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首页 general motors ISO TS16949 Customer specific Req…

general motors ISO TS16949 Customer specific Requi

general motors ISO TS16949 Cust…

施策
2009-01-06 0人阅读 举报 0 0 暂无简介

简介:本文档为《general motors ISO TS16949 Customer specific Requidoc》,可适用于企业制度领域

GeneralMotorsISOTSCustomerSpecificRequirementsScopeISOTSandthisdocumentdefineGeneralMotors’fundamentalqualitysystemrequirementsforsuppliers(seeDefinitions),asanalternativetoQualitySystemRequirements(QS)TherequirementsinthisdocumentshallbeincludedinanyscopeofregistrationcertificationtoISOTSissuedbyaGMrecognizedcertificationbodyinorderfortheISOTScertificatetosatisfyGeneralMotors’supplierrequirementforQSthirdpartyregistrationcertification(SeeISOTSRemarksforcertification)Servicepartsandmaterialsapplicabilitydoesnotincludeaftermarket(SeeDefinitions)partsorsuppliersAllISOTSrequirementsandtherequirementsofthisdocumentshallbedocumentedinthesupplier’squalitysystemCopiesofthisdocumentareavailablefromGeneralMotorsReferencesChrysler,Ford,GeneralMotorsQualitySystemRequirements(QS),ThirdEdition,March,Chrysler,FordGeneralMotorsProductionPartApprovalProcess(PPAP),SecondEdition,February,Chrysler,Ford,GeneralMotorsStatisticalProcessControl(SPC)referencemanual,FirstEdition,ISOIECGuide:InternationalAccreditationForumApplicationofISOIECGuide,Issue,datedJuneAutomotivecertificationschemeforISOTS,RulesforAchievingIATFRecognitionCopiesofQS,PPAP,SPCandotherrelatedmanualsareavailablefromAIAGat,andCarwinContinuousatCopiesofISOdocumentsareavailablefromtheAmericanNationalStandardsInstitute(ANSI)at()AdditionalreferencesarelistedasrequirementsinsectionDefinitionsWhereinconsistentterminologyexistsbetweenISOTSandthisdocument,thisdocumentshalltakeprecedenceOtherwisethedefinitionsfromISOTSapplytothisdocumentActivePartAnactivepartisonecurrentlybeingsuppliedtothecustomerfororiginalequipmentorserviceapplicationsThepartremainsactiveuntiltoolingscrapauthorizationisgivenbytheappropriatecustomeractivityForpartswithnocustomerownedtoolingorsituationswheremultiplepartsaremadefromthesametool,writtenconfirmationfromtheGeneralMotorsServicePartOperationsPurchasingactivityisrequiredtodeactivateapartAftermarketPartsReplacementpartsnotprocuredorreleasedbyOEMforservicepartapplicationswhichmayormaynotbeproducedtooriginalequipmentspecificationsConsultingForthepurposesofQS,consultingistheprovisionoftraining,documentationdevelopment,orassistancewithimplementationofqualitysystemstoaspecificcustomerIftheseactivitiesareopentothepublic,advertised,andnotcustomerspecific,theyareconsideredtrainingratherthanconsultingOtherproducts,processesorservicesmaybeoffereddirectlyorindirectly,providedtheydonotcompromiseconfidentialityortheobjectivityorimpartialityofitscertificationprocessordecisionsrefertoIAFGuidanceontheApplicationofISOIECGuide,Issue,datedJunetoISOIECGuide:CustomerReferencesto“customer”inISOTSandthisdocumentshallbeinterpretedastheprocuringdivisionofGeneralMotorsforsupplierspursuingthirdpartyregistrationtoISOTStosatisfyGeneralMotorsQSthirdpartyregistrationrequirementErgonomicsErgonomicsistheevaluationofthedesignofaproductorprocesstoassurecompatibilitywiththecapabilitiesofhumanbeingsAnalysisofmotionreferstocapabilitiesofpeoplewithrespecttotasks(eglifting,twisting,reaching)topreventorrelieveproblemsofstrain,stress,excessivefatigue,etcFactorsinvolvedincludeanatomicaldimensionsoftheworker,placementofproductstobeworkedupon,placementofbuttonsswitches,physicalloadsimposedontheworker,andenvironmentaleffectssuchasnoise,vibration,lightingandspaceInitialProcessStudyInitialProcessStudiesareshorttermstudiesconductedtoobtainearlyinformationontheperformanceofneworrevisedprocessesrelativetointernalorcustomerrequirementsInmanycases,initialprocessstudiesshouldbeconductedatseveralpointsintheevolutionofnewprocesses(egattheequipmentortoolingsubcontractor’splant,afterinstallationatthesupplier’splant)ThesestudiesshouldbebasedonvariablesdataevaluatedusingcontrolchartsSeeProductionPartApprovalProcessmanualPPMPPMisamethodofstatingtheperformanceofaprocessintermsofactualnonconformingmaterialPPMdatacanbeusedtoprioritizecorrectiveactionsDefinitionofdefectiveunitsvarieswithcustomer(egallsorted,onlythosefoundtobewrong,allinbox)QualityIndicesSeeChrysler,Ford,GeneralMotorsStatisticalProcessControlreferencemanualSupplierSuppliersaredefinedasprovidersof:a)productionmaterials,b)productionorserviceparts,orc)heattreating,plating,paintingorotherfinishingservices,directlytoChrysler,Ford,GeneralMotorsorothercustomerssubscribingtothisdocumentSubcontractorSubcontractorsaredefinedasprovidersofproductionmaterials,orproductionorserviceparts,directlytoasuppliertoChrysler,Ford,GeneralMotorsorothercustomerssubscribingtothisdocumentAlsoincludedareprovidersofheattreating,painting,platingorotherfinishingservicesValueAddedProductionProcessesActivitiesoroperationsforwhichacustomerwouldbewillingtopay,ifgiventheoptionRequirementsISOTSRelatedRequirementsAllreferencestoclausesinthissectionpertaintoISOTS,unlessotherwisestatedToolingManagementTherequirementsfortoolingmanagement(cl)canbewaivedforwarehousesordistributorsRecordsRetentionProductionpartapprovals,toolingrecords,purchaseordersandamendmentsshallbemaintainedforthelengthoftimethatthepart(orfamilyofparts)isactive(seeDefinitions)forproductionandservicerequirementsplusonecalendaryearunlessotherwisespecifiedbythecustomerNOTE:AllcustomerpurchaseordersamendmentsareincludedinthisrequirementSupplierpurchaseordersamendmentsforcustomerownedtoolingareincludedinthisrequirementQualityperformancerecords(egcontrolcharts,inspectionandtestresults)shallberetainedforonecalendaryearaftertheyearinwhichtheywerecreatedRecordsofinternalqualitysystemauditsandmanagementreviewshallberetainedforthreeyearsRetentionperiodslongerthanthosespecifiedabovemaybespecifiedbyasupplierintheirproceduresThesuppliershalleventuallydisposeofrecordsTheserequirementsdonotsupersedeanyregulatoryrequirementsAllspecifiedretentionperiodsshallbeconsidered“minimums”InternalAuditInternalauditorsshouldbequalifiedasrecommendedinISOPartasaminimumElectronicCommunicationReferenceclNOTE:ExamplesofsuchsystemsforsupplierstoGM’sNorthAmericanOperationsare:)requirementplanninginformationsuchastheElectronicDataInterchange(EDI)ANSIASCXtransactionsetortheEDIFACTDELFORmessage,and)shipschedulessuchastheANSIASCXortransactionsetsortheEDIFACTDELJITmessageShipmentNotificationSystemReferenceclNOTE:ExamplesofsuchsystemsforsupplierstoGM’sNorthAmericanOperationsare:)theANSIASCXtransactionset,or)theEDIFACTDESADVmessageForEDIassistance,contactForEDIFACTassistance,andconfirmationoftherequiredimplementationdateforasupplier,contactSpecialCharacteristicsThesuppliershalluseGeneralMotorsKeyCharacteristicDesignationSystemdefinitionsandsymbologytocomplywithISOTSspecialcharacteristicsrequirements(egcl,)ReferenceQS,AppendixCforGeneralMotorsdefinitionsandsymbolsDesignChangesAlldesignchanges,includingthoseproposedbysubcontractors,shallhavewrittencustomerapproval,orwaiverofsuchapproval,priortoproductionimplementationSeeclandtheProductionPartApprovalProcessmanualForproprietarydesigns,impactonform,fit,function,performance,andordurabilityshallbedeterminedwiththecustomersothatalleffectscanbeproperlyevaluatedOfficialLanguageVersionTheEnglishlanguageversionofQSORISOTSandthisdocumentshallbetheofficialversionforpurposesofthirdpartyregistrationSanctionedtranslationsshall:·beforreferenceonly,·referencetheEnglishversionastheofficiallanguage,·notcontainISOtextverbatim,and·includeGeneralMotorsinthecopyrightstatementAnyothertranslationsarenotauthorizedSubcontractorDevelopmentThesuppliershallperformsubcontractorqualitysystemdevelopmentwithagoalofcompliancetoeitherISOTSorQS(Seecl)SubcontractorsshouldbecomplianttoISOTSandtherequirementsofthisdocumentThesupplieranditssubcontractorsshalldeploytheserequirementsexternallytothesupplychainasappropriateNOTE:GeneralMotorsdoesnotrequiresubcontractorregistrationcertificationatthistimePartApprovalProcessThesuppliershallcomplywiththeChrysler,Ford,GMProductionPartApprovalProcess(PPAP)manualtocomplywithclRegulationsNOTE:A“procedure”mayreplacetheword“process”inclCustomerSatisfactionTrendsincustomersatisfaction(seeCl)andcustomerdissatisfactionshouldbecomparedtothoseofcompetitors,orappropriatebenchmarks,andreviewedbyseniormanagementGeneralMotorsSpecificRequirementsThirdPartyRegistrationRequirementsAllProductionandServicePartSupplierstoGeneralMotors,includingGMHoldens,shallbethirdpartyregisteredtoQSbyDecember,,unlessotherwisespecifiedSupplierstoDelcoElectronicsshallbethirdpartyregisteredtoQSbyJuly,SupplierstoGMChile,GMEcuador,GMAsiaPacificOperations(APO)exceptGMHoldens,shallbethirdpartyregisteredtoQSbyDecember,NewsuppliersmustbeQSregisteredpriortoshipmentofproductCertificationtoISOTS,includingtherequirementsinthisdocument,byaGMrecognizedcertificationbodyusinganautomotiveregistrationschemerecognizedbyGeneralMotorsmaysatisfyGeneralMotors’requirementforQSthirdpartyregistrationGeneralProceduresandOtherRequirementsTheGMNorthAmericanpublicationslistedbelowcontainadditionalrequirementsorguidelineswhichshallbemet,ifapplicable,byGMNorthAmericanOperations(NAO)suppliersSpecificquestionsonthecontentofthesepublicationsshouldbedirectedtotheappropriatecontactattheGMprocuringdivisionInformationonthelatestrevisiondatesforthesepublicationsandorderinginformationcanbeobtainedbycallingBoiseCascadeOfficeProductsatorNAOSuppliersshallverifythattheyareusingthelatestversionofthesedocumentsatleastannuallyCTechnologyProgram,GMSupplierCInformation,(GM)AssistssuppliersinunderstandingandexecutingGM’sCstrategyProvidesYearreadinessinformationKeyCharacteristicsDesignationSystem,(GMQN)DefinesGM’sapproachto“special”characteristicsSupplierSubmissionofMaterialforProcessApproval(GP),(GM)ShippingprocedureforallpilotpartsSupplierQualityProcessesandMeasurementsProcedure(GP),(GM)SupplierSubmissionofMatchCheckMaterial(GP),(GM)NotificationbypurchasingdivisionifrequiredComponentVerificationTraceabilityProcedure(GP),(GM)ContinuousImprovementProcedure(GP),(GM)RequiredofallsuppliersreplacespartcertificationprocedureRunatRate(GP),(GM)RequiredforallnewpartsphysicalverificationthattheproductionprocessiscapableofproducingqualityproductsatquotedratesEvaluationandAccreditationofSupplierTestFacilities(GP),(GM)ThirdpartyregistrationtoQSinaccordancewithQSAppendixBwillsatisfytheGPrequirementsforGMNorthAmericanlocationsoflaboratoryfacilitiesutilizedbythesuppliersforinspectionandtestingoftheirownproductforpurposesofconformancetothespecifiedrequirementsLaboratoriesutilizedforcommerciallaboratoryservicesareexcludedfromthisprovisionSeeISOTS,cl,andScopeaboveEarlyProductionContainmentProcedure(GP),(GM)RequiredofallpartsrequiringproductionapprovalTraceabilityIdentifierRequirementsforSelectedComponentsonPassengerandLightTruckVehiclesTraceabilityIdentifierRequirement(TIR),(GM)SpecificationsforPartandComponentBarCodesECVVCVS,(GM)ProcedureforSuppliersofMaterialforPrePrototypeandPrototypeSampleApproval(GP),(GM)RequiredforallprototypepartsPackagingandIdentificationRequirementsforProductionParts(GM)ShippingPartsIdentificationLabelStandard(GM)ThisGMstandardwasdevelopedinconjunctionwithandisanextractionfromtheAIAGShippingPartsIdentificationLabelStandardBGMvariationsonandadditionstotheAIAGstandardarenotedShippingandDeliveryPerformanceRequirements(GM)AllGMspecificrequirements(GM),referencedinthissectionoftheQS,nowavailablefromBoiseCascadeOfficeProductsISOTSApplicabilityISOTSappliestoallcontractedGMsuppliers(seeDefinitions)whoopttouseit,withthisdocument,tosatisfyGeneralMotorsQSrequirementsUPCLabelingForCommercialServiceApplicationsGMServicePartsOperations(SPO)requiresuseofUPClabelingforcertaincommercialapplicationsratherthanAIAGlabelingContactyourSPObuyerforinstructionsLayoutInspectionandFunctionalTestUnlessspecifiedotherwisebyaGMprocuringdivision,thereisnocustomerestablishedfrequencyforlayoutinspectionafterreceivingproductionpartapproval(PPAP)ReferenceismadetoISOTSclCustomerSignatureonControlPlanGeneralMotorsdoesnotprovidewaiverstosuppliersforcontrolplanapprovalbecauseGeneralMotorssignaturesontheControlPlanarenotrequiredGMHoldensSpecificRequirementsThefollowingadditionaldocumentsarerequiredforsupplierstoGMHoldensinAustralia:PreProductionPilotMaterialGPSupplement(SGP),February,BreakpointIdentificationProcedure(SPB),February,PPAPSupplierstoGeneralMotorsshallusetheProductionPartApprovalProcess(PPAP)withappropriatesubcontractors(seeDefinitions,andQSAppendixI)YearSupplierReadinessThesuppliershallhaveatimedactionplantoaddresstheYearsoftwarehardwaredatecodeissuepriortotheadventoftheyearThisplanshalladdressYearreadinessofthesupplier’sproducts,businessoperatingsystems(includingElectronicDataInterchange),subcontractors,andprovideforbothindividualunitandenterprisetestingofallsolutionsorremediationsmadeThisactionplanshallbemadeavailabletothecustomerorthecustomer’sagentuponrequestFormoreinformation,seehttp:wwwaiagorgandtheCTechnologyProgram,GMSupplierCInformationmanual,(GM)CertificationBodyRegistrarNotificationAsuppliershallnotifytheircertificationbodyregistrarinwritingwithinfive()workingdayswhenGeneralMotorsplacesthesiteinLevelIIControlledShipping(“Containment”)OtherQSRequirementsOtherrequirementsaddressedinQSandnotaddressedinISOTS,theAutomotivecertificationschemeforISOTS,RulesforAchievingIATFRecognition,orthisdocumentshallbeapplicabletosuppliersWheresimilarrequirementsarecontainedinbothQSandISOTS,therequirementsinISOTStakeprecedenceforsupplierschoosingtouseISOTSratherthanQStrgmreqsdocApril,

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general motors ISO TS16949 Customer specific Requi

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