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首页 内训师培训技巧

内训师培训技巧.doc

内训师培训技巧

Audrey会会
2017-09-18 0人阅读 举报 0 0 暂无简介

简介:本文档为《内训师培训技巧doc》,可适用于综合领域

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……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge演讲展示和技巧运用培训演讲中要避免的举止和动作自鸣得意型指挥动作~手舞足蹈自恋自爱型调整领带~整理头发自说自话型白日梦话~来回溜达没精打采型依靠式~懒洋洋式。手放在裤袋内摇动胆怯紧张型紧张的小动作~磨光台面式~见不得光式~裸体自高自大型IBM式~以下巴示意~尖物指人无意识习惯型提高裤腰~玩弄笔杆~双手合十~抓耳挠腮determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp演讲展示和技巧运用演讲时声音的控制演讲时声音的控制音质与音量强弱恰当清晰用真嗓音量的调节注意抑扬顿挫高音,强调低音,消解音速的调节快慢速度调节恰当能产生非常好的效果快,制造兴趣、煽动情绪慢,强调重点、强化记忆中顿,有效达到效果措辞与重点化如何组织词句如何强调重点注意避免之处别懒得张嘴不要吞咽一句话中的最后的词避免言辞不清楚不明确避免拖腔“呀…””啊…”技术术语乡音垃圾字句purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge演讲展示和技巧运用衣着与仪表可以起到两个作用证明你言符其实或瓦解你演讲的成功怎样的着装合适西装深蓝色深灰色黑色衬衣浅蓝色白色淡绿色领带条纹的有反差的单色的简单图案不是大红的鞋颜色相配的饰物好质地但不要过多determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp演讲展示和技巧运用开场白的目的只有一个,制造兴趣请改进你已发表的演讲的开场白有效开场白将听众的注意力集中到你的话题上来,转移他们其它的思绪。制造冲击力,使听众兴奋起来。建立你的正面形象,控制住场面。介绍演讲主题使听众感到舒适放松引起听众的好奇心,制造积极的气氛。purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge开头语要避免道歉,…“对不起”说得太长、太多做暖身寻求赞美,“大家知道我是谁吗,”自我中心的表现,“为了能配合你们的需求,上司认为我是最佳人选。”为发言而自辩,“…由于的关系,今天的课程由我主持…”时间把握的不恰当,,分说早上好负面的开头,“我将不会耽误大家很多时间…”、“我将尽量简短…”传统式开头,“各位女士、各位来宾”,“亲爱的朋友们”、“可爱的小朋友们”determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp演讲展示和技巧运用有效的结尾致力于听众热情的回应有效的结束语使听众能够记住,并将目光放到将来。激励他们赞同或按照演讲内容去改变。制造向上的气氛,激发听众的热情。………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge演讲展示和技巧运用结束语要避免,寻求赞美,“我”希望,重复示意将要做的总结的要点,鼓励听众提问,负面的结束语,低调处理,软弱的结束,“还有许多来不及讲了”,草草收场、匆忙结束,要结束时又开始一个新的话题determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp种常见的结束方式,演讲高的准备、“让我们来做一下总结”、“在结束前,让我们来做如何处理登台的恐惧以下总结”、“这次培训的要点有三……”短期、告诉听众将来的计划如何使用、好处何在、以及利用协调呼吸价值等寻找一个亲切面孔、重申最初的好处和最终的好处紧握物体于手中、呼吁行动练习发音、出乎意料的结束做小动作、重申已获的成功和成就自然、放松、真心诚意地感谢听众积极思想、“最后一个建议……”、让你的呼吁作用于感情,而不是理性,使用长期“我们”这个词偏好开头和尾语、运用你所有的演讲才能停顿、放慢语速、加强调、充分的准备工作避免乏味,昼制造强烈的效果自我预习录像、给听众一个惊喜对主讲内容有十足的了解、用与开头简介相呼应的参考资料,用其作为最初介绍的证明、参考各种效果好的开场白方式、其他purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge正确使用视觉器材正确使用视觉器材determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge演讲高的准备为什么要使用视觉器材,视觉器材的特点,呈现技巧培训联想集团…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………视觉器材与配备determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp好处坏处多式样化费用高剧情化不实际激发性强室内灯光调暗专业化,可能租用费低,失去某些注意影带可供大群人士观看力需要放映机几熟练操作者没有伸缩性,不能剪接多样式化观者人数有限易于操作费用略高灵活性强,可随时开需要略高摄像带始、暂停以及易于储需要正确的器备放携带方便与体形细小专业化可预先准备幻灯片多式样化携带方便与体形细小视觉器材与配备purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge好处坏处可预先准备版位有限(来回翻看可携带比较麻烦)活动纸板灵活性高,可持久使搬运麻烦用,如撕下后贴于墙上不够专业,错字或储置后用等…可预先准备有资料编排紧凑的感易于携带及体形细小觉易于书写、涂改及重用可能不够专业投影胶片胶带白卡可预抄资料投影机可能成为一个可用来复印阻碍可专业化地编印机声吵杂及灯泡中途可供大群观众观看烧毁可能被涂掉可以预先准备字体一定要端正易读黑、白板可以重新使用讲演者背部向着观众经济文具齐备determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp正确使用视觉器材多少听众,你的目的,培训的方法与步骤设计是怎样的,设备与场合有否限制,时间有多长,是否会产生费用,选择视觉器材必须达到以下目的,能帮助听众理解易于掌握与控制适当的和相关的不可缺的,一定需要的……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge正确使用视觉器材怎样使用视觉器材、演讲前熟悉和检查器材的操作和性能、检查各座位的可视度、先把胶片放好后再打开投影仪、避免身体挡住屏幕或示范物、避免对着屏幕、活动板说话或边写边说、查问听众是否看得清楚、不用时和解答问题前关掉机器、用投影仪时可用纸掩盖未说明的部分、可利用笔或指示物向胶片中要说明的部分、可以在胶片上把重点框起来、可以利用空白胶片图解意思、每一个重点讲解过后,使用新的一页空白纸、各种器材可以相互使用、有些器材使用起来会花费时间切忌成为器材的奴仆。你才是演讲的主人,器材只是协助你完成演讲的工具………………………………………………………………………………………………………………呈现技巧培训联想集团…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp演讲场面的控制演讲场面的控制………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge演讲场面的控制忘记培训内容台词怎么办,冷场怎么办,怎样面对提问和干扰,如何激励学员参与,如何控制注意力,如何控制时间,如何组织讨论,这些是培训者必须面对的问题……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp演讲场面的控制处理问题的准则、假如你有十足的把握回答问题,不妨立即作答。、假如你有十足的把握回答问题,不妨立即作答。、切莫有过度的反应、切莫有过度的反应、提供更多的资料、提供更多的资料、当不知道如何回答时,争取时间,以便,、当不知道如何回答时,争取时间,以便,心平气和地思考心平气和地思考避免激烈的争论避免激烈的争论重整有利的论点重整有利的论点尝试从问题中找出答案尝试从问题中找出答案让提问者解释其原因所在让提问者解释其原因所在让其他学员尝试作答,以激励多方交流让其他学员尝试作答,以激励多方交流、孤立扰乱者、孤立扰乱者、争取多人附和,以继续讲演、争取多人附和,以继续讲演、于扰乱者换气时突击发言、于扰乱者换气时突击发言、让扰乱者上场发表其言论、让扰乱者上场发表其言论、反问对方、反问对方,多做实地练习,多做实地练习………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge演讲场面的控制在你的演讲场上有这些人吗,极好争辩的人好斗的性格专门喜欢当场发诘难的人演讲场面的控制也许本性是好的,但被一些个人或工作上的问题所困扰在你的演讲场上有这些人吗,走题办法并不是漫不经心,只是偶然这样办法自己承担责任,严格控制住你的脾气不要让整个小组都激动“我讲的一些话把你们引出了主题,这才是我们想要讨论的内容”诚意地试着找出有价值的地方并表示同意当他发表一个明显错误的言论时,转给大家,让大家顽固分子来搞定不愿改变最后一招,在休息时与他私下谈谈,试着发现是什麽抱有偏见不明白你的观点办法在困扰他,看是否能争取他的支持把他的观点转给大家,大家会帮他改正告诉他时间有限,你很愿意就此问题以后和他讨论,但请他先接受大家的观点个性冲突两人或多人都有可能产生冲突这种冲突可导致分帮结派办法求大同存小异将注意力转移到我们所谈的主题上来问间接关系到主题的问题来从中打断让持中立态度的人参与讨论determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp演讲场面的控制在你的培训场上有这些人吗,过分健谈也许想突出表现或哗众取宠也许非常见多识广,想表现一下天生饶舌办法不要觉得难堪,他的这种倾诉欲望也许会慢慢减弱用这样的话打断他,“这观点确实很有意思,现在让我们看看其他人怎麽看”询问你的观点想把你置于问题的焦点想在某个观点上得到你的支持也许仅仅是想得到你的建议办法通常情况下,你应避免去替学员解决他们自己的问题决不要有任何倾向性向他指出,与其他成员的意见相比,你的看法不是很重要的不要怕遇到这种事,有时你必须要给出一个直接的答案,但在这麽做之前,你得弄清楚他问你的原因purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge演讲场面的控制在你的培训场上有这些人吗,漫无边际的闲聊讲一些漫无边际的话用一些别处得到的相似概念,从而迷失了方向办法当他稍微停顿时,感谢他的发言,把他的注意力拉到主题上来,紧接着继续你的话题告诉他他的观点很有意思,但要态度友善地指出,“我们有些偏离主题。”最后一招,不时地看表沉默不语厌烦的样子漠不关心自视清高害羞胆怯没把握办法你应先找出什麽事情能激励他,再做出举动问他到目前为止,对上述观点有什麽看法,以此来提高他的兴趣如果他的座位临近你,问问他的看法,让他觉得是在跟你谈话而不是对大家说话如果他是“自视清高”型,就首先请教他的经历,再询问他对此问题的看法,但要把握好尺度,以免引起他人的不满用一个挑衅性的问题刺激他determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp当他最终开口说话时,及时去激演讲场面的控制在你的培训场上有这些人吗,发牢骚者有这个烦人的习惯,是个“专业发牢骚者”确实有合情理的抱怨办法指出在这里我们无法改变政策告诉他你会私下和他讨论请一位学员来回答他强调时间不够完全的错误学员提出一个明显错误的评价办法说“我明白你的感觉”或“那也是一种看问题的方法”说“我明白你的看法,但让我们看看真实的情况…”必须委婉地处理表达不清他已明白,但表达不出来他需要帮助办法不要说,“你的意思是…”说“我来重复一下,你的观点…”,然后用更清楚的话表达出来purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge演讲场面的控制在你的培训场上有这些人吗,私自谈话也许和正题有关也许是私人谈话注意力分散办法不要让他们难堪叫他的名字,让他参加讨论叫他的名字,再陈述一遍刚才讲到的观点,然后问他的看法快速反应的支持者确实想提供一些帮助适得其反,也许会把事情搞糟出风头办法巧妙得体地用向其他人提问来打断他感谢他,然后建议,“让其他人一起来进行,好吗,”请他做总结determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp回顾与总结purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarge培训风格图determinescreditchecksaftertheappropriatemodalities,contentandfrequencyLargepreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusaymentstopurposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanp价值ValueFun趣味purposes,preventingloandiversionrisksCycleshouldbecarefullyverifiedbeforeloansloanrepaymentsources,theloanpaymentstopreventusingbridgingfundstocoverbusinessrisksDependingonthepurposeandbusinessoftheBank,amount,loanstatusdeterminescreditchecksaftertheappropriatemodalities,contentandfrequencyLarg
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