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Human resource management.pdf

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简介:Contents include HR in context; HR and the labor market; HR planning-control to seduction; job design-signs, symbols & resignations; recruitment and selection; learning and development; Hr developmen

.HUMANRESOURCEMANAGEMENTSEVENTHEDITIONHUMANRESOURCEMANAGEMENDEREKTORRINGTONLAURAHALLSTEPHENTAYLORHUMANRESOURCEMANAGEMENT7thEDITIONTORRINGTONHALLTAYLOR‘Thisisanexcellentandhighlyengagingtext.Itisclearlywrittenandmakesgooduseofreallifeexamples,researchfindings,casestudiesandopportuni-tiesforweb-basedlearning.IwouldcertainlyrecommendthistextbooktostudentsandHRMprofessionalsalike.’RoryDonnelly,ManchesterBusinessSchool‘Thisisacompulsory,benchmarktextforallstudentsembarkingonacourseinHRM.ThefocusonskillsisexcellentandprovidesstudentswithrichinsightsintotheapplicationofHRMinrealorganisationalcontexts.Itisoneofthebest,contemporaryHRMtextbooksavailable.’EdelConway,DublinCityUniversityBusinessSchoolWrittenfromapracticalperspectiveinaclearandengagingstyle,thisbookishighlyvaluedasanintro-ductiontoHRMforundergraduate,postgraduateandprofessionalprogrammes,includingtheCIPDdiploma.DerekTorringtonisEmeritusProfessorofManagement,UniversityofManchester.LauraHallandStephenTaylorarebothSeniorLecturersinHRMatManchesterMetropolitanUniversity,aswellasNationalExaminersfortheCIPD.Keepingyouatthecuttingedgeofthefield,thismarket-leadingtextprovides:AcontemporaryandstrategicanalysisofallthekeyareasofHRMpracticeOver150engaging‘WindowonPractice’illustrationsofHRMinactioninorganisationssuchasBarclays,PricewaterhouseCoopersandJamieOliver’sFifteen‘FocusonSkills’sectionsdevelopspecificwork-basedpeoplemanagementskills,suchasinterviewingforselectionandappraisalAndnewtothisedition:Thelatestdebatesinthefield:humancapitalmeasurement,thechangingHRfunction,andthefutureofworkThemostrecentdevelopmentsinpractice:HRinformationsystems,continuousprofessionaldevelopment,andcoachingskillsInternationalexamplesexploreissuesthatcrossnationalandculturalboundaries••••••Coverimage:AndyRoberts/GettyImageswww.pearson-books.com9780273710752_COVER.indd115/10/0711:40:51.VisittheHumanResourceManagement,seventheditionCompanionWebsiteatwww.pearsoned.co.uk/torringtontofindvaluablestudentlearningmaterialincluding:•Over250multiplechoicequestionstotestyourunderstanding•Extracasestudiesandexercises•Extensivelinkstovaluableresourcesontheweb•AnonlineglossarytoexplainkeytermsHUMANRESOURCEMANAGEMENTHUMR_A01.qxd10/11/0710:02AMPagei.Weworkwithleadingauthorstodevelopthestrongesteducationalmaterialsinbusiness,bringingcutting-edgethinkingandbestlearningpracticetoaglobalmarket.Underarangeofwell-knownimprints,includingFTPrenticeHall,wecrafthighqualityprintandelectronicpublicationswhichhelpreaderstounderstandandapplytheircontent,whetherstudyingoratwork.Tofindoutmoreaboutthecompleterangeofourpublishing,pleasevisitusontheWorldWideWebat:www.pearsoned.co.ukHUMR_A01.qxd10/11/0710:02AMPageii.seventheditionHUMANRESOURCEMANAGEMENTDerekTorringtonLauraHallStephenTaylorHUMR_A01.qxd10/11/0710:02AMPageiii.PearsonEducationLimitedEdinburghGateHarlowEssexCM202JEEnglandandAssociatedCompaniesthroughouttheworldVisitusontheWorldWideWebat:www.pearsoned.co.ukFirstpublishedinGreatBritainunderthePrenticeHallEuropeimprintin1987Secondeditionpublished1991Thirdeditionpublished1995Fourtheditionpublished1998Fiftheditionpublished2002Sixtheditionpublished2005Seventheditionpublished2008PrenticeHallEurope1987,1991,1995,1997PearsonEducationLimited2002,2005,2008TherightsofDerekTorrington,LauraHallandStephenTaylortobeidentifiedasauthorsofthisworkhavebeenassertedbytheminaccordancewiththeCopyright,DesignsandPatentsAct1988.Allrightsreserved.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinanyformorbyanymeans,electronic,mechanical,photocopying,recordingorotherwise,withouteitherthepriorwrittenpermissionofthepublisheroralicencepermittingrestrictedcopyingintheUnitedKingdomissuedbytheCopyrightLicensingAgencyLtd,SaffronHouse,6–10KirbyStreet,LondonEC1N8TS.Alltrademarksusedhereinarethepropertyoftheirrespectiveowners.Theuseofanytrademarkinthistextdoesnotvestintheauthororpublisheranytrademarkownershiprightsinsuchtrademarks,nordoestheuseofsuchtrademarksimplyanyaffiliationwithorendorsementofthisbookbysuchowners.ISBN:978-0-273-71075-2BritishLibraryCataloguing-in-PublicationDataAcataloguerecordforthisbookisavailablefromtheBritishLibrary109876543211110090807Typesetin10/12.5SabonMTby35PrintedandboundbyMatevCromsArtesGraficas,SpainThepublisher’spolicyistousepapermanufacturedfromsustainableforests.HUMR_A01.qxd10/11/0710:02AMPageiv.GuidedtourxviPrefacexixAcknowledgementsxxiPart1Introduction11.Thenatureofhumanresourcemanagement32.Strategichumanresourcemanagement303.Planning:jobsandpeople504.Theinternationaldimension72Part1Focusonskills93Part2Resourcing1055.Strategicaspectsofresourcing1076.Contracts,contractorsandconsultants1237.Recruitment1458.Selectionmethodsanddecisions1679.Staffretention19110.Endingthecontract210Part2Focusonskills231Part3Performance25111.Strategicaspectsofperformance25312.Organisationalperformance:knowledgeandlearning27113.Employeeperformancemanagement29314.Leadershipandchange31715.Managingabsenceandattendance337Part3Focusonskills357vBriefcontentsHUMR_A01.qxd10/11/0710:02AMPagev.Part4Development37516.Strategicaspectsofdevelopment37717.Context,competenceandcompetencies39318.Learninganddevelopment41219.Careerdevelopment440Part4Focusonskills465Part5Employeerelations48320.Strategicaspectsofemployeerelations48521.Employeeinvolvement51022.Health,safetyandwelfare52623.Equality:thelegalframework54724.Equalopportunitiesanddiversity56925.Grievanceanddiscipline595Part5Focusonskills615Part6Reward63126.Strategicaspectsofreward63327.Salaries65328.Incentives67629.Pensionsandbenefits697Part6Focusonskills716Part7Emergingissues73730.Ethicsandcorporatesocialresponsibility73931.Work-lifebalance75932.ThechangingHRfunction78233.Informationtechnologyandhumancapitalmeasurement80734.Thefutureofwork828Part7Focusonskills845Glossary858Index865BriefcontentsviHUMR_A01.qxd10/11/0710:02AMPagevi.SupportingresourcesVisitwww.pearsoned.co.uk/torringtontofindvaluableonlineresourcesCompanionWebsiteforstudents•Over250multiplechoicequestionstotestyourunderstanding•Extracasestudiesandexercises•Extensivelinkstovaluableresourcesontheweb•AnonlineglossarytoexplainkeytermsForinstructors•Complete,downloadableInstructor’sManual•Over1,000PowerPointslidesthatcanbedownloadedandusedforpresentations•TestbankofquestionmaterialAlso:TheCompanionWebsiteprovidesthefollowingfeatures:•Searchtooltohelplocatespecificitemsofcontent•E-mailresultsandprofiletoolstosendresultsofquizzestoinstructors•OnlinehelpandsupporttoassistwithwebsiteusageandtroubleshootingFormoreinformationpleasecontactyourlocalPearsonEducationsalesrepresentativeorvisitwww.pearsoned.co.uk/torringtonHUMR_A01.qxd10/11/0710:02AMPagevii.PearsonCustompublishingOurCustompublishingprogrammeallowsacademicstopickandchoosecontentfromoneormorePearsonEducationtextsfortheircourseandcombineitintoadefinitivecoursetext.HerearesomecommonexamplesofCustomsolutionswhichhavehelpedover500coursesacrossEurope:•Differentchaptersfromacrossourpublishingimprintscombinedintoonebook•Lecturer’sownmaterialcombinedtogetherwithtextbookchaptersorpublishedinaseparatebooklet•Thirdpartycasesandarticlesthatyouarekeenforyourstudentstoreadaspartofthecourse•OranycombinationoftheaboveThePearsonEducationCustomtextpublishedforyourcourseisprofessionallyproducedandbound-justasyouwouldexpectfromanormalPearsonEducationtext.Youcanevenchooseyourowncoverdesignandaddyouruniversitylogo.SincemanyofourtitleshaveonlineresourcesaccompanyingthemwecanevenbuildaCustomwebsitethatmatchesyourcoursetext.Whateveryourchoice,ourdedicatedEditorialandProductionteamswillworkwithyouthroughouttheprocess,rightuntilyoureceiveacopyofyourCustomtext.SomelecturersteachingHumanResourceManagementhavefoundthattheflexibilityofCustompublishinghasallowedthemtoincludeadditionalmaterialoncertainaspectsoftheircourse.Togiveyouanideaofcombinationswhichhaveprovedpopular,hereisalistofsubjectareasinwhichPearsonEducationpublishoneormorekeytextsthatcouldprovideextrachapterstomatchtheemphasisofyourcourse:•HumanResourceManagement•Employment/IndustrialRelations•HumanResourceDevelopment•HumanResourceStrategy•OrganisationalBehaviour•LeadershipandChangeManagement•ManagementSkillsFormoredetailsonanyofthesebooksortobrowseothermaterialfromourentireportfolio,pleasevisit:www.pearsoned.co.ukIf,onceyouhavehadtimetoreviewthistitle,youfeelCustompublishingmightbenefityouandyourcourse,pleasedogetincontact.Howeverminor,ormajorthechange–wecanhelpyouout.Youcancontactusat:www.pearsoncustom.co.ukorviayourlocalrepresentativeat:www.pearsoned.co.uk/replocatorviiiHUMR_A01.qxd10/11/0710:02AMPageviii.ixContentsGuidedtourxviPrefacexixAcknowledgementsxxiPart1Introduction11Thenatureofhumanresourcemanagement3Humanresourcemanagementforthetwenty-firstcentury4Businesses,organisationsandhumanresourcemanagement5Defininghumanresourcemanagement6TheevolutionofpersonnelandHRmanagement11HRMandtheachievementoforganisationaleffectiveness15DebatesinHRM16Aphilosophyofhumanresourcemanagement25Summarypropositions26Generaldiscussiontopics27Furtherreading27References272Strategichumanresourcemanagement30Strategichumanresourcemanagementandhumanresourcestrategy31ThelinkbetweenbusinessandHRstrategy32Theoreticalperspectivesofstrategichumanresourcemanagement35Summarypropositions46Generaldiscussiontopics46Furtherreading46References473Planning:jobsandpeople50ThecontributionandfeasibilityofHRplanning51Thescopeofhumanresourceplanning53Analysingtheenvironment54Forecastingfuturehumanresourceneeds58Analysingthecurrentsituationandprojectingforward61Reconciliation,decisionsandplans65Summarypropositions69Generaldiscussiontopics69Furtherreading70References704Theinternationaldimension72Internationalhumanresourcemanagement75Culturaldifferencesinmanagement77Internationalcommunicationandcoordination83Summarypropositions90Generaldiscussiontopics90Furtherreading90Weblinks91References91HUMR_A01.qxd10/11/0710:02AMPageix.ContentsxPart1Focusonskills93Interactiveskill1:Face-to-faceskills93Summarypropositions101Generaldiscussiontopics101Furtherreading101Weblinks102References102ReviewofPart1102Part1casestudyproblem104Part2Resourcing1055Strategicaspectsofresourcing107Respondingtolabourmarkettrends108Analysinglabourmarkets111Flexibleresourcingchoices114Readymadeorhomegrown?118Summarypropositions120Generaldiscussiontopics121Furtherreading121References1216Contracts,contractorsandconsultants123Contractsofemployment124Workingpatterns126Flexibleworkinghours129Atypicalcontractualarrangements131Consultants137Outsourcing140Summarypropositions142Generaldiscussiontopics143Furtherreading143References1437Recruitment145Determiningthevacancy147Internalrecruitment149Methodsofrecruitment150Therecruitmentmethodscompared151Recruitmentadvertising151E-recruitment155Recruitingoverseas158Employerbranding159Controlandevaluation161Correspondence161Shortlisting163Summarypropositions164Generaldiscussiontopics164Furtherreading165References1658Selectionmethodsanddecisions167Selectionasatwo-wayprocess168Selectioncriteriaandthepersonspecification169Choosingselectionmethods171Selectionmethods171Finalselectiondecisionmaking186Validationofselectionprocedures187Summarypropositions188Generaldiscussiontopics188Furtherreading188References1899Staffretention191Turnoverratesandtrends192Theimpactofstaffturnover194Turnoveranalysisandcosting196Staffretentionstrategies200Summarypropositions206Generaldiscussiontopics207Furtherreading207References20710Endingthecontract210Unfairdismissal211Constructivedismissal225HUMR_A01.qxd10/11/0710:02AMPagex.xiContentsCompensationfordismissal226Wrongfuldismissal227Notice228Summarypropositions228Generaldiscussiontopics229Furtherreading229References229Legalcases230Part2Focusonskills231Interactiveskill2:Selectioninterviewing231Practicalexerciseinselectioninterviewing243Summarypropositions244Generaldiscussiontopics244Furtherreading244Weblinks245References245ReviewofPart2246Part2casestudyproblem248Part3Performance25111Strategicaspectsofperformance253Achangeinperspective:fromemploymenttoperformance254Influencesonourunderstandingofperformance255Dopeople-managementprocessescontributetohighperformance?256HowdoHRpoliciesandpracticesaffectperformance?259CurrentdirectionsinHRM-performancethinking264Majorperformanceinitiatives265Summarypropositions266Generaldiscussiontopics267Furtherreading267References26712Organisationalperformance:knowledgeandlearning271Organisationalperformance‘initiatives’272Learningorganisations273Knowledgemanagement281Managingknowledge283Summarypropositions289Generaldiscussiontopics289Furtherreading289References29013Employeeperformancemanagement293Performancemanagementandperformanceappraisal294Stagesinaperformancemanagementsystem299Individualversusteamperformancemanagement304Implementationandcritiqueofperformancemanagement306360-DegreeFeedback308Summarypropositions312Generaldiscussiontopics313Furtherreading313References31414Leadershipandchange317Leadershipandmanagement318Whatarethetraitsofleadersandeffectiveleaders?319Whatisthe‘bestwaytolead’?Leadershipstylesandbehaviours321Doleadersneeddifferentstylesfordifferentsituations?323Dowereallyneedheroes?326Leadershipandchange329Summarypropositions333Generaldiscussiontopics334HUMR_A01.qxd10/11/0710:02AMPagexi.ContentsxiiFurtherreading334References33515Managingabsenceandattendance337Thenationalcontext338Theorganisationalcontext340Processandcausesofabsence341Managingforattendance343Summarypropositions354Generaldiscussiontopics354Furtherreading354References355Part3Focusonskills357Interactiveskill3:Appraisalinterviewing357Summarypropositions368Generaldiscussiontopics369Furtherreading369Weblinks369References370ReviewofPart3371Part3casestudyproblem:BakersfieldUniversity372Part4Development37516Strategicaspectsofdevelopment377Thenationalpictureandstrategy379OrganisationalstrategyandHRdevelopmentstrategy382TheexternallabourmarketandHRstrategicintegration385Traininganddevelopmentroles386Summarypropositions389Generaldiscussiontopics390Furtherreading390References39017Context,competenceandcompetencies393Nationaltrainingframework394CompetencesandNVQs399Behaviouralcompetencies403Summarypropositions409Generaldiscussiontopics410Furtherreading410References41018Learninganddevelopment412Thenatureoflearning413Practicalcharacteristicsoflearninganddevelopment414Methodsoflearninganddevelopment420Evaluationoftraininganddevelopment434Summarypropositions435Generaldiscussiontopics436Furtherreading436References43719Careerdevelopment440Howandwhyarecareerschanging?442Definitionsandimportanceofcareerdevelopment446Understandingcareers447Individualcareermanagement452Organisationalsupportforcareerdevelopment456Summarypropositions461Generaldiscussiontopics461Furtherreading461References462Part4Focusonskills465Interactiveskill4:Coachingandpresentation465Summarypropositions477Generaldiscussiontopics478Furtherreading478HUMR_A01.qxd10/11/0710:02AMPagexii.xiiiContentsWeblinks478References478ReviewofPart4479Part4casestudyproblem:Micropower480Part5Employeerelations48320Strategicaspectsofemployeerelations485Keytrendsinemployeerelations486Strategicchoices492Unionrecognitionandderecognition497Thestudyofemployeerelations503Internationalperspectives504Summarypropositions506Generaldiscussiontopics506Furtherreading506References50721Employeeinvolvement510Terminology511Informationsharing513Consultation517Thelegaldutytoconsult519Co-determination522Summarypropositions524Generaldiscussiontopics524Furtherreading524References52522Health,safetyandwelfare526HRMandhealth,safetyandwelfare527Healthandsafetylaw529Managingstressandemotionalwelfare536Managingphysicalwelfare540Occupationalhealthservices543Summarypropositions544Generaldiscussiontopics544Furtherreading544References545Legalcases54623Equality:thelegalframework547Discriminationongroundsofsexormaritalstatus549Racediscrimination554Disabilitydiscrimination556Discriminationongroundsofsexualorientation559Discriminationongroundsofreligionorbelief561Agediscriminationlaw562Tradeuniondiscrimination563Part-timeworkers564Fixed-termworkers565Ex-offenders565Summarypropositions566Generaldiscussiontopics567Furtherreading567References568Legalcases56824Equalopportunitiesanddiversity569Currentemploymentexperiencesofsociallydefinedminoritygroups570Differentapproachestoequality576Implicationsfororganisations584Summarypropositions590Generaldiscussiontopics590Furtherreading590References59125Grievanceanddiscipline595TheMilgramexperimentswithobedience597Whatdowemeanbydiscipline?600Whatdowemeanbygrievance?602Theframeworkoforganisationaljustice603Grievanceprocedure608Disciplinaryproce

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