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首页 Nagios-Conference_OTRS_AG_2008_EN

Nagios-Conference_OTRS_AG_2008_EN.pdf

Nagios-Conference_OTRS_AG_2008_…

ewoo
2013-03-26 0人阅读 举报 0 0 0 暂无简介

简介:本文档为《Nagios-Conference_OTRS_AG_2008_ENpdf》,可适用于IT/计算机领域

NETWAYSNagiosKonferenzNürnberg,OTRSNagiosIntegrationJensBotheSeniorConsultant,OTRSAGOTRSAGHistoryofOTRS((otrs))OTRSGmbHOTRSAGstableReleases:OTRS::ITSMOTRSo>,productiveinstallationsSourceofOTRS,aprojectSuSELinuxAGoProject:creationofaTicketSystem(STTS)tosupportthedistributorsspecificprocessesOpenSourceProjectOTRSorg(wwwotrsorg)wasfoundedoVision:DevelopmentofagenerichelpdesksoftwareforcrossindustryuseFormationofOTRSGmbH(wwwotrscom)stableReleaseOTRSo>,productiveinstallationsFormationofOTRSInc(SiliconValley,USA)stableReleaseOTRSo>,productiveinstallationsststableRelease,OTRSoProductiveoperationofOTRSrightfromthestartStableReleaseOTRSo>,productiveinstallations–NASAisrunningOTRS!PartnerProgramstableReleases:OTRS::ITSMOTRSo>,productiveinstallationsOTRSAGIntentionHistoryoftheSystemMonitoringmoduleTicketsystemsandmonitoringsolutionsmostlyworkasastandalonesolutionIdea:bringingtogetherthebestofboth„worlds“SystemMonitoringmodulereleasereleasedoctobergenericmoduletogenerateandcloseticketsusingnotificationemailsNagiosHPOpenViewallothermonitoringsolutionsthatsendemailsSystemMonitoringmodulereleasereleasedSeptember,providesspecificcontentforNagios:AcknowledgeonticketlockNagiosCheckerforOTRSForecast:OpenNMSintegrationviaSOAPinterfaceindependentmodule:SystemMonitoringOpenNMStransmissionofperformancedatatoNagios(SystemMonitoring)OTRSAGagendaSystemrequirementsLinuxOSRunninginstallationofNagiosRunninginstallationofOTRSlocalMTAtodelivermailsbetweenOTRSandNagios(ieprocmail)actualreleaseofSystemMonitoringmodule:ftp:ftpotrsorgpubotrspackagesSystemMonitoringopmNagiosconfigurationtosendnotificationstoOTRSOTRSconfigurationtoprocessNagiosnotificationsOTRSconfiguration:acknowledgeonticketlockOTRSNagioscheckscriptConfigurationofcheckscriptusingcheckerinNagiosCreationofgraphsviarrdtoolRoundTablequestionssuggestionsOTRSAGSystemMonitoringmodulestatusquoMailmatches'FromAddress'|>NO>Continuewithregularmailprocessing|>YES>DoesaticketwithmatchingHostServicecombinationalreadyexistinOTRS|>NO>Does'State:'match'NewTicketRegExp'|||>NO>Stopprocessingthismail||(silentdrop)|||>YES>Createnewticket,recordHost|andService,attachmail|>YES>Attachmailtoticket>Does'State:'match'CloseTicketRegExp'|>NO>Continuewithregularmailprocessing|>YES>Changetickettypeasconfiguredin'CloseActionState'StartFreefieldsHostServicepopulatedTicketLockUpdateService=HostStopHostAcknowledgeServiceAcknowledgeTicketLockActiveNoNoNoYesYesYesOTRSAGNagiosAcknowledgeflowchartOTRSAGNagiosconfigurationetcobjectscontactscfgdefinecontact{contactnameotrsusegenericcontactaliasOTRSSystememailotrslocalhost}definecontactgroup{contactgroupnameadminsaliasNagiosAdministratorsmembersnagiosadmin,otrs}OTRSAGOTRSConfigurationProcessingofNagiosnotificationsOTRSAGOTRSconfigurationSendingacknowledgestoNagiosStartSearchfornumberofticketsN<minwarnWarningN>maxwarnWarningN>maxerrorN<maxerrorCriticalCriticalEndYesNoYesYesYesNoNoNoNagiosCheckerNoofaffecteditemsNoYesOTRSAGNagioscheckscriptflowchartOTRSAGOTRSconfigurationKernelConfigNagiosCheckpm##ExampleConfigfileforotrsNagiosCheckOTRSNagioschecker#Copyright(C)OTRSAG,http:otrsorg##Forpossiblesearchoptionssee:#http:devotrsorgcvsKernelSystemTickethtml>TicketSearch()#ExamplesseebelowConfig=(Search=>{TicketCreateTimeNewerMinutes=>,},minwarntreshhold=>,maxwarntreshhold=>,mincrittreshhold=>,maxcrittreshhold=>,#InformationusedbyNagios#NameofcheckshowninNagiosStatusInformationcheckname=>'OTRSChecker',#TextshowninStatusInformationifeverythingisokOKTXT=>'enjoytickets:',#TextshowninStatusInformationifwarningthreshholdreachedWARNTXT=>'numberoftickets:',#TextshowninStatusInformationifcriticalthreshholdreachedCRITTXT=>'criticalnumberoftickets:',)OTRSAGNagiosconfigurationetcobjectscommandscfgdefinecommand{commandnamecheckotrscommandlineoptotrsbinotrsNagiosCheckplc$ARG$N}etcobjectslocalhostcfgdefineservice{uselocalservicehostnamelocalhostservicedescriptionOTRSNumberofticketscheckcommandcheckotrs!optotrsKernelConfigNagiosCheckpm}OTRSAGOTRSservicesinNagiosOTRSAGBacklinkOTRS>NagiosUsingapredefinedlinkforthe"FreeField"inOTRShttp:nagioscgibinstatuscgihost=$LQData{"TicketFreeText"}OTRSAGOTRSNagioscheckscriptrrdtoolsrrdtoolcreateoptotrsvarotrsrrdDS:opentickets:GAUGE::U:URRA:AVERAGE:::binotrsrrdshTMPTICKETS=`optotrsbinotrsNagiosCheckplcoptotrsKernelConfigNagiosCheckpm`rrdtoolupdateotrsrrd$TODAY:$TMPTICKETSrrdtoolgraphoptotrsvarhttpdhtdocsimagesopenticketsdailypngstarttitle"OTRSPerformanceData"verticallabel"offeneTickets"whDEF:opentickets=otrsrrd:opentickets:AVERAGEAREA:opentickets#ff:"offeneTickets"rrdtoolgraphoptotrsvarhttpdhtdocsimagesopenticketsweeklypngstarttitle"OTRSPerformanceData"verticallabel"offeneTickets"whDEF:opentickets=otrsrrd:opentickets:AVERAGEAREA:opentickets#ff:"offeneTickets"OTRSAGOTRSNagioscheckscriptrrdtoolsOTRSAGOTRSNagioscheckscriptrrdtoolsOTRSAGContact((JensOBotheSeniorConsultantOTRSAGNorskDataStraßeBadHomburgvdHGermanyenjoyotrscomFon:()wwwotrscom

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