Oclaro RMA Process with remarks on 40G product ActonnullnullRMA Process for 40G product
ShenzhenUpdated in Nov. 16th, 2011ContentContentShenzhen RMA policy
RMA tracked by CAT
Standard RMA process flow
Remarks for 40G RMA management
Shenzhen RMA policyShenzhen RMA policyOclaro Shenzhen follow operates procedure...
nullnullRMA Process for 40G product
ShenzhenUpdated in Nov. 16th, 2011ContentContentShenzhen RMA policy
RMA tracked by CAT
Standard RMA process flow
Remarks for 40G RMA management
Shenzhen RMA policyShenzhen RMA policyOclaro Shenzhen follow operates procedure GL-CS-305-01 Global Customer Returns Process for returned products handling.
Authorisation is required prior to return of any product.
Lot rejections will not be accepted without formal written agreement with Oclaro.
Returns are investigated at Oclaro’s discretion to determine root cause of failure. Permanent corrective and preventive actions are implemented as a result of investigations to prevent future occurrence.
Investigation results will be regularly communicated to customers. Target closure is <28 days from receipt (in case of fast-track ticket, target closure is <14days).
RMA tracked by CAT RMA tracked by CAT All RMAs are tracked through CAT (Corrective Action Tool)nullRegister RMA on CATApprove RMA requestReceive device and
Booking in on CATInvestigate and
submit analysis reportClose RMA on CATInform
Originator the closureCSRCQELogisticEngineeringPQECQEEffectiveRMA requestEnd CustomerEffective CAT Send RMA report to
customer CSR/ Sales Responsibility Response time (calendar days ) CQENoNoYesYes2 days20 days2 days2 days2 days0 day Total 28 days Standard RMA Process FlowRemarks for 40G RMA managementRemarks for 40G RMA managementFor the 40G product return redirected to Shenzhen,
RMA ticket will be raised in CAT system and tracked with RMA process,
if Acton shall be involved on some technical level, communication can be made by PE engineer with Acton, it is the responsibility of PE engineer to update CAT.
For the 40G product return managed directly by Acton team, the process here discussed will not cover it.
In case Acton team, need to use CAT system, Shenzhen CAT administrator can give a introduction of such tool.
Technical analysis flow of the product will be reviewed by relevant PE engineer with Acton team.
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