酒店实用英语unit 10 Booking a Table

Sub-module10BookingaTable“工学结合新思维”高职高专财经类十二五规划系列教材ProfessionalCompetenceCompetenceObjectives:--howtotakeandacceptareservationbyphone--howtoaskforthespecialrequirementsandofferhelp--howtosolvethepossibleproblemsinareservationsatisfactorilyContentsJobKnowledgeandExperience1SampleCases2TechnicalTraining3IntroductiontoHotels4JobKnowledgeandExperienceIfyouwanttobeanoperatorwhoisresponsiblefortakingreservationsintherestaurant,pleaseKeepthefollowingguidelinesinyourmind:Showcourtesyandenthusiasmduringyourentireservicebyusingappropriateexpressionssuchas“Goodmorning/afternoon/evening.Thisis**Restaurant.MayIhelpyou?”,“Youcanbeassuredthatwe’lltryourbest.”,“Thankyouforcalling.Welookforwardtohavingyouwithus.”;Notethenameoftheguestorthepartyexactly.Ifnecessary,youshouldwritedownthespellingofeachname;JobKnowledgeandExperienceRequestthedateandthesit-downtime.Ifthedateortimeisbooked,offeranalternativetoyourguest;Getthephonenumberofyourguestforreconfirmationandincasethereisanunexpectedproblem;Notethenumberoftheguestsinthepartyandanyspecialconsiderations;Atthepeakdays,youneedtostateclearlyyourcut-offtimeandreservationamendmentsorcancellationpoliciesinadvancetotheguest.SampleCasesCase11.Weopenat6:00,sir,andwetakelastordersat11:30.先生，我们六点钟开始营业，结束最后点菜的时间是十一点半。2.Whattimewouldyoulikeyourtable?您想订什么时间的餐位？3.PleasebookitunderthenameofMr.Black.请以布莱克先生的名义预订吧。4.AlthoughIcannotguaranteeanything,pleasebeassuredthatwe’lltryourbest.虽然我不能保证什么，但请放心，我们会尽我们最大的努力。SampleCasesCase21.Ineed8tablesand2privaterooms.我需要订八个单桌和两个包间。2.First,Ibegtooffermymostsincerecongratulations,sir.先生，首先请接受我对您和新娘的衷心祝贺。3.WeofferfourmainregionalcuisineofChina,thatis,Shangdongcuisine,Cantonesecuisine,HuaiyangcuisineandSichuancuisine.我们餐厅提供四种中国主要的地域菜系，即，鲁菜、粤菜、淮扬菜和川菜。4.Therearethreegradesofpackagestochoosefrom.我们有三个档次的包桌套菜可供您选择。5.Oh,weprovidedrinksforourselves.哦，我们自备酒水。6.HowmuchdepositdoIhavetopayforit?请问预订酒席要交多少钱的押金？SampleCasesCase31.Therewillbeseveninallpresent—myparents,myparentsinlawandmyfamilyofthree.(那天)总共会来七个人——我父母、岳父母和我们一家三口。2.7:00isthepeaktimeandallprivateroomshavebeenfullybookedatthistime.七点钟是用餐的高峰时间，那个时段的所有包间已全部预订出去了。3.Oh,Ialmostforgot!LunarNewYear’sEveiscoincidentallythebirthdayofmyfather-in-law,canyoupleaseprovideuswithabirthdaycakeinthatevening?哦，我差点忘了！除夕那天恰巧是我岳父的生日，您能在那晚给我们订一个生日蛋糕吗？4.Sir,weneedtochargeRMB￥500asthedepositofthefamilyreuniondinner.先生，我们需要对年夜饭的订餐收取伍佰元的押金。5.IfIcan’tpayitmyself,Iwillentrustanotherpersontohandleit.如果我不能亲自去交钱的话，我会委托他人代为办理。TechnicalTrainingI.RolePlayAguestwantstoholdapartythisweekendforherboyfriend,whohasbeenpromotedseveraldaysbefore.Sheplanstoinvitesomeoftheirgoodfriendstotheparty,sosheneedsaprivateroom,somechampagne,andsomelightmusic.Theoperatorisaskedtoacceptthereservationandaskforthecustomer’sspecificrequirements.TechnicalTrainingII.WritingPracticePleasedesignareservationformforyourrestaurant.Andthen,fillinthisformwiththeinformationyouhaveusedinyourrole-playpresentation.Thefollowingkeypointsshouldbeincludedinyourform:nameoftherestaurantdaytakentimeofreservationnameofthepersonmakingthereservationtelephonenumberloggedby/innumberofguestsinpartyfoodtakenIntroductiontoHotelsBluePalaceResort&Spa,EloundaGreeceIntroductiontoHotelsCrete,thesouthernmostislandintheMediterranean,isinternationallyrenownedforitsrichhistory,enchantingbeaches,traditionalvillages,anddramaticlandscape,whichincludeshighmountains,lushemeraldforests,andincandescentbluecoastlines.TheBluePalaceResort&SpaisideallypositionedtobenefitfromallofCrete’streasures.ItislocatedjustthreekilometersfromthevillageofEloundaandwithinahundredmetersofthecharacteristicfishingvillageofPlaka.IntroductiontoHotelsWerecommendthefollowingspecialnearbyplacestoexplore:•SpinalogaIsland:Rentaspeedboatorprivateboattothissmallhistoricalisland,hometoa16thCenturyVenetianfortressandGreece'soldestlepercolony.•ThePalaceofKnossos:Builtin1900B.C,itisthebirthplaceofwesterncivilizationandwasthecultural,religious,military,commercial,andmanagerialcenterofMinoansociety.•ThevillagesofArchanesandKritsa:ExperiencetraditionalCretancultureandsamplelocalwines.•ThePanaghiaKeramonastery:AnancientByzantinechurchpopularforitsfrescos.IntroductiontoHotels•LassithiPlateau:TakeanexcursiontothevillagesatthetopofMountLassithi.LegendhasitthatZeuswasborninthenearbyDikteoncave.Foractivetypes,theislandisidealforhikingandmountainbiking.Askourconciergeforrecommendationsortoarrangeexcursiontransportation.•InadditiontoGreek,English,French,andGermanarewidelyspoken.•ShopsareopenMondaytoFriday9am-9pmwithalunchbreakfrom2pm-5pm.•ThecurrencyistheEuro;allmajorcreditcardsarecommonlyaccepted.•TheelectricalsystemisstandardEuropean220volt;adaptorsareavailable.IntroductiontoHotelsIncomparableGreekShoresOurresortlooksoutoverazureseas,emblematicaridmountains,iconicbeaches,andisnestledbetweenthefamedcoastofEloundaandtherelicsofhistoricSpinalongaIsland,offeringfullimmersionintotheCrete'snaturalbeauty.ServiceExcellencePremierfacilities,unbeatableservice,andaromanticatmospheresetusapart.Inadditiontofiveleadingrestaurants,wearepleasedtoofferaprivatebeach,watersports,andtheexclusiveEloundaSpa.EmblematicIslandOpulenceEachofour251contemporaryguestrooms,comprisingelegantbungalows,exclusivesuites,andprivatevillas,overlookstheincandescentAegeanSea.Additionally,overhalfofthemhaveprivatepoolsthatappeartoflowdirectlytothesea.