铁路互联网售票暂行办法（Interim measures on railway ticketing）

铁路互联网售票暂行办法（Interim measures on railway ticketing） 铁路互联网售票暂行办法(Interim measures on railway ticketing) Interim measures on railway ticketing Chapter I general provisions Article 1 these measures are formulated in accordance with relevant regulations such as the railway passenger transport regulations, in order to regulate the railway ticketing work. Article 2 railway Internet ticketing refers to the sales of railway electronic passenger tickets and other business such as resigning and cancellation of railway tickets through the website of China railway customer service center (www.12306.cn, hereinafter referred to as "12306.cn"). Scope of Internet ticket, ticket means and railways, use way, the scope of application of electronic ticket to deal with the matters railway ticket Windows of electronic ticket business in 12306. The cn website and the station announcement. The third railway electronic passenger ticket is a railway passenger transport contract embodied in the form of electronic data, which has the same legal effect as the paper ticket. Article 4 in 12306. The cn website, buy railway electronic ticket to confirm the transaction time as time of railway passenger transportation contract comes into effect, refund to site to confirm the transaction time as railway passenger transportation contract termination time, change according to the ticketing, refund processing. Article 5 the passenger or the ticket holder shall properly keep the railway electronic ticket information and the valid identity document used for the purchase of the ticket. Chapter ii ticket sales Article 6 when purchasing railway electronic passenger tickets on 12306.cn, it shall register and accurately provide information on the valid identity document of the passenger. Article 7 valid identification documents to be used for the purchase of tickets on 12306.cn include: (1) identity card of the People's Republic of China. (2) residents of Hong Kong and Macao travel to and from the mainland. (3) Taiwan residents travel to and from the mainland. (4) valid passports which can be used as prescribed. Article 8. If a child who buys children's tickets does not have an effective id, he shall use the valid identification information of the peer adult. Article 9 a valid identity document may only purchase one ticket at the same time on the same bus date, except as stipulated in article 8. Article 10 in 12306. The cn website and learning student discount (hereinafter referred to as the "VIP"), disabled people's police disabled soldiers or discount tickets (hereinafter referred to as "disabled soldiers ticket"), the price should be in conformity with the provisions by preferential conditions (to be). Article 11 the ticketing of the website of 12306.cn shall be in the pre-sale period of the ticket and not later than 2 hours before the driving time, and the online payment shall be completed within the stipulated payment time. Article 12 online payment shall be made using bank CARDS with online banking functions and shall be conducted by the website of 12306.cn website (link) to the bank website selected by the ticket buyer. Article 13 after receiving the successful information of the bank website, the website of 12306.cn confirms the purchase and purchase of tickets; If the bank website fails to pay the failed information or exceeds the required payment time, the bank website will not pay the successful information and cancel the transaction. Article 1412306.cn confirms that after the successful purchase and purchase transaction, the ticket information is informed by SMS and E-mail in accordance with the mobile phone and E-mail address provided by the purchaser. The ticket buyer shall promptly notify the passenger and keep the relevant information properly. Article 15 after purchasing a ticket on 12306.cn, the following situations shall be made after the purchase of the ticket and the purchase of a paper ticket before driving: (1) use the second-generation resident identity card to purchase tickets but the bus station or the next station does not have the conditions for the checking of the id card of the second-generation residents. (2) it is not possible to show the original or second-generation resident identity card of the resident identity card of the second-generation resident identity card when purchasing tickets for the second generation resident identity card, which cannot be read on the automatic check-in machine. (3) purchase tickets for other valid identity documents other than the second-generation resident identity card. (4) purchase of children's tickets using valid identification information of the peer adults. (5) purchase of student tickets and disabled soldiers' tickets. (6) take the bus at the halfway station according to the date of the ticket purchased. After exchanging paper tickets, passengers can not re-sign or refund tickets on 12306.cn. The paper tickets should be checked, checked, resigned and returned. Article 16 in exchange for paper tickets, the following provisions shall apply: (1) using the second generation identity CARDS to get tickets, but by the ticket passengers effectively used by the two generation of resident identification card to the original station ticket window, the railway ticket outlets or ticketing on board to deal with formalities of change the ticket. Cannot be automatically recognized (2) the second generation id card or use other than the two generation of resident identity CARDS valid identity certificate ticket, need to show their tickets when used by passengers valid identity certificate and the original order number, to the station ticket window or a railway transport enterprise authorized by the railway ticket outlets, by inputting certificate number and order number and verify the conductor after go through the formalities of change the ticket. (3) when the student tickets by the ticket attached to the use of the valid identity certificates and train students of introducing a student id card (both for the original) to install a student ticket card reader station or railway ticket outlets of the ticket window. (4) to use when disabled soldiers ticket with the ticket of the valid identity certificates and disability armyman "of the People's Republic of China" and "the People's Republic of China disabled people's police documents" (both for the original) to the station ticket window handle. (5) if the valid identity document information and the order number are verified and consistent, the tickets shall be changed; If there is any discrepancy, no change of ticket. The student ticket, the disabled soldier ticket and check the sale discount. Student tickets should also be approved to reduce the number of rides. Article 17 after the ticket before, change the ticket, valid identity certificate is lost, which I should be the mouth to the bus station railway public security system to deal with temporary id, and according to article 16 of the first item (2) to deal with formalities of change the ticket. In case of temporary identification, one of the following conditions shall be met and an inch of photo shall be provided: (1) issue the domicile certificate of the local public security organ. (2) certificate letter of the school issued by the students. (3) letter of certificate issued by the PLA troops from the PLA and the armed police force. (4) letter of certificate issued by foreign tourists from local embassies and consulates. (5) certificate issued by the issuing department on the basis of other valid documents. (6) to be able to prove my identity in other ways. The contents of the certificate (a letter) mentioned in the preceding paragraph should include the passenger name, sex, date of birth, domicile of origin, the information such as id number, and valid identity documents used by the ticket information is consistent, build official seal of that unit. Station on the railway public security departments to deal with temporary id MingYiShi two couplet, set forth the passenger's name, sex, age and valid identity certificate type and number, etc, a network it retained the public security department, the installations in passenger ticket, change, refund, validation, ticket and car use, safekeeping by the passengers themselves, station car will not be back. Article 18 the passenger who is used in the ticket purchase of a paper ticket shall have the valid identification number and name of the passenger and mark the word "net". Article 19 the passenger shall properly keep the ticket, keep the ticket information clear and readable, and properly protect the identity information of the ticket. The third chapter USES the second generation resident identity card to enter a bus Article 20 in 12306. The cn website using the second generation identity CARDS and the bus station and the station ticket for check-in second generation id card, can buy tickets when used by passengers effectively second-generation resident id original, directly through the station automatic ticket machine (gate) and outbound ticket formalities. The inbound and outbound records made by the automatic ticketing machine (brake machine) during the reading of the second generation id card are the starting and ending certificates of the railway passenger transport contract. Article 21 if a passenger stops at the halfway point of the ticket purchase, he shall release the automatic ticket checking machine after verification. Article 22 when a train is checked, it shall check the original identity card of the two generations of resident identity card and the ticket, etc.; If there is no information on passenger tickets, the ticket shall be first made up. Passengers after missing two generation id card, ticket, and found two generation of resident identification card, train confirmed passenger records issued by passengers, passengers are passenger original records and two generation of resident identification card into the next station ticket window after the return ticket, no cancellation fee. The passenger record should fill in the id number, name, seat and other relevant contents of the passenger's second generation. Article 23 where a passenger has no information on the ticket, he shall make up the ticket in accordance with the relevant provisions. Article 24 if a passenger is required to exchange a paper ticket after taking the bus, he shall not delay the payment of the paper ticket in exchange for the receipt of the paper ticket. Article 25 using two generation of resident identity CARDS serve as proof of bus passengers at the station, the train accident harm accident, car station staff should record their resident identity card number in passenger records identity information, such as accident files should be attached to the resident identity card copy. Chapter iv resigning and refund of tickets Article 26 railway electronic tickets may be processed at 12306.cn or the ticket window of the station. Article 27 if a passenger has not exchanged a paper ticket after buying a ticket on 12306.cn website, he or she may apply for the re-signing and refund of railway electronic ticket at 12306.cn website, but not later than 2 hours before driving; In exchange for paper tickets, you can only check and cancel the ticket at the station. Article 28 if a passenger transacted the railway electronic passenger ticket at the station, the procedure for resigning or cancels the ticket shall go to the ticket window of the station where the bank POS machine is installed and shall be handled in accordance with the relevant provisions of article 16. In the following situations, the station ticket window of the bank POS machine shall be installed according to the following provisions and shall be handled in accordance with the relevant provisions of article 16: (1) in exchange for paper tickets, at the change of ticket station or at the ticket terminal. (2) in a second generation of resident identification card ticket conditions of bus station, the second generation of resident identification card has pitted check-in formalities but did not ride, confirmed by the station after the upgrade, the refund formalities by the regulation. (3) a train station and the station ticket conditions have two generation id card, ticket to a second generation id card, because of injury, disease or the responsibility of the carrier halfway out of the car, passenger records issued by the conductor in the refund formalities by the regulation at the station. Article 29 after them the new ticket ticket price is higher than the original fare ticket, need to pay the balance, shall be used when using the ticket card or other bank card has the function of the bank on the net pay new ticket full fare, the ticket fare CARDS returned to the original by the issuing bank regulation. If the new ticket price is lower than the original ticket after the refund or the change of the ticket, the card shall be returned in accordance with the issuing bank's regulations. Article 30 a paper ticket is issued after the railway electronic ticket is changed and signed at the station ticket window. Article 31 in 12306. The cn website after the refund formalities, subject to cancellation fee reimbursement vouchers, shall be with the valid id card used when the original ticket refund in within 10 days from the date of claim (including the day) to the station ticket window. Chapter v supplementary provisions Article 32 the term "" station" and "the railway ticket outlets" refers to the opening of the railway passenger transport railway ticketing Internet business is dealt with stations (including city station) and the railway ticket outlets; "Before driving" is the time before the driving time for the ticket. Article 33 the contract handling between the payer and the bank shall be handled according to the contract between the payer and the bank. Article 34 matters not covered in these measures shall be handled in accordance with the provisions of the railway passenger transport regulations and the method of real-name registration of tickets. Article 35 these measures shall be interpreted by the railway bureau. Article 36 these measures shall come into force as of the date of promulgation. Note: 1. The contents of this method shall be selected from the various railway bureau documents, and the details shall be subject to their published documents. 2. Currently, The beijing-tianjin inter-city and beijing-shanghai, shanghai-nanjing, shanghai-hangzhou, wuhan, guangzhou, Hong Kong high iron and hainan east ring (except haikou station), guangzhou-zhuhai line, the guangzhou-shenzhen line, wen-fu, Staffordshire, ningbo-taizhou-wenzhou line (except ningbo east station) this line between the emu train stations have two generation of resident identification card ticket conditions.