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全套外贸英语函电2 外贸平台 - 实惠网(www.sfyh.com)整理资料系列 最新外贸平台实惠网sfyh.com 火热推出-自主B2C店铺,所有精品店铺模板目前完全免费, 实惠网官方外贸群：112301572(博客交流http://xinzhihuan123.blog.tianya.cn) 本资料由实惠网（www.sfyh.com)收集于互联网仅供学习参考之用，如作商业用途请联系 原版权所有人。 Letter 38 Reply to Request for Earlier Shipment Dear Sirs, Re: Your L/C No.456 Contract No.123 Covering 50 Metric Tons Mild Steel Flat Bars. Referring to your letter of May 12, we wish to inform you that we have just received your amendment to the captioned L/C. Immediately upon receipt of your above letter, we approached our mills with the request that they hasten their production of your contracted bars. But much to our regret they are not in a position to advance deliveries, as they are heavily booked with orders for months ahead. Under the present condition, the best the mill can do is to ship the whole quantity of 50 metric tons within the stipulated time of shipment, i.e. July. We would ask you, therefore, to extend the shipment date and validity of your L/C to 15th and 31st July respectively. While we are extremely sorry for our inability to advance the date of shipment of 50 metric tons to June to meet your urgent need, we can assure you that special care will be given to your order and that we shall do everything possible to ensure smooth shipment of the goods contracted. Yours faithfully, Letter 39 Asking for Allowing Transshipment Dear Sirs, We thank you for your Letter of Credit No. E-102 amounting to USD1, 050,000 issued in our favor through The Hongkong & Shanghai Banking Corporation. With regard to shipment, we regret very much to inform you that despite strenuous efforts having been made by us, we are still unable to book space of a vessel sailing to Jakarta direct. The shipping companies here told us that, for the time being, there is no regular boat sailing between ports in China and Jakarta. Therefore, it is very difficult, if not impossible, for us to ship the 10,000 metric tons of sugar to Jakarta direct. In view of the difficult situation faced by us, you are requested to amend the L/C to allow transshipment of the goods in Hongkong where arrangements can easily be make for transshipment. Please be assured that we will ship the goods to Hongkong right receipt of the L/C amendment. And your understanding of our position will be highly appreciated. We are anxiously awaiting the amendment to the L/C. Yours faithfully, Letter 40 Shipping Instructions Gentlemen: In reply to your letter dated July10, we are pleased to advise that the confirmed, irrevocable Letter of Credit No.326 for the amount of USD24,000 was established through the ABC Bank, London on July 15. Upon receipt of the same, please deliver our Order No.811 for chemical fertilizer per S.S. “Elizabeth” ETA August 25, 2000 at Rotterdam and confirm by return that the goods will be ready in time. We also ask you to see to it that all the goods are well packed, so as to avoid damage in transit. We shall appreciate your close co-operation in this respect and await your shipping advice by fax. Yours sincerely, Letter 41 Shipping Advice (I) Dear Sirs, We are please to advise you that the whisky you ordered was dispatched by M/S “Sunlight” today, which is due to arrive at Sydney on May 5. In spite of every care in packing, it sometimes may happen that a few barrels are broken in transit. Should there be any breakages or other causes of complaint, please do not hesitate to let us know. Further details, concerning the consignment including packing and shipping marks, are contained in our invoice No.218 enclosed in triplicate. In order to cover this shipment we have drawn on you a draft under L/C and negotiated it through The Bank of China, Hongkong with relative shipping documents. We trust that the goods will reach you in good condition and give you complete satisfaction. Yours faithfully, Letter 42 Shipping Advice (II) Dear Sirs, Regarding your Order No.100, we are pleased to inform you that your consignment of refrigerators has been dispatched by M/S “Venice”, due to arrive at London on March 30. Marks: FE London C/#1-3 No. of cases: 3 Weight of each case: 80 kilograms Measurement of each case: 1.8m*0.8m*1.8m The commercial invoices (2), and insurance certificates (2), together with clean on board ocean Bills of Lading, have been sent through The Bank of China, Ltd., Beijing, with our sight draft under your L/C. We hope that the goods will reach you safe and sound so that you may favor us with further orders. Yours faithfully, Letter 43 About Inner Packing Dear Sirs, In reply to your fax message of May 26, we regret having forgotten to mention the inner packing requirements of Bee Brand Brown Sugar we ordered at the Guangzhou Spring Fair this year. Now we have discussed the matter with our customers. They request as follows: As brown sugar is moisture absorbent especially in hot rainy seasons, it should be packed in kraft paper bags containing 20 small paper bags of 1 kilogram net each, two kraft paper bags to a carton lined with water-proof paper. We hope the above requirements will be acceptable to you and look forward to your early reply. Yours sincerely, Letter 44 About Outer Packing Dear Sirs, We regret to inform you that of the 30 cases of machine parts you shipped to Sydney on February 18, five were seriously damaged. In consideration of the long and friendly relations between us, we refrain from lodging a claim this time. But we feel it necessary to stress the importance of trustworthy packing for your future deliveries to us. As machine parts are susceptible to shock, they must be wrapped in soft materials and firmly packed in seaworthy cases in such a manner that movement inside the cases is impossible. The bright metal parts should be protected from dampness and rust in transit by a coating of antirust grease. We trust that you can meet the above requirement and thank you in advance for your co-operation. Yours faithfully, Letter 45 Advising Packing and Shipping Marks Dear Sirs, We thank you for your letter dated May 2 inquiring about the packing and the shipping marks of the goods under Contract No.P211, and are pleased to state as follows: All powders are wrapped in plastic bags and packed in tins, the lids of which are sealed with adhesive tape. Ten tins are packed in a wooden case, which is nailed, and secured by overall metal strapping. As regards shipping marks outside the wooden case, in addition to gross, net and tare weights, the wording “Made In Japan” is also stenciled. Should you have any special preference in this respect, please let us know and we shall meet your requirements to the best of our ability. We assure you of our close co-operation and await your further comments. Yours sincerely, Letter 46 Size Tickets Dear Sirs, Am sending today by Federal Express outer carton labels and price tickets for this order. Regarding SIZE TICKETS, I am also sending a K-Mart labeling requirement manual which shows all information required for production of these SIZE TICKETS. I also faxed you the relevant pages from this manual regarding the SIZE TICKETS when I faxed the order. Unfortunately, we cannot supply you with the SIZE TICKETS. However, you can either source them yourselves using the specifications noted in the labeling manual or contact the South Pacific Company and just ask them which supplier they use for these SIZE TICKETS. I know they won’t order them for you, but they may be able to give you the name of their supplier so that you can order from this supplier as well. Please let us know you go. Kind rgds. Letter 47 Asking for Compensation Gentlemen: Re: Our Order No.642 20 cases of Brother Sewing Machines shipped by S.S. “Goddess” arrived here yesterday. We had the cases opened and the contents examined by a local insurance surveyor in the presence of the shipping company’s agents. But much to our regret we have to inform you that four sewing machines in two cases of them were badly damaged. Obviously, the damage was caused by rough handling during transit. We enclose the surveyor’s report and the shipping agent’s statement. As our order was placed on a CIF basis and you effected the insurance, we should be grateful if you would submit the insurance claim for us with the insurers. We expect to be compensated for the loss sustained in due course. We hope no difficulty will arise in connection with the insurance claim and thank you in advance for your trouble on our behalf. Yours faithfully, Letter 48 Complain about Late Delivery Dear Sirs, We regret to have to complain about late delivery of the filing cabinets ordered on 2nd July. We did not receive them until this morning though you had guaranteed delivery within a week. It was on this understanding that we placed the order. Unfortunately, there have been similar delays on several previous occasions and their increasing frequency in recent months compels us to say that business between us cannot be continued under conditions such as these. We have felt it necessary to make our feelings known since we cannot give reliable delivery date to our customers unless we can count on undertakings given by our suppliers. We hope you will understand how we are placed and that from now on we can rely upon punctual completion of our orders. Yours faithfully, Letter 49 Complaint of Order Cancellation Dear Sirs, We are in receipt of your letter dated November 18, requesting cancellation of your order No.321 for textiles. We cannot see our way, however, to comply with your request for the following reasons: 1. In direct overseas trade of this nature, any changes in import duties are considered to be the importers’ risk, not the exporters’. We, therefore, are in no way to be held responsible for the revision. 2. It does not seem very reasonable for you to say, after you have committed yourselves by placing a definite order with us, that there is no advantage in importing our textiles. In your eagerness to secure profits, we fear, you have failed to give due consideration to the sellers’ standpoint. 3. As you will understand, we had to sign a firm contract with the manufacturers immediately upon receipt of your order. Now, all orders, including your own, have already been made up and are awaiting dispatch, so that we have to hold you to your contract regardless of the circumstances in your country. We always dislike refusing requests of any kind from regular customers, but regret we have no choice but to do so. Should you refuse to proceed with your order, we reserve the right to claim compensation from you the loss we shall suffer in disposing of the goods elsewhere. Yours faithfully, Letter 50 Complaint about Short Delivery Dear Sirs, Re: Our order No.123 We duly received the documents and took delivery of the goods on arrival of s/s “Prince” at Hamburg. We thank you for your prompt execution of this order. Everything appears to be correct and in good condition except in case No.3. Unfortunately when we opened this case we found that the goods were short by 5 units. We have, as you know, demanded these items very urgently as we have only a few stocks. This is the first time in all our transactions with you that some mistake has occurred, and we hope you will do your utmost to remedy it. We ask you, therefore, to ship the five typewriters by air immediately on receipt of this letter. Yours faithfully, Letter 51 A Claim for Short-weight and Inferior Quality Dear Sirs, We have received the goods of our Order No.P2001, which you shipped by S.S. “Morning Star”. From the Survey Report issued by the Commodity Inspection Bureau here you will see that there is a shortage of 868 kilos. As the packing remains intact, it is beyond doubt that the shortage occurred prior to shipment. Meanwhile the goods are much inferior to the samples you submitted to us before. Under the circumstances, we have to lodge claims with you as follows. Claim Number Claim for Amount GM-30 Short weight USD 1120.85 GM-40 Quality USD 1028.60 Plus survey charges USD 60 Total Amount USD 2209.45 Enclosed please find one copy each of Survey Reports No.3018 and No. 3028 together with our Statement of Claims. We hope you will give the matter your most favorable consideration and settle the claims as soon as possible. Yours sincerely, Letter 52 Lodging a Claim for Damaged Goods Dear Sirs, We have received your shipment covering our order No. 1121 for 200 units of electric heater, which you shipped by M/S “President”, but much to our regret we have to inform you that we have found that one of the cases of your consignment is in a badly damaged condition. Among the goods, the panels of 20 heaters were broken and the mechanisms were exposed. It looks as if some heavy cargo had fallen on it. As you see in our survey report stating twenty sets of heaters severely damaged, these goods are quite unsaleable. Therefore we would ask you to ship replacements for the broken goods as soon as possible while we will register our claim with the insurance company. We hope the matter will come to your best attention. Yours faithfully, Letter 53 Lack of Short-landed Memo Dear Sirs, We thank you for your letter of August 10, 2000 with the documents enclosed. After further examination of the file, we note that although the Survey Report mentions 10 packages short-landed, this loss is not shown either in the Warehouse Delivery Tally No.9645 or Warehouse Receipt No.3198. Both of the documents instead confirm that the whole consignment of 120 packages was delivered. Therefore, we do not agree to pay this portion of loss. Please revise your Debit Note with reduction of the value of the 10 packages alleged to have been short-landed and complete the Receipt and Subrogation form in duplicate annexed herewith. Upon receipt of the same, we shall arrange our remittance in due course. Sincerely Yours, Letter 54 Referring a Client to the Insurance Company for Compensation Dear Sirs, Re: 10,000M/T Rock Phosphate under Contract No.227. We have received your letter of March 5, lodging a claim with us for short weight of 50 metric tons on Rock Phosphate shipment. While we regret this unfortunate incident, we must point out that the 10,000 metric tons of Rock Phosphate underwent physical weighing by the independent surveyors and the superintendent of shipping company at our end. Both of them certified the actual weight to be 10,000 metric tons, which was confirmed by the surveyor’s Weight Memo and the shipping company’s Bill of Lading. Under such circumstances, we have reason to believe that the shortage is due to natural loss during transit, for which the responsibility entirely rests with the insurance company. As this consignment has been covered against All Risks, please file your claim against insurance company’s agents at your end. Yours faithfully, Letter 55 Proposal for Settlement of a Claim Gentlemen: We thank you for your letter dated September 6, with the enclosure of Survey Report No. F5986. You claim that the quality of the goods shipped per S.S. “East Wind” is inferior to the original sample and request us to make a 10% reduction on the contract price. This does not appear to us to be reasonable, as we sent you an advance sample prior to shipment, and not hearing from you to the contrary, presumed it to be acceptable to you. Meanwhile, this is a quality we have sold for years without receiving any complaints from other customers. It is made in our own mills, and the source of raw materials has not been changed. However, considering our long-standing business relations and since the goods were examined by a Public Surveyor upon arrival, we will meet you halfway by offering a discount of 5%. We hope that our proposal will be entertained by you for the settlement of the pending case so that we may continue doing business with you shortly. We look forward to your early reply. Yours faithfully, Letter 56 Recommending a Joint Arbitrator Dear Sirs, We are surprised to note from your letter of the 5th June that you are not prepared to consider our offer of a 15 per cent discount to compensate you for the defects in the goods supplied in execution of your order No.93/30 of the 1st June. Though we consider our offer adequate, and even generous, we are prepared to admit that our views may not be justified by the fact. At the same time we regard with disfavor your threat to resort to litigation, and we suggest that the dispute could be settled just as effectively and far more economically by arbitration. We would recommend on the grounds of economy a joint arbitrator, but should you prefer to have one appointed by each of us, and a third called in with a casting vote in the event of disagreement, we should be prepared to fall in with your wishes. Yours faithfully, Letter 57 Letter in Response to the Complaint about Trially-made Goods Dear Sirs, You were right to let us know about the unsatisfactory quality you found when your goods were put into the market. Your complaint is perfectly understandable; however we hope you will also see our viewpoint. You asked us to alter our specifications to your need, and we informed you repeatedly that the change demanded a substantial revolution on our production system and it was beyond our technical standard. However at your request we reluctantly had to manufacture the goods neglecting the level of our technique. We apologize for failing to perfect the goods you required but we will do our utmost to make you satisfied with our improved product in the near future. Sincerely yours, Letter 58 Apologizing for Mixture of Other Goods Dear Sirs, We are really sorry for your complaint that your goods have been mixed up with others. We have made the most searching inquires but the only explanation we could find was that the labels had been confused. How this error failed to be found out by our checking system is beyond our understanding. We hasten to offer our sincere apologies for this mistake which is all the more unfortunate as we were so pleased that you had given our goods such splendid admiration. It goes without saying that 20 sets were on their way to New York within a week on receipt of your letter and we hope that they will reach you in time to meet the anticipated demand for this article. To compensate you to a certain extent for the trouble we have caused you, we will grant you a special discount of 1% for your next order within the amount of USD100, 000. Yours faithfully, Letter 59 Letter in Response to the Claim of Discrepancy of Goods Dear Sirs, We have read carefully your letter of complaint on the discrepancy of the goods with the original sample. Apparently this was caused by the oversight of our production department. Please accept our apologies for your inconvenience. We are sending you a new lot by air at once, and would ask you to return the faulty goods at your convenience with freight forward. Or you may keep them for sale at a reduced price of 30% discount. You are perfectly correct in saying that packing and insurance are normally less for air cargo. However we remind you that your request to send the goods by air was made at very short notice. It was impossible for us to use the lighter air freight packing materials. Furthermore, our insurance is on an open policy, and depends on the value of the goods, not the method of transportation. We look forward to receiving your remittance when due. Yours faithfully, Letter 60 Giving a Claim Exgratia Consideration Dear Sirs, Your suppliers Jiangsu Overseas Trading Corp, have passed for our consideration the claim files on Policy No. AC. 1285. After examing the documents, we agree with our agents that according to the situations as stated in the relative survey report the claim is actually not payable by us. Apart from the fact that the water damage does not seem to have occurred within the currency of our insurance, it is noted that the damage was finally ascertained after the shipments left the insured final destination named in the relative policy, i. e. , Sydney a