HP Service Manager
For supported Windows® and UNIX® operating systems
Softw
Accessibility Guide
Docume
Softwar
nt Release Date: December 2008
e Release Date: December 2008
are Version: 7.10
2
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1 Accessibility
5
The American Disabilities Act Section 508 standards describe requirements for United
States government approved accessible software products for people with disabilities,
including those with vision, hearing, and mobility impairments.
While Section 508 standards were developed with United States Federal government
employees in mind, all organizations can benefit by ensuring that all employees can access
and use software products successfully. This means that employees with disabilities have
the tools they need to perform their jobs efficiently.
The HP Service Manager 7.10 accessible Web client meets the needs of the disabled user
community. It is a fully functional client that can integrate successfully with assistive
technology tools.
You can find more information about Hewlett-Packard compliance with Section 508
requirements and the Voluntary Product Accessibility Template (VPAT) on the Customer
Support Web site.
6
Logging On to the Accessible Web Client
The accessible Web client URL includes parameters that control the look and feel of the
client. Type this URL into your browser address field:
http://server_name:port_number/sm/accessible.do
Where:
Chapter 1
The variable server_name is your server name.
The variable port_number is your port number.
Using the Web Client in Accessible Mode
You can use the HP Service Manager Web client in the accessible mode if you log in using
an accessible URL. Table 1 lists how to use Service Manager in accessible mode.
Table 1 How to Use Accessible Mode Functions
Method Action
Tabbing To move the focus into a field, press the Tab key until it reaches
that field. To return the focus to the previous location, press
Shift+Tab.
Selecting text To select text, use the standard operating system keystrokes.
Service Manager
buttons
To access the button actions, press Enter when the focus is on
the button. You can optionally use the Service Manager keyboard
shortcuts or Web client key bindings.
Text area To tab to the next text area, press Tab in Internet Explorer or
Shift+Tab in Firefox. To tab to the previous text area, press
Ctrl+Tab. To insert a tab character in a text area in Firefox, press
the Tab key when the focus is in that text area.
Notebook tabs To change notebook tabs, press the arrow keys. To open a
notebook tab, move the focus to that tab and press Enter.
Accessi
Check boxes To change the value of a checkbox, move the focus to that
checkbox and press the Space bar.
Radio buttons To select a radio button from a group of buttons, press the Tab
key until the focus is on one of the radio buttons. Then press the
Table 1 How to Use Accessible Mode Functions (cont’d)
Method Action
bility 7
Web client default keyboard shortcuts
HP Service Manager uses the following keyboard shortcuts in the Web client and
Accessible Web client. System administrators can customize these shortcuts from the Web
configuration file. See the HP Service Manager Help shipped with the product for
additional information.
arrow keys until the focus is on the one you want to select.
Keyboard Shortcuts The accessible Web client has a number of keyboard short cuts
that you can customize for your use. See Web client default
keyboard shortcuts on page 7 for more information.
Table 2 List of Web client default keyboard shortcuts
Task Keyboard shortcut
Show or hide the System Navigator ALT+N
Show or hide the Messages View window ALT+M
Refresh the current screen and show the latest messages in the
Messages View window
ALT+R
Print the current record or list ALT+P
Display the Help server (if your system has a valid Help server
URL)
ALT+I
Open the spell checker utility ALT+C
Show or hide the About window. ALT+O
Open the manage favorites utility ALT+1
Add a favorite that links to the current record or list ALT+2
8
Client Configuration Recommendations
There are a number of accessibility tools available from third-party vendors. These tools
vary in the disabilities that they address and the technology they support. HP strives to
ensure that our software products do not interfere with the proper functioning of any
accessibility product. HP tests the HP Service Manager accessible Web client with several
screen reader products; however, it is important that users perform due diligence to ensure
Chapter 1
that any accessibility tools integrate successfully with HP Service Manager.
Screen Readers
There are several popular screen readers. Among them are:
• JAWS™ by Freedom Scientific.
• Home Page Reader™ by IBM (for browser-based software products).
• Connect Outloud version 2.0 by Freedom Scientific has support for the Web,
including Internet Explorer 5 and 6, and support for Adobe™ Acrobat™ Reader 5.0.
JAWS
HP Service Manager 7.10 supports different browsers; however, Microsoft Internet
Explorer provides the best integration with JAWS and the Service Manager Web client.
Visually or hearing impaired users can use the Service Manager web client with the
out-of-box configuration. If you customize the JAWS advanced configuration settings,
you can improve the usability and understanding of the application for some users. For
more information, see the JAWS documentation, an accessibility administrator, or
Freedom Scientific. Hewlett-Packard does not provide third-party technical support.
Accessi
Screen Readers and the HP Service Manager Web Client
The HP Service Manager Web client conforms to the World Wide Web Consortium
(W3C) standards. It uses title attributes to convey important information to the accessible
user. Alt tags provide information about images. Icons in the interface have minimal alt
tag text. Online help has alt tag text for all icons and images. You can configure JAWS to
read all of the tags in a custom hierarchy. For example, you can configure form fields and
links with the Custom Search String to read text|title|alt. Other recommendations are:
bility 9
• Use text|title for all elements except images.
• Configure graphics settings to read only Tagged Graphics.
• Do not use JAWS in the Graphics Mode with the Service Manager Web client.
• Configure buttons to use Both Label and Title if Different.
Service Manager uses many long titles to describe the action or the result of following a
link or button. Forms can be very complex with many form fields and links, resulting in
redundant, but necessary, oral descriptions. HP recommends that novice Service Manager
users slow down the words-per-minute setting until they are familiar with the application.
Some out-of-box (OOB) forms may be complex for screen readers. If this occurs,
application administrators can re-design complex forms and add accessibility attributes as
needed.
The Service Manager 7.10 Web client supports all accessible users and is designed to
integrate with screen reader assistive technology.
Web Browsers
The HP Service Manager accessible Web client does not require changes to browser
settings, although you can change personal preferences if necessary. Applications use
embedded style sheets that you cannot customize. All browsers have preference settings.
Users can change browser font families, colors, and sizes, as well as background color to
improve contrast or adapt to personal preferences. Ensure that you enable JavaScript and
cookies to enable the Web client.
Product Usage Recommendations
The standard Web client and accessible Web client both meet the needs of
non-administrative users performing basic Service Desk tasks. Administrators should use
the standard Web client or the Windows client for administrative tasks with complex
forms.
Accessibility Guide
1 Accessibility
Logging On to the Accessible Web Client
Using the Web Client in Accessible Mode
Web client default keyboard shortcuts
Client Configuration Recommendations
Screen Readers
JAWS
Screen Readers and the HP Service Manager Web Client
Web Browsers
Product Usage Recommendations
<<
/ASCII85EncodePages false
/AllowTransparency false
/AutoPositionEPSFiles true
/AutoRotatePages /None
/Binding /Left
/CalGrayProfile (Dot Gain 20%)
/CalRGBProfile (sRGB IEC61966-2.1)
/CalCMYKProfile (U.S. Web Coated \050SWOP\051 v2)
/sRGBProfile (sRGB IEC61966-2.1)
/CannotEmbedFontPolicy /Error
/CompatibilityLevel 1.4
/CompressObjects /Tags
/CompressPages true
/ConvertImagesToIndexed true
/PassThroughJPEGImages true
/CreateJDFFile false
/CreateJobTicket false
/DefaultRenderingIntent /Default
/DetectBlends true
/DetectCurves 0.0000
/ColorConversionStrategy /CMYK
/DoThumbnails false
/EmbedAllFonts true
/EmbedOpenType false
/ParseICCProfilesInComments true
/EmbedJobOptions true
/DSCReportingLevel 0
/EmitDSCWarnings false
/EndPage -1
/ImageMemory 1048576
/LockDistillerParams false
/MaxSubsetPct 100
/Optimize true
/OPM 1
/ParseDSCComments true
/ParseDSCCommentsForDocInfo true
/PreserveCopyPage true
/PreserveDICMYKValues true
/PreserveEPSInfo true
/PreserveFlatness true
/PreserveHalftoneInfo false
/PreserveOPIComments true
/PreserveOverprintSettings true
/StartPage 1
/SubsetFonts true
/TransferFunctionInfo /Apply
/UCRandBGInfo /Preserve
/UsePrologue false
/ColorSettingsFile ()
/AlwaysEmbed [ true
]
/NeverEmbed [ true
]
/AntiAliasColorImages false
/CropColorImages true
/ColorImageMinResolution 300
/ColorImageMinResolutionPolicy /OK
/DownsampleColorImages true
/ColorImageDownsampleType /Bicubic
/ColorImageResolution 300
/ColorImageDepth -1
/ColorImageMinDownsampleDepth 1
/ColorImageDownsampleThreshold 1.50000
/EncodeColorImages true
/ColorImageFilter /DCTEncode
/AutoFilterColorImages true
/ColorImageAutoFilterStrategy /JPEG
/ColorACSImageDict <<
/QFactor 0.15
/HSamples [1 1 1 1] /VSamples [1 1 1 1]
>>
/ColorImageDict <<
/QFactor 0.15
/HSamples [1 1 1 1] /VSamples [1 1 1 1]
>>
/JPEG2000ColorACSImageDict <<
/TileWidth 256
/TileHeight 256
/Quality 30
>>
/JPEG2000ColorImageDict <<
/TileWidth 256
/TileHeight 256
/Quality 30
>>
/AntiAliasGrayImages false
/CropGrayImages true
/GrayImageMinResolution 300
/GrayImageMinResolutionPolicy /OK
/DownsampleGrayImages true
/GrayImageDownsampleType /Bicubic
/GrayImageResolution 300
/GrayImageDepth -1
/GrayImageMinDownsampleDepth 2
/GrayImageDownsampleThreshold 1.50000
/EncodeGrayImages true
/GrayImageFilter /DCTEncode
/AutoFilterGrayImages true
/GrayImageAutoFilterStrategy /JPEG
/GrayACSImageDict <<
/QFactor 0.15
/HSamples [1 1 1 1] /VSamples [1 1 1 1]
>>
/GrayImageDict <<
/QFactor 0.15
/HSamples [1 1 1 1] /VSamples [1 1 1 1]
>>
/JPEG2000GrayACSImageDict <<
/TileWidth 256
/TileHeight 256
/Quality 30
>>
/JPEG2000GrayImageDict <<
/TileWidth 256
/TileHeight 256
/Quality 30
>>
/AntiAliasMonoImages false
/CropMonoImages true
/MonoImageMinResolution 1200
/MonoImageMinResolutionPolicy /OK
/DownsampleMonoImages true
/MonoImageDownsampleType /Bicubic
/MonoImageResolution 1200
/MonoImageDepth -1
/MonoImageDownsampleThreshold 1.50000
/EncodeMonoImages true
/MonoImageFilter /CCITTFaxEncode
/MonoImageDict <<
/K -1
>>
/AllowPSXObjects false
/CheckCompliance [
/None
]
/PDFX1aCheck false
/PDFX3Check false
/PDFXCompliantPDFOnly false
/PDFXNoTrimBoxError true
/PDFXTrimBoxToMediaBoxOffset [
0.00000
0.00000
0.00000
0.00000
]
/PDFXSetBleedBoxToMediaBox true
/PDFXBleedBoxToTrimBoxOffset [
0.00000
0.00000
0.00000
0.00000
]
/PDFXOutputIntentProfile ()
/PDFXOutputConditionIdentifier ()
/PDFXOutputCondition ()
/PDFXRegistryName ()
/PDFXTrapped /False
/Description <<
/CHS
/CHT
/DAN
/DEU
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