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首页 PASS_BEC_新编剑桥商务英语口试必备手册(中高级).doc

PASS_BEC_新编剑桥商务英语口试必备手册(中高级).doc

PASS_BEC_新编剑桥商务英语口试必备手册(中高级).doc

上传者: dfsdfsf 2013-10-23 评分 0 0 0 0 0 0 暂无简介 简介 举报

简介:本文档为《PASS_BEC_新编剑桥商务英语口试必备手册(中高级)doc》,可适用于考试题库领域,主题内容包含目录第一单元公司运作与管理Teamwork团队合作ReducingProductionCost降低生产成本InternalCommunication符等。

目录第一单元公司运作与管理Teamwork团队合作ReducingProductionCost降低生产成本InternalCommunications内部沟通ReducingOverheads减少管理费用HowtoDealwithaHeavyWorkload如何应对繁重的工作WorkEnvironment工作环境Logistics物流BusinessEthics商业道德第二单元人力资源管理RecruitingSelecting人员招聘EmployeeTraining员工培训CareerDevelopment职业发展Promotion晋升Staffpromotion激励员工Staffturnover员工流失AppraisingandImprovingPerformance绩效考核与改进绩效Payandbenefits薪酬与福利Laborrelations劳动关系Workplacesafetyandhealth工作安全与职业保健Timemanagement时间管理Managingstress缓解压力第三单元市场营销Productdevelopment产品开发Settingprice产品定价Productpromotion产品推广Advertising广告Packaging包装Branding品牌Customersatisfaction顾客满意度KeepingCustomers留住顾客Marketingchannels营销渠道第四单元商务旅行Travelandtransport出行与交通工具Travelandaccommodation差旅与住宿Domestictravel国内差旅Travellingabroad国际差旅第五单元企业公关Corporateculture企业文化Companyimage公司形象Corporategifting公司送礼Corporatesponsorship企业赞助Dresscode着装要求Entertainingbusinessclients招待客户第六单元公司发展Sitelocationandrelocation公司选址和迁址Goingglobal全球营销Franchise特许经营Meetingcompetition应对竞争第七单元商务电子化与新型工作方式Officeautomation办公自动化Settingupcompanywebsite建立公司网站Internetmarketing互联网促销Flexiblepatternsofwork弹性工作方式第八单元商务会议Stagingameetingconference举办会议Attendingameetingconference参加会议Givingapresentation大会发言Tradefairandexhibitions会展PRACTICETESTONE练习PRACTICETESTTWO练习PRACTICETESTTWO练习UNITONECompanyOperationandManagement第一单元公司运作与管理Teamwork团队合作Teamwork团队合作团队精神Teambased以团队为基础的Horizontalorganizationstructure横向企业结构Corporategoals企业目标Charter规章章程Beaccountablefor对…负有责任Creativeinnovation创新改革创新发明创新精神Rewardsystem奖励制度Payback回报报偿Individuality个性Independentthinking独立的思想Groupdecisionmaking集体决策Managerialskill管理技能Coordinate使协调调整Interpersonalrelationship人际关系Mutualtrust相互信任Bringoutthepotentials充分发挥潜能Closelyknit(关系)密切的Keeptrackof跟踪追踪Timeconsuming花费时间的Linemanager部门经理业务经理(与行政经理相对)Prebuilding团队建设Nurture培养教育发展Nurtureteamdynamics培养团队活力Promoteteamspirit提倡团队精神Driveteamsuccess驱使团队成功Minimize将…减少到最少最小化Inhibit约束抑止Livenup使…有生气Trainingsession一场训练培训课期Rafting漂流Rockclimbing攀岩Teammate队友Impact影响效果Complementary补充的互补的Revitalize使新生给予新的活力Trait(个人性格方面的)特征显著的特点Commitment敬业精神Interpersonalcommunicationskills人际交际技能亦作interpersonalskillsAddress处理(事情)Creativeinnovation创新精神HowtoMakeTeamsEffective如何组建精锐的团队Peopleineveryworkplacetalkaboutbuildingtheteam,workingasateam,andmyteam,butfewunderstandhowtocreatetheexperienceofteamworkorhowtodevelopaneffectiveteam在各种工作场合人们都在谈论团队建设、团队合作、自己的团队但是却很少有人真正理解如何体验团队合作以及如何组建一支精锐的团队。Belongingtoateam,inthebroadestsense,isaresultoffeelingpartofsomethinglargerthanyourself属于一个团队就是体验自己成为比自己更大的团体的一部分。Ithasalottodowithyourunderstandingofthemissionorobjectivesofyourorganization这在很大程度上与你对企业任务和目标的理解有关。Inateamorientedenvironment,youcontributetotheoverallsuccessoftheorganization在以团队为导向的环境里你要为企业的全面成功做出自己的贡献。Youworkwithfellowmembersoftheorganizationtoproducetheseresults你要和同事们通力合作以达到这些目标。Eventhoughyouhaveaspecificjobfunctionandyoubelongtoaspecificdepartment,youareunifiedwithotherorganizationmemberstoaccomplishtheoverallobjectives即使你属于某个工作部门有着具体工作职责你仍然要与其他同事团结一致去实现这些总体目标。Thebiggerpicturedrivesyouractionsyourfunctionexiststoservethebiggerpicture你的行动受到企业更大目标的驱使你的职责服务于企业更大的目标。Therefore,executives,managers,andorganizationstaffmembersuniversallyexplorewaystoimprovebusinessresultsandprofitability因而行政主管、经理以及组织的普通员工无不对提高企业绩效和盈利能力的办法进行探讨。Manyviewteambased,horizontalorganizationstructuresasthebestdesignforinvolvingallemployeesincreatingbusinesssuccess许多人认为让全体员工参与、为企业成功共同努力的最好策略是采取以团队为基础的横向企业结构。SuccessfulteambuildingrequiresattentiontoeachofthefollowingTwelveCs成功的团队建设要遵循以下条建议:Clearexpectations:Doteammembersunderstandwhytheteamwascreated明确目标:团队成员是否明确团队组建的目的?Context:Canteammembersdefinetheirteam’simportancetotheaccomplishmentofcorporategoals组建背景:团队成员是否明确团队对于实现企业目标的重要性?Commitment:Doteammembersperceivetheirserviceasvaluabletotheorganizationandtotheirowncareers敬业精神:团队成员是否认识到团队对于企业以及对自身事业的成功都很重要?Competence:Doestheteamfeelthatitsmembershavetheknowledge,skill,andcapabilitytoaddresstheissuesforwhichtheteamwasformed团队能力:团队是否感知其成员拥有应对种种问题的知识、技能和实际能力?而团队组建的目的就是为了解决这些问题。Charter:Hastheteamtakenitsassignedareaofresponsibilityanddesigneditsownmission,vision,andstrategiestoaccomplishthemission团队规章:团队是否明确自己的职责范围并规划出自己的目标、远景和对策以完成使命?Control:Doteammembersholdeachotheraccountableforprojecttimelines,commitments,andresults内部控制:团队成员是否对项目时间安排、应承担的义务和结果等共同负有责任?Collaboration:Doteammemberscooperatetoaccomplishtheteamcharter协作精神:团队成员是否能相互协作、遵循团队章程?Communication:Doteammemberscommunicateclearlyandhonestlywitheachother内部沟通:团队成员之间能否明确、诚实地进行相互沟通?CreativeInnovation:Doestheteamvaluecreativethinking,uniquesolutions,andnewideas创新改革:团队是否注重鼓励创新思维、独特的解决办法和新的想法?Consequences:Istheorganizationdesigningrewardsystemsthatrecognizebothteamandindividualperformance结果影响:团队是否制定奖励制度来奖励团队以及个人的工作表现?Coordination:Areteamscoordinatedbyacentralleadershipthatassiststhegroupstoobtainwhattheyneedforsuccess协调配合:团队是否有领导核心来协调工作、帮助各小组取得成功?CulturalChange:Doestheorganizationrecognizethatthemoreitcanchangeitsclimatetosupportteams,themoreitwillreceiveinpaybackfromtheworkoftheteams改进文化:企业是否认识到越是通过改变企业氛围来支持团队的工作就越能够从团队的工作中得到回报?Spendtimeandattentiononeachofthesetwelvetipstoensureyourworkteamscontributemosteffectivelytoyourbusinesssuccess要认真关注这条建议以保证你的团队能为企业的成功最有效地作出努力。PARTONE:Interview()Doyoulikeworkinginateamoronyourown(why)你喜欢在团队与个人合作还是独自工作?Ilikeworkinginateam,astheproverbgoes:”Twoheadsarebetterthanone”Inateam,Icanlearnfrommyfellowworkers,gethelpfromthemwhenI’munderpressureAndthemostimportantthingis:Icanlearntocommunicatewithallsortsofpeople()Howimportantisthecentralleadershipofateam团队的核心领导有多重要?It’sveryimportantYouneedsomeonewithmanagerialskillstoleadwithintheteam:heisabletoseethebigpictureoftheworkgoingon,toengageothers,coordinateinterpersonalrelationshipandorganizeresourceseffectively()Doyouprefertoworkinsmallteamsorbigteams(why)你喜欢在小型团队还是在大型团队中工作?IprefertoworkinabigteamYousee,whenyouworkwithmorepeople,yougetachancetolistentodifferentpointsofview,tolearntoseethingsindifferentperspectivesIt’salsomorechallengingasyouhavetocoordinatewithmorepeople,()Isitnecessaryforateamtohaveregularmeetings团队是否有必要定期开会?Yes,Ithinkit’sabsolutelynecessaryRegularmeetingscanenableteammemberstokeeptrackofworkprogressandit’sameansofconsideringinformationandmakingcollectivedecisionsPARTTWO:MinipresentationWhat’simportantwhen…Evaluatingthesuccessofteamwork衡量团队成功与否需要考虑哪些要点?Mutualtrust相互信任Fullcooperation通力合作MutualtrustisthefirstsecretofsuccessfulteamworkWhenmembersshareatrustingrelationship,theywillfeelfreetoexpresstheirviews,understandeachother’scapabilitiesandlimitations,andcommunicatewitheachothertimelyThishelpstobringoutthepotentials,experienceandcreativityoftheindividualandcreategoodworkenvironmentFullcooperationamongteammembershasadirectimpactonthesuccessorfailureoftheteamWhenteammembersdevelopastrongawarenessofcooperation,theywouldmakecollectiveeffortstoachievethecommonobjectivesandensureahigherlevelofqualityandworkmanshipOntopofthat,timelycommunicationanddecisionmakingwillalsohelptoimproveworkefficiencyPARTTHREE:DiscussionTeamworkYourcompanyisofferingabrieftrainingprogrammeonteambuildingforlinemanagersYouhavebeenaskedtohelpplantheprogrammeDiscussthesituationtogether,anddecide:whatissuesshouldtheprogrammefocusonwhatkindofactivitiesshouldbeincluded团队合作你们公司正在考虑为部门经理提供关于团队建设的短期培训课程。请你们协助策划这一课程。讨论并决定:该培训课程应集中在哪些问题上应包含哪些活动A:Well,Ithinkit’sagoodideathatourcompanyisplanningtoofferatrainingprogrammeonteambuildingforalllinemanagersB:YesWeneedtoworkoutthefocusofthisprogrammeA:Inmyopinion,weshould,firstofall,focusonissueslikehowtoformaneffectiveteamandhowtoimprovecommunicationwithintheteamThesearethemostimportantthingsweneedtoconsiderwhenholdingatrainingprogrammeB:Yes,IquiteagreewithyouUnderstandingtheseissuesistheprerequisiteofsuccessfulteambuildingBesidesthat,howtonurtureteamdynamicsshouldbeanotherfocusofourtrainingprogramme,Imean,analyseandencouragethedynamicsthatdriveteamsuccessandminimizethefactorsthatinhibitthehealthyfunctioningoftheteamA:Yes,onlywhenallteammembersaremotivated,andtheygivegoodperformanceinworkB:Sowecanincludeinourprogramme,theactivitiesthathelptopromoteteamspirit,activitiesthathelpdevelopemployeemotivationandimprovecommunicationA:Well,wecanprovideteambuildinggames,andoutdooractivitiesthatlivenupthetrainingsessionsB:I’mquitewithyouhereWecanorganizeoutdooradventureslikerafting,sailingandrockclimbingTheseeventsservetoincreasepersonalawarenessofabilitiesandcomplementaryskillsinyourteammatesA:it’saverygoodideaTheseexcitingactivitiesnotonlyencourageteamparticipation,problemsovingandrevitalizemorale,theyalsoaddsomefunandvariationtoourprogrammeB:Andinfulfillingtheirpotentials,everyoneintheteamlearnstounderstandotherpeople’scapacitiesandlearnstoappreciatetheimpactoftheirtraitsonteamdynamicsA:Yes,mutualunderstandingandmutualtrustareindispensabletoeffectiveteambuildingFollowupquestions:()Whatarethecharacteristicsofagoodteam一个良好的团队有哪些特点?Characteristicslikemutualtrust,cooperation,commitment,opennessofexpressionamongteammembersareessentialtoagoodteamBesides,ateamshouldalsobeclearaboutthecommongoalstheyaimtoattain()Whatmightbethedisadvantagesofworkinginateamenvironment在团队中工作有哪些不利因素?Sometimes,teammembershiprequiresyoutogiveupsomeindividualityinorderfortheteamtofunctionasawholeSometimesyoufeelyourowncontributiontotheteamcannotbemeasured,soyouworklessthanyouwouldindividually()Wouldyouliketotakepartinaprogrammefordevelopingteamwork(Why)你是否愿意参加团队发展的培训课程?Yes,ofcourseItoffersmeopportunitiestodevelopbetterinterpersonalcommunicationskills,andtheseareessentialinmybusinesscareer()Howmightacompanymeasurethesuccessofatrainingprogramme公司应该怎样衡量培训课程的成败?Toevaluatetheimpactofatrainingprogramme,wecanseeifthetraininghashelpedtoaddresstheissuesinthework,toseeifthere’sanyimprovementintheworkperformanceofthestaffandifitencouragescreativeinnovationandteamwork()Doyouthinkacompanywillalwaysbenefitfromstafftraining(WhyWhynot)你是否认为公司总是可以从员工培训中有所获益?IthinkacompanycanbenefitmuchfromstafftrainingThroughtraining,employeeswillhaveabetterunderstandingoftheirworkobjectives,havegreatercommitmentintheirwork,andacquirepracticalworkingskillsInternalCommunications内部沟通Becommittedto致力于Beengagedin投身于…忙于Delivery传输传送Corporateinformation公司信息Vision设想远见Openness坦诚公开Integrity诚信诚实Paramount极为重要的wide(后缀与名词一起构成形容词或副词)全…范围的Opinionsurvey意见调查Putinplace实施到位Audiencedriven以受众为导向的Communicationsapproach沟通方式Segmentation分割切断Customization根据对方需要制作量身定做Integratedplatform集成的(信息)平台Costefficiency成本效率Digitalmedia数码媒介Intranet企业内部互联网Noticeboard布告牌Resentment愤恨不满Openminded胸襟开阔的Outgoing爽直的乐于助人的外向的Mettle勇气精神Initiative主动性Managementmessage管理信息Performanceexcellence优异表现Subordinate下级下属Emailnewsletter电邮通讯电子邮件通讯亦作Enewsletter,EnewsletterTangibleperformancestandards具体的工作标准Annualperformancereviews(对员工的)年度业绩考核年度绩效评估Staffappraisal(对员工的)业绩评估业绩考核Twowaycommunication双向交流Voiceone’sopinionsabout就…发表自己的意见Column(报纸、杂志的)专栏Layout版面设计Cartoonpicture漫画Companylogo公司标识Asenseofbelonging归属感Workstation工作站工作处Informationequality信息均等Haveaccessto有权使用…Channel渠道通道Opinionpoll民意测验Internalcommunications内部沟通Nokiaiscommittedtoastronginternalcommunicationscultureandpractice诺基亚公司致力于建立一种强有力的内部沟通文化和实践体系。Itsbroadrangeofcommunicationsactivities,channelsandmediastrivetohelpemployeesmanageandusecorporateinformationtheyreceiveintheirworkandorganizationalrelationshipsandindoingso,诺基亚公司通过各种广泛的沟通活动以及丰富的沟通渠道和媒介尽力帮助员工管理和运用他们在工作中以及在企业交往中获得的公司信息。befullyengagedinthedeliveryofthecompany’sstrategyandtheNokiaWay公司通过这种做法切实传播公司的运作策略以及“诺基亚之道”Nokiapromotesaculturewheregoodcommunicationspracticeisintegratedintoeverydayinteractionwithandbetweenemployeesandwheresharedvisionandgoals,sharedknowledge,openness,speedandintegrityareparamount诺基亚公司倡导这样一种公司文化:将良好的沟通习惯融入公司于员工以及员工与员工之间的日常交往之中。在这一公司文化中共同的期望和目标、共享的知识、坦诚、高效和诚信高于一切。Thecompanymeasuresitsperformanceininternalcommunicationsthroughthecompanywideannualemployeeopinionsurveyaswellastargetedsurveysaroundspecificcommunicationsactivities诺基亚公司通过在公司上下进行一年一度的员工意见调查以及针对具体沟通活动的目标调查衡量公司内部沟通方面的绩效。Nokiaisputtinginplaceanaudiencedrivencommunicationsapproachtomeetthediverseneedsofitsemployeesforinformationandcommunication,withemphasisonsegmentation,customizationandchoiceofaccess诺基亚公司正在实施以受众为导向的沟通方式以满足员工对信息和交流的不同需要着重强调沟通职能的切分、量体裁衣的沟通方式以及沟通途径和选择。Thisworkissupportedbythedevelopmentanduseofcommonandintegratedplatformsandprocesseswhichwillencouragecostefficiencyintheuseofinternalandexternalresourcesandadoptionovertimeofdigitalmedia这项工作得以展开是通过开发和使用了普通以及集成的信息平台和处理程序在运用内外资源的过程中激励成本效率并采用了数码媒介等方式。TherearethreeprimarychannelsforcommunicatingwithemployeeNokiapeoplemagazineispublishedinthefourmostcommonlanguagesinNokia:English,Finnish,ChineseandGermanNokiaNewsServiceoffersdailyonlinenewsfromaroundtheorganization,andtheIntranetcontainsavastamountofdetailedcompanyinformation诺基亚公司和员工的沟通有三种不同的渠道。《诺基亚人》杂志采用四种语言出版:英语、芬兰语、汉语和德语诺基亚新闻服务网每天提供在线的公司新闻还有企业内部互联网提供大量详细的公司信息。PARTONEInterview()Whatarethemethodsofcommunicationtostaffinmostcompanies大多数公司采用什么方式和员工进行沟通?Themostpopularcommunicationmethodsinclude:facetofacecommunication,Emails,telephone,noticeboards,etcnowadays,theIntranetisaveryeffectivemethodofcommunication()Doyouthinkyouaregoodatcommunicatingwithyourboss(WhyWhynot)你觉得自己善于和上司沟通吗?YesIthinkI’mquitegoodatcommunicatingwithpeopleWheneverIhavesomenewideasorresentmentaboutmyworkI’lltalktomybossfacetofaceI’mveryfrankandopenminded,readytoacceptdifferentopinions()Isitimportanttoletyourmanagerknowyourideasaboutwork(Why)让你的上司知道你对工作的看法是否重要?Ithinkit’sveryimportantYousee,Ioftenmakesuggestionstomybossaboutinternaldevelopment,anddiscussareasIwouldliketoimproveonInthisway,I’mcontributingtotheoverallimprovementofthecompany()Doyouthinkpeoplecanbetrainedtocommunicatemoreefficiently(Why)你认为通过培训人们是否可以更有效地进行沟通?YesIthinkitwillbeveryhelpfulifemployeesgetchancestoattendtrainingcoursesoninterpersonalskillsSuchtrainingwillenablethemtocommunicatemoreeffectivelyPartTwo:MinipresentationWhat’simportantwhen…Communciatingmanagementmessagestothestaff和员工沟通管理信息需要考虑哪些要点?Overallpurpose整体目标Feedbackonperformance对工作表现的反馈Firstofall,Ithinkit’simportanttoclearlystateyouroverallpurposeandexpectationsInthisway,employeeknowexactlywhattheyshoulddotomeetworkrequirementsandtoachieveperformanceexcellenceInadditiontothis,providingfeedbackontheirperformanceisalsoimportantOnthemanagerialpart,performancereviewshelpmanagerstokeeptrackofpossibleprob

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