Unit4-If-you-receive-a-complaint-listening-and-speaking-APeriod1Warm-up&ListeningandSpeakingALead-inTopic:YesterdayIboughtanewTVset,butIfounditcan’tstartthismorning.Ifyouwereme,whatshouldyoudo?HaveitrepairedWhatshouldyoudo?ChangeitwithanewoneTrytorefunditMakeaphonecalltocomplainaboutit.Warm-upAllkindsofproblemswemay...
Period1Warm-up&ListeningandSpeakingALead-inTopic:YesterdayIboughtanewTVset,butIfounditcan’tstartthismorning.Ifyouwereme,whatshouldyoudo?HaveitrepairedWhatshouldyoudo?ChangeitwithanewoneTrytorefunditMakeaphonecalltocomplainaboutit.Warm-upAllkindsofproblemswemaymeetinourlife①Ihadtowaitinlineforlong②Mosquitoesflewaroundmyheadforwholenight③Nooneservesme④Thecarbrokedown⑤Theroofleaks⑥TheshirtisstainedMatcheachpicturewithcorrectproblems⑤Theroofleaks.③Nooneservesme.⑥Theshirtisstained.①IhadtowaitinlineforlongrtWhat’stheproblem?/Whatreallyannoyhim/her?④Thecarbrokedown.②Mosquitoesflewaroundmyheadforawholenight.What’stheproblem?Ifyouweretheparentinthepicture,Whatwouldyoudo?Pre-listeningUnderwarrantyWhile-listeningC.PricingofamachineA.ProblemswithamachineB.Howtouseanewlyboughtmachine.1st-listeningPartADoYouHaveaServiceContract?While-listeningReadtheconversationbyyourselves.Thenunderlinesentencesaboutmakingcomplaints.While-listeningWhile-listeningWhile-listening2.What’swrongwiththelight?A.It’stoobright.B.It’sbroken.C.It’snotbrightenough.4.WhatdoesthecustomerwanttodowiththeTV?A.Changeitforanewone.B.Returnitandgethismoneyback.C.Rentitforfewdays.While-listening2st-listeningListentoandreadfollowingthetape,tryingtofindrespondstocomplaints.While-listeningFacingsomanycomplaints,Isthereanyotherexpressionsforyoutorespondtocomplaint?While-listeningExpressionsonhowtorespondtocomplaints.While-listening(Practiceforconsolidation)Exercise1:FastJudgement1.Idemandarefund.()2.Wecanofferapartialrefund.()3.Sendmeareplacement.()4.I’llaskmyboss.()5.You’llhavetopayforthereturnpostage.()6.I’lllookintoit.()CCRRRRWhile-listeningExercise2:Workinpairsandcompletethedialogue.Ican’tchangeitforyouwithoutreceipt.WhatcanIdoforyou?It’stoosmallforme.Doyouhavethereceipt?Post-listening&speakingGroupwork:DiscussionSumupMakingacomplaintAcceptingacomplaintDelayingacomplaintRejectingacomplaintI’mafraidIhaveto……I’msorrytotroubleyou,but…Excuseme,thereseemstobesomethingwrongwith…Ican’ttellyouhowsorryIam.I’msorryaboutthat.Oh,Iamsorryaboutthat.I’mafraidwecan’thelpyouatthemoment.We‘llcontactyousoon.Well,I’mafraidthereisn’tmuchwecandoaboutit.RespondstocomplaintsHomework1.Readandrecitenewwords2.FinishworkbookP543.PreviewlisteningandspeakingPartB
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