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9.Lenovo TabletLenovo Confidential Product LENOVO TABLET COMPUTER ODM MANUFACTURING QUALITY REQUIREMENTS ODM SUPPLIER QUALITY ENGINEERING Lenovo Template Version 1.0 T Ver. Change Description Effective Date Author Reviewer Approver 1.0 Initial Release 2011-05-2...

9.Lenovo Tablet
Lenovo Confidential Product LENOVO TABLET COMPUTER ODM MANUFACTURING QUALITY REQUIREMENTS ODM SUPPLIER QUALITY ENGINEERING Lenovo Template Version 1.0 T Ver. Change Description Effective Date Author Reviewer Approver 1.0 Initial Release 2011-05-25 Jiandong Yan 2.0 Change key issue tracking list/weekly report format/label guideline Add DOA report format/Key commodity report format 2011-8-26 Jiandong Yan 3.0 Update label guideline to A03 P22 2011-11-17 Jiandong Yan To add the packing related criteria P21 To add the LL requirement P21 To add the Touch testing requirement P21 To add the monthly performance score card review 4.0 Update XCSA/QV/ORT document 2012-03-19 Jiandong Yan Update the weekly and MQR format and quality review--attach To add the IQC inspection—P21 To update the shopfloor quality data requirement –P22 Add the barcode quality requirement Table of Content 31 MANUFACTURING QUALITY TARGETS 2 EMC&SAFETY REQUIREMENTS 4 3 QUALITY SYSTEM REQUIREMENTS 4 4 QUALITY SUPPORT ORGANIZATION AND RESPONSIBILITY 4 4.1 Organization 5 4.2 Supplier’s Responsibility 5 4.3 General Communication Requirements 6 4.4 Customer Support Requirements…………………………………………………………………….7 5 PRODUCT REQUIREMENTS 8 5.1 Unit ID and Barcode Label 8 5.2 MAC Control Requirements 8 5.3 Packing,Labeling and ESD Requirements 9 6 PRODUCTION PROCESS CONTROL REQUIREMENTS 9 6.1 New Product Manufacturing Quality Qualification Criteria 9 6.2 SMT Process Control 11 6.3 BoxlineProcessQualityControl 12 7 KEY PROCESS INSTRUCTION AND REQUIREMENTS……………………………………………….13 7.1 Product Refresh and FOT Requirements 13 7.2 New Site/Line Manufacturing Quality Qualification Criteria 14 7.3 Sub-tier Suppliers Quality Managements System 16 7.4 Out of BOX (OOB) Requirements…………………………………………………………………..16 7.5 Customer Simulation Audit(XCSA) Requirements………………………………………………. 16 7.6 Outgoing Reliability Test (ORT)……………………………………………………………………..17 7.7 Change Management Process Requirements…………………………………………………….17 7.8 Problem Management Process……………………………………………………………………..18 7.9 Traceability Requirements………………--…………………………………………………………..18 7.10 Manufacturing ESD Control…………………………………………………………………………19 7.11 Packing Requirements………………………………………………………………………………19 7.12 Hi-pot Test…………………………………………………………………………………………….20 7.13 Lenovo Sampling Inspection………………………………………………………………………..20 7.14 No Trouble Found Parts Usage…………………………………………………………………….20 7.15 Cosmetic and Packing Criteria……………………………………………………………………..21 7.16 Touch panel testing requirement…………………………………………………………………...21 7.17 Lesson learn check list requirement..……………………………………………………………..21 7.18 IQC inspection requirement -----------------------------------------------------------------------------------21 8 QUALITY DATA COLLECTION AND QUALITY REVIEW……………………………………………….21 29 APPENDIX 2 9.1 KPI Formula 22 9.2 Problem Severity Level Definition 22 29.3 Safety Issue Definition and Description 3 29.4 Supplemental Documents for the Requirements 3 1 MANUFACTURING QUALITY TARGETS · Requirements in this section are mandatory, . 1.1 Common KPIs: 1.1.1 No product with Safety Issue shall be shipped to Lenovo or the field; 1.1.2 Average Recovery Cycle Time: 36 hours in Supplier Manufacturing (Cycle Time=Resume build YYYYMMDDHH - Stop Build YYYYMMDDHH) 1.2 Product KPIs: details project target, refer to project quality plan 1.2.1 NPI stage related targets: - FPY Phase FPY SVT(SIT2) & SOVP MP 2nd week MP 4th week MP 6th week Final Ecat FPY Goal 95.0% 96.0% 97.5% 98.7% 99% Box FPY Goal 92% 95.5% 97.0% 98.5% 98.7% · OOB   SVT(SIT2) SOVP Smart launch OBE Goal 2500dppm 1500dppm 1400dppm 1400dppm 1200dppm 1200dppm OBE Sampling 100% 100% 75% 50% 25% 1/10 Inspection base (lot size) 100% inspection 1000 units 250 units 250 units 250 units XCSA 2units/MTM 2units/MTM 2 pcs/day/model Reporting Safe launch report For ship support Weekly report 1.2.2 MP phase targets Supplier ECAT KPI - SMT FPY 99% Supplier Boxline KPI - FPY: First Pass Yield * Ship Support: 95% (6 weeks ramp to on-going FPY 98.7%) - OOB: Out Of Box 1200 dppm Field KPI - DOA+30: Defect On Arrival within 30 days after shipment from Lenovo 4300DPPM - Warranty: Failure count per month / All product in Field within guaranty period 5100DPPM Key commodity LRR in supplier Components DPPM Components DPPM PCBA 1000 Adapter 200 Speaker 300 Camera(5M) 300 LCD Cover 1500 Battery 300 Cover Frame 1500 3G card 500 LCD Bezel 1000 Camera(2M) 300 LCD 1500 Antenna 100 LCD Cable 400 FPC/FFC 100 Touch screen 600 LCD bracket 100 TTL=9700 Note: FPY/OOB/DOA+30/Warranty Formulas refer to 9.1 You can update the FPY and OOB base on the detail process and formulation if needed. Details project target please following project quality plan. 2 EMC AND SAFETY REQUIREMENTS * Requirements in this section are mandatory The supplier is required to assure the compliance of Lenovo Safety and Environmental requirements; 2.1 The supplier is required to assure the Manufacturing Site Certificates and the Mark/Label/Sticker on the products and related package are in accordant with Lenovo requirements; 2.2 Stop build/ship immediately if any Safety, Mandatory Environmental Requirements Related deviation is found. The supplier shall report the deviation to Lenovo and go through problem-solving and decision-making process with Lenovo for any further disposition. 2.3 The supplier should follow the Chinese EMC standard and Lenovo EMC requirements, it is applicable for most Word Wide countries. If there’s more rigorous requirement in some country, please follow target country’s Mandatory EMC standard. 3 QUALITY SYSTEM REQUIREMENTS * Requirements in this section are mandatory - The Supplier is required to assure the design and manufacture of Lenovo products is consistent with the requirements of ISO 9001:2000 or 2008 (According to the National Requirements) and ISO14001:2004 - The supplier is required to assure the product following world hazardous substance restricted rules according do Lenovo global procurement website. http://www.pc.ibm.com/ww/lenovo/procurement/Guidelines/Restrictions.html 4 QUALITY SUPPORT ORGANIZATION AND RESPONSIBILITY * Requirements in this section to be confirmed by Supplier and approved by Lenovo in RFQ process 4.1 Organization 4.1.1 Dedicated Team for Lenovo is required. The team is responsible for establishing, maintaining and implementing quality related aspects of the Product and Process. And the team is responsible for the efficiency and effectiveness of the process and communication. 4.1.2 The supplier is required to set up End-to-End (E2E) Quality Focal Point to manage, - SQE for sub-tier supplier management - Supplier Internal Production Process Quality Control - Field Support for the Quality Related Aspects in end-user side (Products Shipped Out Lenovo) - QA for new product qualification and quality performance tracking/improvement 4.1.3 Employee Qualification Requirements - The supplier shall provide below information for Quality Manager and/or Representative, Quality Engineer and Operator in RFQ process for evaluation · How many years’ experience in quality · How many years’ experience in PC related industry · How many years’ experience in current company · The Operator should be well-trained and qualified before producing Lenovo products; The OOB requirements, · The supplier is required to leverage the resources to ensure the OOB Engineers and Operators can perform the OOB inspection and related processes strictly following the predefined procedure; · The OOB Engineers and Operators shall be qualified by Lenovo before Ship Support and monitored in mass production; · The supplier should support Lenovo to do on-site OOB inspection(if applicable) and training for the OOB engineers and operators before Ship Support, during ramp phase (one month or defined quantity) and when the field/Lenovo data indicates the escape from vendor’s OOB is not acceptable. The ODM vendors shall provide the working place and reimburse the travel cost; · The supplier should support Lenovo to do full and/or sampling inspection for Lenovo products shipped by ODM. The supplier is required to work with Lenovo to define the return process once the shipment is rejected. 4.2 Supplier’s Responsibility In general, the ODM supplier owns the quality management responsibility for all part level and system level which includes in the products that ODM provides to Lenovo. The Supplier should make sure products and parts meet Lenovo quality requirements. · ODM should perform incoming material inspection. Lenovo can request or confirm AQL, inspection specification. · ODM is the owner for fixing line quality issue by following actions: · Inform Lenovo the quality issue and report the progress status on a regular base; · Coordinate all related teams to fix the issues, including ODM internal team, Lenovo team and part suppliers; · Lead to perform Failure Analysis(FA) and find out solution with part supplier; · Verify the solution by verification test; · Manage rework/sort/screen with part supplier; · Take preventive actions and continuous improvements. Get Lenovo’s confirmation for below actions before implementation, · Any decision made on part and system rework, include hardware and software change; · Any decision made on shipment with risks; · Any decision made on safety related issues; · Any decision made on part and system reliability issues; · It is forbidden to rework part by ODM if the ODM is not the part vendor. · ODM should perform Line Reject failure analysis, manage the performance data, and provide the regular reports to Lenovo. Lenovo can define the line performance target, analysis method and format. Lenovo can also trigger improvement action request and some special data analysis. · ODM should take actions to support field quality issue. These actions include, but not limited to · Analyzing history data and necessary information · Providing risk assessment · Driving FA and solution · Confirming the solution by verification test and implement the solution · Driving preventive actions and Continuous Improvement actions · DOA and RA failure quick analysis and performance improvement · ODM should do below actions to manage Engineering Change (EC), BOM Change, Test Code/Process Change, and any SW/HW/BIOS Change, · Follow the schedule requested by Lenovo · Necessary Verification Test · All Changes should be documented and inform Lenovo · Provide tracking report and review with Lenovo by weekly base · The supplier is required to perform quality control in New Product Introduction (NPI) phase by SVT(SIT2)/SOVP/Smart Ramp/FOT/Control Build/Pilot Run. 4.3 General Communication Requirements - 24 hours available phone and email communications should be documented and shared to both Supplier and Lenovo Quality Teams. Lenovo SQE is the single focal point for ODM Manufacturing Quality. - Below Reports and Communications are required, but not limited to, Equivalent Phase/Report is also feasible to replace the requirements in below table Item Report Meeting NPI MFG Quality requirement confirming report at RFQ DFM list from SIV to SOVP Quality plan from SIV to SOVP SIT1 dye stain/x-section report SVT(SIT2)/QV Daily Report SOVP Daily Report Smart Ramp Report Details refer to Quality review NPI Technical Meeting NPI phase safe launch report Manufacturing Readiness Review SVT(SIT2) Entry/Exit Review Ship Support Review smart ramp review Others as needed KPI KPI Performance Weekly Report with analysis KPI Continuous Improvement Plan and actions’ follow up KPI Review Meeting Problem Management Technical Report for each issue Daily Incident Status Summary Report Lessons Learnt (LL) Report for each LL candidates Daily Quality Status Review Change Management EC Closure Report for each BOM/EC (HW/SW) Weekly Overall EC Status Summary Report Test Code/BIOS/Process Change Weekly Status Review Meeting Customer Support Case investigation with fix solution suggestion Case Daily update with corrective action’s follow up Lessons Learnt (LL) Report for each LL candidates with preventive actions Customer Complaint Review QMS Internal Audit Report Corrective Action Plan and Status Report Continuous Improvement Plan and Status Report Upon Request Others Upon Request Upon Request 4.4 Customer Support Requirements 4.4.1 NPI Process/Initial Build/Volume Ramp up During Lenovo NPI /Initial Build or Volume Ramp up stages, the Supplier should provide on-site support in Lenovo’s plants if needed for L6 products in future. The on-site support engineers should be capable of performing first-pass FA, quality reporting, and coordination of dealing with the risk materials. Note: This item is not applicable for Pad L10 ODM products 4.4.2 Mass Production On-site support · The ODM should provide on-site support based on Lenovo Requirements for L6 products if needed in future. The on-site support should be continued until the performance is under Control. Local support might be required at all Lenovo sites simultaneously or at selected site(s) based on Lenovo’s request. The On-Site Support Engineer should be capable of performing the system level FA, debugging compatibility issue, and can coordinate to deal with the quality issues happened in Lenovo Boxline. For parts and commodity quality problem, on-site engineer should have the ability to give the 1st level FA. · The supplier is required to set up vendor mall close to Lenovo manufacturing line for L6/Barebone products support before Ship Support Note: This item is not applicable for L10 ODM products 4.4.3 Sorting, Segregation and Rework Once Quality Issue happen, ODM suppliers should identify the affected scope according the root cause and SFIS in time. ODM suppliers should provide resources to sort Lenovo and hub inventory including Lenovo Agency Hub. The segregated stock shall be returned to the Supplier for rework or rework locally base on the rework requirements. The sort and rework criteria shall be provided by the supplier and approved by Lenovo. ODM suppliers shall ensure the rework/sorting quality; The rework/sorting capacity should meet Lenovo’s demand. The ODM supplier is forbidden to rework the commodities which are not produced by them before formal review and approval by Lenovo. 4.4.4 End User Support and Field Data Analysis - If end user have quality problem, ODM suppliers should give on-site support based on Lenovo requirement. - The supplier is required to establish DOA system/part Failure Analysis Process, including on-site FA, Parts Return (Quick exchange and transport to the professional FA owner within 24hours), FA management processes. ODM should perform the first 100units DOA system analysis. - The FA Cycle Time should meet Lenovo requirements.; - DOA systems/Parts torn down from the DOA systems are not allowed to be assembled to the fresh new shipping systems. - The supplier is required to establish Warranty data collection, failure analysis and performance improvement process. The analysis should meet Lenovo Corporate Quality requirements. Monthly Warranty report is required. - All returned units should be changed the SN and IMEI with new, and re-link those old PCBA SN/key parts/Accessory etc… or will be rejected by Lenovo Logistic. 5 Product requirement 5.1 Unit ID and barcode label Each unit (include ECAT and Boxline) is to be uniquely identified with a label that contains both Bar-coded and human readable information. The label Information is defined in this section as well as the requirement to verify the label readability. 5.1.1 Supplier shall be responsible for verification of the bar-code label placed on cards and system integrated unit manufactured for LENOVO. Verification requires checking every label to ensure that it is scannable, the contents match the product. Each unit must have a unique serial number. The Supplier should ensure that there are information links from the Bar-code to the Supplier’s manufacturing data.. The label must be tied into the Shop Floor Control System from the exit of the assembly process throughout the test and repair process. The Floor Control System must verify that the unit is processed in sequential order as defined by the routing. product yield and repair data are to be recorded for traceability. The Floor Control System must prevent a serialized bar-coded card from being packed for shipment to LENOVO without verifying that the data records are in place. 5.1.2 The label barcode rule should be defined by Lenovo or approved by Lenovo, any change should inform Lenovo related team and get approval. The barcode quality is required to meet at least class B requirement 5.2 MAC control requirement Supplier should apply OUI from IEEE and assign unique blocks of MAC address for Lenovo projects. The Procurement Engineering reviews and verifies that the supplier process ensures that the process does not allow duplicate MAC addresses. The supplier should maintain a database to assure that a MAC address number hasn’t been used before and it correlates with the LENOVO serial number. 5.3 Hazardous substance free requirements The supplier should following Lenovo related requirements to produce the product. The detail requirement please refer to Lenovo global procurement website , product content restrictions. URL: http://www.pc.ibm.com/ww/lenovo/procurement/Guidelines/Restrictions.html 6 Production process control requirements * Requirements in this section should be confirmed by the suppliers and approved by Lenovo in RFQ process except for the items with additional remarks 6.1 New Product Manufacturing Quality Qualification Criteria * Requirements in this section are mandatory except for the items with additional remarks 6.1.1 Key Parts Readiness - The Key Part types include but no limited to Cover up& Frame, Bezel, Motherboard, Battery, Adaptor, 3G module, camera, Touch screen, and LCD - Lenovo Common Specifications and ACL shall be received and followed by the supplier - The suppliers should ensure, · Design/Certification/Verification Readiness · The Performance meet Lenovo requirements (The suppliers should provide the data collected in Development and SVT(SIT2) or equivalent phases, such as Defect Status, Yield Rate, Cpk, etc) - The Readiness review should be performed in supplier’s cross-functional teams and with Lenovo Procurement and Development Teams. · The readiness review report should be approved by Lenovo · The readiness review should be done before, · Key Parts mass-production in ODM or it’s sub-tier supplier(s), · The first shipment from the sub-tier supplier(s) to ODM system integration factory · SVT(SIT2) Entry / Exit (or equivalent phase in ODM) · Ship Support (or equivalent phase in ODM) · For key mechanical parts, supplier should publish weekly tooling tracking status with report, the report should highlight yield and or CPK data which are not meeting spec, - Key parts are defined in Lenovo Key parts barcode rule released by WWME 6.1.2 NPI stage process - During the NPI stage, Lenovo supplier quality engineer will co-work with project team to discuss the requirements of Lenovo with supplier and to know the supplier’s capability in detail. - The supplier should co-work with Lenovo team to know the detailed requirements and provide Related documents. - Supplier should fully co-operate Lenovo team to finish every stage trial run and summarize the Related reports to Lenovo team, such as safe launch report, CPK report, DFx reports,
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