2013年优质护理服务工作计划

2013年优质护理服务 工作计划 幼儿园家访工作计划关于小学学校工作计划班级工作计划中职财务部门工作计划下载关于学校后勤工作计划 岭北人民医院 2013年优质护理服务工作计划 2013年优质护理服务工作是在2012年全院全面开展“优质护理服务”活动的基础上，为进一步深化“优质护理服务”工作内涵，以“提升职业素质、优化护理服务”为主题，以“创建二级甲等医院”为契机，提升服务水平，持续改进护理质量，在总结上一年度开展“优质护理服务”活动经验的基础上，特制定2013年“优质护理服务”工作计划。 一、指导思想 我院将全面实施“优质护理服务”的工作方案，以科学发展观为指导，深化“以病人为中心”的服务理念,以“提升职业素质、优化护理服务”为主题，努力为患者提供无缝隙、连续性、安全、优质、满意的护理服务。 二、工作目标 以患者满意为总体目标，夯实基础，巩固成果，进一步深化优质护理服务工作，提升服务内涵，持续改进护理质量。 三、工作 措施 《全国民用建筑工程设计技术措施》规划•建筑•景观全国民用建筑工程设计技术措施》规划•建筑•景观软件质量保证措施下载工地伤害及预防措施下载关于贯彻落实的具体措施 1、修订各种制度、标准 继续完善修订我院各项规章制度、工作职责、工作流程、疾病护理常规、临床护理服务规范及标准。继续完善修订质量检查标准与 方法 快递客服问题件处理详细方法山木方法pdf计算方法pdf华与华方法下载八字理论方法下载 ，完善护理不良事件上报与督查制度，加强对危重病人的管理。严格落实《护士条例》，严格执行护士执业准入制度，单独上岗护士有执业证并注册。实行护士长夜查房工作制度，通过护士长的督查，提for computer software engineering GB/T50314-2000 of electrical installations code for construction and acceptance of GBJ232- 92 intelligent building weak design construction figure set GJBT-471 2. system description this times engineering weak design including: hours a Kok information facilities system integrated wiring system (containing room network, communications part) wired TV system information guide and the released system hours II Kok public security system fire automatically alarm system (containing public broadcast part) security technology prevention system security monitoring system out entrance control system car library management system hours three Kok building equipment monitoring system hours four Kok information application system queued station ICU visitation system operation the system monitoring and training system call intercom system hours, five hours Kok Kok intelligent integrated system of information system (1) cabling systems (including computer room network, communication component) computer network systems and voice communications systems Center of information on medical floor computer room located in the engine room. Voice communication system using a local telecommunications operator providing voice service, configuration-independent integrated services digital program-controlled switchboards. Operators providing communications ... If any compatibility requirements, by way of increased access to the Communications Board within the chassis to meet 高病区全员参与病室管理的意识及沟通能力。 2、全面提升职业素质、优化护理服务 (1)加强基础理论知识的培训，使护理人员综合素质及专业能力得到提高。从“三级三严”入手，每月组织一次业务培训， 内容 财务内部控制制度的内容财务内部控制制度的内容人员招聘与配置的内容项目成本控制的内容消防安全演练内容 包括基础理论、专科护理、法律法规、服务意识，强化基础护理及分级护理的落实并保证质量。每季度综合学习内容考试一次，1人不合格扣科室综合质量考核分1分。 (2)提高临床护士的实际工作能力，培训专科护理骨干。根据黑龙江省专科护士培训计划有序培训，培训结束后，综合培训内容在科内组织学习。 (3)加强护理专业技术操作培训。建立培训机制，按照有关护士岗位技能所 规定 关于下班后关闭电源的规定党章中关于入党时间的规定公务员考核规定下载规定办法文件下载宁波关于闷顶的规定 的训练项目，有计划的对护士进行技能操作培训，要求每人今年必须完成技能操作的培训与考核，牢固掌握护理基本技能，夯实基本功底，同时组织开展护士技能操作竞赛活动，进一步强化训练，提升临床护理技能操作水平，从而提高护理服务。 (4)提高护士长的管理水平，计划优质护理服务病区护士长到市人民医院轮流进修培训，学习优质护理服务的先进工作经验。 (5)加强护士礼仪规范学习。护士礼仪是护士综合素质的体现，是护士在整个护理工作中，为了塑造个人和组织的良好形象所应遵循的尊重患者、尊重患者家属及其他工作人员的礼节和注重仪表、仪容、仪态等方面的规范和程序;护士美的仪表、礼貌的语言、落落大方的礼节，可使患者感到被理解、被尊重，心理上得到安慰，情感上得到愉悦，从而促进疾病的康复。 (6)采取各种形式的学习培训，以提高全院护理人员的业务素for computer software engineering GB/T50314-2000 of electrical installations code for construction and acceptance of GBJ232- 92 intelligent building weak design construction figure set GJBT-471 2. system description this times engineering weak design including: hours a Kok information facilities system integrated wiring system (containing room network, communications part) wired TV system information guide and the released system hours II Kok public security system fire automatically alarm system (containing public broadcast part) security technology prevention system security monitoring system out entrance control system car library management system hours three Kok building equipment monitoring system hours four Kok information application system queued station ICU visitation system operation the system monitoring and training system call intercom system hours, five hours Kok Kok intelligent integrated system of information system (1) cabling systems (including computer room network, communication component) computer network systems and voice communications systems Center of information on medical floor computer room located in the engine room. Voice communication system using a local telecommunications operator providing voice service, configuration-independent integrated services digital program-controlled switchboards. Operators providing communications ... If any compatibility requirements, by way of increased access to the Communications Board within the chassis to meet 质，提高护士观察病情、落实护理措施、记录护理文书的能力。 3、加强管理，确保护理安全 (1)加强病人重点环节的管理，如病人转运、交接、圧疮等，建立并完善护理流程及管理评价程序。抓住护士交接班、每月一次的护理查房等关键环节，加强护理管理确保目标实现。 (2)加强护理安全监控管理，每月组织科室进行护理安全隐患排查及护理差错、护理头数的原因分析讨论，分析发生的原因，应吸取的教训，提出防范措施与改进措施。 (3)加强科室管理。每周对科室在病房管理、基础护理、护理安全、病历文书书写、护士仪表、消毒隔离等进行不定期的抽查，对存在的问题立即指出并限期反馈，在每周的护士长工作例会上进行总结;每月组织护士长对优质护理病区进行质量控制，综合评价，对存在问题以工作动态的形式发放科室限期整改。 4、夯实基础护理 (1)切实做好基础护理，使护理工作更加规范化。保持病床整洁、无异味、无污迹，物品摆设整齐规范，输液滴数与医嘱相符，勤巡视输液病人，善于观察病人，发现问题及时解决。 5、严格落实责任制整体护理 (1)优质护理病区实行弹性排班。工作忙时可加班，闲时可轮休。 (2)优质护理服务病区设立责任组长1名、责任护士4名，每名责任护士护理8-10名病人。责任护士从入院到出院的各种治疗给药、病情观察、基础护理以及健康教育等为患者提供连续、全程的工作，切实做好优质护理服务。 for computer software engineering GB/T50314-2000 of electrical installations code for construction and acceptance of GBJ232- 92 intelligent building weak design construction figure set GJBT-471 2. system description this times engineering weak design including: hours a Kok information facilities system integrated wiring system (containing room network, communications part) wired TV system information guide and the released system hours II Kok public security system fire automatically alarm system (containing public broadcast part) security technology prevention system security monitoring system out entrance control system car library management system hours three Kok building equipment monitoring system hours four Kok information application system queued station ICU visitation system operation the system monitoring and training system call intercom system hours, five hours Kok Kok intelligent integrated system of information system (1) cabling systems (including computer room network, communication component) computer network systems and voice communications systems Center of information on medical floor computer room located in the engine room. Voice communication system using a local telecommunications operator providing voice service, configuration-independent integrated services digital program-controlled switchboards. Operators providing communications ... If any compatibility requirements, by way of increased access to the Communications Board within the chassis to meet (3)全面履行护士职责。整合基础护理、病情观察、治疗、沟通和健康指导等，为患者提供全面、全程、连续的护理服务。密切观察患者病情，及时与医师沟通，与患者沟通，对患者开展健康教育和康复指导，提供心理护理。 (4)深化护士分层使用，依据病人病情、护理难度和技术要求分配责任护士，危重患者由年资高、能力强的护士负责，体现能级对应。 (5)临床护理服务充分体现专科特色，各科依据科室特点丰富服务内涵，为病人提供人性化护理服务保障患者安全，促进患者康复。 6、定期满意度调查 (1)每月参加科室工休座谈，定期听取患者对优质护理工作的意见和建议。 (2)每季度进行患者满意度调从护士的操作技术、仪容仪表、健康宣教、制定整改措施，及时反馈科室。让患者从心里满意，要求每位护士树立良好的服务态度，把病人的满意作为工作的最终目标，尽可能的为病人提供方便，杜绝生、冷、硬、推诿的想象发生，决不允许与病人发生争吵。 7、加强患者健康教育 (1)个体宣教 个体宣教由责任护士做每天不少于3次，根据科室常见病的治疗和护理常规、术前注意事项、术后康复锻炼方法、特殊饮食制作不同的卡片，针对不同的护照你这选择适用的卡片，向病人做详细的讲解。 for computer software engineering GB/T50314-2000 of electrical installations code for construction and acceptance of GBJ232- 92 intelligent building weak design construction figure set GJBT-471 2. system description this times engineering weak design including: hours a Kok information facilities system integrated wiring system (containing room network, communications part) wired TV system information guide and the released system hours II Kok public security system fire automatically alarm system (containing public broadcast part) security technology prevention system security monitoring system out entrance control system car library management system hours three Kok building equipment monitoring system hours four Kok information application system queued station ICU visitation system operation the system monitoring and training system call intercom system hours, five hours Kok Kok intelligent integrated system of information system (1) cabling systems (including computer room network, communication component) computer network systems and voice communications systems Center of information on medical floor computer room located in the engine room. Voice communication system using a local telecommunications operator providing voice service, configuration-independent integrated services digital program-controlled switchboards. Operators providing communications ... If any compatibility requirements, by way of increased access to the Communications Board within the chassis to meet (2)集体宣教每周举行2次，由责任组长负责，内容涉及疾病的自我预防、用药的注意事项、家庭急救常识、安全防护。 8、建立绩效考核措施、严格落实各种制度的执行 (1)责任护士履行岗位职责。按照岗位管理进行考核，护士应服从医院业务发展的安排，作为绩效考核依据。 (2)优质护理服务绩效考核措施，坚持客观、公平、公开原则，分配向一线护士倾斜，调动护士积极性。 (3)建立护理人员的绩效考核登记，依据责任护士出勤率、护理病人的数量、护理质量、技术难度、风险程度、满意度、科室评选，进行奖励补偿，对积极者、贡献大的护士在年终增加奖励力度。 (4)护士根据考核标准以得分高低进行绩效考核。 (5)护理部依据优质护理服务质量控制标准对科室考核，考核结果作为护士长的绩效考核。 (6)5.12护士节评选优质护理服务标兵。 (7)年底评选优质护理服务先进个人及先进科室。 (8)强化医疗安全核心制度及各种护理操作规范、流程、各种常规的落实。 for computer software engineering GB/T50314-2000 of electrical installations code for construction and acceptance of GBJ232- 92 intelligent building weak design construction figure set GJBT-471 2. system description this times engineering weak design including: hours a Kok information facilities system integrated wiring system (containing room network, communications part) wired TV system information guide and the released system hours II Kok public security system fire automatically alarm system (containing public broadcast part) security technology prevention system security monitoring system out entrance control system car library management system hours three Kok building equipment monitoring system hours four Kok information application system queued station ICU visitation system operation the system monitoring and training system call intercom system hours, five hours Kok Kok intelligent integrated system of information system (1) cabling systems (including computer room network, communication component) computer network systems and voice communications systems Center of information on medical floor computer room located in the engine room. Voice communication system using a local telecommunications operator providing voice service, configuration-independent integrated services digital program-controlled switchboards. Operators providing communications ... If any compatibility requirements, by way of increased access to the Communications Board within the chassis to meet