Top 10 priorities people have identified they wish to see addressed10大重点人发现他们希望看到解决

Top 10 priorities people have identified they wish to see addressed10大重点人发现他们希望看到解决 Top ‘Dignity’ issues people have said they wish to see addressed [Sources: Dignity survey & listening events] The following issues are listed in order of those raised most frequently. Issue Description of how we can tackle this 1 Not being clear about Describing the concept of dignity in care as: what dignity is , Care being provided in a way that the person providing the care would wish themselves or their relatives to be treated. , A workforce that is patient, one that takes time to listen to individuals and one that generally does not rush care. , Services who have the time to get to know people individually and provide a more holistic care package 2 The difficulty of , Simplifying the complaints procedure so that individuals, making complaints carers and staff all know how to make a complaint. , Being able to complain about services without fear of any retribution. , Needing an anonymous whistleblowing service which is easy to use, such as a hotline number to call. 3 Not being listened to , Being treated respectfully as both an adult and an individual. and not being treated , Being listened to when you ask for something or want to talk. as an individual , Being seen as a whole person not as older or as disability or illness 4 Not having enough , Being examined in a private area away from other people. privacy , Having an acceptable amount of personal space. 5 Not enough , Being offered and receiving assistance with eating if you need assistance available it. with eating meals 6 Not having sufficient , Being able to get washed when you want to, not just at times access to lavatory / when care is available. bathroom facilities , Being given assistance to use the bathroom when you need to without having to wait for someone to become available to help you. , Having hygienic and private toilet facilities. 7 Being addressed how , Being asked by the care staff how you wish to be called (i.e. you wish to be by your title or by your first name.) 8 Maintaining a , Being properly dressed in clean clothes which do not expose respectable personal your body. appearance , Being assisted to look tidy. 9 Feeling , Avoiding the use of mixed-sex hospital wards and other uncomfortable using facilities. mixed-sex facilities 10 Lack of stimulating , Lack of social contact with others activities or sense of , Lack of activities and interests to undertake purpose at home , Wanting to feel needed and to have a purpose alone or in care homes 11 Language issues and , Making sure that carers have an acceptable level of English so not being able to that the person receiving care can understand them. understand carers , Making sure that individuals whose first language is not English can communicate with their carers. 12 Not knowing how to , Knowing about and being able to access advocacy services. or having sufficient , Having someone who can speak on your behalf or challenge access to Advocacy situations if you cannot address them yourself. services 13 Not being given , Being given information about your care and treatment. enough choice and information