HND人力报告 酒店管理 Hospitality management Managing People and Organisation

Managing People and Organisation F84T34 Outcome 1-4 Title: To the Sheraton HoTel’s human resources related aspects are studied Name: Class and Grade: SCN: Content List Introduction    2 1.0 Characteristics and Purpose of Sheraton and its environment    3 1.1 The functions and relationships of Goals, Objectives, and Policies in Sheraton    3 1.2 Open systems analysis in Sheraton    4 SWOT is superiority, weaknesses, opportunity and threat.    4 For example, in order to catching the opportunity of Dalian government planning to develop tourism industry, Starwood Hotels & Resorts Debuts the Sheraton Hotel as PART of the Luxury Collection Brand in China’s Northern Coast.    4 1.3 Interest and influence of stakeholders in Sheraton    6 1.4 The Formal and informal Organization in Sheraton    6 1.5 Control strategies in Sheraton    7 2.0 Factors that influence workplace performance    8 2.1 Application of hygiene and motivate theory in Sheraton    8 2.2 Application of Vroom’s expectancy theory in Sheraton    8 2.3 Methods to improve job performance in Sheraton    9 2.4 Functions, effects and cost of teamwork in Sheraton    9 2.5 Factors affecting team cohesiveness and performance in Sheraton    10 3.0 Factors influence managerial performance in Sheraton    11 3.1 Main roles and activities of managers in Sheraton    11 3.2 Assessment facilities of managerial performance in Sheraton    11 3.3 Introduction and practice of OHIO theory in Sheraton    12 3.4 Introduction and practice of Hersey & Blanchard Situational theory in Sheraton    14 3.5 Introduction and practice of Sheraton    16 Reference    18 Introduction Sheraton HoTels and Resorts is Starwood Hotels and Resorts Worldwide's largest and second oldest brand. The hotel Forms of Sheraton is diversified, such as business hotel and large resort, and they distributed around the world. The origins of the brand date back to 1937 when Ernest Henderson and Robert Moore acquired the Sheraton Hotel in Springfield, Massachusetts. Sheraton brand have been trying to maintain a high quality image, and there are over half of Sheraton Hotels being rated as five-star by local authorities in the world. This ARTicle is a study of HR related aspects of Sheraton. The research content include: Characteristics and Purpose of Sheraton and its environment, Factors influence workplace perFormance in Sheraton，and Factors influence managerial performance in Sheraton. 1.0 Characteristics and Purpose of Sheraton and its environment 1.1 The functions and relationships of Goals, Objectives, and Policies in Sheraton Goal describing what your organization wishes to accomplish, stemming from your purpose. Objectives are measurable specific goals, descriptions of exactly what is to be done, derived from goals. Objectives are clearly specific statements of measurable tasks that need to be accomplished to reach your goals. They are usually short terms with deadlines.     And then the policies are according to the objective and goals to make the rules. Goals The customer goals are goals focusing in customer’s needs, benefits and services. The customer goals of Sheraton HoTels are providing good service For high-end business people. The product goals are goals related to the range of products including quality, quantity and services on offer. The product goals of Sheraton Hotels are providing good service, such as room service, food service, recreational service,etc. The operational goals are goals covering areas like technology or machines used, staffing levels. The operational goals of Sheraton Hotels are providing good service with high staffing levels, advanced technology. The secondary goals are goals subordinate to the above three goals and relating to environment issues. Objective The objective of Sheraton Hotels now is setting up the international club, its purpose is to attract that high-end markets. And then Sheraton Hotels plan to open up the Sheraton towers, providing special services to set up a luxurious and good image.