《跨文化交际案例分析》PPT课件模板

Itisapplicabletoworkreport,lectureandteaching跨文化交际案例 分析 定性数据统计分析pdf销售业绩分析模板建筑结构震害分析销售进度分析表京东商城竞争战略分析 *2021/7/26CasestudyMoreexercises2021/7/26Case1JimEllis,vicepresidentofaNorthCarolinaknitwearmanufacturer,wassentbyhiscompanytoobservefirsthandhowoperationswereproceedingintheirKoreanplantandtohelpinstitutesomenewmanagerialprocedures.Beforeanychangescouldbemade,however,Jimwantedtolearnasmuchaspossibleabouttheproblemsthatexistedattheplant.2021/7/26Duringhisfirstweekhewasmetwithbows,politesmiles,andthecontinualdenialofanysignificantproblems.ButJimwasenoughofarealisttoknowthathehadneverheardofanymanufacturingoperationthatdidn’thavesomeproblems.Soaftersomeresearch,heuncoveredanumberofproblemsthatthelocalmanagerandstaffwerenotacknowledging.Noneoftheproblemswereparticularlyunusualordifficulttosolve,butJimwasfrustratedthatnoonewouldadmitthatanyproblemsexisted.2021/7/26“Ifyoudon’tacknowledgetheproblems”,hecomplainedtooneofthemanagers,“howdoyouexpecttobeabletosolvethem?”Andthentofurtherexasperatehim,justtodaywhenaproblemwasfinallybroughttohisattention,itwasnotmentioneduntiltheendoftheworkdaywhentherewasnotimelefttosolveit.2021/7/26CasestudyTypicalsections:casesummaryCulturalreasonsalternativesconclusion2021/7/26SuggestedanswerJimwassenttoKoreanplanttohelppeopletherewithsomenewmanagerialprocedures,thoughJimwaswelcomedwithgreathospitality,onlytofindthathisKoreancolleaguestriedtoavoidacknowledginganysignificantproblems,letalonesolvingthem.Jimcouldn’tunderstandthewaythatKoreansolvedtheproblem.Tohisexasperation,aproblemwasmentionedwhentherewasnotimelefttosolveit.Casesummary2021/7/26CulturalAnalysisHigh-context/low-contextcultureIndividualistic/collectivisticcultureAttitudetowardsbadnews2021/7/26Inindividualisticculture,theyviewconflictasfundamentallyagoodthing.Workingthroughconflictcangainnewinformationaboutmembers,defusemoreseriousconflict,andincreasegroupcohesiveness.Individualsshouldbeencouragedtothinkofcreative,evenfar-reachingsolutionstoconflicts.Thereisalsovalueindirectconfrontation,recognizingconflictandworkingthroughitinanopen,productiveway.Culturalanalysis2021/7/26Peoplefromcollectivisticcultureviewconflictasultimatelydestructiveforrelationships,thinkingthatwhenmembersdisagreetheyshouldadheretotheconsensusofthegroupratherthenengageinconflict.Inculturelikethese,silenceandavoidancemaybeusedtomanageconflict.2021/7/26Thus,inthiscase,Koreanstriedtheirbesttotakethepeacemakingapproachtode-escalateconflicts,sothatharmonybetweenmemberswouldbemaintainedaslongaspossible.However,Jim,fromindividualisticculture,considereditstrangethathisKoreancolleagueswouldratherhidetheproblemstothelastmomentthansolvetheconflicts.Inhisview,suspendingtheconflictswouldn’treleasetensionsandsolidifytherelationshipbuttopotentiallydestructtherelationship.Combinethetheorywiththecase2021/7/26Problemsshouldbesolvedfrombothside.Jim….Koreans….Conclusion…..solutionconclusion2021/7/26Case2OnhisfirsttriptoMexico,Harry,aU.S.managerwhointendedtonegotiateacontractwithaMexicanfirm,wasinvitedtoadinnerpartybyhisMexicancounterpart.Sincetheinvitationindicatedthatcocktailswouldbeginat7p.m.,Harryarrivedpromptlyatthattime.Hishostseemedsurprised,andnooneelsehadarrived.Peoplebeganarrivingabout8p.m.Harryknewhehadreadtheinvitationcorrectlybutfelthehadgottenoffabadstart.WhatadvicewouldyouhavegivenHarry?2021/7/26CulturalanalysisM-timevs.P-timeFuture-orientedvs.present-oriented2021/7/26演讲结束，谢谢大家支持*2021/7/26