客房部经理近期工作计划

客房部经理近期工作 计划 项目进度计划表范例计划下载计划下载计划下载课程教学计划下载 为实现宾馆新楼顺利开业并完成“七夕”文化节庆接待工作的既定目标，同时完善部内组织架构、明确员工工作职责，提升宾馆客房部整体服务质量，近期 工作计划 幼儿园家访工作计划关于小学学校工作计划班级工作计划中职财务部门工作计划下载关于学校后勤工作计划 如下: 一、人员配备及各自工作职责 根据岗位工作制制订客房部员工需求，运用垂直管理模式，设经理1名，领班2名，岗位员工23人。具体分配如下: 1、设经理1名，主持客房与前厅日常经营工作，协调各部门之间的关系。 2、新楼共有71间客房，共需客房人员16人。 领班1名:领班负责监督做房质量、房态控制并统筹客房工作任务分配客房、负责员工考核、绩效统计等工作。工作时间:8:00~12:00;14:00~18:00。 清扫员7名:专职负责客房清扫并做好相关记录。按出租率90%，每位清扫每天做房9间计算，需要客房清扫员7名。工作时间:8:00~16:00。 管家7名:负责退房查房、对客服务，并维护楼层公共区域卫生。每两层楼配管家1名，负责公区卫生及客房查房工作，管家分大三班，早班3人，中班2人，晚班2人，共7人。工作时间，早班:7:00~15:00;中班:13:00~22:00;晚班:22:00~7:00。 机动人员1名:考虑员工出勤率和出租率波动，设机动人员1名。 3、前厅实行四班三倒，需要收银员、接待员各4名，考虑员工出勤率和出租率波动，设机动人员1名兼领班职，协助经理统筹前厅管理及重要接待工作。共计9人。 收银员、接待员按三班制，工作时间为:早班7:00~14:30;中班14:30~22:30;晚班22:30~7:00 。 领班为行政班，工作时间8:00~12:00，14:00~18:00(根据季节调整)。 4、根据星级酒店 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 ，前厅必须配备礼宾部，但根据酒店前厅面积较小，礼宾部岗位由前台兼任。 二、房价体系 客房收入直接影响酒店营业额，房价体系则直接影响酒店客房收入，新楼开green space to drain that: (1), to drain the slopes meet the design requirements, pipe elevation deviation shall not exceed ? 10MM. (2), pipe connections require socket or confinement of the interfaces should be straight, ring-shaped gap should be uniform. Gray should be dense, full, with interface surfaces should be smooth, uninterrupted and cracks and hollowing phenomenon. (3), drainage pipeline depth should according to water wells and linking the slope of the pipe and the external loads identified, overburden depth not less than 30CM. C when using external drainage, green water, open ditch near the bottom shall be not less than the high water level of water. Second, ensure good maintenance management of organizational measures 1, organizational measures and technical measures (1) the Organization establishing on-site management of the guarantee system, established based on the maintenance lead maintenance quality management assurance system, implementation of project quality management by objective. According to the characteristics of this conservation project, clear criteria for departments working duties, forming an effective quality assurance system. (2) the establishment of a complete system of quality inspection and supervision to ensure: group self-inspection, mutual, head of reinspection, lead check and unit leadership, party a staff review. 2, technical measures (1) watering ? water should be set depending on the weather conditions, on sunny days, flowers and watering in the afternoon every day, woody plants watered once a day. ? to clean the tree easy line of water to people, so pay attention to pedestrians before opening water cannon dynamic, open to short distance when spraying (beckoned passers-by), in principle every time the grass sprayed 10 minutes, spraying throughout the remaining 20 minutes. (2) spray ? sprays in this context, refers to 业在即，建议采用三级房价体系，即门市价、散客价和协议价三种价格。其具体关系如下: 散客价,门市价*0.7 协议价,门市价*0.5 房价体系 七折(散客价)五折(协议价) 门市价 九折 八折 六折 标准间 单人间 套房 门市价做为酒店前厅挂牌公示价格，散客价为前厅人员卖房给散客的最低房价，协议价为会务、团队、熟客等特殊住客的优惠价格，协议价入住需前厅领班或部门经理同意。 为配合酒店房价体系建立，计划在酒店客房市场稳定后，实行酒店入住协议制，由客房经理主导，与各常住单位签订客房住房协议，便于酒店维护成熟的客源市场。 三、薪酬激励体系 宾馆现行资薪体系不能完全调动员工积极性，为提高员工工作效率及服务质量，客房部计划实行绩效奖励制度，具体内容如下: 1、楼层薪酬激励体系 楼层工作量均可以以员工工作房量进行统计，楼层人员薪资适合“底薪+考核+绩效”的综合模式。当前酒店楼层清扫人员底薪是以郧西酒店行业平均水平确定，在本 方案 气瓶 现场处置方案 .pdf气瓶 现场处置方案 .doc见习基地管理方案.doc关于群访事件的化解方案建筑工地扬尘治理专项方案下载 中实行“多劳多得”的绩效制度，员工绩效奖金大幅提高，在保证员工收入略有提升的前提下，建议适当调整现有底薪，初步确定楼层员工底薪500元/月，设领班岗位工资200元/月(领班仅参与考核，不参与绩效提成)。根据岗位不同，分别确立考核薪资及绩效薪资。 A、清扫 考核:衡量清扫人员工作量的是做房量，考核清扫人员业务能力的则是做房速度及宾客满意度。根据酒店客房换住率高，房间清扫压力大的特点，在酒店现有考核的基础上，增加以做房速度为考核标准的岗位考核，本考核奖金为50元/green space to drain that: (1), to drain the slopes meet the design requirements, pipe elevation deviation shall not exceed ? 10MM. (2), pipe connections require socket or confinement of the interfaces should be straight, ring-shaped gap should be uniform. Gray should be dense, full, with interface surfaces should be smooth, uninterrupted and cracks and hollowing phenomenon. (3), drainage pipeline depth should according to water wells and linking the slope of the pipe and the external loads identified, overburden depth not less than 30CM. C when using external drainage, green water, open ditch near the bottom shall be not less than the high water level of water. Second, ensure good maintenance management of organizational measures 1, organizational measures and technical measures (1) the Organization establishing on-site management of the guarantee system, established based on the maintenance lead maintenance quality management assurance system, implementation of project quality management by objective. According to the characteristics of this conservation project, clear criteria for departments working duties, forming an effective quality assurance system. (2) the establishment of a complete system of quality inspection and supervision to ensure: group self-inspection, mutual, head of reinspection, lead check and unit leadership, party a staff review. 2, technical measures (1) watering ? water should be set depending on the weather conditions, on sunny days, flowers and watering in the afternoon every day, woody plants watered once a day. ? to clean the tree easy line of water to people, so pay attention to pedestrians before opening water cannon dynamic, open to short distance when spraying (beckoned passers-by), in principle every time the grass sprayed 10 minutes, spraying throughout the remaining 20 minutes. (2) spray ? sprays in this context, refers to 月。每月由领班负责对清扫人员进行考核。能在30分钟独立完成脏房清扫工作，并能保证清扫质量者，获得计件提成资格。 绩效(计件提成):每名清扫人员清扫一间走客房，经领班查房合格后，提取相应绩效工资。标准间及单人间每间提成1元，套房每间提成2元。为保证清扫人员做房质量，每日由经理负责抽检做房情况，发现做房质量不合格、做房速度慢者，扣除当日绩效。每日清扫人员做房量由清扫进行统计，报领班确认后存档，每月汇总后上报财务。以清扫每天做房8间统计，绩效奖金约为8*28,224元。 本方案下，清扫人员每月总工资约为500+50+224,774元。此工资受住房率影响较大，若入住率较低，则员工每日做房量下降，导致员工工资下低，若入住率较高，则员工每日做房量上升，从而拉动工资上涨。 B、管家 考核:以管家查房速度、查房准确率、对客服务技能及公区卫生状况为考核标准，设立管家考核奖金50元。每月由领班负责对楼层管家进行考核。 绩效:管家除基本工作公区卫生外，查房工作可以以查房量进行准确统计，由于查房速度较快，管家每成功检查一间走客房后提成0.5元。每日清扫人员做查房量由管家进行统计，报领班确认后存档，每月汇总后上报财务。以管家每天查房20间统计，绩效奖金约为0.3*20*28,208元。 补帖:针对夜班员工工作时间的特殊性，增加夜班员工补帖，每天2元。 本方案下，管家每月总工资为500+50+208,758元。此工资为管家最高工资。 2、前厅薪酬激励体系 A、底薪 前厅工作人员为服务型人员，负责酒店住客的接待、结算工作，直接影响酒店服务水平，需要人员的素质较高，结合酒店目前的人事状况及郧西酒店行业平均底薪，为保障酒店在人才市场的竞争优势，前厅员工基本底薪为550元/月。领班岗位工资200元/月。 前厅每月底薪总计:550*8+750,5150元。 green space to drain that: (1), to drain the slopes meet the design requirements, pipe elevation deviation shall not exceed ? 10MM. (2), pipe connections require socket or confinement of the interfaces should be straight, ring-shaped gap should be uniform. Gray should be dense, full, with interface surfaces should be smooth, uninterrupted and cracks and hollowing phenomenon. (3), drainage pipeline depth should according to water wells and linking the slope of the pipe and the external loads identified, overburden depth not less than 30CM. C when using external drainage, green water, open ditch near the bottom shall be not less than the high water level of water. Second, ensure good maintenance management of organizational measures 1, organizational measures and technical measures (1) the Organization establishing on-site management of the guarantee system, established based on the maintenance lead maintenance quality management assurance system, implementation of project quality management by objective. According to the characteristics of this conservation project, clear criteria for departments working duties, forming an effective quality assurance system. (2) the establishment of a complete system of quality inspection and supervision to ensure: group self-inspection, mutual, head of reinspection, lead check and unit leadership, party a staff review. 2, technical measures (1) watering ? water should be set depending on the weather conditions, on sunny days, flowers and watering in the afternoon every day, woody plants watered once a day. ? to clean the tree easy line of water to people, so pay attention to pedestrians before opening water cannon dynamic, open to short distance when spraying (beckoned passers-by), in principle every time the grass sprayed 10 minutes, spraying throughout the remaining 20 minutes. (2) spray ? sprays in this context, refers to B、绩效 前厅是酒店的核心岗位，直接影响宾客对酒店的整体印象和服务评价，同时，前厅接待人员也是酒店房价的最终决定者，为保证前厅人员的服务质量和提高酒店平均房价，客房部前厅实行“业务考核、销售提成”的方案。 业务考核:以前厅人员服务态度、服务礼仪、业务能力及宾客意见为考核标准，设立前厅员工个人绩效考核工资50元/月。 销售提成:为鼓励为前厅人员主动销售酒店客房，设立酒店销售提成，前厅接待人员每卖出一间协议价住房提成0.5元，每卖出一间折扣价房间提成5元，每卖出一间全价房提成10元，月底统一结算。为保证团队内部公平，前厅提成由当班人员平分。 绩效工资由员工工作量及服务质量决定，考核工资上限为50*9,450元. 销售提成根据现有客源测算，折扣价房率约为2%，全价房率约为0，协议价住房率约为80%。入住率按90%计算得每月出租房间共计1917间，则销售提成约为1917*80%*0.5+1917*2%*5,958.5元。 实行本薪酬激励体系每月前厅人力成本预算为5150+450+958.5,6558.5元。人均728元。此工资为前厅人员平均水平，具体工资受个人销售能力影响而略有波动。 本薪资计划报由人事部，于经理上任次月正式实施。 四、注重成本控制 客房部是酒店的主要创收部门，同时也是酒店成本费用最高的一个部门，本着节约就是创利润的思想，客房部计划从开业起就注重成本控制，工作初期重要从以下方面着手: 1、 建立客房易耗品领用制度，配套增加客房损耗表，由清扫人员做好每间房易耗品使用统计。 2、 主抓节能环保:采取每日早晨要求对退客楼层的走道灯关闭，中班六点后再开启;查退房后拔掉取电牌;房间空调均在客人预抵前开启等等节电措施，节约酒店能源消耗。 3、 注重费物利用:要求客房员工回收客用一次性低值易损易耗品，注重费green space to drain that: (1), to drain the slopes meet the design requirements, pipe elevation deviation shall not exceed ? 10MM. (2), pipe connections require socket or confinement of the interfaces should be straight, ring-shaped gap should be uniform. Gray should be dense, full, with interface surfaces should be smooth, uninterrupted and cracks and hollowing phenomenon. (3), drainage pipeline depth should according to water wells and linking the slope of the pipe and the external loads identified, overburden depth not less than 30CM. C when using external drainage, green water, open ditch near the bottom shall be not less than the high water level of water. Second, ensure good maintenance management of organizational measures 1, organizational measures and technical measures (1) the Organization establishing on-site management of the guarantee system, established based on the maintenance lead maintenance quality management assurance system, implementation of project quality management by objective. According to the characteristics of this conservation project, clear criteria for departments working duties, forming an effective quality assurance system. (2) the establishment of a complete system of quality inspection and supervision to ensure: group self-inspection, mutual, head of reinspection, lead check and unit leadership, party a staff review. 2, technical measures (1) watering ? water should be set depending on the weather conditions, on sunny days, flowers and watering in the afternoon every day, woody plants watered once a day. ? to clean the tree easy line of water to people, so pay attention to pedestrians before opening water cannon dynamic, open to short distance when spraying (beckoned passers-by), in principle every time the grass sprayed 10 minutes, spraying throughout the remaining 20 minutes. (2) spray ? sprays in this context, refers to 物回收利用，如将费弃的客用牙膏做为计划卫生中茶具的清洁剂使用，将牙刷、梳子等塑胶产品回收后可卖给废品收购站等。 五、部门 管理制度 档案管理制度下载食品安全管理制度下载三类维修管理制度下载财务管理制度免费下载安全设施管理制度下载 1、例会制度:为协调部门内部关系、加强部门内部交流，我部决定每周定期举行一次部内例会，每天举行一次晨会。由经理主持，部门人员必须参加，做好详细的记录，并为部门工作发表自己的看法。 2、培训制度:根据员工实际情况，由部门经理主持，定期组织培训，培训内容主要包括宾馆的经营政策、员工服务技能及服务理念、酒店设备的操作流程，对客沟通技巧及相关的安全、卫生培训。定期进行考核，不合格人员不得上岗。 3、绩效制度:引入绩效制度，对于前厅部员工主动销售的散客住房，实行阶梯式提成方案，客房做房员工在发放底薪的基础上，实行计件工资制，以绩效制度激发员工工作热情。部门提成由领班负责统计，于每月底经经理审核后上报财务，于次月以工资形式发放至员工帐户。 六、培训计划 结合酒店员工状况，在前厅员工接受新酒店管理软件培训期间，由客房经理负责，利用客房部工作人员闲暇时间，在酒店会议室进行分批培训。针对前厅和客房部制定近期培训计划: 1、整体培训(2课时):酒店现状、酒店房价体系、酒店组织架构、员工服务意识、员工服务礼仪、节能环保、安全消防等。 培训目标:使部门员工对酒店整体状况有初步了解，规范各岗位的服务用语，提高对客服务质量，增加员工服务意识和精神面貌。 2、前厅(4课时):酒店接待礼仪、宾客入住流程(接待、收银)、前厅软件操作(入住、退房、挂帐、夜审等)、各类退房程序、酒店客房销售技巧。 培训目标:使前厅员工了解工作职责和工作流程，在掌握前厅操作软件的基础上，有专业的服务技能和待客素质。 3、客房(4课时):客房房态控制、客房清扫程序、客房服务人员服务礼仪、客房查房程序、计划卫生方案等。 培训目标:使客房员工了解工作职责和工作流程，在掌握基本清扫、值班技green space to drain that: (1), to drain the slopes meet the design requirements, pipe elevation deviation shall not exceed ? 10MM. (2), pipe connections require socket or confinement of the interfaces should be straight, ring-shaped gap should be uniform. Gray should be dense, full, with interface surfaces should be smooth, uninterrupted and cracks and hollowing phenomenon. (3), drainage pipeline depth should according to water wells and linking the slope of the pipe and the external loads identified, overburden depth not less than 30CM. C when using external drainage, green water, open ditch near the bottom shall be not less than the high water level of water. Second, ensure good maintenance management of organizational measures 1, organizational measures and technical measures (1) the Organization establishing on-site management of the guarantee system, established based on the maintenance lead maintenance quality management assurance system, implementation of project quality management by objective. According to the characteristics of this conservation project, clear criteria for departments working duties, forming an effective quality assurance system. (2) the establishment of a complete system of quality inspection and supervision to ensure: group self-inspection, mutual, head of reinspection, lead check and unit leadership, party a staff review. 2, technical measures (1) watering ? water should be set depending on the weather conditions, on sunny days, flowers and watering in the afternoon every day, woody plants watered once a day. ? to clean the tree easy line of water to people, so pay attention to pedestrians before opening water cannon dynamic, open to short distance when spraying (beckoned passers-by), in principle every time the grass sprayed 10 minutes, spraying throughout the remaining 20 minutes. (2) spray ? sprays in this context, refers to 能的基础上，提升员工服务意识。 以上培训计划中实际操作部分由老员工捎带新员工进行实际操练。 七、新楼卫生计划 客房为新建客房，在装修工程全面完工后，全部人员(包括前厅人员)投入客房清扫工作，进行一次细致打扫、检查，确保客房卫生状况。新楼卫生计划如下: 1、按楼层进行自上而下，按档次由高到低进行清扫。清扫过程中由老员工捎带新员工进行卫生清扫，以巩固前期培训计划。 2、建立“三级查房制度”，实现员工自查、领班普查、主管抽查有机结合，做到层层把关，力争将疏漏降到最低。检查内容包括卫生状况、房间设备运行状况、房间易耗品和卖品配置等。 3、按楼层、分类别进行客房固定资产盘存，并做为盘存范本备案。 八、建立宾客档案 客户档案是饭店的宝贵资源，在前台设立客户档案簿，负责饭店客户档案的收集和管理，由经理监督，接待人员利用前台操作系统统计、提取、填写宾馆常客联系方式、住房喜忌、客户类型等资料，方便服务人员及管理人员提供个性化贴心服务，增加宾客对宾馆的认同感。 在新楼建成开业之即，新楼客房部也将以全新阵容和高涨热情迎接四方来客，本工作计划是以协调、承起为主，利用本人在酒店前厅的工作经验，结合宾馆实际情况设计初步框架，目的是提高员工工作的时效性、专业性和主动性，具体细节有待在实际工作中进一步细化实。 green space to drain that: (1), to drain the slopes meet the design requirements, pipe elevation deviation shall not exceed ? 10MM. (2), pipe connections require socket or confinement of the interfaces should be straight, ring-shaped gap should be uniform. Gray should be dense, full, with interface surfaces should be smooth, uninterrupted and cracks and hollowing phenomenon. (3), drainage pipeline depth should according to water wells and linking the slope of the pipe and the external loads identified, overburden depth not less than 30CM. C when using external drainage, green water, open ditch near the bottom shall be not less than the high water level of water. Second, ensure good maintenance management of organizational measures 1, organizational measures and technical measures (1) the Organization establishing on-site management of the guarantee system, established based on the maintenance lead maintenance quality management assurance system, implementation of project quality management by objective. According to the characteristics of this conservation project, clear criteria for departments working duties, forming an effective quality assurance system. (2) the establishment of a complete system of quality inspection and supervision to ensure: group self-inspection, mutual, head of reinspection, lead check and unit leadership, party a staff review. 2, technical measures (1) watering ? water should be set depending on the weather conditions, on sunny days, flowers and watering in the afternoon every day, woody plants watered once a day. ? to clean the tree easy line of water to people, so pay attention to pedestrians before opening water cannon dynamic, open to short distance when spraying (beckoned passers-by), in principle every time the grass sprayed 10 minutes, spraying throughout the remaining 20 minutes. (2) spray ? sprays in this context, refers to