Documentnumber【SA80SAB-SAA9SYT-SAATC-SA6UT-SA18】摩托罗拉供应商评估表MotorolaselfassSupplierSelfAssessmentGuidelinesThesuppliershallidentifyasinglepointofcontacttoserveastheoverallchampionresponsibleforcompilinginformationfromeachindividualsectionofthecapabilitymapping.Thesuppliershallidentifysectionchampionsforeachsectionwhowillberesponsibleforensuringallquestionsareansweredthoroughlyandaccurately.EachquestionofthecapabilitymappingmustbereviewedandscoredpriortoreturningtoMotorola.Strengths/Opportunities/NotessectiontobefullyutilizedtosupportthescoreandtoprovidefutureactionplansAnyquestion,thesupplierscoresasa“4”shouldbeassumedtobea“bestpractice”or“best-in-class”.Allquestionsscoredasa“4”requirefollowingfromthesupplierAnexplanationthatdescribesthesupplier’scompliancewiththe“4”scoreEvidenceintheformofdocumentation,records,charts,etc.arerequiredtosupportascoreof“4”andmustbeshownpriortotheassessmentteamleavingthesupplierfacility.Theoverallsupplierchampionwillcollectandreviewtheself-assessmentinformationfromeachofthesupplier’ssectionchampions.TheoverallsupplierchampionwillserveasMotorola’ssinglepointofcontactforfurtherdiscussiononanyissuesraisedwiththeself-assessmentresponse.Theoverallsupplierchampionwillberesponsibleforensuringthattheself-assessmentiscompletedinthetimeallottedbyMotorola.AsoftcopyoftheCapabilityMappingformisavailablethatcanbeopenedinMicrosoftWord.Checkboxescanbecheckedautomaticallybydoubleclicking.Supportingstatementscanbetypeddirectlyintothetextboxes.ThecompletedformmustbeemailedbacktotheMotorolateamleaderinthesameformatassent.SupplierName:Date:QualitySystemQualityManagementFORMCHECKBOX0NoreviewswithmanagementoccurFORMCHECKBOX2IrregularreviewsofqualitymetricsincludingfieldreturnswithmanagementoccurwithsomecoverageofcycletimeandontimedeliveriesFORMCHECKBOX4Regularreviewsofqualitymetricsincludingfieldreturnswithmanagementoccurwithcoverageofmetricsandactionsplansforimprovementofcycletime,ontimedelivery,andinternalassessments.Strengths/Opportunities/Notes:ISO9001orISO9002orQS9000FORMCHECKBOX0Hasnoplans,noaccreditationFORMCHECKBOX1WorkingtowardsapprovalFORMCHECKBOX2EvaluationdateconfirmedandregistraridentifiedFORMCHECKBOX3ApprovedormeetstherequirementsofISO9001/ISO9002/QS9000andhasbeenaccreditedforlessthan3years,lastexternalauditavailablewithcorrectiveactionsFORMCHECKBOX4ApprovedormeetstherequirementsofISO9001/ISO9002/QS9000andhasbeenaccreditedfor3ormoreyears,lastexternalauditavailablewithcorrectiveactionsStrengths/Opportunities/Notes:InternalAuditingofQualityProcedureSystemFORMCHECKBOX0NointernalauditingexistsFORMCHECKBOX1Auditingoccurs,butthereisnoformalprocedureFORMCHECKBOX2AformalprocedureexistsandisdeployedFORMCHECKBOX3Aformalprocedureexists,auditsareroutinelyscheduledanddeployed,correctiveactionstakenandresultsevidentFORMCHECKBOX4Aformalprocedureexists,auditsareroutinelyscheduledanddeployed,correctiveactionstakenandresultsareachievedandreviewedwithseniormanagementStrengths/Opportunities/Notes:ManagementResponsibilitiesFORMCHECKBOX0NodocumentationexistsforResponsibility/AuthorityFORMCHECKBOX1ThereisanorganizationalchartoutliningResponsibilities,communicatedtoallemployeesFORMCHECKBOX2ThereisanorganizationalchartoutliningResponsibilitiesincludedinthecompanyqualitymanualFORMCHECKBOX3Theresponsibilitiesandauthorityofalldepartment/functionsclearlydefined(especiallyqualityfunction)FORMCHECKBOX4Theresponsibilitiesandauthorityofalldepartment/functionsclearlydefinedandmapped.aResponsibilities,Authority,andInformedMatrix;RAI)Strengths/Opportunities/Notes:QualitySystemSoftwareToolsFORMCHECKBOX0NoqualitysystemsoftwareinuseFORMCHECKBOX2Qualitysystemsoftwarewhichrecordsdefecttraceabilityandtrends,isinuseforsomeareas&dataisavailableforreviewwithin24hoursFORMCHECKBOX4Qualitysystemsoftwarewhichcontainsdefecttraceabilityandtrends,isinuseforallareas&isavailableon-linereal-timeStrengths/Opportunities/Notes:ProductandProductiondocumentcontrolFORMCHECKBOX0NoevidenceofdocumentcontrolFORMCHECKBOX2Formal,controlled,documentationexists,non-conformanceswereobservedFORMCHECKBOX4Formal,controlleddocumentationexists,NOnon-conformanceswereobservedStrengths/Opportunities/Notes:CustomerFieldReturnRateFORMCHECKBOX0DoesnotmeasureFORMCHECKBOX2MeasuresreturnrateandhasestablishedimprovementgoalsFORMCHECKBOX4Measuresreturnrate,hasestablishedimprovementgoals,andimprovementplanswithdemonstratedresultsStrengths/Opportunities/Notes:FailureAnalysisCapability(RootCauseMaterialAnalysis)FORMCHECKBOX0NoneFORMCHECKBOX2ContractedoutFORMCHECKBOX4In-housefacilityorhastheknowledgeandskillstointerpretanysubcontractedFAStrengths/Opportunities/Notes:BenchmarkingImprovementResultsFORMCHECKBOX0DoesnothaveevidenceofbenchmarkingFORMCHECKBOX2ProactivelyparticipatesinbenchmarkingindustrybestpracticesFORMCHECKBOX4Proactivelyparticipatesinbenchmarkingindustrybestpracticesandhasrecordsonfilebyproductionarea/technologyofindustrybestpracticesStrengths/Opportunities/Notes:BusinessSystemsBusinessDisasterRecoveryPlanFORMCHECKBOX0NoplanexistsFORMCHECKBOX2AplanhasbeenfullydevelopedandthereareplanstoimplementFORMCHECKBOX4Aplanhasbeenfullyaddressedandispreparedforacatastropheinallfactorieswherecustomer'sproducts/dataaremade/storedwhichincludesoffsitesoftwarebackupstorageStrengths/Opportunities/Notes:CapacityPlanningFORMCHECKBOX0NoplanningprocessexistsFORMCHECKBOX2InfrequentuseofCapacityPlanningprocesstoforecastcapitalexpenditures,fewrecordsexistFORMCHECKBOX4CapacityPlanningprocessoccursregularlytoforecastcapitalexpenditures,recordsonfileStrengths/Opportunities/Notes:EnvironmentalControlProgramFORMCHECKBOX0NoprogramexistsFORMCHECKBOX2AlimitedenvironmentalprogramexistsandisdocumentedandataminimumthereisevidencethatthesupplieriscomplianttolocalandfederalregulationsFORMCHECKBOX4ISO14001certified,adocumentedcomprehensivebusinessstrategyexistswhichdrivestheorganizationtoadheretoalllocalandfederalstandards,withevidencethatenvironmentalimpactauditsareconductedandactedupon(examplesincludeLeadFree,Halogenfree,recycling,wasteelimination,showingplansandtimescales)Strengths/Opportunities/Notes:InternalInformationTechnologySystemsSupportFORMCHECKBOX0NofulltimestaffdedicatedtosystemsFORMCHECKBOX2InformationSystemssupportisoutsourcedFORMCHECKBOX4FulltimededicatedITstaffwhichsupportsallinternalbusiness,quality,andproductioncontrolsystemsStrengths/Opportunities/Notes:MotorolaScheduleSharingFORMCHECKBOX0NouseofScheduleSharingFORMCHECKBOX2Downloadsweeklyareusedforproductionscheduling,ifanewsupplier,ableandwillingtoreceiveinternetbasedschedulinginformation.FORMCHECKBOX4DownloadsweeklyareusedforproductionschedulingandpartcommitmentsarereturnedtocustomerStrengths/Opportunities/Notes:PercentofSupplier'sAssessedFacilityRevenueisfromMotorolaFORMCHECKBOX0Greaterthan40%FORMCHECKBOX2Between20%and40%FORMCHECKBOX4Lessthan20%Strengths/Opportunities/Notes:HousekeepingandSafetyFORMCHECKBOX0NoactivehousekeepingandsafetyprogramsexistFORMCHECKBOX2Activehousekeepingandsafetyprogramsexistincludingaudits,schedules,documentation,andreportingtogoalFORMCHECKBOX4AggressivehousekeepingandsafetygoalsandmetricsareinplaceandarereviewedregularlywithseniormanagementandimprovementplansaredocumentedStrengths/Opportunities/Notes:ReturnMaterialAuthorizationNumbers(RMA)CycleTimeFORMCHECKBOX0RMAorequivalentnumbersareassignedgreaterthan24hoursafterrequestfromcustomerFORMCHECKBOX2RMAorequivalentnumbersareassignedinlessthan24hoursafterrequestfromcustomerFORMCHECKBOX4RMAorequivalentnumbersareassignedupondemandStrengths/Opportunities/Notes:DedicatedGlobalMotorolaAccountManagerFORMCHECKBOX0None,noplans:fragmentedtolocalsalesofficeFORMCHECKBOX2MotorolaAccountmanagerwithdirectsalesresponsibilityFORMCHECKBOX4DedicatedGlobalMotorolaAccountManagerStrengths/Opportunities/Notes:DesignTechnologyEarlySupplierInvolvementProcessFORMCHECKBOX0ESIrecordsarenotevidentFORMCHECKBOX2ImplementationofanESIprocessisdefined,limitedexperience,somerecordsexistFORMCHECKBOX4Normalbusinesspractice,aprocessisdefinedandthesupplierhasrecordsdemonstratingregular,successfulapplicationofESI,customercostsavingsistrackedStrengths/Opportunities/Notes:ElectronicDataTransferandDesignSoftwareSystem(ComputerAidedDesign-CAD)FORMCHECKBOX0NoelectronicdatatransferpossibleFORMCHECKBOX2Electronicdatatransferanddesignsoftwareisadequate(mayhavetoconvertfiles)FORMCHECKBOX4ElectronicdatatransferanddesignsoftwareiscompatibleorexceedsCustomerrequirements,utilizingthelatestimprovementsindesignmodelingtechnologyStrengths/Opportunities/Notes:CalibrationofDesignLabTestEquipmenttoApplicableStandardsFORMCHECKBOX0EquipmentisnotincalibrationFORMCHECKBOX2Acalibrationprocedurewithschedule,inventory,andrecallsystemsexists,nodeficienciesfoundFORMCHECKBOX4CalibrationintervalsaredeterminedthroughanalysisandallcalibrationoccursinatemperatureandhumiditycontrolledenvironmentStrengths/Opportunities/Notes:PrototypeFabricationCapabilityFORMCHECKBOX0AllprototyperequirementsareoutsourcedFORMCHECKBOX2CapableofsomeprototypinginhouseFORMCHECKBOX4Capableofprototypedesignandfabricationin-houseStrengths/Opportunities/Notes:DesignEvaluationToolsFORMCHECKBOX0NotooluseevidentFORMCHECKBOX2Designprocessutilizesbasicdesignandevaluationtools(forexampleAcceleratedLifeTesting,FailureModeEffectsAnalysis,thermalshock,mechanicalshock,vibration,corrosiveatmospheres)FORMCHECKBOX4Designprocessutilizesadvancedtoolsforproductreliability&designrobustness(forexample,HighlyAcceleratedLifeTesting,HighlyAcceleratedStressScreening,AdvancedFiniteElementAnalysis)Strengths/Opportunities/Notes:In-houseToolingCapabilityFORMCHECKBOX0AlltoolingrequirementsareoutsourcedFORMCHECKBOX2Capableoftoolingrepairandmaintenancein-houseFORMCHECKBOX4Capableoftoolingdesign,fabrication,repair,andmaintenancein-houseStrengths/Opportunities/Notes:ProductQualification/CertificationProcessFORMCHECKBOX0Hasnoprocedureand/orprocessFORMCHECKBOX2Hasadocumentedprocesswithprocedures,somerecordsexistFORMCHECKBOX4Hasadocumentedprocesswithprocedures,recordsexistforallnewproductsStrengths/Opportunities/Notes:NewProductIntroduction(NPI)-InternalDesignReviewsandProjectManagementFORMCHECKBOX0SupplierhasnoNPIprocessFORMCHECKBOX2AProjectManagerleadsallnewproductdevelopmentdesignreviewsatprojectinitiationandateachprototypestage,tracksschedule,developmentcostanddeliveryFORMCHECKBOX4ProjectManagerregularlyreportsprojectstatustocustomersandseniormanagementStrengths/Opportunities/Notes:NewProductIntroduction(NPI)-DevelopmentEngineeringtoManufacturingHandOverProcessFORMCHECKBOX0SupplierhasnodocumentedprocessFORMCHECKBOX2DocumentedinternaldesignreviewsoccurwithrequiredparticipationofEngineering,ManufacturingandQualityAssuranceFORMCHECKBOX4Clearlydefinedresponsibilitiesexistinprojectdocumentationforprocesscharacterization,workinstructiondevelopment,cycletime/capacityplanning,AdvancedQualityPlanning,andaQualityControlPlan,ManufacturingandQualityAssurancearerequiredsignaturesinorderforprojecttogointoproductionStrengths/Opportunities/Notes:ProductReliabilityImprovementProgramFORMCHECKBOX0Noprogram(s)inplaceFORMCHECKBOX2SomereliabilitytestingoccursFORMCHECKBOX4Hasdocumentedprogramsbeingconductedwhichareusedtopredictproductimprovement/reliability,recordsexistStrengths/Opportunities/Notes:DesignProcessAvoidsHazardousandEnvironmentallySensitiveMaterialsFORMCHECKBOX0NoconsiderationFORMCHECKBOX2FullconsiderationfordisposalandtraceabilityofhazardousmaterialsFORMCHECKBOX4NohazardousmaterialsusedindesignprocessStrengths/Opportunities/Notes:ProductionTechnologyEquipmentConditionFORMCHECKBOX0Equipmentaddstocost,cycletime,orlimitsproductionflexibilityFORMCHECKBOX2Equipmentingoodworkingcondition,someequipmentislatesttechnologyforthecommodityFORMCHECKBOX4AllequipmentisstateoftheartforthecommodityStrengths/Opportunities/Notes:CapableEquipmentforProductionFORMCHECKBOX0EquipmentisnotcapableofproducingproducttothetechnologyneededFORMCHECKBOX2MostequipmentiscapableofproducingproducttothetechnologyneededFORMCHECKBOX4Allequipmentiscapableofproducingproducttothetechnologyneededandisbest-in-classStrengths/Opportunities/Notes:SoftwareControl(ComputerAidedManufacturing/ComputerIntegratedManufacturing)FORMCHECKBOX0NotevidentFORMCHECKBOX2ProductionmachineryiscomputercontrolledFORMCHECKBOX4ProductionmachineryisnetworkedtoproductionMRPsystemandreportsproductionquantitiesanddefectsonlineStrengths/Opportunities/Notes:DefectIdentificationandHandlingFORMCHECKBOX0Partsareinspectedbytheon-lineoperator,orbyadedicatedinspector,defectsseparatedfromgoodmaterialbyhandFORMCHECKBOX2SomepartsareinspectedforcriticalparametersbytheproductionmachineryandcanbeautomaticallyrejectedandseparatedfromgoodmaterialFORMCHECKBOX4AllpartsareinspectedbytheproductionmachineryforcriticalparametersandcanbeautomaticallyrejectedandseparatedfromgoodmaterialStrengths/Opportunities/Notes:EmergingProductionTechnologiesRoadmapFORMCHECKBOX0NotinvolvedinemergingtechnologiesFORMCHECKBOX2Actinguponaroadmaptoincorporatenewproductiontechnology,includingtimelinesandfundingFORMCHECKBOX4Actinguponaroadmap,whichisalignedwithCustomersfutureneedsStrengths/Opportunities/Notes:ProcessManagementWorkInstructionsFORMCHECKBOX0Noworkinstructionsexist,orworkinstructionsareinadequateordonotmatchcustomerspecificationsFORMCHECKBOX2Workstations/workcellsaredefined,illustratedworkinstructionsexistbutarenotthoroughlydocumentedFORMCHECKBOX4Allprocesseshavedefinedworkstations/workcells;illustratedworkinstructionsexist,arefollowed,andmatchthelatestissueofthecustomer'sspecificationStrengths/Opportunities/Notes:ProcessSet-UpChecklistsFORMCHECKBOX0NoprocesschecklistsinuseFORMCHECKBOX2Processchecklistsimplementedonmostprocesses(>50%)FORMCHECKBOX4ProcesschecklistsimplementedonallprocessesandaredocumentedwithcurrentproceduresStrengths/Opportunities/Notes:StatisticalProcessControlsImplementedFORMCHECKBOX0NoSPCinuseFORMCHECKBOX2SomeSPCinplaceFORMCHECKBOX4SPCinplaceforcriticalprocessesandadjustmentstotheprocessaremadebasedontheSPCdataStrengths/Opportunities/Notes:MeasurementSystemAnalysis(GaugeRepeatability&ReproducibilityStudies-GR&R)FORMCHECKBOX0NoMeasurementSystemAnalysiscompletedFORMCHECKBOX2SomeMeasurementSystemAnalysisforcriticalprocesseshavetakenplace(GR&Rabove30%,actionplansexistforimprovement)FORMCHECKBOX4AllMeasurementSystemsforcriticalprocessesarebelow10%GR&RStrengths/Opportunities/Notes:ProcessCharacterization&AdvancedQualityPlanning(AQP)FORMCHECKBOX0Noprocesseshavebeencharacterized/assessedFORMCHECKBOX2Manyprocesseshavebeencharacterized/assessed(50%),(forthoseprocesseswithCpk'sforallcriticalprocesses),withevidenceofanAQPchecklistcontaining:-TimingPlans,ProcessFlowMaps,ProcessFailureModeandEffectsAnalysis(P-FMEA),MeasurementSystemsAnalysis(MSA)suchasGaugeRepeatabilityandReproducibilitystudies,QualityControlPlans,CapabilityStudies,ongoingStatisticalProcessControl(SPC)Strengths/Opportunities/Notes:-TheNumberofProcesses=-TheNumberofProcessescharacterized=-TheNumberofProcesseswithCpk>1.5=-TheNumberunderVariationControl=ProductionRelatedPreventiveMaintenanceActionsFORMCHECKBOX0PMproceduresdonotexistFORMCHECKBOX2PMproceduresandschedulesexist,recordsareavailableFORMCHECKBOX4Evidenceofproof,meantimetoassist,isusedtodeterminethecorrectPMintervals,nonon-conformancesfoundStrengths/Opportunities/Notes:Product/ProcessChangeControl(DuetoEngineering/ProcessChange)FORMCHECKBOX0Changeproduct/processnotcontrolledFORMCHECKBOX2Changeproduct/processcontrolsexistforallmanufacturingareas,arefollowed,recordsexist,andcustomer'sareinformedofchangeFORMCHECKBOX4ProactivelyinformscustomerpriorforchangeandseeksconfirmationandwrittenapprovalbeforechangeismadeStrengths/Opportunities/Notes:CalibrationofFactoryTestEquipmenttoApplicableStandardsFORMCHECKBOX0EquipmentisnotincalibrationFORMCHECKBOX2Acalibrationprocedurewithschedule,inventory,andrecallsystemsexists,nodeficienciesfoundFORMCHECKBOX4Calibrationintervalsaredeterminedthroughanalysis;andwhererequiredbymanufacturer,allcalibrationoccursinatemperatureandhumiditycontrolledenvironmentStrengths/Opportunities/Notes:DefectTracking/ReportingFORMCHECKBOX0NodefecttrackinginplaceFORMCHECKBOX2DefectdatatrackedformanyprocessesandiscompiledbutnotacteduponFORMCHECKBOX4Defecttrackingisinplaceatalltest/inspectiongates,dataiscompiledandprioritized(Pareto),correctiveactionsarereportedatleastquarterlywithseniormanagementandcustomers,improvementscanbeobservedStrengths/Opportunities/Notes:Non-conformingMaterial(NCM)HandlingControlFORMCHECKBOX0NoprocedureornocontrolexistsFORMCHECKBOX2Aprocedureexiststocontrolandsegregatenon-conformingmaterial,somenon-conformancesobservedFORMCHECKBOX4Aprocedureexiststocontrolandsegregatenon-conformingmaterial,NOnon-conformancesobservedStrengths/Opportunities/Notes:CycleTimeReductionProgramFORMCHECKBOX0NoprogramdocumentedFORMCHECKBOX2Adocumentedplanexistsforthebusiness,whichfocusesoncycletimereductionFORMCHECKBOX4Adocumentedplanexistswhichdrivestheentireoperationtoa10X-5year(37%reductionperyear)cycletimeimprovementgoalandrecordsexistwhichshowprogresstothegoalStrengths/Opportunities/Notes:ManufacturingProcessAvoidsHazardousandEnvironmentallySensitiveMaterialsFORMCHECKBOX0NoconsiderationFORMCHECKBOX2MaterialsaremonitoredwithmetricstogoalsFORMCHECKBOX4NousageofhazardousandenvironmentallysensitivematerialsorISO14000certifiedStrengths/Opportunities/Notes:TrainingandHumanResourcesEmployeeTrainingFORMCHECKBOX0EvidenceofinternaltrainingdoesnotexistFORMCHECKBOX2Evidenceofinternaltrainingexists,andatrainingplanandmatrixareinplace,somenon-conformancesfoundFORMCHECKBOX4Recordsofalltraining,internalandexternal,areavailableincludingtopicsonproblemsolving,qualitytechniques,andcustomersatisfactionprograms;nodeficienciesfoundStrengths/Opportunities/Notes:CrossTraining/JobRotationFORMCHECKBOX0NoevidenceofcrosstrainingorjobrotationFORMCHECKBOX2HasafewkeyfactoryoperationsidentifiedandcrosstraininginplaceFORMCHECKBOX4HascrosstraininginplaceforkeyfactoryoperationsandpromotesjobrotationStrengths/Opportunities/Notes:ManufacturingOperationsTrainingFORMCHECKBOX0NosubstantialrecordsfoundFORMCHECKBOX2Qualifiedvocationalprogramsinplace.specificskilltraining)FORMCHECKBOX4Anorganized,progressivecareerplanexistsandencouragesmultiplevocationskillsetsforemployeesStrengths/Opportunities/Notes:EmployeeAwarenessofCompanyGoalsandObjectivesFORMCHECKBOX0NoemployeeawarenessofqualitysystemandresponsibilitiesFORMCHECKBOX2AdequatesystemtocommunicateyieldandqualitydatatoemployeesFORMCHECKBOX4Employeesarefullyawareofcompany’sgoals,keydrivers,andforwardplanstoaddresscustomersatisfactionStrengths/Opportunities/Notes:Socially,EthicallyResponsibleEmployerFORMCHECKBOX0NodocumentedcodeofconductFORMCHECKBOX2DocumentedcodeofconductwithevidenceFORMCHECKBOX4DocumentedcodeofconductwithevidenceandactivecorporatecitizenshipprogramStrengths/Opportunities/Notes:MaterialsManagementSupplier'sSupplyBaseControlFORMCHECKBOX0NocontrolsinplaceFORMCHECKBOX1ArevisioncontrolledpreferredsupplierlistexistsFORMCHECKBOX2OnsiteexternalsupplierauditsoccurandarevisioncontrolledpreferredsupplierexistsFORMCHECKBOX3Qualityreviewsoccur,on-sitesupplierauditsoccurandarevisioncontrolledpreferredsupplierlistexistsFORMCHECKBOX4Qualityreviewsoccur,on-sitesupplierauditsareconducted,arevisioncontrolledpreferredsupplierlistexists,andthesupplierhasadocumentedprocessandproactivelypursuesexternalsuppliercertificationsforsomemajorcommoditiesStrengths/Opportunities/Notes:EDI/InternetCapabilityforSupplier’sMaterialRequirementsFORMCHECKBOX0NoneFORMCHECKBOX2DemonstratessomeEDItoSupplier’sSupplyBase,.batchedtransactionsFORMCHECKBOX
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