员工敬业度

null员工敬业度(Employee Engagement)员工敬业度(Employee Engagement)通过提高员工敬业度来改善经营业绩 Improving Business Results Through Engaging People通过提高员工敬业度来改善经营业绩 Improving Business Results Through Engaging People个人生活目标和策略 Individual Life Goals and Strategies个人竞争能力 Individual Capabilities人员要求和人才竞争策略 People Requirements and Talent Strategy雇佣关系 Employment Relationship人力资源管理操作 People Management Practices个人需求及承诺Individual Priorities and Engagement敬业度 Engagement企业经营目标和策略 Business Results and Strategies企业竞争能力 Business Capabilities为何重视敬业度：企业经营的需求 Why Engagement Matters: Business Needs为何重视敬业度：企业经营的需求 Why Engagement Matters: Business Needs服务质量 Service Quality功能 Features解决问题 Problem Resolution价格/相关价值 Price/ Relative Value员工行为 Employee Behavior客户推荐 Recom- mendation 客户关系的维持 Retention 客户的增值 Expansion经营业绩 Business Performance客户满意价值 Customer Satisfaction/ Value客户价值驱动因素： Customer Value Drivers：为何重视敬业度：员工需求 Why Engagement Matters: Employee Needs为何重视敬业度：员工需求 Why Engagement Matters: Employee Needs员工敬业 Employee Engagement员工行为 Employee Behavior人员流动 Turnover 员工推荐 Recommend Employees 产品/服务推荐 Recommend Products/Services 创造新产品/服务 Create new Products/Services 客户服务 Customer Service 生产率 Productivity机会 Opportunity 生活质量 Quality of Life 文化 Culture 全面薪酬 Total Compensation 领导 Leadership 关系 Relationships 工作内容 Work Activities通过观察可以判断敬业度 We Will Know It When We See It通过观察可以判断敬业度 We Will Know It When We See It敬业度是一种参与并投入情感和智慧的境界 Engagement is the state of emotional and intellectual involvement or commitment. 我们观察到敬业度，当人们： We see engagement when people:留：具有一种强烈成为一名公司成员的愿望。 Stay—have an intense desire to be a member of the organization 说：一贯性与同事、潜在员工、更重要的是与当前和潜在客户以积极的方式谈论公司 Say—consistently speak positively about the organization to coworkers, potential employees, and most critically, customers (current and potential) 做：付出额外的努力并敬业的工作来帮助企业的经营成功。 Serve—exert extra effort and engage in work that contributes to business success如何树立员工敬业度？ How Do You Build Engagement?如何树立员工敬业度？ How Do You Build Engagement?七要素机会 Opportunity 成长/发展 Growth/development 进步 Advancement 互相影响 Interaction文化与目的 Culture and Purpose 使命感 Sense of Purpose 公司价值观及行为 Organizational values and behaviors全面薪酬 Total Compensation 薪资/物质奖励 Pay/financial recognition 福利 Benefits关系Relationships 同事 Coworkers 经理 Managers 客户 Customers领导 Leadership 可靠Credibility 信任Trust生活质量 Quality of Life 物质条件 Physical environment 时间/工作/生活 Time/work/life工作内容Work Activities 影响 Impact 挑战/兴趣 Challenge/interest 状况/自豪 Status/pride文化适合度(CultureFitTM)文化适合度(CultureFitTM)公司文化 Organizational Culture公司文化 Organizational Culture一种被共同认可的现象 A shared phenomenon 针对团队集体 About groups 可学习发展的，并非继承的 Learned, not inherited 没有对与错 Not right or wrong 与满意与否无关 Not about satisfaction 关于事情是如何被完成的，并非你所感觉到的事情完成的方式 About how things are done NOT how you feel about the way things are done公司文化 Organisational Culture公司文化 Organisational Culture可以将一个团队的成员与另一团队的成员区别开的集体程序化的思想 The collective programming of the mind which distinguishes the members of one group of people from another 以及and 预先使人们偏向于某种特定事态 Predisposes people to prefer one state of affairs over another公司文化的核心是对于日常操作所具有的共识 The Core of Organisational Culture is Shared Perceptions of Daily Practices公司文化的核心是对于日常操作所具有的共识 The Core of Organisational Culture is Shared Perceptions of Daily Practices对公司文化产生影响的因素 Factors Influencing Organization Culture对公司文化产生影响的因素 Factors Influencing Organization Culture公司发展历史及所有权 History and Ownership 领导 Leadership 规模 Size 产品/服务 Product/Service 技术 Technology 环境 Environment 人员 People 目的与目标 Goals and Objectives文化的六个维度 Culture—Six Dimensions文化的六个维度 Culture—Six Dimensions业绩导向 Performance Orientation:人员方面 People Perspective:身份识别 Identity开放性 Openness:控制 Control:灵活性 Flexibility:程序 Process公司 Company封闭 Closed系统 Systems教条 Normative工作 Job或 or结果 Results职业 Professional公开 Open自我 Self实用 Pragmatic个人 Person 或 or或 or或 or或 or或 or