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首页 贝恩-人力资源-岗位职责-GreatConsultant003

贝恩-人力资源-岗位职责-GreatConsultant003.ppt

贝恩-人力资源-岗位职责-GreatConsultant003

艾尔小茜茜
2019-02-09 0人阅读 举报 0 0 暂无简介

简介:本文档为《贝恩-人力资源-岗位职责-GreatConsultant003ppt》,可适用于自然科学领域

bcCopyright©BainCompany,IncHowtobeaGreatConsultantbcHowtobeaGreatConsultantMarchCopyright©BainCompany,IncDeveloper:AlexWouterseReviewers:TonyEcockStevenTallmanJohnClarkeCUIMBbcCopyright©BainCompany,IncHowtobeaGreatConsultantAgendaKeysuccessfactorsThefunctionofexpectationsinpredictingconsultantsuccessManagingexpectationsfornewconsultantsEvolvingexpectationsforexperiencedconsultantsKeytakeawaysCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantFiveKeyCharacteristicsGreatconsultantsbasetheirsuccessoncharacteristicsthatextendwellbeyondanalyticalthinkingBaselineanalyticalexpertise,butalso…ExcellentinterpersonalskillsandknowledgeofpeoplemanagementfacilitationmotivatingothersconflictmanagementFrankselfawarenessofstrengthsandweaknessesReceptivenesstofeedbackfromavarietyofsourcesAbilityandwillingnesstoactonfeedbacktrainingexperimentationpracticeDesiretosucceedasaconsultantCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantAgendaKeysuccessfactorsThefunctionofexpectationsinpredictingconsultantsuccessManagingexpectationsfornewconsultantsEvolvingexpectationsforexperiencedconsultantsKeytakeawaysCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantExpectationsandDifferingPerspectivesWhatpeopleexpectofyouwilldependontheirneedsandperspectiveIfindoubt,askabouttheexpectationsofthepeopleyouworkwithCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantSuccessfulConsultants:BainVPs’PerspectivesBainVPsonwhatittakestobeasuccessfulconsultant“FewconsultantshavethetotalpackagewhentheyarriveThebestconsultantsleverageeitherextraordinaryanalyticalorclientskillsandthendeveloptherestovertime”“Paradoxically,teamskillsarenotawaythatconsultantsdistinguishthemselvesAlmosteveryonewehirehasexcellentteamskillsbasedonwhereandhowwerecruit”“Overtime,thereisnosubstitutefortheabilitytoquicklycrackatoughbusinessproblemanalysisanddesignexecuteanefficientpathforgatheringthedatatobackitupThisiswhatwedodayinanddayoutItcreatesclientsuccessstoriesandsmoothteamoperations”CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantUnsuccessfulConsultants:BainVPs’Perspectives“Unsuccessfulconsultants…arearrogantandunreceptivetofeedbackTheystopthreequartersofthewaythroughtheanalysisbecausetheyareconfidentit’srightanddon’tconvinceskepticalclientstochange”…donotbecomeexpertinthefunctionalorindustryareatheyareworkinginTheclientsquestiontheirvalueaddedoftenfromtheirfirstinteraction”…donotgetoutinfrontoftheirmanagersTheyareexecutinganotherperson’s‘todo’s’ratherthandesigningtheirownpathTheydon’tliveupto,letaloneexceed,expectationsTheirlifestyleistotallyreactiveAndtheirmoraleisunderstandablylow”…treattheBainjobasanextensionofschoolLikecoursesandprofessors,casesandteamleadersaregoodorbadCaseworkisanassignment,notapersonalmissionAlso,theythinkintermsof‘usthem’ratherthanjoiningtheteamandpullingforthejointcauseAsaresult,theydonotaddasmuchvalueastheythinktheydo,orthey’recapableof,andtheyaretiresometomanage”CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantAgendaKeysuccessfactorsThefunctionofexpectationsinpredictingconsultantsuccessManagingexpectationsfornewconsultantsEvolvingexpectationsforexperiencedconsultantsKeytakeawaysCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantStartUpExpectationsWhenyoustartworking,youheardifferentthingsaboutBainandwhatothersexpectofyou“YousignupThen,theytellyouwhatyouarereallyupto”“GetonagoodcaseWorkforagoodmanagermentor”“Ifyouarenotinvolvedinrecruiting,that’sabadsign”“Thefirstyearyouwillprobablydospreadsheets,spreadsheets,spreadsheets”“Agreatanalystcangetawaywithlousyteamscores”“MakeagoodimpressionontheVPsyouareworkingwithThat’sallthatcounts”ThismoduleaimstotellyouwhatyoureallycanexpectandwhatisexpectedofyouCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantMissionandExpectationsTheBainvisionofthemostproductiveclientrelationshipandsinglemindeddedicationtoachievingitwitheachclientTheBaincommunityofextraordinaryteamsTheBainapproachtocreatingvalue,basedonasharpcompetitiveandcustomerfocus,themosteffectiveanalytictechniques,andourprocessforcollaborationwiththeclientConsultantexpectationsandrolesaregroundedintheBainmissionBainCompany’smissionistohelpourclientscreatesuchhighlevelsofeconomicvaluethattogetherwesetnewstandardsofexcellenceinourrespectiveindustriesThismissiondemandsMissionStatementWebelievethataccomplishingourmissionwillredefinethemanagementconsultingbusiness,andwillprovidenewlevelsofrewardsforourclientsandforourorganizationCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantClientRelationshipsandConsultantRoleTheBainvisionofclientrelationshipsisrealizedbydeliveringresults,notreportsYourroleasaconsultantisafunctionofBain’svisionforeachclientrelationshipRelationshiptoClientValueAddedResults“FeeforserviceAdviser”(Billinghoursofadvice)“DedicatedPartner”(Sellingprofitsatadiscount)“ProfitParticipator”(Buyingprofitsatabargain)“EmpoweredEntrepreneur”(Takingfullownershipposition)Consultantrole:IndependentandobjectiveIndustryexpertsServeaclientforafeeStrongalignmentwithdedicationtoclient’sdestinyExpertsontheclient’sindustryandkeystrategicchallengesLongtermrelationshipsValuesharingwheneverpossibleControllingroletowardsclientmanagementExclusivity,noconflictofinterestFocusonresultsActivededicationtosuccessbyfullrisksharingEntrepreneurialrolebasedonexperiencein“resultsthroughstrategy”CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantSuccessFactorsandExpectationsTheBainmissionandvisioncanbetranslatedintoconcreteexpectationsforanewconsultantYourultimatesuccesswillrestuponyourabilitytomeettheseexpectationsWhatwillmakeyouagreatconsultantatBainValueAdditionClientRelationshipsCommunicationExtraordinaryTeamsExpectationsareintegratedintoabusinesssystem(recruiting,training,professionaldevelopment,performancemanagement)ExpectationsarelinkedwithmarketpositioningandBainbrand(“resultsthroughstrategy”)CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantExpectations:ValueAdditionWhatdoweexpectfromyouasanewconsultantintheareaofvalueadditionIdentifytheactionanswerthatwillleadtoclientvaluePyramidtheproblemPlantheworkExecutetheworkInterprettheanalysisIdentifykeyissuesofworkstreamHelptoformulatespecifichypotheseslogicalmutuallyexclusivecollectivelyexhaustive(MECE)DevelopblankslidesDesignanalysistocompletetheslidesDesigntemplatestogatherdataIdentifycheckpointsDevelopatimelineGatherrepresentative,primarydatainthemostefficientwayPerformzerodefectanalysisAvoidcrunchesRealitycheckAnticipateclientreactionDeliverexpectedresultsBaseline:OverseeinterdependencieswithwholecaseHelpstructurethe“bigpicture”CreateacompletelyMECEpyramidoftheclient’sproblemmotivatetheclienttotakeaction,orprovetheanswerGettotheheartofthematterquicklyBuilduprealisticHITbasedplanningandAnswerFirstconsistentlyMastermostcomplexanalyticaltoolkitCoachotherteammembersDevelopbreakthroughinsightsandsignificanttangibleresultsonyourspecificmoduleDistinguishing:CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantExpectations:ClientRelationshipsWhatdoweexpectfromyouasanewconsultantintheareaofclientrelationshipsEvaluateclientneedsManageclientsituationBuildrelationshipGenerateimpactSensitivetoclientneeds,constraints,andcultureConductprofessionalandcontrolledinteractionsAlwaysrunwellpreparedmeetingsViewedasexpertbyclientWorkwithclientonrelevantissuesHelptosupportchangeinindividualinteractionsBaseline:Cultivateacuteawarenessofothers’attitudesandvaluesFollowupallclientcommitmentsBuildpersonalrelationshipbasedonoutstandingexpertiseandempathywithclientTurnaroundclientteammembersintorealchangeagentsand“Bainfriends”Distinguishing:CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantExpectations:CommunicationWhatdoweexpectfromyouasanewconsultantintheareaofcommunicationInteractparallelwithclientDevelopapresentationPresentEnsureconsensus,followup,andactionLeaveatrailAdoptacandidandprecisecommunicationstyleHelptocreateawellstructured,logicalpresentationGenerateflawless,succinct“Bainstandard”slidesRehearsesufficientlyPrewireassignedclientemployeesPresentownworkwithflawlessexecutionNotekeyclientquestionsandobservationsinmeetingsandpresentationsProvidebackupFileBaseline:UsecommunicationtoconvinceandmotivateclientstotakedesiredactionIndependentlypreparea“crisp”presentationcompellingstorylinehighimpactslidesBeproficientandconvincinginlarger,formalpresentationsGuaranteeachievementofdesiredresultsMakeexcellentBRAVAandpracticeareacontributionsDistinguishing:CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantExpectations:ExtraordinaryTeamsWhatdoweexpectfromyouasanewconsultantintheareaofextraordinaryteamsSelfTeamOfficeBereceptivetofeedbackSustaincommitmenttoBainBeatrueteamplayeroftimeContributepositivelytomoraleManager(upward)BereliableBesupportiveActasanacceptedandresponsiblememberofofficecommunityDemonstrateprofessionalbehaviortoalladministrativestaffSystematicallysolicitandusefeedbackfromotherstoimproveownperformanceSuccessfullymotivateandintegrateothernewconsultantsintoteamLeveragemanager’stimeandvalueaddedManageproactivecontributiontooverallofficemoraleNetworkEarnrespectEngageininformalofficeactivitiesBaseline:Distinguishing:CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantTipsfromVPsAccordingtoVPs,successfulconsultantsdonotignorethebasicsYoucanneveroverdoprewiresSendfaxeswellinadvanceofteleconferencesnumberyourpagesOnlyproduceslidesafterthestoryorexecutivesummaryiswritteninthebestpresentations,taglinescorrespondtotheexecutivesummaryverbatimproducingslidesandthentryingtomakeastoryoutofthemisthesinglegreatestcauseofyieldlossatBainCreatefewer,betterslidesreducereworkcreate“clientready”slidesforthefirsttimeusegraphicstechnologytoleverageyourwork,notexpanditusefewerwords,biggertextDevelopabiasforfactbasedslidesavoidstoplightchartsorsubjectivewordslideslabelappropriatelyincludesourcesRehearsepresentationssufficientlytomakeadequateeyecontactwiththeaudiencedon’treadslidestopeoplewhocanreadslidesforthemselvesslidessupportthestoryandarenosubstituteforrealtimecommentaryStartwiththeendinmindiftheendproductisaboardpresentation,blankoutaboardpresentationdon’ttrytostartwithamanagementlevelpresentationandconvertitCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantAgendaKeysuccessfactorsThefunctionofexpectationsinpredictingconsultantsuccessManagingexpectationsfornewconsultantsEvolvingexpectationsforexperiencedconsultantsKeytakeawaysCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantEvolvingExpectationsExpectationsevolveforanexperiencedconsultantGreatconsultantsare“caseteamleadersandmanagersintraining”CUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantRoleDevelopmentStateoftheartproblemsolvingknowhowandclientprocessskillsOvertimeinaconsultant’scareer,basicvaluesremainthesamebutdifferinemphasisJuniorconsultingstaffSeniorconsultingstaffTimeAllocationAnalysisproblemsolvingCaseteamclientmanagementSalesmarketingKnowhowcreationandexperiencesharingRole:Keysuccessfactors:TopanalystproblemsolverChangeagentLeadershipineffectingchange(processskills)“PerformancePartner”fortopmanagementSalesmarketing,productdevelopmentCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantExpectationandSkillDevelopmentExpectationsaboutyourrolewillincreaseinlinewithyourbroadeningskilllevelsValueadditionClientrelationshipsCommunicationExtraordinaryteamsFocusonassignedworkstreamBecomeexpertincertaintools,functions,tasksFocusonbigpictureGatherandshareexpertiseinmajorrelevantbusinessindustryissuesEstablishrelationshipwithspecificclientteammembersBecomearespectedprojectteammemberEstablishlongtermrelationshipswithkeyclientdecisionmakersEarnpersonalrespectbeyondmereprojectbusinessissuesCommunicateproactivelyandprofessionallyCreatewellpreparedpartsofpresentationsUsecommunicationskillsconsciouslyandsystematicallytomotivateotherstotakeactionCreateandsupervisethecreationofcompletepresentationsthatconvincetheclientBeagreatteamplayerEngageininformalofficeactivitiesHelpotherstointegratesmoothlyintotheteamActivelycontributetoofficefirmdevelopmentmanageamajoractivity(recruiting,training,etc)JuniorSeniorCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantBainBeyondNomatterwhatpathyoumayeventuallytake,thereissignificantoverlapbetweenBainandcareerkeysuccessfactorsBainCareerBuildapersonaltrackrecordofvalueadditionBulletsonyourresumeDevelopalistofteammembersandclientswholikeandrespectyouPersonalnetworkCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantAgendaKeysuccessfactorsThefunctionofexpectationsinpredictingconsultantsuccessManagingexpectationsfornewconsultantsEvolvingexpectationsforexperiencedconsultantsKeytakeawaysCUMSAbcCopyright©BainCompany,IncHowtobeaGreatConsultantTakeawaysGreatconsultantsexecuteonmorethangoodanalysisdevelopexcellentinterpersonalandpeoplemanagementskillsselfassessforareasofpotentialgrowthusefeedbacktoachievefullpotentialproactivelymanagecaseteamwork,managers,andclientsareawareofcareermilestonesandtheirshiftingroles,andactivelymanagetransitionscapitalizeonopportunitiestogobeyondbaselineperformancetoachievedistinguishingresultsinvalueaddition,clientrelationships,communication,andextraordinaryteamsintegratecaseteamworkandfirmassetbuildingintopersonalandprofessionalaspirationsCUMSA

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