nullBook 4 Unit 1Book 4 Unit 1nullWhen you have problems with faulty goods or services, it is often a good idea to put the details
of your complaint in writing. II. Practical WritingLetters of Complaint Practical Writing null Letters of complaint usually include the
following stages: Background – describe the situation
Problem – cause and effect
Solution
Warning (optional)
ClosingPractical Writing nullGeneral Tips: Try to make sure your letter is sent to the right
person or department.
Try and keep your letter short.
Be polite as sarcasm or rudeness will not help
your cause!
Say what you want for your complaint to be
resolved.
Give a reasonable timetable for action to be
taken before you will consider other options.
Keep a copy of letters you write.Practical Writing nullNow that you have learned tips of writing letters of complaint, the following are general
templates and sample letters.
You may get more details of writing this kind of
letters by learning them.Practical Writing Complaint Letter Templates & Sample Letters:Complaint letter Templates:Sample Letters:nullSample 1Practical Writing Dear Mr. Chang:
On September 10, our order for 280 women S cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled. We had the case investigated immediately, and the result shows the damage was due to improper packing, for which
the suppliers are definitely responsible. Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end
and reply to us. (Addresses are omitted)Sincerely yours, Sunny Lee Manager nullSample 2Practical Writing Dear Sir,
I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.
However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.
I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.
An early response will be appreciated. (Addresses are omitted)Sincerely yours, DonnanullYou bought a color TV from the Department Store yesterday. But when the TV set was sent to your home, you found there was no image in it. And the receptionist claimed that
they wouldn’t be responsible for it.
Now you write a letter to the sales manager requiring to replace the TV set within 7 workdays.Your TaskWriting—Practical WritingBook 4 Unit 2Book 4 Unit 2nullII. Practical WritingGraduation Certificate (毕业证
书
关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf
)Features:
With the signature of the president of
the university; Begins with “I hereby
certify that…”Practical Writing null2. With the words:
“成绩合格”, “修业期满”, “准予毕业”
“成绩合格”pass all the examinationsfulfill all the requirements prescribed by the Department“修业期满”Complete the four years’ courses“准予毕业”was allowed to graduategraduated from the universityPractical Writing nullSample 1
毕业证书
学生 赵虎君,性别 男,上海市人,一九八五年五月二日生,二零零四年九月至二零零八年七月 在本校计算机科学工程系计算机及应用专业肆年制本科就读,修业期满,成绩合格,准予毕业。
上海交通大学
校 长
(签名)
学校印章
Practical Writing nullGRADUATION CERTIFICATE
I hereby certify that Zhao Hujun, male, born on May 2, 1985, was a student of the computer application major of the Department of Computer Science & Engineering and, having completed the four years’ courses from September 2004 to July 2008 and fulfilled all the requirements prescribed by the Department, graduated from Shanghai Jiao Tong University in July 2008.
(Signature)
President
Shanghai Jiao Tong University
STAMP
Sample 1Practical Writing null毕业证书
学生陈松系浙江省宁波市人,现年二十四岁,于二零零四年九月入本校外国语言文学系英语专业,学习四年,按教学
计划
项目进度计划表范例计划下载计划下载计划下载课程教学计划下载
完成全部学业,成绩合格,准予毕业。第0364号
北京师范大学
校长
(签名)
二零零八年七月一日Sample 2
照片
Practical Writing nullSample 2Graduation Certificate
I hereby certify that Chen Song, aged 24, a student from Ningbo, Zhejiang Province, who was admitted to the English Program of the Department of Foreign Languages and Literature, 2004, has completed the four years’ courses and, having satisfied all the requirements set by the syllabus, graduated from Beijing Normal
University.NO.0364
Beijing Normal University
(signature)
Chancellor
Date: July 1, 2008
照片
Practical Writing null
Write a graduation certificate for yourself in English.Practical Writing Book 4 Unit 3Book 4 Unit 3nullII. Practical Writing Writing—Practical Writing Letters of ConsolationA consolation letter should not only be a letter of consolation but should also reassure and help in coping with pain better. The following are some
suggestions on how to go about it. nullBegin with determining the trouble that the recipient of the letter is facing and write
your letter accordingly.
2.Tell them that you can understand what
they are going through because you have
faced similar trouble yourself (if you have)
and reassure them of a human being’s
ability to deal with and overcome every
kind of trouble in life, however big it might
seem at the present time. Writing—Practical Writing(To be continued)nullWriting—Practical Writing3. Remind them again that time is a healer
and their present pain would definitely
heal with time.
4. Let the recipient of the letter know that
you grieved for them and wished that
there was something you could do to
lighten their burden of sorrow. Let them
know that you are always there for them
in case of any need, advice or guidance. null A letter to a relative
who was hurt in a car accidentWriting—Practical Writingnull
Dear Aunt Annie:
You may never know how shocked we were to hear that you were injured in a car accident last Sunday. We were, however, a bit relieved to learn later on that the injury was a minor one and you are back home now. But I am sure the shock
you received must be overwhelming.
I hope you will overcome the shock completely and enjoy your visit in New York.
Love,
LouiseWriting—Practical WritingnullA letter to a friend
who got a low TOEFL scoreWriting—Practical Writingnull
Dear Xiao Lu:
I am so sorry to learn of the unfortunate news that you didn’t score very high on the last TOEFL. I hope you won’t feel too discouraged by the results. You know you could have done better had you not been sick during the test day, and you know there will always be another chance to take the TOEFL. For now, just forget about the test and cheer up. You have more important things to do, such as school work and final examinations.
MargaretWriting—Practical WritingnullWrite a letter to a foreign professor who is ill.Writing—Practical WritingBook 4 Unit 4Book 4 Unit 4nullII. Practical Writing How to write an advertisement?
One trick to write an advertisement is brevity. The more words or lines you have, the more you pay. You certainly don’t want to pay extra money for your ad, so write smartly and briefly. Use commonly accepted abbreviations. Try to
include more information in fewer words.Writing—Practical WritingnullFor Sale
2004 Giant Bike
80% New
$180 or best offer
Call: 486-123456
IBM Computer
Good Condition
Runs exe. $2000
Call Ali, 470-4321A SampleWriting—Practical WritingnullYour TaskProduct:
Sony NW-MS11 Digital Music Player
Features:
Able to transfer Internet downloads and recordings from CDs; removable 128MB memory stick that stores 240 minutes of
music; rechargeable battery to support 10 hours listeningWrite an advertisement with the help of the
information given. Writing—Practical WritingBook 4 Unit 5Book 4 Unit 5nullReceiptA receipt is a written statement that proves one has received something, especially money. It is usually in a fixed format with the title of the company, the receipt number and the stamp of the company. What needs to be filled out includes the date, the amount of money and the receiver’s signature.Practical Writing II. Practical WritingnullSample1 (Formal)Nanning ARTS & CRAFT IMP. & EXP. CORP.
¥ 350, 000
No. 618
Nanning, Apr. 15, 2009
RECEIVED from Mr. Wang Meng
The sum of three hundred and fifty thousand yuan
only by check ¥ 350,000
Signature ____________ receiver stampPractical Writing nullSample 2 (Informal) No. 618 Nanning, May 25, 2009
RECEIVED from Mr. Nong Hua the sum of four thousand yuan RMB only by check ¥ 4, 000.00.
Signature ____________Practical Writing nullWrite a receipt for Mr. Robert Lee to certify that you received $ 500 from him on March 8, 2009.Practical Writing Your TaskBook 4 Unit 6Book 4 Unit 6null Example 1 : 14:28 Beijing time (06:28 GMT), May 12, an earthquake measuring 8.0 on the Richter scale struck Wenchuan County, Sichuan Province, China. Neighboring cities such as Jiangyou, Tianpeng, Guangyuan, Mianyang and Chengdu received extensive
damage and continuous aftershocks.Practical Writing whenwhatwherenullExample 2:Practical Writing Hurricane Dolly strengthened to a Category 2
hurricane Wednesday as it whipped the Gulf
Coast near the U.S.-Mexico border. whowhatwhenwherenullWrite a piece of the latest news which happened either home or abroad. Bear the 5 Ws in mind and state your news as concisely and accurately as possible.Your Task Writing—Practical WritingBook 4 Unit 7Book 4 Unit 7null II. Practical WritingPractical Writing IOU (收据)IOU means “I owe you”. IOU is a receipt and a written statement that proves one has borrowed something, especially money. What needs to be filled out may include the date, the time to pay back, the amount of money, the interest, and the
receiver’s signature.null1. Sample1 (Term Pay) May 25, 2005
Six months after date I promise to pay to the Financial Office of Guangxi University the sum
of 4,000 RMB Yuan for value received.
Wei Da
Practical Writing nullSample 2 (No Term Pay) March 15, 2005
To the Financial Office of Guangxi University:
IOU 4,000 RMB Yuan only.
Yang WeiPractical Writing null March 8 2005
Borrowed from the phonetics laboratory of Foreign Languages Department two
Sony cassette tapes.
Dong HuiSample 3 (Borrowing Objects)Practical Writing nullWrite an IOU to certify that you borrowed $ 5,000
from the Financial Department of Hui Huang Company on March 3, 2005. The interest is 3% per month. You have to return the sum within
seven months. 2. Your TaskPractical Writing null March 3, 2005
Seven months after date I promise to pay to Financial Department of Hui Huang Company the sum of five thousand dollars ($ 5, 000) only with interest of 3% per month.
________ (signature)ReferencePractical Writing Book 4 Unit 8Book 4 Unit 8II. Practical WritingII. Practical WritingIt’s said that one of the two things that people
are most afraid of is public speaking. Yet, the
ability to make a wonderful speech is the one
that most of the modern people dream of.
Watch a movie clip and take notes of the key
points of making a public speech.Writing—Practical WritingMaking SpeechnullSpeech MakingnullBuilding up your confidence
practice in front of a mirror
use devices such as a tape recorder to improve your vocal technique
practice in front of a small audienceWriting—Practical WritingMaking a speechnulluse simple, direct words and sentences
know exactly what you want to say
cut words wherever possible; be brief
use everyday English, not jargon
vary the length of your sentences
use active verbs
don’t use passive voice
don’t use modifiers
pay attention to the speed of your speech,
speak clearly
don’t rush it
don’t mumbleWriting—Practical Writingnull1. Introduction
Opening
Agenda (topic, reasons they should
trust you, how they benefit)
Promise and/or Key MessageWriting—Practical WritingnullTo begin with, you may tell a story, with
humor, or use a snappy quote, or you
may start by getting your readers’
attention by reading some startling
statistics or by asking thought-provoking
questions.
The introduction should make up about
10 to 15 percent of the total speech. Writing—Practical Writingnull2. The Body
2-5 main points. The most important points come
first. Each point may include some/all of the
following elements:
Statement of your message
Facts, statistics, findings that support your
message
Illustration or personal story that supports
your message
Quick example
Visual aid, game, quiz, poem, song, audience
interaction
Then repeat the point and apply it to the audienceWriting—Practical Writingnull3. Closing
Elements to include (in no particular order):
Summary of main points
Final summary story or special effects
Thanks to everybody
Repeating of the promise and/or key message Writing—Practical WritingnullThe end must be dramatic, conclusive
and must leave a lasting impression on
the listeners’ mind. You may use the
same strategies that you used for the
beginning.
The conclusion should make up 5 to 10
percent. Writing—Practical WritingnullIntroduction:
Good afternoon, everyone.
My name is…
I’m here today to talk about…
Signposting:
First, I’m going to talk about point 1…,
Then I’ll move on to point 2…,
After that I’ll look at point 3…,
And finally I’ll finish my presentation with point 4…,
To start with… later… to finish up Writing—Practical WritingnullStarting the presentation:
Let’s begin with point 1…
I’d like to start by…
First of all, I’ll…
To start with…
Moving on to the next point:
I would now like to look at point 2…
Now let’s move on to point 2…
That’s all I have to say about…
We’ve looked at…
So much for… Writing—Practical WritingnullDeveloping a point:
Furthermore? …
Where does that lead us?
Let’s consider this in more details…
What does this mean for…?
Translated into real term, …
Giving examples:
For example/instance,
A good example for this is…
As an illustration,
To illustrate this point…Writing—Practical WritingnullConclusion:
I’d like to finish by saying…
To sum up, …
Let’s remind ourselves of the main points.
Let’s summarize what we’ve looked at…
Finally, let me remind you of some of the issues we’ve covered.
Ending the presentation:
And that concludes my presentation.
If you have any question, please feel free to ask.Writing—Practical Writingnulluse body language to make the speech more vivid and clear
keep eye contact with the audience
don’t panic if you forget a part, just start from the part you rememberWriting—Practical WritingYour TaskYour TaskYou got the first prize in a Reading Contest, and are going to make a speech on the Awarding Ceremony.
Writing—Practical WritingBook 4 Unit 9Book 4 Unit 9nullII. Practical WritingPractical Writing Congratulations on a New Venture
(祝贺新业开张)
2. Reply to the Letter of Congratulations
(复函)
3. Expressions of Congratulations Letters
(常用套语)CongratulationsnullPractical Writing Dear Mr. Lin,
I have learned with great delight that you are opening your own traveling agency.
I’d like to add my voice to the chorus of congratulations from all sides. With your brilliant background and long record of fine achievements, I’m sure the new agency will be a great success.
With best wishes.
Sincerely yours,
John ChenCongratulations on a New VenturenullPractical Writing Dear Mr. Chen,
That was a wonderful letter you wrote me. I certainly appreciate your congratulations.
It’s quite an exciting adventure to have one’s own enterprise. And I guess I’ll need all the good wishes my friends have been sending me.
Thanks for your interest, and you’ll always have my best service.
Sincerely yours,
Harry Lin2. Reply to the Letter of Congratulations nullPractical Writing 3. Useful ExpressionsI congratulate you on…
Please accept my heartiest congratulations on…
I was delighted/thrilled/pleasantly surprised
to hear/receive the news…
May I join in the chorus of congratulations…
It gave me a great deal of pleasure to learn…nullPractical Writing Best wishes from all of us on…
We are proud of your success.
We hope you will be very … always/in the future.
Please accept our sincere good wishes for…
It is with great pleasure that we send our congratulations and best wishes on the occasion of your…nullYour friend, Liu Tao, has just started his own law firm. Write a letter of congratulations to him, expressing your compliments.4. Your TaskWriting—Practical WritingBook 4 Unit 10Book 4 Unit 10null SELF-EVALUATION
I, Wang Wei, majored in English and graduated with a BA degree from the Department of Foreign Languages of Shandong University in 2004. After graduation, I was assigned to work in the Department of Reception of Qingdao Municipal Foreign Affairs Office. For my conscientious work, I was sent to Japan to study Japanese at Kaochi University. I returned home in 2006. Now I can proficiently use both English
and Japanese in my daily work.Writing—Practical WritingnullSince 2004, I have received over 50 foreign delegations coming to Qingdao for investments, inspections on education and culture, and tours. During these receptions, mostly I acted as an interpreter for the city leaders. Apart from the
affairs of reception, I have made great achievements in secretarial and administrative
work. Though the work for which I am responsible not only involves many departments
but it is also policy-intensive, I engage well in it
Writing—Practical Writingnullbecause I am quite familiar with the circulation of it, and have a good knowledge of relative policies and the ability to independently solve problems. In order to improve my professional proficiency, I keep on doing research work. A lot of my efforts have been directed to translation both from Chinese into English and from English
into Chinese. Five of my translation workWriting—Practical Writingnullwere published in foreign journals. In addition, I translated one English novel, which was published by Shandong Literature and Art Publishing House. I also published 6 articles in
Chinese journals.Writing—Practical WritingnullIII. Your Task Write your own Self-Evaluation.Writing—Practical Writing