Originator:
Approved by:
General Manager:
Front Office Manager
前厅部经理
Signature:
05/05/2011
Date
Communication at Shift Change 班次交接程序
Ensure that all important information from a previous shift is passed on, in order to
Objective: eliminate any possible problems that may occur.
确保所有的重要信息都能在班次开始前进行传递,以避免任何可能发生的问
题
At the beginning and end of a shift, the supervisor must take how long is necessary
to communicate to his/her fellow worker the contents of the according shift.
Policy:
Impact:
Procedure:
在每个班次开始和结束时,主管必须清楚 向下班次员工交接的内容和所用时
间长短
Special things to pay attention to as follows:
要特别注意以下事项:
Read the logbook and discuss unclear topics with the shift supervisor.
阅读交接记录本,并与当班主管讨论不清楚的项目
Sign on the logbook to ensure clear with the topics on the logbook
在交接记录本上签字以确保清楚所有涉及的事宜
Arrange your own personal float and that of your fellow workers
安排前台现金抽屉的交接
Sign in on the computer and check the current house status, expected arrival and
departure list, V.I.P., assigned rooms, etc.
登录前台电脑操作系统,了解当前酒店房间占用状态,预抵或预离客人列
表
关于同志近三年现实表现材料材料类招标技术评分表图表与交易pdf视力表打印pdf用图表说话 pdf
, VIP
客人信息,预留房等等
Verify high balance and departure accounts.
检查高消费房间和预离店房间的帐目状况
Ensure your team is aware of approximate arrivals, all information for in-house and
arrival groups, special guests, and VIP guests.
确保员工清楚有特殊要求的预抵客人,所有在店客人的信息,预抵团队,特殊客
人和 VIP 客人
Discuss problems, solutions, mistakes, good behaviour, and anything important that has
happened during the previous shift.
讨论前一班次发生的问题,解决办法,优秀表现和任何重要的事情
Last Revised: 05/05/2011
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