下载

2下载券

加入VIP
  • 专属下载特权
  • 现金文档折扣购买
  • VIP免费专区
  • 千万文档免费下载

上传资料

关闭

关闭

关闭

封号提示

内容

首页 ISOTS16949-2002(ENGLISH)

ISOTS16949-2002(ENGLISH).pdf

ISOTS16949-2002(ENGLISH)

gonghui
2010-01-19 0人阅读 举报 0 0 暂无简介

简介:本文档为《ISOTS16949-2002(ENGLISH)pdf》,可适用于考试题库领域

ReferencenumberISOTS:(E)©ISOTECHNICALSPECIFICATIONISOTSSecondeditionQualitymanagementsystemsParticularrequirementsfortheapplicationofISO:forautomotiveproductionandrelevantservicepartorganizationsSystèmesdemanagementdelaqualitéExigencesparticulièrespourl'applicationdel'ISO:pourlaproductiondesérieetdepiècesderechangedansl'industrieautomobileISOTS:(E)PDFdisclaimerThisPDFfilemaycontainembeddedtypefacesInaccordancewithAdobe'slicensingpolicy,thisfilemaybeprintedorviewedbutshallnotbeeditedunlessthetypefaceswhichareembeddedarelicensedtoandinstalledonthecomputerperformingtheeditingIndownloadingthisfile,partiesacceptthereintheresponsibilityofnotinfringingAdobe'slicensingpolicyTheISOCentralSecretariatacceptsnoliabilityinthisareaAdobeisatrademarkofAdobeSystemsIncorporatedDetailsofthesoftwareproductsusedtocreatethisPDFfilecanbefoundintheGeneralInforelativetothefilethePDFcreationparameterswereoptimizedforprintingEverycarehasbeentakentoensurethatthefileissuitableforusebyISOmemberbodiesIntheunlikelyeventthataproblemrelatingtoitisfound,pleaseinformtheCentralSecretariatattheaddressgivenbelow©ISOAllrightsreservedUnlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISOattheaddressbeloworISO'smemberbodyinthecountryoftherequesterISOcopyrightofficeCasepostale•CHGenevaTelFaxEmailcopyrightisochWebwwwisochPrintedinSwitzerlandThecontentinsidetheboxedtextofthisdocumentisISO:textandisprotectedbytheabovecopyrightstatementThetextoutsidetheboxeshasbeenoriginatedbytheInternationalAutomotiveTaskForceCopyrightforthistextisheldbyANFIA,CCFAFIEV,SMMT,VDA(seebelow)andthecarmanufacturersDaimlerChrysler,FordMotorCompany,GeneralMotorsCorpNeitherthisTechnicalSpecificationnoranyextractfromitmaybereproducedinaretrievalsystemortransmittedinanyformorbyanymeans,electronic,photocopying,recordingorotherwisewithoutpriorwrittenpermissionbeingsecuredRequestsforpermissiontoreproduceandortranslatenonboxedtextshouldbeaddressedtooneoftheaddressesbelow:InternationalAutomotiveOversightBureau(IAOBUSA)AssociazioneNazionaleFraIndustrieAutomobilistiche(ANFIAItaly)ComitédesConstructeursFrançaisd'Automobiles(CCFAFrance)FédérationdesIndustriesdesÉquipementspourVéhicules(FIEVFrance)SocietyofMotorManufacturersandTraders(SMMTUK)VerbandderAutomobilindustrieQualitätsmanagementCenter(VDAQMCGermany)ii©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedISOTS:(E)©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservediiiContentsPageForewordviiRemarksforcertificationviiiIntroductionixGeneralixProcessapproachixRelationshipwithISOxiIATFGuidancetoISOTS:xiCompatibilitywithothermanagementsystemsxiGoalofthisTechnicalSpecificationxiiScopeGeneralApplicationNormativereferenceTermsanddefinitionsTermsanddefinitionsfortheautomotiveindustryQualitymanagementsystemGeneralrequirementsGeneralrequirementsSupplementalDocumentationrequirementsGeneralQualitymanualControlofdocumentsEngineeringspecificationsControlofrecordsRecordsretentionManagementresponsibilityManagementcommitmentProcessefficiencyCustomerfocusQualitypolicyPlanningQualityobjectivesQualityobjectivesSupplementalQualitymanagementsystemplanningResponsibility,authorityandcommunicationResponsibilityandauthorityResponsibilityforqualityManagementrepresentativeCustomerrepresentativeInternalcommunicationManagementreviewGeneralQualitymanagementsystemperformanceISOTS:(E)iv©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedReviewinputReviewinputSupplementalReviewoutputResourcemanagementProvisionofresourcesHumanresourcesGeneralCompetence,awarenessandtrainingProductdesignskillsTrainingTrainingonthejobEmployeemotivationandempowermentInfrastructurePlant,facilityandequipmentplanningContingencyplansWorkenvironmentPersonnelsafetytoachieveproductqualityCleanlinessofpremisesProductrealizationPlanningofproductrealizationPlanningofproductrealizationSupplementalAcceptancecriteriaConfidentialityChangecontrolCustomerrelatedprocessesDeterminationofrequirementsrelatedtotheproductCustomerdesignatedspecialcharacteristicsReviewofrequirementsrelatedtotheproductReviewofrequirementsrelatedtotheproductSupplementalOrganizationmanufacturingfeasibilityCustomercommunicationCustomercommunicationSupplementalDesignanddevelopmentDesignanddevelopmentplanningMultidisciplinaryapproachDesignanddevelopmentinputsProductdesigninputManufacturingprocessdesigninputSpecialcharacteristicsDesignanddevelopmentoutputsProductdesignoutputsSupplementalManufacturingprocessdesignoutputDesignanddevelopmentreviewMonitoringDesignanddevelopmentverificationDesignanddevelopmentvalidationDesignanddevelopmentvalidationSupplementalISOTS:(E)©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedvPrototypeprogrammeProductapprovalprocessControlofdesignanddevelopmentchangesPurchasingPurchasingprocessRegulatoryconformitySupplierqualitymanagementsystemdevelopmentCustomerapprovedsourcesPurchasinginformationVerificationofpurchasedproductIncomingproductqualitySuppliermonitoringProductionandserviceprovisionControlofproductionandserviceprovisionControlplanWorkinstructionsVerificationofjobsetupsPreventiveandpredictivemaintenanceManagementofproductiontoolingProductionschedulingFeedbackofinformationfromserviceServiceagreementwithcustomerValidationofprocessesforproductionandserviceprovisionValidationofprocessesforproductionandserviceprovisionSupplementalIdentificationandtraceabilityIdentificationandtraceabilitySupplementalCustomerpropertyCustomerownedproductiontoolingPreservationofproductStorageandinventoryControlofmonitoringandmeasuringdevicesMeasurementsystemanalysisCalibrationverificationrecordsLaboratoryrequirementsInternallaboratoryExternallaboratoryMeasurement,analysisandimprovementGeneralIdentificationofstatisticaltoolsKnowledgeofbasicstatisticalconceptsMonitoringandmeasurementCustomersatisfactionCustomersatisfactionSupplementalInternalauditQualitymanagementsystemauditManufacturingprocessauditProductauditISOTS:(E)vi©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedInternalauditplansInternalauditorqualificationMonitoringandmeasurementofprocessesMonitoringandmeasurementofmanufacturingprocessesMonitoringandmeasurementofproductLayoutinspectionandfunctionaltestingAppearanceitemsControlofnonconformingproductControlofnonconformingproductSupplementalControlofreworkedproductCustomerinformationCustomerwaiverAnalysisofdataAnalysisanduseofdataImprovementContinualimprovementContinualimprovementoftheorganizationManufacturingprocessimprovementCorrectiveactionProblemsolvingErrorproofingCorrectiveactionimpactRejectedproducttestanalysisPreventiveactionAnnexA(normative)ControlplanAPhasesofthecontrolplanAElementsofthecontrolplanBibliographyNOTEInthistableofcontents,ISO:headingsarenormaltypeface,IATFheadingsareinitalicsISOTS:(E)©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedviiForewordISO(theInternationalOrganizationforStandardization)isaworldwidefederationofnationalstandardsbodies(ISOmemberbodies)TheworkofpreparingInternationalStandardsisnormallycarriedoutthroughISOtechnicalcommitteesEachmemberbodyinterestedinasubjectforwhichatechnicalcommitteehasbeenestablishedhastherighttoberepresentedonthatcommitteeInternationalorganizations,governmentalandnongovernmental,inliaisonwithISO,alsotakepartintheworkISOcollaboratescloselywiththeInternationalElectrotechnicalCommission(IEC)onallmattersofelectrotechnicalstandardizationInternationalStandardsaredraftedinaccordancewiththerulesgivenintheISOIECDirectives,PartThemaintaskoftechnicalcommitteesistoprepareInternationalStandardsDraftInternationalStandardsadoptedbythetechnicalcommitteesarecirculatedtothememberbodiesforvotingPublicationasanInternationalStandardrequiresapprovalbyatleastofthememberbodiescastingavoteInothercircumstances,particularlywhenthereisanurgentmarketrequirementforsuchdocuments,atechnicalcommitteemaydecidetopublishothertypesofnormativedocument:anISOPubliclyAvailableSpecification(ISOPAS)representsanagreementbetweentechnicalexpertsinanISOworkinggroupandisacceptedforpublicationifitisapprovedbymorethanofthemembersoftheparentcommitteecastingavoteanISOTechnicalSpecification(ISOTS)representsanagreementbetweenthemembersofatechnicalcommitteeandisacceptedforpublicationifitisapprovedbyofthemembersofthecommitteecastingavoteAnISOPASorISOTSisreviewedafterthreeyearswithaviewtodecidingwhetheritshouldbeconfirmedforafurtherthreeyears,revisedtobecomeanInternationalStandard,orwithdrawnInthecaseofaconfirmedISOPASorISOTS,itisreviewedagainaftersixyearsatwhichtimeithastobeeithertransposedintoanInternationalStandardorwithdrawnISOTS:waspreparedbytheInternationalAutomotiveTaskForce(IATF)andJapanAutomobileManufacturersAssociation,Inc(JAMA),withsupportfromISOTC,QualitymanagementandqualityassuranceThissecondeditionofISOTScancelsandreplacesthefirstedition(ISOTS:),whichhasbeentechnicallyrevisedBoxedtextisoriginalISO:textThesectorspecificsupplementalrequirementsareoutsidetheboxesInthisTechnicalSpecification,theword“shall”indicatesarequirementTheword“should”indicatesarecommendationParagraphsmarked“NOTE”areforguidanceinunderstandingorclarifyingtheassociatedrequirementWheretheterm“suchas”isused,anysuggestionsgivenareforguidanceonlyAnnexAformsanormativepartofthisTechnicalSpecificationISOTS:(E)viii©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedRemarksforcertificationThecertificationtothisTechnicalSpecification,includingcustomerspecificrequirementsifany,isrecognizedbythecustomermembersofIATFwhenachievedaccordingtotheIATFcertificationscheme(seethe“RulesforachievingIATFrecognition”)DetailscanbeobtainedattheaddressesofthelocaloversightbodiesofIATFcitedbelow:AssociazioneNazionaleFraIndustrieAutomobilistiche(ANFIA)Website:wwwanfiaitemail:anfiaanfiaitInternationalAutomotiveOversightBureau(IAOB)Website:wwwiaoborgemail:qualityiaoborgFédérationdesIndustriesdesÉquipementspourVéhicules(FIEV)ComitédesConstructeursFrançaisd'Automobiles(CCFA)Website:wwwiatffrancecomemail:iatfiatfFrancecomSocietyofMotorManufacturersandTradersLtd(SMMTLtd)Website:wwwsmmtcoukemail:qualitysmmtcoukVerbandderAutomobilindustrieQualitätsmanagementCenter(VDAQMC)Website:wwwvdaqmcdeemail:infovdaqmcdeISOTS:(E)©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedixIntroductionGeneralISO:,QualitymanagementsystemsRequirementsIntroductionGeneralTheadoptionofaqualitymanagementsystemshouldbeastrategicdecisionofanorganizationThedesignandimplementationofanorganization'squalitymanagementsystemisinfluencedbyvaryingneeds,particularobjectives,theproductsprovided,theprocessesemployedandthesizeandstructureoftheorganizationItisnottheintentofthisInternationalStandardtoimplyuniformityinthestructureofqualitymanagementsystemsoruniformityofdocumentationThequalitymanagementsystemrequirementsspecifiedinthisInternationalStandardarecomplementarytorequirementsforproductsInformationmarked“NOTE”isforguidanceinunderstandingorclarifyingtheassociatedrequirementThisInternationalStandardcanbeusedbyinternalandexternalparties,includingcertificationbodies,toassesstheorganization'sabilitytomeetcustomer,regulatoryandtheorganization'sownrequirementsThequalitymanagementprinciplesstatedinISOandISOhavebeentakenintoconsiderationduringthedevelopmentofthisInternationalStandardProcessapproachISO:,QualitymanagementsystemsRequirementsProcessapproachThisInternationalStandardpromotestheadoptionofaprocessapproachwhendeveloping,implementingandimprovingtheeffectivenessofaqualitymanagementsystem,toenhancecustomersatisfactionbymeetingcustomerrequirementsForanorganizationtofunctioneffectively,ithastoidentifyandmanagenumerouslinkedactivitiesAnactivityusingresources,andmanagedinordertoenablethetransformationofinputsintooutputs,canbeconsideredasaprocessOftentheoutputfromoneprocessdirectlyformstheinputtothenextTheapplicationofasystemofprocesseswithinanorganization,togetherwiththeidentificationandinteractionsoftheseprocesses,andtheirmanagement,canbereferredtoasthe“processapproach”Anadvantageoftheprocessapproachistheongoingcontrolthatitprovidesoverthelinkagebetweentheindividualprocesseswithinthesystemofprocesses,aswellasovertheircombinationandinteractionWhenusedwithinaqualitymanagementsystem,suchanapproachemphasizestheimportanceofa)understandingandmeetingrequirements,b)theneedtoconsiderprocessesintermsofaddedvalue,c)obtainingresultsofprocessperformanceandeffectiveness,andd)continualimprovementofprocessesbasedonobjectivemeasurementISOTS:(E)x©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedThemodelofaprocessbasedqualitymanagementsystemshowninFigureillustratestheprocesslinkagespresentedinclausestoThisillustrationshowsthatcustomersplayasignificantroleindefiningrequirementsasinputsMonitoringofcustomersatisfactionrequirestheevaluationofinformationrelatingtocustomerperceptionastowhethertheorganizationhasmetthecustomerrequirementsThemodelshowninFigurecoversalltherequirementsofthisInternationalStandard,butdoesnotshowprocessesatadetailedlevelNOTEInaddition,themethodologyknownas“PlanDoCheckAct”(PDCA)canbeappliedtoallprocessesPDCAcanbebrieflydescribedasfollowsPlan:establishtheobjectivesandprocessesnecessarytodeliverresultsinaccordancewithcustomerrequirementsandtheorganization'spoliciesDo:implementtheprocessesCheck:monitorandmeasureprocessesandproductagainstpolicies,objectivesandrequirementsfortheproductandreporttheresultsAct:takeactionstocontinuallyimproveprocessperformanceFigureModelofaprocessbasedqualitymanagementsystemISOTS:(E)©ISO–Allrightsreserved©ANFIA,©CCFAFIEV,©SMMT,©VDA,©DaimlerChrysler,FordMotorCompany,GeneralMotorsCorp–AllrightsreservedxiRelationshipwithISOISO:,QualitymanagementsystemsRequirementsRelationshipwithISOThepresenteditionsofISOandISOhavebeendevelopedasaconsistentpairofqualitymanagementsystemstandardswhichhavebeendesignedtocomplementeachother,butcanalsobeusedindependentlyAlthoughthetwoInternationalStandardshavedifferentscopes,theyhavesimilarstructuresinordertoassisttheirapplicationasaconsistentpairISOspecifiesrequirementsforaqualitymanagementsystemthatcanbeusedforinternalapplicationbyorganizations,orforcertification,orforcontractualpurposesItfocusesontheeffectivenessofthequalitymanagementsysteminmeetingcustomerrequirementsISOgivesguidanceonawiderrangeofobjectivesofaqualitymanagementsystemthandoesISO

用户评价(0)

关闭

新课改视野下建构高中语文教学实验成果报告(32KB)

抱歉,积分不足下载失败,请稍后再试!

提示

试读已结束,如需要继续阅读或者下载,敬请购买!

文档小程序码

使用微信“扫一扫”扫码寻找文档

1

打开微信

2

扫描小程序码

3

发布寻找信息

4

等待寻找结果

我知道了
评分:

/48

ISOTS16949-2002(ENGLISH)

VIP

在线
客服

免费
邮箱

爱问共享资料服务号

扫描关注领取更多福利