Butler Service in Hotels

Butler Service in Hotels 1.What is a butler? What does the term butler mean to you? Bouteillier - Bottler Senior male servant in a large household Majordomo, butler administrator, house manager, staff manager, estate manager The iconic butler is an Englishman 2.InterContinental HK (cont’d) Connecting with the guest's personal assistant to make advance arrangements and coordinate the stay. Setting up sessions with a private fitness and yoga instructor or tai chi master in the suite’s private fitness room or on the private rooftop terrace. Drawing an aromatherapy bath in the Jacuzzi for two overlooking Victoria Harbor and Hong Kong Island…with special oils, orchid petals, candlelight, and herbal tea. Organizing intimate lunches or dinners in the dining room or on the private terrace. 3.Today’s Butler Service (cont’d) ?Wedding Butler ?Pet Butler ?Spa Butler ?Shopping Butler ?Tour Butler ?What kind of butler service should Regalia Resort & Spa Nanjing provide? What kind of services should be included? 4.Butler Service at Regalia Resort & Spa Li Gong Di Launched in May 2009 in association with JTB China. Targeting holiday making couples or families mainly from Shanghai and overseas. Near 100% positive feedback. ?Standard Operating Procedures include: –Reservation confirmation via email or phone –Providing directions prior to guest arrival –Perform room inspection, ensure room in excellent condition and gifts (e.g. champagne, cake, elephant doll, flowers and candles depending on type of special occasions) in position –Welcoming guest at hotel gate –Luggage handling, escort guest to room with necessary documents and POS devices –Introduction of room facilities –Perform in-room check-in and provide general hotel/city information –Present guest with complimentary vouchers provided by hotel package –Invite guest for a hotel tour –Help guest with reservation at Spa and restaurant –Guide guests back to room and ensure guests have contact details of butler –Telephone reminder 10 minutes before Spa treatments and meals –Walk guest to Spa prior to treatments providing necessary information –Wait at Spa prior to finish of treatments, greet guests after Spa treatments and ask for feedback –Walk guests back to room after any activity (if necessary) –Help organise all meals with restaurant staff (dine in restaurant or room service) –Take orders –Room services –Book tables for guests in case they want to dine in other restaurants –Help guests with their holiday/touring plan –Offer/arrange tour guide and shuttle van services –Prepare turn-down services with housekeeping staff, including bath set-up etc. –Prepare and organise night beverage before guest go to bed –Check with guests if morning call service necessary –service) –Provide guidance and consultancy for the day –Perform in-room check out upon guest call –Ask guest to write in guest book –Luggage handling –Farewell guests 5.Successful Cases: a)May 2009, Mr. Xin and family (Shanghai) b)July 2009, Dr. Williams and family (Sydney NSW, Australia) c)Oct 2009, Mr. Ho and family (Utah, USA)