BEC职场必胜：Managing Conflict 解决冲突

BEC职场必胜：Managing Conflict 解决冲突 Steve: Hi Mike( Have you met the new hire in the Business Development Department? Mike( No， I haven't had the pleasure yet( Steve( Trust me , it's not a pleasure to meet him～ Mike( Steve～ That's not like you at all to say nasty things about a colleague( Steve( Well just wait to you meet him( I think he is a real pig( Mike( Why do you have that impression? Steve: He is rude， unfriendly and too pushy( Mike: Maybe he is just suffering from culture shock being in a new company( Steve: Well he needs to learn the culture of this office pretty quickly or he will make lots of enemies( Mike: Its up to us to help him make friends then～ 史蒂夫:嗨麦克，你见过业务开发部新来的职员了吗, 麦克:没有，我还没有这份荣幸。 史蒂夫:相信我，跟他见面不是什么好事～ 麦克:史蒂夫～说同事坏话可一点儿也不像你的作风。 史蒂夫:好吧，等你见了他就知道了。我觉得他真是一头猪。 麦克:你为什么会有这种印象, 史蒂夫:他很粗鲁、不友好还特别爱出风头。 麦克:也许刚到一个新公司他还不习惯。 史蒂夫:他需要尽快学会适应这个公司的习惯，否则他会树很多敌人。 麦克:这得靠我们来帮他交朋友～ NEW WORDS(生词) 1) New Hire: a new member of staff 新成员 I always try to ask new hires to lunch on their first day to make them feel more relaxed( 我总是尽量在新员工上班的第一天邀请他们一起吃午餐，这样他们就会更放松易一些。 2) Nasty: mean， unfriendly 刻薄、不友好 When I was younger there was a nasty dog next door that always barked at me in the mornings( 我小的时候邻家有一条讨厌的狗，早晨它总是冲着我叫。 3) Impression: your view of someone's character 印象，你对别人的看法 There is an old saying that you can only make one first impression( People will often judge you by their first impression of you( 有一句老话这样说，第一印象只能有一次，人们总是根据他们对你的第一印象来评价你。 4) Pushy: too aggressive 很好斗的、好胜的 When I went to buy a new TV that sales guy was so pushy that I just left the store( 我去买新电视的时候那个男售货员对热心过度，近乎粗鲁，我气得离开了商店。 LESSON:课文 Most people spend around 10 hours per day， or 40 hours a week， at work( In every office， just like life in general， there will be people that you like and people that you dislike( 大多数人都会有每天十小时或者每周四十小时左右的时间花在工作上。在每个办公室里，就像在生活中一样，你总会遇到你喜欢的和不喜欢的人。 You often hear people talking about the need to be professional at work( One definition of professional is 'working effectively and efficiently with people that you don't like(" 你常听人说起工作时需要具备职业素质。对职业素质其中的一个解释就是“有效率地工作，而且能很好 地跟你不喜欢的人一起工作。” Conflict is when two or more people argue or fight and obviously you are more likely to fight with people that you don't really like( Therefore managing conflict in the workplace is a very valuable skill that everyone should master( 冲突是指两个人或更多人争吵或动手打架。很显然你更容易跟你不喜欢的人发生冲突。因此处理好公 司内部里的冲突问题是一项很重要的技能，人人都应该掌握。 Sometimes you can manage conflict simply by avoiding it( If you know that you are likely to have a disagreement with a particular person， you can try to stay out of their way and not have any interaction with them( 有的时候你可以单纯地避免冲突来解决问题。如果你知道你可能会跟某个人在意见上发生分歧，你可 以尽量避开他们，不跟他们有任何接触。 But that is impossible if you work directly with them or if they are your boss or if you are their manager( In those cases， remember to remain calm and clear,headed( Even if they start to yell and scream， it is always best if you speak in a low voice and make your points logically and clearly( 但如果你直接跟他们一起工作或者他们是你的老板你是他们的经理，上述建议就行不通了。在这些情 况下，记住要保持平静和头脑清醒。即便他们开始大声喊叫或尖叫，你最好低声说把自己的观点清晰而有 逻辑阐述出来。 If you know that an argument is unavoidable， then try to take the discussion out of the office and away from other staff( You don't want staff to see you argue with others and they don't want to hear you yelling at each other( Go to a quiet place away from the office and resolve your differences there( 如果你知道一场争论是在所难免的，那么尽量在办公室外面进行讨论，离其他同事远一些。你不希望 同事们看到你跟别人争吵，他们也不愿意听到你们互相喊叫。在办公室外面找一个安静的地方，在那里解 决你们的问题。 Never call a colleague insulting names or use violence , no matter what～ 不论发生什么事永远不要在称呼上侮辱同事或使用暴力。 Dialogue(对话) Beth: Can you help me with a small problem Sally? Sally: You know that I would usually， but today I have to go on a course( Beth: That sounds interesting( What type of course is it? Sally: It is a course to learn about managing conflict in the work place( Beth: Why do you need to go on a conflict management course? Everyone likes you～ Sally: Those are the types of skills that every good manager should learn～ I hope that it will help me to be a better manager in the future( Beth: You are already my favorite manager Sally～ I love working for you～ Sally: Thanks for saying that Beth , I will remember it when I have to review your salary and bonus at the end of the year～ 贝斯:萨莉你能帮我解决一个小问题吗, 萨莉:你知道如果是平常我会帮你的，可是今天我要去上课。 贝斯:听起来挺有意思的。你上的是什么课, 萨莉:学习怎样解决公司里的(冲突问题。 贝斯:你为什么还要学怎样处理冲突呢,每个人都喜欢你。 萨莉:这些是每一名优秀的经理都应该学的技巧～我希望将来这会有助我当一名更合格的经理。 贝斯:萨利你现在就已经是我最喜欢的经理了～我喜欢为你工作～ 萨利:谢谢你能这么说贝斯，年终审核你的工资和奖金的时候我会想起你的话～