商务谈判信件

商务谈判信件 　　客户因为我们规模小找了别的供应商，如何回复? Dear Lisa, 　　Thanks for letting me know that. Wish you good luck. 　　Do you want to put all the eggs in one basket? We are not as big, yet still very 　　reliable manufacturer. We do not mind to be your safe backup factory. How do you think of giving your lions' share order to that supplier, and let us help you with a smaller portion of your order? 　　Best Reagrds, Xxxx 　　客户回信说价格高了，怎么办? 　　Dear {收件人}, 　　Thanks a lot for your email, and letting me know that. 　　We treasure you much as a very valuable customer, and we surely will make our best efforts to keep you always satisfied. Regarding the price, I will apply from our General Manager and give you the best special price. 　　邮件范文 　　Best regards, 　　XXX 　　然后过段时间，再发一封： 　　Our GM knows you are a very important customer, and agrees to give you 5% special discount. You know you are the only one receive this special discount. 如果客户回过来还说高，而你们已经是低价了，可以这么说： 　　I sincerely hope that we will have a very successful co-operation soon. Please be sure 5% is really our best price. You know, recently the cost in China has grown up much, like XXXx material has gone up 30%, labor cost increase 30% every year, plus the exchange rate. Though cost went up much, we have kept our price stable for our customers for years. It is very likely that we will have to adjust our price early next year. 　　客户来催样品，可是工厂却迟迟没有做好，该怎么办 　　Dear {收件人}, 　　Thanks a lot for your follow up. 　　I just called our production manager, he is working hard to produce the samples. As soon as it is ready, I will inform you, and arrange shipment. 　　Best regards, 　　XXX 　　客户让我们提供空白发票，老板不同意，该怎么跟客户说? 　　Dear {收件人}, 　　Thanks for your for your email and request. 　　We treasure you much as a very valuable customer, and always work hard to 　　satisfy you. I have talked immediately with our accounting department to apply for 　　the blank invoice paper with seal. Unfortunately, I was told that they are not able to release blank invoice paper with seal to me before. A couple of years ago, we have met some problem & caused serious loss because of doing so. Then our BOD held a meeting, and have the policy, not in any way, to send out blank 　　invoice paper with seal. It is our company’s red line, even our General Manager cannot touch it. I would very much appreciate your kind understanding. 　　If anything else I can be of help, please just tell me, I will be most happy to offer my hand. 　　Best regards, 　　XXXXX 　　客户定了货，说不好卖，取消了怎么办? Dear {收件人}, 　　I fully understand that you are not able to sell this iron stand. It is a pity that we are not told before when the PI is confirmed. 　　Now it is too late to cancel. We have already produced the item. And actually the iron pedestals are ordered from wrought iron producer. We have already paid them. It will be very costly to cancel it. I would very much appreciate your kind understanding. Best regards, 　　XXX 　　只有半个柜的货，客户却要走整柜,老板说费用高，要客户增加费用，客户不同意，怎么办? 　　Dear {收件人}, 　　Thanks for your email. 　　I understand that you need to ship it in a full container. Please be aware, the measurement is 　　just around only half container. Even we have the pallet package, bundled & 　　plastic film wrapped, the risk is very high for sea transportation. You know that the container on the sea will be very wavy & shaking hard. The empty space is to big to fill, thus the pallets will inevitably move, & collide hard. The strong impact most likely will destroy the pallets, thus damage the products. And the impact may even damage the container wall. If that is the case, the charges from the shipping line will be very very high to repair a container. 　　Meantime, the shipping agent quoted us US$322 extra loading port expenses to load a full container rather than a LCL shipment. If you really insisit to load a full container, please issue us a letter, stating that we have warned you before-hand, so XXXX will not hold any responsibility for 　　possible damage of the package, products & container itself on transportation, and also you are willing to take the extra costs for loading a full container. Best regards, 　　XXX 客户给错了规格，却抱怨我们生产错了，怎么办? 　　Dear {收件人}, 　　Thanks a lot for your email on Jan. 5th. 　　I have recalled our email correspondence, and found that I was told to produce them as XXXXXX. Will you please check the attached email dated on XXXX? Best regards, 　　XXX 　　公司要做自己品牌，但客户却坚持要贴他的商标，怎么办?第一次交涉 　　Dear {收件人}, 　　Many thanks for your follow up for the logo. I have passed your information to our production manager while I got your email the other day. And I just called him this 　　morning, and was told that all our productions are based on XXXXX logo except two exceptions: 1. Customer has his own design and requires us to produce; 　　2. If customers need only a couple of designs, and the order quantity for each 　　SKU is more than 200pcs. (Normally only the DIY chains work like this) 　　Can you provide us your own design? And what is your order quantity per SKU? Best regards, 　　XXXX 　　客户要定500，老板说少了1000不定怎么办? Dear XXX, 　　Thanks for your email. I fully understand that your reasonable need to be 100% sure about a new supplier before you start your batch order. I've talked hard with our production manager on this. The question is that now we are not producing this model, and to alter a shift to produce 500pcs of XXX is quite costly. So if you can work with 1000pcs, it will help us a lot for reducing the cost. Meantime, please be very sure about our quality. If the goods arrive you with any defects, we will return the money to you. 　　Best regards, 　　XXX 公司价格条款从FOB变成了EXW，客户很生气，怎么办? 　　Dear {收件人}, 　　Thanks a lot for your email feedbacks. 　　Yes, we do change the term from FOB to EXW. The reason is that the importer appointed forwarders charge very heavily on us, we have a couple of cases, the charges are more than the value of the goods, ie, we give the products for free, we 　　still need to pay more. Then our BOD held a meeting, and decide to change the term from FOB to EXW. 　　Except this, we have kept our prices stable for a few years, even the costs grows much plus the RMB go appreciation. We treasure you much as a very valuable customer, and will always make our best efforts to keep you satisfied. 　　How about your tentative order quantity for selected items? So I will apply for a special discount for you :-) 　　Best regards, 　　XXXX 　　货物容易破损，老板想让客户买保险，客户不想买 Dear {收件人}, 　　Regarding the shipment of order XXX, we have already booked the shipping line on XXXX date. 　　Will you please BUY THE INSURANCE for this order from the forwarder. Since it is not a FCL, the forwarder has rejected our request to send the container to load by ourselves in the factory. Though we have sticked 　　Best regards, 　　XXXX 　　不能给客户提供外地报关服务的说明邮件 　　Dear {收件人}, 　　Thanks for your email. 　　May I make a few explanations on this situation, why we are not able to clear the Custom outside Shanghai? The forwarder outside Shanghai charges us too 　　heavily for the expenses. Actually, a couple of years ago, we have a few cases, 　　the final shipping charges is more than the goods itself, ie, even we give out the goods for free, we still need to pay more for the shipping charges. Then our BOD had a meeting, and decided not to ship outside Shanghai anymore. It is a red line of our company, even our General Manager cannot change it. I would very much appreciate your kind understanding. 　　Meantime, for your case, we would like to consider taking the inland shipping cost from Shanghai to XXXX. 　　Best regards, 　　XXXX 　　订单不足最小起订量，老板要收handling fee，客户不同意怎么办? Dear {收件人}, 　　Regarding the small quantity handling fees, may I have a clarification? 　　The loading port charges from forwarder is very high for smaller orders. In the past, we have a few cases, the charges are more than the goods itself, ie, we give all the goods for free, we still need to pay for the charges. So for orders less than US$5000, we have a handling fee of US$150 to cover the charges partially. I would very much appreciate your kind understanding on this. 　　Best regards, 　　XXX 　　客户不愿付打样费用，老板又要收钱，怎么跟客户解释? 　　Dear Tom, 　　Thanks a lot for your email, and interest in our company and products. 　　I’ve made the PI for the sample. Will you please wire the payment to following account, so we can start production immediately? 　　You may see that the price of the sample is 3 times of the normal price. May I give you a short explanation, the production of the samples are very costly. You know, 　　from the material purchase, to the machine set-up, the production of the sample is very low in productivity, and time consuming. The actual cost is more than 10 times than normal production. The sample price we charge you is far from 　　covering the cost. It is just a dedication request from you. When you set the batch order (more than XXXX pcs), the sample cost will be deducted from your order. Best regards, 　　XXX 　　客户来信说我们价格高，如何回复邮件? Dear Pina, 　　Thanks a lot for email, and I fully understand your situation. I really treasure you much as a very valuable customer. So I have applied hard from our boss for a most special price for you. Meantime，please rest assure that our superior quality will make your customers very satisfied. We may give 　　reference to you for our satisfied customers scattered all over Europe like Ireland, England, Germany, Italy… 　　Regarding your request for a better price, I fully understand that it will be very helpful for you to sell faster in your market. We certainly will make our best to support you. I’ve just talked with our boss, he asked, whether you can order 1-2 styles and make one container? This will be very helpful for us to reduce the 　　production costs on our side. Certainly, we will respect your decision, as you are expert on your market, and our final goal together is to move more products to your consumers. ? 　　Please give me the quantities & styles, so I will work out a best price for you fast. Best regards, 　　XXXX 　　2012年12月10日