酒店总机英语口语
Useful Expressions
1、Sorry， he has moved to another roo.
2、Please press “8“ first and when you hear the dial tone， press the number you want.
3、Sorry， I can't hear you. Could you please speak a little louder,
4、Sorry， I can't follow you. Could you speak slowly,
5、Sorry， there is a trunk call for you， please hang up your receiver.
6、There is a cross line， please dial again.
7、The line is busy， please call again after a while.
8、I'll transfer your call to Information desk， you should check the room number first.
9、May I read back the message to see if it's correct， please,
10、Just wait a moment and I'll connect you.
11、Would you please tell me the spelling of your name,
12、They aren't answering.
13、I'm sorry， there's no reply from the room 1111.
14、Under the 10th floors， please press “0“ first and the room number.
15、May I know your room number， please,
16、If you have any questions， please call me.
17、Will you please think it over once more,
18、Don't worry. I'll wake-up you on time tomorrow morning.
19、Sorry， the receiver in his room is not on the right place.
20、Would you like to leave a message,
Conversation
A
Operator: Yuhuan Grand Hotel. May I help you,
Guest: Yes. May I speak to Mr John, His room number is 1111.
O: I'll put you through， madam……sorry，there is no answer. May be he is out. would you
like to leave him a message or to call it again,
G: Could you try again,
O: Certainly， madam. Just a moment， please……Thank you for waiting. I'm afraid there is still no reply.
G: I see. I'd like to leave a message. Can you help me,
O: Certainly， madam. Go ahead， please.
G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I can't
to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.
O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right,
G: Yes， that's right. Thank you～ Good-bye～
O: You're welcome. Good-bye～
B
Operator: Operator. May I help you,
Guest: Yes. Can you tell me how to make the IDD call,
O: Certainly， sir. Please press “8“ first and then the country code and area code， then the number you want.
G: I see. And how to make the room-to-room call,
O: For calls room-to-room. up the 10th floors， please press “0“ first and then the room number， abore the 10th floors， you could direct dail the room number， there must be four digits in the final number.
G: I see. Thank you～ Could you give me a wake-up call tomorrow morning,
O:Certainly， sir. At what time,
G: What's the Breakfast time,
O: Oh， it's 7:00-9:00 a.m at the banquet hall on the ground floor.
G: OK， please call me at 7:30 a.m.
O: OK， room 1111， call at 7:30 a.m. Am I correct,
G: Yes. Thank you. Good-bye～
O: Not at all. Good-bye～
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