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Human resource management.pdf

Human resource management.pdf

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简介:本文档为《Human resource managementpdf》,可适用于人力资源领域,主题内容包含HUMANRESOURCEMANAGEMENTSEVENTHEDITIONHUMANRESOURCEMANAGEMENDEREKTORRINGTON符等。

. HUMAN RESOURCE MANAGEMENT SEVENTH EDITION HUMAN RESOURCE MANAGEMEN DEREK TORRINGTON LAURA HALL STEPHEN TAYLOR H U M A N R E S O U R C E M A N A G E M E N T 7th EDITION TORRINGTON HALL TAYLOR ‘This is an excellent and highly engaging text. It is clearly written and makes good use of real life examples, research fi ndings, case studies and opportuni- ties for web-based learning. I would certainly recommend this textbook to students and HRM professionals alike.’ Rory Donnelly, Manchester Business School ‘This is a compulsory, benchmark text for all students embarking on a course in HRM. The focus on skills is excellent and provides students with rich insights into the application of HRM in real organisational contexts. It is one of the best, contemporary HRM textbooks available.’ Edel Conway, Dublin City University Business School Written from a practical perspective in a clear and engaging style, this book is highly valued as an intro- duction to HRM for undergraduate, postgraduate and professional programmes, including the CIPD diploma. Derek Torrington is Emeritus Professor of Management, University of Manchester. Laura Hall and Stephen Taylor are both Senior Lecturers in HRM at Manchester Metropolitan University, as well as National Examiners for the CIPD. Keeping you at the cutting edge of the fi eld, this market-leading text provides: A contemporary and strategic analysis of all the key areas of HRM practice Over 150 engaging ‘Window on Practice’ illustrations of HRM in action in organisations such as Barclays, PricewaterhouseCoopers and Jamie Oliver’s Fifteen ‘Focus on Skills’ sections develop specifi c work-based people management skills, such as interviewing for selection and appraisal And new to this edition: The latest debates in the fi eld: human capital measurement, the changing HR function, and the future of work The most recent developments in practice: HR information systems, continuous professional development, and coaching skills International examples explore issues that cross national and cultural boundaries • • • • • • C ov er im ag e: A nd y R ob er ts /G et ty Im ag es www.pearson-books.com 9780273710752_COVER.indd 1 15/10/07 11:40:51 . Visit the Human Resource Management, seventh edition Companion Website at www.pearsoned.co.uk/torrington to find valuable student learning material including: • Over 250 multiple choice questions to test your understanding • Extra case studies and exercises • Extensive links to valuable resources on the web • An online glossary to explain key terms HUMAN RESOURCE MANAGEMENT HUMR_A01.qxd 10/11/07 10:02 AM Page i . We work with leading authors to develop the strongest educational materials in business, bringing cutting-edge thinking and best learning practice to a global market. Under a range of well-known imprints, including FT Prentice Hall, we craft high quality print and electronic publications which help readers to understand and apply their content, whether studying or at work. To find out more about the complete range of our publishing, please visit us on the World Wide Web at: www.pearsoned.co.uk HUMR_A01.qxd 10/11/07 10:02 AM Page ii . seventh edi t ion HUMAN RESOURCE MANAGEMENT Derek Torrington Laura Hall Stephen Taylor HUMR_A01.qxd 10/11/07 10:02 AM Page iii . Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world Visit us on the World Wide Web at: www.pearsoned.co.uk First published in Great Britain under the Prentice Hall Europe imprint in 1987 Second edition published 1991 Third edition published 1995 Fourth edition published 1998 Fifth edition published 2002 Sixth edition published 2005 Seventh edition published 2008 Prentice Hall Europe 1987, 1991, 1995, 1997 Pearson Education Limited 2002, 2005, 2008 The rights of Derek Torrington, Laura Hall and Stephen Taylor to be identified as authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a licence permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS. All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners. ISBN: 978-0-273-71075-2 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library 10 9 8 7 6 5 4 3 2 1 11 10 09 08 07 Typeset in 10/12.5 Sabon MT by 35 Printed and bound by Matev Croms Artes Graficas, Spain The publisher’s policy is to use paper manufactured from sustainable forests. HUMR_A01.qxd 10/11/07 10:02 AM Page iv . Guided tour xvi Preface xix Acknowledgements xxi Part 1 Introduction 1 1. The nature of human resource management 3 2. Strategic human resource management 30 3. Planning: jobs and people 50 4. The international dimension 72 Part 1 Focus on skills 93 Part 2 Resourcing 105 5. Strategic aspects of resourcing 107 6. Contracts, contractors and consultants 123 7. Recruitment 145 8. Selection methods and decisions 167 9. Staff retention 191 10. Ending the contract 210 Part 2 Focus on skills 231 Part 3 Performance 251 11. Strategic aspects of performance 253 12. Organisational performance: knowledge and learning 271 13. Employee performance management 293 14. Leadership and change 317 15. Managing absence and attendance 337 Part 3 Focus on skills 357 v Brief contents HUMR_A01.qxd 10/11/07 10:02 AM Page v . Part 4 Development 375 16. Strategic aspects of development 377 17. Context, competence and competencies 393 18. Learning and development 412 19. Career development 440 Part 4 Focus on skills 465 Part 5 Employee relations 483 20. Strategic aspects of employee relations 485 21. Employee involvement 510 22. Health, safety and welfare 526 23. Equality: the legal framework 547 24. Equal opportunities and diversity 569 25. Grievance and discipline 595 Part 5 Focus on skills 615 Part 6 Reward 631 26. Strategic aspects of reward 633 27. Salaries 653 28. Incentives 676 29. Pensions and benefits 697 Part 6 Focus on skills 716 Part 7 Emerging issues 737 30. Ethics and corporate social responsibility 739 31. Work-life balance 759 32. The changing HR function 782 33. Information technology and human capital measurement 807 34. The future of work 828 Part 7 Focus on skills 845 Glossary 858 Index 865 Brief contents vi HUMR_A01.qxd 10/11/07 10:02 AM Page vi . Supporting resources Visit www.pearsoned.co.uk/torrington to find valuable online resources Companion Website for students • Over 250 multiple choice questions to test your understanding • Extra case studies and exercises • Extensive links to valuable resources on the web • An online glossary to explain key terms For instructors • Complete, downloadable Instructor’s Manual • Over 1,000 PowerPoint slides that can be downloaded and used for presentations • Testbank of question material Also: The Companion Website provides the following features: • Search tool to help locate specific items of content • E-mail results and profile tools to send results of quizzes to instructors • Online help and support to assist with website usage and troubleshooting For more information please contact your local Pearson Education sales representative or visit www.pearsoned.co.uk/torrington HUMR_A01.qxd 10/11/07 10:02 AM Page vii . Pearson Custom publishing Our Custom publishing programme allows academics to pick and choose content from one or more Pearson Education texts for their course and combine it into a definitive course text. Here are some common examples of Custom solutions which have helped over 500 courses across Europe: • Different chapters from across our publishing imprints combined into one book • Lecturer’s own material combined together with textbook chapters or published in a separate booklet • Third party cases and articles that you are keen for your students to read as part of the course • Or any combination of the above The Pearson Education Custom text published for your course is professionally produced and bound- just as you would expect from a normal Pearson Education text. You can even choose your own cover design and add your university logo. Since many of our titles have online resources accompanying them we can even build a Custom website that matches your course text. Whatever your choice, our dedicated Editorial and Production teams will work with you throughout the process, right until you receive a copy of your Custom text. Some lecturers teaching Human Resource Management have found that the flexibility of Custom publishing has allowed them to include additional material on certain aspects of their course. To give you an idea of combinations which have proved popular, here is a list of subject areas in which Pearson Education publish one or more key texts that could provide extra chapters to match the emphasis of your course: • Human Resource Management • Employment/Industrial Relations • Human Resource Development • Human Resource Strategy • Organisational Behaviour • Leadership and Change Management • Management Skills For more details on any of these books or to browse other material from our entire portfolio, please visit: www.pearsoned.co.uk If, once you have had time to review this title, you feel Custom publishing might benefit you and your course, please do get in contact. However minor, or major the change – we can help you out. You can contact us at: www.pearsoncustom.co.uk or via your local representative at: www.pearsoned.co.uk/replocator viii HUMR_A01.qxd 10/11/07 10:02 AM Page viii . ix Contents Guided tour xvi Preface xix Acknowledgements xxi Part 1 Introduction 1 1 The nature of human resource management 3 Human resource management for the twenty-first century 4 Businesses, organisations and human resource management 5 Defining human resource management 6 The evolution of personnel and HR management 11 HRM and the achievement of organisational effectiveness 15 Debates in HRM 16 A philosophy of human resource management 25 Summary propositions 26 General discussion topics 27 Further reading 27 References 27 2 Strategic human resource management 30 Strategic human resource management and human resource strategy 31 The link between business and HR strategy 32 Theoretical perspectives of strategic human resource management 35 Summary propositions 46 General discussion topics 46 Further reading 46 References 47 3 Planning: jobs and people 50 The contribution and feasibility of HR planning 51 The scope of human resource planning 53 Analysing the environment 54 Forecasting future human resource needs 58 Analysing the current situation and projecting forward 61 Reconciliation, decisions and plans 65 Summary propositions 69 General discussion topics 69 Further reading 70 References 70 4 The international dimension 72 International human resource management 75 Cultural differences in management 77 International communication and coordination 83 Summary propositions 90 General discussion topics 90 Further reading 90 Web links 91 References 91 HUMR_A01.qxd 10/11/07 10:02 AM Page ix . Contents x Part 1 Focus on skills 93 Interactive skill 1: Face-to-face skills 93 Summary propositions 101 General discussion topics 101 Further reading 101 Web links 102 References 102 Review of Part 1 102 Part 1 case study problem 104 Part 2 Resourcing 105 5 Strategic aspects of resourcing 107 Responding to labour market trends 108 Analysing labour markets 111 Flexible resourcing choices 114 Ready made or home grown? 118 Summary propositions 120 General discussion topics 121 Further reading 121 References 121 6 Contracts, contractors and consultants 123 Contracts of employment 124 Working patterns 126 Flexible working hours 129 Atypical contractual arrangements 131 Consultants 137 Outsourcing 140 Summary propositions 142 General discussion topics 143 Further reading 143 References 143 7 Recruitment 145 Determining the vacancy 147 Internal recruitment 149 Methods of recruitment 150 The recruitment methods compared 151 Recruitment advertising 151 E-recruitment 155 Recruiting overseas 158 Employer branding 159 Control and evaluation 161 Correspondence 161 Shortlisting 163 Summary propositions 164 General discussion topics 164 Further reading 165 References 165 8 Selection methods and decisions 167 Selection as a two-way process 168 Selection criteria and the person specification 169 Choosing selection methods 171 Selection methods 171 Final selection decision making 186 Validation of selection procedures 187 Summary propositions 188 General discussion topics 188 Further reading 188 References 189 9 Staff retention 191 Turnover rates and trends 192 The impact of staff turnover 194 Turnover analysis and costing 196 Staff retention strategies 200 Summary propositions 206 General discussion topics 207 Further reading 207 References 207 10 Ending the contract 210 Unfair dismissal 211 Constructive dismissal 225 HUMR_A01.qxd 10/11/07 10:02 AM Page x . xi Contents Compensation for dismissal 226 Wrongful dismissal 227 Notice 228 Summary propositions 228 General discussion topics 229 Further reading 229 References 229 Legal cases 230 Part 2 Focus on skills 231 Interactive skill 2: Selection interviewing 231 Practical exercise in selection interviewing 243 Summary propositions 244 General discussion topics 244 Further reading 244 Web links 245 References 245 Review of Part 2 246 Part 2 case study problem 248 Part 3 Performance 251 11 Strategic aspects of performance 253 A change in perspective: from employment to performance 254 Influences on our understanding of performance 255 Do people-management processes contribute to high performance? 256 How do HR policies and practices affect performance? 259 Current directions in HRM-performance thinking 264 Major performance initiatives 265 Summary propositions 266 General discussion topics 267 Further reading 267 References 267 12 Organisational performance: knowledge and learning 271 Organisational performance ‘initiatives’ 272 Learning organisations 273 Knowledge management 281 Managing knowledge 283 Summary propositions 289 General discussion topics 289 Further reading 289 References 290 13 Employee performance management 293 Performance management and performance appraisal 294 Stages in a performance management system 299 Individual versus team performance management 304 Implementation and critique of performance management 306 360-Degree Feedback 308 Summary propositions 312 General discussion topics 313 Further reading 313 References 314 14 Leadership and change 317 Leadership and management 318 What are the traits of leaders and effective leaders? 319 What is the ‘best way to lead’? Leadership styles and behaviours 321 Do leaders need different styles for different situations? 323 Do we really need heroes? 326 Leadership and change 329 Summary propositions 333 General discussion topics 334 HUMR_A01.qxd 10/11/07 10:02 AM Page xi . Contents xii Further reading 334 References 335 15 Managing absence and attendance 337 The national context 338 The organisational context 340 Process and causes of absence 341 Managing for attendance 343 Summary propositions 354 General discussion topics 354 Further reading 354 References 355 Part 3 Focus on skills 357 Interactive skill 3: Appraisal interviewing 357 Summary propositions 368 General discussion topics 369 Further reading 369 Web links 369 References 370 Review of Part 3 371 Part 3 case study problem: Bakersfield University 372 Part 4 Development 375 16 Strategic aspects of development 377 The national picture and strategy 379 Organisational strategy and HR development strategy 382 The external labour market and HR strategic integration 385 Training and development roles 386 Summary propositions 389 General discussion topics 390 Further reading 390 References 390 17 Context, competence and competencies 393 National training framework 394 Competences and NVQs 399 Behavioural competencies 403 Summary propositions 409 General discussion topics 410 Further reading 410 References 410 18 Learning and development 412 The nature of learning 413 Practical characteristics of learning and development 414 Methods of learning and development 420 Evaluation of training and development 434 Summary propositions 435 General discussion topics 436 Further reading 436 References 437 19 Career development 440 How and why are careers changing? 442 Definitions and importance of career development 446 Understanding careers 447 Individual career management 452 Organisational support for career development 456 Summary propositions 461 General discussion topics 461 Further reading 461 References 462 Part 4 Focus on skills 465 Interactive skill 4: Coaching and presentation 465 Summary propositions 477 General discussion topics 478 Further reading 478 HUMR_A01.qxd 10/11/07 10:02 AM Page xii . xiii Contents Web links 478 References 478 Review of Part 4 479 Part 4 case study problem: Micropower 480 Part 5 Employee relations 483 20 Strategic aspects of employee relations 485 Key trends in employee relations 486 Strategic choices 492 Union recognition and derecognition 497 The study of employee relations 503 International perspectives 504 Summary propositions 506 General discussion topics 506 Further reading 506 References 507 21 Employee involvement 510 Terminology 511 Information sharing 513 Consultation 517 The legal duty to consult 519 Co-determination 522 Summary propositions 524 General discussion topics 524 Further reading 524 References 525 22 Health, safety and welfare 526 HRM and health, safety and welfare 527 Health and safety law 529 Managing stress and emotional welfare 536 Managing physical welfare 540 Occupational health services 543 Summary propositions 544 General discussion topics 544 Further reading 544 References 545 Legal cases 546 23 Equality: the legal framework 547 Discrimination on grounds of sex or marital status 549 Race discrimination 554 Disability discrimination 556 Discrimination on grounds of sexual orientation 559 Discrimination on grounds of religion or belief 561 Age discrimination law 562 Trade union discrimination 563 Part-time workers 564 Fixed-term workers 565 Ex-offenders 565 Summary propositions 566 General discussion topics 567 Further reading 567 References 568 Legal cases 568 24 Equal opportunities and diversity 569 Current employment experiences of socially defined minority groups 570 Different approaches to equality 576 Implications for organisations 584 Summary propositions 590 General discussion topics 590 Further reading 590 References 591 25 Grievance and discipline 595 The Milgram experiments with obedience 597 What do we mean by discipline? 600 What do we mean by grievance? 602 The framework of organisational justice 603 Grievance procedure 608 Disciplinary proce

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  • poplar 2011-05-12 09:55:59

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