipper doesn’t work at all! My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage. I am looking forward to your early reply. Yours sincerely, Li Hua 第一部分:提出抱怨并表示遗憾 套语: (1) 很抱歉打扰您，但我必须郑重提出投诉。 I am sorry to trouble you but I am afraid that I have to make a serious complaint. (2) 我很遗憾地告诉你投诉有关……的事由。 I am sorry to tell you that there should be reasons to complain about … (3) 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。 I really hate to complain, but one thing is really disturbing now. 第二部分:说明投诉问题、后果，并提出合理建议。 1. In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly. 首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐 在这里吃饭。 2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop, but there seems to be something wrong with it. When it's washed, it fades in colour. Now I can't wear it. 大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，但是看上去似乎有一些状 况。当被洗的时候，它会掉色。现在，我不能穿了。 3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I didn't think you should neglect this deficiency(缺陷). 它是前天按时到的。但是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不 应该忽略这个缺陷。 4. I have dialed your service number for several times but it was always busy. 我多次拨打你们的服务电话，但它总是占线。 5. Now this problem keeps worrying me. 现在这个问题一直在困扰我。 6. To improve the situation, you can take the following measures. 为了改善状况，你们可以采取下面的 措施 《全国民用建筑工程设计技术措施》规划•建筑•景观全国民用建筑工程设计技术措施》规划•建筑•景观软件质量保证措施下载工地伤害及预防措施下载关于贯彻落实的具体措施 。 7. Can you change a new one for me as soon as possible? 你们可以尽快给我换件新的吗, 8. I insist you change a new one for me or give me a refund(退款). 我坚持你们给我换件新的或者给我退款。 9. How shall I send this scarf back to you? 我怎么把这条围巾寄还给你, 第三部分:提出批评及处理的意见或敦促对方采取措施 套语: (1) 我认为是你认识到……的时候了。 I think it’s high time that you realized … (2) 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。 We know that you are not generally careless, but we should like your assurance that this will not happen again. (3) 我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。 I must warn you that unless you do something about the situation, I will be forced to take legal action. (4) 坦率地说，我不再准备忍受这种状况。 Frankly, I am not prepared to put up with the situation any more. (5) 如果您能尽快调查此事，我将不胜感激。期待您尽快回复。 I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply. (6)期待着你早日答复。 I’m looking forward to your early reply. Dear ______, ?I am ______(自我介绍). ?I feel bad to trouble you but I am afraid that I have to make a complaint about ______. ?The reason for my dissatisfaction is ______(总体介绍). ?In the first place, ______(抱怨的第一个方 面). ?In addition, ______(抱怨的第二个方面). ?Under these circumstances, I find it ______(感觉) to______(抱怨的方面给你带来的后果). ?I appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by ______(设定解决事情最后期限). ?Thank you for your consideration and I will be looking forward to your reply. 1. 写作方法 ?首段:注意客观、礼貌 a. 自我介绍; b. 引出投诉内容; c. 表明目的要求。 ? 主体:展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。 a. 详细说明情况，中肯地提出问题; b. 提出改进建议，表明希望如何解决; c. 拓展题目内容，尤其要强调问题不解决所带来的后果。 ? 尾段:提出解决方案，不用展开，注意中肯、礼貌原则。 a. 表达强烈愿望，希望上述问题得到迅速、恰当的解决; b. 有时可就问题的解决限定时间; c. 对有关人员的努力表示感谢; d. 希望尽快得到满意答复。 2. 写作流程图 提出抱怨并表示遗憾 阐述问题发生的经过 指出问题引起的后果 提出批评及处理的意见或敦促对方采取措施 Writing1 假如你是Jim，现在在英国留学，你校的校车服务令学生很不满意，请你以一名学生的身份用英语给学校负责人写一封投诉信。投诉内容如下: 1.校车不到站停车; 2.不按时发车。 注意: 1.说理充分，客观礼貌; 2.词数100左右。 ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Writing 2 假设你是李华，于2015年3月3日搭乘国外某航空公司航班(flight number BA793)回国，旅途的糟糕经 历令你很不愉快，现请用英文给该航空公司写一封投诉信。 信件要点包括: 1.?陈述写信原因; 2?投诉内容: (1)航班延误了7小时; (2)登机后的不愉快经历; (3)托运的行李箱被损坏。 ?提出你的要求。 3 参考词汇:托运行李:check-in Luggage 注意: 1(词数100左右。 2(可以适当增加细节，以使行文连贯。 Dear Sir or Madam: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Sincerely, Li Hua Writing 3 假设你是Andrew，于2017年10月7日在购书网站lovereading.com上购买了The Call of The Wild一书。 今天收到后发现: 1. 书籍有缺页，封面破损; 2. 递送超时一周。 请就此事给lovereading.com写一封投诉信，并提出你对该网站改进服务的建议。 ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Writing 4 假设你是李涛。上个月在美国纽约旅游观光时，你购买了当地公司生产的数码相机。现因质量问题， 要求更换或退货，请根据下列要点，给该公司经理写封投诉信。 【问题】拍摄的照片在电脑上显示不清楚;到定点维修站检查，无法修理;经专家鉴定属于质量问题。 【要求】希望公司尽快给予答复: 或调换产品，或负责退款。 Dear manager, I’m writing to you for the camera I bought last month while I was travelling in your country. ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Thank you for your consideration. Sincerely yours Li Tao