过来人笔试题库SHL

������� SHL 1 EXERCISE 1 Verbal In this test you are given some passages, each of which is followed by several statements. Your task is to evaluate the statements in the light of the information or opinions contained in the passage and to select your answer according to these rules. Select TRUE if the statement must be true based on the information in the passage. Select FALSE if the statement is definitely false given the information in the passage. Select CANNOT SAY if you cannot say whether the statement is true or false without further information. Base your answers only on the information given in the passage You have 20 minutes to finish 36 questions in this section. A divide has emerged between those supporting and those opposing active forest management as concerns about the environmental problems resulting from deforestation have increased. There is currently a large volume of research regarding the management of forest ecosystems, tree breeding and the selection of species and varieties. This was partially related to the passing of forestry laws in the majority of Western nations in the 20th century which was in response to growing conservationist social ideals and the technological advances of logging companies. Reforestation is one way to apply modern forestry whereby trees are planted and cultivated in a designated area. Further to this, damage to property, human injury and even death can be prevented with the application of good forestry. Question 1: Modern forestry can be used to aid planting and reforestation. � True � False � Cannot Say Question 2: Good forestry cannot prevent loss of human life. � True � False � Cannot Say Question 3: In the twentieth century, conservationist ideals grew in the West. � True � False � Cannot Say Question 4: Reforestation is the most important aspect of modern forestry. � True � False � Cannot Say Question 5: Deforestation has not affected views on forest management. � True � False � Cannot Say ������� SHL 2 Crude oil from regions around the Dead Sea was used as early as 1000 BC for ancient Egyptian mummification, but it wasn't until 1853 that the process of oil distillation was discovered and we saw the advent of the modern history of oil. The first oil mine was constructed the following year. Oil quickly took over from coal as being the world's principal fuel in the mid 1950's. Oil is now used to run the vast majority of vehicles and is a key ingredient in many chemicals used in industry. However, concerns have been raised that as oil is a limited resource its usage as an economically viable energy source will eventually come to an end. There is also worry that using and treating oil has major impacts upon the environment, like the carbon dioxide released when it is burnt and the contribution of this to global warming. Question 6: Some people are concerned that stores of oil are insufficient. � True � False � Cannot Say Question 7: Oil is only used as an energy source. � True � False � Cannot Say Question 8: Today, all cars are powered by oil. � True � False � Cannot Say Question 9: Global warming has been linked to the burning of oil. � True � False � Cannot Say Question 10: The discovery of the process of oil distillation has drastically changed the modern world. � True � False � Cannot Say Internet shoppers are at an increased risk of both fraud and theft due to a number of factors. Amongst them are both a decrease in a means of reliable identification and an increase in the use of websites for monetary transactions whether from online reservations, internet banking, or other types of business. This fraud is increasing in severity and frequency in areas such as false business websites, telesales and online shopping and is now a more serious problem than ever before. One solution to this problem would be to limit internet transactions to websites authorised by the banks. Question 11: By restricting internet transactions to only websites authorised by the banks, a decrease in internet fraud might be seen. � True � False ������� SHL 3 � Cannot Say Question 12: The increased risk of fraud and theft to internet shoppers is wholly due to a decrease in a means of reliable identification and an increase in the use of the internet for online banking. � True � False � Cannot Say A recent study investigating the effects of stress at work argues that stress management programs should be included in all organisational development policies as a key step in helping to fight absenteeism from work and work-related stress. The Confederation of Work and Industry states that it is essential to counter work-related stress to beat higher absenteeism from jobs, and that most work stress arises from poor management. Stress management strategies are currently excluded from organisational development policies by many businesses, and smaller companies are unlikely to allow organisational development in the area of stress management. Question 13: Nearly all businesses incorporate stress management strategies in their policy. � True � False � Cannot Say Question 14: Many smaller businesses will not permit policies for absenteeism from work. � True � False � Cannot Say An ever-increasing amount of time is spent each year on staff assessment, and the benefits can be numerous. An appraisal can be informative, shedding light on areas of good performance; it can be constructive in that it can give employees an opportunity to consider areas for development within the job; and it can also be motivating by highlighting those skills, abilities and areas of knowledge that the individual has gained from the job. However, the frequency of appraisals is the focus of criticism by some people, who state that assessments do not take place at appropriate times, i.e. in time for an individual to address performance areas in time for a promotion, and therefore it is likely that half of the time spent on assessment is used ineffectively. Question 15: The purpose of staff appraisals is purely to inform. � True � False � Cannot Say Question 16: Staff assessment is one of the greatest time consuming aspects of a job. � True � False � Cannot Say Off-shoring has been adopted by banks and other financial organisations in the West since the 1980’s, but it is only in recent years that it has become popular in other industry sectors as its financial benefits over more local outsourcing have become recognised. Evidence indicates that ������� SHL 4 off-shore workers have a lower incidence of failure and cost less to employ than workers based locally. Off-shore workers need less financial rewards and become more competent than local workers in a shorter space of time. Question 17: Off-shoring has only been adopted in recent years. � True � False � Cannot Say Question 18: In the West, off-shoring was the main method used for banking organizations out-sourcing their work in the 1980’s. � True � False � Cannot Say Since the number of societies actively promoting environmental awareness has escalated in recent years, the implementation of campaigns is leading to a corresponding increase in involvement. However, survey data demonstrates that only one in twenty interested supporters bothers to get involved with the society concerned. This inertia typically reflects the belief that their contribution would be inconsequential, and, to a lesser extent, uncertainty about the appropriate channels to use. The data also suggested that interested followers are likely to discuss their views with other individuals. While this is a valuable means of promoting environmental awareness, it would be more beneficial to get involved with the societies themselves. Question 19:Uncertainty over the appropriate channels to use is the main reason that supporters do not get involved in the campaigns. � True � False � Cannot Say Question 20: Nowadays, almost all interested supporters get involved in the campaigns. � True � False � Cannot Say Minimum wage policies, first introduced in the service industry and leading to a reduction in employee exploitation, were the result of numerous studies. The studies confirmed that a national minimum wage is an important parameter in employee security, and campaigners were rewarded with key backing from worker’s unions. This provided the support required to drive through Employment Relations programmes in many agricultural and industrial sectors, culminating in the creation of the Low Pay Commission. This has been vital in attracting collaboration from major corporations which have previously resisted the pressure to improve income stability. Question 21:The Low Pay Commission has played an important part in obtaining support from large companies. � True � False ������� SHL 5 � Cannot Say Question 22: Employee exploitation is the key concern of most workers’ unions. � True � False � Cannot Say Question 23: The creation of the Low Pay Commission was the first step in the process of agricultural and industrial minimum wage policies. � True � False � Cannot Say Iron is the element most prevalent amongst those making up the Earth. The sheer volume of it is thought to contribute to the Earth's magnetic field. The degree to which iron makes up the various layers of the Earth starts quite low in the outer crust at 5 percent but becomes higher at the inner core. Not only is it the most abundant metal on Earth, but it is also thought to be the tenth most occurring element across the universe. Of all the metal tonnage produced globally, iron makes up 95 percent, making it the most commonly used of all metals. The fact that it is so economical and yet so strong makes iron indispensable across many applications including the manufacture of cars, the structural components of buildings and even in cooking utensils. Question 24: Though often used, iron is replaceable in the construction of structural components of buildings. � True � False � Cannot Say Question 25: Various different metals are used in creating cooking utensils. � True � False � Cannot Say Question 26: Iron is one of the most widely used metals. � True � False � Cannot Say Question 27: A combination of factors makes iron essential in certain applications such as the manufacture of cars. � True � False � Cannot Say The groups of products used to safeguard and add color to an object by covering its surface with a pigmented coating are known as paint. Paint is usually made up of three parts, known as binder, diluents and additives. The only component which is strictly needed is the binder as it is that which eventually hardens to form the dried paint film. Binders may be synthetic or natural resins. The role of the diluents is to alter the paint's viscosity, and its volatile nature means it does not ������� SHL 6 become part of the paint film. All other elements making up the paint are additives, the main ones being pigments which are used to add the color and to make the paint opaque. Question 28:Some binders are natural, while some are artificial. � True � False � Cannot Say Question 29: For artists, pigments are the most important component of paint. � True � False � Cannot Say General aviation and scheduled air transport comprise the two categories of civil aviation. General aviation excludes scheduled airline activity but includes all other aircraft flights including private and commercial flights. It has huge potential to change the way people transport themselves for the better. The introduction of the new very light jets, which have lower operating costs, means that theoretically people can use the thousands of airports globally to get a lot closer to their chosen destination than with traditional scheduled airline travel. General aviation could also expand in areas such as news gathering, police work, emergency medical flights, crop-dusting, and many other aerial activities. However significant obstacles do exist, such as the price of aircraft and training being prohibitively high for most people, and the public still generally have a perception that the safety of small private aircraft is not good. Question 30: Scheduled air transport and general aviation encompass all civil aviation. � True � False � Cannot Say Question 31: Advances in general aviation could be used by the medical service. � True � False � Cannot Say Question 32: General aviation only includes private flights. � True � False � Cannot Say Question 33: Traditional scheduled airline travel is very inefficient. � True � False � Cannot Say The increase in passengers’ use of portable electronics that can cause interference with an aircraft’s systems is leading to the need for an innovative and practical solution. These transmissions are not limited to mobile phones; modern microprocessors, and electronics with Wi-Fi and Bluetooth transceivers are also amongst the personal electronic devices (PEDs) that may interfere with a plane’s electronics. Few people know how to configure their PEDs in order to ������� SHL 7 make them safe during air-travel. A suggested solution is to give the pilot control, through the ability to switch on a coded wireless frequency during take-off and landing that the PED would respond to by switching to a flight-safe mode. This signal would be transmitted at a low frequency so as not to interfere with the aeroplane’s systems. It has also been suggested that this idea be applied in cinemas and theatres to automatically turn the audience’s phones onto silent mode. Question 34: Wi-Fi and Bluetooth could be turned off by the pilot of an aircraft by using a coded frequency. � True � False � Cannot Say Question 35: A signal would be transmitted at the same frequency in theatres and cinemas as in aeroplanes in order for personal electronic devices to pick up the signal. � True � False � Cannot Say Question 36: The proposed solution to the increase in passengers’ use of personal electronic devices could be applied to other situations. � True � False � Cannot Say ������� SHL 8 EXERCISE 2 Verbal In this test you are given some passages, each of which is followed by several statements. Your task is to evaluate the statements in the light of the information or opinions contained in the passage and to select your answer according to these rules. Select TRUE if the statement must be true based on the information in the passage. Select FALSE if the statement is definitely false given the information in the passage. Select CANNOT SAY if you cannot say whether the statement is true or false without further information. Base your answers only on the information given in the passage You have 20 minutes to finish 36 questions in this section. The Australian subsidiary of RDB, the international banking organisation, has decided to reward its most successful customer service staff with a three week "fact-finding" trip to America. To be chosen, staff must have consistently good performance reviews and a low level of absence from work. The tour party will stay in various hotels throughout the country and will meet American RDB staff and attend various banking conferences and seminars. However, the bulk of their time will be spent in tourist-related activities such as sightseeing and travelling. Question 1: Staff with a poor record of work attendance are less likely to be selected. � True � False � Cannot Say Question 2: Work-related activities will take up most of the tour party's time. � True � False � Cannot Say Complaints from customers who feel they have received poor service from any of our telesales staff must be forwarded to the Sales Manager or her assistant. The remaining complaints about incorrect invoices must be sent to the Finance Manager, unless the value of the error is greater than $10,000, in which case the complaint should be redirected to the Finance Director. These procedures have been implemented to improve the former state of affairs, whereby no-one was directly accountable for handling complaints, and problems often had to be resolved by the Managing Director. Question 3: Previously, no-one had official responsibility for dealing with complaints. � True � False � Cannot Say Question 4: Most customer complaints are concerned with the invoicing procedure. ������� SHL 9 � True � False � Cannot Say Job-sharing is a system whereby two or more people share one job, each individual working a certain proportion of the overall working week. Job-sharing arrangements are available in about 20% of companies, but mostly on an informal basis. Interestingly, participation is greatest amongst administrative staff and is often associated with either easing child care responsibilities or helping staff to look after elderly relatives. Question 5: Job-sharing is becoming more common in companies � True � False � Cannot Say Question 6: Job-sharing is most prevalent among administrative staff. � True � False � Cannot Say Question 7: People who have children enjoy job-sharing more than others. � True � False � Cannot Say Stevens' Supplies, one of the oldest established home shopping companies, is stepping up the capacity of its telephone order handling system and its customer service levels, having invested in a new telephone system. The company has reported a dramatic increase in the amount of business done, especially over the telephone, in the last six years. Telephone ordering now accounts for over 60% of all orders, and the company plans to continue investment in telephone technology in the future. Following the successful introduction of the "toll free" telephone service which was designed to encourage even more customers to make telephone orders, customers may soon be able to place orders directly from a personal computer connected to a telephone system. Question 8: Telephone ordering at Stevens' Supplies will continue to grow over the next few years. � True � False � Cannot Say Question 9: Most home shopping companies are investing in telephone technology � True � False � Cannot Say Saga Stores enjoys an international reputation for quality and style. Nowhere is this more ������� SHL 10 important than in the dress and appearance of its staff. The company sets minimum standards of appearance which are demanded of all shop floor staff, although some departments have specific additional requirements. Hair must be clean, tidy and well cut at all times. With very few exceptions, such as "Designer Corner", which operates a different staff dress code reflecting their particular style, business dress must be worn. Women should wear tailored suits, with a white or cream blouse. Men should wear smart trousers together with a white shirt and jacket. Question 10: Company policy concerning appearance does not cover just clothing. � True � False � Cannot Say Question 11: Business dress must be worn by staff in all departments � True � False � Cannot Say Question 12: Women in "Designer Corner" are allowed to wear jewellery � True � False � Cannot Say In order to qualify for prizes, tickets must be purchased according to certain restrictions. People who t