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首页 饭店情景英语培训资料(马科里得版本)

饭店情景英语培训资料(马科里得版本)

饭店情景英语培训资料(马科里得版本)

wenping
2009-03-02 0人阅读 举报 0 0 暂无简介

简介:本文档为《饭店情景英语培训资料(马科里得版本)pdf》,可适用于考试题库领域

“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnMarketLeader上海马科里得酒店英语培训HotelRestaurantEnglishTrainingExpertwwwmarketleadercn“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnPARTⅠTHEFRONTOFFICEINTRODUCTIONThemanager’sRemarksTheaimofahotelistocreateahomeawayfromhomeforallthetravelingguestswhoneedrest,foodanddrinkThefrontofficeofahotelisnotonlyits“shopwindow”butalsoits“nervecenter”Thefrontofficestaff’sefficiencyandpersonalityareofgreatimportancetoguest’svacationorbusiness,andindeed,thehotel’soperationitselfaremadeorruinedThefrontofficestaffseemto“doitall”receivereservations,registerguests,assignrooms,distributebaggage,storeguests’valuables,provideinformation,delivermailsandmessages,exchangeforeigncurrencies,checkroomoccupancies,checkguestsoutandsoonInordertofulfilthesetasks,thestaffmusthaveaneatandsmartappearance,goodmanners,adaptability,knowledgeoflanguagesandaheadforfiguresThemostimportantofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthemBesides,frontdeskstaffshouldencourageandsettletheguests’complaintsThatwillsootheanunhappyguestandrevealthehotel’sproblemssothattheoperationcanbebetteredInshort,allstaffoughttorememberthatthehotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestsreceivefromthe“homeawayfromhome”WordListRemarkn陈述、言语Nerven神经Realizationn实现Operationn经营Ruinυ崩溃、毁灭efficiencyn效率personalityn个性smartα活泼的、精明的appearancen外表goodmanners彬彬有礼“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnReservationn预订Registerυ登记、注册Assignυ分配、指定Baggagen行李Distributeυ分发Deliverυ投递、递交Occupancyn居住、占用Currencyn货币adaptabilityn适应性figuren数字settleυ解决、安定complaintn投诉、抱怨sootheυ安抚revealυ显示financialα财政的、财经的satisfactionn满意UsefulExpressionsNotonly…butalso…不仅…而且…toseento似乎好像……alikingfor对……喜爱Sothat…以便TocheckSBOut结某人的帐(以使之可离开旅馆)inorderto为了……oughtto应当……inshort简言之总而言之“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnUNITRoomReservationsAlongDistancecallReservationScene:HenryBellow(B)andMargaretBellow(M),anAmericancouple,aregoingtospendtheirHolidaysinChinaNowMrBellowismakingareservationatHaitianHotelinShanghaithroughalongdistancecallReservations(R):ShanghaiHaitianHotelReservationDeskCanIhelpyouB:I’mcallingfromNewYorkI’dliketobookaroominyourhotelR:Whatkindofroomwouldyoulike,sirWehavesinglerooms,doublerooms,suitesandDeluxesuitesinJapanese,British,Roman,FrenchandpresidentialstylesB:ABritishsuite,pleaseR:WouldyoulikebreakfastB:No,thanksR:Canyougivemeyournameplease,sirB:BellowBELLOWR:Thankyou,MrBellowAndyourarrivalanddeparturedatesB:FromMaythtoMaythR:Verywell,MrBellowBritishsuitewithoutbreakfastfromMaythtoMaythAmICorrect,MrBellowB:Yes,thankyouR:Whattimewillyoubearriving,MrBellowB:Around:pmR:AllrightYou’llbeexpectedtobeherethenB:That’sfineThankyou,madamGoodbyeR:Goodbye“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnAGroupReservationScene:ThetelephoneringsTheReservations(R)answersthephoneR:ReservationsMayIhelpyouClient(C):YesTheAmericanPeopletopeopleEducationDelegationwillbevisitingShanghaiAttheendofthismonthI’dliketobookdoubleroomswithtwinbedsforfivedaysR:ForwhichdatesC:ForMayrd,th,…andthR:Onemomentplease,sir(Thereservationscheckthelist)Yes,wecanconfirmroomsforfivedaysC:ThankyouIsthereaspecialrateforagroupreservationR:Yes,thereisapercentdiscountC:That’sfineR:Bytheway,howwilltheybegettingtoShanghaiWilltheybecomingbyairC:YesR:Couldyougivemetheflightnumber,please,incasetheplane’slateC:Oh,sorryIdon’tknowtheflightnumber,butI’llletyouknowbyphonetomorrowR:Thankyou,sirC:Oh,yesAccordingtotheprogram,they’llhaveameetingonthethHaveyougotabigConferencehallR:Yes,sir,wehaveaverynicemultifunctionhall,butyou’llhavetospeaktothemanagerAboutthatPleaseholdonamomentandI’llseeifIcanputyouthroughALocalCallReservationScene:TheReservations(R)answersthephoneassoonasitringsR:ReceptionCanIhelpyouClient(C):I’dliketobookasingleroomwithshowerforMrGeorgeSmithHeplanstoarriveOnthethofthismonth“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnR:HowlongwillhebestayingC:Idon’tknow,butitcouldbeanythingfromseventotendR:ThenwecanonlyconfirmaroomfromthethtothethI’mafraidwewon’tbeabletoGuaranteehimaroomafterthethWeusuallyhavehighoccupanciesinthepeakseasonsC:Whatifthereisn’tanyroomthenR:Don’tworry,sirWecaneitherputhimonawaitinglistorfindhimaroominanearbyHotelC:FineHowmuchdoyouchargeforasingleroomwithbreakfastR:Foronenight,thehotelcostwouldbeyuanHowwillhebepaying,sirC:HiscompanywillcoveralltheexpensesWe’llsendyouacheckrightawayR:Thankyou,sirC:ThankyouGoodbyeWordListReservationn保留、预定Suiten套房Romanα罗马的Presidentialα总统的Clientn顾客Confirmυ进一步确定、证实Discountn折扣Programn议程、节目Receptionn接待欢迎Expensen花费、经费、费用chargeυ收费reservationistn预订处值班员deluxen豪华listn表、目录、名单raten价格等级flightn飞行、航班conferencen会议guaranteeυ保证checkn支票“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnUsefulExpressionstomakeareservation预订tocheckin登记bytheway顺便incase以防(万一)假使according根据、按照either…or…或者…或者rightaway马上、随即UNITAtthereceptionDeskAttheEntranceScene:AcarpullsupinfrontofHuatianHotelandadoorman(Dm)goesforwardtomeettheguests,openingthedoorofthecarforthemDm:Goodevening,sirandmadamWelcometoourhotelMrBellow(B):ThanksGoodeveningDm:(Openingthetrunkoutthebaggageandlookingatthenameonthebaggagetags)I’mthedoorman,MrBellowSoyouhavegotaltogetherfourpiecesofbaggageB:Er…Maybefive,Margaret(M)Dm:FiveOh,sorryLetmehaveacheckagainM:Oh,no,HenryAlwayspoormemory!We’vegotonlyfourB:Isee(Tothedoorman)Sorry,boyYou’rerightFourpiecesDm:Nevermind,MrBellowTheReceptionDeckisstraightahead“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnAfteryou,pleaseB:Yes,thankyouTheRegistrationScene:MrBellow(B)checksinattheReceptionDeskReceptionist(R):GoodeveningWhatcanIdoforyou,sirB:IbookedatwinbedroomwithbaththreeweeksagoI’mHenryBellowR:Justamoment,please,MrBellowI’llcheckthearrivallist…Sorrytohavekeptyouwaiting,sirYes,youhavereservedaBritishsuitefromtodaytothethB:Yes,exactlyR:CouldIseeyourpassports,please(Checkingthepassportsandgivingthemback)Thankyou,sirAndwouldyoumindfillingintheregistrationformB:I’lltakecareofit(Fillingouttheform)HereyouareIsitallrightR:Yes,thanksHowareyougoingtopay,incashorbycreditcardB:CouldIpaywithtraveller’schecksR:CertainlyHere’sthekeytoRoomPleasekeepitAndthebellmanwillshowyouup(Abellmancomesover)Haveaniceevening,sirAndenjoyyourstayB:ThankyouReceivingaWalkinGuestScene:Agentlemanstepsin,tryingtofindaroomforthenightReceptionist(R):Goodafternoon,sirMayIhelpyouClient(C):Yes,pleaseI'vejustarrivedfromHongKongCouldyouletmehavearoomforthiseveningR:Haveyoumadeareservation,sirC:I’mafraidnot“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnR:Howmanypeopledoyouhave,pleaseC:JustoneI’maloneR:Justamoment,pleaseIhavetocheckifthere’saroomavailable…Oh,sorry,SirAlltheroomsarebookedupButIthinkwe’llbeabletoarrangeforaroomaftersixo’clockthiseveningIfyouneedaroomrightnow,wouldyoulikemetogetintouchwithsomewhereelseforyouC:No,thanksIshouldsayIprefertostayhereAfriendofminehighlyrecommendedyourhoteltomeI’lljustwaitheretillsixR:Youarewelcome,sirPerhapsyoumightfeelmorecomfortabletorestinourlobbyafteratiringjourneyAndifyouneedanyhelp,doletusknowC:ThankyouNoproblemWordListDoorman门卫人员Tagn标签registrationn登记、注册receptionistn接待员bellmann应接员preferv喜欢recommendv推荐、介绍、建议tiringa使疲劳的trunkn行李箱(汽车)baggagen行李cashn现金、现款creditn信用贷款availablea可得到的highlyad高度的lobbyn(剧院、旅馆等的)门廊、门厅UsefulExpressionstopullup(使)停下“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercntohaveacheck检查、复核tofillin(out)填写、填好totakecareof留心toshowsbUp领某人上楼tobebookedup预订完了togetintouchwith与……取得联系torecommend…to向……推荐……UNITTheBellmanCarryingBaggageScene:Thebellman(Bm)doesservicefortheBellowsBm:Goodevening,madamandsirI’mthebellmanMrBellow(B)MrsBellow(M),GoodeveningBm:VerygladtohaveyouhereI’llgetthebaggageuptoyourroomBm:ThankyouBm:LetmecarryyourbaggageAretheseallyoursM:Fourpieces,HenryB:Yes(Laughs)Bm:Allowme,madam(MrBellowtriescarryoneofthesuitcasesuptothebaggagecart)Bm:Oh,leaveittome,I’lldothatforyouB:ThanksBm:It’smypleasureThisway,please(Theyaregoingtotheelevatorentrance)HerewearePleasetakethiselevatortotheninthfloorThefloorattendantwillmeetyouatyourelevatorentrancethereandshowyoutoRoomI’lltakethebaggageelevatorandgetyour“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnsuitcasesuptotheroomB:VerygoodSeeyouthenBm:SeeyouIntroducingHotelServicesScene:TheBellman(Bm)escortsalady(L)tohersuitealongthecorridorBm:Thisway,pleaseRoomisattheendofthelongcorridorL:Oh,marvellous!Thecorridorlookslovely,soquietandwelldecorated!Beautifulindeed!Bm:I’mgladthatyoulikeitAndI’msureyou’lllikeyourroomtooAllourroomsarespaciousandairyL:GoodBytheway,couldyoutellmeaboutyourhotelservicesBm:Certainly,madamOurhotelisafirstratehotelandchosenasthefavouriteplacetostayinbyVIPs,officialguestsandbusinessmenfrommanycountriesThereareoverroomsofinternationalstandard,includingsinglerooms,doubleroomsandsuitesTherearefourspaciousChineserestaurantsdeluxeWesternstylerestaurant,largeandsmallbanquethallsbar,ahourcafeandanindoorpatiowithdrinksL:HowaboutotherservicesBm:Alsoavailableareabeautysalon,abarbershop,asouvenirshop…L:HaveyougotanindoorswimmingpoolhereBm:Yes,it’sonthefirstfloorAndwe’vegotabilliardroomandbowlingroomasWellTheyreadytoservetheguestsattheirconvenienceL:I’dliketohaveabrochureofyourhotelWherecouldIgetoneBm:YoucantakeonefromReceptionDeskIfyoudon’tmind,I’llcomeupagainandbringyouoneL:Oh,goodThat’sverykindofyouBm:NotatallI’malwaysatyourserviceTicketbookingServiceScene:AttheBellCaptain’sDisk(BC),theBellowstrytomakeaflightreservationBC:GoodmorningMayIhelpyouMrBellow(B):Yes,I’dliketoflytoGuilinonSaturdayCouldyoubookticketsforme“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnBC:YouhavetobooktheticketsfivedaysinadvanceNowit’sthebusyseasonfortravelling,youknowSorrytosayalltheticketsarebookedupB:Notickets!Whatluck!ButI…BC:Iwonderifyou’dconsidergoingtherebytraininsteadYoucanhavetrainticketsandthey’remuchcheaperactuallyB:Well,itseemswe’llhavetotakethetrainBC:WhattimewouldyouliketoleaveB:Atnoon,ifpossibleBC:HowmanyticketsdoyouneedB:Twosoftberths,pleaseBC:(Lookingatthetimetable)Will:beallrightB:Yes,that’llbefineBC:Justamoment,whileIcallthestation…(Afterthecall)I’msorry,therearen’tanymoreseatsleftonthe:train,butthereisatrainleavingonSaturdaymorningThat’sNospecialexpressItwillleaveatamWhatdoyouthinkofit,sirB:Well,IsupposeI’llhavetotakethatoneMynameisHenryBellowAndhere’sthemoneyforbookingBC:IwishyouawonderfultriptoGuilinB:ThankyouTheysayGuilinleadstheworldinbeautifulsceneryTotellthetruth,mywifehasbeendyingtogothereMrsBellow(M):(Appearing)andsohaveyouWordlist“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnSuitcasen衣箱Cartn小推车Entrancen入口处Attendantn侍者、服务员Corridorn走廊、通路Decoratev装饰Airya通风的Favouritea特别喜爱的Standardn标准、规格Banquetn宴会、盛宴Pation院子(连屋)室外就餐处Brochuren小册子Considerv考虑Timetablen时刻表Supposev假定、猜想Elevatorn电梯Dutyn责任Servicen服务Choosev挑选、选择Spaciousa广阔的、宽敞的Souvenirn纪念品Officiala官方的、公务上的Restaurantn饭店、餐馆Indoora室内的Salonn沙龙、美容室Conveniencen便利、方便Insteadad代替Tripn旅程UsefulExpressionsTodoserviceforToleave…to…Toescort…to…AttheendofAtone’sconvenienceAswellInadvanceIfpossibleTothinkofTotellthetruthTobedyingtodosth为……服务效劳把……留给……陪同……去……在……的尽头在……方便时也预先如果可能的话想到说实话老实说迫不及待(干某事)“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnUNITAttheInformationDeskMailServiceScene:MrBellow(B)isgoingtotheInformationDeskwithaletterinhishandReceptionist(R):Goodaftrenoon,sirB:GoodafternoonCouldyoupleasemailaletterformeR:YesHaveyoustuckonthestampsyetB:NoIneedtobuysomeR:(Lookingattheletter)IsittoSanFranciscoB:YesAndI’dliketosenditbyordinaryairmailR:(Weighingtheletteronthescales)Twoyuanandsixtyfen…B:OverweightR:YesR:TwoyuanandsixtyfenB:ThankyouHereitis(Givingthemoney)R:HereareyourstampsPleasestickthemontogetherwiththeairmailstickeronthefrontoftheenvelopeB:AllrightOnemorething,IwanttosendatelexandafaxtoNewYorkCanyouarrangeitformeR:Oh,yes,sir,WehavetelexandfaxserviceinourhotelWouldyoupleasegotothebusinesscenterYoucansendyourtelexandfaxthereB:Well,I’llbegoingthereThankyouforyourinformationR:Youarewelcome“BusinessHospitalityEnglishTrainingExpert”MarketLeaderHotelRestaurantGroupCall:http:wwwMarketLeadercnIntroducingSomeScenicSpotsScene:TheBellowsplantogoaroundtownTheReceptionist(R)givesthemsomesuggestionsR:Goodmorning!MrBellow(B):Goodmorning!TodaywecanaffordawholedayforsightseeingCouldyoutellussomeplacesofhistoricalinterestinShanghaiR:HaveyoueverbeenisShanghaibeforeB:No,thisisourfirsttriphereR:I’mverypleasedtosuggestthatyougotovisittheYuYuanGardenandtheJadeBuddhaTemple,themainattractionsinShanghaiTheyareoftenvisitedbyforeignguestsMrsBellow(M):AndwhyarethoseplacessopopularR:BecausetheyareoftypicalChinesenationalstyleTheYuYuanGardenisnotonlythepearlofShanghai,butalsocalledthe“NoVistainEastChina”Youcanseebeautifulpavilions,terraces,rockeries,ponds,aswellasbuildingsdecoratedwithfinebrickdesignsandwoodcarvingsB:Good,I’lltakesomepecturesThen,howaboutthetempleR:TheJadeBuddhaTempleisoneofthemostfamoustemplesinChinaTherearetwowhitejadestatuesofSakyamunibroughtfromBurmamorethanahundredyearsagoM:Oh,great!We’llhaveagoodchancetofeastoureyesR:What’smore,theconstructionoftheGrandHallismagnificentB:IthinkI’llenjoythearchitectureofthetemple,tooM:BothplacessoundworthvisitingHenry,let’sgoShowingthewayScene:TheBellowsareaskingthewayattheReceptionDeskReceptionist(R):Goodmorning,sirMrBellow(B):GoodmorningExcuseme,butcouldyoutellmehowtogototheFriendshipStoreIcan’tfindtheexactspotonthemapR:Yes,ofcourseOurhotelislocatedonMingYuanRoadinthewesterndistrictofShanghaiButtheFriendshipStoreiswithineasyreachYoucantakeNoTrolleyBusandgetoffatSichuanRoadGoaheadalongtheroadandturnleftatthefirstcrossingThengostraightonuntilyoufind“BusinessHospit

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饭店情景英语培训资料(马科里得版本)

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