航空专业毕业论文（Aviation professional graduation thesis）

航空专业 毕业论文 毕业论文答辩ppt模板下载毕业论文ppt模板下载毕业论文ppt下载关于药学专业毕业论文临床本科毕业论文下载 （Aviation professional graduation thesis） 航空专业毕业 论文 政研论文下载论文大学下载论文大学下载关于长拳的论文浙大论文封面下载 (Aviation professional graduation thesis) Graduation practice report Internship time: from March 2010 to June 2011 Internship location: Beijing Capital International Airport T3 terminal Internship Objective: to strengthen the understanding of the aviation service industry, and to become a qualified flight attendant for ourselves and accumulate necessary experience. Through practice, the personal knowledge of the school will be linked to practice, and improve their service skills, service quality and their professional quality. At the same time, we can further expand the scope of expertise in the actual work, and further strengthen the professional knowledge. In order to make themselves in the employment process should have the necessary competitiveness, and in the future work with excellent professional staff should have excellent quality and quality. Preface: it is my great honor to have an internship at the capital airport. Beijing Capital International Airport (hereafter referred to as the capital airport) is the largest international airport outside China and Beijing, and is currently the busiest civil airport in china. During my three month internship here, I've been very productive. This is the first step in the real society of the "ivory tower" of my leaving school. At the end of the day, I can really apply what I've learned to practice. It seemed as if a door had really opened, and another different world I had been waiting for had held my existence. Just as I was looking forward to, I met with many strange setbacks. After one by one, I felt my change. Another, more mature, I am waiting for my own metamorphosis. I will work harder for the wonderful life in the future. Practice content: Part one: First of all, let me make a brief introduction to the capital airport. Beijing Capital International Airport (ICAO:ZBAA, IATA:PEK), founded in 1958, referred to as the capital airport or Beijing airport. It is the major international airport linking China and Beijing, and is currently the busiest civil airport in China and also the base airport of China International airlines. In 2004, the capital airport, instead of Tokyo Narita International Airport, became Asia's busiest airport by air landing. In 2006, Beijing Capital International Airport passenger throughput has become Asia's second (second only to Haneda International Airport in Tokyo), ranked ninth in the world. In 2009, the global airport rose to eighth place, the future will exceed London Heathrow International Airport, and the list is expected to rise to fifth place. The capital airport has three terminal buildings, two 4E runway, an 4F runway, and passenger and cargo handling facilities. No. 1 terminal is dedicated to domestic flights of Hainan air group (including Hainan airlines, big Xinhua Airlines, big Xinhua express, Capital Airlines, Tianjin Airlines). Terminal 2 for Chinese Eastern Airlines, China Southern Airlines China, Xiamen Airline Co, Shenzhen airlines, Chongqing airlines, Hainan Airlines (international flights), and SkyTeam airlines and foreign airlines service alliance. Terminal 3 is China International Airlines and Shenzhen airlines. Shandong airlines, Shanghai airlines, Sichuan airlines and foreign airlines, Star Alliance, oneworld airlines and non union airline service. In 2010, the new wireless network of terminal 3 was put into use, marking the capital airport being covered by wireless networks and allowing passengers to access the Internet free of charge. Second part: The one-stop service provided by the terminal in the capital airport customer service is the only external service window for Beijing Capital International Airport Co.Ltd to passengers, airlines and other terminal customers. The customer service center, adhering to the "customer first, and strive to meet all customer needs" tenet, provide news service, guide service, conference service, terminal station activities, audit special passenger service. The special passenger service is a service item established by the customer service center of the capital airport terminal building for the old, young, sick, disabled, pregnant and other special groups of passengers in the terminal, so as to facilitate the travel of the special groups of passengers, Services such as wheelchair service, baggage service, team support services and accompanying services are provided. Third part: According to the distribution, we begin the practice first. The first feeling of walking into a job is wonderful, curious, and careful. Curious because of the yearning for the sacred place, it was careful not to disturb the work of the older generation. In the beginning of this week, the first pre job training, preliminary understanding of the company's basic business and the content of the internship. The core of our work is the two word: service. The most critical thing to do is to be considerate, considerate and full of affinity. Smiling service will make visitors happy, considerate service will bring more convenience to passengers. For special passengers, we should give special, thoughtful and warm service to help passengers carry luggage, take passengers through security, provide wheelchairs to passengers, and also allow passengers to enjoy priority boarding. Gradually, my job has a clear purpose: let the passengers feel the love of our staff in dribs and drabs. Now the economy continues to develop, the improvement of living conditions, travel opportunities more and more people. But often there are people who fly for the first time, because they can not distinguish the direction of the wrong hands and feet, easy to miss the aircraft. In this regard, our staff enthusiastic to help them, patiently introduced to them the opportunity to flow, guide the opportunity. Fourth part: Our main tasks are: 1, grasp the flight dynamic information, accurate understanding of pharmaceutical information and send the flight boarding, and get to work in accordance with the provisions of the time. 2, responsible for inbound and outbound flights, passengers pick-up and guide work. 3, responsible for outbound flights, passengers boarding pass inspection and statistics of the number of passengers. 4, responsible for the passenger station alternate flight passenger terminal, guide service and inspection station for aircraft passenger card, and count the statistics station number, if not, timely report and check-in service dispatch room and quickly troubleshoot. 5, responsible for the old, weak, sick, disabled, pregnant, unaccompanied children's shuttle, and guide services. In case of departing passengers, they will be sent to the exit to transfer to their relatives. 6, the standard operation of the boarding bridge, timely and accurate docking and evacuation aircraft. 7, in the work should be careful, encountered mechanical problems and emergency situations, must wait for emergency treatment, and know in time to the scene command center, service scheduling report. 8, responsible for checking the safety instructions passenger car drivers to send aircraft docking and departure time. 9, responsible for the inspection of passenger cars, aircraft Xuanti whether to safety, control the number of passenger car. Keep the order of the people present. 10, flight delays or cancellations, is responsible for the interpretation of passengers, guidance work. 11, earnestly completes the duty record, and strictly receives the procedure, the procedure. 12. Complete other work assigned by superior organization. Sum up and experience: in March 2010, we began to continue three months of practice life, these three months of learning and life is our initial understanding of the work units and understanding and our future attempts to contact. Capital airport gave us a general sense of home, the leadership of our care, although not elaborate, but take care of all very thoughtful. Other seniors are very enthusiastic about us, through the three months of internship here, from the observation and learning, we fully experience the responsibility and mission of an aviation service personnel. Writer: Sun Wenke Date: May 26, 2011