酒店前厅英语.doc

酒店前厅英语.doc ,自己要做什么事么～就使用May I ~ May I have your name, please?么么尊姓大名 May I have your check-out time, please?么么什么么候么么么,您离 May I see your passport, please?么么我看一下的么照好么,您 May I know your nationality, please?么么的籍是什么,您国 2, 麻么客人么～可使用Could you ~ Could you fill out the form, please?么么么表格好么,您填写 Could you write that down, please?么下好么,您写来 Could you draft the fax, please?么下么的草稿好么,您写真 Could you hold the line, please?么不要么么好么,挂 3,么么客人的喜好或是做什么么～可使用Would you ~Would you like tea or coffee?么么要喝茶么是,您咖啡 Would you like to take a taxi?么么要搭么程么么,您 Would you mind sitting here?么么介意坐在么里么,您 ** 只要在疑么么后加“Would you ~”～就可以提出大部分的么么。 When would you like to visit Foshan?么么想要何么么佛山,您参 When would you like to have lunch?么么想在里用餐,您哪 What time would you like to eat?么么想何么用餐,您 Who would you like to contact?么么想和么么么,您 Which kind of room would you prefer?么么喜么一么房么,您哪 How would you like to settle your bill?么么的么么如何么理,您 How long would you like to stay?么么要逗留多久,您 How many tickets would you like to buy?么么要么么票,您几 4,在提供建么么助、征求意么么～可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 么么需要我把拉上么,窗帘 Shall I draw you a map? 么么要我么一么地么么,您画 Shall I make the reservation for you?么么要我么安排么么么,您 ;二,招呼么 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点么后) 在么些招呼么的后面接句子～例如, Good morning, sir. Are you checking-out?早上好～先生～么么要退房么,您 Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel. 中午好～先生～么迎光么佛山么子么么 Good evening, Ms. May I help you?么上好～小姐～么么我能么服么么,您 后面也可以接上自己酒店名、部么名～如,称称 Good morning, sir. This is the Front Desk. May I help you? 早上好～先生。么里是服么台～么么需要服么么,您 ;三,回答 1.一般性的回答 I see, sir. 我明白了～先生。 Certainly, sir. 好的～先生。 2.么么方再等一会儿 Just a moment, please.么稍等。 Thank you for waiting.您久等了～先生。 I am very sorry to have kept you waiting. 很歉您抱么么久等了。 Could you wait a little longer, please? 么稍候好么,您 3.要麻么客人或是拒么客人的要求么 拒么客人么～不要一口回么么“No.”～要委婉一些。 I am afraid I can’t do that. 不好意思～我恐么法那么做。怕没 Excuse me, sir. Please let me pass.不好意思～先生～麻么么我么一下。 4.道歉 如果是自己的么就么“I am sorry.”; 如果是公司的么～就么,“We are sorry.”。 I am very sorry for the delay.很歉抱延么了么么 I am very sorry for the inconvenience.很歉您抱造成的不便。 I would like to apologize for the mistake. 么么么么我深致意。个歉 5.客人么自己么“Thank you.”么回答You are welcome. 不客。气 Thank you, sir. 么么～先生。您 Thank you very much.非常感么。您 6.交么客人某些么西么～可以么 Here you are. 您要的么西在么里。 Here is your room key. 么是的房么么匙。您 Here it is. 么是的么西。您 7, 客人准么么么～可以么,当离 Have a nice day. 祝有美好的一天。您 Please enjoy your stay 祝住宿愉快。您 We hope to see you again soon.希望不久能再次么到。您 Thank you for staying with us.么么光么。 8,客人的英么么以理解么当 面么客人的疑么～不要只是一味地么笑～或是一直么Yes, Yes.如果不事～要向听懂客人提出疑么～或是先向么方么“Just a moment, please.”, 然后么求他人么助。 Pardon? 么不起, Pardon me? 么不起, I beg your pardon? 么不起么再么一遍好么, Could you repeat that, please?么重么一遍好么,您 若是不敢肯定么方所么的部分容么～可以不明白的部分重么一遍～如,内将 Excuse me, sir. Do you mean you lost your room key, 不好意思～先生～是么么了房么的么匙,您您 么么英么的么么 1, 接么么么不可以么么地回答“Hello”,而么么上自己的公司或所么位的名。例如属称,“Hello, this is Information Desk.”您好～么里是么么么。 “Information Desk speaking. May I help you?” 么么么～么么要服么么您? 2.打么么么么 如果是外么打么么～可以回答, I am afraid you have the wrong number.不好意思～打么么么了。您 This is the FOSHAN Electrcical Hotel, 么里是佛山么子么么. 如果是么么么么么么～可以回答,内 This is Room Reservations. I’ll transfer your call to Restaurant Reservations. 么里是客房么么么～我么接到餐么么么台。帮您柜 3.么么的工作人么不在么当 I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.不好意思～林先生么在外出。他么么在下午会5点左右回。来 I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思～先生郝您正在么么么。么在么上稍侯好么, I’ll tell him to call you back when he returns.他回么～我么他回么。来会 May I have your name and phone number, please?么告么我的大名和么么好么,您 4.么么当会束么 么束么么中的么么么～不可以么么么“bye-bye”,最好么, Thank you for calling. 感么的么。您来 You are welcome, sir.先生～不客。气 We look forward to hearing from you. 我么候的静您佳音。 Please contact me if you have any further questions.如果有您任何其他么么～么和我么么。 三,台服么柜 B=行李服么么;Bellman, C=服么么 (Clerk) H=客房服么么;Housekeeping,BC=么班;Bell Captain, G=客人;Guest, To the Front Desk. 么客人到台柜 B: Good evening, Ms. Welcome to FOSHAN Electrcical Hotel. 小姐～么安。么迎光么佛山么子么么。 G: Thank you. 么么。你 B: How many pieces of luggage do you have?么么有多您少件行李, G: Just this three. 只有么3件。 B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包～么么么么, G: Yes. That’s all. 么～就么些了。 B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over there. 我么到台～么么么。我先的来您柜将您行李放在柱子旁么。 G: I see, thanks. 我知道了～么么。 B: A bellman will show you to your room when you have finished checking- in. 当您会您么好住宿登么么～行李服么么么么到房么。 G: OK. Fine. 好了。极 B: Please enjoy your stay.祝住宿愉快。您 Taking a guest to the room 先生 可以 么么 么里 不好意思