电话营销培训流程

电话营销培训流程 短信内容 28万?中国原点龙安居国际商贸中心黄金旺铺天水团购现在火爆抢购中，首付9万起，单价6800元/?起。【天水XX房产】财富热线:0938-xxxxxx 电话营销培训流程 ? 电话营销的基本流程 ? 拨打电话的礼仪: —礼貌的开头语(您好) —用声调传达感情(要有喜悦的心情) —保持正确姿势 —左手拿听筒，右手记录 —复述来电要点 —礼貌的结束语 不应该做的 —不要用“喂”来接听电话。 —在接电话时不要做与工作无关的事情，如嚼口香糖。 —不要在讲电话的同时又和同事讲话，顾客在电话的那头可以听到。 —不要讲任何有关致电人不好的话，即便你认为你已经摁了“等候”键。 —沟通中不要常挂“就是说、啊、呀”等口头语。 ? 拨打电话的步骤 and other bad habits. Implementation to grab at the front, the maximum possible for jobs initiative to achieve efficient service. To carry forward the meticulous, detailed style. In the Office is no small matter. Business services a small mistake, it is possible to order at its meetings disrupted the entire, feedback on the content and timing a bit negligent, it could work in a passive position, slightly poor reception, may affect the image of a place and unit. Therefore, the Office staff with a high degree of professionalism and responsibility, serious and responsible, meticulous, careful to do everything to ensure that globalSmoothly. To carry forward the hard work, honest style. Adhere to the "Ning public and poverty, is not private and rich" old adage, bearing in mind the purpose of serving, consciously resist the erosion of various corruption and self-discipline, integrity, do not take leadership on behalf of the Office for personal affairs, not banner of leading organs of self-serving, and always maintain and carry forward the fine style of hard work, thrift and career, be honest and upright. Comrades, Government Office work task is glorious, a great responsibility. Hope the city's system of Government Office around the overall situation, pay attention to implementation of work in the purpose, give full play to staff aides, integrated and coordinated implementation, supervision, service functions, close contact, strengthen coordination, collaboration, efforts for grass-roots leadership services, service, quality and level of services for the masses to push to a new level. 2003 annual summary meeting of the Office of the municipal government reports on innovation — 问好 您好、上午好、下午好。 — 确认对方身份 您好、请问是**先生、**小姐。 — 自报家门 我这里是XX房产。 — 与顾客拉近距离 我这里是XX房产，你还有印象吗,今天打电话给您是 有个非常好的消息要带给您。 — 介绍活动内容 是这样的，我们自上月30日至本月30日将举办“28万?中国原点龙安居国际商贸中心黄金旺铺抢购活动”，活动期间预交订金100元可抵购铺款1000元的活动，我们每周免费安排天水客户到项目实地考察。 — 解除抗拒 忙、、、出差、、、不需要等。 — 尝试成交 我们想要把您作为贵宾邀请过来参加本次活动，您一定 会来 参加的对吧～ — 正式成交 那期待您活动的光临 and other bad habits. Implementation to grab at the front, the maximum possible for jobs initiative to achieve efficient service. To carry forward the meticulous, detailed style. In the Office is no small matter. Business services a small mistake, it is possible to order at its meetings disrupted the entire, feedback on the content and timing a bit negligent, it could work in a passive position, slightly poor reception, may affect the image of a place and unit. Therefore, the Office staff with a high degree of professionalism and responsibility, serious and responsible, meticulous, careful to do everything to ensure that globalSmoothly. To carry forward the hard work, honest style. Adhere to the "Ning public and poverty, is not private and rich" old adage, bearing in mind the purpose of serving, consciously resist the erosion of various corruption and self-discipline, integrity, do not take leadership on behalf of the Office for personal affairs, not banner of leading organs of self-serving, and always maintain and carry forward the fine style of hard work, thrift and career, be honest and upright. Comrades, Government Office work task is glorious, a great responsibility. Hope the city's system of Government Office around the overall situation, pay attention to implementation of work in the purpose, give full play to staff aides, integrated and coordinated implementation, supervision, service functions, close contact, strengthen coordination, collaboration, efforts for grass-roots leadership services, service, quality and level of services for the masses to push to a new level. 2003 annual summary meeting of the Office of the municipal government reports on innovation — 有效结束电话 祝您生活愉快„„ — 后续跟踪 进行回访顾客 ? 放松心情(脑筋急转弯) a 什么话世界通用, — 电话 b 什么东西使人变的言而无信? — 电话 ? 话述的讲解 范本: a 老客户 您好/上午好，**先生/小姐，我这里是XX房产，还有印象吗,(非常感谢)今天打电话给您是有个非常好的消息要带给您。是这样的，我们自上月30日至本月30日将举办“28万?中国原点龙安居国际商贸中心黄金旺铺抢购活动”，预交100元可抵购铺款1000元，首付9万起，单价6800元/?起，即抢可1.落户西安，2.子女有限上清华附中、附小，3.即抢即返3年租金，机会难得，我们想要把您作为贵宾邀请过来参加本次活动，到时我们会专门为您准备一份精美的礼品送给您。您一定会来参加的对吧～恩，那期待您活动的光临，祝您??? and other bad habits. Implementation to grab at the front, the maximum possible for jobs initiative to achieve efficient service. To carry forward the meticulous, detailed style. In the Office is no small matter. Business services a small mistake, it is possible to order at its meetings disrupted the entire, feedback on the content and timing a bit negligent, it could work in a passive position, slightly poor reception, may affect the image of a place and unit. Therefore, the Office staff with a high degree of professionalism and responsibility, serious and responsible, meticulous, careful to do everything to ensure that globalSmoothly. To carry forward the hard work, honest style. Adhere to the "Ning public and poverty, is not private and rich" old adage, bearing in mind the purpose of serving, consciously resist the erosion of various corruption and self-discipline, integrity, do not take leadership on behalf of the Office for personal affairs, not banner of leading organs of self-serving, and always maintain and carry forward the fine style of hard work, thrift and career, be honest and upright. Comrades, Government Office work task is glorious, a great responsibility. Hope the city's system of Government Office around the overall situation, pay attention to implementation of work in the purpose, give full play to staff aides, integrated and coordinated implementation, supervision, service functions, close contact, strengthen coordination, collaboration, efforts for grass-roots leadership services, service, quality and level of services for the masses to push to a new level. 2003 annual summary meeting of the Office of the municipal government reports on innovation b 陌生客户 您好/上午好，**先生/小姐(很高兴接通您的电话)我 这里是XX房产，今天打电话给您是有个非常好的消息 要带给您。是这样的，我们自上月30日至本月30日将 举行“28万?中国原点龙安居国际商贸中心黄金旺铺抢 购活动”，预交100元可抵购铺款1000元，首付9万起， 单价6800元/?起，即抢可1.落户西安，2.子女有限上 清华附中、附小，3.即抢即返3年租金，机会难得，到 时我们会专门为您准备一份精美的礼品送给您，周末/ 放假的时候您过来咨询一下，您一定会来参加的对吧～ 恩，那期待您活动的光临，祝您??? C隔天回访确认 上午好/您好，**先生/小姐，我这里是xx房产，是这 样的，我们的活动正在火爆进行当中，您是我们的贵宾， 怕您忙会忘了，所以给到您一个温馨的提示，请问您大 概什么时候回到呢,那期待您的光临，祝您??? ? 抗拒解答 a 忙 (忙是好事情，但今天也同样是一个非常好的消 息，简单跟您说一下好吗,就是XX月??????) b 没时间 (是吧，那我们活动正好是本月每个周周末， 应该会比较方便吧，错过了就可惜了～) and other bad habits. Implementation to grab at the front, the maximum possible for jobs initiative to achieve efficient service. To carry forward the meticulous, detailed style. In the Office is no small matter. Business services a small mistake, it is possible to order at its meetings disrupted the entire, feedback on the content and timing a bit negligent, it could work in a passive position, slightly poor reception, may affect the image of a place and unit. Therefore, the Office staff with a high degree of professionalism and responsibility, serious and responsible, meticulous, careful to do everything to ensure that globalSmoothly. To carry forward the hard work, honest style. Adhere to the "Ning public and poverty, is not private and rich" old adage, bearing in mind the purpose of serving, consciously resist the erosion of various corruption and self-discipline, integrity, do not take leadership on behalf of the Office for personal affairs, not banner of leading organs of self-serving, and always maintain and carry forward the fine style of hard work, thrift and career, be honest and upright. Comrades, Government Office work task is glorious, a great responsibility. Hope the city's system of Government Office around the overall situation, pay attention to implementation of work in the purpose, give full play to staff aides, integrated and coordinated implementation, supervision, service functions, close contact, strengthen coordination, collaboration, efforts for grass-roots leadership services, service, quality and level of services for the masses to push to a new level. 2003 annual summary meeting of the Office of the municipal government reports on innovation c 出差 (哦 这样 那挺辛苦的，这么好的机会还是不希 望您会错过，你大概什么时候回来呢,待会给您发条短 信，请您查收一下) d 您是怎么知道我的电话的,(不好意思，我只负责客服 这块，具体我也不太清楚，但我想今天告诉您的应该不 算是坏消息吧～) e不需要(那没关系，到时你方便的话也可以到我们商场 来坐坐，欢迎您把这个好消息带给您身边有需要的亲朋 好友。祝您???) and other bad habits. Implementation to grab at the front, the maximum possible for jobs initiative to achieve efficient service. To carry forward the meticulous, detailed style. In the Office is no small matter. Business services a small mistake, it is possible to order at its meetings disrupted the entire, feedback on the content and timing a bit negligent, it could work in a passive position, slightly poor reception, may affect the image of a place and unit. Therefore, the Office staff with a high degree of professionalism and responsibility, serious and responsible, meticulous, careful to do everything to ensure that globalSmoothly. To carry forward the hard work, honest style. Adhere to the "Ning public and poverty, is not private and rich" old adage, bearing in mind the purpose of serving, consciously resist the erosion of various corruption and self-discipline, integrity, do not take leadership on behalf of the Office for personal affairs, not banner of leading organs of self-serving, and always maintain and carry forward the fine style of hard work, thrift and career, be honest and upright. Comrades, Government Office work task is glorious, a great responsibility. Hope the city's system of Government Office around the overall situation, pay attention to implementation of work in the purpose, give full play to staff aides, integrated and coordinated implementation, supervision, service functions, close contact, strengthen coordination, collaboration, efforts for grass-roots leadership services, service, quality and level of services for the masses to push to a new level. 2003 annual summary meeting of the Office of the municipal government reports on innovation