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首页 什麼是8D

什麼是8D.ppt

什麼是8D

michael
2009-06-08 0人阅读 举报 0 0 暂无简介

简介:本文档为《什麼是8Dppt》,可适用于生产运营领域

TEAMORIENTEDPROBLEMSOLVING(經由團隊解決問題的方法)DisciplineinProblemSolving(D)TEAMORIENTEDPROBLEMSOLVING(經由團隊解決問題的方法)DisciplineinProblemSolving(D)ArthurShiaoJuneDTeamOrientedProblemSolvingTheEightDisciplineApproach(D)原自福特汽車,乃用來關心及解決能力指標低於期望標準之方法ThemethodaddressesconcernsthosecapabilityindicesthatarebelowdesiredvaluesDD以團隊共識為導向(TeamWork)實事求是,減少個人偏見經由分工合作建立創新,永久的問題處理方法ProvidesandorderlyteamorientedmethodforsolvingproblemsusingfactsratherthanpersonalbiasCreative,permanentsolutionsusuallyrequireinputfrommanyactivitiesDefineVerifyRootCauses確認根本原因IdentifyPotentialCauses鑑定潛在原因SelectLikelyCauses選擇可能的原因IsthePotentialCauseaRootCause某一潛在原因=根本原因IdentifyAlternativeSolutions鑑定可能的解決方法ChooseVerifyCA’s選擇確認矯正措施ImplementPermanentCA's建立永久矯正措施PreventRecurrence再發防止CongratulateYourTeamDDDDDDDDDDDUseTeamApproach:問題處理成員DDescribetheProblem:問題描述DImplementandVerifyInterim(Containment)Actions:緊急防制措施DDefineandVerifyRootCauses:確認根本原因DChooseandVerifyCorrectiveActions:選擇確認矯正措施DImplementPermanentCorrectiveActions:確認並建立永久矯正措施DPreventRecurrence:再發防止DCongratulateYourTeam:感激處理成員的努力 DPreparefortheGlobal“D”ProcessD客訴範例HoldfinishedgoodsworldwidelotcodedatecodeShipmenthistoryforidentifiedlotcodePullphysicalsamplesifavailableReviewTravelerReviewtestsummaryDUseTeamApproachIdentifyteamleaderIdentifysponsorTeammembersIdentifywhopreparethepaperDEstablishasmallgroupofpeoplewiththeprocessproductknowledge,allocatedtime,authority,andskillintherequiredtechnicaldisciplinestosolvetheproblemandimplementcorrectiveactionsThegroupmusthaveadesignatedchampionDDDescribetheProblem量化描述問題Specifytheinternalexternalcustomerproblembyidentifyinginquantifiabletermsthewho,what,when,where,why,how,howmany(WH)fortheproblem有共識的問題描述Problemisdescribedintermsthathavesamemeaningtoeveryone避免僅只於表徵式的描述問題Problemdescriptionisnota“symptom”DDImplementandVerifyInterim(Containment)Actions緊急防制措施暫時的封鎖性措施Defineandimplementcontainmentactionstoisolatetheeffectofproblemfromanyinternalexternalcustomeruntilcorrectiveactionisimplemented確認措施的有效性VerifyeffectivenessofthecontainmentactionDDDefineandVerifyRootCauses鑑定所有潛在原因Identifyallpotentialcauseswhichcouldexplainwhytheproblemoccurred由量化的問題描述及模擬,篩選出可能的潛在原因:RootCause根本原因!鑑定可能的解決方法IdentifyalternativecorrectiveactionstoeliminaterootcauseDDChooseandVerifyCorrectiveActions選擇確認矯正措施針對根本原因(RootCause)進行矯正措施Whatactionstocorrectrootcause,whowilldoactions,whenitwillbecompleted要能證明矯正措施有效Evidencedthatactionwillresolveproblematrootcause掌握可能帶出的問題並加以控制Definecontingencyactions,ifnecessary,basedonriskassessmentDDImplementPermanentCorrectiveActions確認並建立永久矯正措施DefineandimplementthebestpermanentcorrectiveactionsChooseongoingcontrolstoensuretherootcauseiseliminatedValidationofeffectivenessofthefix“ifyoucannotprovetheproblemisfixedyoucannotsayitisfixed”DDPreventRecurrence再發防止Modifythemanagementsystems,operatingsystems,practicesandprocedurestopreventrecurrenceofthisandallsimilarproblemsStandardizethesechangesDDCongratulateyourteam感激成員的努力與成果RecognizethecollectiveeffortsoftheteamDThesestepsdonothavetobefollowedinordergivenTheycanvarywitheachproblemForexample,bythetimeaproblemisreportedandateamformed,theinterimactionmayhavebeentakenbytheforemanoroperatorDThankYou感謝這個機會D

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