商务英语情景对话100主题

商务英语情景对话100主题 Day today Office日常事务 1 Faxes传真 2 Telephone Calls电话 3 Making Telephone Appointments电话预约 4 Memos备忘录 5 Business Correspondence商业信函 6 Placing an Order下订单 Office Talk办公室谈话 7 Coworkers同事 8 Bosses老板 9 Brainstorming集体讨论 10 Commuting乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行 12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户 18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂 Business Communization商务交流 20 Personal Introductions个人介绍 21 Small Talks聊天 22 Delivering Bad News传达坏消息 23 Polite Questions礼貌提问 24 Farewells道别 Negotiation谈判 25 Clarifying the Stakes说明利害关系 26 Making Concessions做出让步 27 Discussing the Bottom Line讨论底线 28 Accepting and Confirming接受和确认 29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手 Company Organization公司结构 30 CEO执行总裁 第 1 页 共 78 页 商务英语情景对话100主题 31 Stockholders股东 32 Board of Directors董事会 33 Managerial Staff管理人员 34 Labor Staff普通员工 Meetings and Interviews会议和面谈 35 Executing Meetings开会 36 Performance Reviews业绩评估 37 Agendas会议议程 38 Making Requests提出 要求 对教师党员的评价套管和固井爆破片与爆破装置仓库管理基本要求三甲医院都需要复审吗 Presentations业务陈述 39 Preparation and Developing Your Topic准备和展话题 40 Introductions and Beginnings介绍和开头 41 Making Transitions in the Presentation陈述中的过渡 42 Conclusions结论 43 O&A (Question and Answer Period)提问阶段 Data数据处理 44 Trends趋势 45 Systems制度 46 Scheduling日程安排 47 SWOT An山sis态势分析 48 Statistical Reports数据统计 报告 软件系统测试报告下载sgs报告如何下载关于路面塌陷情况报告535n,sgs报告怎么下载竣工报告下载 Technology技术 49 Email电子邮件 50 Computer Technology计算机技术 51 Running an Internet Business网上做生意 52 Electronic Gadgets数码产品 53 Web based Marketing网上营销 Financial Topics财务话题 54 Costing成本 55 Budgets预算 56 Auditing审计 57 The Economy经济 58 Fundraising集资 Legal Topics法律话题 59 Confidentiality机密 60 Lawyers律师 61 Contracts合同 第 2 页 共 78 页 商务英语情景对话100主题 62 Copyright版权 63 Patents专利 64 Environmental Regulations环境条例 Marketing Topics营销话题 65 Marketing Surveys市场调查 66 Target Audience目标消费者 67 Print and Media Advertising印刷和媒体广告 68 Promotional Events促销活动 69 Developing the Market市场开发 Sales Topics销售话题 70 Selling Points卖点 71 Trade Shows贸易展览 72 Sales Reviews检查销售额 73 Product Demonstrations产品演示 74 Following up on Leads线索追踪 75 Customer Service顾客服务 International Topics国际话题 76 Sourcing得到供货 77 Export,Import出口,进口 78 Exchange Rates汇率 79 International Greeting Methods国际问候方式 Big Business跨国公司 80 Mergers合并 81 Competition竞争 82 Climbing the Corporate Ladder进入管理层 83 Branch Offices分支机构 84 Consulting咨询 Employment Practices雇用惯例 85 Fair Pay公平薪酬 86 Recruiting Personnel人员招聘 87 Retirement退休 88 Partnership合作关系 89 R&um6s简历 90 Job Interviews求职面试 Social and Equality Issues社会和平等话题 91 Women in the Workforce职业女性 92 Discrimination歧视 第 3 页 共 78 页 商务英语情景对话100主题 93 Welfare福利 94 Labor Unions工会 95 Strikes and Demonstrations罢工和示威游行 Continuing Education继续教育 96 Management Training管理人员培训 97 Seminars,Workshops研究会,研讨会 98 Company Retreats公司培训 99 Teambuilding团队建设 100 MBA工商管理硕士 1 Faxes传真 Dialogue one M: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer. F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me. M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. F: What if I can't speak to him directly? M: Ask his secretary to fax them. It’s the same thing. Have them faxed over with a copy also faxed to Martin’s office. F: How do I find Martin’s fax number? Is he in your roller desk? M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office number later today. F: Ok, I'll get on it first thing. M: Be sure you do, I need those briefs ASAP Dialogue two M: Did you put this morning's faxes on my desk? I’m waiting for some urgent faxes from headquarters, I'm pretty sure they came in last night. F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pretty blurred, maybe you take a look at them, if the copy is unreadable, I'll call then and ask them to refax. M: Yeah, you're going to have to call them and get them to be refax. These copies are so dark. I can't make out any of the words. F: What about that one? M: This one? This one is so light and I can barely read it. How can that be? F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the 第 4 页 共 78 页 商务英语情景对话100主题 problem. M: Yes, but this one will have to be refaxed as well. And look, there's about 3 pages missing. It looks like the fax machine ate half of my important faxes, and ones that made it through are so blurred or too light. They are unreadable. F: I guess the fax machine is out of paper too. Don't worry, I'll have someone look at it this afternoon, and in the meantime, I'll have your documents refaxed to our other fax machine. 2\Telephone Calls电话 Dialogue 1 A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you? B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please. A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling? B: This is Bill Burton from Milford Insurance, I'm calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? I’ll check to see if she is available. B: No problem. A: I'm sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for her? B: Yes, please have her return my call when she returns to the office. It's best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799. A: I'm sorry. I didn't quite catch that, could you please repeat the number? B: No problem, my office number is 635-8799. Tell her to ask for extension 31. A: I'm sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct? B: Yes, and I represent Milford Insurance. A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much. Dialogue2 A: Hello, Pasadena Inn, this is Sandy, how may I direct your call? B: I'd like to speak to someone about reservations. A: I can help you with that. What date would you like to make a reservation for? B: We'll be arriving May 12th, but I would like to make reservations for penthouse. A: Oh, I'm sorry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, he's not here right now. Can I take your name and number and have him get back to you? B: When do you expect him back in? A: He'll be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright? B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235. A: Could you please spell your last name for me? B: Sure. It's D-A-R-C-Y. 第 5 页 共 78 页 商务英语情景对话100主题 A: Okay. Mr. Darcy, and your phone number is 660-843-3233? B: That's 3235. A: Sorry! 3235. Great. I'll have Tony call you first thing tomorrow morning. 3. Making Telephone Appointments电话预约 Dialogue one M: Hello, Bill Breton speaking. What can I do for you? F: Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sons returning your call. I’m sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tuesday? M: Yes Ms Jenkins, thank you for returning my call. I’m glad to finally get hold of you. I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday? F: I am sorry. I’m afraid I am completely booked on Monday. Would it be Possible to postpone until you return? M: Oh, dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes, we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you? F: That should be fine. Shall we say about two o’clock? M: Perfect! I look forward to seeing you at two o’clock next Thursday afternoon. If you need to change the time, pls feel free to call me on my cell phone. F: Thanks Burdon, I’ll see you on Thursday. Dialogue two F: Hello M: Hello, is Doras available? F: This is Doras, who is calling please? M: Hi, Doras, this is Mike calling from parker’s dentistry. I’m calling to confirm your appointment for tomorrow morning at 9am with Doctor Parker. F: Oh, I almost forgot. Thank you for calling to remind me. Actually, I do need to change the time of my appointment. I have a scheduling conflict, And I can’t make it that early. M: If I put you in that later slot, would that work out? F: It would have to be after lunch. Do you have anything available about 2 o’clock? M: Sorry, Mam. The only opening we have after lunch is 1: 15, but I might be able to work you in at 4: 00. Would that be a better time? F: That’s all right. I think I should be able to make it at 1: 15. Can you put me down for that time slot? M: No problem, I have your appointment changed from tomorrow morning to tomorrow afternoon at 1: 15 F: Wonderful. Thanks very much. 4 Memos备忘录 Dialogue 1 A: I have been waiting here in the conference room for ten minutes already, what time is the meeting start? 第 6 页 共 78 页 商务英语情景对话100主题 Where is anyone anyway? B: Didn't you hear about that, our meeting was postponed until Friday. A: Why the meeting was postponed? No one told me anything about it. B: Did you get the memo? A: What memo? They haven’t any memo this whole week, I check my inbox every day. And I haven’t seen anything. B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk. A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things, But I always read all the memos go around; they go directly to my inbox. Are you sure were send to whole office? B: It should have got around to everybody, they also post a copy of the memo in the break room. Don't you ever look at messages post on the bulletin board? A: I'm usually too busy to take a bunch of coffee break by the water cooler, Anyway, I'm sure the memo never get to my inbox, I'll have to talk our secretary about it. B. That's right, You will never know what your missing out of it if you don't read the memos. Dialogue 2 A: Ms. Dorsen, I need to take a dictation for me, B: Yes, sir. A: They should go out intra office memorandum to all employee by this afternoon, are you ready? B: Yes, sir, Go ahead. A: Attention all staff: effective immediately, all office communication are restricted to email correspondence as official memos, the use of instance message program by employee during work hour are strictly prohibited. B: Sir, Does this apply to intra office communication only or relate also restrict external communications? A: It should apply to all communications. Not only in this office between employees, but also any outside communications. B: But sir, many employees use instance messaging to communicate with clients. A: This were just have to change the communication methods, I don't want any one use instance messaging in this office, it waste too much time. Now, please, continue the memos. Where were we? B: This apply to internal and external communications. A: Yes, any employee who persist using instance messaging, will first receive a warning, and placed on prohibition, and the second sense, the employment will be termination. Any question regarding this new policy maybe directly to the department of his. B: Is that all? A: Yes, please give this memo type out and distribute to all employees before 4: 00 PM 5/Business Correspondence Dialogue one. A: Did you see the letter I got from Bradform films? They sent the responds to your phone call last week. 第 7 页 共 78 页 商务英语情景对话100主题 B: If you want to see something about my call last week, why didn't they sent it to me? A: I guess it must have contact information, so they sent it addressed in care of your department head, anyhow, they wrote to confirm in reading what you discussed about Milton contract. B: Can I see it first in seconds? A: Sure, here it is. B: Dear Mr. Clock, bother to your telephone call last Friday, I'm reading to confirm our meeting on July 21st, as we discussed, our meeting is to review the contract details. A: Did they ask you to sent the files beforehand? B: Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It looks like. . . Hey! Was there anything else was send along with this letter? A: I don't think so, why do you ask? B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in the envelope. A: Maybe they forgot to attach it to the letter. You should give them another call. Dialogue 2. A: Can you help me for a minute? B: Sure, what I can do for you? A: I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know how to get started, I know I should write dear Mr. Mrs. or Ms. , but the problem is I don't know the name of contact person. B: You can just put Dear Sir or Madam, officialese not personal, you can write to whom may concerned. A: OK, So I first thanks them for their business, I can say something like "we are very grateful for your continue support", How is that? B: Good! But also, write off the bed you want to tell them the reason of your writing, give them more reference. A: Like "Regarding our new product line, we would like to announce a special price discount" B: Right, do you need them to respond? A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How should I write that? B: You can tell them" Please finding the enclosed customer service survey, else also, you can say: "Attach a customer survey". If you need resource it right away, you can tell them the urgent by saying " Please return the survey without delay as soon as possible. Maybe it more polite with this as early as convenience. " B: Great! and what do you think I should close it with? A: Since you don't know them that well personally, probably the best way is would be your ? or your sincerely, you can also say Best Regards. But I don't think it would be property because you don't have the name. And obviously, should have them. B: OK, Thanks a lot for your help! 6 Placing an Order下订单 第 8 页 共 78 页 商务英语情景对话100主题 Dialogue 1 A: Our toner cartridges are already out of ink. . . Could you make an order for a new set? B: We will need new cartridges for all of the office printers? That will be a large order, probably about two or three cases. The office supply store we usually go through might not have that many in stock. A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill the order. B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need to order while I am at it? A: I think the only thing is toner. Try to see if they can deliver it before the end of business day tomorrow. We should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis. Anyhow, see what you can do to expedite the order this time. B: OK, will do. Dialogue 2 A: May I help you? B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with your company, so we will need the same amount as last time. A: Let me key in your information into my computer. I will pull up our records for you . Do you have an order number? What name is the order listed under ? B: It should be under Leslie Smith. The number is 184796 A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill? B: Yes. A: Is there the correct billing address? B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830. A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on Monday. B: Thank you. 7 Co-Workers Dialogue 1 A: I'm really fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with. B: You shouldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if you are negative and start name-calling in the office, it will make a bad working environment for everybody. A: You only say that because you don't have to work with him. The people in your department seem to capable and nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is. 第 9 页 共 78 页 商务英语情景对话100主题 B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow. Also, she's never willing to stay a little later at the office. She always leave at 5: 00 pm sharp. A: Isn't there anyone in the office that is a perfect co-worker? What about Bob? Everybody loves Bob. Even though he's fresh out the college and still a bit green, he is a great co-worker. B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The only thing he's lacking in is experience. A: Maybe that's why he's so nice! Dialogue 2 A: Do you get along with your co-workers? B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though. Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip. A: Do you think management should fire someone just because they gossip? B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts. A: So how do you develop good relationships in the office? B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are aware of other people and do your part to make a good working environment, you should be able to get along with most of the people you work with. A: I think you're right. But it does seem that there are always a few co-workers that are harder to work with than others. 8 Bosses Dialogue 1 A: How are things at the office lately? B: Just awful. Two weeks ago, we got a new boss, and I can't stand him. He is really unreasonable about our workload. Since he came, I've been so busy that I haven't had time to breathe! A: That bad, huh? What about his personality? It's a nice guy at least? B: I should be so lucky. He not only give us too much work, but he is also just plain mean about it. He constantly yells at us or criticizes us. He is always degrading the employees. A: What a terrible working environment! Have you tried to talk anyone about it? Maybe the boss of your boss? B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I didn't get around to meeting with the supervisor of our department. A: It must be terrible. Why don't you just quit? B: If it wasn't for the money, I would quit in a heartbeat. But the problem is, I can't support myself if I don't work. A: Yeah. But a boss likes that? To deal with him everyday, you should get a raise! 第 10 页 共 78 页 商务英语情景对话100主题 Dialogue 2 A: Do you get along with your boss? B: Actually I do. She is really understanding and reasonable most of the time. There was only one time I didn't really agree with her. A: When was that? B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job these days, and he has a family to support. A: Well, he shouldn’t have been drinking on duty. It's your boss' responsibility to make sure employees are safe, and also doing their jobs. B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all. A: Did this incident with your co-worker affect your relationship with your boss? B: Not really. All of us at the office respect our boss a lot. A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your job. B: No kidding. If you don't like your boss or co-workers, they can make your life miserable. 9 Brainstorming Dialogue 1 A: Have you thought up any good ideas for our business proposal? B: I haven't come up with anything good yet. Somehow my brain isn't functioning today. A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something together. No wonder your mind isn't very sharp now. B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas. A: Maybe we can shelve the proposal for a while while you brainstorm. B: We could do that, but I hate to put everything on hold. A: You're right, it's no good to have things up in the air for too long. Dialogue 2 A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work day. We need to do some brainstorming to come up with a time-management solution for our office. B: Well, what do you suggest? It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just have too much to do. A: So you think we should hire some new people? That is one possible solution. What else could be the problem? B: Maybe we do have some problems with time-management. If people were always on time to work, they might get more done in the morning before lunch. A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a little time to everyone's day. B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still 第 11 页 共 78 页 商务英语情景对话100主题 think it's a problem with too much workload. A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects. That would lighten everyone's load. 10 Commuting Dialogue 1 A: Where's Bill? The ambassador [ æm'bæs?d? ] is already here. The meeting is set to start at 9 am. B: He's late again. Traffic is probably holding him up. You know, he commutes from the suburbs. It's not easy commuting every day. We should cut him some slack. A: Even though the traffic is bumper-to-bumper out there, I don't think it's heavy traffic that makes Bill late. He takes the train, remember? B: Oh, that's right. Well, the train shouldn't be late. That means there is only one explanation. . . . Bill must have overslept. A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us. He must get start on his commute about 6: 30, no telling what time he actually gets up. B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then switch trains to the red line. In all, the trip's got to take more than 2 hours. A: Why doesn't he just drive to work? B: It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare. Dialogue 2 A: I can't wait until my car is repaired. The commuting with public transportation is killing me. B: It can't be that bad. A: But it is! Take this morning for example. The subway was so packed this morning; I got totally squished by about a hundred busy commuters on the way to work. B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is that the subway is more expensive than the bus. It adds up over time, if you take it every day. A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do you get to work every day? B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my house to the office. A: I'll bet it's good exercise, too. . . a good way to keep fit. B: Yes, not only a good way to keep in shape, but a good way to relieve stress as well. While you're stressed out by your commute, I'm releasing all the stress of the day with mine. 011 The working lunch Dialogue 1 A: Excuse me, Don? I hate to bother you, but I need your help on something. Do you have time to brief me on the Martin account today? B: Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some 第 12 页 共 78 页 商务英语情景对话100主题 things I need to share with you about that. But, gosh, I don't know. . . . Things are really busy for me today, the only time I can manage to squeeze out might be over lunch break. . . . A: I hate to make you work through your lunch break with how busy you are. . . . B: It's okay. . . . I've already had several days in a row working through lunch. . . . A: How about this. . . . We can make it a working lunch this afternoon, and I'll order some Chinese food for delivery. It'll be my treat. B: You don't have to do that. . . . A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food? I'll cater to your taste. B: Actually I do like Chinese. . . . Let's make it a date for Chop Suey and the Martin account at about 12: 30. Does that sound good? A: Great. I'll bring the food. Dialogue 2 A: For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up? B: Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But to be on the safe side, I'll order a table for half-past twelve. Will that suit your schedule? A: I've arranged to meet them at the restaurant at twelve. Can you make the reservation a little earlier? If we start earlier, it will give us more time for a longer lunch. B: Are you planning on treating the investors to a full-course meal? A: Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu chicken, and finish up with a delicious rich dessert of some sort. B: That'll be pretty heavy for a mid-day meal, don't you think? A: As along as we stay away from anything alcoholic, we should be okay. B: With your prime rib and chicken choices, you'd better hope nobody's vegetarian. A: We can make some special arrangement if we need to. After all, it's the company who is footing the bill. 12 International Business Travel Dialogue 1 A: I hear you're being sent to Madrid for the annual conference. Is that right? B: Yes, it would be my first trip overseas. Actually, it's going to be my first time leaving the country. A: Are you serious? You haven't even been anywhere on vacation? B: No, I have never vacationed anywhere exotic. But even if I don't get a chance to travel on my personal time, at least I can travel on company time! A: Well, being able to go to the conference sounds like such a great opportunity. Have you applied at the embassy for a visa yet? B: Yes, it wasn't too hard to get. All I had to do was fill out the paperwork and pay the application fee. A: You leave next Tuesday, right? What time is your flight? 第 13 页 共 78 页 商务英语情景对话100主题 B: My flight departs at 7 am. I have everything except for my luggage ready. A: If your flight is leaving so early, I can take you to the airport and see you off. I'll still be able to make it into the office by 9. B: That would be great! Thanks a lot! Dialogue 2 A: How were things in the Tokyo branch when you were there? B: Good! They have expanded and are doing better than they were last quarter. It's nice to see some improvement for a change. A: Do you see the trend continuing over the next few months? B: Yes, especially with so many of our executives going back and forth from here to Japan. The only problem is, they may have trouble when they go to open up business here. A: Why would you say that? B: They aren't too familiar with doing business outside of Japan. There are a lot of cultural differences to account for. A: I'll say! Sometimes they just do things really differently. But one thing I can say, they are really hospitable. B: Have you ever been to Japan? A: Sure! I just got back yesterday. I'm still suffering from jet lag. 13 Dressing for Business Dialogue 1 A: Did you see the way that Brian came to work yesterday? Ever since he came back from that conference in Silicon Valley, he's been coming to work dressed in jeans and sweatshirts. It's like he's decided to make himself at home in his office. I don't know how long it'll take before the management talks to him about it. B: He was really influenced by the way they do things on the west coast. I guess the working atmosphere is a lot more relaxed and casual in California. It comes from the information technology industry. . there isn't such a large division between home and office, so people want to work in the clothes they feel more relaxed in. A: Maybe so, but it seems kind of strange, which the rest of us in white shirts, dark suites, and ties. B: It's not as bad as that. . . We are allowed to wear more casual jackets and trousers. Besides, didn't you hear what Brian found on his desk this morning? A: What's that? B: Management decided to give him four brand new white shirts. That's their way of telling him that his new style of dressing down is not quite acceptable. Dialogue 2 A: Even if our company didn't have a dress code, I still think people would wear formal clothing to work. B: I wouldn't be so sure. . . People want to wear what they feel most cofortalbe in. A: Maybe that's ture for some positions, but I think the marketing and sales staff would definitely not agree. They dress for success? You can't go out on a sales cal if you are dressed in jeans. It's just not respectful to you client. 第 14 页 共 78 页 商务英语情景对话100主题 B: I think what you wear is so overrated. I would rather have a down-to-earth, honest and solid sales person than a painted, patent leaather, designer suite salesman. A;It's not as simple as that. People judge you by your appearance, whether you like it or not. So dressing professional is being professional. The image that you portray to others is so important in business. It's your imag and how others perceive you that makes the difference between landing or losing a sale. B: Maybe you're right, but I'll take my sneakers and jeans any day! 14 Hotel Situations旅馆情景 Dialogue 1 F: Hello, welcome to Prise star hotel. How may I do for you? M: Hi, yes, I have a reservation. My secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room. F: And what name of reservation made under? M: It should be under Steve Jhonson F: Mmm, let me see, it seems there is no Jhonson listed a room for tonight, is there any other name that you reservation list under, M: No, here is the confirmation number, would that help?It is 898007, I had the room booked with visa cold card. F: Ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see some anditification and the credit card you booked the room with if you don’t mind. M: Sure, here it is. would it be posible to check out and pay the bill in the morning, also, what time is brack served? F: There is a continent for breakfast from 6: 00am to 10: 00am, is in the larby. Also you can pay your bill in the morning, but we require a 20% depart it of front, but I can just keep a record of your credit on file. Ok, I’ve got you on set up if you could just sign here, and in a show here, here is your room key, anything else I can do for you? M: Yes, could you call me a taxi please? Dialogue 2 M: Excuse me, can you help me?I’d like to change my room if possible, I couldn’t sleep at all last night, the pepole in the room next mine were making a lot of noise, also if all the possible, I’d like the room doesn’t look at the street, between the noisy neighbor and high away outside, I didn’t sleep but wake. F: I am so sorry to hear that sir, let me check and see what is available, what room, what room are you in now? M: I’m on the 6th floor, room 698, I’v have many problems with that room, just this morning, I called someone up to 5th to assure the bathroom, it didn’t work, and it still doesn’t work. F: Oh, dear, well, it looks likely we have a few room for available, can I put you into a room on 17th floor?it has a backhole and it doesn’t face the high way. M: Ok, that would be very nice!What do I need to do for transfer? F: Let me check you out of your old room, you have to sign here, and acknowledge these changes and also the charges for your previous room. Then I can hold you up to room 1780. M: Mmm, I don’t think the charges are right, can you explain them please? 第 15 页 共 78 页 商务英语情景对话100主题 015 Negotiating the Subway Dialogue 1 A: It's my first visit to Prague, I'll be here for three days for a conference, then I have a day on my own to do some sightseeing before I head back home. What do you suggest I see when I'm here? B: There are many interesting places you should be sure to see. One problem is transportation, however. Because the city is very old, the roads are narrow and congested. If you only have three or four days to visit, you don't want to spend them waiting in traffic in a cab. I suggest you take the subway. A: The subway? But is there a subway station next to my hotel? I have to go between the conference center and the hotel several times a day. . . . . B: No worries, there's a subway station at the conference center itself, and a shuttle from your hotel to the conference center that takes only 5 minutes. When you do your personal sightseeing, you can first take the shuttle to the conference center, then hop on the metro. A: Is it expensive to ride on the underground? B: You can get a daily pass that will allow you to travel unlimited for the whole day for about 6 dollars. Otherwise, you can pay by trip, which is about 50 cents to 2 dollars each trip, depending on how far you go. A: Is it easy to get lost? B: No, no， it's very hard to get lost. There are two lines, one that goes in a circle, the other that is straight. If you get lost, there are always subway attendants that can help you find your way. Dialogue 2 A: Excuse me, can you help me figure out how to get to the Wudaokou subway station from here? B: Sure. . . . first you're going to have to buy a ticket to ride on the subway. The Wudaokou station is on the lightrail, so you'll have to transfer. Be sure you buy a combination ticket for the regular subway and the light rail. It should cost you 5 yuan. A: An after I buy the ticket, where should I go? B: You can take the red line train from here, but you'll have to transfer to the blue line at Fuxingmen transfer station. After you transfer, take the blue line that is heading north towards Fuchengmen. A: so I transfer from red to blue, then how long do I ride the blue? B: You'll take the blue line until you reach Xizhimen. That's a big station, so there will likely be a lot of people getting off at that stop. You can transfer to the light rail there, you'll have to exit the subway and present the unused portion of your combination ticket to the ticket master, they'll give you a new ticket to use on the light rail system. A: It sounds so complicated! B: No, not the really, don't worry about it, like I said there'll be a lot of people there doing the same thing that you are doing, so just follow the crowd, There's only one direction to go, so you won't get on the wrong train. Head north on the Yellow line, and you'll see Wudaokou in just a couple of stops. A: Thanks! Client Reception接待客户 第 16 页 共 78 页 商务英语情景对话100主题 16/Receiving clients Dialogue one F: How can I help you? M: Yes, I am Jims Mirson from Epson associate. I’d like to see Mr. Smith. F: Do you have an appointment? M: Yes, he knows I am coming. Our meeting is at 7 o’clock. F: I wondering if Mr Smith forgot your meeting, I am afraid he left this office this morning and he is not expected back until after 4PM. let me find out if he made an arrangement for someone else to meet with you in his place, will you please have a seat? M: sure. F: Yeah, Mr Mirson, I just checked with their office manager Ms Terry, she said Mr Smith briefed her on your project, she is just finishing up our meeting now, she should be meet you shortly. would you like me to show you around for your waiting? M: That would be very nice, thank you! F: Right this way Mr Mirson, we can start with our front office, when Ms Terry is ready, you may take at the front 6th floor, there is a conference room already prepared. Dialogue 2 F: Good afternoon, what can I do for you today? M: Yes, I was wondering if I could speak to anyone about establish with your company. F: Do you have any appointment with any of our financial advisers? M: I was aware I need to make an appointment. F: Oh, it is no problem, I can see if anyone is available now to meet with you. can you please wait just a moment? Go head and have a seat. make yourself comfortable. M: Thank you! F: Thanks for waiting! I just talk our crul, it is a busy time for us right now, but if you don’t mind waiting about 10 minutes, I can arrange for you to talk with Susan, she can help to answer the question you have about investment goes, here, take this number and will let you know when is the time, when your number is called, Susan would be ready to see you. M: Where is her office? F: It is on the 3rd floor, take the adfee at front, and when you get the it is the first door on the right. M: Thank you, I am sure I shouldn’t have any problem of finding it! 017 Entertaining Clients Dialogue 1 A: Mr. Bryant? Hi, I’m Mike from Florence Incorporated. I’ll glad you made it okay. How was your flight? B: It was pretty bumpy, also a bit long, all together about 5 hours. A: That is a long flight. You had a layover too, is that right? You must be tired. B: Actually I feel quite rested. I was able to sleep on the plane. 第 17 页 共 78 页 商务英语情景对话100主题 A: Good! Here, let me help you with your bag. Is it your first time to Seattle? I’d be happy to take you around this city and show you the sights tonight if you’re up to it. B: That will be very nice. You're too kind. A: I’ve already made a hotel reservation for you, let's go to the hotel first and drop off your things. Then, I’d like to have a drink so that we can get better acquainted. I’ve booked a table at an exclusive restaurant downtown. Afterwards, I’ve made arrangements to take you to see the city light. Seattle’s nightlife can be really quite exciting. How does that schedule sound to you? B: Sounds great. Thank you for your hospitality. Dialogue 2 A: Tom Jones from Lockwood will be coming in this afternoon. You’ll be going along with the driver to pick him up at the airport when his plane comes in from Prague. Remember, he is one of our most important clients. I want you to give him the red-carpet treatment. B: Do you want me to drop him off at the hotel, or do I have to keep him amused this evening as well? A: What do you think? I want you to treat him like a king. Take him to one of the fancy restaurants downtown. Afterwards, you can follow up with a show. B: How much is my entertainment budget then? A: Just not exceed $800 tonight. B: Don’t worry. I’ll give him the VIP treatment. Jeeze, I really don’t enjoy myself when I’m entertaining clients. A: Well, it’s your job, isn’t it? Try to have a more positive attitude, it’s not as bad as you make it out to be. Hey, while you’re at it, why don’t you invite him to play golf this Saturday as well? B: No problem. Anything to keep management happy. 18 Accommodating Foreign Clients接待国外客户 Dialogue 1 F: Hello, Mr Henson, welcome to Beijing! Is this your first time to visit china? M: Oh no, I’v already made several trips to Guangzhou, this is my first trip to Beijing though. it is a lot larger than I expected it would be. F: Yes, Beijing has been broken over the last few years, there are a lot of improvement changing be made for Olympic, what would you like to see when are you here? M: I hope to have time to visit great wall when I am here, I always want to go there, I think it would be a real shame by came all the way in Beijing and didn’t make out the wall, do you think I have a chance to see it? F: I can pretty sure it can be arranged, the wall is a short distance from the city, but we could make arrangements for driver to take us out to visit the great wall during when our afternoon breaks, I also recommend you to visit Tian’an Men Square and city while you add it! M: Yes, that would be nice, would I have a tour guide to tour completely visit these places? F: Don’t worry, I would be able to go along with you, over the next few days, if you have any questions or problems, I will be right here to help you out, I can be a translator and tour guide. 第 18 页 共 78 页 商务英语情景对话100主题 M: Thank you very much. F: My pleasure, I hope your visit to Beijing is very enjoyable! Dialogue 2 F: Mr. Henson, would you abject to Wangfu translating for us? I am afraid my English is very poor, it will be a bad job explaining my meaning to you! M: That would be fine, don’t worry, your English is much better than my Chinese, so what do we have plan for tonight? F: If you don’t mind, we’d like to invite you to dinner, would you prefer to have westen fast food or Chinese food? M: That is very kind of you, Chinese food would be all right, I’ll be a little breath tonight, and my try on here. F: Do you like Chinese food Mr Henson? M: Yes I do, very much, I just wish I knew hot order what I like, for a life of me, I can’t remember any of the names. F: Yes, I find it is difficult to remember the name of things in another language. Have you ever tried peaking durk? M: I can’t say I have eaten it before, I heard of it of course, it’s quite famous now, isn’t it? F: Would you like to try tonight? M: Certainly! F: Perfect, can you use chopsticks? M: Well, let’s see, how is this? Am I doing this right? F: Let me show you, this is have a works, the chopsticks become extension of your fingers, just hold them like this, and grape the food by painting the two chopsticks together with your hand! 019 Factory Tours Dialogue 1 A: We'd like to welcome everyone to the Michelson Tools factory site, and thank everyone for being here today. My name is Paul Shafer, I'll be showing you around today. Please feel free to ask questions at any point during our tour, I'll be happy to answer questions for you. B: Is it really necessary to wear all this protective gear? A: That's an excellent question. I'll bet your wondering why we ask you to wear hard hats and safety goggles while you're in the plant. The reason is simple, we care about your safety and we want to ensure there are no injuries today. As you will see, to maintain a high level safety, we also require all of our staff to wear similar protective gear. B: How long will the tour take? A: It should take about twenty minutes to go through the main plant, and maybe another ten to take a look at the laboratory. All together our tour should last about half an hour. B: Okay. . . . A: Well, if you don't have any questions, shall we get started? If you'll follow me, first I'll take you to the site of our semi-conductor system. . . . Dialogue 2 A: Here in the main plant is where most of the action takes place. We produce and package more than five 第 19 页 共 78 页 商务英语情景对话100主题 hundred thousand units per year on these machines. . . if you do the math on it, that breaks down to about one unit every minute. B: How many employees do you have working in this area? What percentage of your employees are on the ground floor? A: We have about 40 employees on the ground floor, which is about 20% of the total staff. Ground floor employees include production line workers, maintenance staff, and quality control managers. B: What all do your quality control people oversee? A: They are responsible for ensuring the continuity of quality for the products that come out of our plant and they also work together with the system engineers to keep the machines running smoothly. Here, let's move on to the next room. . . . I'd like to show you what it looks like in one of our test cubicles. 020 Personal Introductions Dialogue 1 A: Hi, Mike, do you have a minute? I'd like to introduce you to a good friend of mine. This is Camilla Peters, she is probably one of the foremost plastic surgeons on the West Coast these days, she's not only fabulous with a knife, but she's also my business partner and one of my nearest and dearest friends. B: Ms. Peters, I'm enchanted. How do you do? A: Camilla, this is Michael Boardman. He's the managing director of the Los Angeles Women's Health Clinic. A busy and energetic man, but he always manages to make enough time out of his busy schedule to beat me once in a while on the golf course. C: Mr. Boardman, I'm pleased to meet you. It is true what Clark said? B: Don't believe everything you hear from this guy. I hardly ever manage to beat him. C: Please tell me more about what you do. B: I'll be happy to. Dialogue 2 A: Ms. Gordon, I am pleased to present Algor Tang from London. Mr. Tang is one of our foremost clients and will be visiting our factory this afternoon. B: Mr. Tang, how do you do. . . . I am very pleased to meet you. A: Mr. Tang, I would like to introduce you to Julia Gordon, our director in charge of the marketing and distribution. She will be able to accompany you today on your tour of the factory site. If you have any questions about anything you see, or you have any special requirements and needs, she can help to accommodate you. C: Thank you, Ms. Gordon. B: Please, call me Julia. 021 Small talk Dialogue 1 A: Hi, there, I'm Steve Saunders. What's your name? B: I'm Paul Whitney. Isn't this convention great? A: Yes, it is, better than I expected it would be. The presenters have been first rate. Is this the first 第 20 页 共 78 页 商务英语情景对话100主题 conference you've been to? B: No, I've been coming for the last three years. Each year keeps getting better. Where are you from? A: I'm from Long Island, New York. What about yourself? B: I'm from the other side of coast, Los Angeles. A: Wow, I really like California. . . the weather there is much better than the east coast. B: Have you been to California? A: Just once. Quite a few years ago we took the kids to Disneyland on our vacation. They had a blast. B: How many kids do you have? A: Two, a boy and a girl. They are already grown now. B: Well, California has changed over the last little while. You should come back out sometime. Dialogue 2 A: Can I get you something to drink? B: No, that's ok, I already have a coke. Why don't you have a seat? You look like you've been on your feet all day. A: I guess I could take a break. So, how do you like Denver? B: It's great! The mountains here are beautiful, and the skiing is spectacular. Have you been here for a long time? A: About six years. . . B: What do you do for a living? A: I manage one of the ski lodges. It's a great job, I can spend a lot of my time outdoors, and I also get to ski for free all season. B: Wow, talk about job perks! That's great. I would like to do something exciting like that. But I am only an accountant. Not too much excitement there, huh? A: That's okay. If it weren't for you accountants, nobody would have the money to go skiing! 022 Delivering Bad News Dialogue 1 A: Bob, can I talk to you for a minute? There have been some developments for the Stewart case that I really need to talk to you about. B: Yeah, what's the matter now? We've had so much trouble with this case already. Don't tell me there's more bad news. A: Well, I'm afraid there is. I have some bad news for you about the results of the forensic tests. . . . there won't be any results. B: What? What does that mean? Why won't there be any results? A: I hate to tell you this, but it seems that every shred of evidence that would help us to convict were destroyed in a laboratory fire. There's nothing left. I'm so sorry. . . B: Oh, no, you can't be serious. I never expect anything like this would happened. What are we going to do? 第 21 页 共 78 页 商务英语情景对话100主题 A: There's nothing that can be done. Everything is gone. I wish I could tell you differently, but what has happened has happened. We will just have to figure out a way to move on. Dialogue 2 A: I got an email from our supplier yesterday about this quarter's order. . . . It doesn't look so good. Here, take a look. B: "Dear Mr. Hardy, I am sorry to inform you that your shipment will be delayed. Due to circumstances beyond our control, our warehouse has been temporarily closed. There has been a problem with fire hazard violations in our industry and government officials have closed several warehouses without warning. " Wow, that's bummer. A: So that means that we'll be late in getting our order. . . . B: Did they say how long we have to wait until the order is filled? A: Keep reading. . . . B: "We deeply regret any inconvenience this has caused you. We apologize for this unexpected delay in the shipment of your order. We can assure you that this will not happen again. We expect normal shipment service to resume soon. Please let me know if there is anything I can do to help in the meantime. Sincerely. " Looks like they don't have a date for us when the order can be filled. A: They say "soon", but who knows how soon "soon" will be. 023 Polite Questions Dialogue 1 A: Hello! You have reached the offices of Maddox and McKnight, can I help you? B: Yes, my name is Max Richards. May I please speak to George Nelson? I have already called several times. It seems I always catch him out of the office. A: Oh, I'm sorry. Mr. Nelson is away at the moment. I'm sorry that you keep missing him while he is out of the office. Would you like to leave a message? B: I'm sorry, I didn't hear you clearly. Could you repeat that please? A: Certainly. Mr. Nelson can not take your call at the moment because he is away. He stepped out of the office for the whole afternoon and is not expected back until tomorrow morning. His schedule is very unpredictable at times, so the best way to reach him is to first make an appointment by email or text messaging. B: Can I leave a message for him please? A: Of course, can you leave your name and number? I'm sure Mr. Nelson will return your call as soon as he is able. B: My name is Max Richards, my phone number is 898-3423. Could you ask him to call me back as soon as he gets back, please? I have a rather timely matter to discuss with him. A: Can you tell me what it's about? I can make a note of it, so Mr. Nelson is aware and prepared when he returns your call. B: Yes, please let him know I would like to discuss the Girard case with him. Dialogue 2 第 22 页 共 78 页 商务英语情景对话100主题 A: Would you like to have something to drink? B: Yes, please, that would be very nice. Do you have any hot coffee? A: I'm sorry, we don't have any coffee. Would tea to be all right? B: Yes, that would be fine. A: Is there anything else that I can offer for you? Would you like some light refreshments? B: No, no, no. . . . Actually, I'll just have some tea if that is not too much trouble. I had a very late and very large lunch, so I don't expect to eat anything else for the remainder of the day. A: I know you're probably off your jet lag, but I'm wondering what time we should set for our budget review. What time are you available tomorrow for our meeting? B: Don't worry about me. I'll try to hit the sack a little early tonight and I'll be fine by the time tomorrow comes. I have a meeting early on, and I should be available at 11 o'clock. 024 Farewells Dialogue 1 A: . and that concludes our tour. We'd like to thank you for coming, and we hope you enjoyed your time with us today. Do you have any questions about the things we shared with you during our factory tour? B: No, your explanation was quite thorough, we pretty much saw all that we came to see. Thank you for spending the afternoon with us. A: It was our pleasure! Well, if you don't have any questions now, but think of something later, please don't hesitate to email us. Here, let me leave you with my card. B: Thanks! We'll be sure to keep in touch. A: Great! So from here are you headed back to you hotel? Can I call you a cab to take you back? B: No, that won't be necessary. We've got a rental car. We've already checked out of the hotel because we are planning to catch an early flight out. Dialogue 2 A: Thanks for seeing me off at the airport. I really appreciate it. B: No problem, it's my pleasure. I am glad you had a chance to visit our headquarters, and hope you can come back soon. A: We should be back in about three months. We'll have another corporate meeting next quarter. Will you be in the area at that time? B: I should be. . . . Remember to let me know when your flight is coming in when you come. I'll come and pick you up at the airport. A: You're too kind! B: Here we are at the terminal, what airline are you flying with? A: Um. . . Let me look at the ticket. . . Oh, that's right, China Air. B: China Air is in terminal B, this is the international terminal, so all you have to do is walk straight through those doors and turn to your left, you should be able to see the check-in counter. A: Thanks again for all your help. If you're ever in the Michigan area, be sure to look me up. 第 23 页 共 78 页 商务英语情景对话100主题 B: Yes! Let's keep in touch. 25 Clarifying the stakes Dialogue 1 A: Hello? Ms. Patterson? This is Bill from Workmate calling. I'm just wondering if you had a chance to look over the estimate I sent for your gala dinner project next month…. As I said in my email, we can help you with production according to your needs, but we will only be able to give onsite management support services on a limited basis. B: Oh, yes. I reviewed your estimate. But it seems like the project blueprint you sent with the estimate is not quite what we had in mind. Did you get a copy of the specs for this project? A: Yes, I have several copies, but they’re all different versions…. The latest I have is version 12, is that current? B: No. Later we decided to opt for the prior outline, version7. A: Hold on, let me pull up your version 7 requirements…. Oh yes, no wonder our estimate is a little different from what you had in mind. I see the version 7 also includes 6 additional hostesses and a cocktail self-serve bar that wasn’t in the version12. That will definitely add to your cost on this project…. B: I understand there is additional cost associated with the hostesses and bar, but we’ve also eliminated four of the table and chair sets that were in version 12, so the cost should balance out a little. A: So, what you’re saying is, you won’t need the table and chair sets on the far wall, but you will require more onsite workers plus the alcoholic beverages to stock the mini-bar? It’s not going to balance out quite like you’re thinking…. Dialogue 2 A: We are going to need confirmation on these orders today, and delivery must be made before next Tuesday. Do you think you can handle that? B: We are willing to work with you, but do you think it would be possible to extend your confirmation deadline? We need to check the warehouse to make sure the products are in stock. The earliest I will be to get back to you is tomorrow morning. A: No, I must know today because we have to go to press for the advertisements. Is there anyway you can speed up the process of checking inventory? B: We can do that, but it will cost…. If we have to check our inventory with all our guys on overtime, you’re looking at an increased cost of, I’d say, maybe 10%. A: Are you kidding? B: No, and let me tell you why…. If I make my guys stay over to check the inventory, I’ll have to pay them at an overtime rate, which is time and a half. I estimate it will probably take 3 guys two hours to finish, that will be an increase on your labor fee by at least 10%… if you need the numbers that urgently, I can have them do it. Otherwise, we can wait until tomorrow morning, and I’ll call you with the numbers after they’re done. It’s your call…. No. 26 making concession 第 24 页 共 78 页 商务英语情景对话100主题 Dialogue 1 A: I really hope to reach an agreement with you today that is suitable and beneficial for us both. I've thought through a lot of these details, and I hope we can have a chance to discuss them and result any differences this afternoon. B: Let's get start it. What kinds of things do you have in mind? If you let us know the requirements you have from the very beginning, we can work through each one until we can come to an agreement. A: Firstly, we'd like to discuss a discounted price. If you can give us a discount of 7% on the high volumes orders, we can pay in 60 days. B: Huh. . . I think 7% is little high that might be hard to do. How about this? We'll give you a discount of 4%, but you can have 90 days credits. A: Well, that might be acceptable, if you handle the insurance fees. B: No, you have to take care of the insurance. But we are willing to pay the half transport. Can you accept that? A: We cover the insurance and half the transport fee, and only have a discount of 4%. B: But you'll have 90 days to pay your bill and I'll tell you what. . . I'll also throw in the discount of 10% on your up front deposit. A: Done. Dialogue 2 A: Is there any way we can get up a better volunteer on this product. B: Well, I can't give you a better volunteer, if you will be willing to agree to an annual contract. A: That might not be ideal. Because there would be some drawbacks to an annual contract situation. That might make it difficult to south of our buyers. What about free delivery? If we make a large enough order, could you wave the deliver fee? B: Yes, our delivery fee could be waved, if you make an order of 50 units or more. We'll have to insist on an annual contract, however. I understand it's not most convenient for you. Perhaps we could shorten it to a six-month contract. If you are willing to take lower rebate. A: That would be fine. We could accept the lower rebate. 27 Discussing the Bottom Line讨论底线 Dialogue 1 A: Is there any way you can cut us a better deal on your wholesale price for this order? B: We did the best that we could to give you a low price. Did you get our recent estimate? A: Based on the estimate you gave us, by the time we figure in transportation and other expenses, our profit is short. With the offer you've given me, we're making next to nothing. Can't you do any better? B: I've already given you a discount of 20% off of our normally charge. If I go any lower, we'll have loss on this project. I really want to work with you on this. But we've already gone as low as we can go. A: I'll be honest with you, our budgeted cost can't exceed more than $150 per unit. That is our bottom line. If you can meet that price, you've got the deal. Otherwise. . . 第 25 页 共 78 页 商务英语情景对话100主题 B: I'll tell you what, I'll go over the number again with our financial team and see what I can do. I can't give you any guarantees. But we can try. Dialogue 2 A: You got our email with all the specifications for the project. We'll be accepting bids until noon on Tuesday. If you have any questions between now and then. Please let me know. B: Actually, I did have a question. We'd like to know what you had in mind for the budget on this project. We are hoping to put together a really competitive bid. But at the same time, we'd like to hit your target price, too. A: I understand. But unfortunately, it is our policy not to disclose our bottom line. You can be assured that price is a weighty consideration when we review the proposals. We also consider other elements, including design and praticality. We also give weight to the reputation of the submitting company. B: Do you have any price range? Is there any way you can give me any idea of what direction to go or how high is too high? A: We're just looking for a reasonable price according to the specifications in our project blueprint. That's all I can say 28/Accepting and Confirming Dialogue 1: A: We agree to give you a break on the price, all together a discount of 6%. Good news is, I talked to my boss, he confirmed that if you take care of the shipping costs, we'll throw in insurance. B: Greed! I'd love to get a little better discount than 6%, but if your company provides the insurance, that will save us a few bucks. . . A: Now, all this is available to you, as far as you make payment within a 30 day grace period. That shouldn't be a problem, right? B: No. . . We shouldn't have any problem with that. I know we talked about a possibility for 90 days, but we won't be needing that after your discounted price. A: So, if all this agreeable to you, I'll put it all down on paper and fax a contract to you this afternoon. If you can get a signed version of the contract we've agreed upon back to me by tomorrow morning, we can go ahead and make arrangements to ship the product on Tuesday. B: Greet! Dialogue 2: A: Just to recap, we've agreed to a final price of $1500 per container, to be paid by wire transfer within a 60 day period. To make payment, you can follow the instructions I sent you in the email . . . all of the information about the wire transfer is contained in the invoice. Anything else? B: I know we discussed a discount. . . the $1500 per container is at how much of a discounted price? A: If there are 500 units per container, that's a wholesale price of $3 per unit. . . . Let me see . . . . We're going to give you a discount of 4% off our normal charge. I know you had asked for a higher discount, but unfortunately, 4% is our best offer at the quantities you are requesting. 第 26 页 共 78 页 商务英语情景对话100主题 B: Yes, that's alright, I can accept the $3 per unit price, even if it is only a 4% discount. Now, what about the transportation cost? You guys are going to handle that, correct? A: Yes, as we agreed, we will cover the shipping costs from Ningbo to the Los Angeles port, any ground transportation from the Los Angeles port to your warehouses will be your responsibility. B: That's fine, We had planned on picked up the tab for transportation once it gets to America. A: Good. The we have everything clear? Very well. . . if there's nothing else to discuss, then I'll have my secretary draw up a contract and get it to you before the end of the day. B: Great! 29/ Hard bargainers VS. Soft bargainers Dialogue 1 A: We've got a problem. . . it looks like we'll need more spotlights on the exhibition booth. The client thinks it's too dark, and they want to add halogen lighting. We've already got 3 sets of track lighting from you guys, do you think you could help us out and throw in some halogens? B: Oh. . . Um. . . I don't think so. you know the halogen lighting is much more expensive than your track lighting system. Plus I'm going to have to call in some guys to install it for you. That's not going to come cheap. A: But it would only be adding to the existing structure. We're not talking about anything new here. . . B: It doesn't matter because we will still have to call the electrician out, and they are union labor. It'll cost you a pretty penny. . . . A: How much do you think it would cost? B: Umm, I estimate it'll run in the neighborhood of . . . . $500 per light. A: $500per light? !That's ridiculous! It can't possibly be that expansive! B: It is, I'll tell you why. We'll have to call in the electrician, he's going to charge overtime now because it's already 5PM, and it will probably take him an hour a light. Plus, the halogen lights take more electricity, so your electrical cost is going to be higher as well. A: Can't you give me a break on this, We've already spent so much money on lighting, I hate to have to blow so much more on halogens. B: No, that's the cost, and that's what it's going to cost us. We can't go in the hole with this. I am giving you my best price, so take it, or leave it. Company Organization公司结构 30 CEO Dialogue 1 M: So who does he think he is, anyway, I can't believe the way that my boss has been ordering everyone around laterly, I mean, it's now like he is the CEO, or anything. W: Um, Actually I am guessing you didn't get the MEMO. Your boss was selected to fill the vacancy in the CEO slot. He actually is the CEO now, or will be, as soon as the official press releases and hoop-la is done with. M: Yikes! you are joking, right? I can't believe it. No wonder he is so stressed and bossy lately. I thought he 第 27 页 共 78 页 商务英语情景对话100主题 was just being ostentatious by giving orders to people and all the different departments. What big shoes to fill! W: No kidding! When the last CEO left, we were worried about the future of the company. M: What does a CEO do anyway? I know the CEO makes the most money in the company, but what does he actually do? W: He is responsible to the board of directors for everything that happens in the company. He or she must give leadership to all company officers, as CEO is also responsible for providing the guidance of philosophy of the company, and acting as official representative, or face of the company. M: Must be one smart guy. Dialogue 2 A: Now we'd like to hear from our chief executive officer, Ms. Anida Molar. Ms. Molar. B: Thanks Allice. Just like what was expressed by many of the speakers today, I'd also like to talk about all the changes in store for us in the very near future. I'd like to remind you all of some of the basics we must stick to during the transitory period ahead. When you signed up with this company, you all received an employee handbook, in which you can find our mission statement, if you would all recite along with me. "We would provide quality service at the lowest possible cost to our customers, while maintaining positive outlook, proactive mind and sight and efficient hobbits. " Correct. Speaking as your CEO, I can assure you these principles will not change. We are opening many new production lines, but we will maintain or status. 31 Stockholders股东 Dialogue 1 A: How often are stockholders meetings held? A: 股东大会多长时间开一次, B: Stockholders meetings are held biannually. Usually the meetings are scheduled for spring and fall. In between the meetings, each stockholder receives biannual reports. Financial statements are made once a year. B: 股东大会每半年召开一次。会议通常定在春秋两季。两会之间, 每位股东都会收到每年两次的总结报告。财务 报告是一年一次。 A: What percentage of the stockholders actually attend the meetings? I'm guessing not a large percentage. . . A: 实际参加会议的股东占多大比例, 我想不会太大…… B: You're right, it's a low percentage. Also, in order to attend meetings, you have to hold a certain amount of shares. It's quite a large number, so most of the stockholders are excluded from proceedings. B: 你说的没错, 比例很小。而且要想参加会议, 你必须持有一定数量的股份。这可不是小数目, 所以大多数股东都 不能被列入会议记录。 A: So, how much say do the stockholders really have? A: 那股东的发言权究竟有多大, B: Unless, they're united, very little. . . B: 除非他们团结一致, 否则权利很小…… 第 28 页 共 78 页 商务英语情景对话100主题 Dialogue 2 A: At their last meeting, the stockholders voted unanimously to block the merger of our company with Blycore. All the executive committee was in favor of the merger. . . I don't understand how the stockholders could have so much power to throw a wrench in the plans. . . A: 上次会议, 股东一致投票阻挠我们公司与布莱考公司合并。但所有的执行委员会成员都赞成合并。我不明白股 东怎么会有那么大的权利阻碍计划的实施…… B: If they all unite on a certain issue, it's the stockholders who have the final say. You'd think it might be our CEO or the workers, but in fact, the stockholders control the money so they have the most power. B: 如果他们在某一问题上团结一致, 那股东就有最终的决定权。你会认为有决定权的可能是我们的执行总裁或工 人, 可事实是股东控制着钱, 所以他们的权利最大。 A: Is it really that simple? It doesn't seem very efficient to run things that way. A:真的就那么简单吗,好像这样管理效率不会很高…… B: It might not be the most efficient, but if you think about it, it makes pretty good sense. The stockholders are our investors. They own the capital in our company, so they should have say about what is done with the company. B: 这也许不是最有效的办法, 但是仔细想想, 也很有道理。毕竟股东是我们的投资方, 他们拥有公司的资本, 所以 他们应该对公司的决策有发言权。 A: I guess I'd buy that. . . . A: 我看我得承认是这么回事…… 32 Board of Directors董事会 Dialogue one F: So tell me what's the difference between the board of directors, the CEO and the stockholders, they all seem to be the same group of people to me. M: No, there is definitely difference, you know, the stockholders are the people who own the company, they're the financially contral systems, then there is the CEO, the chief executive officer, he is the hot shy, the main guy who is the boss, if there is only one person with absolute power of organization, everyone knows that the power would go to their head, it's too dangerous! That's the reason for board of directors, the board is made up of people who are experts in the industry, they could be related to the organization, but more commonly, they are independent and non- buyers. F: How many people are on the board of directors? M: Usually not more than fifteen, not less than ten, they meet monthly, quarterly or by annually to oversee the organization or company, they provide long term planning and vision, and also act as more a watch dog to keep the company in line. Dialogue two M: I hereby call the Meltron Asset's board of directors to sember general meeting to order, we'd like to welcome the presidents of meltron's CEO Andrew Lupinsky, and we'd also like to recognize representative of our stock holders group who'll join us today. Our main order of buysiness today is the official appointment of a 第 29 页 共 78 页 商务英语情景对话100主题 new director to our board to fill the vacant chair of the Leis Francis Depue, I'll now turn the time over to our secretary to continue with the proceedings. Thanks , Henry, I'm sure we're all meeting together with mix filling it today, Fransis was active member of our board for more than twenty years, and her passing has left a big hole on our board, our community, and in our hearts. Francis was irreplaceable, but today we've come together to welcome a new face to our board, I would like everyone to meet Thomas Kennedy, regional director of Misuner General Hospital, Dr Kennedy has vast experience in the medical field and he licensed medical doctor, it will be his first time serving on the board of directors, and we are looking forward to his service and all that he brings to the table 33 Managerial Staff管理人员 Dialogue One M: Please send this memo out to all the managerial staff, there will be a training for all of the department heads next week, attendents for managerial staff is mandatory except for the financial department, financial officers may participate if their schedule are allowed. F: You would like me to send this to all the managerial staff? I'm sorry sir, could you please clarify who all is included in managerial staff? M: Managerial staff is anyone who is in position of authority or responsibility, or who has anyone working under them, it includes all supervisors and deparment heads F: What about the senior account managers? Do they count? M: No, they are in the position of leadership and have more experienced nomal account managers, but they do not directly supervise others, they are not members of managerial staff and will not be included in our training. Dialogue Two M: Management is going through a big tunnel of the used days, with bills of retire men, and department realying men , we have lost one third of our managerial staff, they've been dropping like flies. F: Isn't that a good thing? Having few of bosses means having less stress, don't think? M: Actually, I don't think so, supervisers are really important to make sure everything goes smoothly in the work place. They are necessary for diving up work and disciplining our employees, if there is no one to keep an eye on us, no one would get any work done, you know what they say, when the cat's away, the mice will play. F: We do need leadership, but what we don't need is too many people to lead us, you know what they say about too many chiefs and not enough indians. M: All right, I get your point. 34 Laborial Staff普通员工 Dialogue one F: Can you tell me a little more about your company organization? M: Certainly, here is a copy of our company's profile for your review, we are divided up into a three - tier system, the first tier is our executive branch which includes the CEO and board of directors, below that, is our managerial tier which includes all the department heads and supervisors, lastly, are laborial tier. 第 30 页 共 78 页 商务英语情景对话100主题 F: What percentage of your employees found under the laborial tier? M: Nearly seventy-five percent of all employees are considered laborial staff, now, the laborial staff category is very broad, it includes manent crews, secretarial staff, account managers, sales representatives, any entry level positions, cafeteria workers, the janitorial staff, as you can see, a very large and very categorization. F: I see, now then, how many laborial staff members do you have working under you? M: Me, personally? Well, I am the lead financial officer, so, in our financial department, we have three accountants and one financial secretary. Dilogue Two M: Will tomorrow be the labour day, I think it would be a nice gesture to let all the memebers of laborial staff to leave work an hour early. What do you say? F: What! That sounds perfectly ridiculous! Labour Day is a holiday for everyone, not just laborial staff, and we get a whole day off tomorrow anyway, so, what's the point of an extra hour tonight? M: Well, we all get Labour Day off as holiday, the real purpose of the holiday is to remember all the people who do manual or other hard labour, it 's the celebrate those of workers doing what other people might not be willing to do, I think we ought to do something and honour our common worker. F: So, if we did allow the laborial force to go home early, how many people are we talking about? M: In our company, the loborial force makes up sixty percent of our workers, we'll just be letting slightly over half the folks out a little early. Meetings and Interviews会议和面谈 35 Executing Meetings开会 Dialogue One M: I call this meeting to order, thank you all and attendants today, I know it's a busy day for you all, we have a lot of material to cover today, did everyone get agenda? F: I need a copy of the agenda; also, may I suggest something? I know we have many points to review today, but would it be possible to limit our meeting time to finish before four o'clock? Many of us still have a amount of works to do before the day end. M: We should be able to finish everything up before then, let's run through the major points first and see where we're at , the first matter of business is to approve the minutes of our last meeting. F: I propose we accept the minutes. M: Good, do I have second? High second, motion carry, now next of our agenda is ourbudget review. Margaret, can you please fill us in on where the budget review stand? F: I give everyone a copy of the manual last week, we've had a review board going over everything and they have come up with a final review, here is copy for everyone and if you have any questions, you can talk to me after the meeting, basically, the budget review has been completed with maybe a few polishing details left. M: What kind of action is required? F: If everyone could take a look at the final review handout, if there're any objections or corrections, let me 第 31 页 共 78 页 商务英语情景对话100主题 know, next week, we can cash the final of approval. Dialogue Two M1: Now, where were we? Oh, yes, can you give us an idea about statistical analysis. F: Our analysis shows that we are very competitive, if your refer to the last page of the handout, you will see a plus of our expenses, vast of our profits for the last quarter, do you think it's neccesary to go over the expenses more in detail. M1: Unless anyone has specific questions, let's move on to the next point, motion to accept statistical analysis report. F: I move to accept. M1: Second? High second, all in favour, motion pass, now, let's get done to the needy greedy, we have all seen the performance of review reports, but I would like to discuss in detail, our human resource's agenda to get to the bottom of issue, our problem with human resources is lack of qualified applicants as well as not enough incentive to current employees, I recommend management training for our executive staff. M2: I'm sorry, I don't think I understand, can you please library? M: I explain again, our human resources progamme is failing for most numbers of resons, but I think the most important issue here is lak of emlploy incentives. 36 Performance Reviews业绩评估 Dialogue One M: Let's go over Friday's performance reviews. F: Most of them are pretty positive, take Tow Clerk for example, he's extraverted, which makes him a very effective salesman, you can see his sales for this quarter are arrecute high for our conpany, he's also easy - going and very friendly, and that to his good look, and you can see why he's so popular, and end of our office. M: Yes, I've also heard he's a lady's man, well that is actualy a strike against him as performan review, it seems like he has trouble keeping his private life and professional life separate, he's been involved in severy office romances that it'd been detremental to emloyee professionalism and performance. F: He was sensored for the two incidents and since then he has corrected his behaviour, I think that says a lot for his character. M: Do you recommend him for a raise then? F: I think he is deserving a promotion, because he has brought a lot of profits to the company. M: What about John Martin? His report wasn't so hard, he's always making excuses, he has no common sense, and he lacks responsibility. F: You can see his sales record, it's less than impressive, he's hard to deal with, after desplaying his action, he complained to the board of directors with charges of decrimination, it seems he always ignore his faults and criticise others. M: Just between you and me, I can't stand the guy! But it's very difficult to fire him, he led this position because his parents, they are very influential stockholders. Dialogue Two 第 32 页 共 78 页 商务英语情景对话100主题 M: All the numbers were done for performan reviews this week, our sales department failed the test. F: What was the problem? M: In general, our personal reviews were all right, the boss said he liked our enthusiasm and dedication, there were no negative reviews for any of our sales people personally, but the problem was our sales numbers have been two low for two long, we're in a real slum. F: That's not necessarily our fault, the market slow down a lot, so people just aren't buying they used to, that isn't our fault. M: Yes, but it affects our sales in a major way, and therefore affects our perpormance, somtimes it's all about of the bottom line. F: What do they suggest we do? M: In yesterday's meeting, the boss suggested we take more aggressive sales approach, we need stronger advertising and stronger atitude, what were found for last year just won't cut it this year, he wants stronger sales. 37 Agendas会议议程 Dialogue One M: Please let me see the draft of which you put together for Monday's meeting. F: I'm still working on the agenda. There will be a lot to go over on Monday. Here's what I've got so far. M: Do you think we will spend more than twenty minutes in the opening? I think it should be pretty simple. F: It shouldn't take too long, but there will be a lot of dignitarys at the meeting. In the opening exercises, it is protocol to spend a little time to recoginise them, I reckon it should take about half an hour before we can even get to the minutes. M: Really? Well, at least the minutes shouldn't take too long to review. There shouldn't be a lot of active businesses left over from last meeting. F: True, after review and acceptance of the minutes, we have several committee reports, old business won't take up too much time, but sometimes the committee delegates can be a little verbose. Is there where we can limit the time? M: We can set a five minute report time with a three minute question and answer afterwards. F: That's not good, Q&A always stretch out the time, because people usually get stuck on some irrelevent point, we'll lose control of the meeting if we open it up to questions too early. M: True, well, imposing eight minutes limit on the committee reports. Then, we'll say Q&A until right before close session. F: Sounds good, over all, we can probably keep the meeting under two hours. M: Let's hope. Dialogue Two M: Who'll motion to approve the minutes from last meeting? F: I motion, she seconds. M: All in favor, good, now what's next on the agenda? We have some new business. Tracy, can you 第 33 页 共 78 页 商务英语情景对话100主题 introduce item B on the agenda for us? F: Yes, but we should probably follow the agenda in order, shouldn't we? Item A is still appending. We should report and approve all the business before a new business. M: Oh, yes, I somehow manage to overlook item A, well then, Mark, can you report to us about your project under item A? Mark: The agenda is a little backwards today, I'll prefer that Tracy introduce her project first, then what I have to say might make more sense, technically. Our project are both new business. The only item of old business we have are the minutes which have already been approved. M: Oh, is that right? Well, let's rearrange the agenda then. We can move the item A to the end of our new business section. It will follow reports on items B through D, any objections? F: Can we have item A directly follow item B? M: Fine, any objections? No, If there is no any objections. Then the modification to the agenda had been approved unanimously. We will proceed according to the amendments’ we've just made. 38 Making Requests提出要求 Dialogue One M: Do you have a minute? I hope this isn't a bad time, I have a favour to ask you. F: Oh, how long do you need? M: Just five minutes will do. F: Sure, I can spare five minutes, ask away, what can I do for you? M: I was wondering if you could help me to find some information on the Swenson's account, I need to find more details about transactions over the last three months F: Actually, I haven't been working on the Swenson's account at all, from what I understand, that client deals in international trade, I work in domestics, so international is not my expertise, I probably can't help much, but you know who you should ask. M: Who? F: You should talk to Susan Brown, she has worked with several of the international clients, she should be able to point you and right direction. M: Susan Brown? I don't think I know her yet, do you think you can introduce her to me? or help me to get in touch with her. F: Sure, I can arrange something, I'll give you a call and set something up, here is a email address, you can go ahead and contact her by email on your own. M: Ok, thanks! F: No problem. Dialogue Two F: Hey Mike, sorry to trouble you, but I need to ask you for a big favour. M: What is it this time? F: There is a meeting this afternoon downtown with the boss and one of our important clients, I am supposed 第 34 页 共 78 页 商务英语情景对话100主题 to go, but I've just got too much to do, would you go and place of me? M: Most of time, I would happy to help you out, but I'm not feeling very well, I was planing on getting out of the office a little earlier today, so I can go home and go to bed, why don't you ask Terry, she'll go instead. F: I hate to sent Terry to keep the boss company, you know how she can't get along with him, hum! what about Tim, would you mind asking him if he can feeling for me? M: Sure, I'll handle it for you, if Tim can't make it, I'll find someone who can, but I also need to ask you for a favour. F: What's that? M: On your way out of the office tonight, can you swing by the office supplys store?we need more binders, and I probably won't make it in time to buy them if I go home earlier this afternoon, would that be oK? F: Yeah, I can do that for you, I need to go to the office supplys store anyway, to make a few hundred copies for our project, so, it would be on my way. Presentations业务陈述 39 Preparations and Developing Your Topic Dialogue One M: I've got to put together a sale speech to give to our clients in the morning. You always give such amazing presentations. I was hoping you can give me some advice about how to win them over tomorrow. F: Sure, it's easy. First of all, the secret to a successful or a presentation is to keep things simple. People are listening and they usually don't have a long attention spends, stick to about three or four points, give them overview of your points and present them one by one, and then summarzie at the end, be staightforward and organized, and you'll sure to be remembered, M: What kind of visual should I use to support the presentation? Do you think I should use powerpoint? F: You should consider the size and interests of your audients. In other words, who is listening and what do they want here, you can put together a ppt 关于艾滋病ppt课件精益管理ppt下载地图下载ppt可编辑假如ppt教学课件下载triz基础知识ppt with some graphics and animations that will catch people's attention, but be careful not to go overboard. M: I think I can put things together, no problem, but when it comes to tomorrow. I'll just be a bond of nervous, how can I get over my fear of speaking in public? F: You know stage fright is very normal. Most people get nervous before they have to speak in front of large groups, just prepare well, rehurst beforehand and trust that you will be great, and you will be! Dialogue Two F: Aren't you going to give us a training workshop next week? How are things going on your preparation for the presentation? M: I'm having trouble nerving done my topic for the training, I want to speak about how to improve our sales technique, but there is so much to say! It's hard to get organized. F: Our training group won't be very large, so you will have more time to focus on more areas, we can cover a lot of ground in an hour and a half if everyone is participating and paying attention. 第 35 页 共 78 页 商务英语情景对话100主题 M: I want to focus on some suggestions about making sales scores, and I was hoping to throw in a few role play so that people get practice implementing the things I'm going to talk about, do you think people will go for the role playing? F: I think some people may be a little shy to do role playing in front of class, but if you are enthusiastic about your topic, you can help everyone to feel more at ease, and willing to give it a try. 40 Introductions and Beginnings介绍和开头 Dialogue 1 A: Good morning, ladies and gentlemen, we are happy you have all come out for our training workshop. Today we have a great line up of speakers to talk to you. First on our program is a well-renown expert in the field of international economic development, Harvard's own Dr. James Smith. Dr. Smith has been involved in economic research for over twenty years, and has taught at Harvard since 1995. And now, without further adieu, we'd like to welcome Mr. James Smith. B: Thank you, Mr. Jackson, ladies and gentlemen, colleagues, friends. The subject of my talk is international relations in a morden world. I plan to say a few words about the current situation in the Middle East and how it affects world economy. I'd like to give you an overview of the way that the economies of seemingly unrelated countries are intertwined. I've divided my talk into three parts: first an overview of international relations, second a discussion of current political situations, and lastly trends for the future. My presentation will take about two hours, but there will be a twenty-minute break in the middle. We'll stopp for lunch at 12: 00. Dialogue 2 A: Welcome to our informal monthly business meeting. Today we'll first hear a short presentation from one of our members, then break for lunch, and after the recess we'll reconvene for some business. So now it's our pleasure to hear from Mr. Johnson from Marco Oil. B: Hello everyone. The theme of my presentation is to give you a brief introduction to our company. I'm going to talk about Marco Oil. . . What we do, how we do it. In the first part I'll tell you a little about our history, then in the second part, I'll tell you more about our services. My talk will only take about ten minutes, and after my talk there'll be time for a discussion and any questions. If you have questions while I am presenting, please interrupt, go ahead and ask. Oh, I've also prepared a handout for everyone, let me start it around. . . please take one and pass it along. You can refer to this handout while I am presenting. 41 Making Transitions in the Boay of the Presenta陈述中的过渡 Dialogue 1 A: Now, that's all i want to say about world coal reserves. So let's move on to the next topic, renewable resources. There are three things we have to consider when talking about renewable resources. First, sustainability; second, marketability; lastly, the reality factor. Let's talk about each point in more detail. . . John, would you like to take it from here? B: Certainly. As my colleague just mentioned, sustainability is a major concern when examining the potential output of a resource. Of course, as you can see from the content of our presentation today, with renewable resource, there is a much larger sustainability than with non-renewable resource. As was already said, it is 第 36 页 共 78 页 商务英语情景对话100主题 always better to seek a renewable source of energy when possible. Dialogue 2 A: So that concludes the introduction. Now let's move to the first part Of my talk, which is about 2006 fiscal year marketing plan. So first, right off the bat, When looking at the marketing plan, tell me some of the goals that we had set this year to begin with. . . . B: We wanted to appeal to a younger set of consumers and also, in line with that goal, redo our image. . . . A: That's correct. If you remember, we also set a goal to double distribution in overseas markets. Now, when looking at the data to evaluate whether or not we made our goal, there are three things to consider. First, the original condition of the market, second, our marketing numbers from the previous year, and third, our final sales figures for this year. Now I want to describe for you the second and third parts. If you look at the overhead, you'll see a graph. . . The blue line represents our sales from the year 2005, the red line is the sales in 2066. . . . As you can see, our sales in 2005 were quite slow to start off with, but managed to make decent performance in the last part of the year. On the other hand, you can see this year's sales took off like a rocket. 42 Conclusions结论 Dialogue 1 A: Right, that ends the third and final part of our presentation. I'd like to end by emphasizing the main points. I'll give you a brief summary. There are three potential areas for development in the future: domestic, overseas market, and the internet. Each of these markets have their own particular need for marketing strategy. . . . for domestic, we can rely on past research, for overseas markets we depend heavily on our cultural consultants, and for the internet, we need to redo our image to appeal to a young set of consumers. Our main issue here is that we need to be sensitive to the needs of different markets in order to continue to see success. Mark, did you have anything to add? B: Yes, I want to restate one more time the importance of reinventing our company's image to appeal to different customer bases. I want to end with a true story that has to do exactly with what we've been talking about today. . . . Dialogues 2 A: So, that's all there is to it. I know I've covered a lot of points today, but let's summarize real quickly. . . . First, our designing team has come up with a final version of the product that emphasizes technology. Second, after a long and arduous process, we've made it past the review board and have received approval to begin production. Lastly, we have organized a production team to oversee the manufacturing stages. In conclusion, I'd like to share a few observations based on the product development process. . . . I have one specific recommendation for future projects, based on experience during this process. What we need is to make sure all ducks are in a row before we go to the review board. As I already mentioned, we experienced many problems and our production date was delayed because we didn't do our homework beforehand. . . . 43 Q&A (Question and Answer Period)提问阶段 Dialogue 1 A: So that's the end of what I had prepared to share with you today. Now I'd like to open it up for questions. 第 37 页 共 78 页 商务英语情景对话100主题 We have about twenty minutes for questions and discussion. I'd be very interested to hear your comments. . . . Yes? B: Yes, thank you for your excellent presentation. I have one question I would like to ask. You said our sales in Asia overall have been very low in general . . . . I'm wondering what the situation is like in Japan? A: Good question. As I mentioned, Asia in general is a slow starter, this also includes the Japanese market. There is no notable difference between Japan and other Asian countries. Does that answer your question? B: Yes, thank you. Another question. . . Would you care to comment on the cultural impact of Multinational companies on local economies? A: I'm afraid that's outside the scope of my talk, I can talk to you more individually afterwards. . . . C: What about our future direction in the Asian market? Can you talk a little about what plans we have? A: I don't think I'm the right person to answer this question, perhaps our General Manager, Mr. Thomas, can help to answer. . . . Dialogue 2 A: Thank you for listening, that concludes the formal part of my presentation. Now we have time for a few questions before we break for lunch. Please don't be shy, if you have questions or something to say, just raise your hand. . . . Oh, yes, you in the back? B: Can you clarify what you said about the standard design options? A: Do you mean the design for the phase one products? B: Yes. . . . A: Well, just as I said, the design for the phase one products comes in a standard options package. We will provide a catalog of choices that can be customized to a fair degree. C: What do you think about the copyright issues that have come up with our recent designs? A: I'm sorry, I'm not sure I'm familiar with the issues you're talking about. . . . I'm not sure I understand your question, could you explain more? C: The legal department has been dealing with charges of copyright infringement on our designs. . . . I was just wondering your take on the issue. A: I don't have much experience in the legal aspect of things, I'll have to do a little research and get back to you. . . . Data数据处理 44 Trends趋势 Dialogues 1 A: Okay, here are the graphs and figures for this month's sales. Let's review them all together. B: This first one , I have a question. . . . This graph is marking the sales performance for our line of hair products, right? Can this line be right? It looks like our sales plummeted. I can't believe we did that poorly. . . . If I remember correctly, sales went down slightly, but not as dramatically as the graph shows. A: I think you are looking at the wrong line. The rapid drop in sales wasn't our hair products. You are correct, the hair product sales decreased slightly, but not dramatically. The one that didn't do so hot this month was the 第 38 页 共 78 页 商务英语情景对话100主题 cleaning products. I think there was a problem in the marketing plan. Some people were offended by our advertisements for the cleaning products, but it was already too late to mitigate the damage, so our mistake shows up in the sales. B: Well, the good news is the new industrial cleaning products really took off. Look how the sales have shot up over the last two weeks. A: That is our one major success. If you look at the other graphs, you can see that most of the other product lines remained steady with little increase. B: At lease they stayed the same. That's better than dropping. Dialogue 2 A: What do you think will be the future trends for the global music industry? B: From my perspective as a musician, I can see a dramatic increase in the popularity of Latin music, even now. If this trend continues, I imagine the popularity of Salsa dancing will also rise dramatically. This may result in a slight decrease in the popularity of other types of music. A: What do you think of the sudden drop in interest in classical music? B: I think this trend has been in the works for quite some time. As more and more varieties of music become available to consumers, the classic standards may suffer in the popularity contest. I think the drop in interest of classical music hasn't been sudden at all, it's been slow and steady for many years now. A: Is there any type of music that is consistently popular with most people? B: If you look at the numbers, rock and roll music has remained a steady constant through the years. I expect the popularity of rock and roll will stay the same in the coming years. 45 Systems制度 Dialogue 1 A: The financial department asked me to talk to you because it seems you have made a few mistakes in filing for your reimbursements. I know you're new, so you don't know the system. You probably didn't have anybody to show you the ropes. . . . B: Oh, thank you! I have been so confued about the system for filing financial reports. There are a ton of steps in the process. . . . A: It is a little complicated. Okay, here to start with, you need to get two copies of the expenditure form. You can find them in the file cabinet next to the reception desk. B: The brown one by the door? I looked there, but I couldn't find the forms. . . . A: The forms are kept in the second drawer. I'll show you in a sec. Now, you need to fill out lines one through six on page one, and complete the signatures on each page. The rest of the form will be filled out by financial. B: The signatures are what are really confusing to me. . . . Before I can get my reimbursement, I have to go around and get a bunch of signatures from different department heads. A: Okay, the signature part works like this. . . . You have to do them in order. First, after you complete the form, you need to take it to your immediate supervisor for his approval and signature. Then you need to take it 第 39 页 共 78 页 商务英语情景对话100主题 yourself to the department head, who will approve and sign. And the last step is to have the financial secretary sign. If you leave the form with the financial secretary, she should be able to take it from there. B: Okay, I think I've got it. Thanks for your help. I'd better get busy, I have so many signatures to gather! Dialogue 2 A: Can you tell me what is standard procedure for taking orders over the phone? B: When we receive phone orders, the first thing we need to do is to input the customer's information into the computer system. You can do that when you are talking to the client. It's probably easier to do that way, otherwise you might forget to ask them for some of the important information. A: After you put it into the computer, is it all automatic then? B: Unfortunately, not. As of now, the computer system functions only as a databank for marketing studies. . . after you get their information in the computer, you still have to write out a manual order on the right form. If the order is for the automotive department, you use the blue form. If they ordered something from electrical, use the pink form. A: There are only two kinds of forms, right? B: Yes. And once you get them filled out, you make a copy to send to financial so they can make an invoice, and you send the original to the right department. A: Do I give it to just anybody? Or is there a sepcific person who is responsible to receive the order forms? B: Once you've finished all the other steps, you can just give it to the department secretary. She'll make sure it gets to the right place. A: Okay, thanks! 46 Scheduling日程安排 Dialogue 1 M: What's on today's agenda? F: We have an appointment with customer at 9 a. m, three interviews before lunch and a project review this afternoon. M: What about tonight? Would there be time for cleaning off my desk? F: Tonight we should have time to catch up banquet correspondence. M: Good, I'm always working against time to get the letters out. F: The project review is a week behind schedule, what's causing the delay? M: We haven't had sufficient amount of time for our review board to meet. F: Can we still meet the target date. M: We should be able to, even though this part of project was due a week ago, we can still complete the whole progamme on time. F: Is that so? That's wonderful! We'll be able to cut down on our overtime. M: Yes, Oh. . . look at the time, we shoud be in a hurry to make that first appointment. Dialogue 2 第 40 页 共 78 页 商务英语情景对话100主题 M: Tomorrow is going to be a long day! Not only do we have performence review scheduled all day, but also still have them filed the reports on our department. F: I was thinking the same thing, tomorrow is going to be a drag, will you be ready tomorrow? M: I've been so busy, I can hardly keep up a thing because there simply hasn't been any time to get ready. F: So, what're you going to do? They will do the review whether you're ready or not. M: I will just have the faced performence review on prepared. F: You can't use being too busy as an excuse, we're all equally busy, but some of us put it a lot overtime. M: There is more work than there is time! F: I know things are specially kayotic now, but we can't afford to make excuses, you've got to get better at the meeting deadlines. M: Yeah, may be you're right, we should probably quit complaining about our deadlines and get to work, there's no time to lose now. 47 SWOT analysis态势分析 Dialogue 1 A: We are meeting today to make a SWOT analysis for our company, based on our performance over the last year. Just to remind you, SWOT stands for strengths, weaknesses, opportunities, and threats. Let's start right from the top. What do you think about our strengths? B: I think our main competitive advantage is the strength of our marketing team and advertising. We've been able to have a great deal of market penetration and have established a strong presence in the market, both in sales and in identity. A: I agree, we've put a lot of emphasis on market development. That leads directly to our weakness, I think, because we have focued heavily on marketing, we have not made much leeway in product development. To keep our reputation with consumers, we need to put more effort into product quality. B: Well, let's talk about opportunities, shall we? I think that by focusing on improving our weakness and coming up with a wider range of high quality products, we can reach even more of a consumer base than we are now. Because of our status in the market, if we boosted our product development, we could dominate the market. A: So what about our threat? Are there any strong competitors out there? Dialogue 2 A: Do you agree with the SWOT that came out of our annual review meeting? B: I agree with parts of it, but I just don't think the evaluation of current opportunities is realistic or even viable. A: What do you mean? The report said we could boost our sales by addressing international distribution problems. You don't think that would work? B: No, I agree solving problems with our import and export side would help to boost revenue, but I just don't think we could achieve as much as 50% more, which is what the analysis yielded. The problems are more complex than the SWOT took into account. A: Do you at least agree with the threat analysis? 第 41 页 共 78 页 商务英语情景对话100主题 B: Yes, I think determinig our competitors' strenghts and weaknesses is much more straightforward. We can list our threats on one hand, there's Spalding, Mercid, and Yaleford. 48 Statistical Reports数据统计报告 Dialogue 1 A: Sometimes these statistical reports don't even seem like their written in English! Take this sentence for example, "In the sample group consisting of 500 respondents, two out of every three households interviewed fell below the median level, while control group yielded an average of 62% infiltration. " What are they talking about? B: It's not as confusing as you think. The sample group is made up of the people you are studying, they are the ones who have filled out the surveys and handed in the rough data. The control group is a standard group that you can compare against. Average means the level that most people are at. Infiltration is just whether or not they have heard of our product. A: So what about this sentence, "Nearly one third of respondents ranked in the 25th percentile nationwide, while less than 2% ranked in the top 5 percentile"? B: You're getting bogged down with the words. Think of it this way. . . . respondents are the people who responded to your survey. So 1/3 of the people are considered top 25% on a national standard. In this same group of people, fewer than 2% ranked in the top 5% nationally. Does that make more sense to you now? A: I guess so. . . Too many numbers. . . Too many words. . . . Dialogue 2 A: I'd like to go over the statistical report with you, if that's alright. . . . B: No problem. Take a look. Here's the first page. A: According to this report, 30%, of our viewers have a median income of more than 40K annually. Is that accurate? B: Yes, if you look at the pie chart here, you'll see that 30% are in the above 40K category, 20% are between 35 and 40K, and 50% fall below 35K. A: What percentage of customers come from households with children? B: Nearly 75% of our customer base comes from childless households. Only 25% of respondents reported having children. A: What was the ratio of singles versus married? B: There was a clear cut of 50-50 on marital status. Technology技术 49 Email电子邮件 Dialogue 1 A: How do you plan to distribute the information about last week's meeting? B: I was planning on sending a bulk email to all the users on our company's server. A: That's a time-saving way to get the word out, but I don't think it will be that effective. Most of us just delete the bulk emails without even reading them. Even if you put a really catchy(容易记住的) subject line in there, I 第 42 页 共 78 页 商务英语情景对话100主题 don't think anyone will get the information. B: Well, it would be way too time-consuming to send the emails one by one to our entire staff. . . What do you suggest? A: You could send the meeting brief to the managers by email, and ask them to forward it to the people underneath them. Most people will read an email if it is sent by their supervisor. B: That's a good idea. I can just put the meeting minutes on the email as an attachment, then forward it along to the managers. Can you show me how to make an attachment with our email program? A: I'm sorry, I know next to nothing about the new email program. It's supposed to be more user-friendly than our last program, but I still haven't figured it out. B: I'll ask our tech support for some help. It shouldn't be too complicated, I'm sure. Dialogue 2 A: Let's correspond by email. I think we should definitely keep in touch. There are a lot of future opportunities to work together. B: I agree. I am especially interested in the Aluminum project you mentioned. Do you think you can email the details to me ? A: Sure! I'll send it along to you as soon as I get back to the office. I did get your card, didn't I? B: Oh, I almost forget! Here it is. A: Thank you. Is all the information on here current? B: Let's ee. . . Yes, but this only has my work email address. I'll give you my personal address too. Sometimes if the attachment is too large, my work email will reject it. If your attachment is more than 100K, go ahead and send it to my personal email address instead. A: It'll be alright. I can send a compressed file. Does your computer have the software to unzip files? B: I do, but unzipping files doesn't work out so well. Last time I tried to decompress a file, my whole system crashed. If it is a large file, it would probably work better to send it to my personal email - It's better to be safe than sorry. A: No problem, I will be sure to email the information to your personal email address first thing. 50 Computer Technology计算机技术 Dialogue 1 A: Is your computer fast enough? B: Oh my gosh, don't even ask me that question! My computer is unbelievably slow. It's the bane of my existence! A: You're exaggerating! It can't be that bad. Didn't human resources just issue you a new computer last month? If it's new, the processor should be pretty decent. It shouldn't be that slow. B: It's slower than my dead grandmother! The computer they gave me was new to me, but it was already 5 years old. They just dusted off some relic from the back storage room and presented it to me as new! A: Is that right? Well, that's what you get for complaining that our company's technology is out of date. They probably did it on purpose just to spite you. If it is five years old, it's probably slower than the one you had 第 43 页 共 78 页 商务英语情景对话100主题 before. . . . How much RAM does it have? B: I'm not sure, but I know my computer definitely does not have enough memory. The hard drive is cluttered with so much useless software. It might be a little faster after I delete all the programs I don't use often, but what I really wish for is something state of the art. . . . High speed, built-in wireless internet, enough gigabytes to satisfy. . . . A: Keep dreaming. Dialogue 2 A: Did you see the newest flat-screen plasmas that have come out? It's amazing what they come up with these days. . . . B: Amazing, yeah. But those suckers are pretty expensive. I heard they cost next to 3 Gs a piece. A: Yeah, I heard that too. Some of the new technology that comes out is pretty affordable, though. B: Like what? A: The new IBM MP4 players are pretty reasonably priced for what you get. You can get a nice little MP4 with about 3 gigs of space for a little over a hundred bucks. I think that's a pretty decent price, don't you? B: I guess so, but the tiny screens don't have enough pixels to make any graphics worthwhile. You can listen to music fine, but if you want to play some multi-media files, you can't see much. With the current technology limitations, I think portable MP4 players are a rip-off. A: You want to wait until the next generation comes out before buying in, huh? B: You got it. 51 Running an Intemet Business网上做生意 Dialogues 1 A: Earning extra income on the Internet is easier than you might think. After I started selling traditional craft items on the Internet last year, I have really been able to make bank doing something I love. B: Is that right? I hear all these horror stories of internet business crashing because there is not enough of a customer base yet. How can you be sure your idea will cash in? A: To run a successful internet business, it requires a little research and relatively small investment. You've got to have a good idea of some kind of product that is in demand or would be popular. B: That's marketing research. . . . But what about getting started once you have an idea? A: After you have your great idea, then you can set up shop by registering a domain name, creating a website, an email address, and a hosting service. If you want to go all out on your website, you can put together shopping cart technology, but that can be pricey to start out with. B: Sounds like a lot of work! A: Anything worth doing takes work. Money doesn't grow on trees. . . . Most of us have to work for it. Dialogue 2 A: Last month, we only had 40 hits on our site. Our products and prices are good, but the problem is that no one knows about our website. B: If we want to get this internet business off the ground, we've got to do something fast. 第 44 页 共 78 页 商务英语情景对话100主题 A: We need to maximize the chances that our site will be at the top of search engine lists, but I'm not sure how to do it. B: We've got to put more buzz words into the page text, so it will pop up when people search about kind of products. A: Yeah, you're right. We've got to get the most popular phrases there. . . . How else can we boost site traffic? B: I think one of the least costly ways to attract business is to ask some of our neighboring sites to offer links to our page inside of theirs. If they have related services, they may be willing to help us out. A: I guess we could also put out a few advertisements for our website inside of the search engine. I would like to find the most effective way to let people know about our site and our products. 52Electronic Gadgets数码产品 53 Web based Marketing网上营销 Dialogue 1 A: The new webpage design is much more effective than before. I feel confident it will rope in a lot more business because of its user-friendly format. B: Why do you think the new page is so much better than the old page? I thought the old page wasn't half bad. . . . A: The old page was okay, alright, but there wasn't a big influence in our sales volume, because the site wasn't developed with an eye towards the marketing aspect. Now it's different. We got our marketing department team in on the action, and the results are smashing. . . . B: What changes were made from the old page to the new page? A: First, the visitors to the site are encouraged to give their contact information. They can sign up for a free monthly drawing. Once we've got their info, it goes into a database for future marketing mailers and advertising targeting. Also, there are clear links to descriptions of our products and services, so as to give confidence to new customers. We also added a specific area for on-line customer service. . . . So far we've gotten a ton of positive feedback. . . . B: Great! Dialogue 2 A: What's the news on our website? How effective do you think it is from a marketing standpoint? B: We've been able to survey and track some of the information of our website users through some cookie technology, and it's surprising to see the results. A: What kinds of hits are we getting on our company's website? B: From the numbers, it seems nearly half of the visitors who stumble onto our page pick up the link not from network browsers or search engines, but from our circular insert. That means our consumers are purposefully and actively seeking information about our products and services through the web format. Based on these findings, I am completely convinced the internet is the marketing power of the future! A: You really think that many people turn to the internet to find product information? What about the old standbys of word mouth and print media? 第 45 页 共 78 页 商务英语情景对话100主题 B: Well, these mediums are still important. . . . they aren't a thing of the past. . . . But I think they might be less important now than in the past. The technology age has arrived! Financial Topics财务话题 54 Costing成本 Dialogue 1 A: How much will our order from your factory be? B: I'll be happy to get back to you with an estimate in the next few days. A: I'm afraid I can't wait that long. Can your office at least provide me with a ballpark(大致正确的) figure? B: Well, I would need an idea of how large your order would be. About how many units would you need? A: Just give me an estimated figure for an order of 100 units. A: Please give me a few minute to calculate. . . . Our asking price should be about $100 per unit with an order of 100. Is that price acceptable to you? B: Your estimated is seems a little high to me, we're willing to pay $80 per unit. A: Would an order of only 100 units, it'll be difficult to work within that kind of budget. Maybe if you were ordering 500 units or more units, we might be able to work something out. Dialogue 2 A: How much do you pay wholesale for your products? B: We have a few different wholesale vendors, so our cost varies a bit over the fiscal year. But the difference is miniscule, a fluctuation of about 0. 2%. A: That must impact your bottom line at least a little bit, doesn't it? After all, your sticker price is pretty much set in stone. How much do they go for retail? B: Retail price is 29. 95 per unit. We take into consideration changes in supply cost when figuring this price. A: Is that including tax? B: No, that's the price before tax. The tax rate is varies from different marketing areas, so it is difficult for us to figure in. A: How much is your profit margin then? B: Our profit margin is in the neighborhood of 20%. 55 Budgets预算 Dialogue 1 M: How's a budget for the Adam's project? F: We're still drafting the final budget, but it seems like we'll have quite a buffer. Don't worry about going over budget for supplies, our funds are more than enough. M: Are you sure? Last year we went over by 30% on suppliers alone, the financial department was out of my head. F: They remembered last year's mistake and alarm it , this year they've taken last year's spending into consideration, they've given you adequate fund this year. M: That's good to know, other than the supplies budget, we still have overhead cost, where did the extra 第 46 页 共 78 页 商务英语情景对话100主题 money come from to cover supplies. F: Actually, it did come from the overhead, most of those materials are still left over from last year, so we anticipate reusing them, we cut corners a bit. M: That might be a problem, have you looked at what was left from the last year? Many of the pieces are in bad shape, they might not be reuseble. Perhaps you should alert the budget committee before it's too late, we may need more money. F: I'll talk to them and see what can be arranged. Dialogue 2 M: How much do you have budget for our trip to Las Angeles? F: In total, it should be about five thousand dollors for the week conference, would you like to see the breakdown? M: Yes, I want to know exactly where the money is going, give me a detailed report. F: First, we have the airline tickets which are five hundred dollars per person with four of us going, that's two thousand dollars, for our accommodations, we're spending eighty dollars a night per room for five days, that's another eight hundred dollars. M: Won't you be able to find anything less expensive, we're sharing rooms, right? F: I have two people to a room, the eighty dollars room rate is the lowest I could find. With the conference going on that week, all the hotels have inflated their prices, they're making a killing. M: So far, we've had twenty-eight hundred dollars, what else? F: I have budget of twenty-five dollars per person per day for food expenses, that totals another eight hundred dollars, and for other incidentals like taxe fees and tips, I have estimated four hundred dollars. M: Well, that's only four thousand dollars, didn't tell me you budget was five thousand dollars? Where is the rest of money? F: That's my buffer, I wanted to leave a little room in the budget just in case, it's better to be safe and thorough. 56 Auditing审计 Dialogue 1 M: Did you get the financial records into shape for your audit next month? F: I'm still working on ironing out a few problems, keep in a strict account of all our incoming and outgoing is not an easy task, it's much more difficult than balancing my checkbook. M: I guess the auditing is just to make sure everything's on the open up, and that you're keeping proper records of all our expenditure and profit. F: Keeping track of money coming in is easier than keeping track of money going out. M: Why is that? F: It seems our record are always a little incomplete, because not all of the employees turn over their receipts for business expenses. M: That's something you can improve by talking to human resources, they can send out a memo to make sure 第 47 页 共 78 页 商务英语情景对话100主题 people are following protocol with their expense accounts. F: At least our records for money in are very complete. M: As far as our assets were concerned, they want to know more about your intake anyway, they want to make sure you're paying taxes on the money you make. F: We're paying all right, but it's just proving everything by the numbers. Dialogue 2 M: Can you please show me your filing system for the company finances? F: Certainly, we keep running tally of all money in and money out on the month to month basis; these numbers are crosscheck with all expenditure receipts and invoices of our account receivables. M: I see, for the first quarter, your total expenditures were one hundred and fifty thousand dollars, none of which were taxed actable. F: Yes, we must pay taxes on our total income not our adjusted income. M: Your total intake for the first quarter period was five hundred thousand dollars, you have a gross net of five hundred thousand and the adjusted profit of three hundred and fifty thousand. Do you have something beside this report that will back up these figures. F: In this file are all of our monthly bank's deposit notes, as well as invoice and receipts. M: That should be adequate, have you completed the tax form for this item? F: Yes, we have completed the forms and paid our taxes in full. 57 The Economy经济 Dialogue 1 M: It's hard to be optimistic about things with the way economy's headed, the trade deficit is getting larger, consumption's down, I really think it were headed for recession. F: The economy has been stagnant for a while now, we've been in a recessive state for several months already, what worry and need most is the trade deficit, I think the government should do more to encourage export. M: increasing the export would weaken the currency, I think the main point is economic growth, we need more jobs, factory outsource and move many jobs to foreign countries, the result does increase in unemployment in our own country, lower consumption, lower production, and overall people economy, if more people are working, it will give economy a boost. F: It's true that we should do something about unemployment, but what about inflation? If unemployment falls, there's pressure to increase pay, that will result in inflation, which would result in a much less dynamic economy. Dialogue 2 M: I think the government needs a radical plan to improve things, the government just talks, but in the long run, nothing is done to improve economy. F: That's right, they always talk about a need for new, for aggressive tactics, they haven't done anything to stimulate new jobs, 第 48 页 共 78 页 商务英语情景对话100主题 M: Well, income taxes would have increased last year in hopes of giving the economy a boost, but I think it's a backfire, the immediate effect of tax adduction was causing the inflation to rise. F: The worst part is that the inflation hurts the poor more than the rich, it also leads to more unemployment in the long run, I don't know what a good solution would be to make the economy more vibrant again. M: I have a good solution, we need some new blood, we should get rid of this president and boat in some new leaders. 58 Fundraising集资 Dialogue 1 M1: Hello, my name is Petter, I'm calling on behalf of Save the Children Fund, have you heard our organization before? M2: Eh. . . yes, I think so. Don't you do some kind of charity work by taking care of starving children in Africa or something? M1: Yes sir, that's it exactly. We don't only serve the children in Africa, but we also take care of children in poverty all over the globe. Well sir, I'm calling today to ask for your contribution to our charitable organization. M2: Is that right? M1: We're a service organization that is a legally registered charity. We operate in more than a hundred countries, but most of our adminstration and workers are all volunteers, when you contribute to our cause, one hundred percent of your donation goes directly to the children who need it. M2: What kind of contributions are you asking for? M1: We accept donations of any ammount, depending on your ability and desire to share. We can accept donations anywhere from twenty dollars to more than a thousand dollars. Additionally, your contribution is completely tax deductible, can I count on you for support this year? M2: Sure, I'm willing to support your cause, eh. . . how can I make donation? Dialogue 2 M: How did your company's fundraising go? F: The fundraising evnets went really well. We would be able to partner with few of our competiters, all in fun, of course, to sponsor a merry fun for America Cancer Society, all of the people who participate it had a great time, and we would be able to raise a lot of money to contribute to cancert research. M: So how does it work? How would you able to make money with the merry fun? F: Each of the runners that participated the merry fun raise paid a ten dollar entrance speed, also, they went door to door to get sponsors who pledged a dollar per mile that participants ran, all along we were able to raise several thousand dollars. M: Sounds a great deal for American Cancer Society. F: In all honesty, it's also a great deal for our company, the exposure that begins for sponsors and invent like this was great for our image in the community. We accomplished as much as last year's advertising campaign, plus we were able to do a little fundraising for a good cause. Legal Topics法律话题 第 49 页 共 78 页 商务英语情景对话100主题 59 Confidentiality机密 Dialogue 1 M: Did you hear what happened in the Skart case? Some of the sensitive materials were leaked to the press, now every newspapers are all over it. F: Oh. . . I bet the firm is fuming, do they know who spilled the beans? M: I'm sure they have their suspicions, there were only a few senior level lawers who were privileged the case details. F: What kind of repercussions will there be for the people who are held responsible? M: I'm sure there'll be cant, and there also might be some leagal consequences. F: Why would the person who told have problems with the law? M: Because whoever let the cat out of the bag was braking clan confidentiality. F: I didn't think about that, that's pretty serious, are there investigators working on finding out who it was. M: I'm sure management is on top of it. Dialogue 2 M: Now remember, the things I told you are just between you and me. F: Don't worry, Mr Smith, your comments are of the record. M: It is very important that no one can identify your source, if our company's president finds out that I let the top secret item spill, there will be serious consequences for me. F: Like I said, Mr Smith, you have nothing to worry about, the things you have told me would stay here in this room. M: I just want to confirm, you know, I could even get in trouble with the law. F: Surely? it can't be that serious. M: It is just that serious, I have just violated the confidentiality clause of my contract with the company, if they find out, it could be into the slammer for me. F: Well, in that case, I would be specially careful to guard my sources. M: Please do, there're a lot writing on it. 60 Lawyers律师 Dialogue 1 M: I can't believe it, Handcup Marketing's lawyer just served us with papers, they are suing us for breaching contract on the Anderson's account. F: Did you get it into our legal counsel Mr Devis? He knows about this, right? M: Yes, as soon as I got notice, I contacted him right away, he's supposed to be coming into office now. F: When is the hearing scheduled? M: In two weeks' time. I hope that Mr Devis has time to make a good defense. F: Perhaps it wont't even make it to trial, if we're lucky, the judge would dismiss the case in the prenominated hearing, that would save us a fortune in legal fees. M: If it does go to trial, I'm afaid the prosecution would have a head day marking our company through the 第 50 页 共 78 页 商务英语情景对话100主题 press, there could be a lot stake. Where is Mr Devis? F: I'm sure he's on his way, maybe he's rounding up some witnesses for us now. Dialogue 2 M: Miss Hubble, as your legal counsel, I want to advise you against making any statements to the press about the trial, it could be very damaging to our case. F: Mr Lawrence, I appreciate your advice, I know you're good lawer, but I want to prove to the people I'm innocent. M: Talking to the press won't prove anything, proving your innocent is my job, we can work up good case to withstand the prosecution, other than a few witnesses who gave comforting tesimonies, they don't have any substential evidence against you. F: Do I have to take the stand tommorrow? M: Yes, you're scheduled to take this stand, remember, you will be under oath, be careful not to make any misstatements, they could ditch you for perjury. F: Do you think it's a fair jury? M: The jury seems fine, we have a fighting chance to win this thing, just remember to give your testimony, just the way we went over it. 61 Contracts合同 Dialogue 1 A: Did you go over the contract with our supplier? They drafted a new contract after we changed our pricing agreement last summer. Nothing has been signed yet, we only have a verbal agreement so far. B: I saw the contract before it wen to our legal department. It seemed really detailed this time. I guess they want to make sure we don't leavey any loopholes. A: I am glad we have our legal team to review it. The legal jargon in all the clauses make my head spin! B: Mine too! But it's important to have a detailed and specific contract in case there are disagreements that arise later. If there is a problem, we can just go back to what's on the paper. It's a good way to protect us, and them. A: Sometimes I really long for the time when a man's word was good enough. B: That time doesn't exist anymore. If you don't have it in writing, then it's your word against theirs. Verbal agreements aren't worth the paper they're written on! A: I guess you're right! Dialogue 2 A: Can you help me make sense of this contract? I don 't quite understand this phrase. . . . B: Let me see, "The two undersigned are in agreement to the following terms. Party A shall be responsible for furnishing Party B with materials as follows. " Well, that's a pretty complicated way to say you both agree to something and sign your names to certify. A: So if I sign here, that makes me Party A, right? B: Yes. Then you have to abide by all the requirements listed in this contract for Party A. 第 51 页 共 78 页 商务英语情景对话100主题 A: What about what is says here, "Terms and conditions of this agreement are void in the case of natural disaster or acts of God. " B: That means unless something very big happens, like an earthquake or a tsunami, you will be bound to the contract and can't get out of it. A: That serious, huh? B: Sounds like it. Before you sign this contract, I would go over it with a fine-tooth comb if I were you. Make sure it's what you want. A: Good idea. I'll probably have to get a dictionary! ---------------------------------------- Useful Expressions Beginner 1. Nothing has been signed yet. 现在还什么也没有签。 2. We only have a verbal agreements so far. 到现在我们只有口头协议。 3. We don't want to leave any loopholes. 我们不想留下任何漏洞。 4. Contracts are a good way to protect ourselves. 合同是保护我们自己的好办法。 5. I am glad we have help to review the contract. 我很高兴有人帮助我们复审合同 内容 财务内部控制制度的内容财务内部控制制度的内容人员招聘与配置的内容项目成本控制的内容消防安全演练内容 。 6. Sign your name here to certify. 签名以示证明。 7. Get it in writing. 把内容写下来。 7. Make sure it's what you want. 确保是你想要的东西。 Intermediate 1. Did you go over the contract with our supplier? 你看过我们和供应商的合同吗, 2. I saw the contract before it went to our legal department. 在合同教导我们法律部门之前我看过。 3. If you don't have it in writing, then it's your word against theirs. 如果你不把相关内容写下来, 那样你和他们会各说各的理。 4. Verbal agreements aren't worth the paper they're written on. 口头协议比不上 书 关于书的成语关于读书的排比句社区图书漂流公约怎么写关于读书的小报汉书pdf 面合同那张纸。 5. The two undersigned are in agreement to the following terms. 下面签名的双方同意以下条款。 6. So if I sign here, that makes me Party A, right? 那么如果我在这里签字的话, 那我就算是甲方了, 对吗, 7. You have to abide by all the requirements listed in this contract for Party A. 你必须遵从本合同中列出的对甲方的所有要求。 8. Before you sign this contract, be sure you read it carefully. 在你签订这个合同之前, 一定要仔细阅读。 Advanced 1. They drafted a new contract after we changed our pricing agreement last summer. 第 52 页 共 78 页 商务英语情景对话100主题 我们去年夏天改变定价协议之后, 他们又起草了一份新合同。 2. But it's important to have a detailed and specific contract in case there are disagreements that arise later. 但重要的是要写出一份详细具体的合同以防日后出现争议。 3. Terms and conditions of this agreement are void in the case of natural disaster or acts of God. 出现天灾或不可抗力时, 本协议中的各条款和条件无效。 4. That means unless something very big happens, like an earthquake or a tsunami, you will be bound to the contract and can't get out of it. 这意思是说除非有某些大事发生, 如地震和海啸, 否则你必须履行合同内容而且不能逃避责任。 5. Before you sign this contract, I would go over it with a fine-tooth comb if I were you. Make sure it's what you want. 我要是你的话, 在签订本合同之前会仔细调查一下, 确保符合自己的要求。 62 Copyright版权 Dialogue 1 M: Tell your graphic artists to go back to the drawing board for our new logo design, I just saw the photographers came out of your department last week, it just won't work. F: Why? What's the problem? It is the way too similar to the light swoosh, don't you know, that's copyrighted, if we come out with something even close to the design they have, we could be legally liable, they sue us in the horbi. F: I saw the design, we had a team of all star designers on it, I don't think it resembles like its logo at all, that's a huge stretch imagination to say our design would violate their copyright. M: Our legal department doesn't think so, they review the copyrighted images for the light, after discussing with our general manager, they determine there would be copyright and fragement to place its design on our products, it's better to be saved and sorry. F: What if we modify the design a little bit? Say, we change the color, do you think that would be enough to differentiate from the copyrighted image? M: No, they verdict from the legal department is to stop from scratch, this time, come up with something more creative. F: More creative? M: Not only do we have to worry about not over stapping bound to the copyright, but we also want something different from everyone else, we want to stand out to our consumers, come up with something good, then we'll set our own copyright on it. F: Ok, looks like it's back to square one. Dialogue 2 M: How was the paper work coming on the legal side of things, have you filed the coyright on our website design? F: I have started the copyright process, but it is still under review by the copyright office, they have to ensure 第 53 页 共 78 页 商务英语情景对话100主题 that no similar designs have already been submitted for copyright before we can further the proceedings. M: Didn't our legal team already do the research? That work should already be done. F: Yes, the legal team research is part of application package for copyright, the copyright bureau only wants to review and confirm the research we have already done. M: How long will the process usually take? F: Unfortunately it is sometimes a linkage process, it depends on how complete your filing is to begin with, but generally it will take up to three months to register the copyright with the overseen body. M: I hope we can rush the process a little, we're waiting on our copyright before we can go out in the market with the product, otherwise, it's just too dangerous, the competition is stip, and they would snatch up our ideas and harby. F: The only way to protect our innovations is to copyright them, otherwise, we have no legal arm to deal with imitations, after our copyright goes through, we can sue anyone who copies our work. 63 Patents专利 Dialogue 1 A: Mark is brilliant, I can't believe how many helpful inventions that he has come up with. He sees a problem and he invents a way to solve it. He's amazing. B: He is. He is always trying to build a better mousetrap, you know, he already holds five patents on his inventions. A: Really? What kind of patented inventions does he have? Anything that he has been able to make a few bucks on ? B: He patented a hinge mechanism for water filters. I think later he sold that idea to a major manufacturing company. Also, he came up with an automated fuel injector system for lawnmower. A: Lawnmowers . He is always tinkering with different types of engines and machinery. How about that idea? Did he register it for a patent? B: I think he was about to put a patent on it, but someone beat him to the punch. About 2 weeks after he completed his prototype , someone else came out with an identical model. They got the patent first , even though it was Mark's idea. The guy made a ton of money on it, too. A: Gee, that's terrible! B: Some time that the way things go , I guess. Dialogue 2 A: Can you tell me more about your products? B: Yes, I'd be happy to . Let me tell you this. We are ahead of the competition because our products have advanced technology. A: What kind of advanced technology are you talking about ? B: The technology is in the design. I will show you how these hinge device works. . . this is our patented design. You won't be able to find anything like it anywhere else. We are the only manufacturer of the unique technology. A: You have a patent on this design? 第 54 页 共 78 页 商务英语情景对话100主题 B: That's right. This device is the result of years of research by our team of designers. We are the only manufacturer because we came up with the idea. We own the design prints and unique mechanism. It's all our idea. A: Is it truly superior to other products on the market now? B: If it wasn't as good as I have said it is, would we have to registered it for a patent? But you don't have to take my word for it , give it a try yourself! 64----Environmental Regulations环境条例 Dialogue 1 A: What's holding us back on the plant expansion project? We were supposed to see the specs on that ages ago. Why haven't I heard anything about it? Did the whole project just vanish into thin air? B: No, sir. The plant expansion project has been delayed. There was a snag up in the fling process to get the necessary construction permits. It seemed that the property we were slated to build on is also habitat for some endangered indigenous species. A: You're joking, right? No wonder we've been tied up with this project. I know the environmental impact statement will take forever to get approval if they've found anything endangered on the site. Are they positive there is evidence of endangered species actually living there? B: The environmental review board has a team on it now. Hopefully we'll know more by the end of the week. Dialogue 2 A: We've got to get our emissions in shape. We're still putting out more carcinogens into the atmosphere than is allowed by federal standards. If we get censured one more time, they will slap us with a heavy fine. B: We’re only overshooting the pollution quotient by a fraction of percent. It's really not as bad as you say. A: You're missing the point. If our levels are above that which is allowed. We're breaking the law, it doesn't matter how much or how little we are over. The fact is we are over the allowed emission standard. The environmental regulations are not flexible. They give us a standard, and we have to meet it, or else. B: When are they taking another survey of our pollution output? A: We've got until next summer to clean up our act. 65----Marketing Surveys市场调查 Dialogue 1 A: I went over the sales figures in the market research report. If you take that report and compare it with our survey of consumer buying habits, there's only one conclusion. B: What's that? A: It seems this market is sensitive to price. When our product was marked up at a higher introductory price, our sales after product launch were lower than low. At a discounted introductory price, we landed more sales. B: So, we should start low? A: I think that would be a good idea. Price is an important variable in our market, so we can use it to build our customer base. If our customers get hooked on the low introductory price, they will buy and become more loyal to our brand. Later on, when we hit a peak in sales and after our customer base is sold on our products, 第 55 页 共 78 页 商务英语情景对话100主题 we can bring the price up. B: That sounds like a really clever marketing strategy. A: This is a very competitive market. We've got to come up with a few clever strategies in order to keep our place on top. B: I think our main strength is with young consumers. A: That's who we are targeting. The young consumer is fast to commit, but fickle to stay with a brand. Our challenge is customer loyalty. Dialogue 2 A: Did you get the marketing survey results? How are sales abroad comparing to sales at home? B: According to our numbers, there is twice as much opportunity in the international market as there is in the domestic market. A: What are the geographical areas of the highest demand? B: Our European market has the highest current demand, but South America has great potential for growth. A: I heard Asia is booming now, is the greater Asian market available to us now? What is the size of our hold on Asia? B: Honestly , we don't fully understand our market situation in Asia, I don't know much about it. We should probably put our feelers out and see what potential exists. 66----Target Audience目标消费者 Dialogue 1 A: The demographic reports are in. From the looks of it, we're going to have to re-evaluate some of the content for our promotional events in different venues. B: Why, what's the lowdown? A: According to the report, our Boston crowd is quite different make-up from our Chicago folks. Our Boston consumers are mostly from mid-level to upper-class income levels, university or postgraduates, married, no children, white collar. You know the kind, Chicago on the other hand, is mostly mid to low income levels, single parent homes, blue collar. I think we're talking about two totally different target groups. B: I have no idea there was that great of deviation between the two venues. To make our products sell, we have to take the target audience into account. A: No kidding, we've got to come up with two completely different sales pitches to suit the needs of each groups. Dialogue 2 A: What's our target audience for this campaign? B: This go-around we're focusing on new moms, families with median income and one or more children under the age of two. A: Do you think that's much different from the soccer moms we tailored the last campaign for? B: Well, there are some similarities that come up. Because both groups are made up of mothers, so as before, we can play up on maternal instincts, hygiene, safety, along those lines. But that being said, there are some specific differences that come into play. Because we are dealing with mothers of infants here. 第 56 页 共 78 页 商务英语情景对话100主题 A: Right, that makes sense. What's the average age? B: Demographics say in average age of 28.7, educational back ground of university or post-grad, annual household income of 40-50K a year. 67---- Print and Media Advertising 印刷和媒体广告 Dialogue 1 A: Have you gotten a hold of the editor of that magazine about our quarterly advertisement? We need to make some modification on the design before we send a final copy. I'm just afraid , we've missed their publishing deadline for this time around. B: I didn't talk to the editor, I didn't think it's necessary to talk to her. But I did converse with the person we usually go through in sales. She said that would be no problem with missing the deadline as long as we got a final to her before Thursday. Because we are long-standing customer, they've already got ad space reserved for us. A: It's a full page A4 ad in tri-color, right? B: No, this year we opted for a half-page, but it should be a pretty decent effect. The designers was talking about going for a glossy finish. but later decide that a muted look would be more classic. Anyway, if you take into consideration the substrate paper quality and color scheme, the design is quite striking. Dialogue 2 A: Market classifieds, how may I help you ? B: Yes, I would like to find out about placing an advertisement in your directory. Can you tell me a little about your rates for advertisements? A: Certainly. Our advertising rates are divided according to size, substrate, and location. If you are a corporate partner with our publication. We can offer you a slight discount. Also, our rates are different according to which publication you wish to advertise in. Our fall edition is pricier than the spring edition. When were you looking to advertise? B: We would like to get in with the fall publication if possible. A: We can do that, timing might be a little tight because our press day is October 25th, but it can be done. Do you have a pre-determined design? You can use either your own designers or if it is more than convenient for you, we have a team of inhouse graphic designers that can put something together for you. B: That won't be necessary, we already have the image. If we run a full page ad in your Fall edition on a nomal gloss paper, tri-color, what do you think that will run me ? A: It depends on the location in the material. Are you interested in the front or back page ad? Those were prime spots. We also have 6 tab pages positions available. B: I think a tab spot would be nice. A: For a customer supplied design, full page tab page ad. you're looking at about 785 dollars. 68-----Promotional Events 促销活动 Dialogue 1 M: The product launch on Tuesday, clear your calendars of the next few days because we're going to be 第 57 页 共 78 页 商务英语情景对话100主题 burning the midnight oil in order to get everything ready in time. F: Oh. . . it's not as bad as all that, most of everything is already set, we're going through an event management company, so they should manage most of the details. Probably the biggest thing on our plate is to go over the event round on with their on-site managers, to make sure all goes that planned. M: I hate to put all our eggs in one basket, what if their people drop the ball? We should be prepared with a back-up plan just in case. F: Opening day is Tuesday, we've been working with this company to set everything up since last spring, they're very clear with all the details for the event. Also, you forget, they are professionals, they run events like our product launch for a living, I'd say we have nothing to worry about. M: If you say so. Dialogue 2 M: What kind of promotional events are scheduled for the new product line. F: Marketing has a setup with prognet launches in five major cities as well as some sponsor events throughout the year. Altogether, there will be fifty events. M: What kind of sponsors are we talking about? I don't know how effective sponsorship really is. F: It's not what you're thinking, this events would give us a wider exposure than most, take the try city Merryfun for starters, this is a highly public sites event, the television exposure alone will nearly double our customers' awareness. M: Other than the Merryfun, what else is on the list. F: We've got spot in Olympic Stadium, sponsoring one of a team's equipment, then a rally for cancer research, and connection to the inner city education program. M: Sports, medicine, education, seem kind of random, don't you think? F: It might seem that way, but this events were all carefully chosen based on marketing research. These are events that our customers and potential customers care about. 69----Developing the Market 市场开发 Dialogue 1 A: What are our areas for growth? What sectors do you see the most potential in? If we are going to pull our sales numbers up and develop the brand, we got to work across the board. B: It's not just spreading out to new markets that we have to address. I think we'd better first pay attention to developing our brand in the markets we already have. We've reached the awareness level, but we haven't established customer loyalty. People know who we are, but they still don't trust in our brand. A: I don't see why we can't work on opening new markets and developing the markets we've already penetrated at the same time. . . . Both aspects of developing our customer base and developing our brand are important. Dialogue 2 A: Which of the steps are you focusing on in brand growth? Awareness, under-standing, acceptance, or loyalty? B: We're working on different steps in different areas. For example, our corbert line is thriving in American markets, we've already reached the loyalty stage. In Asia, however, it's a different story. Most people haven't even 第 58 页 共 78 页 商务英语情景对话100主题 heard of Corbert, so we're working on awareness through a lot of product launches and related activities. A: What are you doing to increase understanding in the European sector? B: Understanding comes from product differentiation. We get that through product demonstrations, literature, expertise trinomials, and the like. 70----Selling Points卖点 Dialogue 1 F: What kind of car is best for me? M: For you, I would recommend this one here. F: The compact, why do you think that one is better than the others? M: This automobile is just right for your needs because not only is the compact for easen city driving, but also it has many safety features, I know that as a parent you are concerned about safeties in driving your kids to and from school. F: That's true, what kind of safety features are we talking about? M: This model features an tyre lock brakes, air bags on both driver and passenger's sides, and impact collision design, but that's not all, this car isn't only safe but also is very economical, F: You mean it has a cheaper price than the similar models? M: Yes, this price is very affordable, but driving this car you'll also noticed a significant annual saving in gas consumption, the main attraction for this model is a few economy. F: With the cost of gasoline these days, that is a big plus, I think this model may be just what I'm looking for. M: Why don't you take if for a test drive and think it over. Dialogue 2 M: The product's sell points is its advanced technoledge. F: Unfortunately, it's just too expensive for majority of consumer to afford. M: Why is the price so high? F: It's not just that the price is high, it's that the over head to update and entire computer system to be compatible is costly. M: Model of computers are compatible? F: Most current computer systems simply can't handle it, because this model truly has extradinarily capabilities. M: May be after next generation of technology comes out, the price of this model will become more affordable. F: But by then, the technology will be out dated. M: True, but our focus has never been affordability anyway, coastwise, we may not be very competitive, but qualitywize, we definately have an edge. F: That's right, no one else has a product on the market now that is comparible. M: This model has advanced technoledge, superior components, it is compact, and its top quality product. F: I guess you get what you pay for. 71------Trade Shows贸易展览 Dialogue 1 第 59 页 共 78 页 商务英语情景对话100主题 M: Did you send our order to printers for more company's literature? I'm worried we won't get in in time. F: In time for what? I send the order out two days ago, they promised to have them ready by friday, I don't see why we need two thousand corp's brochures, we certainly don't hand out that many day by day in the office. M: It's not for handing out in the office, we have trade show to do in lasvegus next weekend, everything has been prepared for our boost, but we don't have enough of flies and hand out pass out in HND. F: That's right, I forgot we were going to participate into the show this year. Who will be going for our company to man the boost? M: There' ll be a team four of us going, our marketing director's going early to participate the conference beforehand, and rest of us will leave Thursday to set up, the show opens on friday, the exposition will last three days, so Sunday is closing. F: Have you gone in past years? I've heard this expo is the largest in our industry, it must be pretty exciting to see so many exhibitors from all over nations. M: I went last year, it is great opportunity to see what the trends are in this industry, also, it is an important event for our marketing and sales department, the leads we get for this expo will count about 20% for our annual sales. Dialogue 2 M: Is there anything particular you are interested in? Can I answer any questions for you about this display? F: Yes, could you tell me more about your services? M: we represent pharmaceutical company that produces genery brand prescription paying medications, we supply products to over twenty countries and we're also deeply involved in medical research and development, are you interested in any particular area of medical services? F: I'm looking for information about current drugs or pees, do you have recent reports or information you can give me? M: Certainly, we have by monthly journal which detaied in current project. If you leave your information on our mainly list, I can send you a free copy in the mail, may I have your card? F: Oh, I've just run out of the name cards, but I can write my information down for you, do you have a business card you can give me? M: Yes, here is my card, let me also give you a copy of our latest catalogue, the catalogue contains a extensive list of our current products and services, and also details many of our recent projects, if you have any questions and specifics, I can help you answer them now, or I can have our office contact to you later. F: That would be fine, thank you. 72-----Sales Reviews检查销售额 Dialogue 1 M: Did you see the information on sales for last year? The sales review was made up at our last board meeting, there's a great news for our shareholders. F: Yeah, I went for this figures this morning, we're finally making money again. M: We've never solved this much before, our growth this year has been phenomenal, we have captured 80% 第 60 页 共 78 页 商务英语情景对话100主题 of this market, up for last year by 120%, our strategy is working. F: not only our annual sales brake the record, but our month by month earning exceeded our forecast as well. After a two year's slum, we finally back in the black. M: The company's performance has improved since Voller became president. He's made our little business into a real lucrative operation, products' selling like hot case. F: I think our success is partly because Wallet's contribution, and partly because our new marketing strategy, because the new advertise campaign, we have became the top sellers in the field. M: Let's hope this stroke of good luck last, I hope we are over are financial difficulties for good, but it's still too soon to know if our sales success is on long term trend. F: Let's hope it is. Dialogue 2 M: Give these sales figures a look, it's pretty depressing, we're away in this year, we can't afford to keep going like this for much longer. F: You're right, we need to start making money soon or at least manage to brake even, but I think that the market is slowly begining to heat up, sales are bound to pake up any time now. M: Demand is dropping, the problem is our competition, They are monopolizing the market. F: Maybe we should rethink our marketing stategy to enclose the possibility that our new line of cosmetic could be a good seller. M: It's really too early to tell, but a lot writing on the new products, if we don't do better after the products lunch, we may have to go bankrupt. F: Do you think is that serious? M: Look at this numbers and see for yourself, read them rip. F: My goodnees, I didn't realize it was that bad. 73------Product Demonstrations产品演示 Dialogue 1 F: Excuse me, can you please show me how to make this contrumption work? I'm having a hunger of time trying to figure it out. M: It's very easy really. Here, let me show you. F: Thank you. M: Sure, no problem, first of all, you are holding it upsight down, the red areao must point upword. F: Oh boy! My dump. M: Don't worry about it, it can be a little confusing of your first time, once you got it upright, point the nozzle to direction that you want to spray, then press the red button here. F: Is that all there is to it? That seems really easy, I don't know why I didn't figure it out myself. Oh, but that' only working for forward motion, how do I make it work in reverse? M: See this lever here, if you switch it slightly to the left, it will cause the motor to move in reverse, see it now, it' going backward now, if you want it to go forward again, simply switch the lever back to the right side, 第 61 页 共 78 页 商务英语情景对话100主题 watch this. F: That's seems like a real piece of cake! How do I clean up the dust trap when it's full? M: In the back of machine here, see this panel, if you open up this flap, you will see a small srew holding the dust trap in place, you can use a regular screw driver to open it up with a few simple movements, then you can MD the trap, here, I'll show you. Dialogue 2 M: Do you have a minute? I'd like to give a demonstration of our latest and best selling products, the dust eleminator 2000 proffesional vaccum cleaner. F: Yeah, I guess I have a little time, what did you say it was? a vaccum cleaner? M: Yes, but the dust eleminator is much more than the normal vaccum cleaner, you won't find anything else like this on the market, here, let me demonstrate. F: Ok. M: Do you see what I have here, this is the bottle, soil dust that I'm going to pull on the carpet of floor here, while I'm adding, I'm going to add some paint, some smashed crackers, and a couple of thread enge nails, now I'm going to rob it deeply the fibres in the carpet, it's real mess, do you agree? F: Youp, sure it is, you've got a big mess on you hands. M: Now, watch, I simply turn on the dust eliminator with a flip of this switch, wola! the dust eliminator is powerful enough to pull out the pins from the carpet of fibers, it also can handle the heavy way of nails, and have no problem with the volume of soil dust, truly remarkable, don't you agree? F: Wowh, it really cleaned up that mess, it looks just the same before you dumped all the stuff on there, that's really amazing. M: I know you've been impressed, now, all I take this to make this dust eleminator yours is three monthly installments of 1995. 74 FoUowing up on Leads线索追踪 Dialogue 1 F: Excuse me, can you please show me how to make this contrumption work? I'm having a hunger of time trying to figure it out. M: It's very easy really. Here, let me show you. F: Thank you. M: Sure, no problem, first of all, you are holding it upsight down, the red areao must point upword. F: Oh boy! My dump. M: Don't worry about it, it can be a little confusing of your first time, once you got it upright, point the nozzle to direction that you want to spray, then press the red button here. F: Is that all there is to it? That seems really easy, I don't know why I didn't figure it out myself. Oh, but that' only working for forward motion, how do I make it work in reverse? M: See this lever here, if you switch it slightly to the left, it will cause the motor to move in reverse, see it now, it' going backward now, if you want it to go forward again, simply switch the lever back to the right side, 第 62 页 共 78 页 商务英语情景对话100主题 watch this. F: That's seems like a real piece of cake! How do I clean up the dust trap when it's full? M: In the back of machine here, see this panel, if you open up this flap, you will see a small srew holding the dust trap in place, you can use a regular screw driver to open it up with a few simple movements, then you can MD the trap, here, I'll show you. Dialogue 2 M: Do you have a minute? I'd like to give a demonstration of our latest and best selling products, the dust eleminator 2000 proffesional vaccum cleaner. F: Yeah, I guess I have a little time, what did you say it was? a vaccum cleaner? M: Yes, but the dust eleminator is much more than the normal vaccum cleaner, you won't find anything else like this on the market, here, let me demonstrate. F: Ok. M: Do you see what I have here, this is the bottle, soil dust that I'm going to pull on the carpet of floor here, while I'm adding, I'm going to add some paint, some smashed crackers, and a couple of thread enge nails, now I'm going to rob it deeply the fibres in the carpet, it's real mess, do you agree? F: Youp, sure it is, you've got a big mess on you hands. M: Now, watch, I simply turn on the dust eleminator with a flip of this switch, wola! the dust elemintor is powerful enough to pull out the pins from the carpet of fibres, it also can hanlde the heavy way of nails, and have no problem with the volume of soil dust, truly remarkable, don't you agree? F: Wowh, it really cleaned up that mess, it looks just the same before you dumped all the stuff on there, that's really amazing. M: I know you've been impressed, now, all I take this to make this dust eliminator yours is three monthly installments of 1995. 75-----Customer Service顾客服务 Dialogue 1 A: Excuse me. B: Yes, sir. How may I be of service? A: I would like to return this item. Are refunds allowed? B: Certainly, the customer is always right. We are here to serve you. Is there a reason that you would like to return it? Do you have problems with our product or services? A: No, no. It was just the wrong size. B: Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size. A: No. I would rather just return it. B: Sure, no problem. Do you happen to have the receipt? A: Yeah, right here. B: Ok, just a moment, please. Here you are. I need you to sign here, please. And here is your refund. 第 63 页 共 78 页 商务英语情景对话100主题 Is there anything else I can help you with? A: No, thank you. B: You’re welcome. Have a nice day! Dialogue 2 A: According to our customer training the other day, the main principle of keeping people happy in this service industry is: under promise and over deliver. B: So what does that mean? A: It just means to manage your customers’ expectations. Don’t promise them something you are not going to come through on. And if you deliver more than you promise, they are sure to be satisfied. B: So how did you solve problems when the customers are not satisfied. How do you deal with complaints? A: You have to deal with complaints sensitively, and try to understand where they are coming from. Always apologize and take the blame, because the customer is always right. Then figure out what is the least expensive way to mitigate the problem. For example, if they were upset with the food, you can offer an upgrade. That’s a less expensive solution than a full refund. B: Anything else you should do? A: Don’t give them a dead end to their questions. When the customers ask you a question, never just say: I don’t know or we can’t help you. The best kind of response helps customers find the answers they are looking for. Always try to help them solve their problems. You can say: I don’t know, but I can help you find the answer, or we can’t help you here, but I know who can. 76---- Sourcing得到供货 77 Export,Import出口,进口 Dialogue 1 Man: It’s amazing to me how international business has become. Take my store for example. On any given day you will find imported items from more than 20 different countries on our shows. Woman: How many different varieties of products do you import from China? Man: China provides the balk of our product inventory for sure. We import more than from 40 different items from China. Most of the imports that come out of China are low grade plastics or toys. Japan produces many electronic exports. Germany produces excellent mechanical exports. Woman: Do you import any food items? Man: Generally speaking, food items are difficult to import. Food with the short shelf life is liable to spoil on the time it takes to ship from one place to another. The only food items we import are specialty canned or preserved foods. The shelf life is longer for these products. Dialogue 2. Man: How long will it take for an order to be delivered? Woman: Let’s see. You are importing 15 containers of textiles from China. They should be able to place your order before the end of next week. It will take 2 days for shipping to the port city of Ningbo. The freak will take 3 weeks on the open ocean and will arrive in Los Angeles approximately a month from today. Domestic shipping 第 64 页 共 78 页 商务英语情景对话100主题 will be your responsibility. You can make arrangements with the peer in Los Angeles. Man: Fine, we will handle domestic shipping. But what about customs? Will we have to pay terror found on our imports? I hope we don't run into any problems with the border control. Woman: No, the Chinese company has that all worked out. With the paper work you received with the shipment you should be good to go. 78----Exchange Rates汇率 Dialogue 1 F: Have you followed the value of dollar lately? M: How could I help but follow it? The fluctuation of dollar's killing my company, the exchange rate is eating into our profit, and we can't do anything about it. F: It's really frustrating, isn't it? I have the same problem, I will feel a lot better if the currency was a little more stable, with the way the dollar plummeting lately, my security has gone up in smoke. M: Everyday I has less money I haven't spent anything, it is just melting away because the shift of exchange rate, F: What we really should be making investment in is the Euro, I followed Euro's progress over the last quarter, I think it's a bound time to buy in. M: What about Yan? F: Are you kidding? The Yan is the word shape of Dollar. Dialogue 2 F: May I help you? M: Yes, I would like to exchange some money. F: what currency would you like to trade in? M: I would like to exchange Chinese RMB for American Dollars, do you accept one hundred dollor bills? F: No problem, we can accept any denomination, how much would you like to exchange today? M: Well, that depends on the rate, how much is the RMB trading at today? F: It's a shame you didn't come a little earlier, the exchange rate was reset yesterday’s afternoon, the American Dollar is now worth RMB 7. 45, If you would like to sell RMB, we can give you a rate of 7. 35, will that be all right? M: I guess, here, give me RMB 5000 worth, I might as well exchange a little extra, who knows what the exchange rate will be tomorrow! 79----- International Greeting Methods 国际问候方式 Dialogue 1 M: How was your trip to France lase week? F: Do you think it was a successful trip? M: In regard to our business I had planed to get done, I think it went pretty well, I visited both branch offices in Paris and Nice, but there were a lot of thing to get used to that I didn't expect. M: Like what? 第 65 页 共 78 页 商务英语情景对话100主题 F: For one thing, I got kissed more in the three days I was in France than the last ten year's living in Beijin. M: What? kissed, what are you talking about? F: The french people usually kiss as a formal greeting when you first meet person, or when you see a freind. It's not a real kissing, it's just like a little pack on both sides of your face, on the cheek, or what's more common is air kisses, which is just making the sound of kissing instead of really kissing your cheek. Because I'm used to just an nice form of handshake, it took a little kidding used to the kissing type of greetings in France. M: Anything else, that was different. F: Yeah, they also tend to stand a lot closer to you when they talk, the space barber arround you is a bit smaller, I had to be careful not to subconsciously back up when people got closer than I'm used to. M: Why would backing up be bad? F: Because people might interpret it to mean you don't like them when in reality, it is because of social customs and conditioning. Dialogue 2 M: Did you hear? after all the work and effort we put in securing deal with our Japnese counterparts, the contract was off. F: What? What happened? It seems so solid, I can't imagine that they would back out on us. M: It's quite simple, really, it was a bonehead from our executive commitee that screwed everything up, you know they went to Tokyo last week to see off the deal and sign the emerge contract. M: Yeah, don't tell me things went sawer after the meeting. F: Not after the meeting but before they got even started, the lead guy there to do the talking, he obviously didn't do his homework about the greeting customs and Japanese culture, he walked right up to Japanese CEO and gave him a big slam on the back, then he put one arm on him and continue talking, just like they were good old buddies. F: Oh, gees, that probabaly would ever to find in USA, most people would think he's trying to be casual and freindly, but I bet the Japanese boss would feel pretty uncomfortable. M: Yeah, uncomfortable's call off the whole deal 80-----Mergers合并 Dialogue1: A: I heard a rumor this morning. . . It seems Trusten Tools is going out of business. Another competitor is going bankrupt. That could be good news for us. B: I think you must have heard wrong. The truth is we are going to be taken over by Trusten. We are being bought out, and our company will be merging with our largest competitor. It's not good news at all. . . A: What?We are merging with Trusten?I never thought that would happen. Will we be getting new owners?Will it affect our jobs? B: Probably. The new owners will be coming to start alignment meetings nextweek. One of the big question is what to call the new conglomerate company. A: Wow, with such a big change. We won't have the same name? 第 66 页 共 78 页 商务英语情景对话100主题 B: It's not only the name of our company that will change. . . I expect that after this acquisition, there'll be a ton of things up in the air. Dialogue 2: A: Did you hear the news?Two of our major supplliers, Murphy Music and U-Tunes are merging!If they are conglomerated into one company into one company, it would have some serious affects on our market strategy. B: Are you sure?Who told you that?I highly doubt that they would take the step to merge into one company. . . They're supposed to be bitter enemies, the strictest of competitors. It must be a rumor. It can't be ture. A: I read it myself on the financial page. They're really going to join together. U-Tunes was bought out by Murphy's, they will take over the company as of next month. B: The competition must have been too stiff for U-Tunes. Otherwise why would they allow themselves to be taken over by their sworn enemy? A: I guess they must have figured it would be easier to merge than to keep up the cutthroat competition. If you can't beat'em, join'em. 81-----Competition 竞争 Dialogue 1 F: I Don't know how they do it, our competitors has undercut us by ten percent on the price of our latest model, there is no way will be able to compete against that, we'll barely brake it even with the present prices, F: These price works are desasters from our bottom line, if they are touching ten percent less than we are, we've got to find a way to lower our price while keeping our profit. M: Profits are non-existence now, we can't beat their price, how did they keep their price so low? F: We can try to lower our price of production then, we need a price that we can compete with, something comparable with the competition. M: You really think we can make it, I don't have much base or ability lto ower our price again, we're no match of them, the competition will beat us hands down. Dialogue 2 M: Have you seen the sales report for last quarter? Who do you think is our bigest threat? From the numbers it seems the Bourest Ink is bigest competitor, Lerbung and Markfour are also major contenders in the market. M: Lerbung is a new kid in the block, it's amazing they had a tremendos success so soon, with them on seen, the competition is cut through, here is information about our competitors' recent market activities. M: Thanks! this would be a big help and putting together to next quarter's market strategies, with copetition in this instance, we'll have to step our production even more, we need a price we can compete with. F: We're in a very competative environment, it's single swimming this market. M: Better start swimming, we've got to find a way to outsmart the other guys, I want a preliminarily srategic marketing plan on my desk by next tuesday, the competition never sleep, and neither should we. 82----Climbing the Corpora te Ladder 进入管理层 Dialogue 1 M1: John, I'd like to see you in my office for a minute. 第 67 页 共 78 页 商务英语情景对话100主题 M2: Yes sir, I' be there in just a moment. M1: John, I have been watching you, I've been paying attention to you over last quarter and I'm impressed, you've done a tremendous job and tackling some difficult accounts, I just want to let you to know after this month's performance reviews, I'm recommending you for promotion. M2: Got sir, thank you, sir! I had no idea there were any positions opening up in our department. M1: No, it's not going to be in our department, I'm recommending you for enter to department of transfer, there's supervisory spot opening up in financial, I'm turning your name in for it. M2: Management, wow! I had no idea I can move so quickly for entering level to managerial staff. M1: you earned it. Dialogue 2 F: Don't you feel a little strange taking place of your old boss after he was demoted. M: Yes, at first I feel very awkward after Bill was demoted and then resigned, it was kind of like somebody died, I mean the atmosphere in the office was like funeral parlour or something, then I was afraid people will look at me as a trader for feeling in his spot when the management asked me to. F: Did they mutiny? M: Thankful, no, I guess everyone understands the opportunity I had to step into our leadership role is so great for my career, I'm really moving up a ladder now that I'm considered the supervises, after a couple of weeks, it was like nothing happened, it is a really good chance for you to get more exposure I work, supervisor gets to take the credit of all the hired work of the people under them. M: Yeah, and they also take the blame, that's what happened to my old boss. 83----Branch Offices 分支机构 Dialogue 1 M: Have you gotten work from our Sidney office? We have been trying to solve the details for opening up our Shanghai branch for the last few weeks, but I have been waiting for the go-ahead to close the real estate deal to give us a office space to start the branch. F: We haven't heard anything from Sydney, some facts came off last night from the New York branch, but because of the time difference, no one was here to receive them. M: The New York Branch wouldn't have any information regarding our Shanghai deal anyway, if anything, it would come from the Sidney branch or our London headquarters. F: If the headquarters is in London, then why are you so worried about the news from Sydney? M: Even thought London is the company's headquarters, the CEO is based in Sidney, we already get the approval from the board of directors, but I'm waiting for his OK before I close the deal. F: So, where are the members of board of directors based? M: The board of directors is made up me members from over seven different countries, that's what happened when you have a big international company with the network that covers multiple countries. F: You know what I wondered then? How do they get together for the quarterly meetings? Dialogue 2 第 68 页 共 78 页 商务英语情景对话100主题 M: What's deal with Asia area's sales? Did you have a chance to look at any other reports that came in branch offices? F: We got numbers back from our offices in Beijin, Hong Kong, Taipei, Singapore and Tokyo, we're waiting on Bangkok and Kuala Lumpur. M: What did the preliminary figures tell you? any kinds of trends going on from the branches in the Far East? F: It's hard to say, because the branches are located in diversity different countries. Culture and social influences will definitely plays a part in the success of the product in the varies of market. M: For example? F: For instance, some product that do very well in Tokyo branch are flop in Malaysia, we're talking about different people with different life styles and different needs, each of the branches takes this type of things into consideration, when they compile their reports and their market plans. 84-----Consulting 咨询 Dialogue 1 F: Our productivity has been down for more than six months now, I'm seriously considering pouring in and outside consultant to diagnose the cars of our proclaimate areas, I think we'd all benefit from an outside perspective, sometimes, we're just too closed to the problems to see the forest for the trees. M: I think that's a good idea, you know I got a Goffin buddy that runs a consultant firm, he's an expert in organizational communications, he doesn’t come cheap, but he's an expert in this field, maybe he could help get things on track. F: Do you have his card, what's it in his portfolio, which firm has he worked for in the past? M: He's done staff for Microsoft and Bouin, I think he's been involved with Simmons' training evaluations as well, I'll get you his card, you can give him a call. Dialogue 2 M: I would need copies of your emission statement and employee manual, I would also set up a schedule to interview all employees strarting from the executive branch down to the laborers. F: That's going to take a lot of time, do you think that's necessary, we need to help define our company's problems, but it seems just a bit meticulous, not to mention irrelevant to interview the janitor. M: I know what I'm doing, the health of an organization is based on the attitude of all its components, rest sure that we'll not waste time, my time comes with a hefty price tag, and I respect my time enough not to waste it, however, as an organization consultant, I need a broad aspect of view of your company. F: Very well! Is there anything else we can do for you? M: Yes, I will need to arrange weekly meetings with the managers of departments to march your process on implementation of improvement plans. 85-----Fair Pay 公平薪酬 Dialogue 1 M: Have you heard anything about Market Ink? They have called me back for interview, and I'm considering taking the job with them, 第 69 页 共 78 页 商务英语情景对话100主题 F: To start with, Market Ink has a reputation for being one of the best empoyers in the field. M: The best. . . ha, with so many companies out there, how'd they established themselves in such solid poisition on top. F: First of all, they have excellent benefit packages for all employees, even they mainence staff with health and dental coverage. M: Really? What about the pay wage? Are their wages pretty high? F: From what I here, they are very reasonable, a lot of the prestige companies have built is because they have tracked a high profiling employees with their incentives. M: Well, what about the working environment? Not every one is motivated solely by money. F: It's a great place to work, they give you fair pay and benefits, and a lot of room to grow, I think if they off you a job, you should definately take it. Dialogue 2 F: Are you working overtime again? Over the last two weeks, you have worked overtime everyday without brake, your company is drilling the life out of you. M: I know, but I don't have a choice, my boss has complete control over our work schedules, I haven't made it out of office before 9: 00 PM a single day this week. F: I hope they're paying you the big bucks for all these works. M: No, not exactly, I'm working for minimum wage, and they don't give extra pay for overtime, overtime is our own time. F: What, isn't there a law against that, I think there is a legislation that requires employers to give their employees a fair rate of wages, you should know your rights, if you are putting in so many hours, they should give you some kind of compensation. M: They do give bonuses at the end of the year for the employees with highest productivity numbers, but frankly, it's not much than incentives, they give us a bonus of ten dollars. F: That's just wrong, why don't you just quit? M: I would, but I'm afraid I wouldn’t be able to find another job, I don't have very many job marketable skills, there aren't so many jobs that I'm qualified for. F: it sounds like any job will be better than the one you have now! 86----Recruiting Personnel 人员招聘 Dialogue 1 M: Did you meet the new girl in our sales department. She is taking the place of Maggie during her maternative leave. F: Did they finally feel that post, how come I haven't seen her? She must have not been inducted yet. M: I guess not, They haven't officially introduced her to the whole staff yet, she barely started yesterday. F: Is she just working temporarily? What are they going to do when Maggie comes back from leave. M: If the new girl is competent, maybe they will promote her when that time comes, that would be a nice little reward now, wouldn't it? If that happened, Maggie will just fume. 第 70 页 共 78 页 商务英语情景对话100主题 M: You're right, if they promoted her for working in Maggie's spot a few month, it will probably affect everyone's marrou. F: It's the management's decision I guess. Anyway, she's new, she'll probably need someone to show her the ropes, let's go talk to her now. Dialogue 2 M: I wish our competition will quit pouching our people, when Susan resigned last week to work for the Sunburst, she was our fourth employee to leave us for them. F: Have you ever considered that perhaps we have a marrau problem among our employees? If everyone is discontent with their work, of course they won't stick arround. M: Well, those do leave will soon find out the grass isn't as green on the other side of fense as they thought it was, I know Sunburst is suffering from inbreeding. F: Inbreeding is a big drawback from snitching most of their employers from one or two companies. M: With Susan leaving, we should probably look to someone new on board. F: Our human resource department is working on it, it's not easy to recuit new empoyees every few month, it's hard to find qualified people. M: Maybe we should start shopping around the competitors people. 087------Retirement 退休 Dialogue 1 M: Are you free next Thursday? F: Yeah, why, is there something going on Thursday? M: A bunch of us in the office are planning a retiring party for Bob, he's been with the office for ages, so everyone was really surprised to hear he took early retirement. F: Bob is retiring, wow. . . that's news to me, I had no idea Bob was that old, retirement's still sixty-five, right? M: Retirement age is still five, but I think more and more people are retiring earlier, I think Bob's in upper fifties already, he just looks pretty young. F: Wow. . . I thought he was early forty stops, why would he want to retire so soon? M: Well, I think you prepare it well and capture good savings, retiring early can give you a lot more time for travel and other activities, you should get out and enjoy the life you still can't, don't you think? F: I guess if you have a Healthy Fore One Key Plan, why not retire a few years early, so what plans does Bob have for his new life after retirement, he's been bringing his traveling brochures to the office and talking about all these exhorted places like Fiji and Hawaii, I have a hunch he'll take a second honey moon with his wife to some sunny paradise. Dialogue 2 F: How are the benefits for your new job? M: it's the standard package, dental and health, but the best thing is our retirement plan, our compamy has a matching contribution program, which means my monthly deposit into my Fore One Key Plan, it match by 第 71 页 共 78 页 商务英语情景对话100主题 the company, dollar to dollar. F: Really? That's quite a substantialist systems from your company for your future planing, after forty or so years of work force, you'll have a hefty sum left over for your retirement. M: Yeah, I'll have a sweet little estate waiting for me, my Fore One Key is only my saving plan, my wife and I also got a stock portfolio that is earmarked for our retirement. F: You certainly are well prepared, your golden years will be quite golden if the stock market keeps doing well, M: We hope to have a little money later await, that way, we can really enjoy our retirement, maybe I might even be able to take in early retirement, we might do a little of traveling if we want to, and having for bid, if we do have some health problem, at least we're financial secured to be able to pay for medical treatment, 88-------Partnership 合作关系 Dialogue1 A: Mr Hughes? Do you have a minute?I would like to discuss something with you. B: What can I do for you? A: I was wondering, I have heard many of my co-wokers that your knowledge and experience in international markets is phenomenal. Also, I’ve heard the rumor that you speak fluent Janpanese. Is that right? B: Yes, that’s right. I do speak decent Janpanese. A: Right now I’m working on a product launch project to open up our Asian market. We have several upcoming events to take place for the Japanese cities. We ’ll be heading to Tokyo next month to get things started. What I would like to talk to you about is joining our team to help bring this project to completion. B: Exactly what kind of help did you have in mind? A: We aer looking for someone who is familiar with the market and curtural issues to act as an advisor to our marketing staff. We would like to set up a partership, where we can help each other. B: So if I can help you as a consultant, what is in for me? A: We could give you an oncite office, as well as potential to develop your own contracts in Japan. At the same time, after helping with our project, we will be willing to split our profit with you. B: What kind of arrangement are you thinking about? A: You would have a share of 30% of our profits from the launch events. So, what do you say, are you willing to work with us? B: It sounds like a great offer , give me a little time to think it over , and I will get back to you by the end of the week. DIALOGUE2 A: I heard that now you are working hand in hand with Michalsen Labs. How is the marriage of your firms working out? B: It is not a match made in heaven , but we are trying to make it work. In the beginning , everyone was really gung-ho about our two teams working togeiher. After all, Michalsen has got a lot of resource that we don’t normally have access to. But I think our honeymoon period was over after thet started making some very unfair demands for our staff. 第 72 页 共 78 页 商务英语情景对话100主题 A: What kind of demands? B: They aren’t willing to shoulder the burden equally. Partnership should mean both of our teams contribute equally. But they are not willing to get 100%, for example, they expect our team to put in over nearly everyday. But htay are out of the door at 5: 30 everyay. A: That doesn’t seem very fari. Did you discuss how the workload was going to be divvied up before you agreed on partnership? B: See , that is not of the problems. We jumped into this relationship too soon. So there are lots of things that are not clearly spelled out. Like reasonability and profits sharing. A: That is a dangerous situation. You have got to put everything in writing up front, or else later on, you could have some bad feeling between the two companies if the expectation is too different. It is on good to have bad blood between you afterwards. B: You are right. 89-----Resumes 简历 Dialogue 1 A: Could you do me a favor and proofread my resume before I send it out to the human recources department? A: 我把简历寄给人力资源部之前, 你能帮忙校对一下, B: Sure, let me take a look. . . Personal Information, Education, Experience, Training. . . I think you should add another section for language. You speak three languages, so you might as well put that on your resume. B: 当然可以, 让我看看……个人信息、教育、经历、培训……我认为你应该把这一项再加上。你会讲三种语言, 所以最好把这些写进简历。 A: But languages don't have anything to do with engineering. Shouldn't everything I put on my resume have something to do with my field? A: 可是语言与工程技术没什么关系。我写进简历的东西不一定都与我的研究领域相关吧, B: Not necessarily. I think people would be impressed by your language abilities. It says something about your level of intellect and experience. Also, I think human resources directors want to see more of a well-rounded person in a resume. B: 不一定。我想人们会对你的语言能力留下深刻的印象。这能说明你的智商水平和经历。而且, 我认为人力资源 部门的领导希望从简历中更多地了解一下一个更全面发展的人才。 A: It's just a piece of paper, you think that they can tell if I am a well-rounded person by looking at it? A: 这只不过是一张纸, 你认为他们看一下就能知道我是个全面发展的人才吗, B: Well, you're right, the resume is limited in how much it can tell someone about a person. That's why job interviews are important to let people know the real you that they can't see from a piece of paper. But resumes can be helpful in explaining things and giving a good impression to a potential employer. B: 好了, 你说的对, 简历在说明一个人有多大能力方面确实是有限的。这也是为什么求职面试那么重要, 它能让人 们了解真实的你, 这是他们从纸上无法看出来的。可是简历在说明一些情况方面还是有帮助的, 而且能给你未来的 老板留下良好印象。 第 73 页 共 78 页 商务英语情景对话100主题 Dialogue 2 A: Let's review the CVs we received last week for our vacancy in the financial department. What have you got? A: 我们来看一下我们上个星期收到的应聘财务部门空职的履历。你们有什么收获, B: Take a look at this one. . . Experience, three years in accounting for a large marketing firm, before that she worked entry level in banking management. Looks pretty impressive. What do you think? B: 看一下这份简历……经历方面: 在一家大的销售公司做过三年的会计, 此前在银行管理部门做过初级职位。看 起来很不错。你们怎么看, A: Her education background is also quite outstanding. She graduated with her Bachelor's degree from Harvard in Finance, later got a master's degree from Stanford. Looking just at that, I'd say she's qualified. A: 她的教育背景也相当不错。她本科毕业于哈佛大学的金融专业, 获得学士学位, 后来在斯坦福大学获得硕士学 位。仅仅看这一项, 我就认为她是合格入选。 B: Maybe a little overqualified. . . She might have higher salary expectations. Also, she hasn't listed any personal information. We don't know her marital status, whether or not she has children. Why, she didn't even put her birth date on the CV! No picture either. . . B: 也许她的资历有点儿太高了……说不定她对工资的期望也会很高。而且她也没有列出任何个人信息。我们不清 楚她的婚姻状况, 也不知道她是否有孩子。哎呀, 她连出生日期也没写在履历上～也没有照片…… A: Oh, didn't you know? She's an American. Generally Americans will not put those types of personal statistics on their CVs. That's the difference between a CV and a resume. A: 奥, 你不知道吗,她是个美国人。一般来说, 美国人不愿把这些个人数据写在履历上。这是履历和简历的区 别。 B: Why don't they put those vital statistics on their resumes? B: 他们为什么不把这些重要的数据写进自己的履历, A: Because America has many laws to ensure equality and prevent discrimination, Americans are not required or even expected to put information of such a personal nature on their resumes. The purpose is to prevent discrimination in hiring based on age, gender, or marital status. A: 因为美国有很多确保平等、防止歧视的法律, 所以美国人不要求或者甚至不期望应聘者把这样的个人信息写进 简历。其目的是防止在招聘时出现歧视年龄、性别或婚姻状况的情况。 B: Oh, I didn't know that. B: 奥, 我不知道这些。 A: An American employer would never even ask for a photo on a resume. A: 美国的老板也永远不会要求简历上的照片。 90------Job Interviews 求职面试 Dialogue 1 A: Hello Mr. Jones, please have a seat. Thank you for coming in today. I have read your resume. You completed University in England? B: Yes, I went to Cambridge. After graduation, I started right away into the advertising industry. Later, I made a bit of a switch to focus on marketing research. 第 74 页 共 78 页 商务英语情景对话100主题 A: So, what experience do you have? B: I have ten years marketing experience. This includes both entry level and management positions. In my last position, I worked my way up to being director of the markeing department. A: I can see that from your resume. Your last position was marketing director for a pharmaceutical company, is that right? Later, why did you decide to leave your former post? B: I felt after five years in one place, I was ready for something new. I would like to have a job that is challenging, something that I can see and do new things every day. I loved many things about my former job, and I left with amiable feelings on both sides. I was just ready for something new. A: I see. Do you want to work full-time or part-time? B: I would rather work full-time. A: I'll make note of that. Now, what are your salary expectations? B: I am willing to negotiate, but I expect at least $40, 000 a year. Dialogue 2 A: Thanks for coming in on such short notice. Did you find our studio okay? B: Oh, yes, it was very easy to find with the directions you gave me. A: Good. Well, let's get right into your interview. We're looking for someone who will be able to work on a part-time basis only. B: That's no problem. I can work either part-time or full-time, but I actually prefer something part-time. A: Tell me a litter bit about your qualifications. We've already had over fifty applicants for this position. What sets you apart from all the other candidates? B: I think something I can offer that is different from everyone else is that I can speak several languages fluently. I have experience in intercultural communication, and I can help your station to reach a wider audience. A: Have you ever worked in broadcasting before ? B: I have done some work in print media, but this will be the first time to do broadcast media. Even though it is new for me, I learn really quickly. I have confidence I can get the hang of things in no time at all. A: Would you mind giving us a demo right now? B: No problem! I'd be happy to. Women in the Workforce 职业女性 91 Women in the Worforce Dialogue 1 A: Do you think discrimination against women in the work force is still prevalent even today ? B: From my own experience as a career woman, I would have to say that while things are better now than they used to be. It is still a widespread problem. Society is changing, but there is still a glass ceiling for women in many career tracks. A: Do you think the glass ceiling phenomena is because of traditional social customs? Or are there more issues coming into play? B: I think it's a very complicated issue. A part of the difficulties women have advancing in the work force are 第 75 页 共 78 页 商务英语情景对话100主题 due to few opportunities and many male managers. Don't underestimate the good ole' boy system. Men have power, so it's easier for them to stay in power. A: What about affirmative action? Hasn't legislation changed a lot of the male hierarchy? B: Affirmative action has given us management quotas and bans sexual discrimination, but it's still a man's world. Dialogue 2 A: I am totally fed up with my boss. He has crossed the line one too many times with his sexist comments. This time I am really going to report him for sexual harassment. B: What happened? Did your boss say something to offened you at work? A: He constantly lets inappropriate things slip out, referring to the women employees as "girls" or calling us "sweetheart" or "darling". I doubt any of my male colleagues would stand for such treatment. B: Don't you think you're overreacting a little? Calling you by nicknames shouldn't be so bad. . . A: Yor're missing the point. It's about respect. He treats us with such a patronizing attitude, as if we are not equal or not as serious as our male co-workers. It's his attitude that needs to be changed, not just his words. B: That's what you get for working in a male-dominated field. I think you'll find that most male bosses in your industry are already conditioned to treat females in this way. You probably won't be able to change him. 92-----Discrimination 歧视 93----Welfare福利 94---Labor Unions工会 95 Strikes and Demonstrations罢工和示威游行 Dialogue1 A: Do you have the day off today?How come you're not at work now? B: I don't have the day off. Our labor union is staging a nationwide strike today, all of the workers in our department are supporting the labor union by participating and not going in to work this week. A: Are you serious? Why would they have to go to such extreme measures like a strike? Doesn't your company have a pretty good corporate image? I'll bet the folks at headquarters are going nuts over something as serious as a strike. . . . B: It happens quite often, actually. Whenever there arises a dispute between the union and the executive group, the first thing they do is to call a strike. Usually it only lasts a day or two before both sides can come to an agreement and we start work again. Anyhow, it's a nice, unanticipated holiday. . . . Dialogue2 A: Did you hear what's going on downtown today? All the worders from the factory are staging a demonstration in the streets. Not one of the two thousand employees showed up for work today, and they have gathered outside the city hall to demand better working conditions for all factory employees. B: Wow, sounds chaotic. . . . two thousand people in the streets carrying picket signs and shouting sloans. What gave them the motivation to finally organize and call management on the substandard working conditions? A: I think they gained courage after the mayor's speech last week on equality and opportunity for all town citizens. 第 76 页 共 78 页 商务英语情景对话100主题 Anyway, the sentiments have been brewing for quite some time. I mean, we all know the working conditions at the factory are quite horrendous. B: So what kind of demands do they have? What are they asking for specifically? A: They want raises and medical insurance, and I think they want to clean up the factory's safety hazards. That's probably the most important issue. 96---Management Training管理人员培训 97------Seminars/Workshops 研讨会 98-------Company retreats 099-Team building Dialogue 1 A: At today's teambuilding workshop, you’ll have lots of opportunities to get to know your co-workers. We hope you can learn to build on every one's strengths and weaknesses, and yell together to create a seamless and efficient team. But first, we’re going to have an icebreaker to get everyone warmed up. Now, first, take a look at who is at your table with you. Do you see anymore you don't konw?Maybe one or two people you've nver met?This is your chance, We'll give you two minutes to mingle and find at least three new faces, Talk until you find sonmething in common with each other, then move on. We'll see who can find the most new friends in the least amount of time. Ready?GO! Dialogue 2 A: What did you think of the teambuiding session this morning?Do you think it did much good? B: Well, a lot of the games were pretty silly. I don't know how much it helped us to be a better team, but i think everyone had a good time. A: I think that's an important part of it all. . . we're got to be able to see another side of our co-workers and boss. . . . We can see what they're like as real human beings, working together on some project , for fun. I really think it helped our team jell together better. B: Yeah, I guess you're right. I think the trust game was my favorite. I think in order to have a strong team, we've all got to learn how to trust each other more. A: The trust game more about favorite, huh?My favorite part was the personality tests. I think to know more about what kind of personality type you are will tell you a lot about how you can fit into a team. Also, when you know the personality strengths of your colleagues, it helps you undestand them better. 100/MBA Dialogue 1 F: Where is the boss, I need him to sign a few of documents, I checked in his office, but he is not there, is he out of the office now? M: Yes, today is Tuesday, so the boss went out to MBA seminar class, he is out of the office every Tuesday and Thursday mornings, and he has classes all day Saturday and Sunday. F: What’s he studying? M: He is finishing up a special continue education program for executives, he can continue working, take a few of 第 77 页 共 78 页 商务英语情景对话100主题 classes here and there, and in 2 years he will complete his MBA F: Sounds like a tiring schedule. he probably got a lot of homework too, right? M: The classes have him out of the office, so that is stressful for him, but it is far as homework goes, it is a breath for him. F: Why is that? M: He just has his secretary do his homework for him. Dialogue 2 F: And now we’d like to welcome our honored speaker, marine donna hill, MR donna hill is a seasoned Harvard MBA, not only does he come with the topnotch degree, but also more than 20 years experience in business and business education, MR donna hill has led the MBA program development at our university, and would be share a great deal with you about business and ministration tonight, now without further do, MR donna hill. M: Thank you, thank you for that wonderful introduction, and thank you for the opportunity to talk to you tonight, I’d like to share with you about what it takes to be successful MBA Canada, and MBA greed doesn’t guarantee successful business, but what does guarantee is business spirits to understanding the way business works, the rest, my friend is luck. 第 78 页 共 78 页