加入VIP
  • 专属下载特权
  • 现金文档折扣购买
  • VIP免费专区
  • 千万文档免费下载

上传资料

关闭

关闭

关闭

封号提示

内容

首页 ISO 9004-2009 永续性管理 一种品质管理方法E

ISO 9004-2009 永续性管理 一种品质管理方法E.pdf

ISO 9004-2009 永续性管理 一种品质管理方法E

liphking
2009-12-07 0人阅读 举报 0 0 暂无简介

简介:本文档为《ISO 9004-2009 永续性管理 一种品质管理方法Epdf》,可适用于企业制度领域

ReferencenumberISO:(E)©ISOINTERNATIONALSTANDARDISOThirdeditionManagingforthesustainedsuccessofanorganizationAqualitymanagementapproachGestiondesperformancesdurablesd'unorganismeApprochedemanagementparlaqualitéISO:(E)PDFdisclaimerThisPDFfilemaycontainembeddedtypefacesInaccordancewithAdobe'slicensingpolicy,thisfilemaybeprintedorviewedbutshallnotbeeditedunlessthetypefaceswhichareembeddedarelicensedtoandinstalledonthecomputerperformingtheeditingIndownloadingthisfile,partiesacceptthereintheresponsibilityofnotinfringingAdobe'slicensingpolicyTheISOCentralSecretariatacceptsnoliabilityinthisareaAdobeisatrademarkofAdobeSystemsIncorporatedDetailsofthesoftwareproductsusedtocreatethisPDFfilecanbefoundintheGeneralInforelativetothefilethePDFcreationparameterswereoptimizedforprintingEverycarehasbeentakentoensurethatthefileissuitableforusebyISOmemberbodiesIntheunlikelyeventthataproblemrelatingtoitisfound,pleaseinformtheCentralSecretariatattheaddressgivenbelowCOPYRIGHTPROTECTEDDOCUMENT©ISOAllrightsreservedUnlessotherwisespecified,nopartofthispublicationmaybereproducedorutilizedinanyformorbyanymeans,electronicormechanical,includingphotocopyingandmicrofilm,withoutpermissioninwritingfromeitherISOattheaddressbeloworISO'smemberbodyinthecountryoftherequesterISOcopyrightofficeCasepostale•CHGenevaTelFaxEmailcopyrightisoorgWebwwwisoorgPublishedinSwitzerlandii©ISO–AllrightsreservedISO:(E)©ISO–AllrightsreservediiiContentsPageForewordivIntroductionvScopeNormativereferencesTermsanddefinitionsManagingforthesustainedsuccessofanorganizationGeneralSustainedsuccessTheorganization'senvironmentInterestedparties,needsandexpectationsStrategyandpolicyGeneralStrategyandpolicyformulationStrategyandpolicydeploymentStrategyandpolicycommunicationResourcemanagementGeneralFinancialresourcesPeopleintheorganizationSuppliersandpartnersInfrastructureWorkenvironmentKnowledge,informationandtechnologyNaturalresourcesProcessmanagementGeneralProcessplanningandcontrolProcessresponsibilityandauthorityMonitoring,measurement,analysisandreviewGeneralMonitoringMeasurementAnalysisReviewofinformationfrommonitoring,measurementandanalysisImprovement,innovationandlearningGeneralImprovementInnovationLearningAnnexA(informative)SelfassessmenttoolAnnexB(informative)QualitymanagementprinciplesAnnexC(informative)CorrespondencebetweenISO:andISO:BibliographyISO:(E)iv©ISO–AllrightsreservedForewordISO(theInternationalOrganizationforStandardization)isaworldwidefederationofnationalstandardsbodies(ISOmemberbodies)TheworkofpreparingInternationalStandardsisnormallycarriedoutthroughISOtechnicalcommitteesEachmemberbodyinterestedinasubjectforwhichatechnicalcommitteehasbeenestablishedhastherighttoberepresentedonthatcommitteeInternationalorganizations,governmentalandnongovernmental,inliaisonwithISO,alsotakepartintheworkISOcollaboratescloselywiththeInternationalElectrotechnicalCommission(IEC)onallmattersofelectrotechnicalstandardizationInternationalStandardsaredraftedinaccordancewiththerulesgivenintheISOIECDirectives,PartThemaintaskoftechnicalcommitteesistoprepareInternationalStandardsDraftInternationalStandardsadoptedbythetechnicalcommitteesarecirculatedtothememberbodiesforvotingPublicationasanInternationalStandardrequiresapprovalbyatleastofthememberbodiescastingavoteAttentionisdrawntothepossibilitythatsomeoftheelementsofthisdocumentmaybethesubjectofpatentrightsISOshallnotbeheldresponsibleforidentifyinganyorallsuchpatentrightsISOwaspreparedbyTechnicalCommitteeISOTC,Qualitymanagementandqualityassurance,SubcommitteeSC,QualitysystemsThisthirdeditioncancelsandreplacesthesecondedition(ISO:),whichhasbeentechnicallyrevisedManagingforthesustainedsuccessofanorganizationisamajorchangeinfocusforISO,leadingtosubstantialchangestoitsstructureandcontentsISO:(E)©ISO–AllrightsreservedvIntroductionThisInternationalStandardprovidesguidancetosupporttheachievementofsustainedsuccessforanyorganizationinacomplex,demanding,andeverchangingenvironment,byaqualitymanagementapproachThesustainedsuccessofanorganizationisachievedbyitsabilitytomeettheneedsandexpectationsofitscustomersandotherinterestedparties,overthelongtermandinabalancedwaySustainedsuccesscanbeachievedbytheeffectivemanagementoftheorganization,throughawarenessoftheorganization'senvironment,bylearning,andbytheappropriateapplicationofeitherimprovements,orinnovations,orbothThisInternationalStandardpromotesselfassessmentasanimportanttoolforthereviewofthematurityleveloftheorganization,coveringitsleadership,strategy,managementsystem,resourcesandprocesses,toidentifyareasofstrengthandweaknessandopportunitiesforeitherimprovements,orinnovations,orbothThisInternationalStandardprovidesawiderfocusonqualitymanagementthanISOitaddressestheneedsandexpectationsofallrelevantinterestedpartiesandprovidesguidanceforthesystematicandcontinualimprovementoftheorganization'soverallperformanceAnextendedmodelofaprocessbasedqualitymanagementsystemincorporatingtheelementsofISOandISOisgiveninFigureKeyInformationflowValueaddingactivitiesFigureExtendedmodelofaprocessbasedqualitymanagementsystemISO:(E)vi©ISO–AllrightsreservedThisInternationalStandardhasbeendevelopedtomaintainconsistencywithISOandbecompatiblewithothermanagementsystemstandardsSuchstandardscomplementeachother,butcanalsobeusedindependentlyAnnexAprovidesatoolfororganizationstoselfassesstheirownstrengthsandweaknesses,todeterminetheirlevelofmaturity,andtoidentifyopportunitiesforimprovementandinnovationAnnexBprovidesadescriptionofthequalitymanagementprinciplesthatarethebasisofthequalitymanagementstandardspreparedbyISOTCAnnexCgivesaclausebyclausecorrespondencebetweenISO:andthisInternationalStandardINTERNATIONALSTANDARDISO:(E)©ISO–AllrightsreservedManagingforthesustainedsuccessofanorganizationAqualitymanagementapproachScopeThisInternationalStandardprovidesguidancetoorganizationstosupporttheachievementofsustainedsuccessbyaqualitymanagementapproachItisapplicabletoanyorganization,regardlessofsize,typeandactivityThisInternationalStandardisnotintendedforcertification,regulatoryorcontractualuseNormativereferencesThefollowingreferenceddocumentsrelatetotheapplicationofthisdocumentFordatedreferences,onlytheeditioncitedappliesForundatedreferences,thelatesteditionofthereferenceddocument(includinganyamendments)appliesISO,QualitymanagementsystemsFundamentalsandvocabularyTermsanddefinitionsForthepurposesofthisdocument,thetermsanddefinitionsgiveninISOandthefollowingapplysustainedsuccess〈organization〉resultoftheabilityofanorganizationtoachieveandmaintainitsobjectivesinthelongtermorganization'senvironmentcombinationofinternalandexternalfactorsandconditionsthatcanaffecttheachievementofanorganization'sobjectivesanditsbehaviourtowardsitsinterestedpartiesManagingforthesustainedsuccessofanorganizationGeneralToachievesustainedsuccess,topmanagementshouldadoptaqualitymanagementapproachTheorganization'squalitymanagementsystemshouldbebasedontheprinciplesdescribedinAnnexBTheseprinciplesdescribeconceptsthatarethefoundationofaneffectivequalitymanagementsystemToachievesustainedsuccess,topmanagementshouldapplytheseprinciplestotheorganization'squalitymanagementsystemTheorganizationshoulddeveloptheorganization'squalitymanagementsystemtoensure⎯theefficientuseofresources,ISO:(E)©ISO–Allrightsreserved⎯decisionmakingbasedonfactualevidence,and⎯focusoncustomersatisfaction,aswellasontheneedsandexpectationsofotherrelevantinterestedpartiesNOTEInthisInternationalStandard,theterm“topmanagement”referstothehighestlevelofdecisionmakingauthorityinanorganizationandtheterm“theorganization”coversallpeopleinanorganizationThisisconsistentwiththedefinitionsofthesetermsgiveninISOSustainedsuccessTheorganizationcanachievesustainedsuccessbyconsistentlymeetingtheneedsandexpectationsofitsinterestedparties,inabalancedway,overthelongtermAnorganization'senvironmentiseverchanginganduncertain,andtoachievesustainedsuccessitstopmanagementshould⎯havealongtermplanningperspective,⎯constantlymonitorandregularlyanalysetheorganization'senvironment,⎯identifyallitsrelevantinterestedparties,assesstheirindividualpotentialimpactsontheorganization'sperformance,aswellasdetermininghowtomeettheirneedsandexpectationsinabalancedway,⎯continuallyengageinterestedpartiesandkeeptheminformedoftheorganization'sactivitiesandplans,⎯establishmutuallybeneficialrelationshipswithsuppliers,partnersandotherinterestedparties,⎯makeuseofawidevarietyofapproaches,includingnegotiationandmediation,tobalancetheoftencompetingneedsandexpectationsofinterestedparties,⎯identifyassociatedshortandlongtermrisksanddeployanoverallstrategyfortheorganizationtomitigatethem,⎯anticipatefutureresourceneeds(includingthecompetencesrequiredofitspeople),⎯establishprocessesappropriatetoachievingtheorganization'sstrategy,ensuringthattheyarecapableofrespondingquicklytochangingcircumstances,⎯regularlyassesscompliancewithcurrentplansandprocedures,andtakeappropriatecorrectiveandpreventiveactions,⎯ensurethatpeopleintheorganizationhaveopportunitiesforlearningfortheirownbenefit,aswellasformaintainingthevitalityoftheorganization,and⎯establishandmaintainprocessesforinnovationandcontinualimprovementTheorganization'senvironmentAnorganization'senvironmentwillbeundergoingchangecontinually,regardlessofitssize(largeorsmall),itsactivitiesandproducts,oritstype(forprofitornotforprofit)consequentlythisshouldbemonitoredconstantlybytheorganizationSuchmonitoringshouldenabletheorganizationtoidentify,assessandmanagetherisksrelatedtointerestedparties,andtheirchangingneedsandexpectationsTopmanagementshouldmakedecisionsfororganizationalchangeandinnovationinatimelymannerinordertomaintainandimprovetheorganization'sperformanceNOTEFormoreinformationonriskmanagement,seeISOISO:(E)©ISO–AllrightsreservedInterestedparties,needsandexpectationsInterestedpartiesareindividualsandotherentitiesthataddvaluetotheorganization,orareotherwiseinterestedin,oraffectedby,theactivitiesoftheorganizationMeetingtheneedsandexpectationsofinterestedpartiescontributestotheachievementofsustainedsuccessbytheorganizationInaddition,theneedsandexpectationsofindividualinterestedpartiesaredifferent,canbeinconflictwiththoseofotherinterestedparties,orcanchangeveryquicklyThemeansbywhichtheneedsandexpectationsofinterestedpartiesareexpressedandmetcantakeawidevarietyofforms,includingcollaboration,cooperation,negotiation,outsourcing,orbyterminatinganactivityTableExamplesofinterestedpartiesandtheirneedsandexpectationsInterestedpartyNeedsandexpectationsCustomersQuality,priceanddeliveryperformanceofproductsOwnersshareholdersSustainedprofitabilityTransparencyPeopleintheorganizationGoodworkenvironmentJobsecurityRecognitionandrewardSuppliersandpartnersMutualbenefitsandcontinuitySocietyEnvironmentalprotectionEthicalbehaviourCompliancewithstatutoryandregulatoryrequirementsNOTEAlthoughmostorganizationsusesimilardescriptionsfortheirinterestedparties(egcustomers,ownersshareholders,suppliersandpartners,peopleintheorganization),thecompositionofthosecategoriescandiffersignificantlyovertimeandbetweenorganizations,industries,nationsandculturesStrategyandpolicyGeneralToachievesustainedsuccess,topmanagementshouldestablishandmaintainamission,avisionandvaluesfortheorganizationTheseshouldbeclearlyunderstood,acceptedandsupportedbypeopleintheorganizationand,asappropriate,byotherinterestedpartiesNOTEInthisInternationalStandard,a“mission”isadescriptionofwhytheorganizationexists,anda“vision”describesitsdesiredstate,iewhattheorganizationwantstobeandhowitwantstobeseenbyitsinterestedpartiesStrategyandpolicyformulationTopmanagementshouldsetouttheorganization'sstrategyandpoliciesclearly,inordertogetthemission,visionandvaluesacceptedandsupportedbyitsinterestedpartiesTheorganization'senvironmentshouldberegularlymonitoredtodetermineifthereisaneedtoreviewand(whenappropriate)revisethestrategyandpoliciesInordertoestablish,adoptandsustainaneffectivestrategyandpolicy,theorganizationshouldhaveprocessesto⎯continuallymonitoran

用户评价(0)

关闭

新课改视野下建构高中语文教学实验成果报告(32KB)

抱歉,积分不足下载失败,请稍后再试!

提示

试读已结束,如需要继续阅读或者下载,敬请购买!

文档小程序码

使用微信“扫一扫”扫码寻找文档

1

打开微信

2

扫描小程序码

3

发布寻找信息

4

等待寻找结果

我知道了
评分:

/10

ISO 9004-2009 永续性管理 一种品质管理方法E

仅供在线阅读

VIP

在线
客服

免费
邮箱

爱问共享资料服务号

扫描关注领取更多福利