饭店常用英语

饭店常用英语 本书以提高酒店服务员工的英语口语水平为目的，分为“客房预订”“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店 标准 excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载 的服务流程为为一体，精心编辑了一个个典型情境中服务人员所需的应急用句。希望本书能够满足相关从业人员提升英语水平的需要。 2008年在一天天走近我们，如何向世界展现“新北京、新奥运”这一主题，成为我们共同努力的目标。在全力打造基础建设的同时，我们的服务行业也要积极营造一个高质量、高标准的“软件服务系统”。. 本书以提高酒店服务业员工的英语口语水平为目的，在编写上力求“口语地道，情景细化，即学即用”。全书共分为“客房预订”、“登记入住”、“前台服务”、“客房管理”、“处理投诉”、“餐饮部”、“康体娱乐部”、“商场部”、“结账与道别”九个部分，以酒店标准的服务流程为主体，精心编辑了一个个典型情境中服务人员所需的应急语句。通过系统地归纳、整理使学习者能够迅速把握本行业的常用英语口语，掌握典型情境的应急语句，并能在实.. section 1 01客房预订 making a reservation. 1 i need to make a resevation for this weekend. 2 do you have any room available for friday. 3 i need a room for Thursday . 4 i need to see if you have a room available for the night? 5 i'd like to reserve a room in your hotel. 6 i'd like to reserve two rooms for my friends. 7 is there a room available tonight? 8 do i pay in advance? 9 that's fine . i'll take it. 10 do you have a room? 11 i want to stay for 2 days. 12 i like to stay here for 3 nights. section 1 - 02 1 can i help you? 2 may i help you? 3 what can i do for you? 4 ROOM RESERVATIONS(客房预订部), May I help you? 5 certainly. 6 may i have your name? 7 may i have your phone number? 8 may i have your name and your initials? 9 how do you spell it? 10 We'll be expecting you next Tuesday. 12 we are glad to accept your booking. 13 thank you for calling us. section1- 03 询问日期及人数 1 from which date? 2 at what time will you arrive? 3 what time will you be arriving? 4 from which date and for how many nights? 5 are you with a company? 6 how long do you intend to stay? 7 for how many nights? 8 how many guests will there be in your party? 9 which date will there be? 11 how many people are there in your party? 12 one moment please, sir. yes, we can confirm 10 double rooms for 34 days. section1-04询问对房间的选择 1 which kind of room would you prefer? 2 what kind of room do you want? 4 with bath or without? 5 would you like a closed circuit(闭路电视) TV in the room? 6 i'm afraid we have no triple rooms, but we can put an extra bed into one of our double room. would that suit you? 7 if this is not possible , would you mind a joining room instead? 8 we have double rooms at 100 dollors and 150 dollors, which would you prefer? 9 the room is very sunny and comfortable. section1-05 对房间的要求 1 i want a quiet room. 2 do you have an inexpensive room? 3 do you have a better room? 4 do you have a cheaper room? 5 do you have a biger room? 6 do you have a room with a nice of view? 7 please give me a less expensive room. 8 i like a room with a bath. 9 i like a room with a shower. 10 is there a TV-set? 11 is hot water available any time? 12 may i see the room? 13 i like a room with a very large bed. section1-06 对房间的要求2 1 we will take two smoking connecting room. 我们需要2个可以抽烟的相邻的房间. 2 i want a cheap room with harbor view. 3 do you have a sea view or a mountain view? 4 have you got a vacant room on the fifth floor? 5 i want a room on the higher floor. 6 i want a room on the lower floor. 7 i want a twin room on fourth floor. 8 have you got a Studio Room, becuase i have to work there. 9 i like a Junior Suite 12 a Presidential Suite 13 i like a double room with two bath(s?). section1-07 关于房间价格 1 how much is the room please? 2 would you tell me the rate per night for a single room with a bath. 3 how much is a double with a bath , please? 4 hou much do you charge a day? 5 by the way, is that a special way for a good preservation(?) ? 6 we are for 10 percent discount for good presevation(?), sir. 7 the 60 dollors include the telephone, a major international newspaper. 8 for 70 dollors we will provide you with a telephone in the mini bar. 9 what's of price do you prefer? 10 services isn't included in the room rate. section1-08 关于房间价格2 1 a double room with a bath at the moment with the rate between 50 dollors and 70 dollors. 2 there's the minimum price for off season stage淡季 and the maximum price for peak season旺 季 3 that depend on what season is it. 4 it's 15 dollars for a single tax extra. 5 is it include tax and service charge? 含税和服务费吗? 6 do you need a deposit(押金,保证金)? 7 there is 20 percent discount. 8 it is about 45 dollors a day including heating fee取暖费 but excluding service charge. 9 we serve breakfast every morning. 10 the charge include only bed and breakfast. 此项收费只包含床位费和早餐费. section1-09 请来电人稍等 1 just a minute ,please. 2 one moment ,please. 3 cloud you please hold on? 4 wait a minute. 5 hold on ,please. 6 could you please hold the line? 7 would you mind waiting? 8 could you hold a little longer? 9 would you mind waiting for a few moment? 10 hello, are you still on the line? 11 hand on,please. 12 could you hold on a minute? section1-10 查看是否有空房 2 we do have a vacant seat(空房) for those day. 3 well, you can have a room on Wednesday. 4 there is a single room available for you. 5 there is not suite available on May 8th. 6 we don't have any room available for that week. 7 we don't have any single room available , would you mind a double room instead? 8 do you mind sharing a room with other people? 9 i suggest you make a reservation now, because there's a special discount. 10 the only room available at the moment is a suite. 11 you can have room 309.