智能化工程售后服务方案
3 售后服务宗旨 ············································································································· 2 保修服务 ························································································································· 2 培训
计划
项目进度计划表范例计划下载计划下载计划下载课程教学计划下载
························································································································· 5
3.1 培训目标 ··················································································································· 6
3.2 培训的内容 ················································································································ 6
3.3 培训的时间 ················································································································ 7
3.4 使用的培训设施 ········································································································ 7
3.5 培训的材料和文件 ···································································································· 7
3.6 受训人员的条件及名额····························································································· 7
3.7 培训地点 ··················································································································· 8
3.8 人员培训时间表 ········································································································ 8 4
5 系统维护 ························································································································· 8 系统维护保养 ············································································································· 8
5.1 例行保养： ················································································································ 9
5.2 每季度例行保养： ·································································································· 10
5.3 年度保养： ·············································································································· 10 6
备品备件 ······················································································································· 10
售后服务及培训
1 售后服务宗旨
我们的服务目标是让客户满意。我们将不断地向客户提供安全防范系统知识和有关技术服务咨询。我们力求使客户满意，并一贯认为客户的满意要远比竞争更为重要。
如果我公司中标，我司将免费进行本安全防范系统方案和施工图及施工组织计划的深化设计。
在工程施工过程中，我公司将派技术人员进行全程技术支持，解决施工中与其它工种技术配合问题，对系统应用的产品安装和应用提供技术指导。
系统完工后，我司将负责系统测试和调试，并保证工程达到优良
标准
excel标准偏差excel标准偏差函数exl标准差函数国标检验抽样标准表免费下载红头文件格式标准下载
。 在竣工验收时，将向采购单位提供符合国家档案部门的要求编制成册的工程竣工图及有关的技术档案资料。
对于安全防范系统所应用的产品，我公司承诺根据产品厂家提供的保修期提供相应时间的产品保修期，产品保修期的按产品的相关规定；
对上海**学院安保工程提供二年的免费保修期，终身维护；
履行合同规定的其他售后服务任务。
2 保修服务
对于本工程的管理工作:我们将在工程调试前派驻维护班组入驻并成立维护点，就近建立维护中心对系统维护点进行支持；系统维护阶段，对系统每二个月巡查一次；
当接收到报修电话时，按以下维修服务工作要求进行维修：
1）、维修人员在现场维修时，应有明显标志佩带工作证，以便认别。
2）、建立维修质量档案，每次发生的故障及维修事项均应作简明记录，便于汇总系统的运行情况及系统易出现故障的所在，并针对系统易出现的故障，采取必要的措施防止。
3）、进行定期或不定期的巡查回访工作，主动征询系统管理人员及用户的意见，发现问题及时处理。
4）、接到工作人员或用户报告系统故障电话后做好记录。一般故障在2小时
内派出维修人员自备交通工具到现场进行处理，12小时内修复；紧急情况立即派人赶往现场及时处理。
5）、维修人员根据维修情况，主动反馈给物业管理人员，并签字确认。
6）、报修处理流程：
3.1 培训目标
培训的目标是使每个参加培训的人员明知整个系统的构成和原理，熟悉系统的功能，能够熟练的操作系统并能排除常见故障。
3.2 培训的内容
本系统调试开通后，我们公司将为上海**学院提供培训。培训前，将该系统有关人员发放培训手册，手册内容包括基本操作、权限设置，故障排除，维护说明等项目。
为校方及使用用户提供的培训包括以下内容： 系统硬件、软件组成及功能特点； 各个子系统及分系统的构成及工作原理； 系统运行过程中的维护； 疑难问题解答。 1).系统管理人员的培训
对整个系统的运行和原理有充分的了解，理解设计意图和思想； 学习国内目前的管理规范和维护体系。 培训时间和地点安排如下：
对整个系统的运行和原理、操作和故障排除有充分的了解，掌握本智能化项目的设计图纸和
设计方案
关于薪酬设计方案通用技术作品设计方案停车场设计方案多媒体教室设计方案农贸市场设计方案
；
清楚的了解各种设备的性能和参数； 学习整个系统的安装、调试和维护。 培训时间和地点安排如下：
3）. 操作员、保安等相关系统使用人员 培训时间和地点安排如下：
3.3 培训的时间
培训时间大约7天左右，根据实际情况可调整。
3.4 使用的培训设施
培训设施主要包括工程中的工具、现场的设备和仪器。我们公司还将提供相关的与系统有关的设备供培训使用。
3.5 培训的材料和文件
弱电工程系统使用
说明书
房屋状态说明书下载罗氏说明书下载焊机说明书下载罗氏说明书下载GGD说明书下载
； 系统设备安装手册； 方案设计； 施工图纸； 系统维护手册。
3.6 受训人员的条件及名额
受训人员应具备简单的电工学知识，了解自控技术，熟悉计算机操作、对弱电工程有一定的了解。本次工程培训人员最少10 名，包括系统管理员2 名、系统工程维护人员4 名、操作员/保安各2 名。
如有需要，培训名额可增加。
3.7 培训地点
培训地点经甲乙双方协商在合同中决定，根据我们公司的工程经验，培训地点多数选择在甲方工地现场培训。
3.8 人员培训时间表
4 系统维护
系统运行管理工作
为了保证系统能够长时间的正常运行，我们会在进行完善的系统培训，同时制定系统操作规程，并配合业主制定操作员责任界面及合理的交接班制度。
5 系统维护保养
我司的售后服务办公室在维护期内将对上海**学院安全防范系统建设工程提供服务，使它们保持良好的运行状态，每年定期对系统提供以下服务：
5.1 例行保养：
A、系统基本检查
各系统操作站硬件基本维护及接线端口的检查 中央操作站系统软件诊断测试
各个子系统在中央操作平台上的反馈测试，集成功能检查 线路检测及电缆接插件紧固 B、系统运行检查
防盗报警联动程序、数据库及存档记录的检查
电视监控系统的图像清晰度、系统录像回放效果、切换操作等的检查 与客户系统管理员进行工作交流及回顾 C、防盗报警系统设备维护
探测器清洁除尘 蓄电池检测 主机工作性能检测 模块性能检测 线路检测 D、电视监控系统维护
摄像机的清洁除尘
控制中心操作台、电视墙、录像控制设备的清洁除尘 图像
评价
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图象质量是否达四级以上 录像回放质量检测 供电电源的检测 线路抽检 E、电子巡更系统维护
巡更信息钮位置检测、清洁除尘 巡更信息钮灵敏度的检测 巡更采集棒工作性能检测 系统软件性能检测
3 售后服务宗旨 ············································································································· 2 保修服务 ························································································································· 2 培训计划 ························································································································· 5
3.1 培训目标 ··················································································································· 6
3.2 培训的内容 ················································································································ 6
3.3 培训的时间 ················································································································ 7
3.4 使用的培训设施 ········································································································ 7
3.5 培训的材料和文件 ···································································································· 7
3.6 受训人员的条件及名额····························································································· 7
3.7 培训地点 ··················································································································· 8
3.8 人员培训时间表 ········································································································ 8 4
5 系统维护 ························································································································· 8 系统维护保养 ············································································································· 8
5.1 例行保养： ················································································································ 9
5.2 每季度例行保养： ·································································································· 10
5.3 年度保养： ·············································································································· 10 6
备品备件 ······················································································································· 10
售后服务及培训
1 售后服务宗旨
我们的服务目标是让客户满意。我们将不断地向客户提供安全防范系统知识和有关技术服务咨询。我们力求使客户满意，并一贯认为客户的满意要远比竞争更为重要。
如果我公司中标，我司将免费进行本安全防范系统方案和施工图及施工组织计划的深化设计。
在工程施工过程中，我公司将派技术人员进行全程技术支持，解决施工中与其它工种技术配合问题，对系统应用的产品安装和应用提供技术指导。
系统完工后，我司将负责系统测试和调试，并保证工程达到优良标准。 在竣工验收时，将向采购单位提供符合国家档案部门的要求编制成册的工程竣工图及有关的技术档案资料。
对于安全防范系统所应用的产品，我公司承诺根据产品厂家提供的保修期提供相应时间的产品保修期，产品保修期的按产品的相关规定；
对上海**学院安保工程提供二年的免费保修期，终身维护；
履行合同规定的其他售后服务任务。
2 保修服务
对于本工程的管理工作:我们将在工程调试前派驻维护班组入驻并成立维护点，就近建立维护中心对系统维护点进行支持；系统维护阶段，对系统每二个月巡查一次；
当接收到报修电话时，按以下维修服务工作要求进行维修：
1）、维修人员在现场维修时，应有明显标志佩带工作证，以便认别。
2）、建立维修质量档案，每次发生的故障及维修事项均应作简明记录，便于汇总系统的运行情况及系统易出现故障的所在，并针对系统易出现的故障，采取必要的措施防止。
3）、进行定期或不定期的巡查回访工作，主动征询系统管理人员及用户的意见，发现问题及时处理。
4）、接到工作人员或用户报告系统故障电话后做好记录。一般故障在2小时
内派出维修人员自备交通工具到现场进行处理，12小时内修复；紧急情况立即派人赶往现场及时处理。
5）、维修人员根据维修情况，主动反馈给物业管理人员，并签字确认。
6）、报修处理流程：
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