SHERATON喜来登酒店英语培训

Does this room also have a Chapter 1. Courtesy English Unit 1： GREETING & FAREWELLS ​ VOCABULARY ​ PHRASES ON THE JOB Good morning Good afternoon Good evening Welcome back Hi 早上好 下午好 晚上好 欢迎回来 嗨 Hello How do you do? How are you? Fine, thank you, and you? 你好 你好 你好吗？ 很好，谢谢，你呢？ Fine, thanks, and you? Good-bye Good night Good-bye for now 很好，谢谢，你呢？ 再见 晚安 再见 It was nice to see you again. Have a good evening See you later. It was nice seeing you. 很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。 Have a good weekend Have a safe trip Have a good day Hope to see you again 周末愉快。 一路平安。 祝您愉快。 希望再见到您。 Thank you for coming (Thanks for coming) Look forward to seeing you again 感谢光临。 盼望再见到您。 ​ LISTEN TO THE CONVERSATION Listen to the guest and then fill the gap in each sentence. The guest’s name is . The staff’s name is . The guest will today. He’ll live in next time he comes. ​ TALKING TO THE GUEST Staff : Good morning. Mr. Smith. How are you today>? Guest: Good morning. Jane. I’m fine, thanks, and you? Staff : I’m fine too. Are you checking-out today? Guest: yes, I think so Staff : Did you enjoy your stay here? Guest: Yes, I did. Staff : I hope our service is to your satisfaction Guest: Sure. I’m very pleased with everything here. Staff : Thank you. I wish you a nice trip home and look forward to seeing you again. Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin. PAIR WORK Find a partner and play the roles of the staff and the guest who will be on holiday soon. OXFORD HUMOUR The more I study, the more I know. The more I know, the more I forget. The more I forget, the less I know. So why study? UNIT 2: INTRODUCTIONS VOCABULARY PHRASES ON THE JOB My name is John Smith It’s nice to meet you. It’s nice meeting you. 我叫约翰.史密斯。 很高兴见到您。 很高兴见到您。 I’m Mary Copper I’m pleased to meet you I’m glad to meet you. 我叫玛丽.库伯。 很高兴见到您。 很高兴见到您。 Let me introduce you to John Smith I’d like to introduce you to Mary Copper. 我把你介绍给约翰.史密斯。 我想把你介绍给玛丽。 I’d like you to meet Mr. Thomson. I don’t think we’ve met before 希望你认识一下托玛斯先生。 我想我们以前没见过。 Have we met before? You’re new here, aren’t you? 我们以前见过面吗？ 你是新来的，对吗？ LISTEN TO THE CONVERSATION TALKING TO THE GUEST： Staff : Good morning, sir, May I know your name? Guest: Certainly. My name is John Smith Staff : Would you please spell your last name? Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson. Staff : How do you do Mr. Parkinson? Welcome to our hotel Guest: How do you do? Very nice to meet you. Staff : Hope you’ll enjoy you stay here. Guest: I think I will Staff : See you later. Guest: See you. PAIR WORK Introduce yourself to a partner. EXERCISE Put in articles where needed. A: Would you like cold milk? B: Yes, please. I’d like glass of beer if you’ve got it. A: I’ll go and have a look in kitchen. Yes, there’s bottle here, but it isn’t cold B: Never mind. Can I have piece of ice in it? A: Sure. There is quite a lot in refrigerator. IDIOMS： No pain no gain. As busy as a bee. Hand and foot. As proud as a peacock. As hungry as a wolf Beat about the bush. UNIT 3: APOLOGIES VOCABULARY PHRASES ON THE JOB Excuse me I’m sorry please forgive me. That’s Ok 打扰一下。 对不起。 请原谅。 没什么。 I do apologize That’s all right Please accept our apology. 我很抱歉。 没关系。 请接受我们的 歉意。 Would you please wait a moment? Would you mind waiting a second? 请稍等好吗？ 请稍等好吗？ I didn’t mean for that to happen. I assure you it won’t happen again. 我是不想出这种事的。 我向您保证以后不再发生这种事。 TALKING TO THE GUEST Guest: Excuse me. I think there is a mistake in my bill.. Staff : I’m sorry to hear that. I’ll check for you right away. Would you please wait a moment? Guest: OK. ( a moment later) Staff : I do applogize, Mr. Smith. There is a mistake in your bill. I assure you it won’t happen again. Guest: Well, that’s all right EXERCISE Put in the missing word. Mr and Mrs Miller are from Austria. They often go shopping without their German guide.But they can’t to the taxi driver as they can a word of Chinese.They don’t know how to him where they want to go. And the driver doesn’t know how to to them because he dosen’t German. Mr. Miller to himself. “ I wish I could some Chinese.” UNIT 4: OFFERING HELP VOCABULARY PHRASES ON THE JOB Anything I can do for you? If there’s anything I can do to help, please let me know. 我能为您做些什么？ 如果有我能帮忙的话，请告诉我。 Can I help you? If I can be of assistance. Please do not hesitate. 我能帮忙吗？ 如果要我帮忙，别犹豫，尽管讲。 Do you need any help? I’d be very glad to help you. 要帮忙吗？ 很高兴认识你。 Can I give you a hand? If you wouldn’t mind. 要帮忙吗？ 如果你不介意。 If you don’t mind. If it’s no trouble 如果你不介意。 如果不麻烦的话。 There’s no h urry please take your time 不着急。 不着急。 Going up? Going down. 上楼吗？ 下楼。 LISTEN TO THE CONVERSATION Staff : Excuse me, May I help you? Guest: Yes, I’m looking for my room. Staff : May I know your room number, please? Guest: Yes, my room number is 358. Staff : That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room. Guest: Thank you. It’s very kind of you. Staff : It’s my pleasure to serve you. Please enjoy your stay. Guest: Yes. I will. Staff : Going up, sir? Guest: Yes Staff : Watch your steps, please, The floor is wet. Guest: OK, Thank you.. Staff : By the way, may I help you with your luggage? Guest: Sure, That’s very kind of you. Staff : You’re most welcome PAIR WORK Find a partner and play the roles of the guest and the staff. The guest wants to find the fitness center. EXERCISE Put little, a little, few or a few into the sentences. We need more staff There is milk left. Go and get some. He asked for more salt. UNIT 5: THANKS AND REPLIES VOCABULARY Repair 修理 kitchen 厨房 wire 电线light 灯 noisy 吵 indeed 的确by the way顺便说一下 Electrician 电器师 colleague 同事 as soon as possible 尽可能早help sb with sth帮助某人做某事 PHRASE ON THE JOB Thanks Thank you very much Thank you ever so much 谢谢。 非常感谢。 太感谢了。 I appreciate that/it That’s very kind of you. You are so sweet 我很感激。 你太好了。 你真甜。 Thank you just the same You’re most welcome It’s my pleasure to serve you. 同样得感谢您。 不客气。 很荣幸为您服务 。 That’s quite all right I’m pleased to be of services of you I know next to nothing. 一点儿关系也没有。 愿意为您效劳。 我几乎一窍不通。 LISTEN TO THE CONVERSATION Listen to the talk between the guest and the staff an then decide whether the following statements are right or wrong. The problem is in the bedroom. One of the lights is broken. Something is wrong with the TV as well. The electrician will repair the TV right away. TALKING TO THE GUEST Staff : Good afternoon. Miss Thomson. I’m here to repair your light. Guest: That’s very nice. It’s this one in the kitchen. It doesn’t work Staff : Let me have a look. Oh, a wire is loose. Now, it’s all right. Guest: Yes, it is. Thank you very much indeed. Staff : It’s my pleasure. Guest: By the way, my telephone is too noisy. Could you please help me with this? Staff : Sorry, I’m an electrician. I know next to nothing about telephone. But I’ll call my colleague to come as soon as possible. Guest : OK. Thank you just the same. Staff : Not at all. Good-bye, Mrs. Thomson. Guest : Good-bye PAIR WORK Find a partner and play the roles of the guest and the staff. The guest wants a baby cot. EXERCISE Put the verbs into correct tenses: A: Which country (be) you from, Ms. Miller? B: I (be) from Brazil. A: Did you (come) yesterday? B: No. I (come) the day before yesterday. A: So you (stay) here from 2 nights B: Yes, and I leave for home tomorrow. UNIT 6： REQUESTS AND REPLIES VOCABULARY Favour 喜欢 over there 在那边 do sb a favour 为某人帮助 next to 紧挨者 look for 寻找 request 要求 对教师党员的评价套管和固井爆破片与爆破装置仓库管理基本要求三甲医院都需要复审吗 Easy 容易 reply 回答 trouble 麻烦 problem问题 PHRASES ON THE JOB Would you please do me a favour? Could you do me a favour? 能帮我个忙吗？ 帮我个忙好吗？ Could I ask you a favour ? Could you do a favour for me? 帮我个忙好吗？ 帮我个忙好吗？ Could you possibly do a favour for me? Of course 帮我个忙好吗？ 当然。 No problem No trouble at all. I’d be glad to meet you 没问题。 不麻烦。 我会很高兴的。 LISTEN TO THE CONVERSATION Listen to the talk between the guest and a staff and then answer 2 questions. What’s the guest’s request? Where could he find it? TALKING TO THE GUEST Guest: Excuse me. Staff : Yes Guest: Could you please do me a favour? Staff : Certainly. What can I do for you? Guest: I’m looking for the Sales Department Staff : That’s easy. It’s over there, next to the Information Desk Guest: I see, Thanks a lot. Staff : My pleasure. PAIR WORK Find a partner and play the roles of a guest and a staff. The guest wants to send a letter. EXERCISE Respond to the following using “Neither, Either or So” I can’t speak English. Christmas is an important holiday I don’t like fish. I’m very fond of sweet and sour pork. UNIT 7： LONG THIME NO SEE VOVABULARY Age 年代 pretty 相当的 on holiday 度假 daughter 女儿 granddaughter 孙女grandson孙儿 Aunt 姨、姑、婶uncle 叔、伯、舅son 儿子 first cousin 第一代表兄弟姐妹second cousin第二代表兄弟姐妹 PHRASES ON THE JOB Long time no see. I haven’t seen you for ages. Congratulations LISTEN TO THE CONVERSATION Listen to the talk between the guest and the staff and then fill in the table with the information The guest’s name is She went She has grandchildren TALKING TO THE GUEST Staff : Good morning. How are you Ms. Jackson? Haven’t seen you for ages. Guest: Yes. Long time no see. I’m fine, thanks. How are you? Staff : Pretty well. Did you go on holiday? Guest: Yes, I went back home because my daughter had a baby. Staff : Congratulations Guest: Thanks Staff : A girl or a boy? Guest: A girl Staff : So you have a granddaughter now Guest: A granddaughter? I’ve got three Staff : Three granddaughters Guest: Yes, and a grandson as well. Staff : They must be very lovely Guest: Sure. I enjoy them greatly. PAIR WORK Find a partner and play the part of a guest and a staff. The guest went back home because her brother was ill. UNIT 8： ASKING PEOPLE TO REPEAT VOCUBULARY Reservation 预定 nationality 国籍 at least 至少 I’m afraid 恐怕 Australian 澳大利亚人 plan计划 Pardon 原谅 Beg 请求 On the fourth floor 在四楼repeat 重复possible 可能intend打算 PHRASES ON THE JOB Pardon? Please say it slowly. I beg your pardon I didn’t follow you 没听清？ 请慢慢讲。 我没听清。 我没听懂。 Would you please say it again? 请您再说一遍好吗？ LISTEN TO THE CONVERSATION Listen to the conversation between the guest and the staff and then answer the following questions: When did the guest get to the hotel> What’s his name and nationality? How long did he plan to stay? What room did the staff give him? TALING TO THE GUEST Staff : Good evening, sir, do you have a reservation? Guest: No. I’m afraid not. Staff : May I know your name, please? Guest: Yes, I’m David White Staff : Your nationality? Guest: I’m Australian Staff : Sorry, I beg your pardon? Guest: I’m Australian Staff : I see. How long do you intend to stay? Guest: At least a week. Possibly longer . Staff : Good. I can give you a room on the 4th floor, is that all right? Guest: Yes. It’s quite all right. Thank you very much. Staff : You’re most welcome. ADDITIONAL EXPRESSION AND PHRASES Sorry to have kept you waiting抱歉让您久等了。 Excuse me for interrupting抱歉打扰一下了。 It doesn’t matter没关系。 Please take your time别急。 I’ll try my best我将尽力而为。 It’s my pleasure to serve you为您服务很荣幸。 May I call you back可以给您打回去吗？ Can I assist you further?还能给您帮什么忙吗？ Sit down at this table, please请坐这张桌子。 I’ll take care of that.我来处理这件事。 Would you mind waiting for a moment?请稍等，您介意吗？ One for the road走前再喝一杯。 I’ll have another on ice我再要一杯加冰的。 Follow me, please.请跟我来。 Welcome back欢迎您回来。 Let me help you我来帮您。 There is no hurry别着急。 I’ll be with you in a moment我马上就来。 After you.您先请。 Chapter 2 General English The hospitality industry in Chian is a growing industry with unique challenges. These challenges will be met by motivated and well trained professionals such as yourself. The English language is a tool that will enable you to communicate with a majority of the guests you meet a Sheraton. In addition, a new world of information and resources will be open to you as you can learn from people form different countries and cultures. In today’s ever increasing competitive enviroment, the most valuable employeses are those people who have the ability to work in many different areas of the hotel. We call this ability “multi-skilled”,and in China one of the biggest barriers to achieving this goal is the language barrier. Study hard, strive for excellence, and remember that at all times you represent Sheraton to our guests., other employees, and the community. Every week we spend 5 days or more per week at work. Why not make this time an investment in your future by taking on more responsibilities, being proactive, and learning as much as you can about our dynamic PEOPLE DRIVEN industry? With your new found “multi-skilled” English abilities and SGSS I guarantee you will have a bright, rewarding, and successful future! UNIT 1: FINDING PLACES VOCABULARY Fax 传真miss 错过 colleague 同事 lift 电梯 get off 下 left 左 right 右 send 发达 Take 乘 then 然后 Front Office 前台 Business Centre商务中心 PHRASES ON THE JOB Could you please tell me? It’s on the second floor 请你告诉我好吗？ 在二楼。 It’s on the right side of the corridor Turn left 在走廊的右边。 左拐。 LISTEN TO THE GUEST Listen to the conversation between the staff and the guest and then fill in the blanks The guest wants to send a He should go to He may go by It’s on the floor TALKING TO THE GUEST Staff: Good morning, madam. Can I help you? Guest: Yes. Could you please tell me where I can send a fax? Staff : You may go the Business Centre. My colleague there can do it for you. Guest: But where is the Business Centre? Staff : It’s on the second floor, just above the Front Office. You may take the lift here, get off on the second，and then turn left. The Business Centre is on the right side of the corridor. You can’t miss it. Guest: Thank you very much. You’ve been of great help. Staff : It’s my pleasure to be of service. PAIR WORK The guest wants to find the apartment building Find a partner and play the role of the guest and the staff. Using what you have learned Make sentences with the following phrases: You’d better Get ready for / to Have a day off in time Set the table look forward to UNIT 2： TIME VOCABULARY’ Beijing Time 北京时间 special 特殊的 rate 价格 correct 正确的 rate 价格 seem似乎 Cheaper 更便宜 in the morning 在早上 at night 夜里 urgent 紧急的 downtown市中心 Hour 小时 difference不同、差别 o’clock钟 PHRASES ON THE JOB There’s a time difference of 6 hours. I’d better make the call in the evening 时差6小时。 我最好晚上打电话。 That’s great Is it the correct time? It’s 5:50 by my watch. 太棒了。 时间准吗？ 我的表是5点50分。 LISTEN TO THE GUEST Listen to the talk between the guest and the staff and then decide whether the statements are right or wrong. It’s 2:35 in the afternoon Yes/No. The guest wants to make a call to Poland Yes/No The special night rates start from 9:00 pm Yes/No The time difference is 3 hours Yes/No. TALING TO THE GUEST Guest: Excuse me. What time is it now? Staff : It’s 2:25 by my watch; Guest: Is it the correct time? Staff : Yes, I think so . Guest: You use Beijing Time here, don’t you? Staff : Yes, we do Guest: Do you know what time it is now in Holland? Staff : I guest it is about half past eight in the morning. There is a time difference of 6 hours Guest: I see. I want to call back home. It seems I’d better make the call in the evening Staff : I think so if nothing is urgent, because there are special rates at night after 9:00 Guest: Do you mean cheaper? Staff : Yes Guest: That’s great. Thank you Staff : My pleasure PROVERBS A light heart lives long Health is better then wealth. A man becomes learned by asking questions. UNIT 3： GETTING INFORMATION VOCABULARY Check 检查 German 德国人 over there 在那边 American 美国人second 秒 mean意思 Wonder 奇怪 stand for 代表 taxi 出租车 apartment building公寓楼 PHRASES ON THE JOB What does this stand for ? Thank you for your help. Please wait a second 这代表什么？ 感谢您的帮助。 请等一会儿。 I’ll check for you No wonder. 我给您查一下。 难怪呢！ LISTEN TO THE CONVERSATION Listen to the conversation and then fill in the table with the information about the lady’s friend. NAME ROOM NUMBER NATIONALITY FIRST NAME FAMILY NAME TALKING TO THE GUEST Staff : Good morning, ma’am. Anything I can do for you? Guest: Good morning. I’m here to see my friend. But I don’t know which building she lives in Staff : Do you have her room number? Guest: Yes, It’s 408 Staff : May I know your friend’s name? Guest: Sure. Her name is Shelly, Shelly Wilson Staff : Is she an American? Guest: No, she is German Staff : Please with a second. I’ll check for you Guest: OK Staff : Yes, here it is. She lives in Room 2408 in the apartment building over there Guest: What does 2 mean? Staff : It stands for the Apartment Building Guest: I see. No wonder. Thank you for your help Staff : You’re welcome. GUESSING RIDDLES I go out every day but I never leave my home. What am I ? What is it that can carry a message to anyone in any town? What is it that when once lost you can never find again? What is it that cannot burn in the fire and cannot drown in water? UNIT 4： VISITING A GUEST VOCABULARY Visitor 客人 exit 出口 adapter 连接器 need 需要 brief ease 公文包 out of order 坏了 coupon奖券 Interesting 有趣 room key 钥匙 tour guide 导游 Food Mall 食品街 Ancient Culture Street古文化街 PHRASES ON THE JOB I’m tied up at the moment. I’ll be off then. 我这会儿非常忙。 到那时我就下班了。 Don’t worry. I did ask for one. 别担心。 我确实要了一个。 LISTEN TO THE GUEST Listen to the conversation between the guest and the staff and then answer the following questions. What does the staff want to do? Can the staff work now? why? When should she come back? What else dose the guest need? Can the guest get it? TALKING TO THE GUEST Staff : Good afternoon, Mrs Anderson. Can I clean your room now? Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors Staff : All right, no problem. When do you need me to come back? Guest: How about 6:00. is that all right? Staff : Sorry, I’ll be off then. I’ll finish working at 5:30. but don’t worry. One of my colleagues will come. Guest: OK Staff : By the way, do you need an adapter? Guest: Yes, I did ask for one Staff : Here you are. I’ve got it for you Guest: Thank you Staff : Not at all. USING WHAT YOU HAVE LEARNED Draw a happy or sad face after each sentence. The place is really neat. It’s quite a large room The pool is being repaired again? You’ve disconnected me twice. I called three times, but nobody answered the phone Your manner is un-professional I didn’t ask for that The food is better than at home. You always run out of cigarettes It’s quite all right. I’m satified. UNIT 5: DAYS & DATES VOCABULARY Date 日期 Sunday 星期日 Monday 星期一 Tuesday 星期二 Wednesday 星期三 Thursday星期四 Friday, 星期五 Saturday 星期六 January 一月 February 二月 March 三月 April 四月 May五月 June 六月 July 七月 August 八月 September 九月 October 十月 November十一月 December 十二月 Spring 春天 Summer 夏天 Autumn 秋天 Winter 冬天 Easter复活节 Christmas圣诞节 Spring festival 春节Lunar Calendar 阴历 Good Friday,王蒙难日 PHRASES ON THE JOB That is next Tuesday, isn’t it? My brother will get it on November 2nd 那是下星期二对吗？ 我弟弟将于11月2日收到。 Planes have to fly over the International Dateline How silly I am 飞机得飞越国际日期变更线。 我真傻。 LISTEN TO THE GUEST Listen to the conversation between the staff and the guest and then answer the following question. What day is today? What is the date today? How long does it take for a letter to reach America? What is the time difference between Beijing and New York? TALKING TO THE GUEST Guest: Excuse me. What day is today? Staff : Today is Tuesday Guest: It’s October the 27th, isn’t it? Staff : Yes, it is Guest: How long does it take for a letter to get to America? Staff : About a week. Guest: So if I send a letter today, my brother will get it on November 2nd. That is next Tuesday, isn’t ? Staff : No, it will be November 1st in America. Because planes have to fly over the International Date Guest: You’re right. How silly I am. USE WHAT YOU’VE LEARNED Put the following dates into English. 5月2日 8月9日 3月15日 4月1日 12月25日 10月1日 7月4日 1月22日 Humor Betty : Black hens are more clever than white hens, aren’t they? Kelly : How do you know? Betty : The black hens can lay white eggs, but the white hens cannot lay black ones. UNIT 6: MAKING AN APPOINTMENT VOCABULARY Mid-Autumn Festival 中秋节 wonderful 太棒了 music 音乐 important 重要的 entrance入口 Nut 坚果 a little bit 一点儿 pick 摘采policy 政策 celebrate 庆祝