酒店实用英语unit 11 Seating the Guests

Sub-module11SeatingtheGuests“工学结合新思维”高职高专财经类十二五规划系列教材ProfessionalCompetenceCompetenceObjectives:--howtoconfirmthetablefortheguestswithareservationandseatthem--howtoarrangethetablefortheguestswithoutareservationandseatthem--howtoreflectyourthoughtfulnessandconsiderationinseatingyourguestContentsJobKnowledgeandExperience1SampleCases2TechnicalTraining3IntroductiontoHotels4JobKnowledgeandExperienceIfyouwanttobeaqualifiedusherofarestaurant,pleasekeepthefollowingpointsforattentionsinyourmind:Receivetheguestsatthedoorandgreetthemwithyourwarmsimile.Iftheguestistherepeatcustomer,youshouldbeabletorememberhis/herlastname;Beforeseatingtheguest,youshouldaskfirstwhetherhe/shehasareservationornot;Forguestswhohavealreadyreservedatable,confirmtheguests’reservationandthenumberofgueststobeseated.Escortthemtotheirpreparedtableandseatthemaccordingtotheorderofprecedence;Forguestswhohavenotreserved,youshouldofferyourserviceaccordingtothespecificcircumstancesofthecase.Inthecaseofonesingleguest,seathim/heratatablenearacorner.Whenyourguestsarecouple,escortthemtoatablefortwonearthewallsothattheycanfeelasenseofprivacy.Whenguestsarrivewithchildren,youshouldconsiderthelocationoftheirtablesoasnottodisturbotherguests;JobKnowledgeandExperienceWhenleadingtheguests,youshouldadapttotheirpacesandshowtheirwaysbypolitegestures.Incaseofspecialsituationsonyourway,pleaseremindyourguestssomethinglike“Watchyourstep”.“Mindyourhead,please.”;Whenseatingtheguests,firsthelpthewomentotaketheirseats;Whenkeepingtheguestswaitingforfreeseats,itisnecessarytogiveexplanationandapology,andmeanwhileensurethathe/shewillbeinformedassoonasthereisavacanttable,sothattheguestswillnotfeelneglected;Pullthechairout,allowthegueststositandthengentlypushthechairforwardwithknees.SampleCasesCase11.We’llgostraighttoourtable.我们还是开席吧。2.Bytheway,mayIcheckmyovercoatandsuitcasehere?对了，我可以把大衣和公文包寄存在这儿吗？3.Andpleasetakethevaluablewithyourself.贵重物品请随身携带并妥善保管。4.That’sfineifscreensarewhatyou’vegot.如果（使用）屏风是你们所能提供的最好的解决办法的话，那就这样（解决）吧。SampleCasesCase21.Phoenixbecomesthreedaystoleanthesentimentbackcouplingtostart!凤凰三天倾情回馈开始啦！2.Dec.24—Dec.26,wearelookingforwardtoyourvisit!12月24日至26日，热切期待您的光临！3.Sir,ifweaddatemporarytableattheendofthecorridor,whatdoyouthinkofit?先生，如果我们在走廊的尽头处给您临时加出一桌来，您觉得怎么样？SampleCasesCase31.Itistrulyagreathonorformetohearyourememberme!您还记得我的名字呀，这真是我的荣幸！2.Ifyouwouldliketowait,youaremorethanwelcometodoso.如果您愿意在这儿等的话，我们非常欢迎。3.Allright,I’lltakeyouatyourword.那好吧，就听你的吧。TechnicalTrainingI.RolePlayAgroupofdinerscometoyourrestaurant.They’dliketohaveatablefor6,butallthetablesaretakennowbecauseit’sapeakseason.Afterawaitof15minutes,atableinthehallisreadyforthem.However,thedinersdon’tlikethetable.Theypreferatableinaprivateroom.Theusherisaskedtoshowthewarmandthoughtfulservicebyhandlingtheaboveproblemssatisfactorily.TechnicalTrainingII.WritingPracticeSupposeyouarethecaptainofyourrestaurant.Nowyouareauthorizedbyyourmanagertowritesomeinstructionsfornapkinfolds.Yourinstructionswillbeusedinnewemployeeorientation.Thefollowingsarethedetailedrequirements.Youshouldusesuitablefigurestodemonstratetheeverystepoffoldingnapkin.Thesimplestandmostcommonwaysoffoldingnapkins,suchassimpleflatfold,doublepointedflatfold,accordionfoldandsoon,shouldbefirstincludedinyourinstructions.Ifpossible,youcanalsointroducemorecomplicatedfolds,suchasflowerpot,crownandsoon.IntroductiontoHotelsWynninLasVegasIntroductiontoHotelsCreatedbyhotelimpresarioSteveWynn,thislavish,$2.7-billionresortopenedinspring2005.Thecurvedbuilding,sheathedinbronze-tintedglass,standslikeabeaconatthenorthernendoftheLasVegasStrip.Apine-coveredartificialmountainwithshimmeringwaterfallsrisesattheentrance.Thelight-filledlobbyisafloralfantasy,brimmingwithspheresofcolorfulblooms.Parasolssuspendedfromtheceilingdanceupanddownintimetomusic.Centeredonathree-acrelakeilluminatedwiththousandsofcolor-changinglights,theLakeofDreamsisamultimediashowencompassingmusic,light,art,andnaturalelements.ShoppingboutiquesfeaturingrenowneddesignersarehousedalonganesplanadeofretailspaceandincludethePenske/WynnFerrari-Maseratidealership.InadditiontodozensofdesignerboutiquessuchasCartier,Dior,ManoloBlahnik,andChanel,theresortfeaturesaFerrariandMaseratishowroom(admissionchargedforshowroomentrance).IntroductiontoHotelsSetinthenorthernendoftheLasVegasStrip,WynnLasVegasoffers15restaurants,includingsophisticatedsteakhouses,generousbuffets,andcasualcafés.GuestscanchoosefromItalian,French,Chinese,Japanese,SoutheastAsian,andAmericancuisines.TheaquaticliveproductionLeRêveoffersbreathtakingperformancesfeaturingaerialacrobatics,provocativechoreography,andartisticathleticisminanintimatetheaterin-the-round.NightlifehotspotsarethechicTrystandtheboutiquenightclubBlush.OriginalworksbyRembrandt,Renoir,Monet,Picasso,andothergreatartistsaredisplayedthroughouttheproperty.ManypiecesarefromownerSteveWynn’spersonalcollection.TomFazio,incollaborationwithSteveWynn,designedthe18-hole,par-70golfcourse.Theresort’s18-hole,par-70golfcoursefeaturesbentgrassgreens,11holesthatencounterwater,a10-acredrivingrange,practiceputtingandchippinggreens,andaproshop—allinacountry-clubsettingwithawaterfallandmarshlands.IntroductiontoHotelsThis50-storyLasVegashoteloffers2,716extremelyspaciousguestrooms.Floor-to-ceilingwindowsoverlookthegolfcourseortheStrip.Bedsaredressedwithpillowtopmattresses,320-thread-countEuropeanlinens,andanabundanceofpillows.Automaticlighting-and-draperycontrolsarenearthebeds.High-definitionflat-screenTVs,faxmachines,andhigh-speedInternetaccess(surcharge)areprovidedineveryroom.Sittingareasincludecouches,ottomans,anddiningtables.Marblebathroomsfeaturesoakingtubs,separateglass-enclosedshowers,flat-screenTVs,privatetoilets,twosinks,spatoiletries,oversizedTurkishtowels,andsoftrobes.Themainoutdoorpoolcomprisesalongsectionwithanovalareaateachend.Asecondpoolisdecoratedwithparasols.Privatecabanasarearrayedaroundbothpools.Thefitnesscenterandspafacilityoffers45treatmentroomsformassage,bodytreatments,facials,andhydrotherapy,aswellasasteamroom,spatub,andsauna(surchargeforaccesstobothfacilities,waivedforguestswithaspa-treatmentreservationorin-roommassage).A110,000-square-footcasinoincludestablegames,slots,Keno,apokerroom,andraceandsportsbookwithliveinternationalsatellitebroadcasts.