2016年连云港市专业技术人员继续教育《提高自身绩效路径与方法》保过题库

2016年连云港市专业技术人员继续教育《提高自身绩效路径与方法》保过 题 快递公司问题件快递公司问题件货款处理关于圆的周长面积重点题型关于解方程组的题及答案关于南海问题 库 连云港市专业技术人员继续教育2016《提高自身绩效路径与方法》 保 过 题 库 一、单选题(101道) 1、组织结构可以从三个方面来衡量，不包括,( C ) P53 A、复杂性B、正规性C、集中化D、集权化 2、组织结构可以从三个方面来衡量:复杂性、正规化、( C ) P53 A、组织化B、持续化C、集权化D、培训化 3、职能制又称 ( C ) P55 A、集线制B、单线制C、多线制D、群线制 4、绩效评估严格化倾向是指评价者对员工工作业绩的评价过分严格的倾向，出现这种倾向的原因不包括? ( C ) P17 A、评价者对各种评价因素缺乏足够的了解B、惩罚顽固的或难以对付的员工 C、增加凭业绩提薪的下属的数量D、促使有问题的员工主动辞职 5、所谓升华，也就是将消极的情绪与头脑中的一些闪光点联系起来，将痛苦、烦恼、忧愁等其他不良的情绪，转化为积极而有益的( B ) P124 A、创造B、行动C、职业D、实践 6、莫特威德罗确定了五类典型的周边绩效行为,以下哪项不是: ( C ) P5 A、主动地执行不属于本职工作的任务B、在工作时表现出超常的工作热情 C、工作时只需要专心做好自己的事就行D、坚持严格执行组织的规章制度 7、新的管理者从技术走向管理，从优秀到卓越还得养成哪几个习惯,( D )P47 ? A、成就导向B、综观全局C、聚焦重点，要事第一D、保持原有的学问，只关注管理就好 8、组织绩效是指作为一个整体的组织自身的( C )以及在多大程度上达成了组织的预定目标。 A、利润率B、市场占有率C、运营效率D、投资回报率 9、绩效管理最直接目的是提高员工的( A ) P15 A、工作绩效B、任务绩效C、社交绩效D、培训绩效 10、平衡计分卡所指的平衡是一种怎样的平衡,( C ) UNC A、片面B、静态C、战略D、无 11、专业技术人员呈现的绩效特征不包括,( D ) P29 A、绩效行为难以监控B、绩效成果难以衡量C、绩效取得的团队协作性D、绩效成绩非常微小 2、专业技术人员如何培养创造性思维你认为以下哪点不适合,( D )P191 A、展开“幻想”的翅膀B、培养发散思维C、培养思维的流畅性、灵活性和独创性 D、没事就胡思乱想,异想天开有助于发散思维 13、创造性思维贵在创新，新颖性程度越大，创造性思维的创造性就 ( C ) P189 A、优秀B、一般C、越强D、越弱 14、以下哪项不是工作设计的基本目的,( C )P67 A、工作设计改变了员工和工作的基本关系B、提高员工工作绩效 C、提高管理者的积极性D、改变员工的工作态度 15、“绩效”主要强调的是 ( B ) P2 A、计划B、行为C、结果D、成绩 16、( C )价值观、个人兴趣和特长是人们在择业时需要考虑的最重要的三个因素 P85 A、工作B、世界C、职业D、个人 17、工作分析又称( B )分析或职务分析 P65 A、持久B、岗位C、目标D、环境 18、直线制又称( B )结构 P54 A、职能式B、军队式C、指挥式D、关系式 19、要避免绩效考评的误差，可以从以下几个方面入手，不包括:( B )P20 A、加强对评价者的培训，提升其绩效管理水平B、绩效考核不需要合适的工具 C、制定先进合理的评级标准，能量化的指标尽量量化 D、通过建立绩效考核申诉机制来避免考核误差 20、工作协作关系包括( D )部分 P72 A、三B、五C、一D、二 21、工作分析的内容不包括哪项?( C ) P65 A、该项工作做什么，是指从事该工作的工作活动和工作责任 B、为何要完成该项工作，是指从事该项工作在整个组织中的作用，主要包括工作目的和工作关系 C、对企业中新设置的工作或者新企业建立所需要进行的工作设计 D、完成该项工作需要哪些条件，是指完成工作活动所需的人力和物力资源 22、常见的组织结构直线制又称军队式结构，是一种最简单的集权式组织结构形式，不属于它的优点是,( A ) P54 , A、组织结构富有弹性B、结构简单，指挥系统清晰、统一;权责关系明确 C、横向联系少，内部协调容易D、信息流通速度快，内部沟通效率高，能够及时解决问题，管理效率高 23、职业价值观受(A)因素的影响 P83 A、年龄B、岗位C、目标D、职位 24、专业技术人员在工作中冲突产生的原因不包括,(C)P174 A、相互之间缺乏沟通B、对有限资源的争夺C、分工或责任划分的太过于清晰 D、个人对事物的态度和看法不同 25、影响执行力的第一个要素是( B ) UNC A、习惯B、恐惧C、激励D、冲突 26、工作设计改变了员工和( A )的基本关系 P67 A、工作B、岗位C、目标D、环境 27、绩效执行的关键在于绩效辅导的水平、 管理者与员工之间( B )的有效性以及绩效评价信息的有效性 P12 A、绩效评价B、绩效沟通C、绩效执行D、绩效辅导 28、认知能力测验由(C)个部分组成 P116 A、一B、二C、三D、四 29、超事业部制又称( A ) P58 A、执行部制B、单行线制C、多行线制D、群行线制 30、个人绩效是指员工( C )自己所承担的岗位职责，达到组织为他们确定的工作标准和工作结果标准的程度 P3 A、集体履行B、团体履行C、个人履行D、他人履行 31、从技术走向管理的成长路径不包括以下哪几个步骤,(D )P44 A、正视角色的差异、以积极的心态应对挑战 B、认识组织结构、明确部门职能 C、设法了解员工，赢得团队信任，树立自己的权威 D、大胆改革，推翻原有的制度 32、绩效考核中出现中心化倾向产生的原因不包括, ( D )P17 A、人们往往不愿意做出“极好”、“极差”之类的极端评价 B、对评价对象不甚了解，难以做出准确的评价 C、评价者对评价工作缺乏自信心 D、评价方法明确，评价标准稳定 33、职业价值观是人们在职业生活中表现出来的一种( A ) P80 A、价值取向B、目标取向C、职责取向D、职位取向 34、99.情商(EQ)，不包含下列哪项,( B ) P120 A、了解自我，监测情绪时时刻刻的变化 B、激励他人，不需要自我激励 C、识别他人的情绪，能够通过细微感受到他人的需求和欲望 D、自我管理，调控好自己的情绪，使之适度地表现出来。 35、绩效管理是以(C )战略为导向，目的是确保组织的战略目标得以实现 P11 A、管理B、持续C、组织D、指导 36、周边绩效是一种过程导向与(B )导向的绩效 P6 A、培训B、行为C、社交D、个人 37、组织结构强有力的促进组织内部关系的稳定、( A )和有序 P54 A、持久B、控制C、目标D、环境 38、人格的发展是遗传与( B )两种因素交互作用的结果 P100 A、个人B、环境C、娱乐D、遗传 39、潜能开发的要素不包括哪个, ( D ) P184 A、高度的自信B、坚定的意志C、强烈的愿望D、高昂的斗志 40、以下哪项不是影响员工绩效的因素,( B )P4 A、技能因素B、收益因素C、环境因素D、机会因素 41、首因效应也称为(A) P17 A、第一印象B、第二印象C、第三印象D、第四印象 42、人们遭遇不良情绪时，正确的处理方式为( D ) A、喝酒B、吃大量的东西C、压抑负性的情绪D、和朋友倾诉 43、除了完成工作任务以外，企业员工之间还会有(A )、相互协调、相互合作的行为 P6 A、相互联系B、相互绩效C、相互成绩D、相互培训 44、岗位设置的基本原则不包括,( D ) P70 A、岗位设置是通过满足员工与工作有关的需求来提高工作效率的一种管理方法 B、岗位设置有利于战略目标的顺利实现，同时增强了员工的归属感和责任心 C、岗位设置对系统或者流程的变革有着重大的意义 D、岗位设置对管理者的积极性有很大调动 45、绩效管理是一个( B )的过程，是一个包括若干个环节的完整系统 P11 A、短暂B、持续C、临时D、培训 46、360度绩效评估是指由员工自己、上司、直接部属、同事以及顾客等全方位的各个角度来了解个人的绩效不包括哪个方面,( B ) P21 A、沟通技巧B、家庭关系C、领导能力D、行政能力 47、专业技术人员的角色具有以下特点，不包括( D ) P40 A、碰到技术难题会迎难而上，但碰到人的难题就有畏难情绪 B、考虑问题非对即错、非黑即白，不会变通，没有管理者全面 C、对工作没耐心，总希望能找个好老板，好环境，舒舒服服的干一场 D、专业技术人员是吃技术饭的，是典型的自我激励者 48、管理者的角色具有以下特点，不包括,( D ) A、管理者是指在组织中直接监督和指导他人工作的人B、管理者是具有职位和相应权力的人C、管理者是负有一定责任的人D、管理者只要会管理就行，不需要技术 49、衡量组织绩效优劣的指标有很多，除了传统的投资回报率、利润率、股票市场价格、市场占有率等指标外，还有( A )? P3 A、客户满意度B、新产品研究过程C、员工工资D、公司费了多少人力物力 50、工作分析的意义不包括哪个方面, ( D ) P66 A、实现组织战略传递B、明确岗位权责 C、完善工作相关制度和规定D、实现权责分开 51、专业技术人员的绩效管理策略不包括? ( B ) P30 A、专业技术人员的绩效考核指标要以企业战略为指导 B、在绩效指标的制定过程中，不要求所有专业技术人员参与 C、专业技术人员的绩效考核要采用多种考核方式相结合 D、建立合理实用的绩效管理体系 52、由于人格具有较强的稳定性特征，因此人格研究者更注重( D )的作用 P100 A、个人因素B、岗位因素C、娱乐因素D、遗传因素 53、矩阵制最明显的特征就在于，它突破了统一指挥的框架，员工同时受到职能经理和产品经理的( B ) P60 A、单重领导B、双重领导C、个人领导D、直接领导 54、以下哪项不是周边绩效的特点, ( B ) P6 A、周边绩效所探讨的行为是被传统考核方法所遗漏的 B、周边绩效不是工作情景中的绩效 C、周边绩效行为能够促进群体与组织的绩效 D、周边绩效是一种过程导向与行为导向的绩效 55、专业技术人员的特点不包括?( C ) P28 A、较强的自主意识B、独立的价值观 C、稳定的工作意愿D、工作压力大 56、目标管理又称为成果管理，俗称( B ) P132 A、管理制B、责任制C、行为制D、承包制 57、智商是智力商数的简称(Intelligence Quotient) ，是通过一系列标准测试测量人在其年龄段的(A)发展水平 P112 A、智力B、分析C、思维D、大脑 58、谷歌 OKR 的优点不包括,( D )P25 A、规范思维，核心目标突出B、沟通更精准，让每个人都很清楚什么对他们是最重要的 C、建立测量过程的指标，时刻了解我们距离目标还有多远D、使个人的努力超过组织 59、绩效管理流程是一个完整的系统，它由( C )、绩效执行、绩效 评价、绩效反馈四个环节构成 P12 A、绩效关系B、绩效任务C、绩效计划D、绩效培训 60、绩效评估宽大化倾向是评价者对评价对象所作的评价往往高于其实际成绩。出现这种误差的原因不包括,( B ) P16 A、评价者为了保护下属，避免留下不良绩效的书面记录，不愿意严格地评价下属 B、评价者对评价工作太有自信心C、评价要素的评价标准不明确 D、评价者想要鼓励工作表现有所提高的员工 61、以下不属于执行力的要求,( D ) UNC A、最高执行者与一线执行者之间的层次少B、完善高效的双向信息沟通渠道 C、愿景与目标的维护，要保证方向的准确性D、执行边界不能划分的过分清晰 62、价值观是人们思想认知的深层基础，它形成了人们的( B )观和人生观 P81 A、工作B、世界C、目标D、环境 63、人格主要指人所具有的与他人相区别的独特而稳定的思维方式和( B )风格 P99 A、培训B、行为C、社交D、工作 64、网络型结构这种结构又称为( A )P61 A、虚拟组织B、集中组织C、经营组织D、现实组织 65、人格的主要特征不包括,( D ) P99 A、组成一个人人格的各个要素不是孤立的、互不相关的，而是统一在一个有机的整体之中的。B、一个人既具有自己独特的人格特征，也具有其所从属的团队中的一些共同的特征 C、人格是相对稳定的，但也并不意味着人格是一成不变的、 D、人格是一个人偶然出现的特质 66、逻辑能力体现在因果关联逻辑、( B )逻辑、演绎逻辑等 P97 A、工作B、次序C、职业D、个人 67、任务绩效与周边绩效的一个主要区别是什么, ( D ) P5 A、周边绩效行为是硬性行为，它不受情境等因素的限制，直接作用于组织效率; B、周边绩效行为是软性行为，它会受情境、组织环境、人际技巧等多种因素的影响，它是一种可由外界刺激、诱发的行为，而本质是一种自我控制的自由裁量的行为 C、任务绩效行为是硬性行为，它不受情境等因素的限制，直接作用于组织效率; D、它们关注于完成任务本身还是人际互动。两者关注点不同 68、谷歌的 OKR 绩效考核制度中不包括哪项, ( C ) P24 A、明确项目目标B、对关键性结果进行可量化的定义，并且明确达成目标的/未完成目标的措施C、靠个人的努力达成目标D、根据项目进展进行评估 69、人际交往中应该遵循的基本原则不包括下列哪项,( D )UNC A、平等原则B、诚信原则C、尊重原则D、依赖原则 70、情绪是身体对行为成功的可能性乃至必然性，在生理反应上的评价和体验，包括( A ) A、七种B、八种C、九种D、十种 71、( D )是执行无法选择的必然因素。UNC A、环节B、环境C、程序D、人员 72、组织结构对组织的重要意义主要体现在以下方面，不包括: ( D )P54 A、组织结构强有力的促进组织内部关系的稳定、持久和有序 B、组织结构有益于管理者对组织进行管理和控制 C、促使组织成员更好的合作，以完成组织目标 D、组织结构是组织变革的唯一工程 73、服务型的人希望用自己的(A)、技巧帮助别人 P82 A、知识B、行为C、经验D、态度 74、创造力是指产生新的想法，( A )和制造新的事物的能力 P117 A、发现B、积累C、创造D、实践 75、在运用胜任特征进行人力资源管理时，首先要确定什么是( C )所必需的胜任特征 P91 A、工作岗位B、环境岗位C、目标岗位D、个人岗位 76、绩效的多因性: 技能、激励、环境和( B ) P4 A、水平B、机会C、天赋D、培训 77、以下不属于工作设计内容的是( D ) P68 A、工作内容B、工作关系C、工作职责D、工作流程 78、确定工作的一般性质，包括工作种类、自主性、 ( D )、难度、强度和工作完整性 P68 A、组织性B、职责性C、简单性D、复杂性 79、专业技术人员如何提高自己的情商,( A )UNC A、学会制定恰当的心理界限B、找一个合适的方法，在感觉失去理智时平静下来 C、想抱怨时直接抱怨D、扫除一切浪费精力的食物 80、职业价值观也叫( D )价值观 P80 A、培训B、行为C、社交D、工作 81、以下哪个不是创造性思维的特征,( D ) P190 A、新颖性B、极大的灵活性C、艺术性和非拟化D、循规蹈矩性 82、岗位设置又称( D )设置 P69 A、持久B、岗位C、目标D、职位 83、沟通的最高境界是心灵的沟通，良好沟通的基础是要有一个良好的( A )P159 A、心态B、行动C、职业D、实践 84、智力(Intelligence)通常叫智慧，也叫( A ) P109 A、智能B、想法C、思考D、认为 85、周边绩效(Contextual Performance)又称( A ) P5 A、关系绩效B、任务绩效C、社交绩效D、培训绩效 86、胜任特征模型的建构是基于胜任特征的人力资源管理和开发的逻 辑起点和( C )P93 A、终点B、重点C、基石D、结束 87、以下哪项不是工作设计的形式, ( D ) P69 A、基于任务的工作设计B、基于能力的工作设计 C、基于团队的工作设计D、基于员工的工作设计 88、常见的绩效指标类型是, ( A )UNC A、DP 增长B、质量C、相等数D、无 89、作为一名管理者，必须具备以下哪几个技能,( D ) P42 A、技术技能B、人际技能C、概念技能D、权利技能 90、以下哪种不是工作设计的方法,( A ) P69 A、物理型工作设计法B、激励性工作设计法 C、知觉运动型工作设计法D、机械型工作设计法 91、工作分析与岗位设置既有一定的( A )，同时二者又紧密联系，相互促进 A、区别B、联系C、调整D、描述 92、工作流程设计的基本原则不包括,( D ) A、以顾客为中心B、以价值为导向C、以人为本D、以市场为中心 93、 根据能力素质的不同适用范围，胜任特征模型共分三个层次: 组织核心能力素质、 ( A )综合能力素质、关键典型岗位专业能力素质 P91 A、岗位族B、上班族C、休闲族D、娱乐族 94、个人执行力与组织执行力无法接轨的主要原因是因为( D ) UNC A、决策不恰当B、激励不充分C、企业缺乏系统的执行训练D、团队精神不足 95、以下哪个不是潜能开发的小技巧? ( A ) P186 A、设立根本不可能完成的目标，以激励自己 B、自我正面暗示，排除负面暗示，用正面暗示激发自信心 C、光明思维，即思考问题要看到事物光明面，积极的心态很重要 D、综合情绪，情绪与智力正如鸟之两翼，可以帮人走向成功的彼岸 96、工作分析是人力资源管理的基础性工作，其直接结果是岗位说明书，包括( B )和岗位规范 A、资格描述B、工作描述C、岗位描述D、职责描述 97、由于人格具有较强的稳定性特征，因此人格研究者更注重(A )的作用 答案: A、个人因素B、岗位因素C、娱乐因素D、遗传因素 98、服务型的人希望用自己的(B)、技巧帮助别人 A、知识B、行为C、经验D、态度 99、绩效管理流程是一个完整的系统，它由(A)、绩效执行、绩效评价、绩效反馈四个环节构成 A、绩效关系B、绩效任务C、绩效计划D、绩效培训 100、绩效评估宽大化倾向是评价者对评价对象所作的评价往往高于其实际成绩。出现这种误差的原因不包括,(D ) A、评价者为了保护下属，避免留下不良绩效的书面记录，不愿意严 格地评价下属 B、评价者对评价工作太有自信心C、评价要素的评价标准不明确 D、评价者想要鼓励工作表现有所提高的员工 101、专业技术人员呈现的绩效特征不包括,( B ) A、绩效行为难以监控B、绩效成果难以衡量C、绩效取得的团队协作性D、绩效成绩非常微小 多选题(102道) 1、目标管理的具体做法分三个阶段( ABD ) P133 A、目标的设置 B、实现目标过程的管理 C、行为科学管理 D、测定与评价所取得的成果 2、评价者在评价其下属员工时，喜欢采用比企业制定的标准更加苛刻的标准,严格化倾向产生的原因有( ACD ) P17 A、促使有问题的员工主动辞职; B、为有计划的帮下属加薪; C、减少凭业绩提薪的下属的数量; D、遵守组织的规定; 3、专业技术人员是吃“技术饭”的，是典型的自我激励者。与管理人员相比，专业技术人员的角色具有以下特点:( BCD ) P40 A、碰到技术难题会往后退 B、考虑问题非对即错、非黑即白，不会变通 C、总希望能找个好老板，好环境，舒舒服服的干一场 D、如果老板不行，就想跳槽，其实这是一种逃避 4、据国外研究结果，专业技术人员关注的前四个因素依次为: ( ABCD )P34 A、个人成长 B、工作自主 C、业务成就 D、金钱财富 5、中心化倾向产生的原因有( ABCD )P17 A、人们往往不愿意做出“极好”、“极差”之类的极端评价; B、对评价对象不甚了解，难以做出准确的评价; C、评价者对评价工作缺乏自信心; D、评价要素的说明不完整，评价方法不明确; 6、建立胜任特征模型一般有哪几个步骤:( ABCD )P92 A、明确目标 B、定义绩效标准 C、选取分析效标样本 D、收集获取效标样本胜任特征数据信息 7、对于专业技术人员来说，在工作中如何才能扬长避短，发挥出自己的能力优势呢,具体来说，要做到以下几点:( ABCD ) P117 A、重视创造力的挖掘和培养 B、正确区分能力与知识 C、了解自己的能力范围以及工作对知识、能力和技能等的要求 D、注重能力类型的差异，做到扬长避短 8、成就导向表现为个人关注( ABD )并追求改进产品或服务，在组织中力求资源使用最优化 P47 A、结果 B、效率 C、要求 D、标准 9、人际关系的基本原则( ACD ) UNC A、平等交互原则 B、功利原则 C、自我价值保护原则 D、情绪控制原则 10、从员工绩效的角度来看，绩效本身具有( ABD )以及动态性等典 型 P2 A、可衡量性 B、多因性 C、与知性 D、多维性 11、岗位设置的基本原则( ABCD ) P70 A、规范化原则 B、顾客导向原则 C、因事设岗原则 D、最少岗位原则 12、职业倦怠的表现( ABC ) P149 A、工作满意度低，出现离职和旷职现象 B、在人际关系方面表现出对同事和工作对象有情感上的疏远和冷漠 C、有巨大的压力感 D、积极上进 13、要想从优秀到卓越，新的管理者还要养成哪几大习惯。 ( ABCD )P47 A、成就导向 B、综观全局 C、聚焦重点、要事第一 D、发挥下属优 14、专业技术人员从事工作的性质，使得他们在工作中一般具有下列特点:( BCD )P28 A、工作压力小 B、较强的自主意识 C、独立的价值观 D、较强的流动意愿 15、专业技术人员在生活工作中如何正确的控制自己的情绪? ( ABCD ) UNC A、始终保持有积极的生活目标 B、建立良好的人际关系 C、善于倾诉和积极情绪的表达 D、学会总结和寻找快乐体验 16、组织结构可以从三个方面来衡量:( ACD )P53 A、复杂性 B、简单性 C、正规化 D、集权化 17、专业技术人员职业压力下的生理状况有哪些,( ABD ) UNC A、心率加快，血压升高 B、肠胃失调，容易疲劳 C、睡眠质量高 D、皮肤功能失调 18、目标管理的具体做法分哪几个阶段( ABC ) P133 A、目标的设置 B、为实现目标过程的管理 C、为测定与评价所取得的成果 D、为实现目标不择手断的过程 19、从员工绩效的角度来看，绩效本身具有( ABCD )等典型特征。 P2 A、可衡量性 B、多因性 C、多维性 D、动态性 20、由于专业技术人员从事工作的性质，使得他们在工作中一般具有 下列特点( ABCD )P28 A、较强的自主意识 B、独立的价值观 C、较强的流动意愿 D、工作压力大 21、专业技术人员职业压力下的心理症状有哪些,( ABC ) UNC A、焦虑紧张迷惑和急躁 B、疲劳感，生气和憎恶 C、厌烦和工作不满情绪 D、注意力分散，缺乏自主性和创造性 22、一个拥有健康情绪的专业技术人员应该有以下哪几个特征, ( ABCD )UNC A、有良好的性格特征，开阔宽广的胸怀 B、正确的人生态度，价值观 C、增强对生活的适应能力 D、有幽默感，会自己创建快乐的情绪 23、“绩效”的英文单词是“performance”，这个词在英文中的本意 是( ABC ) P2 A、履行 B、执行 C、表演 D、成绩 24、通常情况下，绩效信息的来源主要从( ABD )以下哪几个主体 身上获取, C ?P21 A、被考评者的上级，同事、下属 B、被考评者本人 C、绩效考核者的印象中 D、外部客户和外聘专家等 25、一份完整的岗位说明书还包括:( BCD )等方面 P71 A、工作因素 B、工作执行标准 C、报酬因素 D、工作内容 26、潜能开发的要素( ABD ) P184 A、高度的自信 B、坚定的意志 C、矛盾的激化 D、强烈的愿望 27、缓解心理压力的方法有( ABCD ) 。 UNC A、改变生活情境 B、倾诉、哭泣 C、升华法 D、放松法 28、OKR 的特点是( ACD )。 P24 A、简单 B、复杂 C、直接 D、透明 29、从能力要求本岗位的任职者应该具备哪些条件( ABCD ) P70 A、知识 B、技能 C、能力 D、背景与经验 30、情商的类别( ABCD ) P120 A、高情商 B、较高情商 C、较低情商 D、低情商 31、工作流程设计的基本原则( BC ) P74 A、以简单为中心:越简单工作设计越好 B、以顾客为中心:企业在市场中的竞争力主要反映在对顾客资源的占有和把握，只有最大限度的满足顾客，才能赢得市场; C、以价值为导向:工作流程设计的最终目的是提高经济运行效率 32、机会能够促进组织的创新与变革，给予员工( BCD )的有利环境。 P4 A、要求 B、学习 C、成长 D、发展 33、在心理学的意义上，人格是指不同于认知能力的人的其他心理成分，通常包括( ABD ) P99 A、情感 B、动机 C、脾气 D、性格 34、在心理学的意义上，人格是指不同于认知能力的人的其他心理成 分，通常包括( ABCD )兴趣、品德等 P99 A、情感 B、动机 C、性格 D、态度 35、目标表示最后结果，自然目标管理也就重视结果，强调( ACD ) P134 A、自主 B、自律 C、自治 D、自觉 36、沟通功能主要( ABCD ) P154 A、情感交流 B、信息传递 C、激励功能 D、控制功能 37、目标管理的特点( ABCD ) P133 A、员工参与管理 B、以自我管理为中心 C、强调自我评价 D、重视成果 38、绩效管理是为了达成以下( BCD )的目的: P11 A、组织目的 B、开发目的 C、战略目的 D、管理目的 39、自陈量表题目的形式( ABCD )和数字量表式等 P101 A、通有是非式 B、折中是非式 C、选择式 D、文字量表式 40、影响绩效的外部环境因素主要包括( ABCD ) P2 A、国家法规政策 B、经济环境 C、社会环境 D、同行业的竞争 41、不管什么类型的组织中的管理者，也不管他处于哪一管理层次，所有的管理者都需要有一定的管理技能。主要表现在以下哪些方面: ( ABC ) P41 A、技术技能 B、人际技能 C、概念技能 D、逃避技能 42、目标管理又称为成果管理，俗称责任制，它是在泰勒的( BC )的基础上，形成的一套 管理制度 档案管理制度下载食品安全管理制度下载三类维修管理制度下载财务管理制度免费下载安全设施管理制度下载 。P132 A、面对挫折 B、科学管理 C、行为科学管理 D、超越困难 43、通常情况下，绩效信息的来源主要从被考评者的哪几个主体身上获取( ACD )P21 A、上级 B、旁人 C、被考评者本人 D、外聘专家 44、专业技术人员如何提高逆商( ABCD ) P128 A、端正生活态度，正确认识逆境 B、善于发现逆境对人生的价值 C、在挑战中积累经验 D、学会对比，善于鼓励自己 45、绩效评价误差的类型有哪些方面( ABCD )P17 A、晕轮效应 B、首因效应 C、严格化倾向 D、宽大化倾向 46、职业倦怠也称为工作衰竭、职业枯竭、职业性抑郁,根据国际标 准,它包括以下几个指标( CD ) 。 UNC A、情感耗竭 B、玩世不恭 C、成就感低落 D、苦闷、烦恼增多 47、工作说明书编制的注意事项( ABD ) P72 A、合理组织工作职责，做到逻辑清晰 B、清楚陈述每一项职责，做到表达准确 C、抓住次要职责，表达不需要太清晰 D、尽量避免使用过多的专业技术性过强的术语 48、时间管理有哪几大观念( ABD ) P138 A、时间观念 B、效率观念 C、达成观念 D、效能观念 49、绩效的多因性表明影响员工个人绩效水平高低的因素有哪几个方面( ABC )P4 A、技能因素 B、激励因素 C、环境因素 D、关系因素 50、绩效的多因性表明影响员工个人绩效水平高低的因素是多方面的，概括起来可以分为( ABCD ) A、技能因素 B、激励因素 C、环境因素 D、机会因素 51、冲突具体可以分为( ABCD ) P172 A、人际冲突 B、内心冲突 C、组织内冲突 D、组织与外部的冲突 52、岗位设置要根据什么原则( ABCD ) P70 A、因事设岗原则 B、规范化原则 C、整分合原则 D、顾客导向原则 53、作为管理者，应该如何发挥下属的优势呢,有哪些原则可以遵循: ( ABCD )P48 A、要看下属的长处而不是短处 B、要培养下属的长板而不是短板 C、要把下属安置在适合的位子上 D、要给下属展现自己的机会 54、根据综合值班工程师的岗位工作职责描述，在关注岗位胜任关键工作的基础上，必须测试哪些关键胜任特征要素:( ABD ) P96 A、安全意识与疑虑倾向 B、恒心 C、依赖性 D、细节关注 55、关键成果是必须具备以下特点的行动:( ABD ) P26 A、必须是能直接实现目标的; B、必须具有进取心、敢创新的可以不是常规的; C、必须是间接实现目标; D、不能太多，一般每个目标的关键成果不超过 4 个; 56、超事业部组织结构的优点是:( ABCD ) P59 A、联合了多个性质相似的事业部的力量研发产品或者进行生产经营活动，提供产品和服务，形成集体优势 B、协调各事业部的生产经营活动，有效地加强了各事业部之间的联系与合作，避免了各事业部之间的盲目的恶性竞争 C、超事业部制大大加强了企业的灵活性和适应性 D、减轻了公司总经理的负担，使其能够将更多的精力集中在研究企 业战略方针的制定以及重大管理问题等方面 57、影响专业技术人员社会适应能力的因素有( AB ) BAIDU A、个体的矛盾 B、环境的变化 C、心理健康 D、内在的需求 58、直线制组织结构的缺点是:( ACD ) P54 A、组织结构缺乏弹性 B、横向联系少，内部协调容易 C、组织内部缺乏横向交流 D、缺乏专业化分工，不利于管理水平的提高 59、直线制组织结构的缺点是: ( ABD ) A、组织结构缺乏弹性 B、组织内部缺乏横向交流 C、缺乏专业化分工，不利于管理水平的提高 D、经营管理事务仅依赖于少数几个人，即组织的最高管理者及其组成的管理团队 60、直线制组织结构的优点是:( BCD ) P54 A、组织结构缺少弹力 B、结构简单，指挥系统清晰、统一;权责关系明确 C、横向联系少，内部协调容易 D、信息流通速度快，内部沟通效率高，能够及时解决问题，管理效 率高 61、流程再造的成功关键( BCD ) P76 A、工作执行标准 B、遵循循序渐进的原则 C、吸纳全体组织成员的参与 D、严刑峻法 62、编码是指信息以相应的( ABCD )或者其他形式表达出来的过程 P155 A、语言 B、文字 C、符号 D、图形 63、时间管理的三大观念( ACD )P138 A、时间观念 B、价值观念 C、效率观念 D、效能观念 64、专业技术人员的生活适应能力应该是这样的,( ABD ) UNC A、快乐而又积极，真诚专注好生涯 B、培养良好习惯，习惯造就成功 C、不管如何一定要想法设法成功 D、超越自我，走向和谐自如人生 65、胜任特征模型在管理中的应用主要体现在以下方面( ACD ) P94 A、组织层面 B、群众层面 C、个人层面 D、人力资源管理职能层面 66、口头沟通是指( ABCD )以及电话联系等 P156 A、演说 B、会谈 C、讨论 D、会议 67、专业技术人员与管理者之间的区别大致表现在以下几个方面: ( ABCD )P42 A、管理职能方面 B、工作习惯方面 C、思维方式方面 D、人际关系方面 68、中国企业 95%以上的研发中基层主管或经理都是从技术能力比较强的工程师中提拔起来的，很多刚刚走上管理岗位的新经理在从技术走向管理的过程中存在哪些问题:( BCD ) P43 A、角色能转换，不关注技术细节 B、凡事亲力亲为，忙得焦头烂额，效率却很低下 C、认真帮助下属可是发现他们并不买账 D、上司让制定 工作计划 幼儿园家访工作计划关于小学学校工作计划班级工作计划中职财务部门工作计划下载关于学校后勤工作计划 ，可却无从下手 69、很多刚刚走上管理岗位的新经理在从技术走向管理的过程中存在如下问题,你认为哪个不可能发生?( ABC ) A、角色不能转换，过度关注技术细节 B、凡事亲力亲为，忙得焦头烂额，效率却很低下 C、不知道如何分派工作，如何领导团队，更不知道如何确保团队不出差错。 D、不希望下属多提意见，影响自己的领导形象 70、绩效定量管理法采用了哪些评价方法: ( ACD )P31 A、相对评价法 B、挑选法 C、绝对评价法 D、描述法 71、职能制组织结构的优点是:( ACD ) P55 A、有利于提高组织的专业化水平和组织管理的专业化程度 B、机构设置比较复杂，管理费用较大，增加了企业负担 C、每个职能部门有着特定的工作，分工明确，专业化操作程度高 D、可以充分发挥专家的作用，更好的指导下属的工作，培养专门化人才 72、PDCA 是 Plan/Do/Check/Action 的缩写，即为( ABCD ) 。P135 A、计划 B、执行 C、检查 D、行动 73、组织结构对组织的重要意义主要体现在以下哪些方面: ( ABCD )P54 A、组织结构强有力的促进组织内部关系的稳定、持久和有序 B、组织结构有益于管理者对组织进行管理和控制 C、促使组织成员更好的合作，以完成组织目标 D、组织结构是组织变革的基础工程 74、专业技术人员如何树立正确的人生观价值观? ( ABC ) UNC A、强化健康向上的主流健康导向 B、形成适度的自我价值观 C、反击不合理的信念 D、推行享乐主义 75、分析数据信息的过程包含哪几个步骤: ( ABCD )P93 A、将录音资料，访谈记录等录入计算机，校对、整理成文稿 B、组织编码小组进行编码训练，修正关键事件中的能力定义 C、独立分析编码，将绩效优秀于一般者的资料列出来，找出其中的差异 D、正式编码 76、所有的管理者都需要有一定的管理技能。主要表现在以下三个方面:( ACD ) P41 A、技术技能 B、思想技能 C、人际技能 D、概念技能 77、认识自己所在部门的职能和功能，即自己部门的存在价值;认识自己岗位的( ABCD ) P44 A、具体责任 B、任务 C、要求 D、权限范围 78、岗位设置主要需要考虑以下方面( ABCD ) P70 A、需要的资源和工具 B、能力要求 C、绩效考核 D、工作量 79、事业部制组织结构的缺点是:( CD ) P58 A、各事业部经营责任和权限明确，利润和经营状况紧密联系，使得企业不必耗费过多的精力对其进行监督。 B、各事业部可以根据实际情况专注于某一方面的经营活动，实现高度的专业化，而整体上，企业是一个包容万象的大型联合企业; C、容易造成组织机构重叠、管理人员膨胀、管理费用高等现象; D、由于各事业部具有较强的独立性，容易出现各事业部关注自身的利益而忽视企业整体利益的现象。 80、时间管理的方法有哪几个方法,( ABCD ) P140 A、时间“四象限”法 B、帕累托原理 C、莫法特休息法 D、番茄工作法 81、专业技术人员如何进行有效的压力面对,( ABCD )UNC A、及时的自我反省 B、有效的时间管理 C、积极寻求支持 D、提高自我抗压力 82、要想了解“过劳死”就得知道身体向我们发出的信号，你认为哪些是,( AC )UNC A、颈部和肩部发木发僵 B、一天喝五杯以上咖啡 C、经常头痛和胸闷 D、发生高血压糖尿病等病 83、根据能力素质的不同适用范围，胜任特征模型共分哪几个层次: ( ABC )P91 A、组织核心能力素质 B、岗位族综合能力素 C、关键典型岗位专业能力素质 D、跑关系能力 84、绩效定量管理法采用了三类评价方法( BCD ) P31 A、相对描述法 B、相对评价法 C、绝对评价法 D、描述法 85、“情商”指的是( ABCD )“直觉”等一些情绪反应的程度。 P120 A、信心 B、乐观 C、急躁 D、恐惧 86、工作分析与岗位设置既有一定的区别，同时二者又( BC ) P70 A、复杂性 B、相互促进 C、紧密联系 D、集权化 87、组织结构必须随着组织战略的重大变化而调整。组织结构可以从 以下方面来衡量:( ABC ) P53 A、复杂性 B、正规化 C、集权化 D、综合性 88、专业技术人员如何正确认识自我，塑造良好的个人形象,( ABC ) UNC A、打开心灵的窗户，正确认识自我 B、拆除心中的篱笆墙，走出自我封闭的圈子 C、留下良好的第一印象，展示自我的人格魅力 D、各人自扫门前雪，莫管他人瓦上霜 89、绩效管理是为了达成以下哪些方面的目的( ABD )P11 A、战略目的 B、管理目的 C、加薪目的 D、开发目的 90、专业技术人员在树立正确的职业价值观的同时，还要处理好以下哪些关系:( ABCD ) P85 A、处理好职业价值观中个人与社会的关系 B、处理好职业价值观与金钱的关系 C、处理好职业价值观与个人兴趣和特长的关系 D、处理好职业价值观的排序与取舍的问题 91、工作设计的方法( ABCD ) P69 A、激励型工作设计法 B、机械型工作设计法 C、生物型工作设计法 D、知觉运动型工作设计法 92、对技术人员绩效考核可以采用 360 度绩效考核法，也可以采用(ABCD)全方面考核 法，又或者是采用 KPI 关键绩效指标考核法( ABCD ) P31 A、德 B、能 C、勤 D、绩 93、常见的组织结构职能制又称多线制，是指按照专业分工设置相应的职能管理部门，实行专业分工管理的组织结构形式，它的缺点是( ACD ) B ?/, P56 A、员工从属于职能部门和直线领导的双重领导和指挥，不利于组织进行统一的指挥和集中领导，容易造成行政工作的混乱，令下属无所适从 B、不可以充分发挥专家的作用，更好的指导下属的工作，培养专门化人才 C、机构设置比较复杂，管理费用较大，增加了企业负担 D、决策需要考虑到多方职能部门，效率较低，不能灵活的适应市场的变化等 94、纵观全局是指一切从企业整体出发的思想和准则，是调节企业内部( ABCD )之间关系的行为规范 P47 A、个人和部门 B、上级和下级 C、部门和部门 D、局部和整体 95、逆商指人们面对逆境时的反应方式,即( ACD )能力 P126 A、面对挫折 B、解决问题 C、摆脱困境 D、超越困 96、霍兰德将人格分哪几大型( AB )P106 A、社会型 B、企业型 C、外向型 D、想象型 97、智力的构成通常包括( ABCD ) 分析判断能力、思维能力、应变 能力 P109 A、观察力 B、注意力 C、记忆力 D、想象力 98、压力的来源( ABC ) P147 A、工作压力 B、家庭压力 C、社会压力 D、舆论压力 99、员工要想取得良好的绩效，必须具备履行职责或完成工作任务所必需的( ACD ) P3 A、知识 B、要求 C、技能 D、能力 100、绩效管理流程是一个完整的系统，它由( ABCD )四个环节构成 A、绩效计划 B、绩效执行 C、绩效评价 D、绩效反馈 101、胜任特征是可以通过不同方法表现出来的员工的( ABCD )等 P89 A、知识 B、技能 C、个性 D、内驱力 102、工作流程包含三项基本要素( ACD )P74 A、任务流向 B、工作标准 C、任务交接 D、推动力量 判断题 1、管理者是指在组织中直接监督和指导他人工作的人。 ? P41 2、周边绩效的提出就是为了弥补传统的绩效考核方法的不足。 ? P6 3、首因效应也称为第一印象，是指员工在绩效评价初期的绩效表现对评价者评价其以后的绩效表现会产生延续性影响。 ? P17 4、解决冲突的过程有可能激发组织中的积极变革。 ? P173 5、信息是指在沟通过程中传给接受者的消息。 ? P155 6、对员工的管理最终要落实到员工对管理者，或下属对上司的讨好。 × P46 7、岗位分析又成为工作分析或职务分析。 ? P65 8、高情商的人宽容，心胸宽广，心有多大，眼界有多大，你的舞台就有多大。高情商的人 不斤斤计较，有一颗包容和宽容的心。 ? 9、冲突产生的原因不包括个人因素。 × P174 10、“绩效”主要强调的是结果，而不是行为。 × P2 11、能够较好的解决组织结构相对稳定和管理任务多变之间的矛盾，使一些临时性的、跨部门工作的执行变得不再困难; ? P60 12、从激励理论的角度来看，工作设计是对组织内在奖酬的设计。 ? P67 13、效能的观念就是不仅要衡量速度的快慢，还要考虑其他的因素，始终不偏离终极目标和结果，与人生奋斗方向相吻合。 ? P138 14、决策只需要考虑到自己部门，效率较低，不用灵活的适应市场的变化。 × 15、任务绩效与周边绩效的一个主要区别是它们关注于完成任务本身还是人际互动。 ?P5 16、绩效的多因性是指员工的绩效会受到组织内外部多方面因素的影响。 ? P2 17、无论是对于组织还是个人，机会对绩效的影响都是至关重要的。 ? P5 18、团队是指两个或两个以上的成员组成的，相互影响，相互协调以实现目标的工作群体。 × P161 19、工作分析在组织与人力资源管理中扮演着不重要的角色， 对于企业战略的落地和组织的优化不具有意义。 × P66 20、胜任特征概念在学术界引起广泛关注是在 20 世纪 80 年代。 × P89 21、信息的输出者就是信息的来源。 ? P155 22、双重领导的存在，容易产生责任不清、多头指挥的混乱现象。? P60 23、KPI 即关键绩效指标法。? P13 24、岗位分析具有明确岗位职责，提高工作绩效等好处。? unc 25、“妥协”是处理冲突的一种非常理想的方式。 × P177 26、在绩效评价中，晕轮效应就是指由于个别特性评价而影响整体印象的倾向。? P18 27、员工技能的提高， 可以加速组织技术水平的提升， 从而对组织绩效产生消极的影响。× P4 28、口头沟通是指会谈、讨论、会议、演说、吵架以及电话联系等。× P156 29、周边绩效又称关系绩效，是指与周边行为有关的绩效，周边绩效对组织的技术核心有直接贡献，从更广泛的企业运转环境与企业的长期战略发展目标来看，这种行为非常重要。× P5 30、高度的专业化分工使各个部门的眼界比较狭窄，使他们往往更不重视部门绩效。× P56 31、 网络沟通是指组织通过基于信息技术的计算机网络来实现组织内部和组织外部的沟通。? P157 32、在人际关系方面，管理者表现得简单、清松一些。× P43 33、在组织里，每个人都处在一种错综复杂的人际关系网中，彼此之间或者平级，或者上下级，在面对同一个问题就会有不同的理解和处理，不同的观点碰撞，在处理不当的情况下就形成了矛盾和冲突。 ? P171 34、团队和群体是一种术语。× P162 35、需要对冲突做出处理，处理的方式是多种多样的。比如逃避、公开对抗、解决问题等。? P173 36、绩效管理流程是一个完整的系统，它由绩效计划、绩效执行、绩效评价、绩效反馈四个环节构成。? P12 37、工作设计，是指为了有效的达到组织目标，通过对工作内容、工作职责、工作关系等有关方面进行变革和设计， 满足员工与工作的有关要求， 最终提高工作绩效的一种管理方法。? P67 38、专业技术人员的工作内容是以创造性劳动为主 ? P29 39、一个将要成为管理者的技术人员，必须明确所在组织的目标、价值观、愿景等 ? P44 40、完整的沟通过程包括输出者、信息、渠道、干扰、反馈等五个主要因素。× P155 41、岗位说明书具有一劳永逸的好处。× 42、岗位说明书需要写员工的基本信息。× 43、 伴随着科技的进步， 现在的人要想学习， 可以随时随地接受任何形式的教育。 ? P49 44、机械型工作设计法。 它强调要找到一种能够使效率最大化的最简单的方式来构建工作，降低工作的复杂程度，从而提高人的效率。? P69 45、低情商的典型表现:自信而不自满，很乐观，很幽默，能站在别人的角度想问题，有较好的人际关系，做事不怕难，心理承受能力强，能应对大多数的问题。× P121 46、沟通方式可以分为语言沟通(包括口头沟通和书面沟通) 、非言语沟通以及网络沟通。? P156 47、应变能力是指自然人或法人在外界事物发生改变时，所做出的反应，只是本能的。× P110 48、绩效管理是以组织战略为导向的 ? P11 49、群体绩效是介于组织绩效和个人绩效这两个层次之间的一层绩效。? P3 50、所谓动态性是指员工的绩效并不是一成不变的。 ? P2 51、价值观是主观对客观事物按其自身对社会的意义或重要性进行评价和选择的标准。? P80 52、想象力是人类运用储存在大脑中的信息进行综合分析、推断和设想的思维能力。?P191 53、现实操作中，有很多人将“绩效管理”曲解为秋后算账式的“绩效考核”这样做非常正确 × P11 54、潜能的特征有未显性和可诱发性。? P181 55、工作分析是人力资源管理的基础性工作，其间接结果是岗位说明书，包括岗位描述和岗位规范。× P65 56、 情绪是身体对行为成功的可能性乃至必然性， 在生理反应上的评价和体验， 包括喜、怒、忧、思、悲、恐、惊七种。? P124 57、复杂性是指组织的分化程度。? P53 58、 矩阵制组织结构的优点是联合了多个性质相似的事业部的力量研发产品或者进行生产经营活动，提供产品和服务，形成集体优势。 × P59 59、正规化是指组织依靠规章制度和程序引导员行为的程度。? P53 60、创造力是人的一种最基本能力，创造性活动是人类最简单的实践活动。× P117 61、周边绩效的内涵并不广泛的 × P5 62、FedEx 的团队激励机制包括三大方面:整体报酬、名誉奖励、发展计划。? P169 63、潜伏阶段是冲突的萌芽期，是感觉阶段。× P172 64、团队特征不包括团队成员在知识，技能，经验等方面具有互补性，在工作中的积极协同，充分信任沟通。 × UNC 65、创造法，发现和制造新的事物的能力。? P117 66、控制感是指人们对周围环境的信念控制能力。? P127 67、书面沟通是指布告、通知、刊物、书面报告等。? P156 68、缺乏沟通是产生人际冲突的主要原因之一。? P174 69、潜能从广义上讲就是潜在的能力，它深藏在我们的深层意识当中，一旦受到外部刺 激，就可能转化为显在能力，即通常所讲的能力。它是人类原本具备却忘记使用的能力。?P181 70、很多沟通是由于误解或不准确造成的，因此沟通时要避免出现只传递而没有反馈的状况。? P160 71、遇到逆境之时，不要过多的抱怨，这样只会无谓的流费时间;至今还没发现有哪一种伟 大的创举是以抱怨解决和得来的。在逆境中，我们应尽快的找出解决问题的 方案 气瓶 现场处置方案 .pdf气瓶 现场处置方案 .doc见习基地管理方案.doc关于群访事件的化解方案建筑工地扬尘治理专项方案下载 以摆脱逆境，此为最佳选择。 ? UNC 72、如果组织中的重要决策通过口头方式在权力金字塔中上下传送， 则信息失真的可能性相当小。 × P156 73、 时间管理是指通过事先规划并运用一定的技巧、 方法与工具最大限度地利用自己所拥有的时间，并使之最有意义。 ? P138 74、管理者必须具备足够的智力水平去分析和诊断复杂的情况 ? P42 75、目标管理的具体做法分三个阶段:第一阶段为目标的设置;第二阶段为实现目标过程的管理;第三阶段为测定与评价所取得的成果。 ? P133 76、投射测验是一种独特的人格测验，它是目前应用最广泛的测试方法。 × P101 77、情商管理不仅对生活影响巨大， 而且现在也正在延续着对工作中岗位中的相对重要作用了。? UNC 78、直线职能制最适用于不稳定且不可预测的环境中。× P56 79、流程再造的主要特点以客户为中心。 ? P76 80、集权化是指决策时权力的集中程度。 ? P53 81、 低效度的绩效考核结果会使得绩效改进失去正确的方向， 员工会变得不知所措 ?P19 82、冲突的发展要经历五个阶段:潜伏阶段、认知阶段、感觉阶段、处理阶段和结局阶段。? P172 83、充分发挥了各事业部主管人员的主观能动性，会影响他们的工作积极性。 × P58 84、冲突产生的原因只有一个就是缺少沟通 × P174 85、个人绩效是指员工个人履行自己所承担的岗位职责，达到组织为他们确定的工作标准和工作结果标准的程度。? P3 86、360 度绩效评估中，反馈给受评者的信息，不容易得到受评者的认可。× P23 87、GTD 的具体做法可以分为收集、整理、组织、行动四个步骤。 × P141 88、KPI 的优点:不利于组织利益和个人利益达成一致。× UNC 89、一般来说，目标性指标在指标体系中应占较小的比重。× UNC 90、适当的控制自己的情绪，自我调节压力是正确的 ? P129 91、人格主要指人所具有的与他人相区别的独特而稳定的思维方式和行为风格。?P99 92、组织是指在一定的社会环境中，为了某个特定的目标，由相互间有协作愿望的个人在分工合作、协调行动的过程中形成的、有一定结构和秩序的关系实体。 ? P53 93、自然物理因素包括生态环境、气候条件、空间拥挤程度等这些物理因素都至于影响到人格的形成与发展。? P101 94、KPI 的两个基本特征是可度量和行为化。× UNC 95、番茄工作法是由弗朗西斯科?西里洛于 1992 年创立的一种相对于 GTD 更宏观的时间管理方法。 × P142 96、对任何一个组织而言，如何有效地调动员工的积极性，挖掘他们的创造潜力，持续地提高他们的绩效水平，都不重要。× P1 97、低逆商者的人生取向较为模糊，生活态度爱依赖、退缩、等待、听天由命，自我意识妥协、易满足、不思进取。× 综合题 1、A 员工来公司半年有余，因工作绩效不高在公司内部换了三四个岗位，在我们部门也工作了两个月左右时间，但工作绩效就是不高。记得那是05年八、九月的事情，A 员工调到我们部门在我们部门的工作还算简单， 主要是对客户所购图书进行盖馆藏章、 打流水号、贴条形码、贴磁条等基础加工，只要工作认真、仔细，用心做一般人都是能胜任这份工作的，但 A 始终没法融入进来，当然也就无法将工作干好了。 (1)、能力是指人能顺利完成某种活动所必须具备并影响活动效率的心理特征。能力是工作行为的( A )要素。单选 UNC A、能力 B、科技 C、知识 D、核心 (2)、能力的差异主要表现在以下几个方面类型, ( CD ) A、差异水平差异表现早晚差异 B、差异水平早晚差异 C、差异水平差异表现 D、差异表现早晚差异 2、某人刚开始创业的时候做电脑生意，上级公司给他电脑、打印机等产品，年利润标准为 10 万元，年薪为销售利润的 10,，这人非常高兴，但他又想到利润如果超过 10 万元怎么办，于是和老板商定，如果利润在 10 万到 20 万元之间，年薪为销售利润的 20,，如果利润在 20 万元以上，年薪为销售利润的 40,，订立这样的标准之后，这人就开始卖力地工作。一年下来，核算发现他的业绩纯利润达到了 110 万元，如果按照当初的协议，他一个人的年薪收入要比公司其余所有人的工资之和还要多， 如果公司不给他兑现承诺， 公司就会失信于员工，公司的制度就会失去权威性，但公司一下子要拿出这么多的现金也比较困难，如何处理工资成了一个难题。最后，公司还是想办法为他兑现了承诺。由于指标标准定得过低造成的这个问题，确实让公司非常尴尬。 (1)、属于组织特征的是( AB ) UNC A、明确的目标导向 B、精心设计的结构 C、无意识协调的系统 D、与外部密切联系 (2)、对于任务绩效，描述错误的是( B )单选 P5 A、是硬性行为 B、他受情境等因素的限制 C、直接用于组织效率 3、Jack 加入公司从事项目开发的工作有半年的时间了。Jack 在项目开发方面有丰富的经验和人脉，并且具有很强的开发能力。在这半年内，Jack 非常努力，并超额完成了上半年1000 万的销售任务。可是，其上级却对其工作不满意，认为 Jack 主要做的是中低端产品，公司鼓励的是做高端，提高利润率，而不在于中低端产品，因此上半年给 Jack 的考核成绩为不合格。对于此，Jack 感到很委屈，自己明明完成了销售任务，为什么得到这样的结果。 (1)、耗费时间和缺乏发聩指的是哪种沟通的缺点, ( B ) 单选 P156 A、非言语沟通 B、书面沟通 C、口头沟通 D、无 (2)、对于任务绩效，描述正确的是: ( AC ) P5 A、是硬性行为 B、受情境等因素的限制 C、直接用于组织效率 4、桂林伐木装饰公司是桂林市的一家民营企业，为了使员工准时上班，实行打卡制度，每天打卡三次，早上八点半之前打卡一次，中午 12 点至 1:30 之间打卡一次，下午 5:30 之后打卡一次，早上 8: 30 至 9:00 之间打卡为迟到，前三次迟到不扣工资，之后依次累加，中午到了而忘记打卡，前三次每次扣 5 元，之后从 30 元依次累加，肖某为本公司员工，由于忘记打卡而导致扣掉工资，但实际情况是肖某当天仍在工作岗位工作，却被扣去工资，经调查公司有很多员工都因为忘记打卡而被扣工资，引起了员工的不满。 (1)、案例忽视了绩效反馈的( B )功能 。单选 UNC A、绩效反馈在考核者和被考核者之间架起一座沟通的桥梁，是考核公开化，确保考核的公平和公正 B、绩效反馈是提高绩效的保证 C、绩效反馈可以排除目标冲突，有利于增强企业的核心竞争力 D、绩效反馈可以将考核信息完整的反馈给员工 (2)、上述的案例中，在规定内容中缺少的是:( A ) 单选 UNC A、工作业绩 B、行为表现 C、改进措施 D、新的目标 5、Bill 是生产部的生产管理专员，他从事该工作有两年多的时间了。他工作很认真，在接到订单后，总是能够迅速安排生产计划，并协调车间完成生产任务。然而，Bill 每年的考核成绩都只是合格， 并且这两年一直没有得到晋升， 自己感到很困惑。 其上级则认为， Bill的能力和工作积极性都不错，但总是会出现一些情况:包括生产计划 尚未沟通，直接发给车间;多次出现，与他关系较好的车间提报申请生产设备，未经上级许可即给予调拨，造成其他车间生产任务受到影响。其领导多次沟通，可他还是屡错屡犯。 (1)、组织结构中最早也是最简单的组织形式是( B )单选 P54 A、职能制 B、直线制 C、直线职能制 D、模拟分权制 (2)、对于员工绩效，描述潜力观说法错误的是( AC ) UNC A、潜力观只需要对目前员工的成绩给予肯定即可 B、潜力观是用发展的眼光看待员工的绩效 C、潜力观仅仅关注员工当前做了什么 6、跟朋友在路边一个不起眼的小店里吃面，由于客人不多，我们就顺便和小老板聊了会儿。谈及如今的生意，老板感慨颇多，他曾经辉煌过，于兰州拉面最红的时候在闹市口开了家拉面馆，日进斗金啊～后来却不做了。朋友心存疑虑地问他为什么。 “现在的人心眼贼着呢～ ”老板说，“我当时雇了个会做拉面的师傅，但在工资上总也谈不拢”。“开始的时候为了调动他的积极性我们是按销售量分成的，一碗面给他 5 毛的提成，经过一段时间，他发现客人越多他的收入也越多， 这样一来他就在每碗里放超量的牛肉来吸引回头客”，“一碗面才六块，本来就靠个薄利多销，他每碗多放几片牛肉我还赚哪门子 啊～”“后来看看这样不行， 钱全被他赚去了～就换了种分配方式， 给他每月发固定工资， 工资给高点也无所谓，这样他不至于多加牛肉了吧,因为客多客少和他的收入没关系。”“但你猜怎么着,”老板有点激动了，“他在每碗里都少放许多牛肉，把客人都赶走了～”“这是为什么,”现在开始轮到我们激动了。“牛肉的分量少，顾客就不满意，回头客就少，生意肯定就清淡，他(大师傅)才不管你赚不赚钱呢，他拿固定的工钱巴不得你天天没客人才清闲呢～”啊～结果一个很好的项目因为管理不善而黯然退出市场，尽管被管理者只有一个。 (1)、如果你是老板会选择下面几点来考核, ABD UNC A、考核师傅的成本 B、给予量的标准 C、不计成本的吸引顾客 D、调动员工积极性 (2)、从上述案例来分析以下哪几点是必要的, BC UNC A、调动员工积极性是没必要的 B、挖掘他们的创造潜力，持续地提高他们的绩效水平，都是十分重要的 C、员工在工作中的绩效表现是企业实现其发展目标的首要因素 D、秋后算帐是必需的 7、某大型国有企业的管理人员在同下属企业的经营者设定绩效目标时深感头痛，该企业的管理人员希望咨询公司帮助他制定能自动设定 经营绩效目标的 公式 小学单位换算公式大全免费下载公式下载行测公式大全下载excel公式下载逻辑回归公式下载 ，这样，企业管理人员不必每年同下属企业经营者玩“猫捉老鼠”的游戏。 (1)、屈从对方意愿，压制或牺牲自己的利益及医院的冲突处理策略是 B 单选UNC A、屈从对方意愿，压制或牺牲自己的利益及医院的冲突处理策略是 B、迁就策略 C、回避策略 (2)、 在企业中可能会出现这样的情况“员工被选拔到自己不称职，不胜任的岗位上，这种情况没有遵循科学选拔的( A )原则。UNC 单选 A、建立以职位为基础的晋升阶梯 B、未对招聘的有效性进行检测 C、业绩与能力的有效统一 D、招聘筛选的参考 8、某集团公司的总部在美国，欧洲、加拿大、台北、上海、深圳都有分公司，在东莞有 3 家工厂，这家企业的绩效管理做得非常不错。他们的诀窍在哪里,其实没有什么诀窍，就是董事长非常重视，对公司战略目标定得非常清晰:为了全球化经济，中国制造而振兴。非常不错，根据这个目标，公司的总经理，要根据这个要求来制定其个人目标。 (1)、对于工作流程图分析的操作步骤，正确的是( A ) 单选 P75 A、目的分析，地点分析，顺序分析，人员分析，方法分析 B、地点分析，目的分析，顺序分析，人员分析，方法分析 C、人员分析，目的分析，顺序分析，方法分析，地点分析 (2)、对于绩效辅导说法错误的是( C )单选 ? P12 A、绩效辅导阶段是绩效计划的整个实施阶段 B、主要的责任承担者显然是员工 C、与员工的直接上级无关 9、李某是桂林伐木装饰公司销售部门主管，该部门有 10 多名员工，其中既有销售人员又有管理人员。该部门采用的考评方法是排队法，每年对员工考评一次。具体做法是:根据员工的实际表现给其打分，每个员工最高分为 100 分，上级打分占比例 30%，同事打分占比例 70%。在考评时，多个人互相打分，以此确定员工的位置。李某平时很少与员工就工作中的问题进行交流，只是到了年度奖金分配时，才对所属员工进行打分排序。 (1)、上述的案例中，公司销售部门不属于高效团队，高效团队的特征不包括( B )单选 P164 A、清晰的目标 B、惧怕冲突 C、相关的技能 D、A 和 C 项 (2)、下列哪项不属于潜能开发所包含的要素,( C ) 单选 P184 A、高度的自信 B、坚定的意志 C、远大的目标 D、强烈的愿望 10、李某是 B 公司生产部门主管，该部门有 20 多名员工，其中既有生产人员又有管理人员。该部门采用的考评方法是排队法，每年对员工考评一次。 具体做法是:根据员工的实际表现给其打分，每个员工最高分为 100 分，上级打分占 30,，同事打分占 70,。在考评时，20 多人互相打分，以此确定员工的位置。李某平时很少与员工就工作中的问题进行交流，只是到了年度奖金分配时才对所属员工进行打分排序。 (1)、在工作中施展自己的能力具体来说，要做到以下几点:( ABCD ) ?? P117 A、重视创造力的挖掘和培养正确区分能力与知识 B、了解自己的能力阈限，做好与工作的匹配 C、注重能力类型的差异，做到扬长避短 D、重视创造力的挖掘和培养正确区分能力与知识 (2)、不易为生产单位提供明确任务，造成考核上的困难，这是哪一种组织结构的缺点,( B ) 单选 ? A、直线职能制 B、事业部制结构 C、模拟分权制 D、职能制 11、三百多年前，一位奥地利医生给一个胸腔有疾的人看病，由于当时还没有发明出听诊器和 X 射线光透视技术，医生无法发现病在哪里，病人不治而亡，后来经尸体解剖，才知道死者的胸腔已经发炎化脓，而且胸腔内积了不少水。结果这位医生非常自责，决心要研究判断胸腔积水的方法，但久思不得其解。恰巧，这位医生的父亲是个精明的卖酒商，父亲不仅能识别酒的好坏，而且不用开桶，只要用手指敲敲酒桶，就能估量出桶里面酒的数量。医生在他父亲敲酒桶举动的启发下想到， 人的胸腔不是和酒桶有相似之处吗,父亲既然通过敲酒桶发出的声响可以判断桶里有多少酒，那么，如果人的胸腔内积了水，敲起来的声音也一定和正常人不一样。此后，这个医生再给病人检查胸部时，就用手敲敲听听;他通过对许多病人和正常人的胸部的敲击比较， 终于能从几个部位的敲击声中， 诊断出胸腔是否有病,这种诊断方法就是现在医学上所称的“叩诊法” 。 后来，这种“叩诊法”得到了进一步的发展。1861 年的某一天，法国男医生雷克给一位心脏有病的贵妇人看病时，为难了。正在为难之际， 他忽然想起了自己在参与孩子游戏活动中的一件事情， 孩子们在一棵圆木的一头用针乱划，另一头用耳朵贴近圆木能听到搔刮声，而且还很清晰。在此事的启发下，他请人拿来一张纸，把纸紧紧卷成一个圆筒，一端放在那妇人的心脏部位，另一端贴在自己的耳朵上，果然听到病人的 心率声， 甚至于比直接用耳朵贴着病人胸部听的效果更好。 后来他就根据这一原理，把卷纸改成小圆木，再改成现在的橡皮管，另一头改进为贴在病患者胸部能产生共鸣的小盒，就成了现在的听诊器。 (1)、狭义的创造性思维就是一种具有开创意义的思维活动， 即在人类认识史上第一次出现的具有较大社会意义的思维活动，它往往表现为:( ABCD ) P188 A、发明新技术 B、形成新观念 C、提出新方案和决策 D、创建新理论 (2)、创造性思维有哪些特征,( ABC )P189 A、新颖性 B、极大的灵活性 C、艺术性和非拟化 D、无风险性 12、某饮料公司老板非常聪明，精力也特别充沛，一个星期可以出 3 次差，在全国各地跑，总是能在两个小时左右的时间内边吃饭边开会，等到饭吃完的时候，会也就开完了，她将自己的工作能力当成下属的工作能力， 因此考评标准总是比同类公司要高一点， 而下属的员工总是带着崇拜的眼神看着他们的老板， 但每次开完会之后， 大家又总是感到任务沉甸甸的无法完成，每个人都有挫折感和失败感，于是， 这位老板的下属流失总是非常严重。 (1)、下列哪项不是人力成本所包含的内容,单选( D )UNC ? A、人力资本获取成本 B、劳动力成本 C、人工使用成本 D、员工流动成本 (2)、组织中对组织成员之间形成一定媒介作用的是( B )单选 UNC A、地位 B、角色 C、权力 D、义务 13、某中药生产企业的管理非常好，员工非常尊重领导，但是这家企业的绩效管理也存在一些问题，基本上不运用金钱奖励措施，因此员工的积极性总是不高。 (1)、通过上述案例我们可以了解到( ABCD ) UNC A、绩效考评的作用非常重要 B、绩效指标体系的设计，是绩效管理工作的基础，而且也是有难度的工作 C、绩效指标体系一定要有关键指标 D、关键指标的确立可以使绩效考核顺利进行下去 (2)、日本人从《孙子兵法》中提炼出来现代企业领导者应具备智、 信、仁、勇、严五种素质，这种绩效指标确立的方法是( B )单选 A、问卷调查法 B、个案研究法 C、访谈法 D、专题访谈法 14、刘阳是企业的人力资源的主管，在刚刚进进行完的会议上，她就即将进行的绩效考核与各部门的主管进行了交流。她希望各部门的主管能够给出有关绩效管理的一些改进建议，但是在整个沟通的过程中，大家好像最终也没有给出什么建议。只让她按照已经制定好的绩效计划一步步实施下去。但是，刘阳认为绩效管理不应该就这样草草了事，要相互沟通。 (1)、上述案例中，刘阳认为“绩效管理要沟通”体现了什么样的观点,( BCD )UNC A、绩效管理促使人力资源管理成为一个完整的系统 B、绩效管理需要持续的绩效沟通 C、绩效管理提高员工工作动机水平 D、绩效管理为报酬方案的制定提供依据 (2)、 在案例总提到了绩效沟通的问题， 绩效沟通需要收集的信息不包括( B ) UNC ? A、工作进展情况 B、绩效工具 C、潜在的障碍和问题 D、可能的解决问题的措施 15、某集团公司有下属20多家分公司，其中广州分公司的老总是公认的销售天才，每年在 20 多家分公司里总是名列前茅;2001年，为开拓新市场，集团在重庆成立了一家分公司，便把他派了过去。他深感责任重大，决心不辱使命。他工作中身先士卒，并注意对下属的激励与培养，形成了一支很好的团队。一年下来，他甚至没休息过一天。可是，销售业绩却在公司最低。面对考核结果，考评面前人人平等，根据企业的制度，这位老总就要被免职。在他之后又有三任总经理接连以同样原因被调职，到第四任(2004 年)经理，重庆分公司的业绩才开始好转。 (1)、一个企业的绩效管理要顺利的实施下去，必须有强有力的组织保障体系，下面说法正确的是( ABCD )UNC A、由人力资源部成立，各部门领导参与的绩效管理委员会 B、成立各个部门或系统的绩效管理实施小组 C、成立以公司最高领导为主导、绩效管理支持与咨询小组的顾问的介入 D、委员会向绩效支持与咨询小组成语培训绩效管理的思想等事项，并向全体员工进行宣传 (2)、在上述案例中， 员工将不能实现的绩效薪酬完全归结于人力资源部的做法是不正确的，下面不属于人力资源部门在绩效管理实施中 的任务的是( CD ) UNC ? A、设计、使用、改进和完善绩效考评的方案 B、组织宣传考核方案的内容、目的和要求，并对考评人员进行培训 C、管理所有的考核资料档案 D、进行绩效考核方案实施的监控 16、A 公司公司是一家小型公司。创业初期，降低成本、提高销售额成为公司的总目标。由于业务繁忙，公司没有时间制定一套正式的完整的绩效考评制度，只是由以前公司老总王某兼任人力资源总监，采取了一些补救措施。如:他会不定期地对工作业务好的员工提出表扬，并予以物质奖励;也对态度不积极的员工提出批评;员工的销售业绩连续下降，他会找员工谈心，找缺陷，补不足，鼓励员工积极进取。现在公司规模大了，已经由最初的十几个人发展到现在的上百人。随着规模不断扩大，管理人员和销售人员增加，问题也出现了:员工的流失率一直居高下，员工的士气也不高。王某不得不考虑，是否该建立绩效考评的正式制度，以及如何对管理人员考评等问题。 (1)、对于岗位分析说明书，其中的误区是( A )单选 UNC A、只重结果，不重过程 B、明确岗位职责，提高工作绩效 C、为员工提供职业生涯设计 (2)、对于流程再造的特点，说法错误的是( C )单选 P75 A、重视发挥每个人在整个业务流程中的作用 B、企业管理面向业务流程 C、以上司为中心 17、Mike 在公司会计部做成本主管已经 3 年多了，他对于公司成本核算与分析、成本管理等工作已驾轻就熟，并为公司成本管理作出了很多成绩。可最近，他越来越不喜欢这份工作，感觉现在的工作已无任何挑战和新意，认为总是做同样的工作、非常枯燥，因而对于工作明显兴趣不足，甚至还时不时出现一些错误，领导多次与其谈话，但问题依然存在。 (1)、影响员工绩效的因素，具有偶然性的是( C ) 单选 P5 A、环境因素 B、激励因素 C、机会因素 (2)、对于绩效评价方面，说法正确的是( AB C )? P13 A、评价什么 B、怎样评价 C、为何评价 18、管宁、华歆共园中锄菜，见地有片金，管挥锄与瓦石不异，华捉而掷去之。又尝同席读书，有乘轩冕过门者，宁读如故，歆欲废书出观。宁割席分坐曰: “子非吾友也。 ” (1)、个体与其生活环境保持和谐状态所表现出来的行为反应称为 ( C )单选? UNC A、人格结构 B、人格发展 C、人格适应 D、人格动力 (2)、职业价值观的影响因素有( ABCD )P83 A、年龄 B、职业兴趣 C、文化程度 D、性别 19、1996 年初 IBM 推出个人业绩评估计划(PBC)。IBM 每个员工工资的涨幅，都有一个关键的参考指标，这就是个人业务承诺计划。制定承诺计划是一个互动的过程，员工和他的直属经理坐下来共同商讨，立下一纸一年期的军令状。经理非常清楚手下员工一年的工作目标及重点，员工自己自然也要努力执行计划。到了年终，直属经理会在员工立下的军令状上打分。当然， 直属经理也有自己的个人业务承诺计划， 上一级的经理会给他打分， 层层 “承包”，谁也不能搞特殊。IBM 的每一个经理都掌握了一定范围的打分权力，可以分配他所领导团体的工资增长额度，有权力决定将额度如何分给手下的员工。IBM 的个人业务承诺，除了由经理人作年终绩效考评外，员工亦可自己另寻找 6 位同事，以匿名方式透过电子窗体考评，称为“360 度反馈”，表现评等为第 3 等时，代表本人未完成业务承诺(PBC)，必须更努力工作，以达更佳的业绩。如果得到特别差的评等 3，可能被处以 6 个月的留公司查看的处分。评等 2 代表完成目标，得到 1 的人称为“水上飞”(Water Walkers)，代表高成就者，超越自己的目标，也没做错什么事。 (1)、下列哪项不属于委员会结构的缺点,( B )单选 UNC A、责任分散 B、集思广益 C、妥协折中 D、议而不决 (2)、对于流程再造的方法说法错误的是( B )单选 UNC A、强调面相客户和供应商来整合企业业务流程 B、成本导向的流程简化 C、重组性的流程简化 20、某部门打印工作一直由 AAA 来做，这个岗位比较辛苦，整个中心需打印的片子都由他一个人打印(安排 2 个人没必要，机子有限)尤其是每快到月底的时候，打印机旁边就要堆上近百本的稿子需出硫酸纸等着下厂。 对于该部门的工作来说好像每次都卡在了这一块(也可能这是最后一个环节的原因)。所以，为了赶上进度他经常要加通宵，但是真正的加出效率来了吗,如果加不出效率，那还不如不加。 (1)、个体的思想情感及行为的特有整合， 其中包含区别于他人的稳 定而统一的心理品质是( D )单选 A、性格 B、气质 C、能力 D、人格 (2)、个体自出生至终身的整个生命全程中,人格特征表现随着年龄和习得经验的增加而逐渐改变的过程称( C )单选 A、人格结构 B、人格动力 C、人格发展 D、人格适应 21、Amy 是公司人力资源部新晋升的薪酬主管。在晋升前，她作为薪酬专员主要负责薪资核算、人力成本汇总及社保福利手续的办理，她工作细致、勤快。晋升后，她开始负责薪酬激励政策与相关制度的设计与实施，这对她而言很有难度，尽管她很努力，可是所设计的薪酬激励方案总是不得要领，她自己感到很受挫，上级也感觉失望。 (1)、对于员工绩效，描述潜力观说法正确的是( BC ) A、潜力观只需要对目前员工的成绩给予肯定即可 B、潜力观是用发展的眼光看待员工的绩效 C、潜力观不仅仅关注员工当前做了什么，还需要看员工将来能做什么 (2)、对于专业技术人员独立性特征描述错误的是( C ) 单选 UNC A、希望有自主的工作环境 B、喜欢工作中的自我引导，管理等 C、需要上级来指挥 22、UT 斯达康是一家成立于美国、成长于中国、正在走向世界的国际化高科技通信公司。 独特的创业背景，多元的文化交融使 UT 斯达康形成了自己独特的企业理念:客户成功，我们成功;以人为本，共同成长;东方智慧，西方创新;追求创新，勇争第一;高效运转，注重结果的企业理念。佳能的企业理念是“共生”，她是指为了共同的利益而工作和生活在一起，消除由于文化、风俗、语言和种族的不同而造成的隔阂，建立一个全人类共享幸福美满生活的社会。佳能把消除不均衡现象作为自己义不容辞的使命，不遗余力地把“共生”理念付诸于实践。作为一个真正的全球公司，不仅需要同客户及其所在的社区建立良好关系，而且要与各国及地区、地球与大自然和平共处，同时承担相应的社会职责。因此，佳能把 “促进世界的繁荣和人类的幸福” 作为自己的目标， 沿着持续增产和进一步实现共生理念的道路大步前进。 (1)、从上述案例中，我们可以看出( A ) 单选 UNC A、绩效管理中必须包括绩效反馈 B、绩效考核就是人力资源部门的事情，与员工没有关系 C、员工只要有目标就行了 D、员工的工作结果对于公司才是最重要的 (2)、绩效管理的过程是一个完整的、封闭的环，其中( C )ABC ? A、绩效计划属于基础工作 B、绩效的实施才是最重要的 C、制定绩效改进计划是前馈和反馈的连接点 D、绩效沟通属于反馈阶段 错(执行阶段) 23、某位员工上班时，对顾客态度粗暴，主管人员在批评他说:“我想你有你的理由，可是在商场内与顾客争吵，在顾客眼中，你代表的就是整个商场。 ” (1)、上述的例子体现了( C )批评技巧。单选 A、宽以待人 B、不翻旧帐 C、因人而异 D、对事不对人 (2)、在绩效反馈中，当主管人员问道“你以前做的很好，这次可能是失误，我想你下次不会出现同样的错误了”体现了( C )反馈技巧。 单选 A、不随意打断下属 B、多问少讲 C、正面评价的同时指出不足 D、对事不对人，尽量描述事实而不妄加评价 24、某房地产公司是一家大型国有房地产企业，具有国家一级房地产开发资质，公司品牌价值达数亿元，在业界具有极大的影响力。在完成股份制改造后，公司开始实施全国化战略，加强专业化运作，连续实现跨越式发展。在公司快速发展之际，公司内部管理逐步出现了一些问题，上级管理人员安排下属一些工作任务，下属很卖力地去完成工作，花费了时间、花费了精力，但结果却是上级要求的工作内容没有做到、标准没有达到，或者是与上级所期望的最终效果有所偏颇，导致员工是常常抱怨费力不讨好，而上级是常常不满意，认为员工理解力太差、工作不认真，员工很冤枉，上级很恼火，总之是双方谁也不认为谁错。这样，在每次考核打分时，上级都认为员工工作做的不到位而给员工打的分不高，想借考核的手段来严格要求员工做好工作;但员工并不认为是自己的问题，虽然也在按照考核的要求和标准在做，但在以后的工作中还是会出现类似的现象问题，如此往复，上级反复批评下属，下属反复抱怨上级，始终找不到好的解决方法。最近，总经办又发生了一件这样的事情:总经办文员小王接到张主任的一个任务，就是要其立刻准备两个活动的宣传方案文稿，一个是针对公司历年来工作业绩的宣传资料汇总编辑， 是给市政府报送的;一个是针对最近组织的一次公司活动的宣传文稿，是准备在公司内部报刊上发表的。这两个文稿都需要在第二天交给张主任。在接受了任务之后，小王便开始马不停蹄地进行资料的收集、整理、汇总、编写，忙得不亦乐乎，终于在下班的时候完成了两个文稿。第二天一大早便 高高兴兴地向张主任汇报，没想到在张主任看到文稿后，便是劈头盖脸的一顿训斥，说是给市政府报送的文稿太简单，仅是资料的堆积，没有认真分析琢磨，根本没有达到宣传的目的;而在内部报刊上宣传的文稿倒是写的洋洋洒洒的，张主任却很不在意，觉得没有必要。忙活了半天，却没有达到领导要求，让小王感到很是费力不讨好的感觉，心情很是郁闷。然而，张主任也很生气，认为这么一件小事，还整不出个样来，觉得现在的员工怎么都这么差劲。 (1)、在员工绩效评价实践中，正常看到是结果法和 ( A ) 单选 A、行为法 B、平衡法 C、行为观察评估法 D、行为辩论法 (2)、在工作中施展自己的能力具体来说，要做到以下哪点,( B )单选 P117 A、了解自己的能力阈限，做好与工作的匹配 B、重视创造力的挖掘和培养正确区分能力与知识 C、注重能力类型的差异，做到扬长避短 D、重视创造力的挖掘和培养正确价值能力与知识 25、李某是B公司生产部门主管，该部门有20多名员工，其中既有生产人员又有管理人员。该部门采用的考评方法是排队法，每年对员工考评一次。 具体做法是:根据员工的实际表现给其打分，每个员 工最高分为100分，上级打分占30,，同事打分占70,。在考评时，20多人互相打分，以此确定员工的位置。李某平时很少与员工就工作中的问题进行交流，只是到了年度奖金分配时才对所属员工进行打分排序。 (1)、在工作中施展自己的能力具体来说，要做到以下几点: ( A B C D ) A、重视创造力的挖掘和培养正确区分能力与知识 B、了解自己的能力阈限，做好与工作的匹配 C、注重能力类型的差异，做到扬长避短 D、重视创造力的挖掘和培养正确区分能力与知识 (2)、不易为生产单位提供明确任务，造成考核上的困难，这是哪一种组织结构的缺点,( C ) A、直线职能制 B、事业部制结构 C、模拟分权制 D、职能制 (英文版 ) Two regulations promulgated for implementation is in the party in power for a long time and the rule of law conditions, the implementation of comprehensive strictly strategic plan, implementation in accordance with the rules and discipline to manage the party, strengthen inner-party supervision of major initiatives. The two regulations supporting each other, the < code > adhere to a positive advocate, focusing on morality is of Party members and Party leading cadres can see, enough to get a high standard; < rule > around the party discipline, disciplinary ruler requirements, listed as "negative list, focusing on vertical gauge, draw the party organizations and Party members do not touch the" bottom line ". Here, the main from four square face two party rules of interpretation: the first part introduces two party Revised regulations the necessity and the revision process; the second part is the interpretation of the two fundamental principles of the revision of laws and regulations in the party; the third part introduces two party regulations modified the main changes and needs to grasp several key problems; the fourth part on how to grasp the implementation of the two regulations of the party. < code > and < Regulations > revised the necessity and revised history of the CPC Central Committee the amendment to the Chinese Communist Party members and leading cadres honest politics several guidelines > and < Chinese Communist Party discipline and Punishment Regulations > column 1 by 2015 to strengthen party laws and regulations focus. Two party regulations revision work lasted a Years, pooling the wisdom of the whole party, ideological consensus, draw historical experience, respect for the wisdom of our predecessors, which reflects the unity of inheritance and innovation; follow the correct direction, grasp the limited goals, adhere to the party's leadership, to solve the masses of the people reflect a focus on the problem. The new revision of the < code > and < rule >, reflects the party's 18 and the eighth session of the third, the spirit of the fourth plenary session, reflecting the experience of studying and implementing the General Secretary Xi Jinping series of important speech, reflects the party's eighteen years comprehensive strictly practice. (a) revised two regulations of the party need of < the ICAC guidelines > in < in 1997 Leaders as members of the Communist Party of China clean politics certain criteria (Trial) > based on revised, the promulgation and implementation of January 2010, to strengthen the construction of the contingent of leading cadres play an important role. But with the party to manage the party strictly administering the deepening, has not been able to fully meet the actual needs. Content is too complicated, "eight prohibition, 52 are not allowed to" hard to remember, and also difficult to put into practice; the second is concisely positive advocated by the lack of prohibited provisions excessive, no autonomy requirements; the third is banned terms and discipline law, both with the party discipline, disciplinary regulations repeat and Criminal law and other laws and regulations repeat; the fourth is to "clean" the theme is not prominent, not for the existing problems, and is narrow, only needle of county-level leading cadres above. < rule > is in 1997 < Chinese Communist Party disciplinary cases (Trial) > based on revision, in December 2003 the promulgation and implementation, to strengthen the construction of the party play very important role. Along with the development of the situation, which many provisions have been unable to fully meet the comprehensive strictly administering the practice needs. One is Ji law, more than half of the provisions and criminal law and other countries laws and regulations Repetition; two is the political discipline regulations is not prominent, not specific, for violation of the party constitution, damage the authority of Party Constitution of misconduct lack necessary and serious responsibility to pursue; third is the main discipline for the leading cadres, does not cover all Party members. Based on the above situation, need to < the criterion of a clean and honest administration > and < rule > the two is likely to be more relevant regulations first amendment. By revising, really put the authority of Party discipline, the seriousness in the party tree and call up the majority of Party members and cadres of the party constitution of party compasses party consciousness. (II) two party regulations revision process the Central Committee of the Communist Party of China attaches great importance to two regulations revision . Xi Jinping, general books recorded in the Fifth Plenary Session of the eighth session of the Central Commission for Discipline Inspection, on the revised regulations < > made clear instructions. According to the central deployment, the Central Commission for Discipline Inspection from 2014 under six months begin study two regulations revision. The Standing Committee of the Central Commission for Discipline Inspection 4 review revised. Comrade Wang Qishan 14 times held a special meeting to study two regulations revision, amendment clarifies the direction, major issues of principle, path and target, respectively held a forum will listen to part of the province (area) secretary of the Party committee, Secretary of the Discipline Inspection Commission, part of the central ministries and state organs Department The first party committee is mainly responsible for people, views of experts and scholars and grassroots party organizations and Party members. Approved by the Central Committee of the Communist Party of China, on 7 September 2015, the general office of the Central Committee of the Party issued a notice to solicit the provinces (autonomous regions, municipalities) Party, the central ministries and commissions, state ministries and commissions of the Party (party), the General Political Department of the military, every 3 people organization of Party of two regulations revision opinion. Central Commission for Discipline Inspection of extensive solicitation of opinions, careful study, attracting, formed a revised sent reviewers. In October 8 and October 12, Central Committee Political Bureau Standing Committee and the Political Bureau of the Central Committee After consideration of the two regulations revised draft. On October 18, the Central Committee of the Communist Party of China formally issued two regulations. Can say, two laws amendment concentrated the wisdom of the whole party, embodies the party. Second, < code > and < Regulations > revision of the basic principles of two party regulations revision work and implement the party's eighteen, ten eight plenary, the spirit of the Fourth Plenary Session of the Eleventh Central Committee and General Secretary Xi Jinping important instructions on the revised < low political criterion > and < Regulations >, highlighting the ruling party characteristics, serious discipline, the discipline quite in front of the law, based on the current, a long-term, advance as a whole, with Bu Xiuding independent < rule > and < rule >. Main principle is: first, adhere to the party constitution to follow. The constitution about discipline and self-discipline required specific, awaken the party constitution of party compasses party consciousness, maintaining the authority of the constitution. General Secretary Xi Jinping pointed out that "no rules, no side round. Party constitution is the fundamental law, the party must follow the general rules. In early 2015 held the eighth session of the Central Commission for Discipline Inspection Fifth Plenary Session of the 16th Central Committee, Xi Jinping again pointed out that constitution is the party must follow the general rules, but also the general rules." the revision of the < code > and < rule > is Method in adhere to the regulations established for the purpose of combining rule of virtue is to adhere to the party constitution as a fundamental to follow, the constitution authority set up, wake up the party constitution and party rules the sense of discipline, the party constitution about discipline and self-discipline specific requirements. 4 second is to adhere to in accordance with the regulations governing the party and the party. The Party of rule of virtue "de", mainly refers to the party's ideals and beliefs, excellent traditional style. The revised the < code > closely linked to the "self-discipline", insisting on the positive initiative, for all members, highlight the "vital few", emphasized self-discipline, focusing on the morality, and the majority of Party members and the ideological and moral standards. The revised < > Ji method separately, Ji, Ji Yan to Method, as a "negative list", emphasizing the heteronomy, focusing on vertical gauge. Is this one high and one low, a positive reaction, the strict party discipline and practice results transformation for the integration of the whole party to observe moral and discipline requirements, for the majority of Party members and cadres provides benchmarking and ruler. Third, insist on to. In view of the problems existing in the party at the present stage, the main problems of Party members and cadres in the aspect of self-discipline and abide by the discipline to make clearly defined, especially the party's eighteen years strict political discipline and political rules, organization and discipline and to implement the central eight provisions of the spirit against the four winds and other requirements into Disciplinary provisions. Not one pace reachs the designated position, focusing on in line with reality, pragmatic and effective. After the revision of major changes, major changes in the < code > and < rule > modified and needs to grasp several key problems (a) < code > < code > adhere to according to regulations governing the party and party with morals in combination, for at the present stage, the leadership of the party members and cadres and Party members in existing main problems of self-discipline, put forward principles, requirements and specifications, showing Communists noble moral pursuit, reflected at all times and in all over the world ethics from high from low 5 common requirements. One is closely linked to the "self-discipline", removal and no direct relation to the provisions of . the second is adhere to a positive advocate, "eight prohibition" 52 are not allowed to "about the content of the" negative list moved into synchronization amendment < cases >. Three is for all the party members, will apply object from the leadership of the party members and cadres to expand to all Party members, fully embodies the comprehensive strictly required. The fourth is prominent key minority, seize the leadership of the party members and cadres is the key, and put forward higher requirements than the ordinary Party members. Five is to simplify, and strive to achieve concise, easy to understand, easy to remember. The revised < code > is the ruling Party since the first insists on a positive advocate forAll Party members and the self-discipline norms, moral declaration issued to all members of the party and the National People's solemn commitment. > < criterion of a clean and honest administration consists of 4 parts, 18, more than 3600 words. After the revision of the < code >, a total of eight, 281 words, including lead, specification and Party member cadre clean fingered self-discipline norms, etc. Part 3 members low-cost clean and self-discipline, the main contents can be summarized as "four must" "eight code". Lead part, reiterated on ideal and faith, fundamental purpose, the fine traditions and work style, noble sentiments, such as "four must" the principle of requirements, strong tone of self-discipline, The higher request for 6 and supervised tenet, the foothold in permanent Bao the party's advanced nature and purity, to reflect the revised standards requirements. Members of self-discipline norms around the party members how to correctly treat and deal with the "public and private", "cheap and rot" thrifty and extravagance "bitter music", put forward the "four norms". Party leader cadre clean fingered self-discipline norms for the leadership of the party members and cadres of the "vital few", around the "clean politics", from civil servant of the color, the exercise of power, moral integrity, a good family tradition and other aspects of the leadership of the party members and cadres of the "four norms" < > < norm norm. "The Party member's self-discipline norms" and "party members and leading cadre clean fingered self-discipline norms," a total of eight, collectively referred to as the "eight". "Four must" and "eight" of the content from the party constitution and Party's several generation of leaders, especially Xi Jinping, general secretary of the important discussion, refer to the "three discipline and eight points for attention" statements, and reference some embody the Chinese nation excellent traditional culture essence of epigrams. (2) the revised regulations, the main changes in the revised Regulations > to fully adapt to the strictly requirements, reflects the according to the regulations governing the law of recognition of deepening, the realization of the discipline construction and Jin Ju. < rule > is party a ruler, members of the basic line and follow. And the majority of Party members and cadres of Party organizations at all levels should adhere to the bottom line of thinking, fear discipline, hold the bottom line, as a preventive measure, to keep the party's advanced nature and purity. 1, respect for the constitution, refinement and discipline. Revised < rule > from comprehensive comb physical constitution began, the party constitution and other regulations of the Party of Party organizations and Party discipline requirements refinement, clearly defined in violation of the party constitution will be in accordance with regulations to give the corresponding disciplinary action. The original 10 categories of misconduct, integration specification for political discipline, discipline, honesty and discipline masses Ji Law and discipline and discipline and other six categories, the content of < rule > real return to Party discipline, for the majority of Party members and listed a "negative list. 7 2, highlighting the political discipline and political rules. > < Regulations according to the stage of the discipline of outstanding performance, emphasizing political discipline and political rules, organization and discipline, in opposition to the party's leadership and the party's basic theory, basic line, basic program and basic experience, the basic requirement of behavior made prescribed punishment, increase the cliques, against the organization such as violation of the provisions, to ensure that the central government decrees and the Party of centralized and unified. 3, adhere to strict discipline in the law and discipline In front, Ji separated. Revised < Regulations > adhere to the problem oriented, do Ji separated. Any national law existing content, will not repeat the provisions, the total removal of 79 and criminal law, repeat the content of the public security management punishment law, and other laws and regulations. In the general reiterated that party organizations and Party members must conscientiously accept the party's discipline, die van comply with national laws and regulations; at the same time, to investigate violations of Party members and even criminal behavior of Party discipline and responsibility, > < Regulations distinguish five different conditions, with special provisions were made provisions, so as to realize the connection of Party discipline and state law. 4, reflect Wind building and anti-corruption struggle of the latest achievements. < rule > the party's eighteen years implement the spirit of the central provisions of the eight, against the requirements of the "four winds" and transformation for disciplinary provisions, reflecting the style construction is always on the road, not a gust of wind. In the fight against corruption out of new problems, increase the trading rights, the use of authority relatives profit and other disciplinary terms. Prominent discipline of the masses, the new against the interests of the masses and ignore the demands of the masses and other disciplinary terms and make provisions of the disposition and the destruction of the party's close ties with the masses. Discipline to protect the party's purpose. 8 of these regulations, a total of three series, Chapter 15, 178, more than 24000 words, after the revision of the regulations a total of 3 series, Chapter 11, 133, 17000 words, divided into "general" and "special provisions" and "Supplementary Provisions" Part 3. Among them, add, delete, modify the provisions of the proportion of up to nearly 90%. 1, the general general is divided into five chapters. The first chapter to the regulations of the guiding ideology, principles and scope of application of the provisions, highlight the strengthening of the party constitution consciousness, maintenance the authority of Party Constitution, increase the party organizations and Party members must abide by the party constitution, Yan Centralized centralized, would examine at all levels of the amended provisions implementing and maintaining Party discipline, and consciously accept the party discipline, exemplary compliance with national laws and regulations. The second chapter of discipline concept, disciplinary action types and effects of the regulations, will be a serious warning from the original a year for a year and a half; increase the Party Congress representative, by leaving the party above (including leave probation) punishment, the party organization should be terminated its representative qualification provisions. The third chapter of the disciplinary rules of use prescribed in the discipline rectifying process, non convergence, not close hand classified as severely or heavier punishment. "Discipline straighten "At least eighteen years of five years, these five years is to pay close attention to the provisions of the central eight implementation and anti -" four winds ". The fourth chapter on suspicion of illegal party disciplinary distinguish five different conditions, with special provisions were made provisions, to achieve effective convergence of Party and country 9 method. < rule > the provisions of Article 27, Party organizations in the disciplinary review found that party members have committed embezzlement, bribery, dereliction of duty dereliction of duty and other criminal law act is suspected of committing a crime shall give cancel party posts, probation or expelled from the party. The second is < Regulations > Article 28 the provisions of Party organizations in the disciplinary review But found that party members are stipulated in the criminal law, although not involved in a crime shall be investigated for Party discipline and responsibility should be depending on the specific circumstances shall be given a warning until expelled punishment. This situation and a difference is that the former regulation behavior has been suspected of a crime, the feeling is quite strict, and the latter for the behavior not involving crime, only the objective performance of the provisions of the criminal code of behavior, but the plot is a crime to slightly. < Regulations > the 29 provisions, Party organizations in the discipline review found that party members and other illegal behavior, affect the party's image, the damage to the party, the state and the people's interests, we should depend on the situation Seriousness given disciplinary action. The loss of Party members, seriously damaging the party's image of behavior, should be given expelled from the party. At this article is party member is in violation of the criminal law outside the other illegal acts, such as violates the public security administration punishment law, customs law, financial laws and regulations behavior. The fourth is < cases > Article 32 stipulates, minor party members and the circumstances of the crime, the people's Procuratorate shall make a decision not to initiate a prosecution, or the people's court shall make a conviction and exempted from criminal punishment shall be given within the party is removed from his post, probation or expelled from the party. Party members and crime, sheets were fined in accordance with For acts; the principal Ordinance amended the provisions of the preceding paragraph. This is the new content, in order to achieve Ji method effective convergence. Five is < > the thirty third article 10 of the provisions, the Party member due to an intentional crime is sentenced to criminal law (including probation) sheets or additional deprivation of political rights; due to negligence crime and was sentenced to three years or more (excluding three years) a penalty, shall give expelled punishment. Due to negligence crime is convicted and sentenced to three years (including three years) in prison or be sentenced to public surveillance, detention, shall in general be expelled from the party. For the individual may not be expelled from the party, should control Approval. This is followed and retained the original > < Regulations the provisions of punishment party authorization rules and report to a level party organizations. For is "party members with criminal acts, and by the criminal punishment, generally should be expelled from the party". The fifth chapter of probationary Party member of the discipline and discipline after missing members of the treatment and punishment decisions, such as the implementation of the provisions, clear the related party discipline and punishment decision made after, for duties, wages and other relevant alteration formalities for the longest time. 2, sub sub section will the original regulations of 10 categories of acts of violation of discipline integration revised into 6 categories, respectively, in violation of the punishments for acts of political discipline "in violation of discipline behavior of punishment" in violation of integrity of disciplinary action points "of violation punishments for acts of mass discipline" "the violation of work discipline, punishment" in violation of discipline of life behavior punishment "6 chapters. 3, annex" Supplementary Provisions "clear authority making supplementary provisions of, cases of interpretative organ, as well as regulations implementation time and retroactivity etc.. 11 (3) learning understanding > < regulations needs to grasp several key problems The first problem -- about the violation of political discipline behavior > < new ordinance chapter 6 the political discipline column for the six disciplines, that is the main opposition to Party leadership and the opposition of the basic theory, basic line, basic program and basic experience, basic requirements of misconduct made provisions of the disposition, especially the eighteen since the CPC Central Committee put forward the Yan Mingzheng treatment of discipline and political rules requirements and practical achievements transformation for Discipline article, increase the false debate central policies, cliques, against the organization review, make no discipline of the principle of harmony terms. These are the party's eighteen years in comprehensive strictly Process combined with the practice of rich content. (1) false debate the central policies and undermine the Party of centralized and unified the problem is made in accordance with the provisions of the party constitution. Constitution in general programme requirements adhere to democratic centralism is one of the requirements of the construction of the party must adhere to the four cardinal. Application of this principle is not only the party the basic organization principle and is also the mass line in party life, it requires that we must fully develop inner-party democracy, respect for the dominant position of Party members, safeguarding the Party member democratic rights, give full play to the enthusiasm and creativity of the party organizations at all levels and Party members, at the same time, also must implement the right concentration, ensure the party's mission < the chaos in unity and concerted action to ensure that the party's decision to get quickly and effectively implementing. The Party Central Committee formulated the major principles and policies, through different channels and ways, fully listen to the party organizations and Party members of the opinions and suggestions, but 12 is some people face to face not to say back blather "" will not say, after the meeting said, "" Taiwan does not say, and nonsense ", in fact, not only disrupt the people thought, some causing serious consequences, the damage to the Party of the centralized and unified, hinder the central policy implementation, but also a serious violation of the democratic system of principles. There is no doubt that shall, in accordance with the Regulations > 4 Specified in Article 6 to give the appropriate punishment. For did not cause serious consequences, to give criticism and education or the corresponding tissue processing. (2) about the destruction of the party's unity < New Regulations > the forty eighth to fifty second article, to damage Party's unity unified and violation of political discipline, punishment situation made explicit provisions. Article 52 of the new "in the party get round group, gangs seek private gain, cliques, cultivate private forces or through the exchange of interests, for their own to create momentum and other activities to gain political capital, given a serious warning or withdraw from their party posts disposition; if the circumstances are serious, to give Leave a party to observation or expelled from the party. (3) on against the organization review of the provisions of the constitution, party loyalty honesty is party members must comply with the obligations. Members must obey the organization decision, shall not violate the organization decided encounters by asking questions to find organization, rely on the organization, shall not deceive the organization, against the organization. For example, after the investigation does not take the initiative to explain the situation, but to engage in offensive and defensive alliance, hiding the stolen money is against survey organization, is a violation of the behavior of political discipline. Article 24 of the original > < Regulations, although the provisions of the interference, hinder group review the behavior of the fabric can be severely or 13 Aggravated punishment, but did not put this kind of behavior alone as a discipline for qualitative amount of discipline. > < new regulations increase the Article 57, "anti organization review, one of the following acts, given a warning or serious warning; if the circumstances are relatively serious, giving removed from or placed on probation within the party post; if the circumstances are serious, give expelled from the party: (a) on supply or forged, destroyed, transfer, conceal evidence; (II) to prevent others expose, providing evidence Material; (III) harboring co personnel; (4) to the organization to provide false information, to hide the fact; (5) the him against the acts of the organization review. "< rule > add this clause to the Constitution requires more specific, the previous no punishment in accordance with the definite list and put forward clear punishment in accordance with. (4) about organizing or participating in superstitious activities as < Regulations > about engage in activities of feudal superstition obstruction of social management order" violations of Article 164 the provisions, but according to the original < rule > only in disrupting production, work, social life order The case to be disciplinary treatment, in other words, alone make the feudal superstition, organize or participate in the activities of feudal superstition of, does not constitute a violation. Which is not consistent with the requirements of our party's political party. > < new regulations in this change is, superstitious activities on the political discipline, increase the Article 58, is the organization of Party members, in superstitious activities included in violation of the negative list of political discipline deserves punishment, which and Party members should adhere to the correct political principle, political standpoint and viewpoint is consistent. 14 the second question about organization and discipline violation behavior of democratic centralism is our The party's fundamental organizational system. < New Regulations > Chapter 7 "in violation of the behavior of organizational discipline punishment" mainly for violation of democratic centralism, contrary to the "four obey the discipline behavior for source classification rules. Increased not in accordance with the relevant provisions or requirements to the organization for instructions to report on major issues; do not report truthfully report about personal matters; falsify personal archives; hide before joining the party serious mistakes; leading cadres in violation of the relevant provisions of the organization, will participate in the spontaneous formation of the old Xiang, Alumni Association, comrades in arms; to obtain illegal country residence abroad or foreign nationality, illegal for private frontier Documents such as discipline terms. (1) on the report truthfully report personal matters in 2010 the Central Committee of the Communist Party of China office, office of the State Council introduced < provisions on issues related to the leading cadres to report personal >, is clear about the request, deputy division level and above leading cadres should truthfully report changes in my marriage and spouse, children, moved to the country (territory), practitioners, income, real estate, investment and other matters, for failing to report, do not report, concealed and unreported, according to the seriousness of the case, giving criticism and education, and to make a correction within a time limit, shall be ordered to make a check, the commandment Jiemian conversation, informed criticism or jobs, free Post processing, constitute violations, in accordance with the relevant provisions shall be given a disciplinary sanction. But since the original < Regulations > and there is no corresponding specific terms, the violation of the regulations, do not report, as a false report about personal matters, there is no corresponding disciplinary action terms, in practice it is difficult to operate. In this regard, in order to solve is not reported, as a false report about personal matters 15 asked censure, the new < Regulations > add the Article 67 of violation of personal matters related to reporting requirements, report truthfully report the clear punishment basis, making this kind of violation behavior is no longer free drilling for Exhibition on matters of personal checks to verify and supervision of cadres, discipline review provides a powerful discipline guarantee. (2) about the illegal organization, to fellow, alumni, friends of the war will < regulations stipulated in Article 68 of >, leading cadres of the party in violation of relevant provisions of the organization, will participate in the spontaneous formation of fellow, Alumni Association, comrade in arms to give the punishment according to the seriousness of the case. Here special needs note is three points: this provision for only the leading cadres ", reflecting the high requirements of leading cadres; second violation in 2002, the Central Commission for Discipline Inspection, the central Organization Department and the The relevant provisions of the General Political Department jointly issued the < off in leading cadres not to participate in the initiative to set up "the villagers would be" alumni "" comrades in arms organization notice >. That is to say, to the spontaneous formation of fellow, Alumni Association, comrades in arms will constitute the premise of discipline is a violation of the provisions of this. The notification specified, leading cadres are not allowed to participate in the spontaneous incorporation of fellow, alumni, between comrades association would like the organization and shall not bear the sorority Human and the organizer shall not hold the corresponding position in the sorority; shall not borrow machine woven "network" and engage in kiss sparsely, round and round the gangs, but not "align" "Jieyi Gold Orchid" behavior. The third is to emphasize here that shall be organized to participate in the initiative to set up the villager, Alumni Association, comrades in arms. The so-called 16 spontaneous was established mainly means without registration. Therefore, Party members include leading cadres in the normal range of fellow, alumni, comrades in the party is not a violation of the rules of Party discipline. The three problem about integrity violations discipline Lian Jie discipline has been eighteen years clean government and anti The focus of the work of corruption. This Ordinance to amend, honesty and discipline this biggest adjustment, the new content, most of which prescribed by the original < criterion of a clean and honest administration > 8 ban and 52 are not allowed into the basic this part. (1) the central eight provisions of the spirit and requirements into < New > in the regulations of the party's eighteen years, central resolutely implement the provisions of the eight and pay close attention to the node and intensive briefing, on public funds, private bus, public funds tourism, gifts of public funds, the big parade and lavish weddings and festive, illegal payment allowances and subsidies, illegal construction of buildings such as the original masses reflects the relatively strong, "four winds" problem of the Resolute rectification. But original < Regulations > to eat and drink, super standard reception and no clear and specific expression, new < rule > will implement eight Central provisions of the spirit of the problem increased to "clean cheap self-discipline" chapter, clear to exceed the standard, beyond the scope of the reception or borrow machine eating and drinking etc. some in violation of the provisions of the spirit of the eight central relevant persons responsible for punishment, once the violation will be according to the < rule > severely punished, binding, enhanced significantly. One is to add Article 87, about to obtain illegal, hold, and the actual use of the sports card, golf ball cards and other consumer card. Illegal access to private clubs made the punishment provisions. The second is increase the Article 97, has made provisions of the disposition of illegal self pay or 17 spamming allowances, subsidies and bonuses. The third is added to the Article 99, on violation of super standard, beyond the scope of the reception or borrow machine eat and drink to make the provisions of punishment. The fourth is to increase the Article 101, on the management of conference activities in violation of the provisions made sanctions regulations. The fifth is the increased Article 102, for violation of office space management provisions made the punishment provisions. Six is to split the original < rule > Article 78, formed article 98, Article 100 of public Models of tourism, violate the provisions on the administration of the use of discipline of the bus through the list of made a more detailed provisions, apply more operational. Seven is increased the article 96, in violation of the relevant provisions of the, to participate in public funds to pay for dinner, high consumption of entertainment, fitness activities and public funds to buy gift, send gifts to make the provisions of the disposition. On the violation of the central provisions of the spirit of the eight, in addition to > < new regulations into "violation of honesty and self-discipline" misconduct outside, is different with the original < Regulations >, revised < rule > clearly defined not only to disposition of the directly responsible persons, but also dispose of collar Guide responsibilities. (2) increased trading rights, use of authority or position influence as relatives and close to profit violation of the terms of the < New Regulations > absorption < clean politics several guidelines > the relevant provisions spirit, increase the "negative list, including trading rights, the functions and powers or duties of influence as relatives and staff around profit. Increase Article 81" mutual use of office or authority ring for each other and their spouses, children and their spouses and other relatives, around 18 personnel and other specific relationship between the people to seek benefits engage in trading rights, given a warning or serious warning Sanctions; if the circumstances are relatively serious, giving removed from or placed on probation within the party post; if the circumstances are serious, shall be expelled from the party. Increase Article 82 "connivance, acquiescence to the spouse, children and spouse etc. relatives and staff around the effect of Party members and cadres personal authority or position for personal gain, if the circumstances are relatively minor, given a warning or a serious warning; if the circumstances are relatively serious, giving removed from or placed on probation within the party post; if the circumstances are serious, the given Expelled from the party. Party members and cadres of the spouses, children and their spouses does the actual work and get salary or although the actual work but to receive significantly beyond the same rank salary standard, Party members and cadres informed fails to correct, in accordance with the provisions of the preceding paragraph. "(3) about the gifts, gifts misconduct from handling practices in recent years, engaged in official cadres received gifts, gifts problems more prominent. This has seriously affected the image of Party members and cadres, damaged the relations between the party and the masses, and is a hotbed of corruption, is really necessary for this kind of behavior to be disciplined. < rule > no on accepting gifts, gifts, Card consumption behavior to engage in simple "one size fits all", but the difference between the different separately. One is in accordance with the provisions of Article 83, accepting may affect the impartial enforcement of the official gifts, gifts, consumer cards to depending on the seriousness of the case shall be given disciplinary sanctions. That is to say, for may affect the fair execution of business gifts, gifts, consumer cards are not allowed to accept. 19 is in accordance with the provisions of Article 83, accepting was significantly higher than normal ceremony is still exchanges of gifts, gifts, consumer card to disciplinary action. This is new regulations that daily life is purely reciprocity, accepting the same thing, boys , fellow friends gifts, gifts, shopping cards, although and fair execution of business has nothing to do, also want to as the case shall be dealt with, the situation is obviously beyond normal reciprocity ". The so-called" reciprocity ", one is emphasizes the reciprocal in protocol. In other words is you to me how, I to you how, not only does not go. The second is to significantly exceeded the normal local economy level, customs and habits, economic capacity of individual gifts, gift value. Specific sanctions to according to the processing of a variety of factors to consider, as appropriate. The third is the root according to the provisions of Article 84," to Engaged in public service personnel and their spouses and children, children's spouses and other relatives and other specific relationship presented Ming Xianchao normal reciprocity of gifts, gifts, consumer card, if the circumstances are relatively serious, given a warning until probation. "In accordance with the above provisions, gift giving significantly beyond the normal reciprocity, giver constitute the discipline. (4) on illegal trading of stocks or of other regulations of securities investment < > Article 88 is engaged in punishment regulation of camp and activity in violation of the relevant provisions on. Among them, 3 will" buying and selling stocks or in other securities investment "column as one of disciplinary cases Out. First need to be clear, > < regulations did not change the provisions of the Ordinance. The ordinance of the provisions of the second paragraph of Article 77 provisions "who, in violation of the provisions of the sale of stocks" is one of the violation, and at the beginning of the first paragraph of this article "violation of 20 against the relevant provisions of the" textual representation of the repeat revision. In, just from the legislative technique removed the "personal" in violation of the provisions, content and not to change the original provisions. Need to clear is, "buy or sell a stock or of other securities investment" refers to violation of the relevant provisions refers to in April 2001, the Party Central Committee, the State Council promulgated the On the work of the party and government organs staff's personal investment in securities if dry provisions >. According to the provisions of Article 3, use of work time, office facilities, the sale of stocks and securities investment fund belongs to illegal behavior. The fourth question, about the violation of the masses of the disciplinary actions < new regulations > would violate public discipline behavior of a single set of a class of restored "three rules of discipline and eight note" in the discipline of the masses of excellent traditional. < New Regulations > Chapter 9 "to violate the masses of disciplinary action", mainly the destruction of the party's close ties with the masses of misconduct made provisions on disciplinary; enrich and perfect the super standard, beyond the scope of Xiang Qun < All to raise fund and labor, in for involving the public affairs deliberately, chinakayao, in social security, policy support, disaster relief funds and materials and other matters assigned any kind and affectionate friends, obviously unfair acts against the interests of the masses of the disciplinary terms; increase the terms not in accordance with the provisions of the public party provided, government, factory and village (neighborhood) provided etc. violation of the people's right to know the behavior of the discipline. The fifth issue, on the violation of work discipline violation of work discipline added "negative list, including Party organizations carry out strictly Main responsibility for poor discipline terms. (1) the new party organization comprehensive strictly the main responsibility of the party does not fulfill the 21 or perform poor disciplinary terms < New Regulations > has a lead people to pay attention to the new terms, that is, in chapter ten "on the violation of work discipline behavior punishment" increase in the one hundred and fourteenth "party fail to perform comprehensive strictly the main responsibility of the party or to perform comprehensive strictly the main responsibility for administering the ineffective, resulting in serious damage or serious adverse effects, to the person directly responsible and the responsibility of leadership and give a warning or serious warning. The situation is serious, giving removed from their party posts or on probation Punishment. "Here the changes. For the first time, the main responsibility write < rule >. (2) new shall report does not report or false reporting discipline shall increase the 117 bar" in the higher level units to check to inspect the work or report to the parent unit, work report of shall report the matters do not report or do not report, cause serious damage or serious adverse effects of, to the person directly responsible and the responsibility of leadership, to give warning or a serious warning; if the circumstances are serious, giving removed from their party posts or placed on probation. "For example, during the tour visits to the region, the unit Members the obligation to the inspection teams to reflect the true situation, to conceal not reported or intentionally to the inspection teams to provide false information, causing serious damage or serious adverse effects of, the person directly responsible and the responsibility of leadership should be in accordance with the provisions of < rule > Article 117 to give the appropriate punishment. (3) the new not granted in accordance with the provisions of punishment, not according to the provisions of the implementation of disciplinary measures 22 violation of the provisions of Article 115 "Party organizations have one of the following circumstances, the direct leadership responsibility. Probation: members were sentenced punished, in accordance with the provisions give disciplinary action or in violation of state law Rules of behavior should be given disciplinary punishment and dispose of; disciplinary punishment by decision or complaint review the decision made, not in accordance with the provisions of the implementation decisions on punishment of the party, position, rank, and the treatment of the matters; Party members subject to disciplinary action, not in accordance with the cadre management authority and organizational relationships of by dispose of Party members to carry out education and supervision of daily management. "What needs to be pointed out is," cliff "demoted with cars, housing, secretary problem, implementation is not a discipline and party posts and ranks treatment by the organization department is responsible for the implementation, with cars, housing by the logistics department is responsible for the implementation of, Ji Commission responsible oversight responsibilities. The six questions, about the acts violating the discipline of life "in violation of discipline of life behavior punishment", mainly to "four winds" problems and a serious violation of social morality, family virtue acts of misconduct made provisions on disciplinary, an increase of extravagant life, contrary to the social public order and good customs disciplinary terms. Worth mentioning is, > < Regulations in Article 150 about "adultery" "mistress (Cardiff) formulation in the new < rule > is removed, to expand the scope of Article 127 provisions" and others hair improper sexual relations, let face disciplinary action Wider more strict. Four, and earnestly do a good job in the < code > and < rule > implement system of life lies in execution. < code > and < Regulations > is 23 Party organizations at all levels of a strong constraint and all Party members follow. Learning and implementing the < code > and < rule > is party committees (party), commission for discipline, discipline inspection group), the majority of Party members and cadres of the common responsibility, must party caught together, the party one execution. () Party committees (party) and play and implement comprehensive strictly the main responsibility, pays special attention to the two party regulations learning cross penetration. One is to Adhere to the party constitution is fundamental to follow, and resolutely safeguard the authority of the Party Chapter. The second is to adhere to the problem oriented, to strictly political discipline and political rule moments in the first place. The third is to adhere to the discipline and rules quite in front must not allow the bottom line to break the discipline. The fourth is to seriously organize the study of propaganda and education, in the city party members to create a disciplined, about the rules of the strong atmosphere. (II) Commission for Discipline Inspection at all levels (Discipline Inspection Group) to an important basis for the revised two party regulations as, adhere to easily blame, strengthen supervision and enforcement And early method in combining Ji, increase accountability efforts. One is to two regulations within the party important basis, adhere to the party constitution duties, with strict discipline to maintain the constitution authority. The second is to adhere to high standards and keep the bottom line, adhere to Ji Yan in law and discipline, the discipline and rules quite in front, grasping grasping small, easily blame, comprehensive use of supervision and discipline of "four kinds of form" in the discipline embodies the strict requirements and care for the discipline, tighten up, Yan. According to discipline in accordance with regulations to carry out disciplinary review. Increase the violations punishment, clues can initiate an investigation on the trial of cases According to the discipline on the provisions of the proportion of processing and control manager maintains discipline. To focus on investigating non convergence, don't accept hand serious disciplinary violations at the same time, pay more attention to the general review of discipline 24 behavior, and gradually increase the lighter punishment. Four is to illuminate two party regulations, combined with the local district of the Department of party conduct Lianzheng to relevant laws and regulations system clean, timely research proposes to establish, change, waste release opinion, avoid conflict, and the fasten system of cage, and gradually formed not rot, not rot, not want to rot system and working mechanism. (3) the leadership of the party members and cadres should play an exemplary role. The rate of higher consciousness of the front of the Ordinance to lead practice self-discipline norms, leading to maintain discipline of seriousness and authority. One is the above rate, demonstration and guidance, take the lead in learning and mastering the < code > and < > the requirements and regulations, do the deep understanding, learning to use. The second is to play an exemplary role in abiding by discipline rate, take the lead in practicing self-discipline norms, firmly establish before the discipline are equal, the system has no privilege, discipline is no exception, and consciously do standards, require more strict measures more practical. Third is to consciously accept supervision, conscientiously participate in the democratic life and debriefing honesty responsibility, such as Real to the party organization to report personal matters, and to accept the supervision of the work and life of the normal, habits under the supervision of the exercise of power, to carry out the work. The fourth is to set an example for the strict enforcement of discipline. Leading cadres should take the lead in the maintenance of discipline of seriousness and authority, to dare to seriously, dare to struggle, dare to offend people, for misconduct not laissez faire, but do not indulge, not tolerate to ensure the party constitution of party compasses party put in place. (4) the majority of Party members and cadres to set high standards and hold the bottom line, consciously abide by the < code > and < rule >. One is to control the < standard > and < 25 cases >, tight Close connection with their own thoughts, practical work and life, efforts to solve the problems, to enhance the study and implement of the effectiveness and pertinence. The second is to establish a high standard and hold the bottom line, consciously in the self-discipline pursuit of high standards, strictly in the party away from the red line discipline, discipline, about the rules and know fear, distrust, the formation of the honor system, comply with the system, safeguard system of good habits. Regulations and discipline regulations of < < New Revision of the Communist Party of China clean fingered self-discipline criterion > and < Chinese Communist Party Disciplinary Regulations > is the Party Central Committee in the new situation to promote the comprehensive strictly root of the lift, the regulations of the party construction of keeping pace with the times. We should study and implement the Standards > and < > as the primary political task, adhere to the party constitution duties, adhere to the discipline of, Ji Yan in law, the full implementation of supervision and discipline accountability responsibilities for coordination and promotion "four overall" strategic layout in XX District vivid practice to provide a strong guarantee. - Si Jian Wu, and effectively enhance the implementation of the implementation of the < code > < > The consciousness of General Secretary Xi pointed out that the party is in charge of the party, to manage the party; strictly, it can cure good party. Criterion > and < rule > keep pace with the times is our party to form a new potential strictly rules, to deepen understanding of the ruling law, is a comprehensive strictly, and strengthen the supervision within the party important grasper. Criterion > closely linked to the theme of self-discipline, self-discipline intensity-modulated, focusing on morality, for the majority of Party members and cadres set to see, feel the high standard, show the Communists noble moral sentiment; District Ordinance < < rule > the constitution of discipline integration into a political discipline, organization and discipline, honesty and discipline, discipline of the masses, work discipline, discipline, emphasize discipline, focusing on established rules, to draw the party organizations and Party members do not touch the bottom line. Party committees (party) to effectively strengthen the study and publicize the implementation of the < code > and < rule > the organization and leadership of criterion > and < > a full range, multi angle, deep publicity, the formation of study and publicize and implement the boom, in order to consolidate the development of good political environment to create a positive environment and atmosphere. The majority of Party members and cadres to strict requirements, the < rule > and < Ordinance cases > as a guide to action and behavior criterion, adhere to the moral standards and discipline of the bottom line, to maintain the discipline of worship and awe, learning, compliance, and maintain party discipline and rules of the model. The discipline inspection and supervision organs and cadres to the < code > and < > as the deepening of the "three", and strengthen supervision and discipline of accountability is important to follow correctly grasp the use of supervision and discipline of "four types", promote the comprehensive strictly in new roots. Strict discipline, adhere to the discipline and rules quite in front of the enterprise in the implementation of expensive to implement to execute. The discipline inspection and supervision organs to implement the < code > and < Efforts to investigate cases > as an opportunity, adhere to the party should manage the party strictly, serious performance of their duties to promote two regulations implementation. Change discipline concept. From the simple "investigation of illegal" to a comprehensive "stare at violate discipline"; from the business case to prosecute the big cases and timely solve the signs of tilt to. From the orientation to the normal supervision; from the tube "minority" to resist the "most". Guide Party members and cadres to seriously implement the < code > and < rule >, consciously abide by the political, organizational, honest people, work, life six discipline. Urge the leadership cadres sent to play an exemplary role, take the lead in strictly enforced. Relaxation and rest Strong wind is Su Ji, closely linked to the "four winds" prone to multiple, the masses reflect the strong important nodes and, glued to the four winds "new form, new trends, seriously investigate and deal with violations of the central eight provisions of the spirit, to increase the bulletin exposure intensity, the formation of Chajiu" four winds "loudly, continue to release and discipline must be strict signal. At the same time, extended supervision tentacles, through the development of the rural and fishery party conduct Lianzheng construction inspection, issued in a timely manner, Chajiu occurred in grassroots side of corruption and unhealthy, and earnestly safeguard the interests of the masses and social stability. The creativity and discipline. Grasp and make good use of the supervision and discipline of" four types ", to ensure the Promoting clues to lots of discipline and the law of the vacuum tube, strict together. Not only to the "less" and "very few" thorough investigation severely punished, but also the "most" to maintain zero tolerance trend through layers of conductive pressure, let the discipline about the rules for each party members and cadres consciously follow. At present, it is necessary to implement the "list" management, strictly follow the clues to the disposal of five standards, make the classification of disposal, dynamic cleanup. Zadok Party committees at all levels to implement the main responsibility, comprehensive use of disciplinary action and tissue processing and other means to effectively curb the commonplace, used to see do not blame the "small problem", not because of "practice" and "exception". Prominent Discipline characteristics, the problems of violation of discipline and rules into the focus of supervision and discipline and disciplinary review. At the same time, increase case double check the intensity, the serious problems of discipline violations or "four winds" ban but not absolutely, not only to be held directly responsible, but also held leadership responsibility; not only to pursue studies the main responsibility of the Party committee, and to pursue Commission for Discipline Inspection and supervision responsibilities and promote accountability to become the new norm. The implementation of supervisory responsibility. Maintain < code > and < rule > the seriousness and authority of the discipline and rules and truly become the party's ruler. Discipline as supervision within the party the specialized agency, we must strengthen the responsibility to act, adhere to the Impartial discipline accountability, earnestly will be strict discipline, discipline must be punished, and severely punish the acts in violation of rules and regulations.