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首页 十个常见的英文客服面试问题及答案示例

十个常见的英文客服面试问题及答案示例.doc

十个常见的英文客服面试问题及答案示例

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2019-02-25 0人阅读 举报 0 0 暂无简介

简介:本文档为《十个常见的英文客服面试问题及答案示例doc》,可适用于外语资料领域

十个常见的英文客服面试问题及答案示例WhatdoesgoodcustomerservicemeantoyouAccordingtome,goodcustomerservicemeansensuringthatmycustomerleavesmyoffice(orendstheconversationoverthephone)satisfiedwithmyservice,withoutescalatingtheproblemtomyseniorsHowwouldyoudealwithanextremelyiratecustomerIunderstandthatthecustomerisiratebecausewedidn'tliveuptoourpromise,soIwouldbeverypoliteandensurethathesheunderstandsthatIempathizewithhimher,alongwithfindingaquicksolutiontotheproblemWhydoyouthinkyouaresuitableforacustomerservicepositionIamsuitableforthispostbecauseIunderstandthatattimeswemaygobackonourword,eitherintentionallyorunintentionally,leadingtomasscustomerdissatisfactionIhavebeenapartofthatcrowdtoo,whichiswhyIwouldliketodeliveronehundredpercentcustomersatisfactiontothosewhocomewiththeirwoesWhatkindofcustomerwouldyouliketoapproachAsatisfiedcustomer,adoubtfulcustomer,oraniratecustomerIwouldliketoapproachtheiratecustomer,becauseofthechallengethesituationpresentsAttendingtoasatisfiedcustomerwillnotgivemethechancetounderstandhowgood(orbad),IamatmyjobUnderwhatcircumstanceswouldyouescalatethecustomer'squeryorproblemtoyoursupervisororbossIdon'tthinktherewouldbeaneedtoescalateamatter,butconsideringdirestraits,thenitwouldbeonlyinthecasewherethecustomeroutrightlyrefusestospeaktome,duetoapriorbadexperiencewhileheshewaslodgingacomplaintwithusIfacustomershowsupwithacomplicatedproblemfiveminutesbeforeyouaretoleavefortheday,whatwouldyoudoIwouldpolitelytellthecustomerthatweareclosingfortheday,andthatheshecouldvisitcallusthenextdayButiftheyinsistonitbeingurgent,IwouldsmileandsayIamhappytohelpthem,alongwithbeingfirmwithregardtothetimingsthenexttimetheyhaveaproblemIfyouarefacedwithatechnicalproductqueryordifficultythatyouaren'twellversedwithorconfidentabout,whatwouldyoudoIwouldaskthecustomerifheshewouldbekindenoughtoholdthelinewhileItransfertheircalltoatechnicalexpert,sincetheywouldbeabletohelpthecustomerbetterDoyouthinkyouhavetheabilitytomaintainyourcoolduringacallwherethecustomerisfiringyouwithabusivelanguageAcustomerchoosestoabuseonlywhenhisherneedshavenotbeenmetbyus,evenaftercontinuedeffortstoseekhelpinresolvingthematterHence,theproblemisoursSoIwouldtotallyunderstandtheirplightIfacustomerprovidesyouwithseverelynegativefeedbackorstingingcriticismaboutyourserviceorproduct,howwouldyoutakeitIwouldtakeitwithapositiveattitudesothatIcanbettermyselfformynextcustomerAfterall,IamheretoprovideonehundredpercentcustomersatisfactionIfIamnotdoingagoodjob,someonehastotellme,andwhobetterthanacustomertohelpmeunderstandmyrawattributesDoyoubelieveinthestatementthatthe'Customeristheking'whatdoesitmeantoyouYes,IdoIfwedon'tderivefeedbackfromourcustomers,there'snowaywecananalyzehowgoodourproductcompanyisdoingOurbusinesswouldnotevolveifwedonothavecustomerscateringtoourfieldInordertodevelopagoodcustomerbase,itwouldbemydutytogivethemalltheywantwithregardtoanswers,services,andwhateverelsetheywouldliketoincludeinthelist

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十个常见的英文客服面试问题及答案示例

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