自考 商务英语写作 试卷题型

自考 商务英语写作 试卷 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 型 letters/e-mails 1、注意格式 2、注意日期的写法，英语和美语有不同的习惯，为了避免混淆，月份最好不要用数字来写。 3、注意文体：关系亲密的朋友同事之间可以用非正式文体，其他一般用正式文体 Block Version 6 May 2004 Director, Administration and General Services division (Human Resources Section) World Trade Organization Centre William Rappard 254 rue de Lausanne 1211 Geneva 21 Switzerland Dear Director, I am writing to apply for the WTO internship programme which is posted on the WTO website. Please find enclosed the following documents for my application: 1. A completed application form; 2. A copy of my CV. I am a BCL student at the University of Oxford and will finish my studies this summer. The BCL is a highly demanding postgraduate course, but rewarding as it is providing me with a deeper understanding of the field in which I wish to practise, namely trade and commercial law in an international context. It has also added my interest in pursuing a legal career with an international organization. What attract me to the WTO internship programme are your international standing and reputation, and the multilateral trading working environment. An internship with the WTO would certainly help me to gain deeper knowledge about the work of WTO and develop my professional as well as non-professional skills. Thank you for processing my application. If any more material is required, please contact me directly. I look forward to hearing from you. Yours faithfully, Peter Halford Indented Version October 30,2005 Messers Samson Ghadban Co., Ltd. 15 Horns Avenue, Tripoli Lebanon. Dear Sir or Madam: 1 Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration. Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him. Yours faithfully, John Black memo/message 一般公司企业往往都印有按照自己公司风格的商业便 函 关于工期滞后的函关于工程严重滞后的函关于工程进度滞后的回复函关于征求同志党风廉政意见的函关于征求廉洁自律情况的复函 ，请看下列例子： Memo To：(收信人) From:（发信人） Date:（日期） Subject:（事由）---- Message:（正文） 商务便条一般由四个组成部分：日期、称呼、正文、签名。一些公司有印好的便条笺。如: Telephone Message For: From: Tel.: Message: Action required: Please call back Caller will call back later No action required Message taken by: Date Time 例：让秘书 通知 关于发布提成方案的通知关于xx通知关于成立公司筹建组的通知关于红头文件的使用公开通知关于计发全勤奖的通知 推迟约会 9 a. m. Miss Wang , I've got an urgent meeting today. Please contact the applicants to postpone the interviews till further notice. DS 1. The filing cabinets you require are now available from stock. We will deliver in our own transport on 19 August. Please advise if 2 they are needed more urgently. You could arrange collection by your own carrier if desired. 2. I am sorry to tell you that we can only send half of the computer paper that you ordered, which was delivered yesterday. This is because of the supplier’s problem. We will deliver the rest to you immediately when we get supply form the factory. 3. Please note our water supply will be turned off tomorrow between 9:00 am and 12:00 noon. Staff may go to the toilet in the reception hall on the ground floor. We apologize for any inconvenience that may cause. 4. We need 2 normal bags of computer paper for the duplication of materials used in the new staff-training programme. We need them before this Friday, 14 October. Can you manage it? The maximum you can spend is $ 20. 5. To: all graphic staff, Sales have fallen recently because, although our packaging is functional, it is unattractive. I think we should develop new and appealing designs. Could you please attend a meeting in the boardroom at 10:00 am tomorrow to discuss this matter? 6. To: All Section Heads There are eight vacancies on training courses being given in May and June. The courses provide useful training for junior staff in computers, time management and other aspects of modern office work. Could you kindly recommend suitable staff? 7. I have recently received some complaints about the quality of our shirts from the retailers. They should be carefully dealt with. If a retailer finds our shirts unsatisfactory, we should collect and replace them without delay. Please make sure this is carried out. 1告知信息——不需要回复 2布置安排——上级给下级 使用祈使句结尾 3解释道歉 4询问信息 5建议推荐——祈使句结尾 You have to organise an urgent meeting at 9am tomorrow with all the staff from your department. Write an email to the staff: , saying when the meeting will be , telling them where the meeting will be , explaining what the meeting will be about Write about 30-40 words on your Answer Sheet. 范文1 I am writing to inform you that there will be an urgent meeting tomorrow at 9 o’clock in the meeting room. We will be discussing the new trade trends. Please come on time. 范文2 To: All staff There will be an urgent meeting about our new product at 10am tomorrow in the new conference room. I hope you can all come on time. 相关词汇：告知用词 tell, inform, notify, explain, note, report, mention, express, advise 3 I am writing to tell/inform you that….. I am writing to explain…. (tell your boss why you cannot attend) I am writing to express (my regret) Your company has just received the brochures of a new client company. Write a note to the Marketing Manager: , telling her that the brochures have arrived; , saying which departments they are in; , asking her to collect her copies immediately. Write about 30-40 words. 范文： I am writing to inform you that the brochures of Allen and Overy, our potential client, has just arrived. They are now in the Public Relations Department. Please collect your copies at the earliest opportunity You are the manager of a small export company. Peter Watson, an important client, is visiting your company for three days from 22 October. Write a note of 30-40 words to your secretary: -Asking her to book a hotel room -Saying where the hotel should be -Giving her the dates [范文] 比较下面三篇作文，注意内容点和语气的区别。 作文1：Dear Ms Jones, I am writing to inform you that Mr Peter Watson will be visiting our company. Would you please be so kindly as to reserve a suitable room for him? Yours sincerely 作文2：Hi Mary, Look. I’m really sorry to have to trouble you but Peter Watson – a really important client – is visiting the company for three days in October, starting on 22nd, to discuss a contract with us. Please will you book for Mr Watson a really nice hotel room as soon as possible? Thanks very much. See you soon! 作文3 Mary, Mr Peter Watson is visiting us in October. Could you please hire a hotel room for him? He is arriving on 22nd October and will stay for three nights. If possible, the hotel should be one near the office. Thank you. You are going to host a press conference on a new product. Write a note to Mr Smith, the Research and Development Manager: , Informing him about the press conference , Asking him to submit a report on the development of the new products. 4 , Telling him when you need it. 范文 I am going to attend a press conference on the new product of our company next month. I need to have update information about our research and development. Please prepare a report on this topic for me by the end of next week. You have ordered some new office equipment. However, some of this equipment will arrive a week later than planned.Write a memo to all staff: , saying which equipment will be delayed , explaining when it will arrive , apologising for the delay. Memo To: All Staff From: Supplies Manager Date: 1 March 2005 Subject: New Equipment 词汇辨析：delay; postpone 范文： I have ordered some new PCs and monitors. Unfortunately the monitors will arrive in the second week of October. I apologise to the people who are waiting for a monitor. Your line manager asked you to write a report on your latest sales figures. Unfortunately it is not ready yet. Write an email to your manager: -apologising for the delay -giving the reason for the delay -saying when the report will be ready 范文： I' m sorry for the delay about the latest sales figures. I have to prepare our next meeting asking all the staff if they' ll come, booking hotel and so on. The report will be ready within two next weeks. Yours sincerly, 背景知识：line and staff management, line manager, staff manager You have recently started a new job and the Personnel Manager has asked you to write an article for the company magazine. Write a note to the Personnel Manager: -agreeing to write the article 5 -giving brief details of what you will write about -asking about the deadline for the article. 范文： I agree to write this article. I would like you know that I will write about the company's economic situation and its future. I would like to know what deadline it has. I look forward your answer. Thanks. 书信常用语言： Dear Sir or Madam----------Yours faithfully Dear Mr./Mrs./Miss/Ms Smith---------Yours sincerely Dear John-----------Best wishes (私人关系比较亲密) 信的开头： We are writing to enquire about …写信是询问关于…… We are writing in connection with … 写信是关于 …… We are interested in … and we would like to know … 我们对……感兴趣……我们想知道 asking if …感谢（某日）询问是否……的来信 Thank you for your letter of (date), enquiring about …感谢（某日）询问有关……的来信 We have received your letter of (date), enclosing …感谢（某日）的来信以及随信寄来的…… concerning …我们已收到（某日）关于……的来信 如果写信的开头或者是信中要提到某件事情： with reference to… 关于…… further to … 继……之后 with regard to … 关于…… I am writing in connection with … 我写信是为了…… A point in your letter gives us great concern that …我们很关心您信中提到的…… Regarding … 关于…… 告知好消息 I am pleased to tell you that … 我很高兴的告诉你/通知你…… I am delighted to inform you …… I am happy to advise you … We are pleased to inform you that We have pleasure in informing you that We have the pleasure to apprise you of We have the honour to inform you that (of) 坏消息 I regret to tell you that … 很遗憾/很抱歉告诉你/通知你…… I am sorry to inform you … I am sorry to advise you that … We regret that … 我们很遗憾…… 6 说明能做与不能做的事情 We are unable to … 我们不能…… We are able to … 我们能…… We have been forced to … 我们不得不…… 说明原因 This was owing to … 这是因为……(多半为坏消息) Due to … 这是由于 …… As a result of … 这是……的结果 Because of … 这是因为…… 请求采取行动，如果紧急的话，可以加上后面的词组 Please could you … as soon as possible 请你尽快…… We would be grateful if you could …without delay 如果你能尽快……，我们将不胜感激 We would appreciate it if you could … immediately… 如你能尽快…… 我们将不胜感激 道歉 We must apologize for … 我们必须为…… 表 关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf 示我们的歉意 We apologize for … 我们必须为……道歉 We are extremely sorry for … 我们为……感到抱歉 询问信息 We would like to know about/if … 我们想了解有关…… Please could you give us further detail about … 请给我们更多有关……的信息 We would be grateful if you could let us know about/if … 如果能告诉我们有关……，我们将不胜感激 We would appreciate it if you could inform us about/if … 如果能告诉我们有关……，我们将不胜感激 轻度抱怨 Unfortunately, 然后直接说不幸的事情发生了，比如， Unfortunately, we have not yet received your payment, we would be grateful if you could make the payment soon. 提起注意（用在强烈抱怨中） I should like to draw your attention to (the fact that) … 我想提请你们注意…… I should like to point out that … 我想指出…… I should like to remind you that … 我想提醒你们…… I hope that it is not necessary to remind you that …我希望没有必要提醒你们…… 警告 Unless… 除非……， 否则我们将不得不…… If … (not) …, we will be forced to … 如果……不……， 我们将不得不……. Ending a letter I look forward to hearing from you soon. in due course. 7 in the near future. If you have any further questions, please contact me on … 1. negotiating a contract offer, acceptance contract of sales/ lease, tenancy/ hotel booking 范文： Dear Mr. Westwood Thank you for your letter of 23 August conforming the details of our discussion. I would like to place an order with you for the following books: 20 sets of 3-volume Worldwide Encyclopaedia, 50 Worldwide CD-ROMs, 20 Complete Collection of Business Letters (Hardback) and 20 Complete Collection of Business (paperback) and 20 Complete collection of Business Letters CD-ROM pack. Please could you tell me if there is any discount for the sum of our order? Please find enclosed a cheque of $5,000 as a deposit. Could you tell me when they will be delivered? Looking forward to your early reply. Yours sincerely 签名 范文： Dear Sir or Madam I am writing in connection with your telephone order of 16 January, in which you enquired about our Model 783DK. Unfortunately, we have stopped producing this model due to the fact that sales are rather disappointing. However, we are able to supply you with a maximum of 20 boxes from our stocks. If you would like to order these, please could you inform us as soon as possible, then your order will be dealt with top priority. I look forward to your reply. Yours faithfully 签名 , Read this part of a fax from Sally Saunders, a hotel conference manager. To: .......................... Fax No: .......................... From: Sally Saunders Date: 1 March 2005 Pages (incl cover): 3 Thank you very much for your letter, enquiring about availability of conference facilities at this hotel for 1-4 September. I note your request for a special menu for the conference dinner on your final evening. You will find suggestions enclosed. Unfortunately, during the week you have chosen for your conference, there is a trade fair. Therefore, we have very few single rooms available. I could offer you twin-bedded rooms, or perhaps you would consider moving your conference to the following week? 8 I look forward to receiving your booking and choice of dishes for the conference dinner. --Write a fax to Mrs Saunders: , thanking her for her fax , confirming your original dates for the conference , booking 20 twin-bedded rooms , telling her which dishes from the menu you require for the conference dinner. --Write 60-80 words on your Answer Sheet. Do not include postal addresses. 相关词汇： roast duck, spring roll, fried eggs, dumplings, stewed beef, hot pot, barbeque fish and chips, smashed potatoes, baked beans 范文 Fax to Sally Saunders Dear Mrs Saunders Thank you for your fax. I am afraid I confirm my original dates for the conference because we cannot move it to the following week. I am going to book 20 twin-bedded rooms. About the special menu – I would like some typical dishes because most of the participants come from other countries. I look forward to hearing from you. Yours sincerely 2. Complaining and apologizing () 投诉信结构：投诉事由、详述事件/投诉理由、提出要求、索赔 词汇：compensate, indemnify, refund, apologise 常用句型： Letters of complaint I am writing to complain about … I am not satisfied with … I must therefore insist that … 范文 Dear Sir or Madam I am writing about the heating unit you installed for us on 15 March last year. Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks. I should like to remind you that we wrote to you on 9 th December last year because it was making a strange noise, but you did not give us a reply. We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000. Your faithfully 签名 9 Dear Sir or Madam I am writing to complain about your Tour 5210 to Mexico on 15 June. The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said “superior hotels and fantastic food all the way”. We must insist, therefore, that you refund at least 10% of our money as compensation. If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper. Yours faithfully 签名 Letters of apology I am writing to apologise for/about This was due to … Unfortunately, we have been unable to … I am sorry for any inconvenience this has caused. I can assure you that we will… 范文 Dear Sir or Madam Thank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality. The cause of the problem was a faulty packing machine. This has now been repaired, and I can promise you that this type of problem will not happen again. We will, of course, replace your faulty delivery free of charge. I would like to offer our apologies once again and thank you for being an excellent customer. Yours faithfully 签名 3. invitations and replies 句型： Inviting/ Offering We should like to invite you... We should be very pleased if you could... We should be delighted if you could... Thanking Thank you (very much) for your (kind) invitation to... It was very kind of you to invite me to... I was delighted to receive your invitation to... Accepting I would be very pleased to... I should be delighted to... 10 Declining Unfortunately, due to ......, I am unable to...... I am afraid I am unable to… 例题： 要点：邀请访问英国并且参观工厂请客人看剧; 日期在11月 内容点 Thanking Ms Goddard for her letter accepting the invitation to the theatre saying the dates are unsuitable and explain why suggesting an alternative date 范文 Dear Ms Goddard, With reference to your letter of November 3, I am writing to thank you for your kind invitation. I would be very pleased to accept your invitation to see Trackplus’s production facilities. I should also be delighted to accept your offer of arranging for me to see a play in the West End. Unfortunately, due to a business trip abroad, I am unable to come to England at the end of November as you suggested. However, as I feel it is important that we meet before Christmas I would be grateful if you could tell me if the second week of December would be suitable for you? I look forward to hearing from you again. Yours Sincerely Paolo Fellini Dear Sir or Madam Thank you for your interest in ________________. 感谢你对 …… 的兴趣 下面罗列考试指令的要求，或者是所做的各条批注，比如： We are enclosing ___________________and __________________. 随信寄上________和__________。Also we are sending you _________________ which （如有需要加一定语从句）_____________________. 同时，我们还给您寄来了_________。 __________________________________. 此处加上其他考试指令的信息，比如： We allow a proper discount according to the quantity ordered. 对于大宗定单，我们提供相应折扣 I hope that this information will help you. 期待这些消息会对你有所帮助。 如果有可能有定单，则加上下面的话， We are looking forward to your order and you may be assured that it will receive our prompt and careful attention. 期待你的定单，请相信我们会以最快速度妥善处理您的定单。 Yours faithfully 11 Dear Sir or Madam With reference to / We thank you for your letter of 日期 concerning _____. 感谢你在______关于________的邮件。We are very pleased to offer the following information. 下面罗列考试指令的各条要求，可以直接陈述，或者如果是好消息可以这样， _________________________________________________ I am very happy to inform you that ______________________. 很高兴通知您…… We are pleased to advise you that_______________________. 很乐意告诉您…… 继续罗列 Please contact me if you need any further information. 如果需要更多的信息，请你与我联系 Yours faithfully Dear Mr ____, Thank you for your letter of 日期 concerning _________________ 阐述写信事由. （First of all, I would like to apologise for the unsatisfactory handling of your order.） 下面可以开始罗列考试指令，或者考题上的各条批示，或者 note。要按照批示的顺序逐条罗列，可以直接复述批示，也可以在复 述批示之前加上上面句型模版中的“提及”句型。比如 With regard to the _________, 至于……，this was owing to __________.这是因为……（有时候需要自己想理由是为什么的时候，可以说时间冲突，员工生病，不可抗力等）。 As for the _____________ 至于……, ____________________________. 这里进一步说明。 We are sorry for the possible inconvenience caused to you. 无论什么理由，如果引起了对方的不便，总需要表示歉意。 Yours sincerely Dear Sir or Madam We learn from _______________ that you are a leading company in the field of _______________________ in your country. 我们从…… 处得知你是你国……行业的龙头老大。 下面罗列考试指令的各条要求，比如 We are present, very much interested in ____________________ and would appreciate your sending us ____________________. 我们现 在对你们的……非常感兴趣，如果贵公司可以给我们寄来……的话，我们会很感激（通常都是些catalogues, sample books or samples之类的） Please give us detailed information of _______________. 请给我们关于……的具体信息（通常都是prices, discounts, and terms of payment之类的） We hope this will be a good start for a long and profitable business relationship. Yours faithfully Dear Sir or Madam Please accept my apology for _____________ on 日期. I had the appointment written on my calendar and was looking forward to the occasion, but________________.(开始解释原因，通常都是突发事件等不可抗力) 我的日期表上写的很清楚这次活动，而且我也热切的期盼这次活动，但是……。 I will call you on 日期 to see if we can ______________（补救措施） at your convenience. 我将会在合适的时候给你电话，安排补救措施。 We hope that this has not caused you any inconvenience. 我们希望这不会给你造成不便。 Yours faithfully 12 Dear Ms _____, I am writing to inform you that we have to make a few changes to the original arrangements on__. 开门见山，我写信是为了指出在某某日期作出的最初安排上，我们需要一定的变动。 下面罗列各项改动，可以直接说明改变后的情形，或者也可以在说明变动之前加上上面句型模版中的“提及”句型。如果改动较多，不妨用数字，或者firstly之类的来标明。 比如____________ is ___________ now. Firstly, ___________ 被改变的主体 will be _________ than what we originally planned. Secondly, please note that as _________________阐释原因，引起下文, _______ will be ________________. With reference to … as we have arranged before, we would like to make a little change that … 阐述变化 If you have any questions, please do not hesitate to contact me. Yours sincerely Dear Sir or Madam I am writing in connection with ___________________. 指出写信的原因。 Unfortunately, ___________________________. 根据考试指令，逐条描述事故的经过，或者出错的事情。不幸的是…… We would be grateful if you could _________________________. 要求对方逐条采取行动。如果你能尽快……，我们将不胜感激。对对方提出要求的时候，措辞要精确。 We are looking forward to your prompt reply. 我们在等待您及时的回复。 Yours faithfully Dear Sir or Madam I am writing to complain about _____________________. 我写信是来投诉有关…… ___________________这里仔细具体的描述事故的经过，或者出错的事情。 I hope that it is not necessary to remind you that __________________. 提醒对方注意（通常都是己方所面临的困境和现实，以前的联 系， 合同 劳动合同范本免费下载装修合同范本免费下载租赁合同免费下载房屋买卖合同下载劳务合同范本下载 条文，对方是屡次犯错，对方以前的承诺或者广告）我希望没有必要提醒你们…… I must insist, therefore, you ____________________. 要求对方采取行动，我必须要求你采取相应对策以…… If _____ (not) _______, we will be forced to __________.给对方以警告，通常都是cancel the contract with you, take legal action, 或者是 write to the press如果……不……， 我们将不得不……. Yours faithfully 13